Placeholder TrueFlame 40 Inch 5 Burner Built-In Gas Grill
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Expertise You Can Trust: Family-Operated with 20 Years of Experience
Expertise You Can Trust: Family-Operated with 20 Years of Experience

TrueFlame 40 Inch 5 Burner Built-In Gas Grill

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Original Price $3,489.00
Current Price $2,825.00
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TrueFlame 40 Inch 5 Burner Built-In Gas Grill


Key Features

    • 304 Stainless Steel Construction: Ensures rust resistance, protects against heat discoloration, and withstands wear and tear from all weather conditions.
    • 5 Cast Stainless Steel High-Powered Burners: Delivers a total of 70,000 BTUs for incredible searing heat and even temperature control across the grill.
    • 10,000 BTU Rotisserie Burner: Adds instant versatility for roasting and slow-cooking.
    • Heavy-Duty Stainless Steel Square Cooking Grates: Provides maximum surface area for even grilling and perfect sear marks.
    • Bright Halogen Interior Lighting: Illuminates the grilling surface for easy cooking, day or night.
    • Balanced Multi-Position Hood Hinge: Offers convenient access to food without losing heat, allowing you to open the hood to your desired angle.
    • 304 Stainless Steel Flame Tamers: Protects burners while ensuring even heat distribution and enhanced BBQ flavor through vaporized drippings.
    • 5 Heat Zone Separators: Enables precision cooking at different temperatures across five zones.
    • Stainless Steel Warming Rack with Removable Cooking Tray: Expands the cooking area for grilling veggies, searing, roasting, and more.
    • Flame Thrower Ignition System: Provides a safe, reliable start with a simple twist and press of the control knob.
    • Flash Tubes Backup Ignition System: Ensures a quick and dependable backup ignition, so you're always ready to grill.
    • Full-Length Control Panel Red LED Light Bar: Adds a sleek, professional look to your outdoor cooking space.

TrueFlame 40-Inch Grill With 70,000 BTU Cast Stainless Steel Burner Performance

Say hello to the TrueFlame 40-Inch 5 Burner Built-In Gas Grill, your ultimate grilling companion that's built to impress both in performance and style. Crafted from durable commercial-grade 304 stainless steel, this grill laughs in the face of bad weather and high-heat grilling, refusing to rust or discolor. Imagine creating BBQ memories for years to come with a grill that's built to last, no matter what Mother Nature throws your way.

Inside, this beast features five cast stainless steel burners pumping out a whopping 70,000 BTUs (that's 14,000 BTUs per burner). Whether you're craving a quick sear on a juicy steak or slow-cooking ribs for that perfect tenderness, these rust-resistant burners give you the heat control to nail every recipe. Evenly distribute that powerful heat across the entire grilling surface, and you're set for a BBQ experience like no other.

TrueFlame 40-Inch Grill with Versatile Rotisserie Burner Included

But we're not stopping there. Need to roast, slow-cook, or simply show off your BBQ skills? The TrueFlame 40-inch grill includes a 10,000 BTU ceramic infrared rotisserie burner. Easily controlled from the front panel, this backburner is ready to elevate your cooking game. Think about it: rotisserie chicken that's crispy on the outside and juicy on the inside, or perfectly slow-cooked pork for taco night—this burner makes it all happen with ease.

304 Stainless Steel Flame Tamers & 5 Heat Zone Separators

Let’s talk flavor and precision. The 304 stainless steel flame tamers are your secret weapon against flare-ups, providing superior burner protection while distributing heat evenly across the grill. They vaporize drippings, adding that classic BBQ flavor to whatever you're grilling. And with five heat zone separators, you’re basically turning your grill into a multi-cooking station. High heat for searing steaks on one side, medium for grilling chicken in the middle, and low for slow-cooking ribs on the other—all at the same time. No more juggling act; just perfectly cooked food every single time.

Heavy-Duty Stainless Steel Square Cooking Grates

Your grilling surface matters, and TrueFlame’s heavy-duty stainless steel square cooking grates deliver the goods. They maximize contact with your food, ensuring even grilling and those picture-perfect sear marks that lock in all the juicy flavor. With a 892-square-inch main grill area, you can cook up to 24 burgers at once. Got more on the menu? The 229-square-inch stainless steel warming rack comes with a removable cooking tray, giving you room for veggies, searing, and roasting, without missing a beat.

