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Expertise You Can Trust: Family-Operated with 20 Years of Experience
Expertise You Can Trust: Family-Operated with 20 Years of Experience
Summerset Quest Series 36-Inch Built-In Gas Grill

Summerset Quest Series 36-Inch 3 Burner Built-In Gas Grill - QST36

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$3,599.00
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Summerset Quest 36-Inch Built-In Gas Grill 

Key Features

  • Reimagined sharp lined grill modern design with more versatile features than any Summerset Grill for an all-in-one grilling package.
  • New exterior LED strip light with white & red bezel lighting indicates if burners are off/on.
  • New multi-position warming racks (2) allowing you to keep food warm and manage different cooking temperatures simultaneously. 
  • New electronic flame thrower ignition taking a safe and reliable grill starts at the next level.
  • New waterfall LED strip over knobs provides a sleek look at night, unlike any grilling light before. 
  • New removable dishwasher safe drip tray for even easier grease cleaning than ever before. 
  • New rear burner flame-out system that stops gas supply if flame is not detected for safety. 
  • New 10,500 BTU angled infrared rotisserie burner gives room for multi-position warming racks and rotisserie versatility.
  • New 8mm square cooking grates for maximum surface contact for faster and more even cooking, and reduces food falling through. 
  • Includes grill cover, smoker box, rib rack, drop-in griddle plate, and rotisserie kit with 40 lbs. motor capacity.
  • 304 stainless steel construction for superior outdoor durability against weather, rust, and high heat grilling.
  • New 304 stainless steel full-width hood handle for a modern sleek look with full control of the opening and closing of your hood.
  • 18-gauged double-lined spring assisted grill hood to prevent high heat discoloration and easy opening and closing. 
  • Three (3) 18,000 BTU U-tube burners for high heat grilling, fast preheating, and even provide heat distribution across your entire grilling surface.
  • Easy-clean ceramic briquette trays provide burner protection, even heat distribution, and enhanced flavor from vaporized drippings. 
  • Interior halogen grill lights for easy and safe night grilling. 
  • Heat zone separators give you isolated temperature zones for grilling multiple BBQ favorites at once at different temperatures.
  • Gold Standard Lifetime Warranty and Made in the USA.

Summerset Quest 36-Inch Built-In Gas Grill: High Performance, Versatility, and Durability Redefined

Looking for a grill that has it all in high performance and versatility with the most innovative grilling features available in the grilling world? The Summerset Quest 36-Inch Built-In Gas Grill is designed specifically for you with top-of-the-line high performance, limitless versatility, and superior outdoor and high heat durability. The reimagined grill features a sharp, modern design and incorporates a range of innovative features, making it the ultimate all-in-one grilling package. Featuring a raised angular grill hood with a 16-inch grill hood height for ample grill space not only for your larger BBQ favorites, but making rotisserie cooking easier with extra room.

Summerset Quest Series Modern Sharp Design

The Summerset Quest Series comes with a newly redesigned look that gives your outdoor cooking area a sharped line a modern clean look that is sure to impress your guests all the while cooking at the highest level. Constructed from 304 stainless steel, the Summerset Quest is designed to withstand the harshest outdoor conditions, offering superior resistance to weather, rust, and high heat. The full-width hood handle on the front made of 304 stainless steel adds a modern, sleek look and provides full control over the opening and closing of the hood. Featuring 18-gauged double-lined spring-assisted grill hood prevents high heat discoloration and makes it easy to open and close.

Summerset Quest 36 Grill With Superior Burner Performance

In 2024 the Quest Series made some changes that enhance outdoor cooking high-performance. At the heart of your grill is three (3) 18,000 BTU U-tube burners that provide intense heat and a wide grilling temperature range for fast preheating and even heat distribution across the entire grilling surface. No more uneven cooking, limited grilling because of poor temperature range capability, or worrying about keeping a consistent cooking temperature with the Quest Series high-performance burners. 

