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TrueFlame E Series 25 Inch 3 Burner Freestanding Gas Grill
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TrueFlame E Series 25 Inch 3 Burner Freestanding Gas Grill

SKU TFE25-LP + CART-TF-25DC
Save 8%
Original Price $2,398.00
Current Price $2,198.00
+ Free Shipping
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TrueFlame E-Series 25 Inch 3 Burner Gas Grill w/ Cart


Key Features

    • 304 Stainless Steel Construction: Provides ultimate resistance to rust, heat discoloration, and wear, ensuring long-lasting durability in all weather conditions.
    • Three Stainless Steel High-Powered Tube Burners (42,000 BTUs): Offers versatile temperature control, perfect for a variety of grilling techniques.
    • Heavy-Duty 8mm Round Stainless Steel Cooking Grates: Delivers perfect sear marks and a non-stick design, ideal for grilling delicate BBQ favorites.
    • 304 Stainless Steel Flame Tamers: Protects the burners while ensuring even heat distribution and vaporizing drippings to enhance BBQ flavor.
    • Knurled Heat-Resistant Handle: Ensures safe grill hood opening, even at high temperatures.
    • Three Heat Zone Separators: Allows for precision control of different cooking temperatures across the grilling surface.
    • Stainless Steel Warming Rack with Removable Tray: Expands the cooking area, perfect for vegetables, searing, and roasting.
    • Flame Thrower Ignition System: Provides a safe, reliable start with a simple twist and press of the control knob.
    • Flash Tubes Backup Ignition System: Delivers a quick and reliable backup to ensure you’re always ready to grill.
    • Grill Cart Included: Features a 304 stainless steel cart with folding side shelves, double-door storage, a propane tank holder, and caster locking wheels for easy mobility.

TrueFlame E-Series Freestanding Grills | Premium Quality Without the Premium Price

The TrueFlame E-Series 25-Inch 3 Burner Freestanding Gas Grill is the answer for grill enthusiasts seeking top-notch performance on a budget. Don't let its compact size fool you—this grill packs a punch! Perfect for smaller outdoor kitchens or grill islands, it still boasts an impressive cooking capacity. Crafted from commercial-grade 304 stainless steel, it's built to endure the elements, warding off rust and heat discoloration, ensuring years of BBQ bliss. At its core, you'll find three high-powered stainless steel tube burners, delivering a total of 42,000 BTUs. Whether you're aiming for that perfect sear or slow-cooking ribs to juicy perfection, these burners have got you covered.

TrueFlame's E-Series Grills: Triple Heat Zones for Versatile Cooking

The grill's secret weapon lies just above the burners: 304 stainless steel flame tamers. These not only shield your burners from grease drips but also guarantee even heat distribution, transforming drippings into mouthwatering BBQ flavor. And the best part? They're easy to remove and clean. With three distinct heat zones, you're free to sear a steak on one side, grill chicken in the center, and roast veggies on the other—all at once. It's like having three grills in one!

Perfect Sear Every Time with 8mm Round Stainless Steel Grates

TrueFlame's 8mm round stainless steel cooking grates deliver the perfect balance between a non-stick surface and those iconic sear marks. These grates are robust enough to handle delicate foods like fish without sticking and make cleanup a breeze. With 539 square inches of primary grilling space, you can easily cook up to 14 burgers at once. Plus, the 149 square-inch stainless steel warming rack is ideal for toasting buns or melting cheese on your burgers, taking your cookout game to the next level.

Safe and Reliable Ignition for Stress-Free Grilling

Say goodbye to frustrating starts with TrueFlame's Flame Thrower Ignition System. Just a simple push and twist of the knob sparks each burner into action, ensuring a quick and reliable start every time. And if you ever need a backup plan, the Flash Tubes have you covered. Light a match and use the flash tube, and you're ready to grill. Whether you're a BBQ newbie or a seasoned pro, the TrueFlame E-Series makes grilling easy and dependable.

Effortless Mobility with the TrueFlame Grill Cart

This freestanding model comes with the TrueFlame Grill Cart, designed for easy backyard mobility. Made from 304 stainless steel, it's ready to face any weather or season. The cart features folding side shelves for extra prep space, which conveniently fold away for storage when you're done grilling. Double door storage below provides room for all your BBQ essentials, including a secure spot for your propane tank. With four heavy-duty caster wheels, you can effortlessly move your grill around the patio or backyard, making it the perfect companion for any outdoor gathering.


