Placeholder Summerset TRL 32 Inch 3 Burner Built-In Gas Grill With Rotisserie — BBQ Kitchen Pros
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Expertise You Can Trust: Family-Operated with 20 Years of Experience
Expertise You Can Trust: Family-Operated with 20 Years of Experience
Summerset TRL 32 Inch 3 Burner Built-In Gas Grill With Rotisserie

Summerset TRL 32 Inch 3 Burner Built-In Gas Grill With Rotisserie - TRL32

$2,665.00
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Summerset TRL 32 Inch 3 Burner Built-In Gas Grill With Rotisserie

Key Features

    • Three (3) 16 gauge stainless steel U-burners with 54,000 BTUs for ultimate high-heat grilling with maximum heat coverage across your entire grilling surface. 
    • 304 stainless steel construction for extreme durability against weather, rust, and high-heat outdoor cooking.
    • Stainless steel double-lined hood gives you consistent grilling temperatures and stop high-heat discoloration.
    • Stainless steel non-stick 8mm round cooking grates for maximum surface contact, giving you even the cooking and the perfect sear marks.
    • 835 square inch total grilling surface for up to 34 burgers at once or multiple dishes for grilling versatility. 
    • Easy clean ceramic briquettes give you even heat distribution, burner protection, and enhanced grilling flavor.
    • 15,000 BTU Infrared rotisserie backburner for grilling versatility for your outdoor cooking.
    • Heavy-duty rotisserie kit at 50 lbs. capacity motor for roasting chicken, slow-cooking meats, kabobs, BBQ ribs, veggies, and unlimited versatility for friends and family. 

Summerset TRL 32: U-Burners For Maximum Heat And Coverage

Elevate your outdoor cooking experience with Summerset TRL 32 Inch 3 Burner Built-In Gas Grill With Rotisserie. The TRL Series is the workhorse of the Summerset Grilling family, providing luxury outdoor cooking features that will bring high-performance grilling with grilling versatility right to your backyard. At the heart of this grill are three 16-gauge stainless steel U-burners, each delivering 54,000 BTUs of power (18,000 BTUs per burner). These high-quality burners are designed with unique U-shaped burners giving you maximum heat coverage across your entire grilling surface with their multiple wide design. Their high BTU design allows you to cook at a wide range depending on what BBQ favorite you decide to make. Whether you are cooking your favorite fish and veggies at a low temperature or searing your favorite ribeye steak, this grill has you covered with its powerful U-shaped burner design.

Summerset TRL: 304 Stainless Steel Construction for Ultimate Durability 

The TRL Series promises to make grilling memories for years to come with its 304 stainless steel construction from top to bottom. This premium-grade stainless steel design is built to withstand the toughest outdoor conditions, from scorching heat to rainy days. Handling all four seasons with ease, this grill is built; to withstand whatever Mother Nature throws its way. Summerset TRL Gas Grill's stainless steel construction not only ensures longevity but also gives the grill a sleek and polished appearance that will complement your outdoor kitchen. Designed to pair perfectly with TRL side burners and Summerset outdoor appliances, this grill will make the perfect centerpiece for your outdoor kitchen. Its easy-to-clean stainless steel finish not only gives you an easy-to-clean surface but also provides a clean modern look in your outdoor kitchen. Maintaining consistent cooking temperatures is essential for grilling success, and the stainless steel insulated double-lined hood of this grill is designed to do just that. It not only retains heat effectively but also prevents unsightly high-heat discoloration, keeping your grill looking great even after grilling on high heat. Keep your grill at the temperature with ease no matter what temperature it is outside. 

Summerset TRL Series Gives You Up To 34 Burgers At Once

Summersets TRL Series features stainless steel non-stick 8mm round grates. These heavy-duty cooking grates provide maximum surface contact for your outdoor dishes, resulting in even cooking. Designed to handle a variety of dishes, its non-stick surface makes cooking sticky barbecue chicken or delicate fish easy with its round non-stick cooking surface. Need to sear your flank steak? These cooking grates are perfect for achieving the perfect sear marks like you eating at a high-end steakhouse.  Summerset TRL 32-Inch Gas Grill gives you a large grilling area for its entry-level grill with 835 square inches of total grilling surface. This spacious grilling surface can fit up to 34 burgers at once or create multiple dishes with ease, making it the perfect size for managing different BBQ favorites at once or cooking for large family gatherings. Above your main grilling area is a heavy-duty warming rack with 233 square inches of space to make your outdoor cooking easier, whether you're toasting buns or melting your cheese on your burgers, this warming is up to the task. 

