TrueFlame 32 Inch 4 Burner Freestanding Gas Grill
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$4,098.00
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| /
In Stock
Ships in 1-3 Business Days
Call For Lowest Price! 888-678-3530
No Sales Tax (Excl. NY)
Owner Operated Customer Service - Open 7 Days A Week
30-Day Easy Returns - No Restocking Fees
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- Description
- Specs & Dimensions
- Product Videos
- Shipping & Delivery Info
- Easy Returns
Description
TrueFlame 32 Grill With CartÂ
Key Features
- 304 Stainless Steel Construction: Built to resist rust, heat discoloration, and wear and tear.
- Four Cast Stainless Steel Burners with 56,000 BTUs: Deliver incredible searing heat and a wide temperature range for versatile grilling.
- 10,000 BTU Rotisserie Burner: Adds instant grilling versatility for perfectly roasted meats.
- Heavy-Duty Stainless Steel Square Cooking Grates: Maximize surface contact for even grilling, leaving perfect sear marks that lock in tender flavors.
- Bright Halogen Interior Lighting: Offers clear visibility for grilling at any time of day.
- Balanced Multi-Position Hood Hinge: Allows easy access to food without letting the heat escape—open the hood to your desired angle for efficient grilling.
- 304 Stainless Steel Flame Tamers: Ensure even heat distribution while protecting burners and enhancing BBQ flavor by vaporizing drippings.
- 4 Heat Zone Separators: Provide precision cooking temperatures across four zones for versatile grilling.
- Stainless Steel Warming Rack w/ Removable Cooking Tray: Expands the cooking area for veggies, searing, roasting, and more.
- Flame Thrower Ignition System: Offers a safe, reliable start with a simple twist and press of the control knob, delivering a perfect flame every time.
- Flash Tubes Back Up Ignition System: Provides a quick and reliable backup, ensuring you're always ready to grill.
-
Full-Length Control Panel Red LED Light Bar: Adds a sleek, professional look to your outdoor cooking space, enhancing nighttime grilling visibility.
TrueFlame's 32-Inch Freestanding Grill with 56,000 BTU Performance
Experience luxury outdoor grilling with the TrueFlame 32-Inch 4 Burner Gas Grill with Cart. Crafted from durable commercial-grade 304 stainless steel, this grill stands up to the elements, resisting rust and heat discoloration for years of backyard memories. Inside, four cast stainless steel burners deliver an impressive 56,000 BTUs, giving you the flexibility to sear steaks or slow-cook ribs with ease. Each burner offers even heat distribution across the grilling surface, making this grill perfect for both large parties and intimate family gatherings.
Versatile Rotisserie Burner Included
Expand your grilling possibilities with the ceramic infrared rotisserie burner. Offering 10,000 BTUs of adjustable heat, this back burner allows you to roast, slow-cook, and more. Whether you’re crafting the perfect rotisserie chicken or slow-cooking pork for a family feast, this burner adds incredible versatility to your outdoor cooking setup. Easily controlled from the front gas panel, it brings the professional rotisserie experience right to your patio.
304 Stainless Steel Flame Tamers and 4 Heat Zone Separators
TrueFlame’s 304 stainless steel flame tamers provide superior burner protection and ensure even heat distribution. Not only do they protect your burners from grease drips, but they also vaporize those drippings to infuse your food with classic BBQ flavor.
Cleaning and maintenance is 1-2-3 with removable flame tamers making upkeep hassle-free. Four heat zone separators take grilling to the next level, allowing you to create different temperature zones across the grilling surface. Sear steaks, grill chicken, and roast veggies—all at the same time, without compromising on temperature control.
Heavy-Duty Stainless Steel Square Cooking Grates
Maximize your grilling experience with heavy-duty stainless steel square cooking grates. Designed for full surface contact, they ensure even grilling and perfect sear marks that lock in flavors. These durable grates offer a spacious 716 square inches of main grilling area, enough to fit up to 18 burgers at once.
Above the main area, a 186 square inch stainless steel warming rack with a removable cooking tray expands your cooking options. Whether you’re searing, roasting, or simply keeping food warm, this grill adapts to your needs.