Manufacturer Information

Click here for the Owner Manual

Click here for the Spec Sheet

Click here for the TrueFlame Catalog

Click here for the Cleaning and Care Guide


Warranty

When you choose TrueFlame Grill by AMD Direct, you're not just getting a premium gas appliance but securing peace of mind with our industry-leading GOLD STANDARD LIFETIME WARRANTY. This unrivaled warranty ensures every part of your grill, from the sturdy stainless steel construction to the essential cooking grates, burners, valves, and even the innovative briquette systems, is covered for life without any proration. Furthermore, we extend a 3-year warranty to all other parts and electrical components, including LED bulbs, wire harnesses, and transformers. Precision engineering and exceptional performance are hallmarks of AMD Direct, and our comprehensive warranty reflects our commitment to your long-term grilling success.


TrueFlame Learning Center


Order now with free shipping!

TrueFlame Built-In 25 Inch 3 Burner Gas Grill w/ Grill Cart

Models 
  • TF25-NG (Natural Gas)

  • TF25-LP (Propane)

Exterior Material 304 Stainless Steel 
Fuel Type Natural Gas (NG) or Propane (LP)
Configuration Freestanding
Collection E-Series
Primary Color Stainless Steel
Dimensions
  • Width: 49"
  • Depth: 25.472"
  • Height: 49"
Burner Material Stainless Steel 
Number of Burners 3 Burners
Total Grilling BTUs 42,000 BTUs
BTUs Per Burner  14,000 BTUs
Grill Grate Material 304 Stainless Steel 
Cooking Grate Type 8mm Round
Total Grilling Area  680 Sq. Inches
Main Grilling Area 539 Sq. Inches
Warming Rack Area 141 Sq. Inches
Burger Count 14 Burgers
Rotisserie Infrared Burner None
Primary Ignition Type Flame Thrower Ignition System
Secondary Ignition Flash Tubes Ignition System
Gas Control Panel Lights None
Heat Zone Separators Yes 
Heat Zone Separator Count 3 Zones
Grill Hood  Knurled Heat-Resistant Handle
Interior Lighting None
Thermometer Analog Thermometer
Drop-In Sear Burner Optional
Rotisserie Kit Optional
ETL Certified Yes
Assembly Required Some Assembly Required
Warranty  Gold Standard Lifetime Warranty


Shipping Quick Facts

  • Free Shipping: Available for orders over $99 within the Continental US.
  • Flat-Rate Shipping: $10.95 for orders under $99.
  • Free Curbside Liftgate Delivery: Included with all freight and LTL deliveries.
  • Scheduled Delivery Appointments: All freight and LTL deliveries include a scheduled appointment at your convenience to ensure you're home.
  • Cancellations: Allowed before dispatch; refer to our Return Policy if the order has already shipped.

Shipping & Delivery Details

This Shipping Policy applies to orders shipped within the United States (excluding Hawaii & Alaska). By placing an order with us, you accept the policies contained herein.

Enjoy free shipping for orders over $99. Orders under $99 pay a flat shipping fee of $10.95. Benefit from complimentary shipping for your entire purchase delivered straight to your home, even for the larger items! *Applies only within the Continental US.


Estimated Delivery Time

Post shipment, anticipate your items within a timeframe of 3-5 business days. We utilize UPS and FedEx for smaller items. It's crucial to note that more substantial items and certain orders are dispatched via freight. Freight shipping is somewhat more intricate compared to regular parcel deliveries, hence understanding the process in advance ensures a smooth delivery experience.


Freight Shipment Specifics

The majority of freight items are shipped on pallets. Some delivery companies will reach out to fix a delivery slot, whereas others aim to drop off your order at the most accessible spot nearest to your home, preferably close to a garage. The shipping confirmation email will detail the specific delivery procedures to anticipate.


For Scheduled Delivery

Companies that arrange delivery slots necessitate your presence for the delivery and your signature for confirmation. Deliveries are made using a semi-truck with lift gate service, placing the shipment by the curb. Should you grant permission for the delivery to be left unsupervised, BBQ Kitchen Pros cannot assume responsibility for any ensuing damages. The process might seem daunting, but for a comprehensive understanding, we recommend you peruse our thorough freight delivery guide to prevent unforeseen challenges.


For Non-Scheduled Deliveries

Delivery services that don't operate on appointments don't mandate your presence or a scheduled delivery slot. There's also no signature required upon receipt. Without the hassle of scheduling or waiting around, let the delivery come to you. If you're home during the drop-off, the driver can be asked to place your items in the garage. If you're away, they'll position it close to the garage or main entry.

