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TrueFlame E Series 32 Inch 4 Burner Freestanding Gas Grill
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Free Shipping + No Sales Tax
Free Shipping + No Sales Tax

TrueFlame E Series 32 Inch 4 Burner Freestanding Gas Grill

SKU TFE32-LP + CART-TF-32DC
$2,598.00
+ Free Shipping
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TrueFlame E-Series 32 Inch Grill w/ Cart


Key Features

  • 304 Stainless Steel Construction: Tough against rust, heat, and weather—grill all year long without worry.
  • Four High-Powered Burners (56,000 BTUs): Offers versatile cooking with even heat, perfect for everything from searing steaks to slow-cooking ribs.
  • 8mm Stainless Steel Cooking Grates: Get those perfect grill marks with non-stick grates, ideal for delicate BBQ favorites.
  • Stainless Steel Flame Tamers: Protects burners and enhances flavor by vaporizing drippings for that classic BBQ taste.
  • Knurled Heat-Resistant Handle: Easy, safe hood opening—even during high-heat grilling.
  • Three Heat Zone Separators: Cook multiple dishes at different temps—all on one grill.
  • Stainless Steel Warming Rack: Extra space for veggies, buns, or roasting, complete with a removable tray.
  • Flame Thrower Ignition: Twist, press, and grill. Quick, reliable ignition every time.
  • Flash Tubes Backup: Always ready to grill with this dependable backup ignition system.
  • Grill Cart Included: 304 stainless steel cart with foldable shelves, storage space, propane holder, and caster wheels for easy mobility.

TrueFlame E-Series Freestanding Gas Grills | Affordable Quality, High Performance

The TrueFlame E-Series 32 Inch 4 Burner Freestanding Gas Grill brings together affordability, durability, and high performance in one sleek package. Imagine a grill that doesn't just fit your budget but also becomes the reliable centerpiece of your outdoor cooking space. Constructed from 304 Stainless Steel, this grill laughs in the face of rust, heat discoloration, and whatever else Mother Nature might throw at it. You’re not just buying a grill; you’re investing in a durable companion that’s built to last through countless BBQ seasons.

Inside, the four stainless steel tube burners deliver a whopping 56,000 BTUs, giving you the flexibility to sear steaks, grill veggies, or slow-cook ribs all at once. The magic happens with the 304 stainless steel flame tamers that sit above these burners. Not only do they protect the burners from grease, but they also create even heat distribution and add that irresistible smoky flavor by vaporizing drippings. And here’s the best part: each burner has its own heat zone separator, so you can set different temperatures across the grill. Picture this: a searing hot zone for your steaks on one side, medium heat for chicken in the middle, and a cooler area for your veggies on the other. All in one go.

When it comes to grilling, getting that perfect sear without losing your food to the fire gods is crucial. That’s where the 8mm round stainless steel cooking grates come in. They provide a non-stick surface ideal for delicate foods while giving you those coveted grill marks. Plus, with 716 square inches of main grill space, you can fit up to 18 burgers at once. Hosting a larger crowd? No problem. The stainless steel warming rack expands your cooking area for toasting buns or melting cheese, adding to the grill's versatility.

And let's talk about the flame thrower ignition system. A simple twist and press of the control knob, and you're ready to go. No more fiddling with stubborn igniters. This grill even has a backup ignition system—flash tubes—because you shouldn’t have to worry about the grill not starting when you're in the mood for a BBQ feast.

The freestanding design isn't just about looking good—it's about making your life easier. The included grill cart, made from the same durable 304 stainless steel, features folding side shelves for extra prep space and double-door storage below for all your grilling essentials. Securely store your propane tank in the dedicated holder, and enjoy effortless mobility around your patio or backyard, thanks to the heavy-duty locking caster wheels. With this grill, you’re not just getting a cooking appliance; you’re getting a complete, reliable outdoor kitchen experience that won’t break the bank.


