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Primo All-In-One Oval XXL 500 Ceramic Kamado Grill
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Free Shipping + No Sales Tax
No Sales Tax (Excl. NY)

Primo All-In-One Oval XXL 500 Ceramic Kamado Grill

by Primo
SKU PGCXXLC
$2,599.00
+ Free Shipping

Free Heat Deflector Kit ($200 Value) With Your Purchase! Learn More

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Primo All-In-One Oval XXL 500 Ceramic Kamado Grill


Key Features

  • Complete Grilling Package: Includes a cradle, grid lifter, ash tool, and FDA-approved side shelves, ensuring you have all the tools you need to start grilling right away.
  • Largest Cooking Capacity: 500 sq. in. of primary cooking space, expandable to 850 sq. in. with optional rack system, perfect for hosting large gatherings.
  • Innovative Dual-Zone Cooking: Patented oval design allows you to grill, sear, smoke, roast, and bake simultaneously with precision temperature control.
  • Reversible Stainless Steel Cooking Grates: Offer versatile cooking options for both searing and gentle indirect heat cooking.
  • Wide Temperature Range: 151°F to 850°F+ for slow smoking or high-heat searing, covering all your cooking needs.
  • Durable Ceramic Construction: Superior heat retention, moisture locking, and flavor enhancement with a scratch-resistant porcelain glaze for long-lasting performance.
  • Precision Temperature Control: Features a 6-position cast iron chimney vent and a 5-position stainless steel lower vent door for ultimate airflow control.
  • Built-in Analog Thermometer: Monitor internal temperatures without opening the lid, ensuring consistent heat and moisture retention.
  • Ergonomic and Safe Design: Includes a soft-close locking hinge for smooth lid operation and stable positioning during grilling.
  • Made in the USA: The only Kamado grill crafted entirely in the USA, showcasing premium craftsmanship and quality.

Primo All-In-One Oval XXL 500: Your Ultimate Grilling Solution

The Primo All-In-One Oval XXL 500 Ceramic Kamado Grill takes outdoor cooking to a new level by including everything you need for the perfect grilling experience. With a generous 500 sq. in. of primary cooking space, expandable to 850 sq. in., this grill is ideal for everything from intimate family dinners to large celebrations. Its patented oval design offers superior cooking versatility, allowing you to grill, sear, smoke, bake, and roast all at once. Whether it’s ribs, burgers, whole chickens, or even a suckling pig, the Primo All-In-One can handle it all.

With the included cradle, grid lifter, and ash tool, this package ensures convenience and ease during every grilling session. FDA-approved foldable side shelves provide additional prep space, making this all-in-one grill a comprehensive outdoor cooking station. Enjoy precision control with the 5-position lower vent door and the 6-position cast iron chimney vent, enabling you to master a wide temperature range from low-and-slow smoking to high-heat searing.

Unmatched Durability and Craftsmanship

Made in the USA, the Primo All-In-One Oval XXL 500 sets the standard for premium Kamado grills. Its 3/4-inch thick ceramic body offers exceptional heat retention, ensuring consistent cooking temperatures and locking in moisture for juicy, flavorful meals. The scratch-resistant porcelain glaze keeps your grill looking pristine for years, while the heavy-duty cradle provides stability and ease of transport. With its robust 282-lb. construction, this grill is built to handle anything you throw at it.

Designed for Convenience and Safety

The Primo All-In-One Oval XXL 500 comes with thoughtful design features to enhance your grilling experience. The soft-close locking hinge allows for smooth, stable lid operation, while the built-in analog thermometer lets you monitor internal temperatures without lifting the lid. Its ergonomic design ensures ease of use, and the included ash tool makes cleanup effortless. FDA-approved side shelves provide ample space for prep and grilling accessories, folding away neatly when not in use.

Massive Cooking Capacity

This grill’s unparalleled capacity makes it the perfect choice for entertaining. With space to cook 10 whole chickens, 3 turkeys, 28 burgers, 16 steaks, 12 racks of ribs, or even a whole suckling pig, the possibilities are endless. The optional rack system expands the cooking area further, giving you the flexibility to prepare multiple dishes simultaneously. Whether you’re cooking for a crowd or crafting a multi-course meal, the Primo All-In-One Oval XXL 500 has you covered.