Above your incredible burners is the pinnacle of grilling surfaces, the 8mm square stainless steel cooking grates. These oversized flat-top grill grate rods offer maximum surface contact for your food, ensuring faster, more even cooking. In addition, nothing is worse than having your food fall through your cooking grates. These innovative grill grates are designed to eliminate food falling through with their close grill rod design.  Right below your newly designed cooking grates are the traditional, but effective, easy-clean ceramic briquette trays. These multi-functional briquettes provide enhanced heat distribution across your entire grill with their amazing ceramic heat retention and enhance your BBQ flavors as they vaporize drippings, creating a delicious smoky taste.

Summerset Quest Series Brings Ultimate Versatility

When it comes to versatility, the Quest Series of 2024 brings versatility to the next level, giving you professional grilling and access to your entire cookbook.  Equipped with multi-position warming racks, allowing you to keep food warm and manage different cooking temperatures simultaneously. Set one warming racks at one height closer to your grilling surface for more direct grilling heat or set your warming rack further up top to keep your food warm without overcooking your food. 

The new 10,500 BTU angled infrared rotisserie burner adds another layer of versatility, accommodating both the warming racks and providing the capability for slow-roasting meats with the included rotisserie kit. Your rotisserie kit features 40 lbs. capacity motor that plugs in to your nearest electrical outlet for handling heavier and larger BBQ foods.  Also below your grilling surface are stainless steel heat zone separators. These simple yet effective zone separators isolate your grilling surface into separate heat zones, allowing you to cook different foods at different grilling different temperatures simultaneously.

Included with the Summerset Quest are essential accessories such as a stainless steel drop-in smoker box, a stainless steel rib rack, and a drop-in stainless steel griddle plate, giving you everything you need for a complete grilling experience.

Summerset Quest Series Enhanced Safety

Safety is paramount and Summerset Grills make sure you stay safe while you grill up a feast. Featuring its new exterior LED strip light with white and red bezel lighting, which clearly indicates whether the burners are off or on. This not only enhances the grill's sleek, contemporary look but also provides a practical safety feature. In addition, the new rear burner flame-out system that stops the gas supply if the flame is not detected. The electronic flame thrower ignition system ensures a safe and reliable start every time, elevating the grilling experience. Cleaning up is a breeze with the new removable, dishwasher-safe drip tray, which makes grease management easier than ever. Additionally, the waterfall LED strip over the knobs offers a unique, stylish appearance at night, making your grill a stunning focal point in any outdoor kitchen.

Made in the USA

Summerset Grills Quest Series Grills is backed by a Gold Standard Lifetime Warranty, reflecting the manufacturer's confidence in its quality and durability. Proudly made in the USA, this grill represents the pinnacle of outdoor cooking equipment, offering unparalleled performance, versatility, and longevity. Invest in Summerset Quest 36-Inch Built-In Gas Grill and elevate your outdoor cooking experience with a grill that truly delivers on all fronts.

Manufacturer Information

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Click here for Warranty

Lifetime Warranty

Summerset gas grills offer a lifetime warranty against manufacturing and workmanship defects for construction, cooking grates, burners, burner covers, valves, heat zone separators, ceramic briquette systems, and temperature gauges. Electrical components and all other parts are covered for three (3) years. Labor is not included. To validate the warranty, submit the registration form online within 30 days of purchase.

 

Summerset Quest Series 36-Inch 3 Burner Built-In Gas Grill
Model;