Balanced Multi-Position Grill Hood Hinge | An Industry-First
TrueFlame's multi-position grill hood hinge allows for effortless access to your grill without losing heat. Easily open the hood to your desired angle to check on your food, maintaining consistent grilling temperatures. The sturdy knurled finish on the stainless steel handle ensures a secure grip, while built-in dual halogen lights illuminate the cooking area for night grilling. Monitor temperatures with ease using the large analog thermometer on the hood, designed to help you keep your grilling precise and effortless.
Safe and Reliable Ignition System
Grill with confidence using the Flame Thrower Ignition System. A simple push and twist of the control knob ignites each burner independently, providing a quick and reliable start every time. This system enables precise temperature control for your entire grilling surface. As a backup, the flash tubes ensure you can light the grill safely even if the primary ignition fails. This dual ignition setup guarantees that your grill is always ready to perform, making it ideal for both seasoned grill masters and beginners.
TrueFlame 32-Inch Grill Cart Included
Your TrueFlame grill comes with a durable 304 stainless steel cart, offering instant mobility around your backyard or patio. The cart features a 32-inch double-door storage area to keep your gas tank and grilling accessories secure, with built-in ventilation to prevent gas buildup. Dual 12-inch folding stainless steel shelves provide additional workspace for prep, serving, and storage. When the grill is not in use, simply fold the shelves down to save space. Four heavy-duty caster wheels ensure that you can move your grill to the perfect spot with ease.
Manufacturer Information
Click here for the Owner's Manual
Click here for the TrueFlame Catalog
Click here for the Cleaning and Care Guide
Warranty
When you choose the TrueFlame Grill by AMD Direct, you're not just getting a premium gas appliance; you're securing peace of mind with our industry-leading GOLD STANDARD LIFETIME WARRANTY. This unrivaled warranty ensures every part of your grill, from the sturdy stainless steel construction to the essential cooking grates, burners, valves, and even the innovative briquette systems, is covered for life without any proration. Furthermore, we extend a 3-year warranty to all other parts and electrical components, including LED bulbs, wire harnesses, and transformers. Precision engineering and exceptional performance are hallmarks of AMD Direct, and our comprehensive warranty reflects our commitment to your long-term grilling success.
TrueFlame Learning Center
Order now with free shipping!
Specs & Dimensions
TrueFlame 32 Inch Grill Cart |
|
|---|---|
| Models |
|
| Exterior Material | 304 Stainless Steel |
| Fuel Type | Natural Gas (NG) or Propane (LP) |
| Configuration | Freestanding |
| Collection | TrueFlame |
| Primary Color | Stainless Steel |
| Dimensions |
|
| Burner Material | Cast Stainless Steel |
| Number of Burners | 4 Burners |
| Total Grilling BTUs | 56,000 BTUs |
| BTUs Per Burner | 14,000 BTUs |
| Grill Grate Material | Stainless Steel |
| Grill Grate Type | Square Grill Grate Rods |
| Total Grilling Area | 902 Sq. Inches |
| Main Grilling Area | 716 Sq. Inches |
| Warming Rack Area | 186 Sq. Inches |
| Burger Count | 18 |
| Rotisserie Infrared Burner | Included |
| Rotisserie Infrared Burner Total BTUs | 10,000 BTUs |
| Rotisserie Kit | Sold Separately |
| Primary Ignition Type | Flame Thrower Ignition System |
| Secondary Ignition | Flash Tube Ignition System |
| Gas Control Panel Lights | Red LED Lighting |
| Heat Zone Separators | Yes |
| Heat Zone Separator Count | 4 Zones |
| Grill Hood | Balanced Multi-Position Hood Stop Hinge |
| Interior Lighting | Included |
| Interior Lighting Type | 2 Halogen Built-In Lights |
| Thermometer | Analog Thermometer |
| Drop-In Sear Burner | Optional |
| Rotisserie Kit | Optional |
| Grill Cart Storage | 32" Double Door |
| Side Shelf Type | folding Side Shelves |
| Side Shelf Dimensions | 12" (W) x 22" (D) |
| Gas Tank Holder | Included |
| Grill Cart Wheel | Four (4) Locking Caster Wheels |
| ETL Certified | Yes |
| Warranty | Gold Standard Lifetime Warranty |
Product Videos
TrueFlame Outdoor Kitchens
TrueFlame Grill Overview
TrueFlame Multi-Position Hood Adjustments
Shipping & Delivery Info
Shipping Quick Facts
- Free Shipping: Available for orders over $99 within the Continental US.
