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Expertise You Can Trust: Family-Operated with 20 Years of Experience
Expertise You Can Trust: Family-Operated with 20 Years of Experience
Primo PGCXLC All-In-One Oval XL 400 Ceramic Kamado Grill With Cradle, Side Shelves, And Stainless Steel Grates

Primo All-In-One Oval XL 400 Ceramic Kamado Grill With Cradle Cart - PGCXLC

$2,299.00
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12/27/2021
Daniel W.
United States
Quality Smoker
High quality, easy to use, plenty of room for several large Thanksgiving turkeys. First and last smoker I'll likely have to purchase!
Cookshack AmeriQue SM066 20" Stainless Steel Electric Smoker Oven
12/27/2021
Daniel W.
United States
Quality Smoker
High quality, easy to use, plenty of room for several large Thanksgiving turkeys. First and last smoker I'll likely have to purchase!
Cookshack AmeriQue SM066 20" Stainless Steel Electric Smoker Oven
10/12/2021
David C.
United States
Amazing grill and unbelievably fast shipping.
This grill is amazing. The indirect side has the most even heat of any pellet grill I have used. The direct/sear side is a game changer for great steaks. This grill is extremely easy to clean. This grill truly solves all of the shortcomings of the other pellet grills I have owned. I received my...This grill is amazing. The indirect side has the most even heat of any pellet grill I have used. The direct/sear side is a game changer for great steaks. This grill is extremely easy to clean. This grill truly solves all of the shortcomings of the other pellet grills I have owned. I received my grill in about a week from the time I ordered it, fully assembled and ready to grill.
Cookshack Fast Eddy's PG500 56" Stainless Steel Pellet Grill and Smoker in One
10/12/2021
David C.
United States
Amazing grill and unbelievably fast shipping.
This grill is amazing. The indirect side has the most even heat of any pellet grill I have used. The direct/sear side is a game changer for great steaks. This grill is extremely easy to clean. This grill truly solves all of the shortcomings of the other pellet grills I have owned. I received...This grill is amazing. The indirect side has the most even heat of any pellet grill I have used. The direct/sear side is a game changer for great steaks. This grill is extremely easy to clean. This grill truly solves all of the shortcomings of the other pellet grills I have owned. I received my grill in about a week from the time I ordered it, fully assembled and ready to grill.
Cookshack Fast Eddy's PG500 56" Stainless Steel Pellet Grill and Smoker in One
09/27/2021
John K.
United States
Great pellet grill
Have used grill twice, chicken breast and ribs, and both times very satisfied. Meat stayed moist and was very tender with excellent smoke flavor. It did take longer to cook compared to what included cookbook indicated at specified cooking temp, which is ok since I use digital thermometer probe -...Have used grill twice, chicken breast and ribs, and both times very satisfied. Meat stayed moist and was very tender with excellent smoke flavor. It did take longer to cook compared to what included cookbook indicated at specified cooking temp, which is ok since I use digital thermometer probe - just be aware.
Cookshack Fast Eddy's PG500 56" Stainless Steel Pellet Grill and Smoker in One
09/27/2021
John K.
United States
Great pellet grill
Have used grill twice, chicken breast and ribs, and both times very satisfied. Meat stayed moist and was very tender with excellent smoke flavor. It did take longer to cook compared to what included cookbook indicated at specified cooking temp, which is ok since I use digital thermometer probe -...Have used grill twice, chicken breast and ribs, and both times very satisfied. Meat stayed moist and was very tender with excellent smoke flavor. It did take longer to cook compared to what included cookbook indicated at specified cooking temp, which is ok since I use digital thermometer probe - just be aware.
Cookshack Fast Eddy's PG500 56" Stainless Steel Pellet Grill and Smoker in One
05/18/2021
Bob T.
United States
Cookshack SM066 smoker
I recently purchased this smoker and first time I used it the ribs and pork **** turned out great. This smoker provides a lot of room to smoke large quantities of meat. So far I'm very pleased with this smoker. arrived much sooner than expected.
Cookshack AmeriQue SM066 20" Stainless Steel Electric Smoker Oven
05/18/2021
Bob T.
United States
Cookshack SM066 smoker
I recently purchased this smoker and first time I used it the ribs and pork **** turned out great. This smoker provides a lot of room to smoke large quantities of meat. So far I'm very pleased with this smoker. arrived much sooner than expected.
Cookshack AmeriQue SM066 20" Stainless Steel Electric Smoker Oven
