Summerset Sizzler 25-Inch 3-Burner Built-In Gas Grill
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$1,449.00
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Ships in 1-3 Business Days
Call For Lowest Price! 888-678-3530
No Sales Tax (Excl. NY)
Owner Operated Customer Service - Open 7 Days A Week
30-Day Easy Returns - No Restocking Fees
- Description
- Specs & Dimensions
- Product Videos
- Shipping & Delivery Info
- Easy Returns
Description
Summerset Sizzler 25" Built-In Grill
Key Features
New Sizzler Design with a sharp hood design, and a sleek control panel giving you a professional modern look with precision gas control.
- 443 stainless steel construction for durability against heat, rust, and weather.
- Double-lined grill hood for maximum heat retention and consistent cooking temperatures.
- 3 Stainless steel tube burners with 36,000 BTUs from u-shaped fuel ports for exceptional heat distribution and durability.
- 550 square inch grilling area can handle up to 20 burgers at once.
- 8mm round stainless steel cooking grates for maximum surface contact while cooking, giving you the perfect searing marks and even grilling.
- 443 stainless steel flame tamers provide superior burner protection and even heat distribution, vaporizing drippings into flavor.
- Reliable flame thrower ignition that doesn't require batteries or electricity for a safe, reliable start every time.
- Manual flash tube ignition as a backup for a safe and reliable grill starting alternative.
- 3-inch built-in temperature gauge on grill hood for monitoring grill temperature.
Summerset Sizzler 25 - New 2025 Design
Introducing the Summerset Sizzler 25-Inch Built-In Gas Grill—the perfect addition to your outdoor kitchen, designed to elevate your grilling experience. Crafted with precision and durability in mind, this grill boasts a robust 443 stainless steel construction.
The Sizzler Grill's stainless steel construction gives you resilience against the relentless heat of grilling, rust from forming, and any weather conditions you may face. No matter what Mother Nature decides to throw your way, the Sizzler Series grill has you covered. You can trust that this grill is built to last, providing you with years of exceptional cooking performance.
The Summerset Sizzler 25-inch Built-In Gas Grill comes equipped with a double-lined grill hood. This design not only adds to its durability against discoloration from high-heat grilling but also maximizes heat retention while you're grilling. No matter what the weather is outside, you can count on consistent cooking temperatures throughout your grilling process. Whether you're searing steaks or slow-cooking ribs, this grill ensures your dishes are cooked to perfection.
High-Performance Burners With 36,000 BTUs
Underneath that grill hood, you'll find three (3)stainless steel tube burners with a combined output of 36,000 BTUs (12,000 per burner). What sets these burners apart is their u-shaped fuel ports, which provide exceptional heat distribution across your entire grilling surface, leaving no cold spots or uneven cooking.
The stainless steel construction of the burners is the icing on the cake when it comes to extreme toughness and high heat durability. These burners are able to function at a wide range, allowing you to cook low and slow for the perfect BBQ pork or sear your flank steak to perfection on high heat.
Speaking of grilling surface, the Sizzler 25-inch gas grill gives you a generous 550 square inches of grilling area, perfect for family gatherings and fitting your grill into smaller outdoor kitchens or grill islands. This 25-inch compact-size grill still packs a punch in the grilling area allowing you to cook up to 20 burgers simultaneously or multiple dishes, making it ideal for small gatherings with family and friends.
Above your compact main grilling area is a stainless steel warming rack that stretches across your entire grilling surface, allowing you to grill like a pro with its 123 square inches of surface area. Melt your cheese on your burgers or toast your buns to perfection with the Summerset warming rack.
8mm Cooking Grates For The Perfect Sear
Underneath your grilling surface features 8mm cooking grates, and this grill is designed for maximum surface contact while cooking. These round grill grates offer a non-stick surface that gives you even cooking with a heavy-duty construction and thick 8mm grill grate rods. Whether you need to sear a pork chop or grill delicate fish, these grill grates are up to the challenges and accomplish your grilling masterpieces to perfection.
Below your cooking grates are newly designed 443 stainless steel flame tamers giving you ultimate protection from grease and food falling through. In addition these burner are crafted perfectly to heat up and give you even cooking across your entire cooking surface. The best is their ability to turn your BBQ drippings into vaporized flavor giving you the ultimate BBQ flavor,
Safe & Reliable Flame Thrower Ignition
When it comes to ignition, the Summerset Sizzler grill offers two reliable options. The flame thrower ignition doesn't require batteries or electricity, providing a safe and reliable start every time you fire up the grill. This primary ignition system uses a direct, intense burst of flame to ignite the burners quickly and reliably, ensuring that your grill starts up with ease every time.
