Placeholder Primo Oval XL 400 Ceramic Kamado Grill With Custom Cypress Table — BBQ Kitchen Pros
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Expertise You Can Trust: Family-Operated with 20 Years of Experience
Expertise You Can Trust: Family-Operated with 20 Years of Experience

Primo Oval XL 400 Ceramic Kamado Grill On Curved Cypress Table - PGCXLH

$2,608.00
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Primo Oval XL 400 Ceramic Kamado Grill On Table Cart 


Key Features

  • Dual zone fire box allowing you grill, bake, sear, smoke, and roast at the same time.
  • Feeds 5-10 people easily with its 400 square inch grilling area.
  • Split stainless steel cooking grates allow for simultaneous direct and indirect grilling, optimizing temp control.
  • The 6-position cast iron chimney top vent and the 5-position lower vent door allow for precision temperature control.
  • Cook for 10 or more people for larger get-togethers or multiple dishes at once.
  • Enormous temperature 151°F to 750°F giving you access to your whole cookbook. 
  • Reversible cooking grates give you versatility with one side for searing and another for gentle cooking, enhancing both heat distribution and ease of use.
  • The highest quality ceramic material will give you ultimate insulation for high heat, moisture, and flavor retention.
  • The highest sitting grill lid allows you to easily fit 8 whole chickens, 2 whole turkeys, 12 steaks, 20 burgers, 10 racks of ribs, 12 ears of corn.
  • Includes handmade cypress wood table stand with expanded cooking space and caster wheels. 
  • Only Kamado grill made entirely in the USA.

Primo Oval XL 400 Kamado Grill Table : Versatility With Expanded Cooking Space

Many customers wonder if a Kamado grill has enough space for large gatherings or backyard BBQs. The Primo Oval XL 400 Kamado Grill addresses this concern with exceptional capacity and versatility. This grill is set on a hand-made table, designed for both durability and beauty, and comes unfinished. It includes two locking casters at the front to keep the grill stable while cooking, and ceramic shoes are also provided for added protection.

Whether searing steaks, baking bread, roasting meats, smoking brisket, or grilling burgers, this all-in-one grill allows simultaneous cooking of diverse dishes. It boasts up to 680 square inches of total grilling space, accommodating 8 whole chickens, 2 whole turkeys, 12 steaks, 20 burgers, 10 racks of ribs, and 12 ears of corn.

This charcoal kamado grill is built for flexibility with its dual-zone firebox and reversible grill grates. You can fill each firebox separately to manage two different cooking temperatures, allowing you to bake, roast, smoke, grill, or sear simultaneously. The split reversible solid stainless steel cooking grates make it easy to grill a variety of foods and simplify cleaning. Unlock the full potential of your grilling game with Primo's split cooking grates. Effortlessly achieve the perfect sear on your ribs while your veggies bask in the mild embrace of indirect heat. It’s the smart way to grill when you want everything just right!

Primo Oval XL Kamado Grill: Made in the USA

Primo is the only Kamado grill brand proudly manufactured in the USA, featuring a premium 3/4-inch ceramic blend that offers unparalleled heat and flavor retention, ensuring juicy and tender BBQ results every time. This superior ceramic blend not only enhances outdoor charcoal cooking but also includes a scratch-resistant gloss black porcelain glaze. This durable finish protects your Primo grill, keeping it clean and pristine through all seasons and weather conditions.

Primo Oval XL Shaped Design Changes Kamado Grilling Forever

Primo Grills, crafted from the finest materials, are uniquely designed with an oval shape to transform outdoor charcoal grilling. This design optimizes heat retention and circulation, ensuring moisture and flavors are sealed within your dishes, making them juicier and more flavorful. The grill features a stainless steel lower vent with five adjustable positions for precise airflow management and a cast iron top vent with six settings to fine-tune the temperature, ensuring perfect cooking results for any type of grilling. Additionally, Primo Grills are equipped with a soft-closing locking hinge that allows you to set the grill lid in a fixed open position, enhancing airflow and temperature control. This meticulous design affords a wide temperature range of 150°F to 750°F, providing exceptional versatility for all your grilling needs.