05/03/2021
Mark M.
United States
great service
excellent service
Cookshack Fast Eddy's PG500 56" Stainless Steel Pellet Grill and Smoker in One
04/09/2021
Steve B.
United States
Best smoker I have owned
Great service and sales!! Will order another from them for sure!!
Cookshack Fast Eddys FEC100 45" Stainless Steel Pellet Smoker Oven
04/09/2021
Steve B.
United States
Best smoker I have owned
Great service and sales!! Will order another from them for sure!!
Cookshack Fast Eddys FEC100 45" Stainless Steel Pellet Smoker Oven
02/25/2021
Mark M.
United States
Fast Eddy's
Experience has been excellent. The smoker is as expected. Small part was worn during shipping however prompt feedback and replacement part is on its way. Would purchase through Pellet Grill pros again. Highly recommended. Thanks
Cookshack Fast Eddy's PG1000 67" Stainless Steel Pellet Grill and Smoker in One
02/25/2021
Mark M.
United States
Fast Eddy's
Experience has been excellent. The smoker is as expected. Small part was worn during shipping however prompt feedback and replacement part is on its way. Would purchase through Pellet Grill pros again. Highly recommended. Thanks
Cookshack Fast Eddy's PG1000 67" Stainless Steel Pellet Grill and Smoker in One
02/01/2021
bryant k.
United States
Great price and communication
It's fantastic!
Cookshack Fast Eddy's PG500 56" Stainless Steel Pellet Grill and Smoker in One
02/01/2021
bryant k.
United States
Great price and communication
It's fantastic!
Cookshack Fast Eddy's PG500 56" Stainless Steel Pellet Grill and Smoker in One
01/29/2021
Sarah K.
United States
I want to marry it.
This is awesome quality. Weighs 350 lbs but has four castors to roll easily. Did 18 pound brisket on top rack and turned out perfect! Started at 3am and was done around 1pm and then put in cooler to rest. The temp outside was low 40’s and windy so I had to turn up the LHT adjustment to 030 (means...This is awesome quality. Weighs 350 lbs but has four castors to roll easily. Did 18 pound brisket on top rack and turned out perfect! Started at 3am and was done around 1pm and then put in cooler to rest. The temp outside was low 40’s and windy so I had to turn up the LHT adjustment to 030 (means auger on for 3 sec) but that was easy. I also did ribeyes on the flame searing side and felt like I was cooking over a real wood fire! I’ve had other pellet grills and this one blows others out of the water. The simplicity of controller and well built stainless steel unit makes it fun to operate and gives you the feeling that it will last a long time. I had a couple small issues but Cookshack remedied them with next day delivery. Awesome customer service.
Cookshack Fast Eddy's PG500 56" Stainless Steel Pellet Grill and Smoker in One
01/29/2021
Sarah K.
United States
I want to marry it.
This is awesome quality. Weighs 350 lbs but has four castors to roll easily. Did 18 pound brisket on top rack and turned out perfect! Started at 3am and was done around 1pm and then put in cooler to rest. The temp outside was low 40’s and windy so I had to turn up the LHT adjustment to 030 (means...This is awesome quality. Weighs 350 lbs but has four castors to roll easily. Did 18 pound brisket on top rack and turned out perfect! Started at 3am and was done around 1pm and then put in cooler to rest. The temp outside was low 40’s and windy so I had to turn up the LHT adjustment to 030 (means auger on for 3 sec) but that was easy. I also did ribeyes on the flame searing side and felt like I was cooking over a real wood fire! I’ve had other pellet grills and this one blows others out of the water. The simplicity of controller and well built stainless steel unit makes it fun to operate and gives you the feeling that it will last a long time. I had a couple small issues but Cookshack remedied them with next day delivery. Awesome customer service.
Cookshack Fast Eddy's PG500 56" Stainless Steel Pellet Grill and Smoker in One
12/22/2020
Jeff K.
United States
Cookshack Fast Eddy
Incredible smoker/grill that is built with high quality materials.
Cookshack Fast Eddy's PG500 56" Stainless Steel Pellet Grill and Smoker in One
12/22/2020
Jeff K.
United States
Cookshack Fast Eddy
Incredible smoker/grill that is built with high quality materials.
Cookshack Fast Eddy's PG500 56" Stainless Steel Pellet Grill and Smoker in One
12/01/2020
Brian S.
United States
Cookshack Smokette sm009-2
I am completely satisfied with this smoker. It’s easy to achieve great results. To date, I have smoked a Boston Butt for pulled pork, a turkey breast, meatballs, a London Broil, ground chuck for chili, onions for chili, and baked potatoes. Everything came out great. The smoked turkey breast was a...I am completely satisfied with this smoker. It’s easy to achieve great results. To date, I have smoked a Boston Butt for pulled pork, a turkey breast, meatballs, a London Broil, ground chuck for chili, onions for chili, and baked potatoes. Everything came out great. The smoked turkey breast was a crowd pleaser.