Manufacturer Information

Click here for the Owner Manual

Click here for the Spec Sheet

Click here for the TrueFlame Catalog

Click here for the Cleaning and Care Guide


Warranty

When you choose TrueFlame Grill by AMD Direct, you're not just getting a premium gas appliance but securing peace of mind with our industry-leading GOLD STANDARD LIFETIME WARRANTY. This unrivaled warranty ensures every part of your grill, from the sturdy stainless steel construction to the essential cooking grates, burners, valves, and even the innovative briquette systems, is covered for life without any proration. Furthermore, we extend a 3-year warranty to all other parts and electrical components, including LED bulbs, wire harnesses, and transformers. Precision engineering and exceptional performance are hallmarks of AMD Direct, and our comprehensive warranty reflects our commitment to your long-term grilling success.


TrueFlame Learning Center


Order now with free shipping!

TrueFlame Freestanding 32 Inch Gas Grill

Models 
  • TF32-NG (Natural Gas)

  • TF32-LP (Propane)

Exterior Material 304 Stainless Steel 
Fuel Type Natural Gas (NG) or Propane (LP)
Configuration Freestanding
Collection E-Series
Primary Color Stainless Steel
Dimensions
  • Width: 56 1/2""
  • Depth: 25.472"
  • Height: 49"
Burner Material Stainless Steel 
Number of Burners 3 Burners
Total Grilling BTUs 56,000 BTUs
BTUs Per Burner  14,000 BTUs
Grill Grate Material 304 Stainless Steel 
Cooking Grate Type 8mm Round
Total Grilling Area  680 Sq. Inches
Main Grilling Area 539 Sq. Inches
Warming Rack Area 141 Sq. Inches
Burger Count 18 Burgers
Rotisserie Infrared Burner None
Primary Ignition Type Flame Thrower Ignition System
Secondary Ignition Flash Tubes Ignition System
Gas Control Panel Lights None
Heat Zone Separators Yes 
Heat Zone Separator Count 3 Zones
Grill Hood  Knurled Heat-Resistant Handle
Interior Lighting None
Thermometer Analog Thermometer
Drop-In Sear Burner Optional
Rotisserie Kit Optional
ETL Certified Yes
Warranty  Gold Standard Lifetime Warranty


Shipping Quick Facts

  • Free Shipping: Available for orders over $99 within the Continental US.
  • Flat-Rate Shipping: $10.95 for orders under $99.
  • Free Curbside Liftgate Delivery: Included with all freight and LTL deliveries.
  • Scheduled Delivery Appointments: All freight and LTL deliveries include a scheduled appointment at your convenience to ensure you're home.
  • Cancellations: Allowed before dispatch; refer to our Return Policy if the order has already shipped.

Shipping & Delivery Details

This Shipping Policy applies to orders shipped within the United States (excluding Hawaii & Alaska). By placing an order with us, you accept the policies contained herein.

Enjoy free shipping for orders over $99. Orders under $99 pay a flat shipping fee of $10.95. Benefit from complimentary shipping for your entire purchase delivered straight to your home, even for the larger items! *Applies only within the Continental US.


Estimated Delivery Time

Post shipment, anticipate your items within a timeframe of 3-5 business days. We utilize UPS and FedEx for smaller items. It's crucial to note that more substantial items and certain orders are dispatched via freight. Freight shipping is somewhat more intricate compared to regular parcel deliveries, hence understanding the process in advance ensures a smooth delivery experience.


Freight Shipment Specifics

The majority of freight items are shipped on pallets. Some delivery companies will reach out to fix a delivery slot, whereas others aim to drop off your order at the most accessible spot nearest to your home, preferably close to a garage. The shipping confirmation email will detail the specific delivery procedures to anticipate.