- Flat-Rate Shipping: $10.95 for orders under $99.
- Free Curbside Liftgate Delivery: Included with all freight and LTL deliveries.
- White Glove & Installation Service Available: Call 888-678-3530 to arrange your installation and delivery.
- Scheduled Delivery Appointments: All freight and LTL deliveries include a scheduled appointment at your convenience to ensure you're home.
- Cancellations: Allowed before dispatch; refer to our Return Policy if the order has already shipped.
Shipping & Delivery Details
This Shipping Policy applies to orders shipped within the United States (excluding Hawaii & Alaska). By placing an order with us, you accept the policies contained herein.
Enjoy free shipping for orders over $99. Orders under $99 pay a flat shipping fee of $10.95. Benefit from complimentary shipping for your entire purchase delivered straight to your home, even for the larger items! *Applies only within the Continental US.
Estimated Delivery Time
Post shipment, anticipate receiving your items within a timeframe of 3-5 business days. We utilize UPS and FedEx for smaller items. It's crucial to note that more substantial items and certain orders are dispatched via freight. Freight shipping is somewhat more intricate compared to regular parcel deliveries, hence understanding the process in advance ensures a smooth delivery experience.
Freight Shipment Specifics
The majority of freight items are shipped on pallets. Some delivery companies will reach out to fix a delivery slot, whereas others aim to drop off your order at the most accessible spot nearest to your home, preferably close to a garage. The shipping confirmation email will detail the specific delivery procedures to anticipate.
For Scheduled Delivery
Companies that arrange delivery slots necessitate your presence for the delivery and your signature for confirmation. Deliveries are made using a semi-truck with lift gate service, placing the shipment by the curb. Should you grant permission for the delivery to be left unsupervised, BBQ Kitchen Pros cannot assume responsibility for any ensuing damages. The process might seem daunting, but for a comprehensive understanding, we recommend you peruse our thorough freight delivery guide to prevent unforeseen challenges.
For Non-Scheduled Deliveries
Delivery services that don't operate on appointments don't mandate your presence or a scheduled delivery slot. There's also no signature required upon receipt. Without the hassle of scheduling or waiting around, let the delivery come to you. If you're home during the drop-off, the driver can be asked to place your items in the garage. If you're away, they'll position it close to the garage or main entry.
Dispatch Timeframe
Items are typically dispatched from our warehouse within 1-3 business days. Affordable $10.95 Flat-Rate Shipping Orders below $99+ benefit from a consistent shipping rate. As your purchase value goes up, your shipping charge remains unchanged!
Change of Address
Once your order is in transit, we cannot change the delivery address. If you need to change the delivery address, please contact us within 24 hours of placing your order at support@bbqkitchenpros.com.
Cancellations
You may cancel your order at any time before it has been dispatched. If your order has already been dispatched, please refer to our Return Policy.
Parcels Damaged in Transit
If you find that your parcel has been damaged in transit, please reject the parcel if possible and contact our customer service. If the parcel has been delivered without your presence, please contact customer service for further assistance.
If you have any questions or concerns regarding our Shipping Policy, please contact us at support@bbqkitchenpros.com.
Easy Returns
Easy Returns
- 30-Day Returns – Hassle-free returns within 30 days of purchase.
- Easy Process – Contact us for quick approval and a prepaid return label.
- No Restocking Fees – Enjoy full refunds without additional deductions.
- Free Damage Protection – We’ll replace or refund damaged or incorrect items quickly, covering all shipping and additional costs for your convenience.
- Prepaid Shipping Labels – Convenient return shipping within the continental US.
- Return Shipping: We take care of all return logistics, and the shipping cost is deducted directly from your refund—no separate payments required.
BBQ Kitchen Pros Return Policy
At BBQ Kitchen Pros, we want our customers to be completely satisfied with their purchases. If for any reason you are not satisfied with your order, we offer a return and refund policy.
30 Day Returns
We accept returns within 30 days of the date of purchase. If you wish to return an item, please contact our customer service department to receive an authorization number before shipping the item back to us. Please note that items returned without an authorization number will not be accepted. Items must be returned in new condition.