Manufacturer Information

Click here for the Owners Manual

Click here for Assembly Instructions

Click here for Quick Start Guide


Warranty

Primo offers a robust warranty program for its ceramic grills. All ceramic components are covered by a Limited Lifetime Warranty for the original purchaser, with a 20-year guarantee. Metal components have a five (5) year warranty, while cast iron parts and other accessories are covered for one (1) year. The thermometer and felt gaskets have a warranty period of 30 days. Please note that labor costs are not covered under this warranty. For full details, refer to the manufacturer's documentation.


Primo Learning Center

Primo Oval XXL 500 Ceramic Kamado Grill

Model PGCXXLC
Configuration Freestanding
Exterior Material Ceramic
Grill Weight 282 lbs.
Cooking Area 500 sq. in., expandable to 850 sq. in. with optional racks
Temperature Range 151°F - 850°F+
Grill Capacity
  • 10 Whole Chickens
  • 3 Whole Turkeys
  • 16 Steaks
  • 28 Burgers
  • 12 Racks of Ribs
  • 18 Ears of Corn
  • 1 Suckling Pig
Grate Material Reversible Stainless Steel
Thermometer Analog
Made in USA Yes
Primo Grills Intro
Primo Grills Features
Primo Grill Intro
Primo Grills Basics
Firing Up Your Primo Grill
Primo Grills - Two Zone Cooking

Shipping Quick Facts

  • Free Shipping: Available for orders over $99 within the Continental US.
  • Flat-Rate Shipping: $10.95 for orders under $99.
  • Free Curbside Liftgate Delivery: Included with all freight and LTL deliveries.
  • Scheduled Delivery Appointments: All freight and LTL deliveries include a scheduled appointment at your convenience to ensure you're home.
  • Cancellations: Allowed before dispatch; refer to our Return Policy if the order has already shipped.

Shipping & Delivery Details

This Shipping Policy applies to orders shipped within the United States (excluding Hawaii & Alaska). By placing an order with us, you accept the policies contained herein.

Enjoy free shipping for orders over $99. Orders under $99 pay a flat shipping fee of $10.95. Benefit from complimentary shipping for your entire purchase delivered straight to your home, even for the larger items! *Applies only within the Continental US.


Estimated Delivery Time

Post shipment, anticipate your items within a timeframe of 3-5 business days. We utilize UPS and FedEx for smaller items. It's crucial to note that more substantial items and certain orders are dispatched via freight. Freight shipping is somewhat more intricate compared to regular parcel deliveries, hence understanding the process in advance ensures a smooth delivery experience.


Freight Shipment Specifics

The majority of freight items are shipped on pallets. Some delivery companies will reach out to fix a delivery slot, whereas others aim to drop off your order at the most accessible spot nearest to your home, preferably close to a garage. The shipping confirmation email will detail the specific delivery procedures to anticipate.


For Scheduled Delivery

Companies that arrange delivery slots necessitate your presence for the delivery and your signature for confirmation. Deliveries are made using a semi-truck with lift gate service, placing the shipment by the curb. Should you grant permission for the delivery to be left unsupervised, BBQ Kitchen Pros cannot assume responsibility for any ensuing damages. The process might seem daunting, but for a comprehensive understanding, we recommend you peruse our thorough freight delivery guide to prevent unforeseen challenges.


For Non-Scheduled Deliveries

Delivery services that don't operate on appointments don't mandate your presence or a scheduled delivery slot. There's also no signature required upon receipt. Without the hassle of scheduling or waiting around, let the delivery come to you. If you're home during the drop-off, the driver can be asked to place your items in the garage. If you're away, they'll position it close to the garage or main entry.

Dispatch Timeframe

Items are typically dispatched from our warehouse within 1-3 business days. Affordable $10.95 Flat-Rate Shipping Orders below $99+ benefit from a consistent shipping rate. As your purchase value goes up, your shipping charge remains unchanged!


Change of Address

Once your order is in transit, we cannot change the delivery address. If you need to change the delivery address, please contact us within 24 hours of placing your order at support@bbqkitchenpros.com.


Cancellations

You may cancel your order at any time before it has been dispatched. If your order has already been dispatched, please refer to our Return Policy.


Parcels Damaged in Transit

If you find that your parcel has been damaged in transit, please reject the parcel if possible and contact our customer service. If the parcel has been delivered without your presence, please contact customer service for further assistance.

If you have any questions or concerns regarding our Shipping Policy, please contact us at support@bbqkitchenpros.com.