Primo Grills Oval XL 400 Charcoal Grills Gives Your Safety & Included Accessories

Embrace the wisdom of "If you're looking, you ain't cooking!"—keep the grill closed to preserve all the flavors and moisture. The large, easy-to-read analog temperature gauge, strategically positioned on the grill hood, allows you to monitor the internal conditions without any heat escape. This feature ensures you can maintain a constant watch on the temperature, helping you achieve consistently flawless results without ever opening the lid. This grill comes equipped with essential tools designed to enhance your grilling sessions: a grate lifting tool for safely and easily managing hot grates, and integrated retaining clips that keep the ceramic top securely attached. Included are heat-safe ceramic feet that are used to place your grill on combustible surfaces, adding an extra layer of stability and safety. 

Primo Grills Oval XL 400 Custom Table Included

The Primo Oval XL Ceramic Kamado Grill comes with a beautiful a hand-made cypress wood table stand, designed not only for its aesthetic appeal but also for robust durability. Unfinished yet crafted with precision, each table is built to support the substantial weight of the grill securely. The table's curved design not only enhances your cooking space but also includes side shelves for convenient access to utensils and BBQ tools, ensuring everything you need is within arm's reach. This ergonomic setup makes it easier to serve, plate, and cook while optimizing your grilling experience. For added stability during use, the cart features two front locking casters, keeping the grill firmly in place. Additionally, the cart is equipped with ceramic shoes to protect the stand and ensure safe operation. With a total of four caster wheels, maneuvering around your patio or backyard is effortless, while the lockable casters maintain the grill's position when needed, marrying mobility with safety and convenience in your outdoor cooking space. 


Manufacturer Information

Click here for the Owners Manual

Click here for the Spec Sheet

Click here for Assembly Instructions

Click here Quick Start Guide


Warranty

Primo offers a robust warranty program for its ceramic grills. To the original purchaser, all ceramic components are covered by a Limited Lifetime Warranty, with a guarantee extending for twenty (20) years. Metal components, excluding those made from cast iron, come with a five (5) year warranty. Cast iron parts, along with valves, knobs, and all other parts and accessories, are covered for one (1) year. The thermometer and felt gaskets have a warranty period of thirty (30) days. This warranty is confined to the repair or replacement of parts that, upon thorough inspection under normal use, are found to be defective by Primo. Please note that labor costs are not covered under this warranty.


Primo Learning Center

Primo Oval XL 400 Ceramic Kamado Grill With Cypress Wood Table- PGCXLH

Model  PGCXLH
Configuration Freestanding
Collection Oval XL 400
Exterior Material Ceramic
Primary Color Black
Overall Width 61"
Overall Depth/Radius 38"
Overall Height 32"
Weight 358 lbs.
Base Width 19"
Base To Grill Grate Height 14.75"
Grill Lid Height 11"
Clearance Required Behind The Grill To Open Properly 12"
Temperature Range 151°F - 750°F
Grilling Capacity
  • 8 Whole Chickens
  • 2 Whole Turkey
  • 12 Steaks
  • 20 Burgers
  • 10 Racks of Ribs
  • 12 Ears of Corn
Cooking Grate Material Stainless Steel
Cooking Grate Type Reversible Cooking Grates
Cooking Grid Dimensions 18.5" x 25"
Total Grilling Area 680 Sq. Inches
Main Grilling Area 400 Sq. Inches
Optional Rack Area 280 Sq. Inches
Kamado Thickness 3/4"
Spring Assisted Grill Hood No
Cooking Grid Type Split
Thermometer Analog
Kamado Grill Cart Table Included
Cart Table Material Cypress Wood
Cart Assembly Some Assembly Required
Grill Head Color Black
Grill Cart Color Unfinished
Grill Hood Hinge Type Soft-Close Locking Hinge
Wheel Type Four (4) Caster Wheels/ Two (2) Locking Wheels
Made in USA Yes

This Shipping Policy applies to orders shipped within the United States. By placing an order with us, you accept the policies contained herein.

Shipping & Delivery Details

Enjoy a shipping fee of only $10.95 for orders exceeding $99. Benefit from complimentary shipping for your entire purchase delivered straight to your home, even for the larger items! *Applies only within the Continental US.

Estimated Delivery Time

Post shipment, anticipate your items within a timeframe of 3-5 business days. We utilize UPS and FedEx for smaller items. It's crucial to note that more substantial items and certain orders are dispatched via freight. Freight shipping is somewhat more intricate compared to regular parcel deliveries, hence understanding the process in advance ensures a smooth delivery experience.