Return Shipping
We stand behind our products and want you to be satisfied with them. In the case that you decide to return your purchase, we will gladly refund you for the product in its entirety minus the cost of shipping and return shipping incurred by BBQ Kitchen Pros.
To qualify for return shipping, items must be returned in the original packaging, and pallet, (if included) and within the continental US. Once your return is approved and processed, we will provide a prepaid return shipping label. Simply print the label and adhere to the package. Please ensure the returned item is packed securely to avoid damage during transit.
Remember, returns only apply to items returned in the original packaging. If an item is returned in non-original or damaged packaging, the customer may be responsible for any return shipping costs. In addition, freight shipping is scheduled for pick-up at a specific date and time, which is agreed upon by the customer. and customers must be there at the scheduled time. Missing scheduled freight time will result in a dry run fee which is issued by the shipping company.
Damaged Items
If your order arrives damaged, defective, or incorrect, please make a note of it immediately when signing for delivery and send photos to support@bbqkitchenpros.com on the day of delivery.
Original Packaging Please keep all the original packaging for any items that need to be returned. Items that are not returned in their original packaging may not be accepted for return.
Non-Refundable Items that become damaged after use are non-refundable unless specified under warranty.
We hope that our return and refund policy makes it easy for you to shop with confidence at BBQ Kitchen Pros. If you have any questions or concerns about our policy, please don't hesitate to contact our customer service department.
A. 30 Day Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. Items must be returned in new condition. You’ll also need a receipt or proof of purchase.
B. Easy Return Process
To start a return, you can contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530. Once your return is accepted, we’ll send you a return shipping label as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Items that are not eligible for return include the following:
Custom-made, special-order, and made-to-order products. Items are marked non-returnable in the item description.
C. Damaged & Wrong Products & Issues
Please inspect your order upon reception and contact us immediately within 24 hours if the item is defective or damaged or if you received the wrong item so that we can evaluate the issue and make it right. To return your product, you should contact our mail. Depending on where you live, the time it may take for your exchanged product to reach you may vary.
D. Exchanges
We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530.
E. No Re-stocking Fees
For our products, there is no Restocking Fee.
F. Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded back to your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund too.
Authorized Dealer
- Description
- Specs & Dimensions
- Product Videos
- Shipping & Delivery Info
- Easy Returns
Description
TrueFlame 32 Grill With CartÂ
Key Features
- 304 Stainless Steel Construction: Built to resist rust, heat discoloration, and wear and tear.
- Four Cast Stainless Steel Burners with 56,000 BTUs: Deliver incredible searing heat and a wide temperature range for versatile grilling.
- 10,000 BTU Rotisserie Burner: Adds instant grilling versatility for perfectly roasted meats.
- Heavy-Duty Stainless Steel Square Cooking Grates: Maximize surface contact for even grilling, leaving perfect sear marks that lock in tender flavors.
- Bright Halogen Interior Lighting: Offers clear visibility for grilling at any time of day.
- Balanced Multi-Position Hood Hinge: Allows easy access to food without letting the heat escape—open the hood to your desired angle for efficient grilling.
- 304 Stainless Steel Flame Tamers: Ensure even heat distribution while protecting burners and enhancing BBQ flavor by vaporizing drippings.
- 4 Heat Zone Separators: Provide precision cooking temperatures across four zones for versatile grilling.
- Stainless Steel Warming Rack w/ Removable Cooking Tray: Expands the cooking area for veggies, searing, roasting, and more.
- Flame Thrower Ignition System: Offers a safe, reliable start with a simple twist and press of the control knob, delivering a perfect flame every time.
- Flash Tubes Back Up Ignition System: Provides a quick and reliable backup, ensuring you're always ready to grill.
-
Full-Length Control Panel Red LED Light Bar: Adds a sleek, professional look to your outdoor cooking space, enhancing nighttime grilling visibility.