For Scheduled Delivery

Companies that arrange delivery slots necessitate your presence for the delivery and your signature for confirmation. Deliveries are made using a semi-truck with lift gate service, placing the shipment by the curb. Should you grant permission for the delivery to be left unsupervised, BBQ Kitchen Pros cannot assume responsibility for any ensuing damages. The process might seem daunting, but for a comprehensive understanding, we recommend you peruse our thorough freight delivery guide to prevent unforeseen challenges.


For Non-Scheduled Deliveries

Delivery services that don't operate on appointments don't mandate your presence or a scheduled delivery slot. There's also no signature required upon receipt. Without the hassle of scheduling or waiting around, let the delivery come to you. If you're home during the drop-off, the driver can be asked to place your items in the garage. If you're away, they'll position it close to the garage or main entry.

Dispatch Timeframe

Items are typically dispatched from our warehouse within 1-3 business days. Affordable $10.95 Flat-Rate Shipping Orders below $99+ benefit from a consistent shipping rate. As your purchase value goes up, your shipping charge remains unchanged!


Change of Address

Once your order is in transit, we cannot change the delivery address. If you need to change the delivery address, please contact us within 24 hours of placing your order at support@bbqkitchenpros.com.


Cancellations

You may cancel your order at any time before it has been dispatched. If your order has already been dispatched, please refer to our Return Policy.


Parcels Damaged in Transit

If you find that your parcel has been damaged in transit, please reject the parcel if possible and contact our customer service. If the parcel has been delivered without your presence, please contact customer service for further assistance.

If you have any questions or concerns regarding our Shipping Policy, please contact us at support@bbqkitchenpros.com.

Easy Returns

  • 30-Day Returns Hassle-free returns within 30 days of purchase.
  • Easy Process – Contact us for quick approval and a prepaid return label.
  • No Restocking Fees – Enjoy full refunds without additional deductions.
  • Free Damage Protection – We’ll replace or refund damaged or incorrect items quickly, covering all shipping and additional costs for your convenience.
  • Custom Items Cannot Be Returned: All custom product sales are final. This includes Ready-To-Finish Outdoor Kitchens, color additions to grills and appliances, and special order items.
  • Prepaid Shipping Labels – Convenient return shipping within the continental US.
  • Return Shipping: We take care of all return logistics, and the shipping cost is deducted directly from your refund—no separate payments required.

 BBQ Kitchen Pros Return Policy

At BBQ Kitchen Pros, we want our customers to be completely satisfied with their purchases. If for any reason you are not satisfied with your order, we offer a return and refund policy.


30 Day Returns

We accept returns within 30 days of the date of purchase. If you wish to return an item, please contact our customer service department to receive an authorization number before shipping the item back to us. Please note that items returned without an authorization number will not be accepted. Items must be returned in new condition. 


Return Shipping

We stand behind our products and want you to be satisfied with them. In the case that you decide to return your purchase, we will gladly refund you for the product in its entirety minus the cost of shipping and return shipping incurred by BBQ Kitchen Pros.

To qualify for return shipping, items must be returned in the original packaging, and pallet, (if included) and within the continental US. Once your return is approved and processed, we will provide a prepaid return shipping label. Simply print the label and adhere to the package. Please ensure the returned item is packed securely to avoid damage during transit.

Remember, returns only apply to items returned in the original packaging. If an item is returned in non-original or damaged packaging, the customer may be responsible for any return shipping costs. In addition, freight shipping is scheduled for pick-up at a specific date and time, which is agreed upon by the customer. and customers must be there at the scheduled time. Missing scheduled freight time will result in a dry run fee which is issued by the shipping company. 


Damaged Items

If your order arrives damaged, defective, or incorrect, please make a note of it immediately when signing for delivery and send photos to support@bbqkitchenpros.com on the day of delivery. 

Original Packaging Please keep all the original packaging for any items that need to be returned. Items that are not returned in their original packaging may not be accepted for return.

Non-Refundable Items that become damaged after use are non-refundable unless specified under warranty.

We hope that our return and refund policy makes it easy for you to shop with confidence at BBQ Kitchen Pros. If you have any questions or concerns about our policy, please don't hesitate to contact our customer service department.


