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Primo Oval Large 300 Ceramic Kamado Grill On Cart With Side Shelves
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Primo PGCLGH Oval Large 300 Ceramic Kamado Grill On Steel Cart With 2-Piece Island Side Shelves And Stainless Steel Grates

Primo Oval Large 300 Ceramic Kamado Grill On Cart With Side Shelves - PGCLGH

by Primo
$2,243.00
+ Free Shipping
Free Heat Deflector Kit ($200 Value) With Your Primo Grill Purchase! Learn More

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Authorized Dealer

Primo Oval Large 300 Ceramic Kamado Grill 

Key Features

  • Patented oval design allowing you to grill, bake, sear, smoke, and roast at the same time.
  • Stainless steel cooking grates for superior durability and non-stick grilling.
  • Highest sitting lid allowing you to easily fit 6 whole chickens, 1 whole turkey, 8 steaks, 12 burgers, 8 racks of ribs, 8 ears of corn.
  • Perfect Capacity for 5-10 people for medium sized or multiple dishes at once.
  • The 6-position cast iron chimney top vent and the 5-position lower vent door allow for precision temperature control.
  • Enormous temperature 151°F to 850°F giving you access to your whole cookbook. 
  • All-in-one package includes grill head, user-friendly handle, cradle stand, side shelves, ash tool, and grate lifting tool. 
  • The highest quality ceramic material will give you ultimate insulation for high heat, moisture, and flavor retention.
  • Only Kamado grill made entirely in the USA.

Primo Grill Oval Large 300 Kamado: Where Versatility Meets Portability

Struggling with limited space on your Kamado grill during get-togethers can be frustrating. Solve your problems with the Primo Oval Large 300 Kamado Grill, the ideal choice for expansive grilling needs, delivering unmatched cooking flexibility and Primo's renowned quality. This large kamado charcoal grill comfortably serves 5-10 people and allows for versatile cooking techniques simultaneously. It features a 300 square inch main grilling area. Its unique oval shape provides extra space, accommodating 6 whole chickens, 1 whole turkey, 8 steaks, 12 burgers, 8 racks of ribs, and 8 ears of corn. You can efficiently cook various dishes at once, eliminating the wait time between different foods cooling down.

Primo Oval 300 Kamado Grill Gives You Precision Temperature Control

Whether you're searing steaks, baking bread, roasting joints, smoking brisket, or grilling burgers, this all-in-one grill excels with its 3/4-inch thermal insulation, enabling effortless temperature control and flavor enhancement. Unaffected by weather, its robust insulated design maintains cooking temperatures in any season. Furthermore, the soft-closing, gasketed lid not only keeps the heat contained for faster cooking but also prevents the lid from slamming shut. Primo Grills distinguishes themselves from competitors with their superior construction and materials, crafted right here in the USA from a top-tier ceramic blend. This grill features a scratch-resistant gloss black porcelain glaze that ensures your Primo stays pristine year after year. Its unique oval design boosts heat retention and circulation, locking in moisture and flavor for juicier, more succulent dishes.

In addition, the Primo Oval LG 300 is equipped with a 6-position cast iron chimney cap and a 5-position stainless steel lower vent door, allowing precise adjustment and maintenance of the ideal grilling temperature. This superior charcoal grilling ventilation system offers a vast temperature range from 150°F to 750°F, enabling you to explore an extensive array of recipes. What really sets this Kamado grill apart is its grilling control, airflow, and temperature regulation, facilitated by an easy lift-and-lock hinge system. This system allows you to effortlessly adjust the grill lid, locking it in place for optimized airflow and heat management.

The old saying "If you're looking, you ain't cooking!" rings true here—keeping the grill closed retains all the flavors and moisture. You can monitor your grill's internal temperature without losing heat, thanks to the large, easy-to-read analog temperature gauge on the grill hood. This feature guarantees you can maintain a consistent watch on the cooking temperature, achieving flawlessly cooked results every time without ever opening the lid.