Enhanced Flavors with Easy-Clean Ceramic Briquettes

Right below your grill grates sit the perfect addition to any grill for flavor and safety with easy-clean ceramic briquette trays. These easy-to-clean ceramic briquette trays are expertly designed for optimal heat distribution and flavor enhancement. These briquettes not only provide uniform heat across the entire grill but also shield the burners from drippings, reducing grease flare-ups. These ceramic briquettes can vaporize drippings, which in turn infuses your food with a rich, smoky flavor, elevating your grilling experience. Keep your stainless steel burner clean and safe all the while enhancing your grilling flavor that will change the way you entertain. 

Flame Thrower Ignition For Safe and Reliable Starts Every Time

The TRL Series grills from Summerset are outfitted with an advanced flamethrower ignition system for dependable and quick lighting. The flame thrower ignition requires no batteries and operates by simply releasing a concentrated gas jet, instantly ignited by a spark, ensuring rapid and reliable flame ignition with a simple knob twist. This feature ensures the grill heats up quickly, enhancing cooking efficiency. Additionally, for added peace of mind, the TRL Series includes flash tubes as a secondary ignition at the front of the grill for manual ignition in case of primary system failure. These tubes allow for safe and easy lighting with a match, ensuring uninterrupted outdoor cooking and a smooth grilling experience.

Rotisserie Burner and Kit For Instant Grilling Versatility

The Summerset TRL grill also includes a 15,000 BTU infrared rotisserie backburner, adding versatility to your outdoor cooking. Controlled right from the front of your gas control panel, this infrared backburner adds instant versatility to your grill. With the heavy-duty rotisserie kit and its 40 lb. capacity motor, you can roast chicken, slow-cook meats, prepare kabobs, BBQ ribs, veggies, and more, impressing your friends and family with a wide range of delicious dishes. No more store-bought rotisserie chicken that was cooked hours ago, make the perfect juice rotisserie chicken right in your backyard, fresh right off the grill. Upgrade your outdoor kitchen with the Summerset TRL 32 Inch 3 Burner Built-In Gas Grill with Rotisserie and enjoy professional-grade grilling performance. Elevate your outdoor cooking game—order now and experience the difference for yourself.

Lifetime Warranty

Summerset gas grills offer a lifetime warranty against manufacturing and workmanship defects for construction, cooking grates, burners, burner covers, valves, heat zone separators, ceramic briquette systems, and temperature gauges. Electrical components and all other parts are covered for three (3) years. Labor is not included. To validate the warranty, submit the registration form online within 30 days of purchase.

Manufacturer Information

Click here for the Owner Manual

Click here for Line Drawings

Click here for Warranty Information

Click here for Cut-Out Dimensions

Click here for About Summerset

Summerset Grills Learning Center

     

Summerset Best Grilling Recipes

       

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Summerset TRL 32 Inch 3 Burner Built-In Gas Grill With Rotisserie
Models 