Balanced Multi-Position Grill Hood Hinge | Precision Grilling

Peeking at your food without losing all the heat? Yes, please! The balanced multi-position hood hinge lets you open the hood to just the right angle for a quick check without a significant temperature drop. Need to grill after the sun goes down? No problem. This grill includes dual bright interior halogen lights, making nighttime grilling as easy as daytime. Plus, the large analog thermometer on the hood ensures you’re always cooking at the perfect temperature. No more guesswork; just great results.

Fire Up Your Grill Safely & Every Time Without Fail

TrueFlame’s Flame Thrower Ignition System offers you a reliable and safe start every time. Simply push and twist the control knob, and each burner lights up independently, giving you precise control over the expansive grilling surface. And for those "just in case" moments, the grill comes with flash tubes as a dependable backup ignition system. This means you’ll never be caught off guard; you’re always ready to grill, whether you're a seasoned pro or just starting your grilling journey.


Manufacturer Information

Click here for the Owner Manual

Click here for the Spec Sheet

Click here for the Cut-Out Dimensions

Click here for the TrueFlame Catalog

Click here for the Cleaning and Care Guide


Warranty

When you choose the TrueFlame Grill by AMD Direct, you're not just getting a premium gas appliance; you're securing peace of mind with our industry-leading GOLD STANDARD LIFETIME WARRANTY. This unrivaled warranty ensures every part of your grill, from the sturdy stainless steel construction to the essential cooking grates, burners, valves, and even the innovative briquette systems, is covered for life without any proration. Furthermore, we extend a 3-year warranty to all other parts and electrical components, including LED bulbs, wire harnesses, and transformers. Precision engineering and exceptional performance are hallmarks of AMD Direct, and our comprehensive warranty reflects our commitment to your long-term grilling success.


TrueFlame Learning Center


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TrueFlame 40 Inch Built-In Gas Grill

Models 
  • TF40-NG (Natural Gas)

  • TF40-LP (Propane)

Exterior Material 304 Stainless Steel 
Fuel Type Natural Gas (NG) or Propane (LP)
Configuration Built-In
Collection TrueFlame
Primary Color Stainless Steel
Dimensions
  • Width: 39.685"
  • Depth: 25.472"
  • Height: 21.572"
Cut Out Dimensions
  • Cut Out Width: 38 1/4"
  • Cut Out Depth: 21"
  • Cut Out Height: 8 1/4"
Burner Material Cast Stainless Steel 
Number of Burners 5 Burners
Total Grilling BTUs 70,000 BTUs
BTUs Per Burner  14,000 BTUs
Grill Grate Material Stainless Steel 
Grill Grate Type Square Grill Grate Rods 
Total Grilling Area  1131 Sq. Inches
Main Grilling Area 892 Sq. Inches
Warming Rack Area 229 Sq. Inches
Burger Count 24
Rotisserie Infrared Burner Included
Rotisserie Infrared Burner Total BTUs 10,000 BTUs
Rotisserie Kit Sold Seperately
Primary Ignition Type Flame Thrower Ignition System
Secondary Ignition Flash Tubes Ignition System
Gas Control Panel Lights Red LED Lighting
Heat Zone Separators Yes 
Heat Zone Separator Count 5 Zones
Grill Hood  Balanced Multi-Position Hood Stop Hinge
Interior Lighting Included
Interior Lighting Type 2 Halogen Built-In Lights
Thermometer Analog Thermometer
Drop-In Sear Burner Optional
Rotisserie Kit Optional
ETL Certified Yes
Warranty  Gold Standard Lifetime Warranty


This Shipping Policy applies to orders shipped within the United States. By placing an order with us, you accept the policies contained herein.

Shipping & Delivery Details

Enjoy a shipping fee of only $10.95 for orders exceeding $99. Benefit from complimentary shipping for your entire purchase delivered straight to your home, even for the larger items! *Applies only within the Continental US.

Estimated Delivery Time

Post shipment, anticipate your items within a timeframe of 3-5 business days. We utilize UPS and FedEx for smaller items. It's crucial to note that more substantial items and certain orders are dispatched via freight. Freight shipping is somewhat more intricate compared to regular parcel deliveries, hence understanding the process in advance ensures a smooth delivery experience.

Freight Shipment Specifics

The majority of freight items are shipped on pallets. Some delivery companies will reach out to fix a delivery slot, whereas others aim to drop off your order at the most accessible spot nearest to your home, preferably close to a garage. The shipping confirmation email will detail the specific delivery procedure to anticipate.

