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Summerset Quest Series 30-Inch Built-In Gas Grill
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Free Shipping + No Sales Tax
Free Shipping + No Sales Tax

Summerset Quest Series 30-Inch 2 Burner Built-In Gas Grill - QST30

SKU QST30-NG
$4,399.00
+ Free Shipping
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Summerset Quest 30-Inch Built-In Gas Grill 


Key Features

  • Modern Design with Versatile Features: Modern, sharp-lined design with enhanced versatile features to change your grilling forever
  • Raised 16-Inch Grill Hood: Offers ample space for grilling and rotisserie cooking, accommodating larger cuts of meat.
  • Exterior LED Strip Lighting: Innovative white and red bezel lighting clearly indicates burner status (on/off), enhancing both functionality and aesthetics.
  • Multi-Position Warming Racks: Two adjustable warming racks allow you to keep food warm and manage different cooking temperatures simultaneously.
  • Includes stainless steel rib rack that replaces warming rack for low and slow cooking. 
  • Advanced Electronic Flame Thrower Ignition: Ensures safe and reliable grill starts every time.
  • Waterfall LED Strip Lighting: Unique LED lighting over the knobs adds a sleek, stylish look for nighttime grilling.
  • Removable, Dishwasher-Safe Drip Tray: Simplifies grease cleaning for effortless maintenance.
  • Rear Burner Flame-Out System: Enhances safety by automatically stopping the gas supply if no flame is detected.
  • 10,500 BTU Angled Infrared Rotisserie Burner: Provides additional space for warming racks and versatile rotisserie cooking.
  • 8mm Square Cooking Grates: Ensure maximum surface contact for faster, more even cooking while reducing food fall-through.
  • Comprehensive Accessories: Includes a grill cover, smoker box, rib rack, drop-in griddle plate, and rotisserie kit with a 40 lbs. motor capacity.
  • 304 Stainless Steel Construction: Offers exceptional durability against weather, rust, and high heat.
  • Full-Width Stainless Steel Hood Handle: Adds a modern look and provides complete control over hood operation.
  • 18-Gauge Double-Lined, Spring-Assisted Grill Hood: Prevents heat discoloration and ensures easy opening and closing.
  • High-Performance U-Tube Burners: Two 18,000 BTU U-tube burners deliver intense heat for rapid preheating and even heat distribution.
  • Ceramic Briquette Trays: Easy-clean trays protect burners, provide even heat distribution, and enhance flavor by vaporizing drippings.
  • Interior Halogen Grill Lights: Ensure safe and convenient nighttime grilling.
  • Heat Zone Separators: Allow for isolated temperature zones, enabling you to grill various BBQ favorites simultaneously at different temperatures.
  • Gold Standard Lifetime Warranty: Reflects the manufacturer's confidence in quality and durability, proudly made in the USA.

Includes Grill Cover, Rib Rack, Rotisserie Kit, Smoker Box, & Griddle Plate


Summerset Quest 30-Inch Built-In Gas Grill: Redefining High Performance, Versatility, and Durability

Looking for a grill that has a large capacity for grilling for large parties and has unlimited versatility? The Summerset Quest 30-Inch Built-In Gas Grill is the ideal choice. Designed with top-tier performance, unmatched versatility, and exceptional outdoor durability, this grill combines modern design with innovative features, making it the ultimate all-in-one grilling solution.

Sleek, Modern Design of the Summerset Quest Series

The Summerset Quest Series boasts a newly updated design that enhances your outdoor kitchen with sharp, clean lines and a contemporary aesthetic that will impress any guest. Its angular grill good design gives you 16-inches of hood clearance for larger BBQ favorites and easy rotisserie grilling. 

Built from durable 304 stainless steel, this grill is engineered to withstand harsh outdoor conditions, offering superior resistance to weather, rust, and high heat. The 304 stainless steel full-width hood handle provides a sleek look and full control over the hood's operation. Additionally, the 18-gauge double-lined, spring-assisted grill hood prevents heat discoloration and ensures easy opening and closing.

Summerset Quest 30 Grill: Unmatched Burner Performance

In 2024, the Quest Series introduced enhancements to elevate outdoor cooking performance. At its core are Two (2) powerful 18,000 BTU U-tube burners, delivering intense heat and a broad temperature range for rapid preheating and even heat distribution. Say goodbye to uneven cooking and temperature inconsistencies with these high-performance burners.