Includes Primo Cart With Side Shelves For Mobile Cooking Station

When selecting a grill cart, prioritize durability, mobility, and storage capabilities. The Primo Grills cart with side shelves stands out with its robust construction in painted black stainless steel. Its high-gloss finish not only complements your Primo Kamado Grill for a sleek, cohesive look but also ensures superior durability against weather and wear.

The Primo Oval XL 400 Charcoal Grill sits securely on this sturdy stainless steel support, enhancing stability for easy mobility. This cart also features two plastic FDA-approved side shelves, expanding your workspace for food preparation, plating, and cooking. Beneath the grill, a full stainless steel basket offers convenient storage for lump charcoal and grilling tools, keeping everything you need close at hand. Equipped with four caster wheels, including two that lock, the Primo Grill cart provides effortless movement around your backyard or patio, while the locking casters keep the grill firmly in place.

Manufacturer Information

Click here for the Owners Manual

Click here for the Spec Sheet

Click here for Assembly Instructions

Click here for Quick Start Guide

Warranty

Primo offers a robust warranty program for its ceramic grills. For the original purchaser, all ceramic components are covered by a Limited Lifetime Warranty, with a guarantee extending for twenty (20) years. Metal components, excluding those made from cast iron, come with a five (5) year warranty. Cast iron parts, along with valves, knobs, and all other parts and accessories, are covered for one (1) year. The thermometer and felt gaskets have a warranty period of thirty (30) days. This warranty is confined to the repair or replacement of parts that, upon thorough inspection under normal use, are found to be defective by Primo. Please note that labor costs are not covered under this warranty.

Primo Learning Center

         

Primo Oval Large 300 Ceramic Kamado Grill On Cart With Side Shelves
Model  PGCLGH
Configuration Freestanding
Collection Large Oval 300
Exterior Material Ceramic
Primary Color Black
Overall Width 52.75"
Overall Depth 26"
Overall Height 30.5"
Weight 229 lbs.
Base Width 19"
Base To Grill Grate Height 14.75"
Grill Lid Height 10.25"
Clearance Required Behind The Grill To Open Properly 12"
Temperature Range 151°F - 750°F
Grilling Capacity
  • 6 Whole Chickens
  • 1 Whole Turkey
  • 8 Steaks
  • 12 Burgers
  • 8 Racks of Ribs
  • 8 Ears of Corn
Cooking Grate Material Stainless Steel
Cooking Grate Type Reversible Cooking Grates
Cooking Grid Dimensions 15" x 22"
Total Grilling Area 495 Sq. Inches
Main Grilling Area 300 Sq. Inches
Optional Rack Area 195 Sq. Inches
Kamado Thickness 3/4"
Spring Assisted Grill Hood No
Cooking Grid Type Split
Thermometer Analog
Side Shelves Yes
Side Shelf Quality FDA Approved
Cart Assembly Some Assembly Required
Grill Head Color Black
Grill Cart Color Black
Grill Hood Hinge Type Soft-Close Locking Hinge
Side Shelf Material Plastic
Made in USA Yes

Primo Grills Intro

Primo Grills Features

Primo Grill Intro

Primo Grills Basics

Firing Up Your Primo Grill

Primo Grills - Two Zone Cooking

Shipping Quick Facts

  • Free Shipping: Available for orders over $99 within the Continental US.
  • Flat-Rate Shipping: $10.95 for orders under $99.
  • Free Curbside Liftgate Delivery: Included with all freight and LTL deliveries.
  • Scheduled Delivery Appointments: All freight and LTL deliveries include a scheduled appointment at your convenience to ensure you're home.
  • Cancellations: Allowed before dispatch; refer to our Return Policy if the order has already shipped.

Shipping & Delivery Details

This Shipping Policy applies to orders shipped within the United States (excluding Hawaii & Alaska). By placing an order with us, you accept the policies contained herein.

Enjoy free shipping for orders over $99. Orders under $99 pay a flat shipping fee of $10.95. Benefit from complimentary shipping for your entire purchase delivered straight to your home, even for the larger items! *Applies only within the Continental US.