For Scheduled Delivery

Companies that arrange delivery slots necessitate your presence for the delivery and your signature for confirmation. Deliveries are made using a semi-truck with lift gate services, placing the shipment by the curb. Should you grant permission for the delivery to be left unsupervised, BBQ Kitchen Pros cannot assume responsibility for any ensuing damages. The process might seem daunting, but for a comprehensive understanding, we recommend you peruse our thorough freight delivery guide to prevent unforeseen challenges.

For Non-Scheduled Deliveries

Delivery services that don't operate on appointments don't mandate your presence or a scheduled delivery slot. There's also no signature required upon receipt. Without the hassle of scheduling or waiting around, let the delivery come to you. If you're home during the drop-off, the driver can be asked to place your items in the garage. If you're away, they'll position it close to the garage or main entry.

Dispatch Timeframe

Items are typically dispatched from our warehouse within 1-3 business days. Affordable $10.95 Flat-Rate Shipping Orders below $99+ benefit from a consistent shipping rate. As your purchase value goes up, your shipping charge remains unchanged!

Change of Address

Once your order is in transit, we cannot change the delivery address. If you need to change the delivery address, please contact us within 24 hours of placing your order at support@bbqkitchenpros.com.

Cancellations

You may cancel your order at any time before it has been dispatched. If your order has already been dispatched, please refer to our Return Policy.

Parcels Damaged in Transit

If you find that your parcel has been damaged in transit, please reject the parcel if possible and contact our customer service. If the parcel has been delivered without your presence, please contact customer service for further assistance.

If you have any questions or concerns regarding our Shipping Policy, please contact us at support@bbqkitchenpros.com.

BBQ Kitchen Pros Return Policy

At BBQ Kitchen Pros, we want our customers to be completely satisfied with their purchases. If for any reason you are not satisfied with your order, we offer a return and refund policy.

30 Day Returns

We accept returns within 30 days of the date of purchase. If you wish to return an item, please contact our customer service department to receive an authorization number before shipping the item back to us. Please note that items returned without an authorization number will not be accepted. Items must be returned in new condition. 

Return Shipping

We stand behind our products and want you to be satisfied with them. In the case that you decide to return your purchase, we will gladly refund you for the product in its entirety minus the cost of shipping and return shipping incurred by BBQ Kitchen Pros.

To qualify for return shipping, items must be returned in the original packaging, pallet, and within the continental US. Once your return is approved and processed, we will provide a prepaid return shipping label. Simply print the label and adhere it to the package. Please ensure the returned item is packed securely to avoid damage during transit.

Remember, returns only apply to items returned in the original packaging and pallet. If an item is returned in non-original or damaged packaging, the customer may be responsible for any return shipping costs. In addition, freight shipping is scheduled for pick-up at a specific date and time, which is agreed upon by the customer. and customers must be there at the scheduled time. Missing scheduled freight time will result in a dry run fee which is issued by the shipping company. 

Damaged Items

If your order arrives damaged, defective, or incorrect, please make a note of it immediately when signing for delivery and send photos to support@bbqkitchenpros.com on the day of delivery. 

Original Packaging Please keep all the original packaging and pallets for any items that need to be returned. Items that are not returned in their original packaging may not be accepted for return.

Non-Refundable Items that become damaged after use are non-refundable unless specified under warranty.

We hope that our return and refund policy makes it easy for you to shop with confidence at BBQ Kitchen Pros. If you have any questions or concerns about our policy, please don't hesitate to contact our customer service department.

A. 30 Day Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. Items must be returned in new condition. You’ll also need a receipt or proof of purchase.

B. Easy Return Process

To start a return, you can contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530. Once your return is accepted, we’ll send you a return shipping label as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Items that are not eligible for return include the following:

Custom-made, special-order, and made-to-order products. Items are marked non-returnable in the item description. 

C. Damaged & Wrong Products & Issues

Please inspect your order upon reception and contact us immediately within 24 hours if the item is defective or damaged or if you received the wrong item so that we can evaluate the issue and make it right.
To return your product, you should contact our mail.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.

D. Exchanges

We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530.

E. No Re-stocking Fees

For our products, there is no Restocking Fee.

F. Refunds

We will notify you once we’ve received and inspected your return and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded back to your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund too.