Above these powerful burners lie 8mm square stainless steel cooking grates, designed for maximum surface contact to ensure faster, more even cooking. These grates prevent food from falling through thanks to their closely spaced rods. Underneath the grates, the easy-clean ceramic briquette trays provide excellent heat distribution and enhance your BBQ flavors by vaporizing drippings, creating a mouth-watering smoky taste.

Summerset Quest Series: Ultimate Versatility

The Quest Series of 2024 elevates versatility, allowing you to tackle any recipe with professional results. Multi-position warming racks let you keep food warm or manage different cooking temperatures simultaneously. Adjust the racks closer to the grilling surface for more direct heat or higher up to keep food warm without overcooking.

The 10,500 BTU angled infrared rotisserie burner adds further versatility, supporting both warming racks and the included rotisserie kit, which features 40 lbs. capacity motor for larger BBQ items. Stainless steel heat zone separators enable you to create distinct cooking zones, allowing you to grill various foods at different temperatures simultaneously. Essential accessories such as a stainless steel drop-in smoker box, rib rack, and griddle plate are included, ensuring you have everything you need for a comprehensive grilling experience.

Enhanced Safety Features of the Summerset Quest Series

Safety is a priority with Summerset Grills. The new exterior LED strip light with white and red bezel lighting clearly indicates burner status (on/off), adding a practical safety feature along with a sleek look. The rear burner flame-out system automatically stops the gas supply if the flame is not detected. The electronic flame thrower ignition system guarantees safe, reliable starts every time. Cleanup is simplified with a removable, dishwasher-safe drip tray, making grease management effortless. Additionally, the waterfall LED strip over the knobs provides a unique, stylish nighttime appearance.

Proudly Made in the USA

The Summerset Quest Series is backed by a Gold Standard Lifetime Warranty, reflecting the manufacturer's confidence in its quality and durability. Proudly made in the USA, this grill embodies the pinnacle of outdoor cooking equipment, offering unparalleled performance, versatility, and longevity. Invest in Summerset Quest 30-Inch Built-In Gas Grill and elevate your outdoor cooking experience with a grill that truly delivers on all fronts.


Manufacturer Information

Click here for Line Drawing

Click here for Warranty


Lifetime Warranty

Summerset gas grills offer a lifetime warranty against manufacturing and workmanship defects for construction, cooking grates, burners, burner covers, valves, heat zone separators, ceramic briquette systems, and temperature gauges. Electrical components and all other parts are covered for three (3) years. Labor is not included. To validate the warranty, submit the registration form online within 30 days of purchase.

 

Summerset Quest Series 30-Inch 2 Burner Built-In Gas Grill

Model;
  • QST30-NG
  • QST30-LP
Material 304 Stainless Steel 
Fuel Type Natural Gas or Propane
Configuration Built In
Collection Quest Series
Primary Color Stainless Steel
Dimensions
  • Width: 30"
  • Depth: 22 1/2"
  • Height: 26"
Cut Out Dimensions
  • Cut Out Width: 26 1/4"
  • Cut Out Depth: 19 1/2"
  • Cut Out Height: 9 7/8"
Main Burner Material 304 Stainless Steel
Number of Burners 2 Burners
Burner Type U-Tube Burners
Total Grilling BTUs 36,000 BTUs
Total BTUs Per Burner 18,000 BTUs
Cooking Grate Type 8mm Square Cooking Grates
Main Grilling Area 512 Sq. Inches
Grilling Grid Dimensions 26 1/4" X 19 1/2"
Multi Position Warming Racks Included (2 Racks)
Rotisserie Kit Included
Angled Infrared Backburner BTUs 10,500 BTUs
Primary Ignition Type Electronic Flame Thrower Ignition 
Flash Tubes (Secondary Ignition) Included
Easy-Clean Ceramic Briquettes Included
Heat Zone Separators Included
Spring Assisted Hood Included
Removal Drip Tray (Dishwasher Safe) Included
Thermometer Analog
Rear Burner Flame-Out System Included
Burner State Off/On Lights Included
Interior Halogen Grilling Lights Included
Exterior Waterfall Control Panel Lights Included (Color: White)
Rib Rack Included
Smoker Box Included
Drop-In Stainless Steel Griddle Plate Included
Grill Cover Included

 

Shipping Quick Facts

  • Free Shipping: Available for orders over $99 within the Continental US.
  • Flat-Rate Shipping: $10.95 for orders under $99.
  • Free Curbside Liftgate Delivery: Included with all freight and LTL deliveries.
  • Scheduled Delivery Appointments: All freight and LTL deliveries include a scheduled appointment at your convenience to ensure you're home.
  • Cancellations: Allowed before dispatch; refer to our Return Policy if the order has already shipped.

