Summerset Sizzler 32 Inch 4 Burner Built-In Gas Grill
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$1,899.00
+ Free Shipping
| /
Call For Lowest Price! 888-678-3530
No Sales Tax (Excl. NY)
Owner Operated Customer Service - Open 7 Days A Week
30-Day Easy Returns - No Restocking Fees
placeholder
- Description
- Specs & Dimensions
- Shipping & Delivery Info
- Easy Returns
Description
Summerset Sizzler 32 Grill - New Design!
Key Features
Newly designed grill with a sharpened lined grill hood and handle. Featuring new control gas knobs giving you precision control.Â
- 48,000 BTUs & 4 High-Performance Stainless Steel Burners: Sear to perfection or slow-cook with evenly distributed heat.
- Large 702.8 Sq. In. Grilling Surface: Spacious enough to handle up to 21 burgers simultaneously. The party won’t stop with this much grilling real estate.
- Designed with Durable Stainless Steel Construction: Offers enduring resistance against the elements and ensures your grill stands up to the heat, literally.
- Double-Walled Grill Hood: Maintain your grill’s temperature with finesse, while preventing any unsightly heat discoloration.
- Heavy-Duty Grill Grates: Durable 8mm grill grates guarantee an even cook and are a long-lasting grilling companion.Â
- 443 Stainless Steel Flame Tamers giving you ultimate burner protection, even heat distirubtion, and vaporised flavor drippings for an unbeatable taste.
- Flame Thrower Ignition: Grillers, start your engines! A dependable ignition system that is both safe and reliable.
- Flash Tube Ignition Backup Ignition: Always have a plan B. Light up safely and confidently, every single time.
- Built-In Large 3-inch Analog Thermometer: Keep an eagle eye on your grill’s temp with this sleek, built-in thermometer.
Summerset Sizzler Grill: Perfecting the Art of Grilling with Summerset Sizzler
The Summerset Sizzler 32" 4 Burner Gas Built-In Grill is designed to meet all your grilling needs with its fully functional design. Whether you're a slow-cooking savant or a high-heat hero, the 48,000 BTUs with 4 High-Performance Stainless Steel Tube Burners provide consistent and even heat distribution.
Each burner is packed with 12,000 BTUs for high-powered, high-heat grilling and provides even heat distribution across your entire grilling surface. No more uneven cooking or burning of your favorite BBQ recipes. Cook it to perfection every time. This grill packs a punch with high heat, grilling reaching a temperature perfect for searing a steak or adjust your grill with precision and grill low and slow for your juicy BBQ masterpieces. This grill is designed to do it all with its high-performance burner design.Â
Summerset Sizzler Gas Grill: The Titan of Toughness in Grilling
Designed with Durable Stainless Steel Construction, this ensures that your grill withstands unpredictable outdoor elements, from scorching sun to heavy rain. Built tough, its resilience guarantees optimal grilling even in challenging weather. With this grill, outdoor cooking thrives, come rain or shine.
Equipped with a Double-Walled Grill Hood, maintaining precise temperatures is a breeze. The grill is designed to last and hold in heat effortlessly with its stainless steel double-walled design. No more discoloration from high heat grilling and also maintain the perfect and precise temperature in any weather condition with the durable double-lined grilling hood. The Built-In 3-inch Analog Thermometer provides an accurate reading, ensuring your food is always grilled to perfection.Â
Maximized & Masterful: A Grilling Surface that Speaks Volumes
Boasting a formidable 702.8 sq. in. total cooking surface you're equipped to feed the masses. Cook up to 21 burgers at once or multiple dishes for ultimate grilling versatility. Your grilling area has a spacious 552 square inches of main grilling space. Cook an entire rack of ribs, your favorite veggies, or burners for any army.
Above your main grilling area stretches' a large warming rack at 163 square inches. Toast your buns and melt your cheese for your burgers at the same time. From top to bottom, your grilling surface is built perfectly. Heavy-Duty Grill Grates don’t just give your meat those enviable grill marks, they also promise longevity. These 8mm Stainless Steel Grill Grates cook evenly with maximum surface area and have the perfect sear marks for your steak. These grill grates are up for the challenge and are undefeated!