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    12/27/2021
    Daniel W.
    United States
    High quality, easy to use, plenty of room for several large Thanksgiving turkeys. First and last smoker I'll likely have to purchase!
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    This grill is amazing. The indirect side has the most even heat of any pellet grill I have used. The direct/sear side is a game changer for great steaks. This grill is extremely easy to clean. This grill truly solves all of the shortcomings of the other pellet grills I have owned. I received my...This grill is amazing. The indirect side has the most even heat of any pellet grill I have used. The direct/sear side is a game changer for great steaks. This grill is extremely easy to clean. This grill truly solves all of the shortcomings of the other pellet grills I have owned. I received my grill in about a week from the time I ordered it, fully assembled and ready to grill.
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    TrueFlame 40 Inch 5 Burner Built-In Gas Grill


    Key Features

      • 304 Stainless Steel Construction: Ensures rust resistance, protects against heat discoloration, and withstands wear and tear from all weather conditions.
      • 5 Cast Stainless Steel High-Powered Burners: Delivers a total of 70,000 BTUs for incredible searing heat and even temperature control across the grill.
      • 10,000 BTU Rotisserie Burner: Adds instant versatility for roasting and slow-cooking.
      • Heavy-Duty Stainless Steel Square Cooking Grates: Provides maximum surface area for even grilling and perfect sear marks.
      • Bright Halogen Interior Lighting: Illuminates the grilling surface for easy cooking, day or night.
      • Balanced Multi-Position Hood Hinge: Offers convenient access to food without losing heat, allowing you to open the hood to your desired angle.
      • 304 Stainless Steel Flame Tamers: Protects burners while ensuring even heat distribution and enhanced BBQ flavor through vaporized drippings.
      • 5 Heat Zone Separators: Enables precision cooking at different temperatures across five zones.
      • Stainless Steel Warming Rack with Removable Cooking Tray: Expands the cooking area for grilling veggies, searing, roasting, and more.
      • Flame Thrower Ignition System: Provides a safe, reliable start with a simple twist and press of the control knob.
      • Flash Tubes Backup Ignition System: Ensures a quick and dependable backup ignition, so you're always ready to grill.
      • Full-Length Control Panel Red LED Light Bar: Adds a sleek, professional look to your outdoor cooking space.

    TrueFlame 40-Inch Grill With 70,000 BTU Cast Stainless Steel Burner Performance

    Say hello to the TrueFlame 40-Inch 5 Burner Built-In Gas Grill, your ultimate grilling companion that's built to impress both in performance and style. Crafted from durable commercial-grade 304 stainless steel, this grill laughs in the face of bad weather and high-heat grilling, refusing to rust or discolor. Imagine creating BBQ memories for years to come with a grill that's built to last, no matter what Mother Nature throws your way.

    Inside, this beast features five cast stainless steel burners pumping out a whopping 70,000 BTUs (that's 14,000 BTUs per burner). Whether you're craving a quick sear on a juicy steak or slow-cooking ribs for that perfect tenderness, these rust-resistant burners give you the heat control to nail every recipe. Evenly distribute that powerful heat across the entire grilling surface, and you're set for a BBQ experience like no other.

    TrueFlame 40-Inch Grill with Versatile Rotisserie Burner Included

    But we're not stopping there. Need to roast, slow-cook, or simply show off your BBQ skills? The TrueFlame 40-inch grill includes a 10,000 BTU ceramic infrared rotisserie burner. Easily controlled from the front panel, this backburner is ready to elevate your cooking game. Think about it: rotisserie chicken that's crispy on the outside and juicy on the inside, or perfectly slow-cooked pork for taco night—this burner makes it all happen with ease.

    304 Stainless Steel Flame Tamers & 5 Heat Zone Separators

    Let’s talk flavor and precision. The 304 stainless steel flame tamers are your secret weapon against flare-ups, providing superior burner protection while distributing heat evenly across the grill. They vaporize drippings, adding that classic BBQ flavor to whatever you're grilling. And with five heat zone separators, you’re basically turning your grill into a multi-cooking station. High heat for searing steaks on one side, medium for grilling chicken in the middle, and low for slow-cooking ribs on the other—all at the same time. No more juggling act; just perfectly cooked food every single time.

    Heavy-Duty Stainless Steel Square Cooking Grates

    Your grilling surface matters, and TrueFlame’s heavy-duty stainless steel square cooking grates deliver the goods. They maximize contact with your food, ensuring even grilling and those picture-perfect sear marks that lock in all the juicy flavor. With a 892-square-inch main grill area, you can cook up to 24 burgers at once. Got more on the menu? The 229-square-inch stainless steel warming rack comes with a removable cooking tray, giving you room for veggies, searing, and roasting, without missing a beat.