Additionally, there's a manual flash tube ignition as a backup, ensuring you have an alternative for a safe and reliable grill start. Simply turn on your gas and drop a match in the flash tube located in front of your grill surface for a safe and reliable start just in case your flame thrower ignition malfunctions.
Monitoring your grill's temperature is effortless thanks to the 3-inch built-in temperature gauge on the grill hood. You can keep a close eye on the heat, ensuring that your dishes are cooked precisely to your liking. Elevate your outdoor cooking game with the Summerset Sizzler 25-Inch 3-Burner Gas Grill. Order now and experience the joy of perfectly grilled meals in your own backyard.
Manufacturer Information
Click here for the Owner's Manual
Lifetime Warranty
Summerset gas grills offer a lifetime warranty against manufacturing and workmanship defects for construction, cooking grates, burners, burner covers, valves, heat zone separators, ceramic briquette systems, and temperature gauges. Electrical components and all other parts are covered for three (3) years. Labor is not included. To validate the warranty, submit the registration form online within 30 days of purchase.
Order your grill today and enjoy free shipping!
Specs & Dimensions
Summerset Sizzler 25-Inch Built-In Grill |
|
|---|---|
| Models |
|
| Series | Sizzler |
| Material | 443 Stainless Steel |
| Fuel Type | Natural Gas or Propane |
| Weight | 93 lbs |
| Configuration | Built In |
| Collection | Sizzler |
| Primary Color | Stainless Steel |
| Dimensions |
|
| Cut Out Dimensions |
|
| Main Burner Material | 304 Stainless Steel |
| Number of Burners | 3 Burners |
| Burner Type | Stainless Steel Tube Burners |
| Total Grilling BTUs | 36,000 BTUs |
| BTUs Per Burner | 12,000 BTUs |
| Cooking Grate Type | 8mm Round Cooking Grates |
| Total Grilling Area | 550 Sq. Inches |
| Main Grilling Area | 426 Sq. Inches |
| Secondary Grilling Area | 123 Sq. Inches |
| Grilling Grid Dimensions | 23 7/20" X 18 1/4" |
| Burger Count | 20 |
| Rotisserie Kit | Optional |
| Rotisserie Burner | None |
| Ignition Type | Flame Thrower Ignition System |
| Flash Tubes | Included |
| 443 Stainless Steel Flame Tamers | Included |
| Heat Zone Separators | No |
| Spring Assisted Hood | No |
| Thermometer | 3-Inch Analog Temperature Gauge |
| Grilling Lights | None |
| Made In US | No |
Product Videos
Summerset Grills Introduction
How To Light Your Summerset Grill
Shipping & Delivery Info
Shipping Quick Facts
- Free Shipping: Available for orders over $99 within the Continental US.
- Flat-Rate Shipping: $10.95 for orders under $99.
- Free Curbside Liftgate Delivery: Included with all freight and LTL deliveries.
- White Glove & Installation Service Available: Call 888-678-3530 to arrange your installation and delivery.
- Scheduled Delivery Appointments: All freight and LTL deliveries include a scheduled appointment at your convenience to ensure you're home.
- Cancellations: Allowed before dispatch; refer to our Return Policy if the order has already shipped.
Shipping & Delivery Details
This Shipping Policy applies to orders shipped within the United States (excluding Hawaii & Alaska). By placing an order with us, you accept the policies contained herein.
Enjoy free shipping for orders over $99. Orders under $99 pay a flat shipping fee of $10.95. Benefit from complimentary shipping for your entire purchase delivered straight to your home, even for the larger items! *Applies only within the Continental US.
Estimated Delivery Time
Post shipment, anticipate receiving your items within a timeframe of 3-5 business days. We utilize UPS and FedEx for smaller items. It's crucial to note that more substantial items and certain orders are dispatched via freight. Freight shipping is somewhat more intricate compared to regular parcel deliveries, hence understanding the process in advance ensures a smooth delivery experience.
Freight Shipment Specifics
The majority of freight items are shipped on pallets. Some delivery companies will reach out to fix a delivery slot, whereas others aim to drop off your order at the most accessible spot nearest to your home, preferably close to a garage. The shipping confirmation email will detail the specific delivery procedures to anticipate.