Newly Designed 443 Stainless Steel Flame Tamers
Summerset brings you newly designed 443 stainless steel flame tamers giving you superior protection for your burners below. Whether it's grease or food falling through, your flame tamers have you covered. In addition your heavy-duty flame tamers provide superior heat distribution across your entire grilling surface. No more hot and cold spots with unevenly cooked food on top.Â
Safety and Performance Entwined
Grilling is no child’s play, and with the Summerset Sizzler, safety meets performance. The grill features a Flame Thrower Ignition System, ensuring a quick, safe, and reliable start. Simply turn on the propane or gas, twist the burner knob to "start", and push the built-in ignition for instant flames. BBQ evenings have never been easier! In the rare event that plan A falls through, the Flash Tube Ignition Backup is your trustworthy plan B. Conveniently located in front of your grill grate, simply light a BBQ lighter and turn the gas on for a safe reliable backup plan to let your grilling masterpiece commence!
The result? Mouth-watering, restaurant-quality meals right in your backyard. Gone are the days of guessing the grill temperature or using external gadgets. Bring the brilliance of the Summerset Sizzler to your backyard and elevate every BBQ session into a gourmet feast.
Lifetime Warranty
Summerset gas grills offer a lifetime warranty against manufacturing and workmanship defects for construction, cooking grates, burners, burner covers, valves, heat zone separators, ceramic briquette systems, and temperature gauges. Electrical components and all other parts are covered for three (3) years. Labor is not included. To validate your warranty, submit your registration form online within 30 days of purchase.
Manufacturer Information
Click here for the Owner's Manual
Order your grill today and enjoy free shipping!
Specs & Dimensions
Â
Summerset Professional Grills - SZR32 |
|
|---|---|
| Models |
|
| Material | 443 Stainless Steel |
| Fuel Type | Natural Gas or Propane |
| Weight | 119 Lbs. |
| Configuration | Built In |
| Collection | Sizzler Series |
| Primary Color | Stainless Steel |
| Dimensions |
|
| Cut Out Dimensions |
|
| Main Burner Material | 304 Stainless Steel |
| Number of Burner | 4 Burners |
| Total Grilling BTUs | 48,000 BTUs |
| Total BTUs Per Burner | 12,000 BTUs |
| Cooking Grate Type | 8mm Round Cooking Grates |
| Total Grilling Area | 740 Sq. Inches |
| Main Grilling Area | 577 Sq. Inches |
| Secondary Grilling Area | 163 Sq. Inches |
| Grilling Grid Dimensions | 30 1/4" X 18 1/3" |
| Burger Count | 21 |
| Rotisserie Kit | Optional |
| Infrared Backburner BTUs | None |
| Primary Ignition Type | Flame Thrower Ignition |
| Flash Tubes (Secondary Ignition) | Included |
| 443 Stainless Steel Flame Tamers | Included |
| Heat Zone Separators | No |
| Spring Assisted Hood | No |
| Thermometer | Analog |
| Grilling Lights | None |
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Shipping & Delivery Info
Shipping Quick Facts
- Free Shipping: Available for orders over $99 within the Continental US.
- Flat-Rate Shipping: $10.95 for orders under $99.
- Free Curbside Liftgate Delivery: Included with all freight and LTL deliveries.
- White Glove & Installation Service Available: Call 888-678-3530 to arrange your installation and delivery.
- Scheduled Delivery Appointments: All freight and LTL deliveries include a scheduled appointment at your convenience to ensure you're home.
- Cancellations: Allowed before dispatch; refer to our Return Policy if the order has already shipped.
Shipping & Delivery Details
This Shipping Policy applies to orders shipped within the United States (excluding Hawaii & Alaska). By placing an order with us, you accept the policies contained herein.
Enjoy free shipping for orders over $99. Orders under $99 pay a flat shipping fee of $10.95. Benefit from complimentary shipping for your entire purchase delivered straight to your home, even for the larger items! *Applies only within the Continental US.
Estimated Delivery Time
Post shipment, anticipate receiving your items within a timeframe of 3-5 business days. We utilize UPS and FedEx for smaller items. It's crucial to note that more substantial items and certain orders are dispatched via freight. Freight shipping is somewhat more intricate compared to regular parcel deliveries, hence understanding the process in advance ensures a smooth delivery experience.
Freight Shipment Specifics
The majority of freight items are shipped on pallets. Some delivery companies will reach out to fix a delivery slot, whereas others aim to drop off your order at the most accessible spot nearest to your home, preferably close to a garage. The shipping confirmation email will detail the specific delivery procedures to anticipate.