Freight Shipment Specifics

The majority of freight items are shipped on pallets. Some delivery companies will reach out to fix a delivery slot, whereas others aim to drop off your order at the most accessible spot nearest to your home, preferably close to a garage. The shipping confirmation email will detail the specific delivery procedure to anticipate.

For Scheduled Delivery

Companies that arrange delivery slots necessitate your presence for the delivery and your signature for confirmation. Deliveries are made using a semi-truck with lift gate services, placing the shipment by the curb. Should you grant permission for the delivery to be left unsupervised, BBQ Kitchen Pros cannot assume responsibility for any ensuing damages. The process might seem daunting, but for a comprehensive understanding, we recommend you peruse our thorough freight delivery guide to prevent unforeseen challenges.

For Non-Scheduled Deliveries

Delivery services that don't operate on appointments don't mandate your presence or a scheduled delivery slot. There's also no signature required upon receipt. Without the hassle of scheduling or waiting around, let the delivery come to you. If you're home during the drop-off, the driver can be asked to place your items in the garage. If you're away, they'll position it close to the garage or main entry.

Dispatch Timeframe

Items are typically dispatched from our warehouse within 1-3 business days. Affordable $10.95 Flat-Rate Shipping Orders below $99+ benefit from a consistent shipping rate. As your purchase value goes up, your shipping charge remains unchanged!

Change of Address

Once your order is in transit, we cannot change the delivery address. If you need to change the delivery address, please contact us within 24 hours of placing your order at support@bbqkitchenpros.com.

Cancellations

You may cancel your order at any time before it has been dispatched. If your order has already been dispatched, please refer to our Return Policy.

Parcels Damaged in Transit

If you find that your parcel has been damaged in transit, please reject the parcel if possible and contact our customer service. If the parcel has been delivered without your presence, please contact customer service for further assistance.

If you have any questions or concerns regarding our Shipping Policy, please contact us at support@bbqkitchenpros.com.

BBQ Kitchen Pros Return Policy

At BBQ Kitchen Pros, we want our customers to be completely satisfied with their purchases. If for any reason you are not satisfied with your order, we offer a return and refund policy.

30 Day Returns

We accept returns within 30 days of the date of purchase. If you wish to return an item, please contact our customer service department to receive an authorization number before shipping the item back to us. Please note that items returned without an authorization number will not be accepted. Items must be returned in new condition. 

Return Shipping

We stand behind our products and want you to be satisfied with them. In the case that you decide to return your purchase, we will gladly refund you for the product in its entirety minus the cost of shipping and return shipping incurred by BBQ Kitchen Pros.

To qualify for return shipping, items must be returned in the original packaging, pallet, and within the continental US. Once your return is approved and processed, we will provide a prepaid return shipping label. Simply print the label and adhere it to the package. Please ensure the returned item is packed securely to avoid damage during transit.

Remember, returns only apply to items returned in the original packaging and pallet. If an item is returned in non-original or damaged packaging, the customer may be responsible for any return shipping costs. In addition, freight shipping is scheduled for pick-up at a specific date and time, which is agreed upon by the customer. and customers must be there at the scheduled time. Missing scheduled freight time will result in a dry run fee which is issued by the shipping company. 

Damaged Items

If your order arrives damaged, defective, or incorrect, please make a note of it immediately when signing for delivery and send photos to support@bbqkitchenpros.com on the day of delivery. 

Original Packaging Please keep all the original packaging and pallets for any items that need to be returned. Items that are not returned in their original packaging may not be accepted for return.

Non-Refundable Items that become damaged after use are non-refundable unless specified under warranty.

We hope that our return and refund policy makes it easy for you to shop with confidence at BBQ Kitchen Pros. If you have any questions or concerns about our policy, please don't hesitate to contact our customer service department.

A. 30 Day Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. Items must be returned in new condition. You’ll also need a receipt or proof of purchase.

B. Easy Return Process

To start a return, you can contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530. Once your return is accepted, we’ll send you a return shipping label as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Items that are not eligible for return include the following:

Custom-made, special-order, and made-to-order products. Items are marked non-returnable in the item description. 

C. Damaged & Wrong Products & Issues

Please inspect your order upon reception and contact us immediately within 24 hours if the item is defective or damaged or if you received the wrong item so that we can evaluate the issue and make it right.
To return your product, you should contact our mail.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.

D. Exchanges

We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530.

E. No Re-stocking Fees

For our products, there is no Restocking Fee.

F. Refunds

We will notify you once we’ve received and inspected your return and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded back to your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund too.