  • TRL32-NG

  • TRL32-LP
Exterior Material 304 Stainless Steel 
Fuel Type Natural Gas or Propane
Configuration Built In
Collection TRL Series
Primary Color Stainless Steel
Dimensions
  • Width: 32"
  • Depth: 25"
  • Height: 21.5"
Cut Out Dimensions
  • Cut Out Width: 30 1/2"
  • Cut Out Depth: 20 3/4"
  • Cut Out Height: 10"
Grill Weight 147 Lbs
Burner Material 304 Stainless Steel
Number of Burners 3
Burner Type U-Shaped Burners
Total BTUs Per Burner 18,000 BTUs
Total Grilling BTUs 54,000 BTUs
Cooking Grate Material Stainless Steel
Cooking Grate Type 8mm Round Cooking Grate
Total Grilling Area  835 Sq In
Main Grilling Area 603 Sq In
Secondary Grilling Area 233 Sq In
Grilling Grid Dimensions 33 13/16" X 20"
Burger Count 34
Rotisserie Kit Included
Rotisserie Kit Type Summerset Rotisserie Kit With 50 lb Motor Capacity
Rotisserie Infrared Backburner Included
Rotisserie Infrared Backburner BTUs 15,000 BTUs
Primary Ignition Type Flame Thrower Ignition System
Secondary Ignition Type Flash Tubes
Heat Zone Separators None
Gas Hose Included
Spring Assisted Hood None
Thermometer 3-Inch Analog Temperature Gauge on Grill Hood
Ceramic Briquette Trays Included
Grilling Lights Internal & External
Interior Grilling Lights Dual Interior Halogen Lights
Exterior Grilling Lights Blue LED Lights on Gas Controls
Made In The USA Yes

This Shipping Policy applies to orders shipped within the United States. By placing an order with us, you accept the policies contained herein.

Shipping & Delivery Details

Enjoy a shipping fee of only $10.95 for orders exceeding $99. Benefit from complimentary shipping for your entire purchase delivered straight to your home, even for the larger items! *Applies only within the Continental US.

Estimated Delivery Time

Post shipment, anticipate your items within a timeframe of 3-5 business days. We utilize UPS and FedEx for smaller items. It's crucial to note that more substantial items and certain orders are dispatched via freight. Freight shipping is somewhat more intricate compared to regular parcel deliveries, hence understanding the process in advance ensures a smooth delivery experience.

Freight Shipment Specifics

The majority of freight items are shipped on pallets. Some delivery companies will reach out to fix a delivery slot, whereas others aim to drop off your order at the most accessible spot nearest to your home, preferably close to a garage. The shipping confirmation email will detail the specific delivery procedure to anticipate.

For Scheduled Delivery

Companies that arrange delivery slots necessitate your presence for the delivery and your signature for confirmation. Deliveries are made using a semi-truck with lift gate services, placing the shipment by the curb. Should you grant permission for the delivery to be left unsupervised, BBQ Kitchen Pros cannot assume responsibility for any ensuing damages. The process might seem daunting, but for a comprehensive understanding, we recommend you peruse our thorough freight delivery guide to prevent unforeseen challenges.

For Non-Scheduled Deliveries

Delivery services that don't operate on appointments don't mandate your presence or a scheduled delivery slot. There's also no signature required upon receipt. Without the hassle of scheduling or waiting around, let the delivery come to you. If you're home during the drop-off, the driver can be asked to place your items in the garage. If you're away, they'll position it close to the garage or main entry.

Dispatch Timeframe

Items are typically dispatched from our warehouse within 1-3 business days. Affordable $10.95 Flat-Rate Shipping Orders below $99+ benefit from a consistent shipping rate. As your purchase value goes up, your shipping charge remains unchanged!

Change of Address

Once your order is in transit, we cannot change the delivery address. If you need to change the delivery address, please contact us within 24 hours of placing your order at support@bbqkitchenpros.com.

Cancellations

You may cancel your order at any time before it has been dispatched. If your order has already been dispatched, please refer to our Return Policy.

Parcels Damaged in Transit

If you find that your parcel has been damaged in transit, please reject the parcel if possible and contact our customer service. If the parcel has been delivered without your presence, please contact customer service for further assistance.

If you have any questions or concerns regarding our Shipping Policy, please contact us at support@bbqkitchenpros.com.

BBQ Kitchen Pros Return Policy

At BBQ Kitchen Pros, we want our customers to be completely satisfied with their purchases. If for any reason you are not satisfied with your order, we offer a return and refund policy.

30 Day Returns

We accept returns within 30 days of the date of purchase. If you wish to return an item, please contact our customer service department to receive an authorization number before shipping the item back to us. Please note that items returned without an authorization number will not be accepted. Items must be returned in new condition. 

