Summerset TRL 32 Inch 3 Burner Built-In Gas Grill With Rotisserie
In Stock
Ships in 1-3 Business Days
Call For Lowest Price! 888-678-3530
No Sales Tax (Excl. NY)
Owner Operated Customer Service - Open 7 Days A Week
30-Day Easy Returns - No Restocking Fees
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- Description
- Specs & Dimensions
- Shipping & Delivery Info
- Easy Returns
Summerset TRL 32 Inch 3 Burner Built-In Gas Grill With Rotisserie
Key Features
- New TRL Pro exterior design gives your outdoor kitchen a modern, high-end look worthy of a magazine spread.
- Exterior LED lighting with white-to-red bezel indicators clearly shows burner on/off status in style.
- 8mm square stainless steel cooking grates for superior heat retention, fewer flare-ups, and reduced food loss.
- Three (3) 304 stainless steel U-tube burners deliver 20,000 BTUs each, for a total of 60,000 BTUs of consistent grilling power.
- Heat zone separators let you control multiple temperatures across your grilling surface.
- 15,000 BTU infrared back burner provides rotisserie-style cooking versatility.
- Rotisserie kit with 40 lb. Capacity motor included for roasting meats, kabobs, and more.
- Interior halogen grill lights for nighttime cooking visibility.
- Flame Thrower & manual flash tube ignition system for safe, battery-free lighting.
- Easy-clean ceramic briquette trays evenly distribute heat and vaporize drippings for added flavor.
- Double-lined, spring-assisted hood retains heat and prevents discoloration.
- 304 stainless steel construction ensures lasting outdoor durability.
- 835 sq. in. of total cooking area accommodates up to 34 burgers at once.
- Backed by Summerset’s Gold Standard Lifetime Warranty.
Summerset TRL Pro: Built for Performance and Elegance
Elevate your outdoor cooking experience with the newly updated Summerset TRL Pro 32 Inch 3-Burner Built-In Gas Grill With Rotisserie. The TRL Pro is the workhorse of the Summerset lineup, offering an elegant and powerful design that delivers high-performance grilling for serious backyard chefs. Its sleek TRL Pro exterior now features upgraded LED bezel lighting that changes from white to red when burners are active—giving your outdoor kitchen a polished, modern edge.
At its core are three 304 stainless steel U-tube burners, each pushing out 20,000 BTUs for a total of 60,000 BTUs across the grilling surface. Paired with heat zone separators, this setup gives you complete temperature control—ideal for searing steaks on one side while gently grilling vegetables on the other. The TRL Pro's upgraded 8mm square cooking grates not only improve heat distribution and retention, but also reduce the chances of food falling through the grates.
Spacious Grilling Surface with Nighttime Visibility
With 835 square inches of total grilling surface, this built-in gas grill allows you to cook up to 34 burgers at once. A heavy-duty warming rack adds 233 square inches of additional space for toasting buns or melting cheese. And when the party stretches into the evening, interior halogen lights ensure every inch of your grill stays lit and ready for action.
Even Heat and Flavor Enhancement
Below the grates, ceramic briquette trays help evenly distribute heat while also catching and vaporizing drippings, infusing your food with rich, smoky flavor. These easy-to-clean trays also protect the burners, helping reduce flare-ups and extend burner life. Whether you're slow-cooking ribs or searing a steak, the TRL Pro keeps temperatures consistent and flavor locked in.
Versatile Rotisserie Cooking
Rotisserie grilling is made easy with the 15,000 BTU infrared rear burner and included 40 lb. capacity rotisserie kit. The rotisserie motor lets you roast juicy chickens, racks of ribs, kabobs, or vegetables right from your control panel—bringing restaurant-style cooking to your backyard.
Reliable Ignition & Lifetime Warranty
Starting your grill is simple and safe thanks to the Flame Thrower ignition system, which lights burners instantly without electricity. A manual flash tube ignition system adds backup assurance. And for added peace of mind, the Summerset TRL Pro is backed by the brand’s Gold Standard Lifetime Warranty—ensuring it’s built to last for years of outdoor entertaining.
Upgrade your outdoor kitchen with the Summerset TRL Pro 32-Inch Built-In Gas Grill and turn every meal into a five-star event.