Easy Returns

  • 30-Day Returns Hassle-free returns within 30 days of purchase.
  • Easy Process – Contact us for quick approval and a prepaid return label.
  • No Restocking Fees – Enjoy full refunds without additional deductions.
  • Free Damage Protection – We’ll replace or refund damaged or incorrect items quickly, covering all shipping and additional costs for your convenience.
  • Custom Items Cannot Be Returned: All custom product sales are final. This includes Ready-To-Finish Outdoor Kitchens, color additions to grills and appliances, and special order items.
  • Prepaid Shipping Labels – Convenient return shipping within the continental US.
  • Return Shipping: We take care of all return logistics, and the shipping cost is deducted directly from your refund—no separate payments required.

 BBQ Kitchen Pros Return Policy

At BBQ Kitchen Pros, we want our customers to be completely satisfied with their purchases. If for any reason you are not satisfied with your order, we offer a return and refund policy.


30 Day Returns

We accept returns within 30 days of the date of purchase. If you wish to return an item, please contact our customer service department to receive an authorization number before shipping the item back to us. Please note that items returned without an authorization number will not be accepted. Items must be returned in new condition. 


Return Shipping

We stand behind our products and want you to be satisfied with them. In the case that you decide to return your purchase, we will gladly refund you for the product in its entirety minus the cost of shipping and return shipping incurred by BBQ Kitchen Pros.

To qualify for return shipping, items must be returned in the original packaging, and pallet, (if included) and within the continental US. Once your return is approved and processed, we will provide a prepaid return shipping label. Simply print the label and adhere to the package. Please ensure the returned item is packed securely to avoid damage during transit.

Remember, returns only apply to items returned in the original packaging. If an item is returned in non-original or damaged packaging, the customer may be responsible for any return shipping costs. In addition, freight shipping is scheduled for pick-up at a specific date and time, which is agreed upon by the customer. and customers must be there at the scheduled time. Missing scheduled freight time will result in a dry run fee which is issued by the shipping company. 


Damaged Items

If your order arrives damaged, defective, or incorrect, please make a note of it immediately when signing for delivery and send photos to support@bbqkitchenpros.com on the day of delivery. 

Original Packaging Please keep all the original packaging for any items that need to be returned. Items that are not returned in their original packaging may not be accepted for return.

Non-Refundable Items that become damaged after use are non-refundable unless specified under warranty.

We hope that our return and refund policy makes it easy for you to shop with confidence at BBQ Kitchen Pros. If you have any questions or concerns about our policy, please don't hesitate to contact our customer service department.


A. 30 Day Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. Items must be returned in new condition. You’ll also need a receipt or proof of purchase.


B. Easy Return Process

To start a return, you can contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530. Once your return is accepted, we’ll send you a return shipping label as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Items that are not eligible for return include the following:

Custom-made, special-order, and made-to-order products. Items are marked non-returnable in the item description. 


C. Damaged & Wrong Products & Issues

Please inspect your order upon reception and contact us immediately within 24 hours if the item is defective or damaged or if you received the wrong item so that we can evaluate the issue and make it right. To return your product, you should contact our mail. Depending on where you live, the time it may take for your exchanged product to reach you may vary.


D. Exchanges

We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530.


E. No Re-stocking Fees

For our products, there is no Restocking Fee.


F. Refunds

We will notify you once we’ve received and inspected your return and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded back to your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund too.

Primo Grills Vs. The Competition

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Primo Grills Comparisons

Primo Oval XXL 500 Ceramic Kamado Grill Primo Oval XXL 500 Ceramic Kamado Grill
Primo Oval XL 400 Ceramic Kamado Grill  - PGCXLH Primo Oval XL 400 Ceramic Kamado Gril...
Coyote Asado Ceramic Built In Grill Coyote Asado Ceramic Built In Grill
Blaze 20 Inch Cast Aluminum Kamado Grill Blaze 20 Inch Cast Aluminum Kamado Grill
Reputation

Oval Design / Largest Grill In Class / USA-Made

Oval Design / Versatility / USA-Made

Ceramic Build / Even Heat /Traditional Design

Durability / Rust-Proof / Heat Retention

Class

Premium

Premium

Premium

Premium

Fuel Type

Charcoal

Charcoal

Charcoal

Charcoal

Cutout Width

30 1/2"

28"

22 1/2"

--

Cutout Depth

24 1/2"

28"

22 1/2"

--

Cutout Height

14 7/8"

