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Primo Round Ceramic Kamado Grill - No One Does It Better!
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Free Shipping + No Sales Tax
No Sales Tax (Excl. NY)
Primo PGCRH Large Round Ceramic Kamado Grill

Primo Round Ceramic Kamado Grill - PGCRH

by Primo
$999.00
+ Free Shipping
Free Heat Deflector Kit ($200 Value) With Your Purchase! Learn More

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Round Charcoal Primo Grill 

Key Features

  • Patented oval design allowing you to  grill, bake, sear, smoke, and roast.
  • Enormous temperature 151°F to 750°F giving you access to your whole cookbook. 
  • Stainless steel cooking grates for superior durability and non-stick grilling.
  • Feeds 2-4 people on its 280 square inches of main grilling surface. 
  • Fits 4 whole chickens, 8 ears of corn, 6 steaks, 1 whole turkey, 10 burgers, and 4 racks of ribs.
  • The 6-position cast iron chimney top vent and the 5-position lower vent door allow for precision temperature control.
  • An easy lift-and-lock hinge keeps lid raised allowing you to control airflow and temperature. 
  • The highest quality ceramic material will give you ultimate insulation for high heat, moisture, and flavor retention.
  • Only Kamado grill made entirely in the USA.

Primo Round Kamado Grill: Tradition Meets Advanced Grill Technology

Take your BBQ to the next level with the Primo All-In-One Round Kamado Grill, where tradition meets premium construction and design. This do-it-all charcoal kamado grill is perfect for searing , baking , roasting , smoking , or grilling. Primo is the only Kamado grill made in the US and crafted with a premium ceramic blend that gives you perfect temperature control, heat, and moisture retention for juicy tender BBQ favorites all the time. 

On the outside of your Primo Grill, this super-ceramic black gloss finish features a scratch-resistant porcelain glaze, ensuring your Kamado grill stays clean and pristine year after year. Featuring an 18.5-inch traditional round design that gives you maximum capacity with 280 square inches of total grilling space. This charcoal kamado grill is designed to hold up to 4 whole chickens, 1 whole turkey, 6 steaks, 10 burgers, 4 racks of ribs, and 8 ears of corn. 

Primo Round Shaped Design with Precision Temperature Control

Primo brings tradition with superior grilling features and superior temperature control allowing you to dial-in the perfect temperature no matter what you’re grilling. Featuring a 6-position cast iron chimney top vent and a 5-position stainless steel lower vent door, enable you to effortlessly fine-tune and maintain your desired cooking temperature. This precision temperature control system gives you an enormous temperature range from 150°F to 750°F for charcoal grilling's ultimate versatility.  Both vents are designed with premium quality materials that will not rust and give you long-lasting temperature control.

One feature that truly stands out to us is how your traditional style round lid includes an easy lift-and-lock hinge system, providing unmatched control and ensuring the hood stays in place for effortless operation. Designed to give you total temperature and cooking control, your grill hood locks in place at your desired height, allowing you to control your temperature and airflow with ease. You 

Primo Grills Round Charcoal Grills: Safety Features

Embrace the wisdom of "If you're looking, you ain't cooking!"—keep the grill closed to preserve all the flavors and moisture. The large, easy-to-read analog temperature gauge, strategically positioned on the grill hood, allows you to monitor the internal conditions without any heat escaping. This feature ensures you can maintain a constant watch on the temperature, helping you achieve consistently flawless results without ever opening the lid.

This grill comes equipped with essential tools designed to keep your grilling safe and sound. Featuring a drip pan rack to catch meat juices, ensuring moist, flavorful meals without any mess. In addition, your Primo Grill also includes a grate lifting tool for safely and easily managing hot grates, and integrated retaining clips that keep the ceramic top securely attached.

Optional heat-safe ceramic feet are available for those placing their grill on combustible surfaces, adding an extra layer of stability and safety. Whether you're working with a snug backyard or a vast patio, the Primo Round Ceramic Kamado Grill ensures a smooth and delightful cooking experience, making it an invaluable part of your outdoor gatherings.

Manufacturer Information

Click here for the Owners Manual

Click here for the Spec Sheet

Click here for Assembly Instructions

Click here for Quick Start Guide

Warranty

Primo offers a robust warranty program for its ceramic grills. To the original purchaser, all ceramic components are covered by a Limited Lifetime Warranty, with a guarantee extending for twenty (20) years. Metal components, excluding those made from cast iron, come with a five (5) year warranty. Cast iron parts, along with valves, knobs, and all other parts and accessories, are covered for one (1) year. The thermometer and felt gaskets have a warranty period of thirty (30) days. This warranty is confined to the repair or replacement of parts that, upon thorough inspection under normal use, are found to be defective by Primo. Please note that labor costs are not covered under this warranty.

