FAQs

At BBQ Kitchen Pros, we accept all major credit cards, including Visa, Mastercard, American Express, Discover, and Diners Club. We also accept digital wallets such as PayPal, Apple Pay, and Google Pay. Shop Pay is available, including flexible monthly payment plans.

We do not accept personal checks, money orders, direct bank transfers, or cash on delivery (COD).

When you make a purchase online at BBQ Kitchen Pros, your payment information is protected with SSL encryption. All of your details are entered into a secure web page and transmitted safely to our credit card provider’s network for authorization and approval.

We do not store your credit card information on our servers, ensuring your data remains safe and private.

Promotion and discount codes cannot be combined with other offers unless explicitly stated. Only one discount code can be applied per order at checkout. If a promotion allows for multiple discounts, it will be clearly specified in the offer details.

Yes! At BBQ Kitchen Pros, we are committed to offering the best prices. If you find the same product at a lower price from another online retailer, let us know! Simply call us at 888-678-3530, email support@bbqkitchenpros.com, or chat with us and provide the competitor’s link showing the lower price. Once verified, we’ll match or even beat the price—no questions asked!

For full details, visit our Price Match Guarantee Page.

We only charge sales tax on orders shipped to New York because we have nexus in the state. This means we are required by law to collect sales tax for purchases made by New York residents. Orders shipped to any other state will not be charged sales tax.

Yes, we offer financing through Shop Pay Installments, allowing you to split your purchase into easy, manageable payments. At checkout, select Shop Pay as your payment method to see the available installment options. Depending on your purchase amount, you may qualify for interest-free payments or flexible monthly payment plans. Approval is quick, and there are no hidden fees. For more details on financing your purchase, please contact us at 1-888-678-3530 or visit our Shop Pay Installments page.

Delivery time depends on the shipping option you select and the size and weight of your order. Once your order has shipped, we will email you tracking information within 24 hours, as tracking details typically become available the day after shipment.

Smaller, lightweight items are shipped via standard ground services like UPS or FedEx and generally arrive within 3-5 business days. Larger or heavier items, such as grills and outdoor kitchen components, require Less Than Truckload (LTL) freight shipping. These shipments are transported on a pallet and delivered via a freight carrier. Once the shipment arrives at the local terminal, the freight company will contact you to schedule a delivery appointment.

To ensure the quickest delivery, we ship from the closest warehouse to your location. With our nationwide warehouse network, we strive to minimize transit time and get your order to you as fast as possible.

For accurate delivery estimates, please contact us at 888-678-3530 or email support@bbqkitchenpros.com.

BBQ Kitchen Pros has a nationwide network of distributors and manufacturers, allowing us to ship your order from the closest available warehouse. As an authorized dealer of all our brands, we ensure that your product is shipped as quickly as possible for the fastest delivery time. Our extensive distribution network helps minimize shipping times and get your order to you efficiently.

Large items that are too big for standard shipping are delivered via freight shipping. Once your order ships, you’ll receive a confirmation email with tracking details and information on whether your order will be delivered by freight.

Freight deliveries include curbside delivery with liftgate service, meaning the driver will lower your items to the ground, but it is your responsibility to bring them onto your property. We recommend having extra help available to move heavy items.

Upon delivery, inspect your order carefully for any missing or damaged items. You can either note the damage and accept the delivery or refuse the entire shipment if multiple items are damaged. Individual damaged items cannot be refused separately.

You must report any damaged or missing items within 24 hours of delivery. If you need assistance, contact us immediately at 888-678-3530 or email support@bbqkitchenpros.com.

The freight company will reach out using the contact number you provided at checkout if they need to schedule or confirm delivery.

At BBQ Kitchen Pros, we offer simple and straightforward shipping options to ensure your order arrives quickly and affordably. Orders over $99 ship for free within the continental U.S., while most orders under $99 have a flat-rate shipping fee of $10.95.

For customers in Alaska and Hawaii, we can ship small items via parcel, but these locations are not eligible for free shipping. Additional charges will apply, and we will contact you with a shipping quote before finalizing your order.

We do not ship freight items internationally or outside of the contiguous U.S., but we can ship to a U.S.-based freight forwarder of your choice.

For specific shipping inquiries or a custom shipping quote, call us at 1-888-678-3530.

Yes, we offer White Glove Delivery for an additional cost. If you’d like White Glove service, please call us prior to placing your order at 1-888-678-3530. We will provide a custom quote based on the level of service required, ensuring top-quality installation and seamless delivery. Let us handle the heavy lifting so you can enjoy your new purchase without the hassle.

The best way to make changes to an order after it has been placed is to call us at 888-678-3530. We process orders quickly to ensure you receive your purchase as soon as possible. In some cases, our warehouse may begin routing, boxing, and shipping your order within 5-10 minutes of it being placed.

To increase your chances of modifying your order before it ships, please call us right away. If you are unable to reach us, please email us at support@bbqkitchenpros.com or leave a voicemail, and we will return your call as soon as possible.

At BBQ Kitchen Pros, we want you to shop with confidence. That’s why we offer easy returns within 30 days of your purchase. If your item isn’t what you expected or arrives damaged, we make the return process simple with no restocking fees and prepaid return labels for customers within the continental U.S.

If you receive a damaged or incorrect item, we’ll cover all return shipping costs and send a replacement or issue a refund quickly. To get started with a return or learn more, visit our full return policy here or contact our customer service team at support@bbqkitchenpros.com or (888) 678-3530.

Once your order ships, you’ll receive an email or text message with a tracking number and a link to track your package in real-time. You can also check your order status anytime by using the tracking link provided. If you have any issues or don’t receive a tracking email, please contact us at support@bbqkitchenpros.com or call 888-678-3530 for assistance.