Lifetime Warranty
Summerset gas grills offer a lifetime warranty against manufacturing and workmanship defects for construction, cooking grates, burners, burner covers, valves, heat zone separators, ceramic briquette systems, and temperature gauges. Electrical components and all other parts are covered for three (3) years. Labor is not included. To validate your warranty, submit your registration form online within 30 days of purchase.
Manufacturer Information
Click here for the Owner's Manual
Order your grill today and enjoy free shipping!
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Summerset TRL 32 Gas Grill With Rotisserie |
|
|---|---|
| Models |
|
| Exterior Material | 304 Stainless Steel |
| Fuel Type | Natural Gas or Propane |
| Configuration | Built In |
| Collection | TRL Series |
| Primary Color | Stainless Steel |
| Dimensions |
|
| Cut Out Dimensions |
|
| Grill Weight | 147 Lbs |
| Burner Material | 304 Stainless Steel |
| Number of Burners | 3 |
| Burner Type | U-Shaped Burners |
| Total BTUs Per Burner | 18,000 BTUs |
| Total Grilling BTUs | 54,000 BTUs |
| Cooking Grate Material | Stainless Steel |
| Cooking Grate Type | 8mm Sqaure Cooking Grate |
| Total Grilling Area | 835 Sq In |
| Main Grilling Area | 603 Sq In |
| Secondary Grilling Area | 233 Sq In |
| Grilling Grid Dimensions | 33 13/16" X 20" |
| Burger Count | 34 Burgers |
| Rotisserie Kit | Included |
| Rotisserie Kit Type | Summerset Rotisserie Kit With 40 lb Motor Capacity |
| Rotisserie Infrared Backburner | Included |
| Rotisserie Infrared Backburner BTUs | 15,000 BTUs |
| Primary Ignition Type | Flame Thrower Ignition System |
| Secondary Ignition Type | Flash Tubes |
| Heat Zone Separators | None |
| Gas Hose | Included |
| Spring Assisted Hood | Yes |
| Thermometer | 3-Inch Analog Temperature Gauge on Grill Hood |
| Ceramic Briquette Trays | Included |
| Grilling Lights | Internal & External |
| Interior Grilling Lights | Dual Interior Halogen Lights |
| Burner State Lights | Red & White LED Lights on Gas Controls |
| Made In The USA | Yes |
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Shipping Quick Facts
- Free Shipping: Available for orders over $99 within the Continental US.
- Flat-Rate Shipping: $10.95 for orders under $99.
- Free Curbside Liftgate Delivery: Included with all freight and LTL deliveries.
- White Glove & Installation Service Available: Call 888-678-3530 to arrange your installation and delivery.
- Scheduled Delivery Appointments: All freight and LTL deliveries include a scheduled appointment at your convenience to ensure you're home.
- Cancellations: Allowed before dispatch; refer to our Return Policy if the order has already shipped.
Shipping & Delivery Details
This Shipping Policy applies to orders shipped within the United States (excluding Hawaii & Alaska). By placing an order with us, you accept the policies contained herein.
Enjoy free shipping for orders over $99. Orders under $99 pay a flat shipping fee of $10.95. Benefit from complimentary shipping for your entire purchase delivered straight to your home, even for the larger items! *Applies only within the Continental US.
Estimated Delivery Time
Post shipment, anticipate receiving your items within a timeframe of 3-5 business days. We utilize UPS and FedEx for smaller items. It's crucial to note that more substantial items and certain orders are dispatched via freight. Freight shipping is somewhat more intricate compared to regular parcel deliveries, hence understanding the process in advance ensures a smooth delivery experience.
Freight Shipment Specifics
The majority of freight items are shipped on pallets. Some delivery companies will reach out to fix a delivery slot, whereas others aim to drop off your order at the most accessible spot nearest to your home, preferably close to a garage. The shipping confirmation email will detail the specific delivery procedures to anticipate.
For Scheduled Delivery
Companies that arrange delivery slots necessitate your presence for the delivery and your signature for confirmation. Deliveries are made using a semi-truck with lift gate service, placing the shipment by the curb. Should you grant permission for the delivery to be left unsupervised, BBQ Kitchen Pros cannot assume responsibility for any ensuing damages. The process might seem daunting, but for a comprehensive understanding, we recommend you peruse our thorough freight delivery guide to prevent unforeseen challenges.