For Scheduled Delivery
Companies that arrange delivery slots necessitate your presence for the delivery and your signature for confirmation. Deliveries are made using a semi-truck with lift gate service, placing the shipment by the curb. Should you grant permission for the delivery to be left unsupervised, BBQ Kitchen Pros cannot assume responsibility for any ensuing damages. The process might seem daunting, but for a comprehensive understanding, we recommend you peruse our thorough freight delivery guide to prevent unforeseen challenges.
For Non-Scheduled Deliveries
Delivery services that don't operate on appointments don't mandate your presence or a scheduled delivery slot. There's also no signature required upon receipt. Without the hassle of scheduling or waiting around, let the delivery come to you. If you're home during the drop-off, the driver can be asked to place your items in the garage. If you're away, they'll position it close to the garage or main entry.
Dispatch Timeframe
Items are typically dispatched from our warehouse within 1-3 business days. Affordable $10.95 Flat-Rate Shipping Orders below $99+ benefit from a consistent shipping rate. As your purchase value goes up, your shipping charge remains unchanged!
Change of Address
Once your order is in transit, we cannot change the delivery address. If you need to change the delivery address, please contact us within 24 hours of placing your order at support@bbqkitchenpros.com.
Cancellations
You may cancel your order at any time before it has been dispatched. If your order has already been dispatched, please refer to our Return Policy.
Parcels Damaged in Transit
If you find that your parcel has been damaged in transit, please reject the parcel if possible and contact our customer service. If the parcel has been delivered without your presence, please contact customer service for further assistance.
If you have any questions or concerns regarding our Shipping Policy, please contact us at support@bbqkitchenpros.com.
Easy Returns
Easy Returns
- 30-Day Returns – Hassle-free returns within 30 days of purchase.
- Easy Process – Contact us for quick approval and a prepaid return label.
- No Restocking Fees – Enjoy full refunds without additional deductions.
- Free Damage Protection – We’ll replace or refund damaged or incorrect items quickly, covering all shipping and additional costs for your convenience.
- Prepaid Shipping Labels – Convenient return shipping within the continental US.
- Return Shipping: We take care of all return logistics, and the shipping cost is deducted directly from your refund—no separate payments required.
BBQ Kitchen Pros Return Policy
At BBQ Kitchen Pros, we want our customers to be completely satisfied with their purchases. If for any reason you are not satisfied with your order, we offer a return and refund policy.
30 Day Returns
We accept returns within 30 days of the date of purchase. If you wish to return an item, please contact our customer service department to receive an authorization number before shipping the item back to us. Please note that items returned without an authorization number will not be accepted. Items must be returned in new condition.
Return Shipping
We stand behind our products and want you to be satisfied with them. In the case that you decide to return your purchase, we will gladly refund you for the product in its entirety minus the cost of shipping and return shipping incurred by BBQ Kitchen Pros.
To qualify for return shipping, items must be returned in the original packaging, and pallet, (if included) and within the continental US. Once your return is approved and processed, we will provide a prepaid return shipping label. Simply print the label and adhere to the package. Please ensure the returned item is packed securely to avoid damage during transit.
Remember, returns only apply to items returned in the original packaging. If an item is returned in non-original or damaged packaging, the customer may be responsible for any return shipping costs. In addition, freight shipping is scheduled for pick-up at a specific date and time, which is agreed upon by the customer. and customers must be there at the scheduled time. Missing scheduled freight time will result in a dry run fee which is issued by the shipping company.
Damaged Items
If your order arrives damaged, defective, or incorrect, please make a note of it immediately when signing for delivery and send photos to support@bbqkitchenpros.com on the day of delivery.
Original Packaging Please keep all the original packaging for any items that need to be returned. Items that are not returned in their original packaging may not be accepted for return.
Non-Refundable Items that become damaged after use are non-refundable unless specified under warranty.
We hope that our return and refund policy makes it easy for you to shop with confidence at BBQ Kitchen Pros. If you have any questions or concerns about our policy, please don't hesitate to contact our customer service department.
A. 30 Day Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. Items must be returned in new condition. You’ll also need a receipt or proof of purchase.
B. Easy Return Process
To start a return, you can contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530. Once your return is accepted, we’ll send you a return shipping label as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Items that are not eligible for return include the following:
Custom-made, special-order, and made-to-order products. Items are marked non-returnable in the item description.
C. Damaged & Wrong Products & Issues
Please inspect your order upon reception and contact us immediately within 24 hours if the item is defective or damaged or if you received the wrong item so that we can evaluate the issue and make it right. To return your product, you should contact our mail. Depending on where you live, the time it may take for your exchanged product to reach you may vary.