Estimated Delivery Time

Post shipment, anticipate your items within a timeframe of 3-5 business days. We utilize UPS and FedEx for smaller items. It's crucial to note that more substantial items and certain orders are dispatched via freight. Freight shipping is somewhat more intricate compared to regular parcel deliveries, hence understanding the process in advance ensures a smooth delivery experience.

Freight Shipment Specifics

The majority of freight items are shipped on pallets. Some delivery companies will reach out to fix a delivery slot, whereas others aim to drop off your order at the most accessible spot nearest to your home, preferably close to a garage. The shipping confirmation email will detail the specific delivery procedures to anticipate.

For Scheduled Delivery

Companies that arrange delivery slots necessitate your presence for the delivery and your signature for confirmation. Deliveries are made using a semi-truck with lift gate service, placing the shipment by the curb. Should you grant permission for the delivery to be left unsupervised, BBQ Kitchen Pros cannot assume responsibility for any ensuing damages. The process might seem daunting, but for a comprehensive understanding, we recommend you peruse our thorough freight delivery guide to prevent unforeseen challenges.

For Non-Scheduled Deliveries

Delivery services that don't operate on appointments don't mandate your presence or a scheduled delivery slot. There's also no signature required upon receipt. Without the hassle of scheduling or waiting around, let the delivery come to you. If you're home during the drop-off, the driver can be asked to place your items in the garage. If you're away, they'll position it close to the garage or main entry.

Dispatch Timeframe

Items are typically dispatched from our warehouse within 1-3 business days. Affordable $10.95 Flat-Rate Shipping Orders below $99+ benefit from a consistent shipping rate. As your purchase value goes up, your shipping charge remains unchanged!

Change of Address

Once your order is in transit, we cannot change the delivery address. If you need to change the delivery address, please contact us within 24 hours of placing your order at support@bbqkitchenpros.com.

Cancellations

You may cancel your order at any time before it has been dispatched. If your order has already been dispatched, please refer to our Return Policy.

Parcels Damaged in Transit

If you find that your parcel has been damaged in transit, please reject the parcel if possible and contact our customer service. If the parcel has been delivered without your presence, please contact customer service for further assistance.

If you have any questions or concerns regarding our Shipping Policy, please contact us at support@bbqkitchenpros.com.

Easy Returns

  • 30-Day Returns – Hassle-free returns within 30 days of purchase.
  • Easy Process – Contact us for quick approval and a prepaid return label.
  • No Restocking Fees – Enjoy full refunds without additional deductions.
  • Free Damage Protection – We’ll replace or refund damaged or incorrect items quickly, covering all shipping and additional costs for your convenience.
  • Prepaid Shipping Labels – Convenient return shipping within the continental US.
  • Return Shipping: We take care of all return logistics, and the shipping cost is deducted directly from your refund—no separate payments required.

 BBQ Kitchen Pros Return Policy

At BBQ Kitchen Pros, we want our customers to be completely satisfied with their purchases. If for any reason you are not satisfied with your order, we offer a return and refund policy.

30 Day Returns

We accept returns within 30 days of the date of purchase. If you wish to return an item, please contact our customer service department to receive an authorization number before shipping the item back to us. Please note that items returned without an authorization number will not be accepted. Items must be returned in new condition. 

Return Shipping

We stand behind our products and want you to be satisfied with them. In the case that you decide to return your purchase, we will gladly refund you for the product in its entirety minus the cost of shipping and return shipping incurred by BBQ Kitchen Pros.

To qualify for return shipping, items must be returned in the original packaging, and pallet, (if included) and within the continental US. Once your return is approved and processed, we will provide a prepaid return shipping label. Simply print the label and adhere to the package. Please ensure the returned item is packed securely to avoid damage during transit.

Remember, returns only apply to items returned in the original packaging. If an item is returned in non-original or damaged packaging, the customer may be responsible for any return shipping costs. In addition, freight shipping is scheduled for pick-up at a specific date and time, which is agreed upon by the customer. and customers must be there at the scheduled time. Missing scheduled freight time will result in a dry run fee which is issued by the shipping company. 