Cookshack Smokette SM009-2 16" Stainless Steel Original Electric Smoker
12/01/2020
Brian S.
United States
Cookshack Smokette sm009-2
I am completely satisfied with this smoker. It’s easy to achieve great results. To date, I have smoked a Boston Butt for pulled pork, a turkey breast, meatballs, a London Broil, ground chuck for chili, onions for chili, and baked potatoes. Everything came out great. The smoked turkey breast was a...I am completely satisfied with this smoker. It’s easy to achieve great results. To date, I have smoked a Boston Butt for pulled pork, a turkey breast, meatballs, a London Broil, ground chuck for chili, onions for chili, and baked potatoes. Everything came out great. The smoked turkey breast was a crowd pleaser.
Cookshack Smokette SM009-2 16" Stainless Steel Original Electric Smoker
06/20/2020
Barbara K.
United States
Memphis wood Fire Grill
Great. We are ordering more from you
Memphis Wood Fire Grills Premium Barbeque Pellets
06/20/2020
Barbara K.
United States
Memphis wood Fire Grill
Great. We are ordering more from you
Memphis Wood Fire Grills Premium Barbeque Pellets
05/31/2020
Lee L.
United States
Smoke tech = deliciousness
after reading numerous reviews and watching YouTube videos I decided to pull the trigger and order the smoker. It shipped much quicker than expected and was delivered on a pallet. Have someone help unpack it as its quite heavy. Emptying out the boxes from bottom cabinet helps to decrease the weight...after reading numerous reviews and watching YouTube videos I decided to pull the trigger and order the smoker. It shipped much quicker than expected and was delivered on a pallet. Have someone help unpack it as its quite heavy. Emptying out the boxes from bottom cabinet helps to decrease the weight when you lift it right-side up. Assembly was straight forward. It probably took more time to remove the protective plastic covering on the grill than to put everything together. It was a little tricky to put the ethernet cable plug for the wifi antenna through the round grommet though. The wifi setup was a little confusing at first. It had to be first done on the phone without the app. Then the rest was all through the Memphis app. So how does it work It's amazing. The temperature control was quite good. Using my thermoworks smoke I kept an eye on the temp fluctuations and it wavers about 10 degrees /- from the set temp. Smoking ribs at 225 was as easy as setting the temp and watching for the meat to come to temp. Coming from a Weber propane and a Weber charcoal grill it was do much easier. I could never get 225F on the propane grill with constantly fidgeting with the fire. Also no more smoker box! The ribs were delicious and I think better than our local BBQ joint (45min drive away). Can't wait to put a brisket on to see how it will turn out. It is $$$$ but the 304 stainless, oven-quality gasket and the brains controlling the temp makes it worth every dollar.
Memphis VG0002S Elite 69" Stainless Steel Freestanding Wood Fire Pellet Grill w/ Wifi
09/09/2019
Justin A.
United States
FEC100
Very responsive by phone and email. Pleasure to do business with.
Fast Eddys Cookshack FEC100 Pellet Smoker Oven
09/09/2019
Justin A.
United States
FEC100
Very responsive by phone and email. Pleasure to do business with.
Cookshack Fast Eddys FEC100 45" Stainless Steel Pellet Smoker Oven
05/15/2019
Ken H.
United States
Great Experience
Quick delivery, problem free order - I am delighted with the experience. The only suggestion I would have is to stock the Memphis Pellets as well as their grills as I needed to order pellets from another vendor. Setup was relatively painless - by my oh my that protective film on the steel is...Quick delivery, problem free order - I am delighted with the experience. The only suggestion I would have is to stock the Memphis Pellets as well as their grills as I needed to order pellets from another vendor. Setup was relatively painless - by my oh my that protective film on the steel is everywhere :-) Fired up perfectly - grateful for the problem free order.
Memphis Pro & Advantage Small Grate Cooking Area Upgrade Kit
05/09/2019
Michelle F.
United States
Cookshack PV530 Meat Probe
This was a replacement and it works great!
Cookshack PV530 Universal Meat Probe
01/10/2019
Becki T.
United States
Christmas present for my brother
I never used it, it was a gift he asked for.
Louisiana Grills 20 Pound Hopper Extension
09/13/2018
Michael R.
United States
Uncle approved
Bought it for my uncle. He absolutely loves it!
Green Mountain Grills Davy Crockett Tailgater Pellet Grill Bonus Package
REVIEWS