TrueFlame's 32-Inch Freestanding Grill with 56,000 BTU Performance
Experience luxury outdoor grilling with the TrueFlame 32-Inch 4 Burner Gas Grill with Cart. Crafted from durable commercial-grade 304 stainless steel, this grill stands up to the elements, resisting rust and heat discoloration for years of backyard memories. Inside, four cast stainless steel burners deliver an impressive 56,000 BTUs, giving you the flexibility to sear steaks or slow-cook ribs with ease. Each burner offers even heat distribution across the grilling surface, making this grill perfect for both large parties and intimate family gatherings.
Versatile Rotisserie Burner Included
Expand your grilling possibilities with the ceramic infrared rotisserie burner. Offering 10,000 BTUs of adjustable heat, this back burner allows you to roast, slow-cook, and more. Whether you’re crafting the perfect rotisserie chicken or slow-cooking pork for a family feast, this burner adds incredible versatility to your outdoor cooking setup. Easily controlled from the front gas panel, it brings the professional rotisserie experience right to your patio.
304 Stainless Steel Flame Tamers and 4 Heat Zone Separators
TrueFlame’s 304 stainless steel flame tamers provide superior burner protection and ensure even heat distribution. Not only do they protect your burners from grease drips, but they also vaporize those drippings to infuse your food with classic BBQ flavor.
Cleaning and maintenance is 1-2-3 with removable flame tamers making upkeep hassle-free. Four heat zone separators take grilling to the next level, allowing you to create different temperature zones across the grilling surface. Sear steaks, grill chicken, and roast veggies—all at the same time, without compromising on temperature control.
Heavy-Duty Stainless Steel Square Cooking Grates
Maximize your grilling experience with heavy-duty stainless steel square cooking grates. Designed for full surface contact, they ensure even grilling and perfect sear marks that lock in flavors. These durable grates offer a spacious 716 square inches of main grilling area, enough to fit up to 18 burgers at once.
Above the main area, a 186 square inch stainless steel warming rack with a removable cooking tray expands your cooking options. Whether you’re searing, roasting, or simply keeping food warm, this grill adapts to your needs.
Balanced Multi-Position Grill Hood Hinge | An Industry-First
TrueFlame's multi-position grill hood hinge allows for effortless access to your grill without losing heat. Easily open the hood to your desired angle to check on your food, maintaining consistent grilling temperatures. The sturdy knurled finish on the stainless steel handle ensures a secure grip, while built-in dual halogen lights illuminate the cooking area for night grilling. Monitor temperatures with ease using the large analog thermometer on the hood, designed to help you keep your grilling precise and effortless.
Safe and Reliable Ignition System
Grill with confidence using the Flame Thrower Ignition System. A simple push and twist of the control knob ignites each burner independently, providing a quick and reliable start every time. This system enables precise temperature control for your entire grilling surface. As a backup, the flash tubes ensure you can light the grill safely even if the primary ignition fails. This dual ignition setup guarantees that your grill is always ready to perform, making it ideal for both seasoned grill masters and beginners.
TrueFlame 32-Inch Grill Cart Included
Your TrueFlame grill comes with a durable 304 stainless steel cart, offering instant mobility around your backyard or patio. The cart features a 32-inch double-door storage area to keep your gas tank and grilling accessories secure, with built-in ventilation to prevent gas buildup. Dual 12-inch folding stainless steel shelves provide additional workspace for prep, serving, and storage. When the grill is not in use, simply fold the shelves down to save space. Four heavy-duty caster wheels ensure that you can move your grill to the perfect spot with ease.
Manufacturer Information
Click here for the Owner's Manual
Click here for the TrueFlame Catalog
Click here for the Cleaning and Care Guide
Warranty
When you choose the TrueFlame Grill by AMD Direct, you're not just getting a premium gas appliance; you're securing peace of mind with our industry-leading GOLD STANDARD LIFETIME WARRANTY. This unrivaled warranty ensures every part of your grill, from the sturdy stainless steel construction to the essential cooking grates, burners, valves, and even the innovative briquette systems, is covered for life without any proration. Furthermore, we extend a 3-year warranty to all other parts and electrical components, including LED bulbs, wire harnesses, and transformers. Precision engineering and exceptional performance are hallmarks of AMD Direct, and our comprehensive warranty reflects our commitment to your long-term grilling success.
TrueFlame Learning Center
Order now with free shipping!