Primo Learning Center

         

Primo Round Ceramic Kamado Grill 
Model (SKU) PGCRH
Configuration Built-In
Collection Traditional Round
Exterior Material Premium-Grade Ceramics
Primary Color Black
Overall Width 21.5"
Base Width 13.75"
Depth/Radius 21.5"
Grill Head Height 29.75"
Base To Grill Grate Height 18.5"
Grill Lid Height
 11"
Clearance Required Behind the Grill 10"
Cut Out Width 22 1/2"
Cut Out Depth 26 1/4"
Cut Out Height 17"
Weight 220 lbs.
Temperature Range 150°F - 750°F
Grilling Capacity
  • 4 Whole Chickens
  • 1 Whole Turkey
  • 6 Steaks
  • 10 Burgers
  • 4 Racks of Ribs
  • 8 Ears of Corn
Cooking Grate Material Stainless Steel
Cooking Grid Dimensions 18 1/2 Inch Diameter
Total Grilling Area 280 Sq. Inches
Optional Rack Area 280 Sq. Inches
Kamado Thickness 3/4"
Spring Assisted Grill Hood No
Cooking Grid Type Split
Thermometer Analog
Grill Head Color Black
Grill Hood Hinge Type Soft-Close Locking Hinge
Made in USA Yes

Primo Grills Intro

Primo Grills Features

Primo Grill Intro

Primo Grills Basics

Firing Up Your Primo Grill

Primo Grills - Two Zone Cooking

Shipping Quick Facts

  • Free Shipping: Available for orders over $99 within the Continental US.
  • Flat-Rate Shipping: $10.95 for orders under $99.
  • Free Curbside Liftgate Delivery: Included with all freight and LTL deliveries.
  • Scheduled Delivery Appointments: All freight and LTL deliveries include a scheduled appointment at your convenience to ensure you're home.
  • Cancellations: Allowed before dispatch; refer to our Return Policy if the order has already shipped.

Shipping & Delivery Details

This Shipping Policy applies to orders shipped within the United States (excluding Hawaii & Alaska). By placing an order with us, you accept the policies contained herein.

Enjoy free shipping for orders over $99. Orders under $99 pay a flat shipping fee of $10.95. Benefit from complimentary shipping for your entire purchase delivered straight to your home, even for the larger items! *Applies only within the Continental US.

Estimated Delivery Time

Post shipment, anticipate your items within a timeframe of 3-5 business days. We utilize UPS and FedEx for smaller items. It's crucial to note that more substantial items and certain orders are dispatched via freight. Freight shipping is somewhat more intricate compared to regular parcel deliveries, hence understanding the process in advance ensures a smooth delivery experience.

Freight Shipment Specifics

The majority of freight items are shipped on pallets. Some delivery companies will reach out to fix a delivery slot, whereas others aim to drop off your order at the most accessible spot nearest to your home, preferably close to a garage. The shipping confirmation email will detail the specific delivery procedures to anticipate.

For Scheduled Delivery

Companies that arrange delivery slots necessitate your presence for the delivery and your signature for confirmation. Deliveries are made using a semi-truck with lift gate service, placing the shipment by the curb. Should you grant permission for the delivery to be left unsupervised, BBQ Kitchen Pros cannot assume responsibility for any ensuing damages. The process might seem daunting, but for a comprehensive understanding, we recommend you peruse our thorough freight delivery guide to prevent unforeseen challenges.

For Non-Scheduled Deliveries

Delivery services that don't operate on appointments don't mandate your presence or a scheduled delivery slot. There's also no signature required upon receipt. Without the hassle of scheduling or waiting around, let the delivery come to you. If you're home during the drop-off, the driver can be asked to place your items in the garage. If you're away, they'll position it close to the garage or main entry.

Dispatch Timeframe

Items are typically dispatched from our warehouse within 1-3 business days. Affordable $10.95 Flat-Rate Shipping Orders below $99+ benefit from a consistent shipping rate. As your purchase value goes up, your shipping charge remains unchanged!

Change of Address

Once your order is in transit, we cannot change the delivery address. If you need to change the delivery address, please contact us within 24 hours of placing your order at support@bbqkitchenpros.com.