D. Exchanges
We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530.
E. No Re-stocking Fees
For our products, there is no Restocking Fee.
F. Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded back to your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund too.
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Authorized Dealer
- Description
- Specs & Dimensions
- Product Videos
- Shipping & Delivery Info
- Easy Returns
Description
Summerset Sizzler 25" Built-In Grill
Key Features
New Sizzler Design with a sharp hood design, and a sleek control panel giving you a professional modern look with precision gas control.
- 443 stainless steel construction for durability against heat, rust, and weather.
- Double-lined grill hood for maximum heat retention and consistent cooking temperatures.
- 3 Stainless steel tube burners with 36,000 BTUs from u-shaped fuel ports for exceptional heat distribution and durability.
- 550 square inch grilling area can handle up to 20 burgers at once.
- 8mm round stainless steel cooking grates for maximum surface contact while cooking, giving you the perfect searing marks and even grilling.
- 443 stainless steel flame tamers provide superior burner protection and even heat distribution, vaporizing drippings into flavor.
- Reliable flame thrower ignition that doesn't require batteries or electricity for a safe, reliable start every time.
- Manual flash tube ignition as a backup for a safe and reliable grill starting alternative.
- 3-inch built-in temperature gauge on grill hood for monitoring grill temperature.
Summerset Sizzler 25 - New 2025 Design
Introducing the Summerset Sizzler 25-Inch Built-In Gas Grill—the perfect addition to your outdoor kitchen, designed to elevate your grilling experience. Crafted with precision and durability in mind, this grill boasts a robust 443 stainless steel construction.
The Sizzler Grill's stainless steel construction gives you resilience against the relentless heat of grilling, rust from forming, and any weather conditions you may face. No matter what Mother Nature decides to throw your way, the Sizzler Series grill has you covered. You can trust that this grill is built to last, providing you with years of exceptional cooking performance.
The Summerset Sizzler 25-inch Built-In Gas Grill comes equipped with a double-lined grill hood. This design not only adds to its durability against discoloration from high-heat grilling but also maximizes heat retention while you're grilling. No matter what the weather is outside, you can count on consistent cooking temperatures throughout your grilling process. Whether you're searing steaks or slow-cooking ribs, this grill ensures your dishes are cooked to perfection.
High-Performance Burners With 36,000 BTUs
Underneath that grill hood, you'll find three (3)stainless steel tube burners with a combined output of 36,000 BTUs (12,000 per burner). What sets these burners apart is their u-shaped fuel ports, which provide exceptional heat distribution across your entire grilling surface, leaving no cold spots or uneven cooking.
The stainless steel construction of the burners is the icing on the cake when it comes to extreme toughness and high heat durability. These burners are able to function at a wide range, allowing you to cook low and slow for the perfect BBQ pork or sear your flank steak to perfection on high heat.
Speaking of grilling surface, the Sizzler 25-inch gas grill gives you a generous 550 square inches of grilling area, perfect for family gatherings and fitting your grill into smaller outdoor kitchens or grill islands. This 25-inch compact-size grill still packs a punch in the grilling area allowing you to cook up to 20 burgers simultaneously or multiple dishes, making it ideal for small gatherings with family and friends.
Above your compact main grilling area is a stainless steel warming rack that stretches across your entire grilling surface, allowing you to grill like a pro with its 123 square inches of surface area. Melt your cheese on your burgers or toast your buns to perfection with the Summerset warming rack.
8mm Cooking Grates For The Perfect Sear
Underneath your grilling surface features 8mm cooking grates, and this grill is designed for maximum surface contact while cooking. These round grill grates offer a non-stick surface that gives you even cooking with a heavy-duty construction and thick 8mm grill grate rods. Whether you need to sear a pork chop or grill delicate fish, these grill grates are up to the challenges and accomplish your grilling masterpieces to perfection.
Below your cooking grates are newly designed 443 stainless steel flame tamers giving you ultimate protection from grease and food falling through. In addition these burner are crafted perfectly to heat up and give you even cooking across your entire cooking surface. The best is their ability to turn your BBQ drippings into vaporized flavor giving you the ultimate BBQ flavor,
Safe & Reliable Flame Thrower Ignition
When it comes to ignition, the Summerset Sizzler grill offers two reliable options. The flame thrower ignition doesn't require batteries or electricity, providing a safe and reliable start every time you fire up the grill. This primary ignition system uses a direct, intense burst of flame to ignite the burners quickly and reliably, ensuring that your grill starts up with ease every time.