Damaged Items

If your order arrives damaged, defective, or incorrect, please make a note of it immediately when signing for delivery and send photos to support@bbqkitchenpros.com on the day of delivery. 

Original Packaging Please keep all the original packaging for any items that need to be returned. Items that are not returned in their original packaging may not be accepted for return.

Non-Refundable Items that become damaged after use are non-refundable unless specified under warranty.

We hope that our return and refund policy makes it easy for you to shop with confidence at BBQ Kitchen Pros. If you have any questions or concerns about our policy, please don't hesitate to contact our customer service department.

A. 30 Day Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. Items must be returned in new condition. You’ll also need a receipt or proof of purchase.

B. Easy Return Process

To start a return, you can contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530. Once your return is accepted, we’ll send you a return shipping label as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Items that are not eligible for return include the following:

Custom-made, special-order, and made-to-order products. Items are marked non-returnable in the item description. 

C. Damaged & Wrong Products & Issues

Please inspect your order upon reception and contact us immediately within 24 hours if the item is defective or damaged or if you received the wrong item so that we can evaluate the issue and make it right. To return your product, you should contact our mail. Depending on where you live, the time it may take for your exchanged product to reach you may vary.

D. Exchanges

We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530.

E. No Re-stocking Fees

For our products, there is no Restocking Fee.

F. Refunds

We will notify you once we’ve received and inspected your return and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded back to your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund too.

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    Collection

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Primo Grills Vs. The Competition

Primo Grills Comparisons

Primo Oval Large 300 Ceramic Kamado Grill - PGCLGH Primo Oval Large 300 Ceramic Kamado G...
Blaze 20 Inch Cast Aluminum Kamado Grill Blaze 20 Inch Cast Aluminum Kamado Grill
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Primo Oval XL 400 Ceramic Kamado Grill - PGCXLH Primo Oval XL 400 Ceramic Kamado Gril...
Reputation

Oval Design / Dual-Zone Cooking / USA-Made

Durability / Rust-Proof / Heat Retention

Ceramic Build / Even Heat /Traditional Design

Oval Design / Dual-Zone Cooking / USA-Made.
Class

Premium

Premium

Premium

Premium
Fuel Type

Charcoal

Charcoal

Charcoal

Charcoal
Cutout Width

25 1/4"

--

22 1/2"

29 3/4"
Cutout Depth

24 11/16"

--

22 1/2"

27 3/16"
Cutout Height

13 1/2"

--

17"

14"
Exterior Material

Ceramic

Cast Aluminum

Ceramic

Ceramic
Kamado Thickness

3/4"

1"

1"

3/4"
Color

Black

Silver

Black

Black
Cooking Grate Type

Split - Stainless Steel

Hinged - Stainless Steel

One Piece Stainless Steel

Split - Stainless Steel
Cooking Grid Size

22" X 15"

20" Diameter

19 3/8" Diameter

25 X 18 1/2"
Cooking Area

300 Sq. Inches

400 Sq. Inches

254 Sq. Inches

400 Sq. Inches
Burger Count

12

14

13

20
Fire Grate Material

Cast Iron

Stainless Steel

Cast Iron

Cast Iron
Made in USA

Yes

No

Yes

No
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Description

Primo Oval Large 300 Ceramic Kamado Grill 

Key Features

  • Patented oval design allowing you to grill, bake, sear, smoke, and roast at the same time.
  • Stainless steel cooking grates for superior durability and non-stick grilling.
  • Highest sitting lid allowing you to easily fit 6 whole chickens, 1 whole turkey, 8 steaks, 12 burgers, 8 racks of ribs, 8 ears of corn.
  • Perfect Capacity for 5-10 people for medium sized or multiple dishes at once.
  • The 6-position cast iron chimney top vent and the 5-position lower vent door allow for precision temperature control.
  • Enormous temperature 151°F to 850°F giving you access to your whole cookbook. 
  • All-in-one package includes grill head, user-friendly handle, cradle stand, side shelves, ash tool, and grate lifting tool. 
  • The highest quality ceramic material will give you ultimate insulation for high heat, moisture, and flavor retention.
  • Only Kamado grill made entirely in the USA.