Cancellations

You may cancel your order at any time before it has been dispatched. If your order has already been dispatched, please refer to our Return Policy.

Parcels Damaged in Transit

If you find that your parcel has been damaged in transit, please reject the parcel if possible and contact our customer service. If the parcel has been delivered without your presence, please contact customer service for further assistance.

If you have any questions or concerns regarding our Shipping Policy, please contact us at support@bbqkitchenpros.com.

Easy Returns

  • 30-Day Returns – Hassle-free returns within 30 days of purchase.
  • Easy Process – Contact us for quick approval and a prepaid return label.
  • No Restocking Fees – Enjoy full refunds without additional deductions.
  • Free Damage Protection – We’ll replace or refund damaged or incorrect items quickly, covering all shipping and additional costs for your convenience.
  • Prepaid Shipping Labels – Convenient return shipping within the continental US.
  • Return Shipping: We take care of all return logistics, and the shipping cost is deducted directly from your refund—no separate payments required.

 BBQ Kitchen Pros Return Policy

At BBQ Kitchen Pros, we want our customers to be completely satisfied with their purchases. If for any reason you are not satisfied with your order, we offer a return and refund policy.

30 Day Returns

We accept returns within 30 days of the date of purchase. If you wish to return an item, please contact our customer service department to receive an authorization number before shipping the item back to us. Please note that items returned without an authorization number will not be accepted. Items must be returned in new condition. 

Return Shipping

We stand behind our products and want you to be satisfied with them. In the case that you decide to return your purchase, we will gladly refund you for the product in its entirety minus the cost of shipping and return shipping incurred by BBQ Kitchen Pros.

To qualify for return shipping, items must be returned in the original packaging, and pallet, (if included) and within the continental US. Once your return is approved and processed, we will provide a prepaid return shipping label. Simply print the label and adhere to the package. Please ensure the returned item is packed securely to avoid damage during transit.

Remember, returns only apply to items returned in the original packaging. If an item is returned in non-original or damaged packaging, the customer may be responsible for any return shipping costs. In addition, freight shipping is scheduled for pick-up at a specific date and time, which is agreed upon by the customer. and customers must be there at the scheduled time. Missing scheduled freight time will result in a dry run fee which is issued by the shipping company. 

Damaged Items

If your order arrives damaged, defective, or incorrect, please make a note of it immediately when signing for delivery and send photos to support@bbqkitchenpros.com on the day of delivery. 

Original Packaging Please keep all the original packaging for any items that need to be returned. Items that are not returned in their original packaging may not be accepted for return.

Non-Refundable Items that become damaged after use are non-refundable unless specified under warranty.

We hope that our return and refund policy makes it easy for you to shop with confidence at BBQ Kitchen Pros. If you have any questions or concerns about our policy, please don't hesitate to contact our customer service department.

A. 30 Day Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. Items must be returned in new condition. You’ll also need a receipt or proof of purchase.

B. Easy Return Process

To start a return, you can contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530. Once your return is accepted, we’ll send you a return shipping label as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Items that are not eligible for return include the following:

Custom-made, special-order, and made-to-order products. Items are marked non-returnable in the item description. 

C. Damaged & Wrong Products & Issues

Please inspect your order upon reception and contact us immediately within 24 hours if the item is defective or damaged or if you received the wrong item so that we can evaluate the issue and make it right. To return your product, you should contact our mail. Depending on where you live, the time it may take for your exchanged product to reach you may vary.

D. Exchanges

We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530.

E. No Re-stocking Fees

For our products, there is no Restocking Fee.

F. Refunds

We will notify you once we’ve received and inspected your return and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded back to your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund too.

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    Collection

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Primo Grills Vs. The Competition

Primo Grills Comparisons

Primo Oval Junior 200 Ceramic Kamado Grill With Stainless Steel Grates - PGCJRH Primo Oval Junior 200 Ceramic Kamado ...
Primo Round Ceramic Kamado Grill - PGCRH Primo Round Ceramic Kamado Grill - PGCRH
Coyote Asado Ceramic Built In Grill Coyote Asado Ceramic Built In Grill
Blaze 20 Inch Cast Aluminum Kamado Grill Blaze 20 Inch Cast Aluminum Kamado Grill
Reputation

Oval Design / Versatility / USA-Made

Ceramic Build / Versatility / USA-Made

Ceramic Build / Even Heat /Traditional Design

Durability / Rust-Proof / Heat Retention
Class

Premium

Premium

Premium

Premium
Fuel Type

Charcoal

Charcoal

Charcoal

Charcoal
Cutout Width

22"