For Scheduled Delivery
Companies that arrange delivery slots necessitate your presence for the delivery and your signature for confirmation. Deliveries are made using a semi-truck with lift gate service, placing the shipment by the curb. Should you grant permission for the delivery to be left unsupervised, BBQ Kitchen Pros cannot assume responsibility for any ensuing damages. The process might seem daunting, but for a comprehensive understanding, we recommend you peruse our thorough freight delivery guide to prevent unforeseen challenges.
For Non-Scheduled Deliveries
Delivery services that don't operate on appointments don't mandate your presence or a scheduled delivery slot. There's also no signature required upon receipt. Without the hassle of scheduling or waiting around, let the delivery come to you. If you're home during the drop-off, the driver can be asked to place your items in the garage. If you're away, they'll position it close to the garage or main entry.
Dispatch Timeframe
Items are typically dispatched from our warehouse within 1-3 business days. Affordable $10.95 Flat-Rate Shipping Orders below $99+ benefit from a consistent shipping rate. As your purchase value goes up, your shipping charge remains unchanged!
Change of Address
Once your order is in transit, we cannot change the delivery address. If you need to change the delivery address, please contact us within 24 hours of placing your order at support@bbqkitchenpros.com.
Cancellations
You may cancel your order at any time before it has been dispatched. If your order has already been dispatched, please refer to our Return Policy.
Parcels Damaged in Transit
If you find that your parcel has been damaged in transit, please reject the parcel if possible and contact our customer service. If the parcel has been delivered without your presence, please contact customer service for further assistance.
If you have any questions or concerns regarding our Shipping Policy, please contact us at support@bbqkitchenpros.com.
Easy Returns
Easy Returns
- 30-Day Returns – Hassle-free returns within 30 days of purchase.
- Easy Process – Contact us for quick approval and a prepaid return label.
- No Restocking Fees – Enjoy full refunds without additional deductions.
- Free Damage Protection – We’ll replace or refund damaged or incorrect items quickly, covering all shipping and additional costs for your convenience.
- Prepaid Shipping Labels – Convenient return shipping within the continental US.
- Shipping Cost: We take care of all return logistics, and all shipping costs are deducted directly from your refund—no separate payments required.
BBQ Kitchen Pros Return Policy
At BBQ Kitchen Pros, we want our customers to be completely satisfied with their purchases. If for any reason you are not satisfied with your order, we offer a return and refund policy.
30 Day Returns
We accept returns within 30 days of the date of purchase. If you wish to return an item, please contact our customer service department to receive an authorization number before shipping the item back to us. Please note that items returned without an authorization number will not be accepted. Items must be returned in new condition.
Return Shipping
We stand behind our products and want you to be satisfied with them. In the case that you decide to return your purchase, we will gladly refund you for the product in its entirety minus the cost of shipping and return shipping incurred by BBQ Kitchen Pros.
To qualify for return shipping, items must be returned in the original packaging, and pallet, (if included) and within the continental US. Once your return is approved and processed, we will provide a prepaid return shipping label. Simply print the label and adhere to the package. Please ensure the returned item is packed securely to avoid damage during transit.
Remember, returns only apply to items returned in the original packaging. If an item is returned in non-original or damaged packaging, the customer may be responsible for any return shipping costs. In addition, freight shipping is scheduled for pick-up at a specific date and time, which is agreed upon by the customer. and customers must be there at the scheduled time. Missing scheduled freight time will result in a dry run fee which is issued by the shipping company.
Damaged Items
If your order arrives damaged, defective, or incorrect, please make a note of it immediately when signing for delivery and send photos to support@bbqkitchenpros.com on the day of delivery.
Original Packaging Please keep all the original packaging for any items that need to be returned. Items that are not returned in their original packaging may not be accepted for return.
Non-Refundable Items that become damaged after use are non-refundable unless specified under warranty.
We hope that our return and refund policy makes it easy for you to shop with confidence at BBQ Kitchen Pros. If you have any questions or concerns about our policy, please don't hesitate to contact our customer service department.
A. 30 Day Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. Items must be returned in new condition. You’ll also need a receipt or proof of purchase.
B. Easy Return Process
To start a return, you can contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530. Once your return is accepted, we’ll send you a return shipping label as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Items that are not eligible for return include the following:
Custom-made, special-order, and made-to-order products. Items are marked non-returnable in the item description.
C. Damaged & Wrong Products & Issues
Please inspect your order upon reception and contact us immediately within 24 hours if the item is defective or damaged or if you received the wrong item so that we can evaluate the issue and make it right. To return your product, you should contact our mail. Depending on where you live, the time it may take for your exchanged product to reach you may vary.