Specs & Dimensions
TrueFlame 32 Inch Grill Cart |
|
|---|---|
| Models |
|
| Exterior Material | 304 Stainless Steel |
| Fuel Type | Natural Gas (NG) or Propane (LP) |
| Configuration | Freestanding |
| Collection | TrueFlame |
| Primary Color | Stainless Steel |
| Dimensions |
|
| Burner Material | Cast Stainless Steel |
| Number of Burners | 4 Burners |
| Total Grilling BTUs | 56,000 BTUs |
| BTUs Per Burner | 14,000 BTUs |
| Grill Grate Material | Stainless Steel |
| Grill Grate Type | Square Grill Grate Rods |
| Total Grilling Area | 902 Sq. Inches |
| Main Grilling Area | 716 Sq. Inches |
| Warming Rack Area | 186 Sq. Inches |
| Burger Count | 18 |
| Rotisserie Infrared Burner | Included |
| Rotisserie Infrared Burner Total BTUs | 10,000 BTUs |
| Rotisserie Kit | Sold Separately |
| Primary Ignition Type | Flame Thrower Ignition System |
| Secondary Ignition | Flash Tube Ignition System |
| Gas Control Panel Lights | Red LED Lighting |
| Heat Zone Separators | Yes |
| Heat Zone Separator Count | 4 Zones |
| Grill Hood | Balanced Multi-Position Hood Stop Hinge |
| Interior Lighting | Included |
| Interior Lighting Type | 2 Halogen Built-In Lights |
| Thermometer | Analog Thermometer |
| Drop-In Sear Burner | Optional |
| Rotisserie Kit | Optional |
| Grill Cart Storage | 32" Double Door |
| Side Shelf Type | folding Side Shelves |
| Side Shelf Dimensions | 12" (W) x 22" (D) |
| Gas Tank Holder | Included |
| Grill Cart Wheel | Four (4) Locking Caster Wheels |
| ETL Certified | Yes |
| Warranty | Gold Standard Lifetime Warranty |
Product Videos
TrueFlame Outdoor Kitchens
TrueFlame Grill Overview
TrueFlame Multi-Position Hood Adjustments
Shipping & Delivery Info
Shipping Quick Facts
- Free Shipping: Available for orders over $99 within the Continental US.
- Flat-Rate Shipping: $10.95 for orders under $99.
- Free Curbside Liftgate Delivery: Included with all freight and LTL deliveries.
- White Glove & Installation Service Available: Call 888-678-3530 to arrange your installation and delivery.
- Scheduled Delivery Appointments: All freight and LTL deliveries include a scheduled appointment at your convenience to ensure you're home.
- Cancellations: Allowed before dispatch; refer to our Return Policy if the order has already shipped.
Shipping & Delivery Details
This Shipping Policy applies to orders shipped within the United States (excluding Hawaii & Alaska). By placing an order with us, you accept the policies contained herein.
Enjoy free shipping for orders over $99. Orders under $99 pay a flat shipping fee of $10.95. Benefit from complimentary shipping for your entire purchase delivered straight to your home, even for the larger items! *Applies only within the Continental US.
Estimated Delivery Time
Post shipment, anticipate receiving your items within a timeframe of 3-5 business days. We utilize UPS and FedEx for smaller items. It's crucial to note that more substantial items and certain orders are dispatched via freight. Freight shipping is somewhat more intricate compared to regular parcel deliveries, hence understanding the process in advance ensures a smooth delivery experience.
Freight Shipment Specifics
The majority of freight items are shipped on pallets. Some delivery companies will reach out to fix a delivery slot, whereas others aim to drop off your order at the most accessible spot nearest to your home, preferably close to a garage. The shipping confirmation email will detail the specific delivery procedures to anticipate.
For Scheduled Delivery
Companies that arrange delivery slots necessitate your presence for the delivery and your signature for confirmation. Deliveries are made using a semi-truck with lift gate service, placing the shipment by the curb. Should you grant permission for the delivery to be left unsupervised, BBQ Kitchen Pros cannot assume responsibility for any ensuing damages. The process might seem daunting, but for a comprehensive understanding, we recommend you peruse our thorough freight delivery guide to prevent unforeseen challenges.