  • QST36-NG

  • QST36-LP
Material 304 Stainless Steel 
Fuel Type Natural Gas or Propane
Configuration Built In
Collection Quest Series
Primary Color Stainless Steel
Dimensions
  • Width: 36"
  • Depth: 22 1/2"
  • Height: 26"
Cut Out Dimensions
  • Cut Out Width: 34 1/4"
  • Cut Out Depth: 19 1/2"
  • Cut Out Height: 9 7/8"
Main Burner Material 304 Stainless Steel
Number of Burners 3 Burners
Burner Type U-Tube Burners
Total Grilling BTUs 54,000 BTUs
Total BTUs Per Burner 18,000 BTUs
Cooking Grate Type 8mm Square Cooking Grates
Main Grilling Area 673 Sq. Inches
Grilling Grid Dimensions 34 1/4" X 19 1/2"
Multi Position Warming Racks Included (2 Racks)
Rotisserie Kit Included
Angled Infrared Backburner BTUs 10,500 BTUs
Primary Ignition Type Electronic Flame Thrower Ignition 
Flash Tubes (Secondary Ignition) Included
Easy-Clean Ceramic Briquettes Included
Heat Zone Separators Included
Spring Assisted Hood Included
Removal Drip Tray (Dishwasher Safe) Included
Thermometer Analog
Rear Burner Flame-Out System Included
Burner State Off/On Lights Included
Interior Halogen Grilling Lights Included
Exterior Waterfall Control Panel Lights Included (Color: White)
Rib Rack Included
Smoker Box Included
Drop-In Stainless Steel Griddle Plate Included
Grill Cover Included

 

This Shipping Policy applies to orders shipped within the United States. By placing an order with us, you accept the policies contained herein.

Shipping & Delivery Details

Enjoy a shipping fee of only $10.95 for orders exceeding $99. Benefit from complimentary shipping for your entire purchase delivered straight to your home, even for the larger items! *Applies only within the Continental US.

Estimated Delivery Time

Post shipment, anticipate your items within a timeframe of 3-5 business days. We utilize UPS and FedEx for smaller items. It's crucial to note that more substantial items and certain orders are dispatched via freight. Freight shipping is somewhat more intricate compared to regular parcel deliveries, hence understanding the process in advance ensures a smooth delivery experience.

Freight Shipment Specifics

The majority of freight items are shipped on pallets. Some delivery companies will reach out to fix a delivery slot, whereas others aim to drop off your order at the most accessible spot nearest to your home, preferably close to a garage. The shipping confirmation email will detail the specific delivery procedure to anticipate.

For Scheduled Delivery

Companies that arrange delivery slots necessitate your presence for the delivery and your signature for confirmation. Deliveries are made using a semi-truck with lift gate services, placing the shipment by the curb. Should you grant permission for the delivery to be left unsupervised, BBQ Kitchen Pros cannot assume responsibility for any ensuing damages. The process might seem daunting, but for a comprehensive understanding, we recommend you peruse our thorough freight delivery guide to prevent unforeseen challenges.

For Non-Scheduled Deliveries

Delivery services that don't operate on appointments don't mandate your presence or a scheduled delivery slot. There's also no signature required upon receipt. Without the hassle of scheduling or waiting around, let the delivery come to you. If you're home during the drop-off, the driver can be asked to place your items in the garage. If you're away, they'll position it close to the garage or main entry.

Dispatch Timeframe

Items are typically dispatched from our warehouse within 1-3 business days. Affordable $10.95 Flat-Rate Shipping Orders below $99+ benefit from a consistent shipping rate. As your purchase value goes up, your shipping charge remains unchanged!

Change of Address

Once your order is in transit, we cannot change the delivery address. If you need to change the delivery address, please contact us within 24 hours of placing your order at support@bbqkitchenpros.com.

Cancellations

You may cancel your order at any time before it has been dispatched. If your order has already been dispatched, please refer to our Return Policy.

Parcels Damaged in Transit

If you find that your parcel has been damaged in transit, please reject the parcel if possible and contact our customer service. If the parcel has been delivered without your presence, please contact customer service for further assistance.

If you have any questions or concerns regarding our Shipping Policy, please contact us at support@bbqkitchenpros.com.

BBQ Kitchen Pros Return Policy

At BBQ Kitchen Pros, we want our customers to be completely satisfied with their purchases. If for any reason you are not satisfied with your order, we offer a return and refund policy.

30 Day Returns

We accept returns within 30 days of the date of purchase. If you wish to return an item, please contact our customer service department to receive an authorization number before shipping the item back to us. Please note that items returned without an authorization number will not be accepted. Items must be returned in new condition. 

Return Shipping

We stand behind our products and want you to be satisfied with them. In the case that you decide to return your purchase, we will gladly refund you for the product in its entirety minus the cost of shipping and return shipping incurred by BBQ Kitchen Pros.