Shipping & Delivery Details

This Shipping Policy applies to orders shipped within the United States (excluding Hawaii & Alaska). By placing an order with us, you accept the policies contained herein.

Enjoy free shipping for orders over $99. Orders under $99 pay a flat shipping fee of $10.95. Benefit from complimentary shipping for your entire purchase delivered straight to your home, even for the larger items! *Applies only within the Continental US.


Estimated Delivery Time

Post shipment, anticipate your items within a timeframe of 3-5 business days. We utilize UPS and FedEx for smaller items. It's crucial to note that more substantial items and certain orders are dispatched via freight. Freight shipping is somewhat more intricate compared to regular parcel deliveries, hence understanding the process in advance ensures a smooth delivery experience.


Freight Shipment Specifics

The majority of freight items are shipped on pallets. Some delivery companies will reach out to fix a delivery slot, whereas others aim to drop off your order at the most accessible spot nearest to your home, preferably close to a garage. The shipping confirmation email will detail the specific delivery procedures to anticipate.


For Scheduled Delivery

Companies that arrange delivery slots necessitate your presence for the delivery and your signature for confirmation. Deliveries are made using a semi-truck with lift gate service, placing the shipment by the curb. Should you grant permission for the delivery to be left unsupervised, BBQ Kitchen Pros cannot assume responsibility for any ensuing damages. The process might seem daunting, but for a comprehensive understanding, we recommend you peruse our thorough freight delivery guide to prevent unforeseen challenges.


For Non-Scheduled Deliveries

Delivery services that don't operate on appointments don't mandate your presence or a scheduled delivery slot. There's also no signature required upon receipt. Without the hassle of scheduling or waiting around, let the delivery come to you. If you're home during the drop-off, the driver can be asked to place your items in the garage. If you're away, they'll position it close to the garage or main entry.

Dispatch Timeframe

Items are typically dispatched from our warehouse within 1-3 business days. Affordable $10.95 Flat-Rate Shipping Orders below $99+ benefit from a consistent shipping rate. As your purchase value goes up, your shipping charge remains unchanged!


Change of Address

Once your order is in transit, we cannot change the delivery address. If you need to change the delivery address, please contact us within 24 hours of placing your order at support@bbqkitchenpros.com.


Cancellations

You may cancel your order at any time before it has been dispatched. If your order has already been dispatched, please refer to our Return Policy.


Parcels Damaged in Transit

If you find that your parcel has been damaged in transit, please reject the parcel if possible and contact our customer service. If the parcel has been delivered without your presence, please contact customer service for further assistance.

If you have any questions or concerns regarding our Shipping Policy, please contact us at support@bbqkitchenpros.com.

Easy Returns

  • 30-Day Returns Hassle-free returns within 30 days of purchase.
  • Easy Process – Contact us for quick approval and a prepaid return label.
  • No Restocking Fees – Enjoy full refunds without additional deductions.
  • Free Damage Protection – We’ll replace or refund damaged or incorrect items quickly, covering all shipping and additional costs for your convenience.
  • Custom Items Cannot Be Returned: All custom product sales are final. This includes Ready-To-Finish Outdoor Kitchens, color additions to grills and appliances, and special order items.
  • Prepaid Shipping Labels – Convenient return shipping within the continental US.
  • Return Shipping: We take care of all return logistics, and the shipping cost is deducted directly from your refund—no separate payments required.

 BBQ Kitchen Pros Return Policy

At BBQ Kitchen Pros, we want our customers to be completely satisfied with their purchases. If for any reason you are not satisfied with your order, we offer a return and refund policy.


30 Day Returns

We accept returns within 30 days of the date of purchase. If you wish to return an item, please contact our customer service department to receive an authorization number before shipping the item back to us. Please note that items returned without an authorization number will not be accepted. Items must be returned in new condition. 