Dispatch Timeframe

Items are typically dispatched from our warehouse within 1-3 business days. Affordable $10.95 Flat-Rate Shipping Orders below $99+ benefit from a consistent shipping rate. As your purchase value goes up, your shipping charge remains unchanged!


Change of Address

Once your order is in transit, we cannot change the delivery address. If you need to change the delivery address, please contact us within 24 hours of placing your order at support@bbqkitchenpros.com.


Cancellations

You may cancel your order at any time before it has been dispatched. If your order has already been dispatched, please refer to our Return Policy.


Parcels Damaged in Transit

If you find that your parcel has been damaged in transit, please reject the parcel if possible and contact our customer service. If the parcel has been delivered without your presence, please contact customer service for further assistance.

If you have any questions or concerns regarding our Shipping Policy, please contact us at support@bbqkitchenpros.com.

Easy Returns

  • 30-Day Returns Hassle-free returns within 30 days of purchase.
  • Easy Process – Contact us for quick approval and a prepaid return label.
  • No Restocking Fees – Enjoy full refunds without additional deductions.
  • Free Damage Protection – We’ll replace or refund damaged or incorrect items quickly, covering all shipping and additional costs for your convenience.
  • Custom Items Cannot Be Returned: All custom product sales are final. This includes Ready-To-Finish Outdoor Kitchens, color additions to grills and appliances, and special order items.
  • Prepaid Shipping Labels – Convenient return shipping within the continental US.
  • Return Shipping: We take care of all return logistics, and the shipping cost is deducted directly from your refund—no separate payments required.

 BBQ Kitchen Pros Return Policy

At BBQ Kitchen Pros, we want our customers to be completely satisfied with their purchases. If for any reason you are not satisfied with your order, we offer a return and refund policy.


30 Day Returns

We accept returns within 30 days of the date of purchase. If you wish to return an item, please contact our customer service department to receive an authorization number before shipping the item back to us. Please note that items returned without an authorization number will not be accepted. Items must be returned in new condition. 


Return Shipping

We stand behind our products and want you to be satisfied with them. In the case that you decide to return your purchase, we will gladly refund you for the product in its entirety minus the cost of shipping and return shipping incurred by BBQ Kitchen Pros.

To qualify for return shipping, items must be returned in the original packaging, and pallet, (if included) and within the continental US. Once your return is approved and processed, we will provide a prepaid return shipping label. Simply print the label and adhere to the package. Please ensure the returned item is packed securely to avoid damage during transit.

Remember, returns only apply to items returned in the original packaging. If an item is returned in non-original or damaged packaging, the customer may be responsible for any return shipping costs. In addition, freight shipping is scheduled for pick-up at a specific date and time, which is agreed upon by the customer. and customers must be there at the scheduled time. Missing scheduled freight time will result in a dry run fee which is issued by the shipping company. 


Damaged Items

If your order arrives damaged, defective, or incorrect, please make a note of it immediately when signing for delivery and send photos to support@bbqkitchenpros.com on the day of delivery. 

Original Packaging Please keep all the original packaging for any items that need to be returned. Items that are not returned in their original packaging may not be accepted for return.

Non-Refundable Items that become damaged after use are non-refundable unless specified under warranty.

We hope that our return and refund policy makes it easy for you to shop with confidence at BBQ Kitchen Pros. If you have any questions or concerns about our policy, please don't hesitate to contact our customer service department.


A. 30 Day Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. Items must be returned in new condition. You’ll also need a receipt or proof of purchase.


B. Easy Return Process

To start a return, you can contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530. Once your return is accepted, we’ll send you a return shipping label as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Items that are not eligible for return include the following:

Custom-made, special-order, and made-to-order products. Items are marked non-returnable in the item description. 


C. Damaged & Wrong Products & Issues

Please inspect your order upon reception and contact us immediately within 24 hours if the item is defective or damaged or if you received the wrong item so that we can evaluate the issue and make it right. To return your product, you should contact our mail. Depending on where you live, the time it may take for your exchanged product to reach you may vary.


D. Exchanges

We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530.


E. No Re-stocking Fees

For our products, there is no Restocking Fee.


F. Refunds

We will notify you once we’ve received and inspected your return and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded back to your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund too.

Shop TrueFlame Departments

Learn More About Us

Owner-Operated, Built with Passion, Driven by Expertise.