Primo Grill Oval Large 300 Kamado: Where Versatility Meets Portability

Struggling with limited space on your Kamado grill during get-togethers can be frustrating. Solve your problems with the Primo Oval Large 300 Kamado Grill, the ideal choice for expansive grilling needs, delivering unmatched cooking flexibility and Primo's renowned quality. This large kamado charcoal grill comfortably serves 5-10 people and allows for versatile cooking techniques simultaneously. It features a 300 square inch main grilling area. Its unique oval shape provides extra space, accommodating 6 whole chickens, 1 whole turkey, 8 steaks, 12 burgers, 8 racks of ribs, and 8 ears of corn. You can efficiently cook various dishes at once, eliminating the wait time between different foods cooling down.

Primo Oval 300 Kamado Grill Gives You Precision Temperature Control

Whether you're searing steaks, baking bread, roasting joints, smoking brisket, or grilling burgers, this all-in-one grill excels with its 3/4-inch thermal insulation, enabling effortless temperature control and flavor enhancement. Unaffected by weather, its robust insulated design maintains cooking temperatures in any season. Furthermore, the soft-closing, gasketed lid not only keeps the heat contained for faster cooking but also prevents the lid from slamming shut. Primo Grills distinguishes themselves from competitors with their superior construction and materials, crafted right here in the USA from a top-tier ceramic blend. This grill features a scratch-resistant gloss black porcelain glaze that ensures your Primo stays pristine year after year. Its unique oval design boosts heat retention and circulation, locking in moisture and flavor for juicier, more succulent dishes.

In addition, the Primo Oval LG 300 is equipped with a 6-position cast iron chimney cap and a 5-position stainless steel lower vent door, allowing precise adjustment and maintenance of the ideal grilling temperature. This superior charcoal grilling ventilation system offers a vast temperature range from 150°F to 750°F, enabling you to explore an extensive array of recipes. What really sets this Kamado grill apart is its grilling control, airflow, and temperature regulation, facilitated by an easy lift-and-lock hinge system. This system allows you to effortlessly adjust the grill lid, locking it in place for optimized airflow and heat management.

The old saying "If you're looking, you ain't cooking!" rings true here—keeping the grill closed retains all the flavors and moisture. You can monitor your grill's internal temperature without losing heat, thanks to the large, easy-to-read analog temperature gauge on the grill hood. This feature guarantees you can maintain a consistent watch on the cooking temperature, achieving flawlessly cooked results every time without ever opening the lid.

Includes Primo Cart With Side Shelves For Mobile Cooking Station

When selecting a grill cart, prioritize durability, mobility, and storage capabilities. The Primo Grills cart with side shelves stands out with its robust construction in painted black stainless steel. Its high-gloss finish not only complements your Primo Kamado Grill for a sleek, cohesive look but also ensures superior durability against weather and wear.

The Primo Oval XL 400 Charcoal Grill sits securely on this sturdy stainless steel support, enhancing stability for easy mobility. This cart also features two plastic FDA-approved side shelves, expanding your workspace for food preparation, plating, and cooking. Beneath the grill, a full stainless steel basket offers convenient storage for lump charcoal and grilling tools, keeping everything you need close at hand. Equipped with four caster wheels, including two that lock, the Primo Grill cart provides effortless movement around your backyard or patio, while the locking casters keep the grill firmly in place.

Manufacturer Information

Click here for the Owners Manual

Click here for the Spec Sheet

Click here for Assembly Instructions

Click here for Quick Start Guide

Warranty

Primo offers a robust warranty program for its ceramic grills. For the original purchaser, all ceramic components are covered by a Limited Lifetime Warranty, with a guarantee extending for twenty (20) years. Metal components, excluding those made from cast iron, come with a five (5) year warranty. Cast iron parts, along with valves, knobs, and all other parts and accessories, are covered for one (1) year. The thermometer and felt gaskets have a warranty period of thirty (30) days. This warranty is confined to the repair or replacement of parts that, upon thorough inspection under normal use, are found to be defective by Primo. Please note that labor costs are not covered under this warranty.