D. Exchanges
We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530.
E. No Re-stocking Fees
For our products, there is no Restocking Fee.
F. Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded back to your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund too.
Authorized Dealer
- Description
- Specs & Dimensions
- Shipping & Delivery Info
- Easy Returns
Description
Summerset Sizzler 32 Grill - New Design!
Key Features
Newly designed grill with a sharpened lined grill hood and handle. Featuring new control gas knobs giving you precision control.Â
- 48,000 BTUs & 4 High-Performance Stainless Steel Burners: Sear to perfection or slow-cook with evenly distributed heat.
- Large 702.8 Sq. In. Grilling Surface: Spacious enough to handle up to 21 burgers simultaneously. The party won’t stop with this much grilling real estate.
- Designed with Durable Stainless Steel Construction: Offers enduring resistance against the elements and ensures your grill stands up to the heat, literally.
- Double-Walled Grill Hood: Maintain your grill’s temperature with finesse, while preventing any unsightly heat discoloration.
- Heavy-Duty Grill Grates: Durable 8mm grill grates guarantee an even cook and are a long-lasting grilling companion.Â
- 443 Stainless Steel Flame Tamers giving you ultimate burner protection, even heat distirubtion, and vaporised flavor drippings for an unbeatable taste.
- Flame Thrower Ignition: Grillers, start your engines! A dependable ignition system that is both safe and reliable.
- Flash Tube Ignition Backup Ignition: Always have a plan B. Light up safely and confidently, every single time.
- Built-In Large 3-inch Analog Thermometer: Keep an eagle eye on your grill’s temp with this sleek, built-in thermometer.
Summerset Sizzler Grill: Perfecting the Art of Grilling with Summerset Sizzler
The Summerset Sizzler 32" 4 Burner Gas Built-In Grill is designed to meet all your grilling needs with its fully functional design. Whether you're a slow-cooking savant or a high-heat hero, the 48,000 BTUs with 4 High-Performance Stainless Steel Tube Burners provide consistent and even heat distribution.
Each burner is packed with 12,000 BTUs for high-powered, high-heat grilling and provides even heat distribution across your entire grilling surface. No more uneven cooking or burning of your favorite BBQ recipes. Cook it to perfection every time. This grill packs a punch with high heat, grilling reaching a temperature perfect for searing a steak or adjust your grill with precision and grill low and slow for your juicy BBQ masterpieces. This grill is designed to do it all with its high-performance burner design.Â
Summerset Sizzler Gas Grill: The Titan of Toughness in Grilling
Designed with Durable Stainless Steel Construction, this ensures that your grill withstands unpredictable outdoor elements, from scorching sun to heavy rain. Built tough, its resilience guarantees optimal grilling even in challenging weather. With this grill, outdoor cooking thrives, come rain or shine.
Equipped with a Double-Walled Grill Hood, maintaining precise temperatures is a breeze. The grill is designed to last and hold in heat effortlessly with its stainless steel double-walled design. No more discoloration from high heat grilling and also maintain the perfect and precise temperature in any weather condition with the durable double-lined grilling hood. The Built-In 3-inch Analog Thermometer provides an accurate reading, ensuring your food is always grilled to perfection.Â
Maximized & Masterful: A Grilling Surface that Speaks Volumes
Boasting a formidable 702.8 sq. in. total cooking surface you're equipped to feed the masses. Cook up to 21 burgers at once or multiple dishes for ultimate grilling versatility. Your grilling area has a spacious 552 square inches of main grilling space. Cook an entire rack of ribs, your favorite veggies, or burners for any army.
Above your main grilling area stretches' a large warming rack at 163 square inches. Toast your buns and melt your cheese for your burgers at the same time. From top to bottom, your grilling surface is built perfectly. Heavy-Duty Grill Grates don’t just give your meat those enviable grill marks, they also promise longevity. These 8mm Stainless Steel Grill Grates cook evenly with maximum surface area and have the perfect sear marks for your steak. These grill grates are up for the challenge and are undefeated!