Return Shipping

We stand behind our products and want you to be satisfied with them. In the case that you decide to return your purchase, we will gladly refund you for the product in its entirety minus the cost of shipping and return shipping incurred by BBQ Kitchen Pros.

To qualify for return shipping, items must be returned in the original packaging, and pallet, (if included) and within the continental US. Once your return is approved and processed, we will provide a prepaid return shipping label. Simply print the label and adhere to the package. Please ensure the returned item is packed securely to avoid damage during transit.

Remember, returns only apply to items returned in the original packaging. If an item is returned in non-original or damaged packaging, the customer may be responsible for any return shipping costs. In addition, freight shipping is scheduled for pick-up at a specific date and time, which is agreed upon by the customer. and customers must be there at the scheduled time. Missing scheduled freight time will result in a dry run fee which is issued by the shipping company. 


Damaged Items

If your order arrives damaged, defective, or incorrect, please make a note of it immediately when signing for delivery and send photos to support@bbqkitchenpros.com on the day of delivery. 

Original Packaging Please keep all the original packaging for any items that need to be returned. Items that are not returned in their original packaging may not be accepted for return.

Non-Refundable Items that become damaged after use are non-refundable unless specified under warranty.

We hope that our return and refund policy makes it easy for you to shop with confidence at BBQ Kitchen Pros. If you have any questions or concerns about our policy, please don't hesitate to contact our customer service department.


A. 30 Day Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. Items must be returned in new condition. You’ll also need a receipt or proof of purchase.


B. Easy Return Process

To start a return, you can contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530. Once your return is accepted, we’ll send you a return shipping label as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Items that are not eligible for return include the following:

Custom-made, special-order, and made-to-order products. Items are marked non-returnable in the item description. 


C. Damaged & Wrong Products & Issues

Please inspect your order upon reception and contact us immediately within 24 hours if the item is defective or damaged or if you received the wrong item so that we can evaluate the issue and make it right. To return your product, you should contact our mail. Depending on where you live, the time it may take for your exchanged product to reach you may vary.


D. Exchanges

We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530.


E. No Re-stocking Fees

For our products, there is no Restocking Fee.


F. Refunds

We will notify you once we’ve received and inspected your return and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded back to your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund too.

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Fast, Free Shipping

Free shipping on orders $99+ in the continental U.S.

Owner Operated Support

Talk directly to the owner—20 years’ of real expertise.

Description

Summerset Quest 30-Inch Built-In Gas Grill 


Key Features

  • Modern Design with Versatile Features: Modern, sharp-lined design with enhanced versatile features to change your grilling forever
  • Raised 16-Inch Grill Hood: Offers ample space for grilling and rotisserie cooking, accommodating larger cuts of meat.
  • Exterior LED Strip Lighting: Innovative white and red bezel lighting clearly indicates burner status (on/off), enhancing both functionality and aesthetics.
  • Multi-Position Warming Racks: Two adjustable warming racks allow you to keep food warm and manage different cooking temperatures simultaneously.
  • Includes stainless steel rib rack that replaces warming rack for low and slow cooking. 
  • Advanced Electronic Flame Thrower Ignition: Ensures safe and reliable grill starts every time.
  • Waterfall LED Strip Lighting: Unique LED lighting over the knobs adds a sleek, stylish look for nighttime grilling.
  • Removable, Dishwasher-Safe Drip Tray: Simplifies grease cleaning for effortless maintenance.
  • Rear Burner Flame-Out System: Enhances safety by automatically stopping the gas supply if no flame is detected.
  • 10,500 BTU Angled Infrared Rotisserie Burner: Provides additional space for warming racks and versatile rotisserie cooking.
  • 8mm Square Cooking Grates: Ensure maximum surface contact for faster, more even cooking while reducing food fall-through.
  • Comprehensive Accessories: Includes a grill cover, smoker box, rib rack, drop-in griddle plate, and rotisserie kit with a 40 lbs. motor capacity.
  • 304 Stainless Steel Construction: Offers exceptional durability against weather, rust, and high heat.
  • Full-Width Stainless Steel Hood Handle: Adds a modern look and provides complete control over hood operation.
  • 18-Gauge Double-Lined, Spring-Assisted Grill Hood: Prevents heat discoloration and ensures easy opening and closing.
  • High-Performance U-Tube Burners: Two 18,000 BTU U-tube burners deliver intense heat for rapid preheating and even heat distribution.
  • Ceramic Briquette Trays: Easy-clean trays protect burners, provide even heat distribution, and enhance flavor by vaporizing drippings.
  • Interior Halogen Grill Lights: Ensure safe and convenient nighttime grilling.
  • Heat Zone Separators: Allow for isolated temperature zones, enabling you to grill various BBQ favorites simultaneously at different temperatures.
  • Gold Standard Lifetime Warranty: Reflects the manufacturer's confidence in quality and durability, proudly made in the USA.