A. 30 Day Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. Items must be returned in new condition. You’ll also need a receipt or proof of purchase.


B. Easy Return Process

To start a return, you can contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530. Once your return is accepted, we’ll send you a return shipping label as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Items that are not eligible for return include the following:

Custom-made, special-order, and made-to-order products. Items are marked non-returnable in the item description. 


C. Damaged & Wrong Products & Issues

Please inspect your order upon reception and contact us immediately within 24 hours if the item is defective or damaged or if you received the wrong item so that we can evaluate the issue and make it right. To return your product, you should contact our mail. Depending on where you live, the time it may take for your exchanged product to reach you may vary.


D. Exchanges

We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530.


E. No Re-stocking Fees

For our products, there is no Restocking Fee.


F. Refunds

We will notify you once we’ve received and inspected your return and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded back to your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund too.

TrueFlame Grill Overview

TrueFlame Grills Comparison

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Class

Premium +

Premium

Premium

Premium +

Exterior Material

304 Stainless Steel

304 Stainless Steel

304 Stainless Steel

304 Stainless Steel

Configuration

Built-In / Freestanding

Built-In / Freestanding

Built-In / Freestanding

Built-In / Freestanding

Fuel Type

Propane / Natural Gas

Propane / Natural Gas

Propane / Natural Gas

Propane / Natural Gas

Total BTUs

56,000

56,000

56,000

55,000

# of Burners

4

4

4

4

Burner Type

Cast Stainless Steel Linear Burners

Cast Stainless Steel Linear Burners

Cast Stainless Steel Linear Burners

Cast Stainless Steel Linear Burners

Rotisserie Backburner

Yes

No

Yes

Yes

Ignition Type

Flame Thrower Ignition

Flame Thrower Ignition

Flame Thrower Ignition

Flame Thrower Ignition

Grill Grate Type

Square Shaped Searing Rods

8mm Round Stainless Steel Cooking Grates

Triangle Shaped Searing Rods

Triangle Shaped Searing Rods

Flame Tamers

Stainless Steel Flame Tamers

Stainless Steel Flame Tamers

Stainless Steel Flame Tamers

Stainless Steel Flame Tamers

Burger Count

18

18

18

18

Cooking Area Dimensions

--

--

30 1/2" x 18 1/4"

30 1/2" x 18 1/4"

Total Cooking Area

902 Sq. Inches

902 Sq. Inches

715 Sq. Inches

715 Sq. Inches

Main Cooking Area

716 Sq. Inches

716 Sq. Inches

531 Sq. Inches

531 Sq. Inches

Warming Rack Area

186 Sq. Inches

186 Sq. Inches

184 Sq. Inches

184 Sq. Inches

Grill Lights

Exterior / Interior

No

Exterior / Interior

Interior / Exterior

Interior Lighting

Dual Halogen Lights

None

Dual Halogen Lights

Dual Halogen Lights

Exterior Lighting

Red LED Control Panel Lighting

None

Red LED Control Panel Lighting

Red LED Control Panel Lighting

Spring Assisted Hood

Yes (Multi-Position Hood)

No

Yes

Yes

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No Sales Tax

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Free shipping on orders $99+ in the continental U.S.

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Talk directly to the owner—20 years’ of real expertise.