Price Match Promise

Lowest price guaranteed: if you see it cheaper, we’ll beat it

No Sales Tax

The price you see is final. No hidden fees, and no sales tax except in NY.

Fast, Free Shipping

Free shipping on orders $99+ in the continental U.S.

Owner Operated Support

Talk directly to the owner—20 years’ of real expertise.

Description

TrueFlame E-Series 25 Inch 3 Burner Gas Grill w/ Cart


Key Features

    • 304 Stainless Steel Construction: Provides ultimate resistance to rust, heat discoloration, and wear, ensuring long-lasting durability in all weather conditions.
    • Three Stainless Steel High-Powered Tube Burners (42,000 BTUs): Offers versatile temperature control, perfect for a variety of grilling techniques.
    • Heavy-Duty 8mm Round Stainless Steel Cooking Grates: Delivers perfect sear marks and a non-stick design, ideal for grilling delicate BBQ favorites.
    • 304 Stainless Steel Flame Tamers: Protects the burners while ensuring even heat distribution and vaporizing drippings to enhance BBQ flavor.
    • Knurled Heat-Resistant Handle: Ensures safe grill hood opening, even at high temperatures.
    • Three Heat Zone Separators: Allows for precision control of different cooking temperatures across the grilling surface.
    • Stainless Steel Warming Rack with Removable Tray: Expands the cooking area, perfect for vegetables, searing, and roasting.
    • Flame Thrower Ignition System: Provides a safe, reliable start with a simple twist and press of the control knob.
    • Flash Tubes Backup Ignition System: Delivers a quick and reliable backup to ensure you’re always ready to grill.
    • Grill Cart Included: Features a 304 stainless steel cart with folding side shelves, double-door storage, a propane tank holder, and caster locking wheels for easy mobility.

TrueFlame E-Series Freestanding Grills | Premium Quality Without the Premium Price

The TrueFlame E-Series 25-Inch 3 Burner Freestanding Gas Grill is the answer for grill enthusiasts seeking top-notch performance on a budget. Don't let its compact size fool you—this grill packs a punch! Perfect for smaller outdoor kitchens or grill islands, it still boasts an impressive cooking capacity. Crafted from commercial-grade 304 stainless steel, it's built to endure the elements, warding off rust and heat discoloration, ensuring years of BBQ bliss. At its core, you'll find three high-powered stainless steel tube burners, delivering a total of 42,000 BTUs. Whether you're aiming for that perfect sear or slow-cooking ribs to juicy perfection, these burners have got you covered.

TrueFlame's E-Series Grills: Triple Heat Zones for Versatile Cooking

The grill's secret weapon lies just above the burners: 304 stainless steel flame tamers. These not only shield your burners from grease drips but also guarantee even heat distribution, transforming drippings into mouthwatering BBQ flavor. And the best part? They're easy to remove and clean. With three distinct heat zones, you're free to sear a steak on one side, grill chicken in the center, and roast veggies on the other—all at once. It's like having three grills in one!

Perfect Sear Every Time with 8mm Round Stainless Steel Grates

TrueFlame's 8mm round stainless steel cooking grates deliver the perfect balance between a non-stick surface and those iconic sear marks. These grates are robust enough to handle delicate foods like fish without sticking and make cleanup a breeze. With 539 square inches of primary grilling space, you can easily cook up to 14 burgers at once. Plus, the 149 square-inch stainless steel warming rack is ideal for toasting buns or melting cheese on your burgers, taking your cookout game to the next level.

Safe and Reliable Ignition for Stress-Free Grilling

Say goodbye to frustrating starts with TrueFlame's Flame Thrower Ignition System. Just a simple push and twist of the knob sparks each burner into action, ensuring a quick and reliable start every time. And if you ever need a backup plan, the Flash Tubes have you covered. Light a match and use the flash tube, and you're ready to grill. Whether you're a BBQ newbie or a seasoned pro, the TrueFlame E-Series makes grilling easy and dependable.

Effortless Mobility with the TrueFlame Grill Cart

This freestanding model comes with the TrueFlame Grill Cart, designed for easy backyard mobility. Made from 304 stainless steel, it's ready to face any weather or season. The cart features folding side shelves for extra prep space, which conveniently fold away for storage when you're done grilling. Double door storage below provides room for all your BBQ essentials, including a secure spot for your propane tank. With four heavy-duty caster wheels, you can effortlessly move your grill around the patio or backyard, making it the perfect companion for any outdoor gathering.