For Non-Scheduled Deliveries
Delivery services that don't operate on appointments don't mandate your presence or a scheduled delivery slot. There's also no signature required upon receipt. Without the hassle of scheduling or waiting around, let the delivery come to you. If you're home during the drop-off, the driver can be asked to place your items in the garage. If you're away, they'll position it close to the garage or main entry.
Dispatch Timeframe
Items are typically dispatched from our warehouse within 1-3 business days. Affordable $10.95 Flat-Rate Shipping Orders below $99+ benefit from a consistent shipping rate. As your purchase value goes up, your shipping charge remains unchanged!
Change of Address
Once your order is in transit, we cannot change the delivery address. If you need to change the delivery address, please contact us within 24 hours of placing your order at support@bbqkitchenpros.com.
Cancellations
You may cancel your order at any time before it has been dispatched. If your order has already been dispatched, please refer to our Return Policy.
Parcels Damaged in Transit
If you find that your parcel has been damaged in transit, please reject the parcel if possible and contact our customer service. If the parcel has been delivered without your presence, please contact customer service for further assistance.
If you have any questions or concerns regarding our Shipping Policy, please contact us at support@bbqkitchenpros.com.
Easy Returns
- 30-Day Returns – Hassle-free returns within 30 days of purchase.
- Easy Process – Contact us for quick approval and a prepaid return label.
- No Restocking Fees – Enjoy full refunds without additional deductions.
- Free Damage Protection – We’ll replace or refund damaged or incorrect items quickly, covering all shipping and additional costs for your convenience.
- Prepaid Shipping Labels – Convenient return shipping within the continental US.
- Return Shipping: We take care of all return logistics, and the shipping cost is deducted directly from your refund—no separate payments required.
BBQ Kitchen Pros Return Policy
At BBQ Kitchen Pros, we want our customers to be completely satisfied with their purchases. If for any reason you are not satisfied with your order, we offer a return and refund policy.
30 Day Returns
We accept returns within 30 days of the date of purchase. If you wish to return an item, please contact our customer service department to receive an authorization number before shipping the item back to us. Please note that items returned without an authorization number will not be accepted. Items must be returned in new condition.
Return Shipping
We stand behind our products and want you to be satisfied with them. In the case that you decide to return your purchase, we will gladly refund you for the product in its entirety minus the cost of shipping and return shipping incurred by BBQ Kitchen Pros.
To qualify for return shipping, items must be returned in the original packaging, and pallet, (if included) and within the continental US. Once your return is approved and processed, we will provide a prepaid return shipping label. Simply print the label and adhere to the package. Please ensure the returned item is packed securely to avoid damage during transit.
Remember, returns only apply to items returned in the original packaging. If an item is returned in non-original or damaged packaging, the customer may be responsible for any return shipping costs. In addition, freight shipping is scheduled for pick-up at a specific date and time, which is agreed upon by the customer. and customers must be there at the scheduled time. Missing scheduled freight time will result in a dry run fee which is issued by the shipping company.
Damaged Items
If your order arrives damaged, defective, or incorrect, please make a note of it immediately when signing for delivery and send photos to support@bbqkitchenpros.com on the day of delivery.
Original Packaging Please keep all the original packaging for any items that need to be returned. Items that are not returned in their original packaging may not be accepted for return.
Non-Refundable Items that become damaged after use are non-refundable unless specified under warranty.
We hope that our return and refund policy makes it easy for you to shop with confidence at BBQ Kitchen Pros. If you have any questions or concerns about our policy, please don't hesitate to contact our customer service department.
A. 30 Day Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. Items must be returned in new condition. You’ll also need a receipt or proof of purchase.
B. Easy Return Process
To start a return, you can contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530. Once your return is accepted, we’ll send you a return shipping label as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Items that are not eligible for return include the following:
Custom-made, special-order, and made-to-order products. Items are marked non-returnable in the item description.
C. Damaged & Wrong Products & Issues
Please inspect your order upon reception and contact us immediately within 24 hours if the item is defective or damaged or if you received the wrong item so that we can evaluate the issue and make it right. To return your product, you should contact our mail. Depending on where you live, the time it may take for your exchanged product to reach you may vary.