Description

TrueFlame E-Series 32 Inch Grill w/ Cart


Key Features

  • 304 Stainless Steel Construction: Tough against rust, heat, and weather—grill all year long without worry.
  • Four High-Powered Burners (56,000 BTUs): Offers versatile cooking with even heat, perfect for everything from searing steaks to slow-cooking ribs.
  • 8mm Stainless Steel Cooking Grates: Get those perfect grill marks with non-stick grates, ideal for delicate BBQ favorites.
  • Stainless Steel Flame Tamers: Protects burners and enhances flavor by vaporizing drippings for that classic BBQ taste.
  • Knurled Heat-Resistant Handle: Easy, safe hood opening—even during high-heat grilling.
  • Three Heat Zone Separators: Cook multiple dishes at different temps—all on one grill.
  • Stainless Steel Warming Rack: Extra space for veggies, buns, or roasting, complete with a removable tray.
  • Flame Thrower Ignition: Twist, press, and grill. Quick, reliable ignition every time.
  • Flash Tubes Backup: Always ready to grill with this dependable backup ignition system.
  • Grill Cart Included: 304 stainless steel cart with foldable shelves, storage space, propane holder, and caster wheels for easy mobility.

TrueFlame E-Series Freestanding Gas Grills | Affordable Quality, High Performance

The TrueFlame E-Series 32 Inch 4 Burner Freestanding Gas Grill brings together affordability, durability, and high performance in one sleek package. Imagine a grill that doesn't just fit your budget but also becomes the reliable centerpiece of your outdoor cooking space. Constructed from 304 Stainless Steel, this grill laughs in the face of rust, heat discoloration, and whatever else Mother Nature might throw at it. You’re not just buying a grill; you’re investing in a durable companion that’s built to last through countless BBQ seasons.

Inside, the four stainless steel tube burners deliver a whopping 56,000 BTUs, giving you the flexibility to sear steaks, grill veggies, or slow-cook ribs all at once. The magic happens with the 304 stainless steel flame tamers that sit above these burners. Not only do they protect the burners from grease, but they also create even heat distribution and add that irresistible smoky flavor by vaporizing drippings. And here’s the best part: each burner has its own heat zone separator, so you can set different temperatures across the grill. Picture this: a searing hot zone for your steaks on one side, medium heat for chicken in the middle, and a cooler area for your veggies on the other. All in one go.

When it comes to grilling, getting that perfect sear without losing your food to the fire gods is crucial. That’s where the 8mm round stainless steel cooking grates come in. They provide a non-stick surface ideal for delicate foods while giving you those coveted grill marks. Plus, with 716 square inches of main grill space, you can fit up to 18 burgers at once. Hosting a larger crowd? No problem. The stainless steel warming rack expands your cooking area for toasting buns or melting cheese, adding to the grill's versatility.

And let's talk about the flame thrower ignition system. A simple twist and press of the control knob, and you're ready to go. No more fiddling with stubborn igniters. This grill even has a backup ignition system—flash tubes—because you shouldn’t have to worry about the grill not starting when you're in the mood for a BBQ feast.

The freestanding design isn't just about looking good—it's about making your life easier. The included grill cart, made from the same durable 304 stainless steel, features folding side shelves for extra prep space and double-door storage below for all your grilling essentials. Securely store your propane tank in the dedicated holder, and enjoy effortless mobility around your patio or backyard, thanks to the heavy-duty locking caster wheels. With this grill, you’re not just getting a cooking appliance; you’re getting a complete, reliable outdoor kitchen experience that won’t break the bank.


Manufacturer Information

Click here for the Owner Manual

Click here for the Spec Sheet

Click here for the TrueFlame Catalog

Click here for the Cleaning and Care Guide


Warranty

When you choose TrueFlame Grill by AMD Direct, you're not just getting a premium gas appliance but securing peace of mind with our industry-leading GOLD STANDARD LIFETIME WARRANTY. This unrivaled warranty ensures every part of your grill, from the sturdy stainless steel construction to the essential cooking grates, burners, valves, and even the innovative briquette systems, is covered for life without any proration. Furthermore, we extend a 3-year warranty to all other parts and electrical components, including LED bulbs, wire harnesses, and transformers. Precision engineering and exceptional performance are hallmarks of AMD Direct, and our comprehensive warranty reflects our commitment to your long-term grilling success.


TrueFlame Learning Center


Order now with free shipping!