To qualify for return shipping, items must be returned in the original packaging, pallet, and within the continental US. Once your return is approved and processed, we will provide a prepaid return shipping label. Simply print the label and adhere it to the package. Please ensure the returned item is packed securely to avoid damage during transit.

Remember, returns only apply to items returned in the original packaging and pallet. If an item is returned in non-original or damaged packaging, the customer may be responsible for any return shipping costs. In addition, freight shipping is scheduled for pick-up at a specific date and time, which is agreed upon by the customer. and customers must be there at the scheduled time. Missing scheduled freight time will result in a dry run fee which is issued by the shipping company. 

Damaged Items

If your order arrives damaged, defective, or incorrect, please make a note of it immediately when signing for delivery and send photos to support@bbqkitchenpros.com on the day of delivery. 

Original Packaging Please keep all the original packaging and pallets for any items that need to be returned. Items that are not returned in their original packaging may not be accepted for return.

Non-Refundable Items that become damaged after use are non-refundable unless specified under warranty.

We hope that our return and refund policy makes it easy for you to shop with confidence at BBQ Kitchen Pros. If you have any questions or concerns about our policy, please don't hesitate to contact our customer service department.

A. 30 Day Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. Items must be returned in new condition. You’ll also need a receipt or proof of purchase.

B. Easy Return Process

To start a return, you can contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530. Once your return is accepted, we’ll send you a return shipping label as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Items that are not eligible for return include the following:

Custom-made, special-order, and made-to-order products. Items are marked non-returnable in the item description. 

C. Damaged & Wrong Products & Issues

Please inspect your order upon reception and contact us immediately within 24 hours if the item is defective or damaged or if you received the wrong item so that we can evaluate the issue and make it right.
To return your product, you should contact our mail.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.

D. Exchanges

We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530.

E. No Re-stocking Fees

For our products, there is no Restocking Fee.

F. Refunds

We will notify you once we’ve received and inspected your return and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded back to your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund too.

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    Summerset Quest 36-Inch Built-In Gas Grill 

    Key Features

    • Reimagined sharp lined grill modern design with more versatile features than any Summerset Grill for an all-in-one grilling package.
    • New exterior LED strip light with white & red bezel lighting indicates if burners are off/on.
    • New multi-position warming racks (2) allowing you to keep food warm and manage different cooking temperatures simultaneously. 
    • New electronic flame thrower ignition taking a safe and reliable grill starts at the next level.
    • New waterfall LED strip over knobs provides a sleek look at night, unlike any grilling light before. 
    • New removable dishwasher safe drip tray for even easier grease cleaning than ever before. 
    • New rear burner flame-out system that stops gas supply if flame is not detected for safety. 
    • New 10,500 BTU angled infrared rotisserie burner gives room for multi-position warming racks and rotisserie versatility.
    • New 8mm square cooking grates for maximum surface contact for faster and more even cooking, and reduces food falling through. 
    • Includes grill cover, smoker box, rib rack, drop-in griddle plate, and rotisserie kit with 40 lbs. motor capacity.
    • 304 stainless steel construction for superior outdoor durability against weather, rust, and high heat grilling.
    • New 304 stainless steel full-width hood handle for a modern sleek look with full control of the opening and closing of your hood.
    • 18-gauged double-lined spring assisted grill hood to prevent high heat discoloration and easy opening and closing. 
    • Three (3) 18,000 BTU U-tube burners for high heat grilling, fast preheating, and even provide heat distribution across your entire grilling surface.
    • Easy-clean ceramic briquette trays provide burner protection, even heat distribution, and enhanced flavor from vaporized drippings. 
    • Interior halogen grill lights for easy and safe night grilling. 
    • Heat zone separators give you isolated temperature zones for grilling multiple BBQ favorites at once at different temperatures.
    • Gold Standard Lifetime Warranty and Made in the USA.