For Non-Scheduled Deliveries
Delivery services that don't operate on appointments don't mandate your presence or a scheduled delivery slot. There's also no signature required upon receipt. Without the hassle of scheduling or waiting around, let the delivery come to you. If you're home during the drop-off, the driver can be asked to place your items in the garage. If you're away, they'll position it close to the garage or main entry.
Dispatch Timeframe
Items are typically dispatched from our warehouse within 1-3 business days. Affordable $10.95 Flat-Rate Shipping Orders below $99+ benefit from a consistent shipping rate. As your purchase value goes up, your shipping charge remains unchanged!
Change of Address
Once your order is in transit, we cannot change the delivery address. If you need to change the delivery address, please contact us within 24 hours of placing your order at support@bbqkitchenpros.com.
Cancellations
You may cancel your order at any time before it has been dispatched. If your order has already been dispatched, please refer to our Return Policy.
Parcels Damaged in Transit
If you find that your parcel has been damaged in transit, please reject the parcel if possible and contact our customer service. If the parcel has been delivered without your presence, please contact customer service for further assistance.
If you have any questions or concerns regarding our Shipping Policy, please contact us at support@bbqkitchenpros.com.
Easy Returns
Easy Returns
- 30-Day Returns – Hassle-free returns within 30 days of purchase.
- Easy Process – Contact us for quick approval and a prepaid return label.
- No Restocking Fees – Enjoy full refunds without additional deductions.
- Free Damage Protection – We’ll replace or refund damaged or incorrect items quickly, covering all shipping and additional costs for your convenience.
- Prepaid Shipping Labels – Convenient return shipping within the continental US.
- Return Shipping: We take care of all return logistics, and the shipping cost is deducted directly from your refund—no separate payments required.
BBQ Kitchen Pros Return Policy
At BBQ Kitchen Pros, we want our customers to be completely satisfied with their purchases. If for any reason you are not satisfied with your order, we offer a return and refund policy.
30 Day Returns
We accept returns within 30 days of the date of purchase. If you wish to return an item, please contact our customer service department to receive an authorization number before shipping the item back to us. Please note that items returned without an authorization number will not be accepted. Items must be returned in new condition.
Return Shipping
We stand behind our products and want you to be satisfied with them. In the case that you decide to return your purchase, we will gladly refund you for the product in its entirety minus the cost of shipping and return shipping incurred by BBQ Kitchen Pros.
To qualify for return shipping, items must be returned in the original packaging, and pallet, (if included) and within the continental US. Once your return is approved and processed, we will provide a prepaid return shipping label. Simply print the label and adhere to the package. Please ensure the returned item is packed securely to avoid damage during transit.
Remember, returns only apply to items returned in the original packaging. If an item is returned in non-original or damaged packaging, the customer may be responsible for any return shipping costs. In addition, freight shipping is scheduled for pick-up at a specific date and time, which is agreed upon by the customer. and customers must be there at the scheduled time. Missing scheduled freight time will result in a dry run fee which is issued by the shipping company.
Damaged Items
If your order arrives damaged, defective, or incorrect, please make a note of it immediately when signing for delivery and send photos to support@bbqkitchenpros.com on the day of delivery.
Original Packaging Please keep all the original packaging for any items that need to be returned. Items that are not returned in their original packaging may not be accepted for return.
Non-Refundable Items that become damaged after use are non-refundable unless specified under warranty.
We hope that our return and refund policy makes it easy for you to shop with confidence at BBQ Kitchen Pros. If you have any questions or concerns about our policy, please don't hesitate to contact our customer service department.
A. 30 Day Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. Items must be returned in new condition. You’ll also need a receipt or proof of purchase.
B. Easy Return Process
To start a return, you can contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530. Once your return is accepted, we’ll send you a return shipping label as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Items that are not eligible for return include the following:
Custom-made, special-order, and made-to-order products. Items are marked non-returnable in the item description.
C. Damaged & Wrong Products & Issues
Please inspect your order upon reception and contact us immediately within 24 hours if the item is defective or damaged or if you received the wrong item so that we can evaluate the issue and make it right. To return your product, you should contact our mail. Depending on where you live, the time it may take for your exchanged product to reach you may vary.
D. Exchanges
We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530.
E. No Re-stocking Fees
For our products, there is no Restocking Fee.
F. Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded back to your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund too.