Newly Designed 443 Stainless Steel Flame Tamers
Summerset brings you newly designed 443 stainless steel flame tamers giving you superior protection for your burners below. Whether it's grease or food falling through, your flame tamers have you covered. In addition your heavy-duty flame tamers provide superior heat distribution across your entire grilling surface. No more hot and cold spots with unevenly cooked food on top.Â
Safety and Performance Entwined
Grilling is no child’s play, and with the Summerset Sizzler, safety meets performance. The grill features a Flame Thrower Ignition System, ensuring a quick, safe, and reliable start. Simply turn on the propane or gas, twist the burner knob to "start", and push the built-in ignition for instant flames. BBQ evenings have never been easier! In the rare event that plan A falls through, the Flash Tube Ignition Backup is your trustworthy plan B. Conveniently located in front of your grill grate, simply light a BBQ lighter and turn the gas on for a safe reliable backup plan to let your grilling masterpiece commence!
The result? Mouth-watering, restaurant-quality meals right in your backyard. Gone are the days of guessing the grill temperature or using external gadgets. Bring the brilliance of the Summerset Sizzler to your backyard and elevate every BBQ session into a gourmet feast.
Lifetime Warranty
Summerset gas grills offer a lifetime warranty against manufacturing and workmanship defects for construction, cooking grates, burners, burner covers, valves, heat zone separators, ceramic briquette systems, and temperature gauges. Electrical components and all other parts are covered for three (3) years. Labor is not included. To validate your warranty, submit your registration form online within 30 days of purchase.
Manufacturer Information
Click here for the Owner's Manual
Order your grill today and enjoy free shipping!
Specs & Dimensions
Â
Summerset Professional Grills - SZR32 |
|
|---|---|
| Models |
|
| Material | 443 Stainless Steel |
| Fuel Type | Natural Gas or Propane |
| Weight | 119 Lbs. |
| Configuration | Built In |
| Collection | Sizzler Series |
| Primary Color | Stainless Steel |
| Dimensions |
|
| Cut Out Dimensions |
|
| Main Burner Material | 304 Stainless Steel |
| Number of Burner | 4 Burners |
| Total Grilling BTUs | 48,000 BTUs |
| Total BTUs Per Burner | 12,000 BTUs |
| Cooking Grate Type | 8mm Round Cooking Grates |
| Total Grilling Area | 740 Sq. Inches |
| Main Grilling Area | 577 Sq. Inches |
| Secondary Grilling Area | 163 Sq. Inches |
| Grilling Grid Dimensions | 30 1/4" X 18 1/3" |
| Burger Count | 21 |
| Rotisserie Kit | Optional |
| Infrared Backburner BTUs | None |
| Primary Ignition Type | Flame Thrower Ignition |
| Flash Tubes (Secondary Ignition) | Included |
| 443 Stainless Steel Flame Tamers | Included |
| Heat Zone Separators | No |
| Spring Assisted Hood | No |
| Thermometer | Analog |
| Grilling Lights | None |
Â
Shipping & Delivery Info
Shipping Quick Facts
- Free Shipping: Available for orders over $99 within the Continental US.
- Flat-Rate Shipping: $10.95 for orders under $99.
- Free Curbside Liftgate Delivery: Included with all freight and LTL deliveries.
- White Glove & Installation Service Available: Call 888-678-3530 to arrange your installation and delivery.
- Scheduled Delivery Appointments: All freight and LTL deliveries include a scheduled appointment at your convenience to ensure you're home.
- Cancellations: Allowed before dispatch; refer to our Return Policy if the order has already shipped.
Shipping & Delivery Details
This Shipping Policy applies to orders shipped within the United States (excluding Hawaii & Alaska). By placing an order with us, you accept the policies contained herein.
Enjoy free shipping for orders over $99. Orders under $99 pay a flat shipping fee of $10.95. Benefit from complimentary shipping for your entire purchase delivered straight to your home, even for the larger items! *Applies only within the Continental US.
Estimated Delivery Time
Post shipment, anticipate receiving your items within a timeframe of 3-5 business days. We utilize UPS and FedEx for smaller items. It's crucial to note that more substantial items and certain orders are dispatched via freight. Freight shipping is somewhat more intricate compared to regular parcel deliveries, hence understanding the process in advance ensures a smooth delivery experience.
Freight Shipment Specifics
The majority of freight items are shipped on pallets. Some delivery companies will reach out to fix a delivery slot, whereas others aim to drop off your order at the most accessible spot nearest to your home, preferably close to a garage. The shipping confirmation email will detail the specific delivery procedures to anticipate.
For Scheduled Delivery
Companies that arrange delivery slots necessitate your presence for the delivery and your signature for confirmation. Deliveries are made using a semi-truck with lift gate service, placing the shipment by the curb. Should you grant permission for the delivery to be left unsupervised, BBQ Kitchen Pros cannot assume responsibility for any ensuing damages. The process might seem daunting, but for a comprehensive understanding, we recommend you peruse our thorough freight delivery guide to prevent unforeseen challenges.