D. Exchanges
We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530.
E. No Re-stocking Fees
For our products, there is no Restocking Fee.
F. Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded back to your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund too.
Authorized Dealer
- Description
- Specs & Dimensions
- Shipping & Delivery Info
- Easy Returns
Summerset TRL 32 Inch 3 Burner Built-In Gas Grill With Rotisserie
Key Features
- New TRL Pro exterior design gives your outdoor kitchen a modern, high-end look worthy of a magazine spread.
- Exterior LED lighting with white-to-red bezel indicators clearly shows burner on/off status in style.
- 8mm square stainless steel cooking grates for superior heat retention, fewer flare-ups, and reduced food loss.
- Three (3) 304 stainless steel U-tube burners deliver 20,000 BTUs each, for a total of 60,000 BTUs of consistent grilling power.
- Heat zone separators let you control multiple temperatures across your grilling surface.
- 15,000 BTU infrared back burner provides rotisserie-style cooking versatility.
- Rotisserie kit with 40 lb. Capacity motor included for roasting meats, kabobs, and more.
- Interior halogen grill lights for nighttime cooking visibility.
- Flame Thrower & manual flash tube ignition system for safe, battery-free lighting.
- Easy-clean ceramic briquette trays evenly distribute heat and vaporize drippings for added flavor.
- Double-lined, spring-assisted hood retains heat and prevents discoloration.
- 304 stainless steel construction ensures lasting outdoor durability.
- 835 sq. in. of total cooking area accommodates up to 34 burgers at once.
- Backed by Summerset’s Gold Standard Lifetime Warranty.
Summerset TRL Pro: Built for Performance and Elegance
Elevate your outdoor cooking experience with the newly updated Summerset TRL Pro 32 Inch 3-Burner Built-In Gas Grill With Rotisserie. The TRL Pro is the workhorse of the Summerset lineup, offering an elegant and powerful design that delivers high-performance grilling for serious backyard chefs. Its sleek TRL Pro exterior now features upgraded LED bezel lighting that changes from white to red when burners are active—giving your outdoor kitchen a polished, modern edge.
At its core are three 304 stainless steel U-tube burners, each pushing out 20,000 BTUs for a total of 60,000 BTUs across the grilling surface. Paired with heat zone separators, this setup gives you complete temperature control—ideal for searing steaks on one side while gently grilling vegetables on the other. The TRL Pro's upgraded 8mm square cooking grates not only improve heat distribution and retention, but also reduce the chances of food falling through the grates.
Spacious Grilling Surface with Nighttime Visibility
With 835 square inches of total grilling surface, this built-in gas grill allows you to cook up to 34 burgers at once. A heavy-duty warming rack adds 233 square inches of additional space for toasting buns or melting cheese. And when the party stretches into the evening, interior halogen lights ensure every inch of your grill stays lit and ready for action.
Even Heat and Flavor Enhancement
Below the grates, ceramic briquette trays help evenly distribute heat while also catching and vaporizing drippings, infusing your food with rich, smoky flavor. These easy-to-clean trays also protect the burners, helping reduce flare-ups and extend burner life. Whether you're slow-cooking ribs or searing a steak, the TRL Pro keeps temperatures consistent and flavor locked in.
Versatile Rotisserie Cooking
Rotisserie grilling is made easy with the 15,000 BTU infrared rear burner and included 40 lb. capacity rotisserie kit. The rotisserie motor lets you roast juicy chickens, racks of ribs, kabobs, or vegetables right from your control panel—bringing restaurant-style cooking to your backyard.
Reliable Ignition & Lifetime Warranty
Starting your grill is simple and safe thanks to the Flame Thrower ignition system, which lights burners instantly without electricity. A manual flash tube ignition system adds backup assurance. And for added peace of mind, the Summerset TRL Pro is backed by the brand’s Gold Standard Lifetime Warranty—ensuring it’s built to last for years of outdoor entertaining.
Upgrade your outdoor kitchen with the Summerset TRL Pro 32-Inch Built-In Gas Grill and turn every meal into a five-star event.
Lifetime Warranty
Summerset gas grills offer a lifetime warranty against manufacturing and workmanship defects for construction, cooking grates, burners, burner covers, valves, heat zone separators, ceramic briquette systems, and temperature gauges. Electrical components and all other parts are covered for three (3) years. Labor is not included. To validate your warranty, submit your registration form online within 30 days of purchase.