    Balanced Multi-Position Grill Hood Hinge | Precision Grilling

    Peeking at your food without losing all the heat? Yes, please! The balanced multi-position hood hinge lets you open the hood to just the right angle for a quick check without a significant temperature drop. Need to grill after the sun goes down? No problem. This grill includes dual bright interior halogen lights, making nighttime grilling as easy as daytime. Plus, the large analog thermometer on the hood ensures you’re always cooking at the perfect temperature. No more guesswork; just great results.

    Fire Up Your Grill Safely & Every Time Without Fail

    TrueFlame’s Flame Thrower Ignition System offers you a reliable and safe start every time. Simply push and twist the control knob, and each burner lights up independently, giving you precise control over the expansive grilling surface. And for those "just in case" moments, the grill comes with flash tubes as a dependable backup ignition system. This means you’ll never be caught off guard; you’re always ready to grill, whether you're a seasoned pro or just starting your grilling journey.


    Manufacturer Information

    Click here for the Owner Manual

    Click here for the Spec Sheet

    Click here for the Cut-Out Dimensions

    Click here for the TrueFlame Catalog

    Click here for the Cleaning and Care Guide


    Warranty

    When you choose the TrueFlame Grill by AMD Direct, you're not just getting a premium gas appliance; you're securing peace of mind with our industry-leading GOLD STANDARD LIFETIME WARRANTY. This unrivaled warranty ensures every part of your grill, from the sturdy stainless steel construction to the essential cooking grates, burners, valves, and even the innovative briquette systems, is covered for life without any proration. Furthermore, we extend a 3-year warranty to all other parts and electrical components, including LED bulbs, wire harnesses, and transformers. Precision engineering and exceptional performance are hallmarks of AMD Direct, and our comprehensive warranty reflects our commitment to your long-term grilling success.


    TrueFlame Learning Center


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    TrueFlame 40 Inch Built-In Gas Grill

    Models 
    • TF40-NG (Natural Gas)

    • TF40-LP (Propane)

    Exterior Material 304 Stainless Steel 
    Fuel Type Natural Gas (NG) or Propane (LP)
    Configuration Built-In
    Collection TrueFlame
    Primary Color Stainless Steel
    Dimensions
    • Width: 39.685"
    • Depth: 25.472"
    • Height: 21.572"
    Cut Out Dimensions
    • Cut Out Width: 38 1/4"
    • Cut Out Depth: 21"
    • Cut Out Height: 8 1/4"
    Burner Material Cast Stainless Steel 
    Number of Burners 5 Burners
    Total Grilling BTUs 70,000 BTUs
    BTUs Per Burner  14,000 BTUs
    Grill Grate Material Stainless Steel 
    Grill Grate Type Square Grill Grate Rods 
    Total Grilling Area  1131 Sq. Inches
    Main Grilling Area 892 Sq. Inches
    Warming Rack Area 229 Sq. Inches
    Burger Count 24
    Rotisserie Infrared Burner Included
    Rotisserie Infrared Burner Total BTUs 10,000 BTUs
    Rotisserie Kit Sold Seperately
    Primary Ignition Type Flame Thrower Ignition System
    Secondary Ignition Flash Tubes Ignition System
    Gas Control Panel Lights Red LED Lighting
    Heat Zone Separators Yes 
    Heat Zone Separator Count 5 Zones
    Grill Hood  Balanced Multi-Position Hood Stop Hinge
    Interior Lighting Included
    Interior Lighting Type 2 Halogen Built-In Lights
    Thermometer Analog Thermometer
    Drop-In Sear Burner Optional
    Rotisserie Kit Optional
    ETL Certified Yes
    Warranty  Gold Standard Lifetime Warranty


    This Shipping Policy applies to orders shipped within the United States. By placing an order with us, you accept the policies contained herein.

    Shipping & Delivery Details

    Enjoy a shipping fee of only $10.95 for orders exceeding $99. Benefit from complimentary shipping for your entire purchase delivered straight to your home, even for the larger items! *Applies only within the Continental US.

    Estimated Delivery Time

    Post shipment, anticipate your items within a timeframe of 3-5 business days. We utilize UPS and FedEx for smaller items. It's crucial to note that more substantial items and certain orders are dispatched via freight. Freight shipping is somewhat more intricate compared to regular parcel deliveries, hence understanding the process in advance ensures a smooth delivery experience.

    Freight Shipment Specifics

    The majority of freight items are shipped on pallets. Some delivery companies will reach out to fix a delivery slot, whereas others aim to drop off your order at the most accessible spot nearest to your home, preferably close to a garage. The shipping confirmation email will detail the specific delivery procedure to anticipate.