Manufacturer Information

Click here for the Owner Manual

Click here for the Spec Sheet

Click here for the TrueFlame Catalog

Click here for the Cleaning and Care Guide


Warranty

When you choose TrueFlame Grill by AMD Direct, you're not just getting a premium gas appliance but securing peace of mind with our industry-leading GOLD STANDARD LIFETIME WARRANTY. This unrivaled warranty ensures every part of your grill, from the sturdy stainless steel construction to the essential cooking grates, burners, valves, and even the innovative briquette systems, is covered for life without any proration. Furthermore, we extend a 3-year warranty to all other parts and electrical components, including LED bulbs, wire harnesses, and transformers. Precision engineering and exceptional performance are hallmarks of AMD Direct, and our comprehensive warranty reflects our commitment to your long-term grilling success.


TrueFlame Learning Center


Order now with free shipping!

Specs & Dimensions

TrueFlame Built-In 25 Inch 3 Burner Gas Grill w/ Grill Cart

Models 
  • TF25-NG (Natural Gas)

  • TF25-LP (Propane)

Exterior Material 304 Stainless Steel 
Fuel Type Natural Gas (NG) or Propane (LP)
Configuration Freestanding
Collection E-Series
Primary Color Stainless Steel
Dimensions
  • Width: 49"
  • Depth: 25.472"
  • Height: 49"
Burner Material Stainless Steel 
Number of Burners 3 Burners
Total Grilling BTUs 42,000 BTUs
BTUs Per Burner  14,000 BTUs
Grill Grate Material 304 Stainless Steel 
Cooking Grate Type 8mm Round
Total Grilling Area  680 Sq. Inches
Main Grilling Area 539 Sq. Inches
Warming Rack Area 141 Sq. Inches
Burger Count 14 Burgers
Rotisserie Infrared Burner None
Primary Ignition Type Flame Thrower Ignition System
Secondary Ignition Flash Tubes Ignition System
Gas Control Panel Lights None
Heat Zone Separators Yes 
Heat Zone Separator Count 3 Zones
Grill Hood  Knurled Heat-Resistant Handle
Interior Lighting None
Thermometer Analog Thermometer
Drop-In Sear Burner Optional
Rotisserie Kit Optional
ETL Certified Yes
Assembly Required Some Assembly Required
Warranty  Gold Standard Lifetime Warranty


Shipping & Delivery

Shipping Quick Facts

  • Free Shipping: Available for orders over $99 within the Continental US.
  • Flat-Rate Shipping: $10.95 for orders under $99.
  • Free Curbside Liftgate Delivery: Included with all freight and LTL deliveries.
  • Scheduled Delivery Appointments: All freight and LTL deliveries include a scheduled appointment at your convenience to ensure you're home.
  • Cancellations: Allowed before dispatch; refer to our Return Policy if the order has already shipped.

Shipping & Delivery Details

This Shipping Policy applies to orders shipped within the United States (excluding Hawaii & Alaska). By placing an order with us, you accept the policies contained herein.

Enjoy free shipping for orders over $99. Orders under $99 pay a flat shipping fee of $10.95. Benefit from complimentary shipping for your entire purchase delivered straight to your home, even for the larger items! *Applies only within the Continental US.


Estimated Delivery Time

Post shipment, anticipate your items within a timeframe of 3-5 business days. We utilize UPS and FedEx for smaller items. It's crucial to note that more substantial items and certain orders are dispatched via freight. Freight shipping is somewhat more intricate compared to regular parcel deliveries, hence understanding the process in advance ensures a smooth delivery experience.


Freight Shipment Specifics

The majority of freight items are shipped on pallets. Some delivery companies will reach out to fix a delivery slot, whereas others aim to drop off your order at the most accessible spot nearest to your home, preferably close to a garage. The shipping confirmation email will detail the specific delivery procedures to anticipate.


For Scheduled Delivery

Companies that arrange delivery slots necessitate your presence for the delivery and your signature for confirmation. Deliveries are made using a semi-truck with lift gate service, placing the shipment by the curb. Should you grant permission for the delivery to be left unsupervised, BBQ Kitchen Pros cannot assume responsibility for any ensuing damages. The process might seem daunting, but for a comprehensive understanding, we recommend you peruse our thorough freight delivery guide to prevent unforeseen challenges.