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    Primo Oval XL 400 Ceramic Kamado Grill On Table Cart 


    Key Features

    • Dual zone fire box allowing you grill, bake, sear, smoke, and roast at the same time.
    • Feeds 5-10 people easily with its 400 square inch grilling area.
    • Split stainless steel cooking grates allow for simultaneous direct and indirect grilling, optimizing temp control.
    • The 6-position cast iron chimney top vent and the 5-position lower vent door allow for precision temperature control.
    • Cook for 10 or more people for larger get-togethers or multiple dishes at once.
    • Enormous temperature 151°F to 750°F giving you access to your whole cookbook. 
    • Reversible cooking grates give you versatility with one side for searing and another for gentle cooking, enhancing both heat distribution and ease of use.
    • The highest quality ceramic material will give you ultimate insulation for high heat, moisture, and flavor retention.
    • The highest sitting grill lid allows you to easily fit 8 whole chickens, 2 whole turkeys, 12 steaks, 20 burgers, 10 racks of ribs, 12 ears of corn.
    • Includes handmade cypress wood table stand with expanded cooking space and caster wheels. 
    • Only Kamado grill made entirely in the USA.

    Primo Oval XL 400 Kamado Grill Table : Versatility With Expanded Cooking Space

    Many customers wonder if a Kamado grill has enough space for large gatherings or backyard BBQs. The Primo Oval XL 400 Kamado Grill addresses this concern with exceptional capacity and versatility. This grill is set on a hand-made table, designed for both durability and beauty, and comes unfinished. It includes two locking casters at the front to keep the grill stable while cooking, and ceramic shoes are also provided for added protection.

    Whether searing steaks, baking bread, roasting meats, smoking brisket, or grilling burgers, this all-in-one grill allows simultaneous cooking of diverse dishes. It boasts up to 680 square inches of total grilling space, accommodating 8 whole chickens, 2 whole turkeys, 12 steaks, 20 burgers, 10 racks of ribs, and 12 ears of corn.

    This charcoal kamado grill is built for flexibility with its dual-zone firebox and reversible grill grates. You can fill each firebox separately to manage two different cooking temperatures, allowing you to bake, roast, smoke, grill, or sear simultaneously. The split reversible solid stainless steel cooking grates make it easy to grill a variety of foods and simplify cleaning. Unlock the full potential of your grilling game with Primo's split cooking grates. Effortlessly achieve the perfect sear on your ribs while your veggies bask in the mild embrace of indirect heat. It’s the smart way to grill when you want everything just right!

    Primo Oval XL Kamado Grill: Made in the USA

    Primo is the only Kamado grill brand proudly manufactured in the USA, featuring a premium 3/4-inch ceramic blend that offers unparalleled heat and flavor retention, ensuring juicy and tender BBQ results every time. This superior ceramic blend not only enhances outdoor charcoal cooking but also includes a scratch-resistant gloss black porcelain glaze. This durable finish protects your Primo grill, keeping it clean and pristine through all seasons and weather conditions.

    Primo Oval XL Shaped Design Changes Kamado Grilling Forever

    Primo Grills, crafted from the finest materials, are uniquely designed with an oval shape to transform outdoor charcoal grilling. This design optimizes heat retention and circulation, ensuring moisture and flavors are sealed within your dishes, making them juicier and more flavorful. The grill features a stainless steel lower vent with five adjustable positions for precise airflow management and a cast iron top vent with six settings to fine-tune the temperature, ensuring perfect cooking results for any type of grilling. Additionally, Primo Grills are equipped with a soft-closing locking hinge that allows you to set the grill lid in a fixed open position, enhancing airflow and temperature control. This meticulous design affords a wide temperature range of 150°F to 750°F, providing exceptional versatility for all your grilling needs.

    Primo Grills Oval XL 400 Charcoal Grills Gives Your Safety & Included Accessories

    Embrace the wisdom of "If you're looking, you ain't cooking!"—keep the grill closed to preserve all the flavors and moisture. The large, easy-to-read analog temperature gauge, strategically positioned on the grill hood, allows you to monitor the internal conditions without any heat escape. This feature ensures you can maintain a constant watch on the temperature, helping you achieve consistently flawless results without ever opening the lid. This grill comes equipped with essential tools designed to enhance your grilling sessions: a grate lifting tool for safely and easily managing hot grates, and integrated retaining clips that keep the ceramic top securely attached. Included are heat-safe ceramic feet that are used to place your grill on combustible surfaces, adding an extra layer of stability and safety. 