Return Shipping

We stand behind our products and want you to be satisfied with them. In the case that you decide to return your purchase, we will gladly refund you for the product in its entirety minus the cost of shipping and return shipping incurred by BBQ Kitchen Pros.

To qualify for return shipping, items must be returned in the original packaging, pallet, and within the continental US. Once your return is approved and processed, we will provide a prepaid return shipping label. Simply print the label and adhere it to the package. Please ensure the returned item is packed securely to avoid damage during transit.

Remember, returns only apply to items returned in the original packaging and pallet. If an item is returned in non-original or damaged packaging, the customer may be responsible for any return shipping costs. In addition, freight shipping is scheduled for pick-up at a specific date and time, which is agreed upon by the customer. and customers must be there at the scheduled time. Missing scheduled freight time will result in a dry run fee which is issued by the shipping company. 

Damaged Items

If your order arrives damaged, defective, or incorrect, please make a note of it immediately when signing for delivery and send photos to support@bbqkitchenpros.com on the day of delivery. 

Original Packaging Please keep all the original packaging and pallets for any items that need to be returned. Items that are not returned in their original packaging may not be accepted for return.

Non-Refundable Items that become damaged after use are non-refundable unless specified under warranty.

We hope that our return and refund policy makes it easy for you to shop with confidence at BBQ Kitchen Pros. If you have any questions or concerns about our policy, please don't hesitate to contact our customer service department.

A. 30 Day Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. Items must be returned in new condition. You’ll also need a receipt or proof of purchase.

B. Easy Return Process

To start a return, you can contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530. Once your return is accepted, we’ll send you a return shipping label as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Items that are not eligible for return include the following:

Custom-made, special-order, and made-to-order products. Items are marked non-returnable in the item description. 

C. Damaged & Wrong Products & Issues

Please inspect your order upon reception and contact us immediately within 24 hours if the item is defective or damaged or if you received the wrong item so that we can evaluate the issue and make it right.
To return your product, you should contact our mail.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.

D. Exchanges

We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530.

E. No Re-stocking Fees

For our products, there is no Restocking Fee.

F. Refunds

We will notify you once we’ve received and inspected your return and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded back to your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund too.

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    Summerset TRL 32 Inch 3 Burner Built-In Gas Grill With Rotisserie

    Key Features

      • Three (3) 16 gauge stainless steel U-burners with 54,000 BTUs for ultimate high-heat grilling with maximum heat coverage across your entire grilling surface. 
      • 304 stainless steel construction for extreme durability against weather, rust, and high-heat outdoor cooking.
      • Stainless steel double-lined hood gives you consistent grilling temperatures and stop high-heat discoloration.
      • Stainless steel non-stick 8mm round cooking grates for maximum surface contact, giving you even the cooking and the perfect sear marks.
      • 835 square inch total grilling surface for up to 34 burgers at once or multiple dishes for grilling versatility. 
      • Easy clean ceramic briquettes give you even heat distribution, burner protection, and enhanced grilling flavor.
      • 15,000 BTU Infrared rotisserie backburner for grilling versatility for your outdoor cooking.
      • Heavy-duty rotisserie kit at 50 lbs. capacity motor for roasting chicken, slow-cooking meats, kabobs, BBQ ribs, veggies, and unlimited versatility for friends and family. 

    Summerset TRL 32: U-Burners For Maximum Heat And Coverage

    Elevate your outdoor cooking experience with Summerset TRL 32 Inch 3 Burner Built-In Gas Grill With Rotisserie. The TRL Series is the workhorse of the Summerset Grilling family, providing luxury outdoor cooking features that will bring high-performance grilling with grilling versatility right to your backyard. At the heart of this grill are three 16-gauge stainless steel U-burners, each delivering 54,000 BTUs of power (18,000 BTUs per burner). These high-quality burners are designed with unique U-shaped burners giving you maximum heat coverage across your entire grilling surface with their multiple wide design. Their high BTU design allows you to cook at a wide range depending on what BBQ favorite you decide to make. Whether you are cooking your favorite fish and veggies at a low temperature or searing your favorite ribeye steak, this grill has you covered with its powerful U-shaped burner design.