14 7/8"

17"

--

Exterior Material

Ceramic

Ceramic

Ceramic

Cast Aluminum

Kamado Thickness

3/4"

3/4"

1"

1"

Color

Black

Black

Black

Silver

Cooking Grate Type

Split - Stainless Steel

Split - Stainless Steel

One Piece Stainless Steel

Hinged - Stainless Steel

Cooking Grid Size

--

18.5" x 25"

19 3/8" Diameter

20" Diameter

Cooking Area

500 Sq. Inches

400 Sq. Inches

254 Sq. Inches

400 Sq. Inches

Burger Count

28

20

13

14

Fire Grate Material

Cast Iron

Cast Iron

Cast Iron

Stainless Steel

Hinge Type

Soft-Close Locking Hinge

Soft-Close Locking Hinge

Soft-Close Piston Hinge

Soft-Close Spring Hinge

Made in USA

Yes

Yes

Yes

No

View product View product View product View product

Learn More About Us

Owner-Operated, Built with Passion, Driven by Expertise.

Shop Primo Grills

Price Match Promise

Lowest price guaranteed: if you see it cheaper, we’ll beat it

No Sales Tax

The price you see is final. No hidden fees, and no sales tax except in NY.

Fast, Free Shipping

Free shipping on orders $99+ in the continental U.S.

Owner Operated Support

Talk directly to the owner—20 years’ of real expertise.

Description

Primo All-In-One Oval XXL 500 Ceramic Kamado Grill


Key Features

  • Complete Grilling Package: Includes a cradle, grid lifter, ash tool, and FDA-approved side shelves, ensuring you have all the tools you need to start grilling right away.
  • Largest Cooking Capacity: 500 sq. in. of primary cooking space, expandable to 850 sq. in. with optional rack system, perfect for hosting large gatherings.
  • Innovative Dual-Zone Cooking: Patented oval design allows you to grill, sear, smoke, roast, and bake simultaneously with precision temperature control.
  • Reversible Stainless Steel Cooking Grates: Offer versatile cooking options for both searing and gentle indirect heat cooking.
  • Wide Temperature Range: 151°F to 850°F+ for slow smoking or high-heat searing, covering all your cooking needs.
  • Durable Ceramic Construction: Superior heat retention, moisture locking, and flavor enhancement with a scratch-resistant porcelain glaze for long-lasting performance.
  • Precision Temperature Control: Features a 6-position cast iron chimney vent and a 5-position stainless steel lower vent door for ultimate airflow control.
  • Built-in Analog Thermometer: Monitor internal temperatures without opening the lid, ensuring consistent heat and moisture retention.
  • Ergonomic and Safe Design: Includes a soft-close locking hinge for smooth lid operation and stable positioning during grilling.
  • Made in the USA: The only Kamado grill crafted entirely in the USA, showcasing premium craftsmanship and quality.

Primo All-In-One Oval XXL 500: Your Ultimate Grilling Solution

The Primo All-In-One Oval XXL 500 Ceramic Kamado Grill takes outdoor cooking to a new level by including everything you need for the perfect grilling experience. With a generous 500 sq. in. of primary cooking space, expandable to 850 sq. in., this grill is ideal for everything from intimate family dinners to large celebrations. Its patented oval design offers superior cooking versatility, allowing you to grill, sear, smoke, bake, and roast all at once. Whether it’s ribs, burgers, whole chickens, or even a suckling pig, the Primo All-In-One can handle it all.

With the included cradle, grid lifter, and ash tool, this package ensures convenience and ease during every grilling session. FDA-approved foldable side shelves provide additional prep space, making this all-in-one grill a comprehensive outdoor cooking station. Enjoy precision control with the 5-position lower vent door and the 6-position cast iron chimney vent, enabling you to master a wide temperature range from low-and-slow smoking to high-heat searing.

Unmatched Durability and Craftsmanship

Made in the USA, the Primo All-In-One Oval XXL 500 sets the standard for premium Kamado grills. Its 3/4-inch thick ceramic body offers exceptional heat retention, ensuring consistent cooking temperatures and locking in moisture for juicy, flavorful meals. The scratch-resistant porcelain glaze keeps your grill looking pristine for years, while the heavy-duty cradle provides stability and ease of transport. With its robust 282-lb. construction, this grill is built to handle anything you throw at it.