    Primo Grills Oval XL 400 Custom Table Included

    The Primo Oval XL Ceramic Kamado Grill comes with a beautiful a hand-made cypress wood table stand, designed not only for its aesthetic appeal but also for robust durability. Unfinished yet crafted with precision, each table is built to support the substantial weight of the grill securely. The table's curved design not only enhances your cooking space but also includes side shelves for convenient access to utensils and BBQ tools, ensuring everything you need is within arm's reach. This ergonomic setup makes it easier to serve, plate, and cook while optimizing your grilling experience. For added stability during use, the cart features two front locking casters, keeping the grill firmly in place. Additionally, the cart is equipped with ceramic shoes to protect the stand and ensure safe operation. With a total of four caster wheels, maneuvering around your patio or backyard is effortless, while the lockable casters maintain the grill's position when needed, marrying mobility with safety and convenience in your outdoor cooking space. 


    Manufacturer Information

    Click here for the Owners Manual

    Click here for the Spec Sheet

    Click here for Assembly Instructions

    Click here Quick Start Guide


    Warranty

    Primo offers a robust warranty program for its ceramic grills. To the original purchaser, all ceramic components are covered by a Limited Lifetime Warranty, with a guarantee extending for twenty (20) years. Metal components, excluding those made from cast iron, come with a five (5) year warranty. Cast iron parts, along with valves, knobs, and all other parts and accessories, are covered for one (1) year. The thermometer and felt gaskets have a warranty period of thirty (30) days. This warranty is confined to the repair or replacement of parts that, upon thorough inspection under normal use, are found to be defective by Primo. Please note that labor costs are not covered under this warranty.


    Primo Learning Center

    Primo Oval XL 400 Ceramic Kamado Grill With Cypress Wood Table- PGCXLH

    Model  PGCXLH
    Configuration Freestanding
    Collection Oval XL 400
    Exterior Material Ceramic
    Primary Color Black
    Overall Width 61"
    Overall Depth/Radius 38"
    Overall Height 32"
    Weight 358 lbs.
    Base Width 19"
    Base To Grill Grate Height 14.75"
    Grill Lid Height 11"
    Clearance Required Behind The Grill To Open Properly 12"
    Temperature Range 151°F - 750°F
    Grilling Capacity
    • 8 Whole Chickens
    • 2 Whole Turkey
    • 12 Steaks
    • 20 Burgers
    • 10 Racks of Ribs
    • 12 Ears of Corn
    Cooking Grate Material Stainless Steel
    Cooking Grate Type Reversible Cooking Grates
    Cooking Grid Dimensions 18.5" x 25"
    Total Grilling Area 680 Sq. Inches
    Main Grilling Area 400 Sq. Inches
    Optional Rack Area 280 Sq. Inches
    Kamado Thickness 3/4"
    Spring Assisted Grill Hood No
    Cooking Grid Type Split
    Thermometer Analog
    Kamado Grill Cart Table Included
    Cart Table Material Cypress Wood
    Cart Assembly Some Assembly Required
    Grill Head Color Black
    Grill Cart Color Unfinished
    Grill Hood Hinge Type Soft-Close Locking Hinge
    Wheel Type Four (4) Caster Wheels/ Two (2) Locking Wheels
    Made in USA Yes

    This Shipping Policy applies to orders shipped within the United States. By placing an order with us, you accept the policies contained herein.

    Shipping & Delivery Details

    Enjoy a shipping fee of only $10.95 for orders exceeding $99. Benefit from complimentary shipping for your entire purchase delivered straight to your home, even for the larger items! *Applies only within the Continental US.

    Estimated Delivery Time

    Post shipment, anticipate your items within a timeframe of 3-5 business days. We utilize UPS and FedEx for smaller items. It's crucial to note that more substantial items and certain orders are dispatched via freight. Freight shipping is somewhat more intricate compared to regular parcel deliveries, hence understanding the process in advance ensures a smooth delivery experience.

    Freight Shipment Specifics

    The majority of freight items are shipped on pallets. Some delivery companies will reach out to fix a delivery slot, whereas others aim to drop off your order at the most accessible spot nearest to your home, preferably close to a garage. The shipping confirmation email will detail the specific delivery procedure to anticipate.