    Summerset TRL: 304 Stainless Steel Construction for Ultimate Durability 

    The TRL Series promises to make grilling memories for years to come with its 304 stainless steel construction from top to bottom. This premium-grade stainless steel design is built to withstand the toughest outdoor conditions, from scorching heat to rainy days. Handling all four seasons with ease, this grill is built; to withstand whatever Mother Nature throws its way. Summerset TRL Gas Grill's stainless steel construction not only ensures longevity but also gives the grill a sleek and polished appearance that will complement your outdoor kitchen. Designed to pair perfectly with TRL side burners and Summerset outdoor appliances, this grill will make the perfect centerpiece for your outdoor kitchen. Its easy-to-clean stainless steel finish not only gives you an easy-to-clean surface but also provides a clean modern look in your outdoor kitchen. Maintaining consistent cooking temperatures is essential for grilling success, and the stainless steel insulated double-lined hood of this grill is designed to do just that. It not only retains heat effectively but also prevents unsightly high-heat discoloration, keeping your grill looking great even after grilling on high heat. Keep your grill at the temperature with ease no matter what temperature it is outside. 

    Summerset TRL Series Gives You Up To 34 Burgers At Once

    Summersets TRL Series features stainless steel non-stick 8mm round grates. These heavy-duty cooking grates provide maximum surface contact for your outdoor dishes, resulting in even cooking. Designed to handle a variety of dishes, its non-stick surface makes cooking sticky barbecue chicken or delicate fish easy with its round non-stick cooking surface. Need to sear your flank steak? These cooking grates are perfect for achieving the perfect sear marks like you eating at a high-end steakhouse.  Summerset TRL 32-Inch Gas Grill gives you a large grilling area for its entry-level grill with 835 square inches of total grilling surface. This spacious grilling surface can fit up to 34 burgers at once or create multiple dishes with ease, making it the perfect size for managing different BBQ favorites at once or cooking for large family gatherings. Above your main grilling area is a heavy-duty warming rack with 233 square inches of space to make your outdoor cooking easier, whether you're toasting buns or melting your cheese on your burgers, this warming is up to the task. 

    Enhanced Flavors with Easy-Clean Ceramic Briquettes

    Right below your grill grates sit the perfect addition to any grill for flavor and safety with easy-clean ceramic briquette trays. These easy-to-clean ceramic briquette trays are expertly designed for optimal heat distribution and flavor enhancement. These briquettes not only provide uniform heat across the entire grill but also shield the burners from drippings, reducing grease flare-ups. These ceramic briquettes can vaporize drippings, which in turn infuses your food with a rich, smoky flavor, elevating your grilling experience. Keep your stainless steel burner clean and safe all the while enhancing your grilling flavor that will change the way you entertain. 

    Flame Thrower Ignition For Safe and Reliable Starts Every Time

    The TRL Series grills from Summerset are outfitted with an advanced flamethrower ignition system for dependable and quick lighting. The flame thrower ignition requires no batteries and operates by simply releasing a concentrated gas jet, instantly ignited by a spark, ensuring rapid and reliable flame ignition with a simple knob twist. This feature ensures the grill heats up quickly, enhancing cooking efficiency. Additionally, for added peace of mind, the TRL Series includes flash tubes as a secondary ignition at the front of the grill for manual ignition in case of primary system failure. These tubes allow for safe and easy lighting with a match, ensuring uninterrupted outdoor cooking and a smooth grilling experience.

    Rotisserie Burner and Kit For Instant Grilling Versatility

    The Summerset TRL grill also includes a 15,000 BTU infrared rotisserie backburner, adding versatility to your outdoor cooking. Controlled right from the front of your gas control panel, this infrared backburner adds instant versatility to your grill. With the heavy-duty rotisserie kit and its 40 lb. capacity motor, you can roast chicken, slow-cook meats, prepare kabobs, BBQ ribs, veggies, and more, impressing your friends and family with a wide range of delicious dishes. No more store-bought rotisserie chicken that was cooked hours ago, make the perfect juice rotisserie chicken right in your backyard, fresh right off the grill. Upgrade your outdoor kitchen with the Summerset TRL 32 Inch 3 Burner Built-In Gas Grill with Rotisserie and enjoy professional-grade grilling performance. Elevate your outdoor cooking game—order now and experience the difference for yourself.