Manufacturer Information
Click here for the Owner's Manual
Order your grill today and enjoy free shipping!
Â
Summerset TRL 32 Gas Grill With Rotisserie |
|
|---|---|
| Models |
|
| Exterior Material | 304 Stainless Steel |
| Fuel Type | Natural Gas or Propane |
| Configuration | Built In |
| Collection | TRL Series |
| Primary Color | Stainless Steel |
| Dimensions |
|
| Cut Out Dimensions |
|
| Grill Weight | 147 Lbs |
| Burner Material | 304 Stainless Steel |
| Number of Burners | 3 |
| Burner Type | U-Shaped Burners |
| Total BTUs Per Burner | 18,000 BTUs |
| Total Grilling BTUs | 54,000 BTUs |
| Cooking Grate Material | Stainless Steel |
| Cooking Grate Type | 8mm Sqaure Cooking Grate |
| Total Grilling Area | 835 Sq In |
| Main Grilling Area | 603 Sq In |
| Secondary Grilling Area | 233 Sq In |
| Grilling Grid Dimensions | 33 13/16" X 20" |
| Burger Count | 34 Burgers |
| Rotisserie Kit | Included |
| Rotisserie Kit Type | Summerset Rotisserie Kit With 40 lb Motor Capacity |
| Rotisserie Infrared Backburner | Included |
| Rotisserie Infrared Backburner BTUs | 15,000 BTUs |
| Primary Ignition Type | Flame Thrower Ignition System |
| Secondary Ignition Type | Flash Tubes |
| Heat Zone Separators | None |
| Gas Hose | Included |
| Spring Assisted Hood | Yes |
| Thermometer | 3-Inch Analog Temperature Gauge on Grill Hood |
| Ceramic Briquette Trays | Included |
| Grilling Lights | Internal & External |
| Interior Grilling Lights | Dual Interior Halogen Lights |
| Burner State Lights | Red & White LED Lights on Gas Controls |
| Made In The USA | Yes |
Â
Shipping Quick Facts
- Free Shipping: Available for orders over $99 within the Continental US.
- Flat-Rate Shipping: $10.95 for orders under $99.
- Free Curbside Liftgate Delivery: Included with all freight and LTL deliveries.
- White Glove & Installation Service Available: Call 888-678-3530 to arrange your installation and delivery.
- Scheduled Delivery Appointments: All freight and LTL deliveries include a scheduled appointment at your convenience to ensure you're home.
- Cancellations: Allowed before dispatch; refer to our Return Policy if the order has already shipped.
Shipping & Delivery Details
This Shipping Policy applies to orders shipped within the United States (excluding Hawaii & Alaska). By placing an order with us, you accept the policies contained herein.
Enjoy free shipping for orders over $99. Orders under $99 pay a flat shipping fee of $10.95. Benefit from complimentary shipping for your entire purchase delivered straight to your home, even for the larger items! *Applies only within the Continental US.
Estimated Delivery Time
Post shipment, anticipate receiving your items within a timeframe of 3-5 business days. We utilize UPS and FedEx for smaller items. It's crucial to note that more substantial items and certain orders are dispatched via freight. Freight shipping is somewhat more intricate compared to regular parcel deliveries, hence understanding the process in advance ensures a smooth delivery experience.
Freight Shipment Specifics
The majority of freight items are shipped on pallets. Some delivery companies will reach out to fix a delivery slot, whereas others aim to drop off your order at the most accessible spot nearest to your home, preferably close to a garage. The shipping confirmation email will detail the specific delivery procedures to anticipate.
For Scheduled Delivery
Companies that arrange delivery slots necessitate your presence for the delivery and your signature for confirmation. Deliveries are made using a semi-truck with lift gate service, placing the shipment by the curb. Should you grant permission for the delivery to be left unsupervised, BBQ Kitchen Pros cannot assume responsibility for any ensuing damages. The process might seem daunting, but for a comprehensive understanding, we recommend you peruse our thorough freight delivery guide to prevent unforeseen challenges.