    For Scheduled Delivery

    Companies that arrange delivery slots necessitate your presence for the delivery and your signature for confirmation. Deliveries are made using a semi-truck with lift gate services, placing the shipment by the curb. Should you grant permission for the delivery to be left unsupervised, BBQ Kitchen Pros cannot assume responsibility for any ensuing damages. The process might seem daunting, but for a comprehensive understanding, we recommend you peruse our thorough freight delivery guide to prevent unforeseen challenges.

    For Non-Scheduled Deliveries

    Delivery services that don't operate on appointments don't mandate your presence or a scheduled delivery slot. There's also no signature required upon receipt. Without the hassle of scheduling or waiting around, let the delivery come to you. If you're home during the drop-off, the driver can be asked to place your items in the garage. If you're away, they'll position it close to the garage or main entry.

    Dispatch Timeframe

    Items are typically dispatched from our warehouse within 1-3 business days. Affordable $10.95 Flat-Rate Shipping Orders below $99+ benefit from a consistent shipping rate. As your purchase value goes up, your shipping charge remains unchanged!

    Change of Address

    Once your order is in transit, we cannot change the delivery address. If you need to change the delivery address, please contact us within 24 hours of placing your order at support@bbqkitchenpros.com.

    Cancellations

    You may cancel your order at any time before it has been dispatched. If your order has already been dispatched, please refer to our Return Policy.

    Parcels Damaged in Transit

    If you find that your parcel has been damaged in transit, please reject the parcel if possible and contact our customer service. If the parcel has been delivered without your presence, please contact customer service for further assistance.

    If you have any questions or concerns regarding our Shipping Policy, please contact us at support@bbqkitchenpros.com.

    BBQ Kitchen Pros Return Policy

    At BBQ Kitchen Pros, we want our customers to be completely satisfied with their purchases. If for any reason you are not satisfied with your order, we offer a return and refund policy.

    30 Day Returns

    We accept returns within 30 days of the date of purchase. If you wish to return an item, please contact our customer service department to receive an authorization number before shipping the item back to us. Please note that items returned without an authorization number will not be accepted. Items must be returned in new condition. 

    Return Shipping

    We stand behind our products and want you to be satisfied with them. In the case that you decide to return your purchase, we will gladly refund you for the product in its entirety minus the cost of shipping and return shipping incurred by BBQ Kitchen Pros.

    To qualify for return shipping, items must be returned in the original packaging, pallet, and within the continental US. Once your return is approved and processed, we will provide a prepaid return shipping label. Simply print the label and adhere it to the package. Please ensure the returned item is packed securely to avoid damage during transit.

    Remember, returns only apply to items returned in the original packaging and pallet. If an item is returned in non-original or damaged packaging, the customer may be responsible for any return shipping costs. In addition, freight shipping is scheduled for pick-up at a specific date and time, which is agreed upon by the customer. and customers must be there at the scheduled time. Missing scheduled freight time will result in a dry run fee which is issued by the shipping company. 

    Damaged Items

    If your order arrives damaged, defective, or incorrect, please make a note of it immediately when signing for delivery and send photos to support@bbqkitchenpros.com on the day of delivery. 

    Original Packaging Please keep all the original packaging and pallets for any items that need to be returned. Items that are not returned in their original packaging may not be accepted for return.

    Non-Refundable Items that become damaged after use are non-refundable unless specified under warranty.

    We hope that our return and refund policy makes it easy for you to shop with confidence at BBQ Kitchen Pros. If you have any questions or concerns about our policy, please don't hesitate to contact our customer service department.

    A. 30 Day Return Policy

    We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. Items must be returned in new condition. You’ll also need a receipt or proof of purchase.

    B. Easy Return Process

    To start a return, you can contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530. Once your return is accepted, we’ll send you a return shipping label as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

    Items that are not eligible for return include the following:

    Custom-made, special-order, and made-to-order products. Items are marked non-returnable in the item description. 

    C. Damaged & Wrong Products & Issues

    Please inspect your order upon reception and contact us immediately within 24 hours if the item is defective or damaged or if you received the wrong item so that we can evaluate the issue and make it right.
    To return your product, you should contact our mail.
    Depending on where you live, the time it may take for your exchanged product to reach you may vary.

    D. Exchanges

    We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530.

    E. No Re-stocking Fees

    For our products, there is no Restocking Fee.

    F. Refunds

    We will notify you once we’ve received and inspected your return and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded back to your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund too.

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