22 1/2"

22 1/2"

--
Cutout Depth

21 11/16"

26 1/4"

22 1/2"

--
Cutout Height

11"

17"

17"

--
Exterior Material

Ceramic

Ceramic

Ceramic

Cast Aluminum
Kamado Thickness

3/4"

3/4"

1"

1"
Color

Black

Black

Black

Silver
Cooking Grate Type

Split - Stainless Steel

Split - Stainless Steel

One Piece Stainless Steel

Hinged - Stainless Steel
Cooking Grid Size

13 1/2" x 18 1/2"

18 1/2" Diameter

19 3/8" Diameter

20" Diameter
Cooking Area

360 Sq. Inches

280 Sq. Inches

254 Sq. Inches

400 Sq. Inches
Burger Count

8

10

13

14
Fire Grate Material

Cast Iron

Cast Iron

Cast Iron

Stainless Steel
Hinge Type

Soft-Close Locking Hinge

Soft-Close Locking Hinge

Soft-Close Piston Hinge

Soft-Close Hinge
Made in USA

Yes

Yes

Yes

No
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Learn More About Us

Owner-Operated, Built with Passion, Driven by Expertise.

Description

Round Charcoal Primo Grill 

Key Features

  • Patented oval design allowing you to  grill, bake, sear, smoke, and roast.
  • Enormous temperature 151°F to 750°F giving you access to your whole cookbook. 
  • Stainless steel cooking grates for superior durability and non-stick grilling.
  • Feeds 2-4 people on its 280 square inches of main grilling surface. 
  • Fits 4 whole chickens, 8 ears of corn, 6 steaks, 1 whole turkey, 10 burgers, and 4 racks of ribs.
  • The 6-position cast iron chimney top vent and the 5-position lower vent door allow for precision temperature control.
  • An easy lift-and-lock hinge keeps lid raised allowing you to control airflow and temperature. 
  • The highest quality ceramic material will give you ultimate insulation for high heat, moisture, and flavor retention.
  • Only Kamado grill made entirely in the USA.

Primo Round Kamado Grill: Tradition Meets Advanced Grill Technology

Take your BBQ to the next level with the Primo All-In-One Round Kamado Grill, where tradition meets premium construction and design. This do-it-all charcoal kamado grill is perfect for searing , baking , roasting , smoking , or grilling. Primo is the only Kamado grill made in the US and crafted with a premium ceramic blend that gives you perfect temperature control, heat, and moisture retention for juicy tender BBQ favorites all the time. 

On the outside of your Primo Grill, this super-ceramic black gloss finish features a scratch-resistant porcelain glaze, ensuring your Kamado grill stays clean and pristine year after year. Featuring an 18.5-inch traditional round design that gives you maximum capacity with 280 square inches of total grilling space. This charcoal kamado grill is designed to hold up to 4 whole chickens, 1 whole turkey, 6 steaks, 10 burgers, 4 racks of ribs, and 8 ears of corn. 

Primo Round Shaped Design with Precision Temperature Control

Primo brings tradition with superior grilling features and superior temperature control allowing you to dial-in the perfect temperature no matter what you’re grilling. Featuring a 6-position cast iron chimney top vent and a 5-position stainless steel lower vent door, enable you to effortlessly fine-tune and maintain your desired cooking temperature. This precision temperature control system gives you an enormous temperature range from 150°F to 750°F for charcoal grilling's ultimate versatility.  Both vents are designed with premium quality materials that will not rust and give you long-lasting temperature control.

One feature that truly stands out to us is how your traditional style round lid includes an easy lift-and-lock hinge system, providing unmatched control and ensuring the hood stays in place for effortless operation. Designed to give you total temperature and cooking control, your grill hood locks in place at your desired height, allowing you to control your temperature and airflow with ease. You 

Primo Grills Round Charcoal Grills: Safety Features

Embrace the wisdom of "If you're looking, you ain't cooking!"—keep the grill closed to preserve all the flavors and moisture. The large, easy-to-read analog temperature gauge, strategically positioned on the grill hood, allows you to monitor the internal conditions without any heat escaping. This feature ensures you can maintain a constant watch on the temperature, helping you achieve consistently flawless results without ever opening the lid.

This grill comes equipped with essential tools designed to keep your grilling safe and sound. Featuring a drip pan rack to catch meat juices, ensuring moist, flavorful meals without any mess. In addition, your Primo Grill also includes a grate lifting tool for safely and easily managing hot grates, and integrated retaining clips that keep the ceramic top securely attached.