Includes Grill Cover, Rib Rack, Rotisserie Kit, Smoker Box, & Griddle Plate


Summerset Quest 30-Inch Built-In Gas Grill: Redefining High Performance, Versatility, and Durability

Looking for a grill that has a large capacity for grilling for large parties and has unlimited versatility? The Summerset Quest 30-Inch Built-In Gas Grill is the ideal choice. Designed with top-tier performance, unmatched versatility, and exceptional outdoor durability, this grill combines modern design with innovative features, making it the ultimate all-in-one grilling solution.

Sleek, Modern Design of the Summerset Quest Series

The Summerset Quest Series boasts a newly updated design that enhances your outdoor kitchen with sharp, clean lines and a contemporary aesthetic that will impress any guest. Its angular grill good design gives you 16-inches of hood clearance for larger BBQ favorites and easy rotisserie grilling. 

Built from durable 304 stainless steel, this grill is engineered to withstand harsh outdoor conditions, offering superior resistance to weather, rust, and high heat. The 304 stainless steel full-width hood handle provides a sleek look and full control over the hood's operation. Additionally, the 18-gauge double-lined, spring-assisted grill hood prevents heat discoloration and ensures easy opening and closing.

Summerset Quest 30 Grill: Unmatched Burner Performance

In 2024, the Quest Series introduced enhancements to elevate outdoor cooking performance. At its core are Two (2) powerful 18,000 BTU U-tube burners, delivering intense heat and a broad temperature range for rapid preheating and even heat distribution. Say goodbye to uneven cooking and temperature inconsistencies with these high-performance burners.

Above these powerful burners lie 8mm square stainless steel cooking grates, designed for maximum surface contact to ensure faster, more even cooking. These grates prevent food from falling through thanks to their closely spaced rods. Underneath the grates, the easy-clean ceramic briquette trays provide excellent heat distribution and enhance your BBQ flavors by vaporizing drippings, creating a mouth-watering smoky taste.

Summerset Quest Series: Ultimate Versatility

The Quest Series of 2024 elevates versatility, allowing you to tackle any recipe with professional results. Multi-position warming racks let you keep food warm or manage different cooking temperatures simultaneously. Adjust the racks closer to the grilling surface for more direct heat or higher up to keep food warm without overcooking.

The 10,500 BTU angled infrared rotisserie burner adds further versatility, supporting both warming racks and the included rotisserie kit, which features 40 lbs. capacity motor for larger BBQ items. Stainless steel heat zone separators enable you to create distinct cooking zones, allowing you to grill various foods at different temperatures simultaneously. Essential accessories such as a stainless steel drop-in smoker box, rib rack, and griddle plate are included, ensuring you have everything you need for a comprehensive grilling experience.

Enhanced Safety Features of the Summerset Quest Series

Safety is a priority with Summerset Grills. The new exterior LED strip light with white and red bezel lighting clearly indicates burner status (on/off), adding a practical safety feature along with a sleek look. The rear burner flame-out system automatically stops the gas supply if the flame is not detected. The electronic flame thrower ignition system guarantees safe, reliable starts every time. Cleanup is simplified with a removable, dishwasher-safe drip tray, making grease management effortless. Additionally, the waterfall LED strip over the knobs provides a unique, stylish nighttime appearance.

Proudly Made in the USA

The Summerset Quest Series is backed by a Gold Standard Lifetime Warranty, reflecting the manufacturer's confidence in its quality and durability. Proudly made in the USA, this grill embodies the pinnacle of outdoor cooking equipment, offering unparalleled performance, versatility, and longevity. Invest in Summerset Quest 30-Inch Built-In Gas Grill and elevate your outdoor cooking experience with a grill that truly delivers on all fronts.