For Non-Scheduled Deliveries

Delivery services that don't operate on appointments don't mandate your presence or a scheduled delivery slot. There's also no signature required upon receipt. Without the hassle of scheduling or waiting around, let the delivery come to you. If you're home during the drop-off, the driver can be asked to place your items in the garage. If you're away, they'll position it close to the garage or main entry.

Dispatch Timeframe

Items are typically dispatched from our warehouse within 1-3 business days. Affordable $10.95 Flat-Rate Shipping Orders below $99+ benefit from a consistent shipping rate. As your purchase value goes up, your shipping charge remains unchanged!


Change of Address

Once your order is in transit, we cannot change the delivery address. If you need to change the delivery address, please contact us within 24 hours of placing your order at support@bbqkitchenpros.com.


Cancellations

You may cancel your order at any time before it has been dispatched. If your order has already been dispatched, please refer to our Return Policy.


Parcels Damaged in Transit

If you find that your parcel has been damaged in transit, please reject the parcel if possible and contact our customer service. If the parcel has been delivered without your presence, please contact customer service for further assistance.

If you have any questions or concerns regarding our Shipping Policy, please contact us at support@bbqkitchenpros.com.

Easy Returns

Easy Returns

  • 30-Day Returns Hassle-free returns within 30 days of purchase.
  • Easy Process – Contact us for quick approval and a prepaid return label.
  • No Restocking Fees – Enjoy full refunds without additional deductions.
  • Free Damage Protection – We’ll replace or refund damaged or incorrect items quickly, covering all shipping and additional costs for your convenience.
  • Custom Items Cannot Be Returned: All custom product sales are final. This includes Ready-To-Finish Outdoor Kitchens, color additions to grills and appliances, and special order items.
  • Prepaid Shipping Labels – Convenient return shipping within the continental US.
  • Return Shipping: We take care of all return logistics, and the shipping cost is deducted directly from your refund—no separate payments required.

 BBQ Kitchen Pros Return Policy

At BBQ Kitchen Pros, we want our customers to be completely satisfied with their purchases. If for any reason you are not satisfied with your order, we offer a return and refund policy.


30 Day Returns

We accept returns within 30 days of the date of purchase. If you wish to return an item, please contact our customer service department to receive an authorization number before shipping the item back to us. Please note that items returned without an authorization number will not be accepted. Items must be returned in new condition. 


Return Shipping

We stand behind our products and want you to be satisfied with them. In the case that you decide to return your purchase, we will gladly refund you for the product in its entirety minus the cost of shipping and return shipping incurred by BBQ Kitchen Pros.

To qualify for return shipping, items must be returned in the original packaging, and pallet, (if included) and within the continental US. Once your return is approved and processed, we will provide a prepaid return shipping label. Simply print the label and adhere to the package. Please ensure the returned item is packed securely to avoid damage during transit.

Remember, returns only apply to items returned in the original packaging. If an item is returned in non-original or damaged packaging, the customer may be responsible for any return shipping costs. In addition, freight shipping is scheduled for pick-up at a specific date and time, which is agreed upon by the customer. and customers must be there at the scheduled time. Missing scheduled freight time will result in a dry run fee which is issued by the shipping company. 


Damaged Items

If your order arrives damaged, defective, or incorrect, please make a note of it immediately when signing for delivery and send photos to support@bbqkitchenpros.com on the day of delivery. 

Original Packaging Please keep all the original packaging for any items that need to be returned. Items that are not returned in their original packaging may not be accepted for return.

Non-Refundable Items that become damaged after use are non-refundable unless specified under warranty.

We hope that our return and refund policy makes it easy for you to shop with confidence at BBQ Kitchen Pros. If you have any questions or concerns about our policy, please don't hesitate to contact our customer service department.


A. 30 Day Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. Items must be returned in new condition. You’ll also need a receipt or proof of purchase.


B. Easy Return Process

To start a return, you can contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530. Once your return is accepted, we’ll send you a return shipping label as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Items that are not eligible for return include the following:

Custom-made, special-order, and made-to-order products. Items are marked non-returnable in the item description. 


C. Damaged & Wrong Products & Issues

Please inspect your order upon reception and contact us immediately within 24 hours if the item is defective or damaged or if you received the wrong item so that we can evaluate the issue and make it right. To return your product, you should contact our mail. Depending on where you live, the time it may take for your exchanged product to reach you may vary.


D. Exchanges

We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530.


E. No Re-stocking Fees

For our products, there is no Restocking Fee.


F. Refunds

We will notify you once we’ve received and inspected your return and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded back to your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund too.