For Non-Scheduled Deliveries
Delivery services that don't operate on appointments don't mandate your presence or a scheduled delivery slot. There's also no signature required upon receipt. Without the hassle of scheduling or waiting around, let the delivery come to you. If you're home during the drop-off, the driver can be asked to place your items in the garage. If you're away, they'll position it close to the garage or main entry.
Dispatch Timeframe
Items are typically dispatched from our warehouse within 1-3 business days. Affordable $10.95 Flat-Rate Shipping Orders below $99+ benefit from a consistent shipping rate. As your purchase value goes up, your shipping charge remains unchanged!
Change of Address
Once your order is in transit, we cannot change the delivery address. If you need to change the delivery address, please contact us within 24 hours of placing your order at support@bbqkitchenpros.com.
Cancellations
You may cancel your order at any time before it has been dispatched. If your order has already been dispatched, please refer to our Return Policy.
Parcels Damaged in Transit
If you find that your parcel has been damaged in transit, please reject the parcel if possible and contact our customer service. If the parcel has been delivered without your presence, please contact customer service for further assistance.
If you have any questions or concerns regarding our Shipping Policy, please contact us at support@bbqkitchenpros.com.
Easy Returns
- 30-Day Returns – Hassle-free returns within 30 days of purchase.
- Easy Process – Contact us for quick approval and a prepaid return label.
- No Restocking Fees – Enjoy full refunds without additional deductions.
- Free Damage Protection – We’ll replace or refund damaged or incorrect items quickly, covering all shipping and additional costs for your convenience.
- Prepaid Shipping Labels – Convenient return shipping within the continental US.
- Return Shipping: We take care of all return logistics, and the shipping cost is deducted directly from your refund—no separate payments required.
BBQ Kitchen Pros Return Policy
At BBQ Kitchen Pros, we want our customers to be completely satisfied with their purchases. If for any reason you are not satisfied with your order, we offer a return and refund policy.
30 Day Returns
We accept returns within 30 days of the date of purchase. If you wish to return an item, please contact our customer service department to receive an authorization number before shipping the item back to us. Please note that items returned without an authorization number will not be accepted. Items must be returned in new condition.
Return Shipping
We stand behind our products and want you to be satisfied with them. In the case that you decide to return your purchase, we will gladly refund you for the product in its entirety minus the cost of shipping and return shipping incurred by BBQ Kitchen Pros.
To qualify for return shipping, items must be returned in the original packaging, and pallet, (if included) and within the continental US. Once your return is approved and processed, we will provide a prepaid return shipping label. Simply print the label and adhere to the package. Please ensure the returned item is packed securely to avoid damage during transit.
Remember, returns only apply to items returned in the original packaging. If an item is returned in non-original or damaged packaging, the customer may be responsible for any return shipping costs. In addition, freight shipping is scheduled for pick-up at a specific date and time, which is agreed upon by the customer. and customers must be there at the scheduled time. Missing scheduled freight time will result in a dry run fee which is issued by the shipping company.
Damaged Items
If your order arrives damaged, defective, or incorrect, please make a note of it immediately when signing for delivery and send photos to support@bbqkitchenpros.com on the day of delivery.
Original Packaging Please keep all the original packaging for any items that need to be returned. Items that are not returned in their original packaging may not be accepted for return.
Non-Refundable Items that become damaged after use are non-refundable unless specified under warranty.
We hope that our return and refund policy makes it easy for you to shop with confidence at BBQ Kitchen Pros. If you have any questions or concerns about our policy, please don't hesitate to contact our customer service department.
A. 30 Day Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. Items must be returned in new condition. You’ll also need a receipt or proof of purchase.
B. Easy Return Process
To start a return, you can contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530. Once your return is accepted, we’ll send you a return shipping label as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Items that are not eligible for return include the following:
Custom-made, special-order, and made-to-order products. Items are marked non-returnable in the item description.
C. Damaged & Wrong Products & Issues
Please inspect your order upon reception and contact us immediately within 24 hours if the item is defective or damaged or if you received the wrong item so that we can evaluate the issue and make it right. To return your product, you should contact our mail. Depending on where you live, the time it may take for your exchanged product to reach you may vary.
D. Exchanges
We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530.
E. No Re-stocking Fees
For our products, there is no Restocking Fee.
F. Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded back to your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund too.