Manufacturer Information

Click here for Line Drawing

Click here for Warranty


Lifetime Warranty

Summerset gas grills offer a lifetime warranty against manufacturing and workmanship defects for construction, cooking grates, burners, burner covers, valves, heat zone separators, ceramic briquette systems, and temperature gauges. Electrical components and all other parts are covered for three (3) years. Labor is not included. To validate the warranty, submit the registration form online within 30 days of purchase.

Specs & Dimensions

 

Summerset Quest Series 30-Inch 2 Burner Built-In Gas Grill

Model;
  • QST30-NG
  • QST30-LP
Material 304 Stainless Steel 
Fuel Type Natural Gas or Propane
Configuration Built In
Collection Quest Series
Primary Color Stainless Steel
Dimensions
  • Width: 30"
  • Depth: 22 1/2"
  • Height: 26"
Cut Out Dimensions
  • Cut Out Width: 26 1/4"
  • Cut Out Depth: 19 1/2"
  • Cut Out Height: 9 7/8"
Main Burner Material 304 Stainless Steel
Number of Burners 2 Burners
Burner Type U-Tube Burners
Total Grilling BTUs 36,000 BTUs
Total BTUs Per Burner 18,000 BTUs
Cooking Grate Type 8mm Square Cooking Grates
Main Grilling Area 512 Sq. Inches
Grilling Grid Dimensions 26 1/4" X 19 1/2"
Multi Position Warming Racks Included (2 Racks)
Rotisserie Kit Included
Angled Infrared Backburner BTUs 10,500 BTUs
Primary Ignition Type Electronic Flame Thrower Ignition 
Flash Tubes (Secondary Ignition) Included
Easy-Clean Ceramic Briquettes Included
Heat Zone Separators Included
Spring Assisted Hood Included
Removal Drip Tray (Dishwasher Safe) Included
Thermometer Analog
Rear Burner Flame-Out System Included
Burner State Off/On Lights Included
Interior Halogen Grilling Lights Included
Exterior Waterfall Control Panel Lights Included (Color: White)
Rib Rack Included
Smoker Box Included
Drop-In Stainless Steel Griddle Plate Included
Grill Cover Included

 

Shipping & Delivery

Shipping Quick Facts

  • Free Shipping: Available for orders over $99 within the Continental US.
  • Flat-Rate Shipping: $10.95 for orders under $99.
  • Free Curbside Liftgate Delivery: Included with all freight and LTL deliveries.
  • Scheduled Delivery Appointments: All freight and LTL deliveries include a scheduled appointment at your convenience to ensure you're home.
  • Cancellations: Allowed before dispatch; refer to our Return Policy if the order has already shipped.

Shipping & Delivery Details

This Shipping Policy applies to orders shipped within the United States (excluding Hawaii & Alaska). By placing an order with us, you accept the policies contained herein.

Enjoy free shipping for orders over $99. Orders under $99 pay a flat shipping fee of $10.95. Benefit from complimentary shipping for your entire purchase delivered straight to your home, even for the larger items! *Applies only within the Continental US.


Estimated Delivery Time

Post shipment, anticipate your items within a timeframe of 3-5 business days. We utilize UPS and FedEx for smaller items. It's crucial to note that more substantial items and certain orders are dispatched via freight. Freight shipping is somewhat more intricate compared to regular parcel deliveries, hence understanding the process in advance ensures a smooth delivery experience.


Freight Shipment Specifics

The majority of freight items are shipped on pallets. Some delivery companies will reach out to fix a delivery slot, whereas others aim to drop off your order at the most accessible spot nearest to your home, preferably close to a garage. The shipping confirmation email will detail the specific delivery procedures to anticipate.


For Scheduled Delivery

Companies that arrange delivery slots necessitate your presence for the delivery and your signature for confirmation. Deliveries are made using a semi-truck with lift gate service, placing the shipment by the curb. Should you grant permission for the delivery to be left unsupervised, BBQ Kitchen Pros cannot assume responsibility for any ensuing damages. The process might seem daunting, but for a comprehensive understanding, we recommend you peruse our thorough freight delivery guide to prevent unforeseen challenges.


For Non-Scheduled Deliveries

Delivery services that don't operate on appointments don't mandate your presence or a scheduled delivery slot. There's also no signature required upon receipt. Without the hassle of scheduling or waiting around, let the delivery come to you. If you're home during the drop-off, the driver can be asked to place your items in the garage. If you're away, they'll position it close to the garage or main entry.