Optional heat-safe ceramic feet are available for those placing their grill on combustible surfaces, adding an extra layer of stability and safety. Whether you're working with a snug backyard or a vast patio, the Primo Round Ceramic Kamado Grill ensures a smooth and delightful cooking experience, making it an invaluable part of your outdoor gatherings.

Manufacturer Information

Click here for the Owners Manual

Click here for the Spec Sheet

Click here for Assembly Instructions

Click here for Quick Start Guide

Warranty

Primo offers a robust warranty program for its ceramic grills. To the original purchaser, all ceramic components are covered by a Limited Lifetime Warranty, with a guarantee extending for twenty (20) years. Metal components, excluding those made from cast iron, come with a five (5) year warranty. Cast iron parts, along with valves, knobs, and all other parts and accessories, are covered for one (1) year. The thermometer and felt gaskets have a warranty period of thirty (30) days. This warranty is confined to the repair or replacement of parts that, upon thorough inspection under normal use, are found to be defective by Primo. Please note that labor costs are not covered under this warranty.

Primo Learning Center

         
Specs & Dimensions

Primo Round Ceramic Kamado Grill 
Model (SKU) PGCRH
Configuration Built-In
Collection Traditional Round
Exterior Material Premium-Grade Ceramics
Primary Color Black
Overall Width 21.5"
Base Width 13.75"
Depth/Radius 21.5"
Grill Head Height 29.75"
Base To Grill Grate Height 18.5"
Grill Lid Height
 11"
Clearance Required Behind the Grill 10"
Cut Out Width 22 1/2"
Cut Out Depth 26 1/4"
Cut Out Height 17"
Weight 220 lbs.
Temperature Range 150°F - 750°F
Grilling Capacity
  • 4 Whole Chickens
  • 1 Whole Turkey
  • 6 Steaks
  • 10 Burgers
  • 4 Racks of Ribs
  • 8 Ears of Corn
Cooking Grate Material Stainless Steel
Cooking Grid Dimensions 18 1/2 Inch Diameter
Total Grilling Area 280 Sq. Inches
Optional Rack Area 280 Sq. Inches
Kamado Thickness 3/4"
Spring Assisted Grill Hood No
Cooking Grid Type Split
Thermometer Analog
Grill Head Color Black
Grill Hood Hinge Type Soft-Close Locking Hinge
Made in USA Yes
Product Videos

Primo Grills Intro

Primo Grills Features

Primo Grill Intro

Primo Grills Basics

Firing Up Your Primo Grill

Primo Grills - Two Zone Cooking

Shipping Quick Facts

  • Free Shipping: Available for orders over $99 within the Continental US.
  • Flat-Rate Shipping: $10.95 for orders under $99.
  • Free Curbside Liftgate Delivery: Included with all freight and LTL deliveries.
  • Scheduled Delivery Appointments: All freight and LTL deliveries include a scheduled appointment at your convenience to ensure you're home.
  • Cancellations: Allowed before dispatch; refer to our Return Policy if the order has already shipped.

Shipping & Delivery Details

This Shipping Policy applies to orders shipped within the United States (excluding Hawaii & Alaska). By placing an order with us, you accept the policies contained herein.

Enjoy free shipping for orders over $99. Orders under $99 pay a flat shipping fee of $10.95. Benefit from complimentary shipping for your entire purchase delivered straight to your home, even for the larger items! *Applies only within the Continental US.

Estimated Delivery Time

Post shipment, anticipate your items within a timeframe of 3-5 business days. We utilize UPS and FedEx for smaller items. It's crucial to note that more substantial items and certain orders are dispatched via freight. Freight shipping is somewhat more intricate compared to regular parcel deliveries, hence understanding the process in advance ensures a smooth delivery experience.

Freight Shipment Specifics

The majority of freight items are shipped on pallets. Some delivery companies will reach out to fix a delivery slot, whereas others aim to drop off your order at the most accessible spot nearest to your home, preferably close to a garage. The shipping confirmation email will detail the specific delivery procedures to anticipate.

For Scheduled Delivery

Companies that arrange delivery slots necessitate your presence for the delivery and your signature for confirmation. Deliveries are made using a semi-truck with lift gate service, placing the shipment by the curb. Should you grant permission for the delivery to be left unsupervised, BBQ Kitchen Pros cannot assume responsibility for any ensuing damages. The process might seem daunting, but for a comprehensive understanding, we recommend you peruse our thorough freight delivery guide to prevent unforeseen challenges.