    Summerset Quest 36-Inch Built-In Gas Grill: High Performance, Versatility, and Durability Redefined

    Looking for a grill that has it all in high performance and versatility with the most innovative grilling features available in the grilling world? The Summerset Quest 36-Inch Built-In Gas Grill is designed specifically for you with top-of-the-line high performance, limitless versatility, and superior outdoor and high heat durability. The reimagined grill features a sharp, modern design and incorporates a range of innovative features, making it the ultimate all-in-one grilling package. Featuring a raised angular grill hood with a 16-inch grill hood height for ample grill space not only for your larger BBQ favorites, but making rotisserie cooking easier with extra room.

    Summerset Quest Series Modern Sharp Design

    The Summerset Quest Series comes with a newly redesigned look that gives your outdoor cooking area a sharped line a modern clean look that is sure to impress your guests all the while cooking at the highest level. Constructed from 304 stainless steel, the Summerset Quest is designed to withstand the harshest outdoor conditions, offering superior resistance to weather, rust, and high heat. The full-width hood handle on the front made of 304 stainless steel adds a modern, sleek look and provides full control over the opening and closing of the hood. Featuring 18-gauged double-lined spring-assisted grill hood prevents high heat discoloration and makes it easy to open and close.

    Summerset Quest 36 Grill With Superior Burner Performance

    In 2024 the Quest Series made some changes that enhance outdoor cooking high-performance. At the heart of your grill is three (3) 18,000 BTU U-tube burners that provide intense heat and a wide grilling temperature range for fast preheating and even heat distribution across the entire grilling surface. No more uneven cooking, limited grilling because of poor temperature range capability, or worrying about keeping a consistent cooking temperature with the Quest Series high-performance burners. 

    Above your incredible burners is the pinnacle of grilling surfaces, the 8mm square stainless steel cooking grates. These oversized flat-top grill grate rods offer maximum surface contact for your food, ensuring faster, more even cooking. In addition, nothing is worse than having your food fall through your cooking grates. These innovative grill grates are designed to eliminate food falling through with their close grill rod design.  Right below your newly designed cooking grates are the traditional, but effective, easy-clean ceramic briquette trays. These multi-functional briquettes provide enhanced heat distribution across your entire grill with their amazing ceramic heat retention and enhance your BBQ flavors as they vaporize drippings, creating a delicious smoky taste.

    Summerset Quest Series Brings Ultimate Versatility

    When it comes to versatility, the Quest Series of 2024 brings versatility to the next level, giving you professional grilling and access to your entire cookbook.  Equipped with multi-position warming racks, allowing you to keep food warm and manage different cooking temperatures simultaneously. Set one warming racks at one height closer to your grilling surface for more direct grilling heat or set your warming rack further up top to keep your food warm without overcooking your food. 

    The new 10,500 BTU angled infrared rotisserie burner adds another layer of versatility, accommodating both the warming racks and providing the capability for slow-roasting meats with the included rotisserie kit. Your rotisserie kit features 40 lbs. capacity motor that plugs in to your nearest electrical outlet for handling heavier and larger BBQ foods.  Also below your grilling surface are stainless steel heat zone separators. These simple yet effective zone separators isolate your grilling surface into separate heat zones, allowing you to cook different foods at different grilling different temperatures simultaneously.

    Included with the Summerset Quest are essential accessories such as a stainless steel drop-in smoker box, a stainless steel rib rack, and a drop-in stainless steel griddle plate, giving you everything you need for a complete grilling experience.

    Summerset Quest Series Enhanced Safety

    Safety is paramount and Summerset Grills make sure you stay safe while you grill up a feast. Featuring its new exterior LED strip light with white and red bezel lighting, which clearly indicates whether the burners are off or on. This not only enhances the grill's sleek, contemporary look but also provides a practical safety feature. In addition, the new rear burner flame-out system that stops the gas supply if the flame is not detected. The electronic flame thrower ignition system ensures a safe and reliable start every time, elevating the grilling experience. Cleaning up is a breeze with the new removable, dishwasher-safe drip tray, which makes grease management easier than ever. Additionally, the waterfall LED strip over the knobs offers a unique, stylish appearance at night, making your grill a stunning focal point in any outdoor kitchen.