Specs & Dimensions

TrueFlame Freestanding 32 Inch Gas Grill

Models 
  • TF32-NG (Natural Gas)

  • TF32-LP (Propane)

Exterior Material 304 Stainless Steel 
Fuel Type Natural Gas (NG) or Propane (LP)
Configuration Freestanding
Collection E-Series
Primary Color Stainless Steel
Dimensions
  • Width: 56 1/2""
  • Depth: 25.472"
  • Height: 49"
Burner Material Stainless Steel 
Number of Burners 3 Burners
Total Grilling BTUs 56,000 BTUs
BTUs Per Burner  14,000 BTUs
Grill Grate Material 304 Stainless Steel 
Cooking Grate Type 8mm Round
Total Grilling Area  680 Sq. Inches
Main Grilling Area 539 Sq. Inches
Warming Rack Area 141 Sq. Inches
Burger Count 18 Burgers
Rotisserie Infrared Burner None
Primary Ignition Type Flame Thrower Ignition System
Secondary Ignition Flash Tubes Ignition System
Gas Control Panel Lights None
Heat Zone Separators Yes 
Heat Zone Separator Count 3 Zones
Grill Hood  Knurled Heat-Resistant Handle
Interior Lighting None
Thermometer Analog Thermometer
Drop-In Sear Burner Optional
Rotisserie Kit Optional
ETL Certified Yes
Warranty  Gold Standard Lifetime Warranty


Shipping & Delivery

Shipping Quick Facts

  • Free Shipping: Available for orders over $99 within the Continental US.
  • Flat-Rate Shipping: $10.95 for orders under $99.
  • Free Curbside Liftgate Delivery: Included with all freight and LTL deliveries.
  • Scheduled Delivery Appointments: All freight and LTL deliveries include a scheduled appointment at your convenience to ensure you're home.
  • Cancellations: Allowed before dispatch; refer to our Return Policy if the order has already shipped.

Shipping & Delivery Details

This Shipping Policy applies to orders shipped within the United States (excluding Hawaii & Alaska). By placing an order with us, you accept the policies contained herein.

Enjoy free shipping for orders over $99. Orders under $99 pay a flat shipping fee of $10.95. Benefit from complimentary shipping for your entire purchase delivered straight to your home, even for the larger items! *Applies only within the Continental US.


Estimated Delivery Time

Post shipment, anticipate your items within a timeframe of 3-5 business days. We utilize UPS and FedEx for smaller items. It's crucial to note that more substantial items and certain orders are dispatched via freight. Freight shipping is somewhat more intricate compared to regular parcel deliveries, hence understanding the process in advance ensures a smooth delivery experience.


Freight Shipment Specifics

The majority of freight items are shipped on pallets. Some delivery companies will reach out to fix a delivery slot, whereas others aim to drop off your order at the most accessible spot nearest to your home, preferably close to a garage. The shipping confirmation email will detail the specific delivery procedures to anticipate.


For Scheduled Delivery

Companies that arrange delivery slots necessitate your presence for the delivery and your signature for confirmation. Deliveries are made using a semi-truck with lift gate service, placing the shipment by the curb. Should you grant permission for the delivery to be left unsupervised, BBQ Kitchen Pros cannot assume responsibility for any ensuing damages. The process might seem daunting, but for a comprehensive understanding, we recommend you peruse our thorough freight delivery guide to prevent unforeseen challenges.


For Non-Scheduled Deliveries

Delivery services that don't operate on appointments don't mandate your presence or a scheduled delivery slot. There's also no signature required upon receipt. Without the hassle of scheduling or waiting around, let the delivery come to you. If you're home during the drop-off, the driver can be asked to place your items in the garage. If you're away, they'll position it close to the garage or main entry.

Dispatch Timeframe

Items are typically dispatched from our warehouse within 1-3 business days. Affordable $10.95 Flat-Rate Shipping Orders below $99+ benefit from a consistent shipping rate. As your purchase value goes up, your shipping charge remains unchanged!