For Non-Scheduled Deliveries

Delivery services that don't operate on appointments don't mandate your presence or a scheduled delivery slot. There's also no signature required upon receipt. Without the hassle of scheduling or waiting around, let the delivery come to you. If you're home during the drop-off, the driver can be asked to place your items in the garage. If you're away, they'll position it close to the garage or main entry.

Dispatch Timeframe

Items are typically dispatched from our warehouse within 1-3 business days. Affordable $10.95 Flat-Rate Shipping Orders below $99+ benefit from a consistent shipping rate. As your purchase value goes up, your shipping charge remains unchanged!

Change of Address

Once your order is in transit, we cannot change the delivery address. If you need to change the delivery address, please contact us within 24 hours of placing your order at support@bbqkitchenpros.com.

Cancellations

You may cancel your order at any time before it has been dispatched. If your order has already been dispatched, please refer to our Return Policy.

Parcels Damaged in Transit

If you find that your parcel has been damaged in transit, please reject the parcel if possible and contact our customer service. If the parcel has been delivered without your presence, please contact customer service for further assistance.

If you have any questions or concerns regarding our Shipping Policy, please contact us at support@bbqkitchenpros.com.

Easy Returns

  • 30-Day Returns – Hassle-free returns within 30 days of purchase.
  • Easy Process – Contact us for quick approval and a prepaid return label.
  • No Restocking Fees – Enjoy full refunds without additional deductions.
  • Free Damage Protection – We’ll replace or refund damaged or incorrect items quickly, covering all shipping and additional costs for your convenience.
  • Prepaid Shipping Labels – Convenient return shipping within the continental US.
  • Return Shipping: We take care of all return logistics, and the shipping cost is deducted directly from your refund—no separate payments required.

 BBQ Kitchen Pros Return Policy

At BBQ Kitchen Pros, we want our customers to be completely satisfied with their purchases. If for any reason you are not satisfied with your order, we offer a return and refund policy.

30 Day Returns

We accept returns within 30 days of the date of purchase. If you wish to return an item, please contact our customer service department to receive an authorization number before shipping the item back to us. Please note that items returned without an authorization number will not be accepted. Items must be returned in new condition. 

Return Shipping

We stand behind our products and want you to be satisfied with them. In the case that you decide to return your purchase, we will gladly refund you for the product in its entirety minus the cost of shipping and return shipping incurred by BBQ Kitchen Pros.

To qualify for return shipping, items must be returned in the original packaging, and pallet, (if included) and within the continental US. Once your return is approved and processed, we will provide a prepaid return shipping label. Simply print the label and adhere to the package. Please ensure the returned item is packed securely to avoid damage during transit.

Remember, returns only apply to items returned in the original packaging. If an item is returned in non-original or damaged packaging, the customer may be responsible for any return shipping costs. In addition, freight shipping is scheduled for pick-up at a specific date and time, which is agreed upon by the customer. and customers must be there at the scheduled time. Missing scheduled freight time will result in a dry run fee which is issued by the shipping company. 

Damaged Items

If your order arrives damaged, defective, or incorrect, please make a note of it immediately when signing for delivery and send photos to support@bbqkitchenpros.com on the day of delivery. 

Original Packaging Please keep all the original packaging for any items that need to be returned. Items that are not returned in their original packaging may not be accepted for return.

Non-Refundable Items that become damaged after use are non-refundable unless specified under warranty.

We hope that our return and refund policy makes it easy for you to shop with confidence at BBQ Kitchen Pros. If you have any questions or concerns about our policy, please don't hesitate to contact our customer service department.

A. 30 Day Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. Items must be returned in new condition. You’ll also need a receipt or proof of purchase.

B. Easy Return Process

To start a return, you can contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530. Once your return is accepted, we’ll send you a return shipping label as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Items that are not eligible for return include the following:

Custom-made, special-order, and made-to-order products. Items are marked non-returnable in the item description. 

C. Damaged & Wrong Products & Issues

Please inspect your order upon reception and contact us immediately within 24 hours if the item is defective or damaged or if you received the wrong item so that we can evaluate the issue and make it right. To return your product, you should contact our mail. Depending on where you live, the time it may take for your exchanged product to reach you may vary.

D. Exchanges

We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530.

E. No Re-stocking Fees

For our products, there is no Restocking Fee.

F. Refunds

We will notify you once we’ve received and inspected your return and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded back to your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund too.