Dispatch Timeframe

Items are typically dispatched from our warehouse within 1-3 business days. Affordable $10.95 Flat-Rate Shipping Orders below $99+ benefit from a consistent shipping rate. As your purchase value goes up, your shipping charge remains unchanged!


Change of Address

Once your order is in transit, we cannot change the delivery address. If you need to change the delivery address, please contact us within 24 hours of placing your order at support@bbqkitchenpros.com.


Cancellations

You may cancel your order at any time before it has been dispatched. If your order has already been dispatched, please refer to our Return Policy.


Parcels Damaged in Transit

If you find that your parcel has been damaged in transit, please reject the parcel if possible and contact our customer service. If the parcel has been delivered without your presence, please contact customer service for further assistance.

If you have any questions or concerns regarding our Shipping Policy, please contact us at support@bbqkitchenpros.com.

Easy Returns

Easy Returns

  • 30-Day Returns Hassle-free returns within 30 days of purchase.
  • Easy Process – Contact us for quick approval and a prepaid return label.
  • No Restocking Fees – Enjoy full refunds without additional deductions.
  • Free Damage Protection – We’ll replace or refund damaged or incorrect items quickly, covering all shipping and additional costs for your convenience.
  • Custom Items Cannot Be Returned: All custom product sales are final. This includes Ready-To-Finish Outdoor Kitchens, color additions to grills and appliances, and special order items.
  • Prepaid Shipping Labels – Convenient return shipping within the continental US.
  • Return Shipping: We take care of all return logistics, and the shipping cost is deducted directly from your refund—no separate payments required.

 BBQ Kitchen Pros Return Policy

At BBQ Kitchen Pros, we want our customers to be completely satisfied with their purchases. If for any reason you are not satisfied with your order, we offer a return and refund policy.


30 Day Returns

We accept returns within 30 days of the date of purchase. If you wish to return an item, please contact our customer service department to receive an authorization number before shipping the item back to us. Please note that items returned without an authorization number will not be accepted. Items must be returned in new condition. 


Return Shipping

We stand behind our products and want you to be satisfied with them. In the case that you decide to return your purchase, we will gladly refund you for the product in its entirety minus the cost of shipping and return shipping incurred by BBQ Kitchen Pros.

To qualify for return shipping, items must be returned in the original packaging, and pallet, (if included) and within the continental US. Once your return is approved and processed, we will provide a prepaid return shipping label. Simply print the label and adhere to the package. Please ensure the returned item is packed securely to avoid damage during transit.

Remember, returns only apply to items returned in the original packaging. If an item is returned in non-original or damaged packaging, the customer may be responsible for any return shipping costs. In addition, freight shipping is scheduled for pick-up at a specific date and time, which is agreed upon by the customer. and customers must be there at the scheduled time. Missing scheduled freight time will result in a dry run fee which is issued by the shipping company. 


Damaged Items

If your order arrives damaged, defective, or incorrect, please make a note of it immediately when signing for delivery and send photos to support@bbqkitchenpros.com on the day of delivery. 

Original Packaging Please keep all the original packaging for any items that need to be returned. Items that are not returned in their original packaging may not be accepted for return.

Non-Refundable Items that become damaged after use are non-refundable unless specified under warranty.

We hope that our return and refund policy makes it easy for you to shop with confidence at BBQ Kitchen Pros. If you have any questions or concerns about our policy, please don't hesitate to contact our customer service department.


A. 30 Day Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. Items must be returned in new condition. You’ll also need a receipt or proof of purchase.


B. Easy Return Process

To start a return, you can contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530. Once your return is accepted, we’ll send you a return shipping label as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Items that are not eligible for return include the following:

Custom-made, special-order, and made-to-order products. Items are marked non-returnable in the item description. 


C. Damaged & Wrong Products & Issues

Please inspect your order upon reception and contact us immediately within 24 hours if the item is defective or damaged or if you received the wrong item so that we can evaluate the issue and make it right. To return your product, you should contact our mail. Depending on where you live, the time it may take for your exchanged product to reach you may vary.


D. Exchanges

We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530.


E. No Re-stocking Fees

For our products, there is no Restocking Fee.


F. Refunds

We will notify you once we’ve received and inspected your return and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded back to your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund too.