Additionally, there's a manual flash tube ignition as a backup, ensuring you have an alternative for a safe and reliable grill start. Simply turn on your gas and drop a match in the flash tube located in front of your grill surface for a safe and reliable start just in case your flame thrower ignition malfunctions.
Monitoring your grill's temperature is effortless thanks to the 3-inch built-in temperature gauge on the grill hood. You can keep a close eye on the heat, ensuring that your dishes are cooked precisely to your liking. Elevate your outdoor cooking game with the Summerset Sizzler 25-Inch 3-Burner Gas Grill. Order now and experience the joy of perfectly grilled meals in your own backyard.
Manufacturer Information
Click here for the Owner's Manual
Lifetime Warranty
Summerset gas grills offer a lifetime warranty against manufacturing and workmanship defects for construction, cooking grates, burners, burner covers, valves, heat zone separators, ceramic briquette systems, and temperature gauges. Electrical components and all other parts are covered for three (3) years. Labor is not included. To validate the warranty, submit the registration form online within 30 days of purchase.
Order your grill today and enjoy free shipping!
Specs & Dimensions
Summerset Sizzler 25-Inch Built-In Grill |
|
|---|---|
| Models |
|
| Series | Sizzler |
| Material | 443 Stainless Steel |
| Fuel Type | Natural Gas or Propane |
| Weight | 93 lbs |
| Configuration | Built In |
| Collection | Sizzler |
| Primary Color | Stainless Steel |
| Dimensions |
|
| Cut Out Dimensions |
|
| Main Burner Material | 304 Stainless Steel |
| Number of Burners | 3 Burners |
| Burner Type | Stainless Steel Tube Burners |
| Total Grilling BTUs | 36,000 BTUs |
| BTUs Per Burner | 12,000 BTUs |
| Cooking Grate Type | 8mm Round Cooking Grates |
| Total Grilling Area | 550 Sq. Inches |
| Main Grilling Area | 426 Sq. Inches |
| Secondary Grilling Area | 123 Sq. Inches |
| Grilling Grid Dimensions | 23 7/20" X 18 1/4" |
| Burger Count | 20 |
| Rotisserie Kit | Optional |
| Rotisserie Burner | None |
| Ignition Type | Flame Thrower Ignition System |
| Flash Tubes | Included |
| 443 Stainless Steel Flame Tamers | Included |
| Heat Zone Separators | No |
| Spring Assisted Hood | No |
| Thermometer | 3-Inch Analog Temperature Gauge |
| Grilling Lights | None |
| Made In US | No |
Product Videos
Summerset Grills Introduction
How To Light Your Summerset Grill
Shipping & Delivery Info
Shipping Quick Facts
- Free Shipping: Available for orders over $99 within the Continental US.
- Flat-Rate Shipping: $10.95 for orders under $99.
- Free Curbside Liftgate Delivery: Included with all freight and LTL deliveries.
- White Glove & Installation Service Available: Call 888-678-3530 to arrange your installation and delivery.
- Scheduled Delivery Appointments: All freight and LTL deliveries include a scheduled appointment at your convenience to ensure you're home.
- Cancellations: Allowed before dispatch; refer to our Return Policy if the order has already shipped.
Shipping & Delivery Details
This Shipping Policy applies to orders shipped within the United States (excluding Hawaii & Alaska). By placing an order with us, you accept the policies contained herein.
Enjoy free shipping for orders over $99. Orders under $99 pay a flat shipping fee of $10.95. Benefit from complimentary shipping for your entire purchase delivered straight to your home, even for the larger items! *Applies only within the Continental US.
Estimated Delivery Time
Post shipment, anticipate receiving your items within a timeframe of 3-5 business days. We utilize UPS and FedEx for smaller items. It's crucial to note that more substantial items and certain orders are dispatched via freight. Freight shipping is somewhat more intricate compared to regular parcel deliveries, hence understanding the process in advance ensures a smooth delivery experience.
Freight Shipment Specifics
The majority of freight items are shipped on pallets. Some delivery companies will reach out to fix a delivery slot, whereas others aim to drop off your order at the most accessible spot nearest to your home, preferably close to a garage. The shipping confirmation email will detail the specific delivery procedures to anticipate.
For Scheduled Delivery
Companies that arrange delivery slots necessitate your presence for the delivery and your signature for confirmation. Deliveries are made using a semi-truck with lift gate service, placing the shipment by the curb. Should you grant permission for the delivery to be left unsupervised, BBQ Kitchen Pros cannot assume responsibility for any ensuing damages. The process might seem daunting, but for a comprehensive understanding, we recommend you peruse our thorough freight delivery guide to prevent unforeseen challenges.