    Made in the USA

    Summerset Grills Quest Series Grills is backed by a Gold Standard Lifetime Warranty, reflecting the manufacturer's confidence in its quality and durability. Proudly made in the USA, this grill represents the pinnacle of outdoor cooking equipment, offering unparalleled performance, versatility, and longevity. Invest in Summerset Quest 36-Inch Built-In Gas Grill and elevate your outdoor cooking experience with a grill that truly delivers on all fronts.

    Manufacturer Information

    Click here for Line Drawing

    Click here for Warranty

    Lifetime Warranty

    Summerset gas grills offer a lifetime warranty against manufacturing and workmanship defects for construction, cooking grates, burners, burner covers, valves, heat zone separators, ceramic briquette systems, and temperature gauges. Electrical components and all other parts are covered for three (3) years. Labor is not included. To validate the warranty, submit the registration form online within 30 days of purchase.

     

    Summerset Quest Series 36-Inch 3 Burner Built-In Gas Grill
    Model;

    • QST36-NG

    • QST36-LP
    Material 304 Stainless Steel 
    Fuel Type Natural Gas or Propane
    Configuration Built In
    Collection Quest Series
    Primary Color Stainless Steel
    Dimensions
    • Width: 36"
    • Depth: 22 1/2"
    • Height: 26"
    Cut Out Dimensions
    • Cut Out Width: 34 1/4"
    • Cut Out Depth: 19 1/2"
    • Cut Out Height: 9 7/8"
    Main Burner Material 304 Stainless Steel
    Number of Burners 3 Burners
    Burner Type U-Tube Burners
    Total Grilling BTUs 54,000 BTUs
    Total BTUs Per Burner 18,000 BTUs
    Cooking Grate Type 8mm Square Cooking Grates
    Main Grilling Area 673 Sq. Inches
    Grilling Grid Dimensions 34 1/4" X 19 1/2"
    Multi Position Warming Racks Included (2 Racks)
    Rotisserie Kit Included
    Angled Infrared Backburner BTUs 10,500 BTUs
    Primary Ignition Type Electronic Flame Thrower Ignition 
    Flash Tubes (Secondary Ignition) Included
    Easy-Clean Ceramic Briquettes Included
    Heat Zone Separators Included
    Spring Assisted Hood Included
    Removal Drip Tray (Dishwasher Safe) Included
    Thermometer Analog
    Rear Burner Flame-Out System Included
    Burner State Off/On Lights Included
    Interior Halogen Grilling Lights Included
    Exterior Waterfall Control Panel Lights Included (Color: White)
    Rib Rack Included
    Smoker Box Included
    Drop-In Stainless Steel Griddle Plate Included
    Grill Cover Included

     

    This Shipping Policy applies to orders shipped within the United States. By placing an order with us, you accept the policies contained herein.

    Shipping & Delivery Details

    Enjoy a shipping fee of only $10.95 for orders exceeding $99. Benefit from complimentary shipping for your entire purchase delivered straight to your home, even for the larger items! *Applies only within the Continental US.

    Estimated Delivery Time

    Post shipment, anticipate your items within a timeframe of 3-5 business days. We utilize UPS and FedEx for smaller items. It's crucial to note that more substantial items and certain orders are dispatched via freight. Freight shipping is somewhat more intricate compared to regular parcel deliveries, hence understanding the process in advance ensures a smooth delivery experience.

    Freight Shipment Specifics

    The majority of freight items are shipped on pallets. Some delivery companies will reach out to fix a delivery slot, whereas others aim to drop off your order at the most accessible spot nearest to your home, preferably close to a garage. The shipping confirmation email will detail the specific delivery procedure to anticipate.

    For Scheduled Delivery

    Companies that arrange delivery slots necessitate your presence for the delivery and your signature for confirmation. Deliveries are made using a semi-truck with lift gate services, placing the shipment by the curb. Should you grant permission for the delivery to be left unsupervised, BBQ Kitchen Pros cannot assume responsibility for any ensuing damages. The process might seem daunting, but for a comprehensive understanding, we recommend you peruse our thorough freight delivery guide to prevent unforeseen challenges.