Designed for Convenience and Safety

The Primo All-In-One Oval XXL 500 comes with thoughtful design features to enhance your grilling experience. The soft-close locking hinge allows for smooth, stable lid operation, while the built-in analog thermometer lets you monitor internal temperatures without lifting the lid. Its ergonomic design ensures ease of use, and the included ash tool makes cleanup effortless. FDA-approved side shelves provide ample space for prep and grilling accessories, folding away neatly when not in use.

Massive Cooking Capacity

This grill’s unparalleled capacity makes it the perfect choice for entertaining. With space to cook 10 whole chickens, 3 turkeys, 28 burgers, 16 steaks, 12 racks of ribs, or even a whole suckling pig, the possibilities are endless. The optional rack system expands the cooking area further, giving you the flexibility to prepare multiple dishes simultaneously. Whether you’re cooking for a crowd or crafting a multi-course meal, the Primo All-In-One Oval XXL 500 has you covered.


Manufacturer Information

Click here for the Owners Manual

Click here for Assembly Instructions

Click here for Quick Start Guide


Warranty

Primo offers a robust warranty program for its ceramic grills. All ceramic components are covered by a Limited Lifetime Warranty for the original purchaser, with a 20-year guarantee. Metal components have a five (5) year warranty, while cast iron parts and other accessories are covered for one (1) year. The thermometer and felt gaskets have a warranty period of 30 days. Please note that labor costs are not covered under this warranty. For full details, refer to the manufacturer's documentation.


Primo Learning Center

Specs & Dimensions

Primo Oval XXL 500 Ceramic Kamado Grill

Model PGCXXLC
Configuration Freestanding
Exterior Material Ceramic
Grill Weight 282 lbs.
Cooking Area 500 sq. in., expandable to 850 sq. in. with optional racks
Temperature Range 151°F - 850°F+
Grill Capacity
  • 10 Whole Chickens
  • 3 Whole Turkeys
  • 16 Steaks
  • 28 Burgers
  • 12 Racks of Ribs
  • 18 Ears of Corn
  • 1 Suckling Pig
Grate Material Reversible Stainless Steel
Thermometer Analog
Made in USA Yes
Product Videos
Primo Grills Intro
Primo Grills Features
Primo Grill Intro
Primo Grills Basics
Firing Up Your Primo Grill
Primo Grills - Two Zone Cooking
Shipping & Delivery

Shipping Quick Facts

  • Free Shipping: Available for orders over $99 within the Continental US.
  • Flat-Rate Shipping: $10.95 for orders under $99.
  • Free Curbside Liftgate Delivery: Included with all freight and LTL deliveries.
  • Scheduled Delivery Appointments: All freight and LTL deliveries include a scheduled appointment at your convenience to ensure you're home.
  • Cancellations: Allowed before dispatch; refer to our Return Policy if the order has already shipped.

Shipping & Delivery Details

This Shipping Policy applies to orders shipped within the United States (excluding Hawaii & Alaska). By placing an order with us, you accept the policies contained herein.

Enjoy free shipping for orders over $99. Orders under $99 pay a flat shipping fee of $10.95. Benefit from complimentary shipping for your entire purchase delivered straight to your home, even for the larger items! *Applies only within the Continental US.


Estimated Delivery Time

Post shipment, anticipate your items within a timeframe of 3-5 business days. We utilize UPS and FedEx for smaller items. It's crucial to note that more substantial items and certain orders are dispatched via freight. Freight shipping is somewhat more intricate compared to regular parcel deliveries, hence understanding the process in advance ensures a smooth delivery experience.


Freight Shipment Specifics

The majority of freight items are shipped on pallets. Some delivery companies will reach out to fix a delivery slot, whereas others aim to drop off your order at the most accessible spot nearest to your home, preferably close to a garage. The shipping confirmation email will detail the specific delivery procedures to anticipate.


For Scheduled Delivery

Companies that arrange delivery slots necessitate your presence for the delivery and your signature for confirmation. Deliveries are made using a semi-truck with lift gate service, placing the shipment by the curb. Should you grant permission for the delivery to be left unsupervised, BBQ Kitchen Pros cannot assume responsibility for any ensuing damages. The process might seem daunting, but for a comprehensive understanding, we recommend you peruse our thorough freight delivery guide to prevent unforeseen challenges.


For Non-Scheduled Deliveries

Delivery services that don't operate on appointments don't mandate your presence or a scheduled delivery slot. There's also no signature required upon receipt. Without the hassle of scheduling or waiting around, let the delivery come to you. If you're home during the drop-off, the driver can be asked to place your items in the garage. If you're away, they'll position it close to the garage or main entry.