    For Scheduled Delivery

    Companies that arrange delivery slots necessitate your presence for the delivery and your signature for confirmation. Deliveries are made using a semi-truck with lift gate services, placing the shipment by the curb. Should you grant permission for the delivery to be left unsupervised, BBQ Kitchen Pros cannot assume responsibility for any ensuing damages. The process might seem daunting, but for a comprehensive understanding, we recommend you peruse our thorough freight delivery guide to prevent unforeseen challenges.

    For Non-Scheduled Deliveries

    Delivery services that don't operate on appointments don't mandate your presence or a scheduled delivery slot. There's also no signature required upon receipt. Without the hassle of scheduling or waiting around, let the delivery come to you. If you're home during the drop-off, the driver can be asked to place your items in the garage. If you're away, they'll position it close to the garage or main entry.

    Dispatch Timeframe

    Items are typically dispatched from our warehouse within 1-3 business days. Affordable $10.95 Flat-Rate Shipping Orders below $99+ benefit from a consistent shipping rate. As your purchase value goes up, your shipping charge remains unchanged!

    Change of Address

    Once your order is in transit, we cannot change the delivery address. If you need to change the delivery address, please contact us within 24 hours of placing your order at support@bbqkitchenpros.com.

    Cancellations

    You may cancel your order at any time before it has been dispatched. If your order has already been dispatched, please refer to our Return Policy.

    Parcels Damaged in Transit

    If you find that your parcel has been damaged in transit, please reject the parcel if possible and contact our customer service. If the parcel has been delivered without your presence, please contact customer service for further assistance.

    If you have any questions or concerns regarding our Shipping Policy, please contact us at support@bbqkitchenpros.com.

    BBQ Kitchen Pros Return Policy

    At BBQ Kitchen Pros, we want our customers to be completely satisfied with their purchases. If for any reason you are not satisfied with your order, we offer a return and refund policy.

    30 Day Returns

    We accept returns within 30 days of the date of purchase. If you wish to return an item, please contact our customer service department to receive an authorization number before shipping the item back to us. Please note that items returned without an authorization number will not be accepted. Items must be returned in new condition. 

    Return Shipping

    We stand behind our products and want you to be satisfied with them. In the case that you decide to return your purchase, we will gladly refund you for the product in its entirety minus the cost of shipping and return shipping incurred by BBQ Kitchen Pros.

    To qualify for return shipping, items must be returned in the original packaging, pallet, and within the continental US. Once your return is approved and processed, we will provide a prepaid return shipping label. Simply print the label and adhere it to the package. Please ensure the returned item is packed securely to avoid damage during transit.

    Remember, returns only apply to items returned in the original packaging and pallet. If an item is returned in non-original or damaged packaging, the customer may be responsible for any return shipping costs. In addition, freight shipping is scheduled for pick-up at a specific date and time, which is agreed upon by the customer. and customers must be there at the scheduled time. Missing scheduled freight time will result in a dry run fee which is issued by the shipping company. 

    Damaged Items

    If your order arrives damaged, defective, or incorrect, please make a note of it immediately when signing for delivery and send photos to support@bbqkitchenpros.com on the day of delivery. 

    Original Packaging Please keep all the original packaging and pallets for any items that need to be returned. Items that are not returned in their original packaging may not be accepted for return.

    Non-Refundable Items that become damaged after use are non-refundable unless specified under warranty.

    We hope that our return and refund policy makes it easy for you to shop with confidence at BBQ Kitchen Pros. If you have any questions or concerns about our policy, please don't hesitate to contact our customer service department.

    A. 30 Day Return Policy

    We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. Items must be returned in new condition. You’ll also need a receipt or proof of purchase.

    B. Easy Return Process

    To start a return, you can contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530. Once your return is accepted, we’ll send you a return shipping label as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

    Items that are not eligible for return include the following:

    Custom-made, special-order, and made-to-order products. Items are marked non-returnable in the item description. 

    C. Damaged & Wrong Products & Issues

    Please inspect your order upon reception and contact us immediately within 24 hours if the item is defective or damaged or if you received the wrong item so that we can evaluate the issue and make it right.
    To return your product, you should contact our mail.
    Depending on where you live, the time it may take for your exchanged product to reach you may vary.

    D. Exchanges

    We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530.

    E. No Re-stocking Fees

    For our products, there is no Restocking Fee.

    F. Refunds

    We will notify you once we’ve received and inspected your return and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded back to your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund too.