Primo Learning Center

         
Specs & Dimensions

Primo Oval Large 300 Ceramic Kamado Grill On Cart With Side Shelves
Model  PGCLGH
Configuration Freestanding
Collection Large Oval 300
Exterior Material Ceramic
Primary Color Black
Overall Width 52.75"
Overall Depth 26"
Overall Height 30.5"
Weight 229 lbs.
Base Width 19"
Base To Grill Grate Height 14.75"
Grill Lid Height 10.25"
Clearance Required Behind The Grill To Open Properly 12"
Temperature Range 151°F - 750°F
Grilling Capacity
  • 6 Whole Chickens
  • 1 Whole Turkey
  • 8 Steaks
  • 12 Burgers
  • 8 Racks of Ribs
  • 8 Ears of Corn
Cooking Grate Material Stainless Steel
Cooking Grate Type Reversible Cooking Grates
Cooking Grid Dimensions 15" x 22"
Total Grilling Area 495 Sq. Inches
Main Grilling Area 300 Sq. Inches
Optional Rack Area 195 Sq. Inches
Kamado Thickness 3/4"
Spring Assisted Grill Hood No
Cooking Grid Type Split
Thermometer Analog
Side Shelves Yes
Side Shelf Quality FDA Approved
Cart Assembly Some Assembly Required
Grill Head Color Black
Grill Cart Color Black
Grill Hood Hinge Type Soft-Close Locking Hinge
Side Shelf Material Plastic
Made in USA Yes
Product Videos

Primo Grills Intro

Primo Grills Features

Primo Grill Intro

Primo Grills Basics

Firing Up Your Primo Grill

Primo Grills - Two Zone Cooking

Shipping Quick Facts

  • Free Shipping: Available for orders over $99 within the Continental US.
  • Flat-Rate Shipping: $10.95 for orders under $99.
  • Free Curbside Liftgate Delivery: Included with all freight and LTL deliveries.
  • Scheduled Delivery Appointments: All freight and LTL deliveries include a scheduled appointment at your convenience to ensure you're home.
  • Cancellations: Allowed before dispatch; refer to our Return Policy if the order has already shipped.

Shipping & Delivery Details

This Shipping Policy applies to orders shipped within the United States (excluding Hawaii & Alaska). By placing an order with us, you accept the policies contained herein.

Enjoy free shipping for orders over $99. Orders under $99 pay a flat shipping fee of $10.95. Benefit from complimentary shipping for your entire purchase delivered straight to your home, even for the larger items! *Applies only within the Continental US.

Estimated Delivery Time

Post shipment, anticipate your items within a timeframe of 3-5 business days. We utilize UPS and FedEx for smaller items. It's crucial to note that more substantial items and certain orders are dispatched via freight. Freight shipping is somewhat more intricate compared to regular parcel deliveries, hence understanding the process in advance ensures a smooth delivery experience.

Freight Shipment Specifics

The majority of freight items are shipped on pallets. Some delivery companies will reach out to fix a delivery slot, whereas others aim to drop off your order at the most accessible spot nearest to your home, preferably close to a garage. The shipping confirmation email will detail the specific delivery procedures to anticipate.

For Scheduled Delivery

Companies that arrange delivery slots necessitate your presence for the delivery and your signature for confirmation. Deliveries are made using a semi-truck with lift gate service, placing the shipment by the curb. Should you grant permission for the delivery to be left unsupervised, BBQ Kitchen Pros cannot assume responsibility for any ensuing damages. The process might seem daunting, but for a comprehensive understanding, we recommend you peruse our thorough freight delivery guide to prevent unforeseen challenges.

For Non-Scheduled Deliveries

Delivery services that don't operate on appointments don't mandate your presence or a scheduled delivery slot. There's also no signature required upon receipt. Without the hassle of scheduling or waiting around, let the delivery come to you. If you're home during the drop-off, the driver can be asked to place your items in the garage. If you're away, they'll position it close to the garage or main entry.