    Lifetime Warranty

    Summerset gas grills offer a lifetime warranty against manufacturing and workmanship defects for construction, cooking grates, burners, burner covers, valves, heat zone separators, ceramic briquette systems, and temperature gauges. Electrical components and all other parts are covered for three (3) years. Labor is not included. To validate the warranty, submit the registration form online within 30 days of purchase.

    Manufacturer Information

    Click here for the Owner Manual

    Click here for Line Drawings

    Click here for Warranty Information

    Click here for Cut-Out Dimensions

    Click here for About Summerset

    Summerset Grills Learning Center

         

    Summerset Best Grilling Recipes

           

    Order your grill today and enjoy free shipping!

    Summerset TRL 32 Inch 3 Burner Built-In Gas Grill With Rotisserie
    Models 

    • TRL32-NG

    • TRL32-LP
    Exterior Material 304 Stainless Steel 
    Fuel Type Natural Gas or Propane
    Configuration Built In
    Collection TRL Series
    Primary Color Stainless Steel
    Dimensions
    • Width: 32"
    • Depth: 25"
    • Height: 21.5"
    Cut Out Dimensions
    • Cut Out Width: 30 1/2"
    • Cut Out Depth: 20 3/4"
    • Cut Out Height: 10"
    Grill Weight 147 Lbs
    Burner Material 304 Stainless Steel
    Number of Burners 3
    Burner Type U-Shaped Burners
    Total BTUs Per Burner 18,000 BTUs
    Total Grilling BTUs 54,000 BTUs
    Cooking Grate Material Stainless Steel
    Cooking Grate Type 8mm Round Cooking Grate
    Total Grilling Area  835 Sq In
    Main Grilling Area 603 Sq In
    Secondary Grilling Area 233 Sq In
    Grilling Grid Dimensions 33 13/16" X 20"
    Burger Count 34
    Rotisserie Kit Included
    Rotisserie Kit Type Summerset Rotisserie Kit With 50 lb Motor Capacity
    Rotisserie Infrared Backburner Included
    Rotisserie Infrared Backburner BTUs 15,000 BTUs
    Primary Ignition Type Flame Thrower Ignition System
    Secondary Ignition Type Flash Tubes
    Heat Zone Separators None
    Gas Hose Included
    Spring Assisted Hood None
    Thermometer 3-Inch Analog Temperature Gauge on Grill Hood
    Ceramic Briquette Trays Included
    Grilling Lights Internal & External
    Interior Grilling Lights Dual Interior Halogen Lights
    Exterior Grilling Lights Blue LED Lights on Gas Controls
    Made In The USA Yes

    This Shipping Policy applies to orders shipped within the United States. By placing an order with us, you accept the policies contained herein.

    Shipping & Delivery Details

    Enjoy a shipping fee of only $10.95 for orders exceeding $99. Benefit from complimentary shipping for your entire purchase delivered straight to your home, even for the larger items! *Applies only within the Continental US.

    Estimated Delivery Time

    Post shipment, anticipate your items within a timeframe of 3-5 business days. We utilize UPS and FedEx for smaller items. It's crucial to note that more substantial items and certain orders are dispatched via freight. Freight shipping is somewhat more intricate compared to regular parcel deliveries, hence understanding the process in advance ensures a smooth delivery experience.

    Freight Shipment Specifics

    The majority of freight items are shipped on pallets. Some delivery companies will reach out to fix a delivery slot, whereas others aim to drop off your order at the most accessible spot nearest to your home, preferably close to a garage. The shipping confirmation email will detail the specific delivery procedure to anticipate.

    For Scheduled Delivery

    Companies that arrange delivery slots necessitate your presence for the delivery and your signature for confirmation. Deliveries are made using a semi-truck with lift gate services, placing the shipment by the curb. Should you grant permission for the delivery to be left unsupervised, BBQ Kitchen Pros cannot assume responsibility for any ensuing damages. The process might seem daunting, but for a comprehensive understanding, we recommend you peruse our thorough freight delivery guide to prevent unforeseen challenges.