For Non-Scheduled Deliveries
Delivery services that don't operate on appointments don't mandate your presence or a scheduled delivery slot. There's also no signature required upon receipt. Without the hassle of scheduling or waiting around, let the delivery come to you. If you're home during the drop-off, the driver can be asked to place your items in the garage. If you're away, they'll position it close to the garage or main entry.
Dispatch Timeframe
Items are typically dispatched from our warehouse within 1-3 business days. Affordable $10.95 Flat-Rate Shipping Orders below $99+ benefit from a consistent shipping rate. As your purchase value goes up, your shipping charge remains unchanged!
Change of Address
Once your order is in transit, we cannot change the delivery address. If you need to change the delivery address, please contact us within 24 hours of placing your order at support@bbqkitchenpros.com.
Cancellations
You may cancel your order at any time before it has been dispatched. If your order has already been dispatched, please refer to our Return Policy.
Parcels Damaged in Transit
If you find that your parcel has been damaged in transit, please reject the parcel if possible and contact our customer service. If the parcel has been delivered without your presence, please contact customer service for further assistance.
If you have any questions or concerns regarding our Shipping Policy, please contact us at support@bbqkitchenpros.com.
Easy Returns
Easy Returns
- 30-Day Returns – Hassle-free returns within 30 days of purchase.
- Easy Process – Contact us for quick approval and a prepaid return label.
- No Restocking Fees – Enjoy full refunds without additional deductions.
- Free Damage Protection – We’ll replace or refund damaged or incorrect items quickly, covering all shipping and additional costs for your convenience.
- Prepaid Shipping Labels – Convenient return shipping within the continental US.
- Return Shipping: We take care of all return logistics, and the shipping cost is deducted directly from your refund—no separate payments required.
BBQ Kitchen Pros Return Policy
At BBQ Kitchen Pros, we want our customers to be completely satisfied with their purchases. If for any reason you are not satisfied with your order, we offer a return and refund policy.
30 Day Returns
We accept returns within 30 days of the date of purchase. If you wish to return an item, please contact our customer service department to receive an authorization number before shipping the item back to us. Please note that items returned without an authorization number will not be accepted. Items must be returned in new condition.
Return Shipping
We stand behind our products and want you to be satisfied with them. In the case that you decide to return your purchase, we will gladly refund you for the product in its entirety minus the cost of shipping and return shipping incurred by BBQ Kitchen Pros.
To qualify for return shipping, items must be returned in the original packaging, and pallet, (if included) and within the continental US. Once your return is approved and processed, we will provide a prepaid return shipping label. Simply print the label and adhere to the package. Please ensure the returned item is packed securely to avoid damage during transit.
Remember, returns only apply to items returned in the original packaging. If an item is returned in non-original or damaged packaging, the customer may be responsible for any return shipping costs. In addition, freight shipping is scheduled for pick-up at a specific date and time, which is agreed upon by the customer. and customers must be there at the scheduled time. Missing scheduled freight time will result in a dry run fee which is issued by the shipping company.
Damaged Items
If your order arrives damaged, defective, or incorrect, please make a note of it immediately when signing for delivery and send photos to support@bbqkitchenpros.com on the day of delivery.
Original Packaging Please keep all the original packaging for any items that need to be returned. Items that are not returned in their original packaging may not be accepted for return.
Non-Refundable Items that become damaged after use are non-refundable unless specified under warranty.
We hope that our return and refund policy makes it easy for you to shop with confidence at BBQ Kitchen Pros. If you have any questions or concerns about our policy, please don't hesitate to contact our customer service department.
A. 30 Day Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. Items must be returned in new condition. You’ll also need a receipt or proof of purchase.
B. Easy Return Process
To start a return, you can contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530. Once your return is accepted, we’ll send you a return shipping label as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Items that are not eligible for return include the following:
Custom-made, special-order, and made-to-order products. Items are marked non-returnable in the item description.
C. Damaged & Wrong Products & Issues
Please inspect your order upon reception and contact us immediately within 24 hours if the item is defective or damaged or if you received the wrong item so that we can evaluate the issue and make it right. To return your product, you should contact our mail. Depending on where you live, the time it may take for your exchanged product to reach you may vary.
D. Exchanges
We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530.
E. No Re-stocking Fees
For our products, there is no Restocking Fee.
F. Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded back to your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund too.