Dispatch Timeframe

Items are typically dispatched from our warehouse within 1-3 business days. Affordable $10.95 Flat-Rate Shipping Orders below $99+ benefit from a consistent shipping rate. As your purchase value goes up, your shipping charge remains unchanged!

Change of Address

Once your order is in transit, we cannot change the delivery address. If you need to change the delivery address, please contact us within 24 hours of placing your order at support@bbqkitchenpros.com.

Cancellations

You may cancel your order at any time before it has been dispatched. If your order has already been dispatched, please refer to our Return Policy.

Parcels Damaged in Transit

If you find that your parcel has been damaged in transit, please reject the parcel if possible and contact our customer service. If the parcel has been delivered without your presence, please contact customer service for further assistance.

If you have any questions or concerns regarding our Shipping Policy, please contact us at support@bbqkitchenpros.com.

Easy Returns

  • 30-Day Returns – Hassle-free returns within 30 days of purchase.
  • Easy Process – Contact us for quick approval and a prepaid return label.
  • No Restocking Fees – Enjoy full refunds without additional deductions.
  • Free Damage Protection – We’ll replace or refund damaged or incorrect items quickly, covering all shipping and additional costs for your convenience.
  • Prepaid Shipping Labels – Convenient return shipping within the continental US.
  • Return Shipping: We take care of all return logistics, and the shipping cost is deducted directly from your refund—no separate payments required.

 BBQ Kitchen Pros Return Policy

At BBQ Kitchen Pros, we want our customers to be completely satisfied with their purchases. If for any reason you are not satisfied with your order, we offer a return and refund policy.

30 Day Returns

We accept returns within 30 days of the date of purchase. If you wish to return an item, please contact our customer service department to receive an authorization number before shipping the item back to us. Please note that items returned without an authorization number will not be accepted. Items must be returned in new condition. 

Return Shipping

We stand behind our products and want you to be satisfied with them. In the case that you decide to return your purchase, we will gladly refund you for the product in its entirety minus the cost of shipping and return shipping incurred by BBQ Kitchen Pros.

To qualify for return shipping, items must be returned in the original packaging, and pallet, (if included) and within the continental US. Once your return is approved and processed, we will provide a prepaid return shipping label. Simply print the label and adhere to the package. Please ensure the returned item is packed securely to avoid damage during transit.

Remember, returns only apply to items returned in the original packaging. If an item is returned in non-original or damaged packaging, the customer may be responsible for any return shipping costs. In addition, freight shipping is scheduled for pick-up at a specific date and time, which is agreed upon by the customer. and customers must be there at the scheduled time. Missing scheduled freight time will result in a dry run fee which is issued by the shipping company. 

Damaged Items

If your order arrives damaged, defective, or incorrect, please make a note of it immediately when signing for delivery and send photos to support@bbqkitchenpros.com on the day of delivery. 

Original Packaging Please keep all the original packaging for any items that need to be returned. Items that are not returned in their original packaging may not be accepted for return.

Non-Refundable Items that become damaged after use are non-refundable unless specified under warranty.

We hope that our return and refund policy makes it easy for you to shop with confidence at BBQ Kitchen Pros. If you have any questions or concerns about our policy, please don't hesitate to contact our customer service department.

A. 30 Day Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. Items must be returned in new condition. You’ll also need a receipt or proof of purchase.

B. Easy Return Process

To start a return, you can contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530. Once your return is accepted, we’ll send you a return shipping label as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Items that are not eligible for return include the following:

Custom-made, special-order, and made-to-order products. Items are marked non-returnable in the item description. 

C. Damaged & Wrong Products & Issues

Please inspect your order upon reception and contact us immediately within 24 hours if the item is defective or damaged or if you received the wrong item so that we can evaluate the issue and make it right. To return your product, you should contact our mail. Depending on where you live, the time it may take for your exchanged product to reach you may vary.

D. Exchanges

We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530.

E. No Re-stocking Fees

For our products, there is no Restocking Fee.

F. Refunds

We will notify you once we’ve received and inspected your return and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded back to your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund too.