    For Non-Scheduled Deliveries

    Delivery services that don't operate on appointments don't mandate your presence or a scheduled delivery slot. There's also no signature required upon receipt. Without the hassle of scheduling or waiting around, let the delivery come to you. If you're home during the drop-off, the driver can be asked to place your items in the garage. If you're away, they'll position it close to the garage or main entry.

    Dispatch Timeframe

    Items are typically dispatched from our warehouse within 1-3 business days. Affordable $10.95 Flat-Rate Shipping Orders below $99+ benefit from a consistent shipping rate. As your purchase value goes up, your shipping charge remains unchanged!

    Change of Address

    Once your order is in transit, we cannot change the delivery address. If you need to change the delivery address, please contact us within 24 hours of placing your order at support@bbqkitchenpros.com.

    Cancellations

    You may cancel your order at any time before it has been dispatched. If your order has already been dispatched, please refer to our Return Policy.

    Parcels Damaged in Transit

    If you find that your parcel has been damaged in transit, please reject the parcel if possible and contact our customer service. If the parcel has been delivered without your presence, please contact customer service for further assistance.

    If you have any questions or concerns regarding our Shipping Policy, please contact us at support@bbqkitchenpros.com.

    BBQ Kitchen Pros Return Policy

    At BBQ Kitchen Pros, we want our customers to be completely satisfied with their purchases. If for any reason you are not satisfied with your order, we offer a return and refund policy.

    30 Day Returns

    We accept returns within 30 days of the date of purchase. If you wish to return an item, please contact our customer service department to receive an authorization number before shipping the item back to us. Please note that items returned without an authorization number will not be accepted. Items must be returned in new condition. 

    Return Shipping

    We stand behind our products and want you to be satisfied with them. In the case that you decide to return your purchase, we will gladly refund you for the product in its entirety minus the cost of shipping and return shipping incurred by BBQ Kitchen Pros.

    To qualify for return shipping, items must be returned in the original packaging, pallet, and within the continental US. Once your return is approved and processed, we will provide a prepaid return shipping label. Simply print the label and adhere it to the package. Please ensure the returned item is packed securely to avoid damage during transit.

    Remember, returns only apply to items returned in the original packaging and pallet. If an item is returned in non-original or damaged packaging, the customer may be responsible for any return shipping costs. In addition, freight shipping is scheduled for pick-up at a specific date and time, which is agreed upon by the customer. and customers must be there at the scheduled time. Missing scheduled freight time will result in a dry run fee which is issued by the shipping company. 

    Damaged Items

    If your order arrives damaged, defective, or incorrect, please make a note of it immediately when signing for delivery and send photos to support@bbqkitchenpros.com on the day of delivery. 

    Original Packaging Please keep all the original packaging and pallets for any items that need to be returned. Items that are not returned in their original packaging may not be accepted for return.

    Non-Refundable Items that become damaged after use are non-refundable unless specified under warranty.

    We hope that our return and refund policy makes it easy for you to shop with confidence at BBQ Kitchen Pros. If you have any questions or concerns about our policy, please don't hesitate to contact our customer service department.

    A. 30 Day Return Policy

    We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. Items must be returned in new condition. You’ll also need a receipt or proof of purchase.

    B. Easy Return Process

    To start a return, you can contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530. Once your return is accepted, we’ll send you a return shipping label as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

    Items that are not eligible for return include the following:

    Custom-made, special-order, and made-to-order products. Items are marked non-returnable in the item description. 

    C. Damaged & Wrong Products & Issues

    Please inspect your order upon reception and contact us immediately within 24 hours if the item is defective or damaged or if you received the wrong item so that we can evaluate the issue and make it right.
    To return your product, you should contact our mail.
    Depending on where you live, the time it may take for your exchanged product to reach you may vary.

    D. Exchanges

    We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530.

    E. No Re-stocking Fees

    For our products, there is no Restocking Fee.

    F. Refunds

    We will notify you once we’ve received and inspected your return and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded back to your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund too.

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