Change of Address

Once your order is in transit, we cannot change the delivery address. If you need to change the delivery address, please contact us within 24 hours of placing your order at support@bbqkitchenpros.com.


Cancellations

You may cancel your order at any time before it has been dispatched. If your order has already been dispatched, please refer to our Return Policy.


Parcels Damaged in Transit

If you find that your parcel has been damaged in transit, please reject the parcel if possible and contact our customer service. If the parcel has been delivered without your presence, please contact customer service for further assistance.

If you have any questions or concerns regarding our Shipping Policy, please contact us at support@bbqkitchenpros.com.

Easy Returns

Easy Returns

  • 30-Day Returns Hassle-free returns within 30 days of purchase.
  • Easy Process – Contact us for quick approval and a prepaid return label.
  • No Restocking Fees – Enjoy full refunds without additional deductions.
  • Free Damage Protection – We’ll replace or refund damaged or incorrect items quickly, covering all shipping and additional costs for your convenience.
  • Custom Items Cannot Be Returned: All custom product sales are final. This includes Ready-To-Finish Outdoor Kitchens, color additions to grills and appliances, and special order items.
  • Prepaid Shipping Labels – Convenient return shipping within the continental US.
  • Return Shipping: We take care of all return logistics, and the shipping cost is deducted directly from your refund—no separate payments required.

 BBQ Kitchen Pros Return Policy

At BBQ Kitchen Pros, we want our customers to be completely satisfied with their purchases. If for any reason you are not satisfied with your order, we offer a return and refund policy.


30 Day Returns

We accept returns within 30 days of the date of purchase. If you wish to return an item, please contact our customer service department to receive an authorization number before shipping the item back to us. Please note that items returned without an authorization number will not be accepted. Items must be returned in new condition. 


Return Shipping

We stand behind our products and want you to be satisfied with them. In the case that you decide to return your purchase, we will gladly refund you for the product in its entirety minus the cost of shipping and return shipping incurred by BBQ Kitchen Pros.

To qualify for return shipping, items must be returned in the original packaging, and pallet, (if included) and within the continental US. Once your return is approved and processed, we will provide a prepaid return shipping label. Simply print the label and adhere to the package. Please ensure the returned item is packed securely to avoid damage during transit.

Remember, returns only apply to items returned in the original packaging. If an item is returned in non-original or damaged packaging, the customer may be responsible for any return shipping costs. In addition, freight shipping is scheduled for pick-up at a specific date and time, which is agreed upon by the customer. and customers must be there at the scheduled time. Missing scheduled freight time will result in a dry run fee which is issued by the shipping company. 


Damaged Items

If your order arrives damaged, defective, or incorrect, please make a note of it immediately when signing for delivery and send photos to support@bbqkitchenpros.com on the day of delivery. 

Original Packaging Please keep all the original packaging for any items that need to be returned. Items that are not returned in their original packaging may not be accepted for return.

Non-Refundable Items that become damaged after use are non-refundable unless specified under warranty.

We hope that our return and refund policy makes it easy for you to shop with confidence at BBQ Kitchen Pros. If you have any questions or concerns about our policy, please don't hesitate to contact our customer service department.


A. 30 Day Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. Items must be returned in new condition. You’ll also need a receipt or proof of purchase.


B. Easy Return Process

To start a return, you can contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530. Once your return is accepted, we’ll send you a return shipping label as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Items that are not eligible for return include the following:

Custom-made, special-order, and made-to-order products. Items are marked non-returnable in the item description. 


C. Damaged & Wrong Products & Issues

Please inspect your order upon reception and contact us immediately within 24 hours if the item is defective or damaged or if you received the wrong item so that we can evaluate the issue and make it right. To return your product, you should contact our mail. Depending on where you live, the time it may take for your exchanged product to reach you may vary.


D. Exchanges

We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530.


E. No Re-stocking Fees

For our products, there is no Restocking Fee.


F. Refunds

We will notify you once we’ve received and inspected your return and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded back to your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund too.