Dispatch Timeframe

Items are typically dispatched from our warehouse within 1-3 business days. Affordable $10.95 Flat-Rate Shipping Orders below $99+ benefit from a consistent shipping rate. As your purchase value goes up, your shipping charge remains unchanged!


Change of Address

Once your order is in transit, we cannot change the delivery address. If you need to change the delivery address, please contact us within 24 hours of placing your order at support@bbqkitchenpros.com.


Cancellations

You may cancel your order at any time before it has been dispatched. If your order has already been dispatched, please refer to our Return Policy.


Parcels Damaged in Transit

If you find that your parcel has been damaged in transit, please reject the parcel if possible and contact our customer service. If the parcel has been delivered without your presence, please contact customer service for further assistance.

If you have any questions or concerns regarding our Shipping Policy, please contact us at support@bbqkitchenpros.com.

Easy Returns

Easy Returns

  • 30-Day Returns Hassle-free returns within 30 days of purchase.
  • Easy Process – Contact us for quick approval and a prepaid return label.
  • No Restocking Fees – Enjoy full refunds without additional deductions.
  • Free Damage Protection – We’ll replace or refund damaged or incorrect items quickly, covering all shipping and additional costs for your convenience.
  • Custom Items Cannot Be Returned: All custom product sales are final. This includes Ready-To-Finish Outdoor Kitchens, color additions to grills and appliances, and special order items.
  • Prepaid Shipping Labels – Convenient return shipping within the continental US.
  • Return Shipping: We take care of all return logistics, and the shipping cost is deducted directly from your refund—no separate payments required.

 BBQ Kitchen Pros Return Policy

At BBQ Kitchen Pros, we want our customers to be completely satisfied with their purchases. If for any reason you are not satisfied with your order, we offer a return and refund policy.


30 Day Returns

We accept returns within 30 days of the date of purchase. If you wish to return an item, please contact our customer service department to receive an authorization number before shipping the item back to us. Please note that items returned without an authorization number will not be accepted. Items must be returned in new condition. 


Return Shipping

We stand behind our products and want you to be satisfied with them. In the case that you decide to return your purchase, we will gladly refund you for the product in its entirety minus the cost of shipping and return shipping incurred by BBQ Kitchen Pros.

To qualify for return shipping, items must be returned in the original packaging, and pallet, (if included) and within the continental US. Once your return is approved and processed, we will provide a prepaid return shipping label. Simply print the label and adhere to the package. Please ensure the returned item is packed securely to avoid damage during transit.

Remember, returns only apply to items returned in the original packaging. If an item is returned in non-original or damaged packaging, the customer may be responsible for any return shipping costs. In addition, freight shipping is scheduled for pick-up at a specific date and time, which is agreed upon by the customer. and customers must be there at the scheduled time. Missing scheduled freight time will result in a dry run fee which is issued by the shipping company. 


Damaged Items

If your order arrives damaged, defective, or incorrect, please make a note of it immediately when signing for delivery and send photos to support@bbqkitchenpros.com on the day of delivery. 

Original Packaging Please keep all the original packaging for any items that need to be returned. Items that are not returned in their original packaging may not be accepted for return.

Non-Refundable Items that become damaged after use are non-refundable unless specified under warranty.

We hope that our return and refund policy makes it easy for you to shop with confidence at BBQ Kitchen Pros. If you have any questions or concerns about our policy, please don't hesitate to contact our customer service department.


A. 30 Day Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. Items must be returned in new condition. You’ll also need a receipt or proof of purchase.


B. Easy Return Process

To start a return, you can contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530. Once your return is accepted, we’ll send you a return shipping label as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Items that are not eligible for return include the following:

Custom-made, special-order, and made-to-order products. Items are marked non-returnable in the item description. 


C. Damaged & Wrong Products & Issues

Please inspect your order upon reception and contact us immediately within 24 hours if the item is defective or damaged or if you received the wrong item so that we can evaluate the issue and make it right. To return your product, you should contact our mail. Depending on where you live, the time it may take for your exchanged product to reach you may vary.


D. Exchanges

We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530.


E. No Re-stocking Fees

For our products, there is no Restocking Fee.


F. Refunds

We will notify you once we’ve received and inspected your return and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded back to your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund too.