    For Non-Scheduled Deliveries

    Delivery services that don't operate on appointments don't mandate your presence or a scheduled delivery slot. There's also no signature required upon receipt. Without the hassle of scheduling or waiting around, let the delivery come to you. If you're home during the drop-off, the driver can be asked to place your items in the garage. If you're away, they'll position it close to the garage or main entry.

    Dispatch Timeframe

    Items are typically dispatched from our warehouse within 1-3 business days. Affordable $10.95 Flat-Rate Shipping Orders below $99+ benefit from a consistent shipping rate. As your purchase value goes up, your shipping charge remains unchanged!

    Change of Address

    Once your order is in transit, we cannot change the delivery address. If you need to change the delivery address, please contact us within 24 hours of placing your order at support@bbqkitchenpros.com.

    Cancellations

    You may cancel your order at any time before it has been dispatched. If your order has already been dispatched, please refer to our Return Policy.

    Parcels Damaged in Transit

    If you find that your parcel has been damaged in transit, please reject the parcel if possible and contact our customer service. If the parcel has been delivered without your presence, please contact customer service for further assistance.

    If you have any questions or concerns regarding our Shipping Policy, please contact us at support@bbqkitchenpros.com.

    BBQ Kitchen Pros Return Policy

    At BBQ Kitchen Pros, we want our customers to be completely satisfied with their purchases. If for any reason you are not satisfied with your order, we offer a return and refund policy.

    30 Day Returns

    We accept returns within 30 days of the date of purchase. If you wish to return an item, please contact our customer service department to receive an authorization number before shipping the item back to us. Please note that items returned without an authorization number will not be accepted. Items must be returned in new condition. 

    Return Shipping

    We stand behind our products and want you to be satisfied with them. In the case that you decide to return your purchase, we will gladly refund you for the product in its entirety minus the cost of shipping and return shipping incurred by BBQ Kitchen Pros.

    To qualify for return shipping, items must be returned in the original packaging, pallet, and within the continental US. Once your return is approved and processed, we will provide a prepaid return shipping label. Simply print the label and adhere it to the package. Please ensure the returned item is packed securely to avoid damage during transit.

    Remember, returns only apply to items returned in the original packaging and pallet. If an item is returned in non-original or damaged packaging, the customer may be responsible for any return shipping costs. In addition, freight shipping is scheduled for pick-up at a specific date and time, which is agreed upon by the customer. and customers must be there at the scheduled time. Missing scheduled freight time will result in a dry run fee which is issued by the shipping company. 

    Damaged Items

    If your order arrives damaged, defective, or incorrect, please make a note of it immediately when signing for delivery and send photos to support@bbqkitchenpros.com on the day of delivery. 

    Original Packaging Please keep all the original packaging and pallets for any items that need to be returned. Items that are not returned in their original packaging may not be accepted for return.

    Non-Refundable Items that become damaged after use are non-refundable unless specified under warranty.

    We hope that our return and refund policy makes it easy for you to shop with confidence at BBQ Kitchen Pros. If you have any questions or concerns about our policy, please don't hesitate to contact our customer service department.

    A. 30 Day Return Policy

    We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. Items must be returned in new condition. You’ll also need a receipt or proof of purchase.

    B. Easy Return Process

    To start a return, you can contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530. Once your return is accepted, we’ll send you a return shipping label as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

    Items that are not eligible for return include the following:

    Custom-made, special-order, and made-to-order products. Items are marked non-returnable in the item description. 

    C. Damaged & Wrong Products & Issues

    Please inspect your order upon reception and contact us immediately within 24 hours if the item is defective or damaged or if you received the wrong item so that we can evaluate the issue and make it right.
    To return your product, you should contact our mail.
    Depending on where you live, the time it may take for your exchanged product to reach you may vary.

    D. Exchanges

    We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530.

    E. No Re-stocking Fees

    For our products, there is no Restocking Fee.

    F. Refunds

    We will notify you once we’ve received and inspected your return and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded back to your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund too.

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