For Non-Scheduled Deliveries
Delivery services that don't operate on appointments don't mandate your presence or a scheduled delivery slot. There's also no signature required upon receipt. Without the hassle of scheduling or waiting around, let the delivery come to you. If you're home during the drop-off, the driver can be asked to place your items in the garage. If you're away, they'll position it close to the garage or main entry.
Dispatch Timeframe
Items are typically dispatched from our warehouse within 1-3 business days. Affordable $10.95 Flat-Rate Shipping Orders below $99+ benefit from a consistent shipping rate. As your purchase value goes up, your shipping charge remains unchanged!
Change of Address
Once your order is in transit, we cannot change the delivery address. If you need to change the delivery address, please contact us within 24 hours of placing your order at support@bbqkitchenpros.com.
Cancellations
You may cancel your order at any time before it has been dispatched. If your order has already been dispatched, please refer to our Return Policy.
Parcels Damaged in Transit
If you find that your parcel has been damaged in transit, please reject the parcel if possible and contact our customer service. If the parcel has been delivered without your presence, please contact customer service for further assistance.
If you have any questions or concerns regarding our Shipping Policy, please contact us at support@bbqkitchenpros.com.
Easy Returns
Easy Returns
- 30-Day Returns – Hassle-free returns within 30 days of purchase.
- Easy Process – Contact us for quick approval and a prepaid return label.
- No Restocking Fees – Enjoy full refunds without additional deductions.
- Free Damage Protection – We’ll replace or refund damaged or incorrect items quickly, covering all shipping and additional costs for your convenience.
- Prepaid Shipping Labels – Convenient return shipping within the continental US.
- Shipping Cost: We take care of all return logistics, and all shipping costs are deducted directly from your refund—no separate payments required.
BBQ Kitchen Pros Return Policy
At BBQ Kitchen Pros, we want our customers to be completely satisfied with their purchases. If for any reason you are not satisfied with your order, we offer a return and refund policy.
30 Day Returns
We accept returns within 30 days of the date of purchase. If you wish to return an item, please contact our customer service department to receive an authorization number before shipping the item back to us. Please note that items returned without an authorization number will not be accepted. Items must be returned in new condition.
Return Shipping
We stand behind our products and want you to be satisfied with them. In the case that you decide to return your purchase, we will gladly refund you for the product in its entirety minus the cost of shipping and return shipping incurred by BBQ Kitchen Pros.
To qualify for return shipping, items must be returned in the original packaging, and pallet, (if included) and within the continental US. Once your return is approved and processed, we will provide a prepaid return shipping label. Simply print the label and adhere to the package. Please ensure the returned item is packed securely to avoid damage during transit.
Remember, returns only apply to items returned in the original packaging. If an item is returned in non-original or damaged packaging, the customer may be responsible for any return shipping costs. In addition, freight shipping is scheduled for pick-up at a specific date and time, which is agreed upon by the customer. and customers must be there at the scheduled time. Missing scheduled freight time will result in a dry run fee which is issued by the shipping company.
Damaged Items
If your order arrives damaged, defective, or incorrect, please make a note of it immediately when signing for delivery and send photos to support@bbqkitchenpros.com on the day of delivery.
Original Packaging Please keep all the original packaging for any items that need to be returned. Items that are not returned in their original packaging may not be accepted for return.
Non-Refundable Items that become damaged after use are non-refundable unless specified under warranty.
We hope that our return and refund policy makes it easy for you to shop with confidence at BBQ Kitchen Pros. If you have any questions or concerns about our policy, please don't hesitate to contact our customer service department.
A. 30 Day Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. Items must be returned in new condition. You’ll also need a receipt or proof of purchase.
B. Easy Return Process
To start a return, you can contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530. Once your return is accepted, we’ll send you a return shipping label as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Items that are not eligible for return include the following:
Custom-made, special-order, and made-to-order products. Items are marked non-returnable in the item description.
C. Damaged & Wrong Products & Issues
Please inspect your order upon reception and contact us immediately within 24 hours if the item is defective or damaged or if you received the wrong item so that we can evaluate the issue and make it right. To return your product, you should contact our mail. Depending on where you live, the time it may take for your exchanged product to reach you may vary.
D. Exchanges
We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530.
E. No Re-stocking Fees
For our products, there is no Restocking Fee.
F. Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded back to your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund too.