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Primo Oval XL 400 All-In-One Ceramic Kamado Grill 

Key Features

  • Dual zone fire box allowing you grill, bake, sear, smoke, and roast at the same time.
  • Easily feed up to 10 people with 400 sq. inches main grilling area. 
  • Split cooking grates for precision temperature control and versatility. 
  • The 6-position cast iron chimney top vent and the 5-position lower vent door allow for precision temperature control.
  • Cook for 10 or more people for larger get-togethers or multiple dishes at once.
  • Enormous temperature 151°F to 750°F giving you access to your whole cookbook. 
  • All-in-one package includes grill head, user-friendly handle, cradle stand, side shelves, ash tool, and grate lifting tool. 
  • The highest quality ceramic material will give you ultimate insulation for high heat, moisture, and flavor retention.
  • Highest sitting lid allowing you to easily fit 8 whole chickens, 2 whole turkeys, 12 steaks, 20 burgers, 10 racks of ribs, 12 ears of corn.
  • Only Kamado grill made entirely in the USA.

Primo Oval XL 400 All-In-One Kamado Grill: Most Versatile Kamado Grill on the Market

Take your BBQ to the next level with the Primo All-In-One Oval XL 400 Kamado Grill, the ultimate choice for enthusiasts who demand superior performance and versatility in their outdoor cooking. Whether you're searing steaks, baking bread, roasting cuts, smoking brisket, or grilling burgers, this all-in-one grill provides unparalleled thermal control and flavor enhancement. Made in the USA with a top-tier ceramic blend, Primo Kamado Grill excels in thermal shock resistance and insulation, outperforming competitors and maintaining consistent temperatures in any weather.

The grill's patented, high-quality superceramics are finished with a scratch-resistant porcelain glaze, ensuring your Primo stays pristine year after year. Its distinctive oval design improves heat retention and circulation, locking in moisture and flavor for dishes that are juicier and more succulent. The soft-closing, gasketed lid not only helps retain heat for faster cooking but also prevents the lid from slamming. Upgrade to Primo All-In-One Oval Junior 400 and elevate your cooking with unmatched BBQ craftsmanship

Primo Oval XL Shaped Design Changes Kamado Grilling Forever

Set yourself apart from the competition with the Primo Oval 400 Shaped Kamado Grill, featuring a patented oval design that enhances versatility, usability, and grilling capacity. This innovative shape supports a variety of cooking techniques—grill, bake, roast, or smoke with ease. The raised hood is a standout feature, easily accommodating large cuts of meat vertically, eliminating concerns over space or lid interference.

The Primo 400 Oval Shaped Kamado Grill includes an easy lift-and-lock hinge system, providing unmatched control and ensuring the hood stays in place for effortless operation. It also features reversible cooking grids and optional rack extensions, greatly expanding the cooking surface. This design allows you to easily manage diverse meals, from three whole chickens or a small turkey to four steaks, eight burgers, four racks of ribs, or six ears of corn all at once.

Included with the grill is a drip pan rack to catch meat juices, ensuring moist, flavorful meals without any mess. The firebox divider creates dual cooking zones—one for direct, high-heat grilling and another for low-temperature smoking—ideal for any culinary challenge. In addition, your cooking grate comes split allowing you to grill at two different heights on your grilling surface. This unique cooking grate design makes controlling your cooking temperature effortless and takes your grilling to the next level with indirect and direct grilling capabilities.

With your primary cooking area of 400 square inches and an additional optional rack system providing another 280 square inches this grill is perfect for 10 or more people. Whether you're cooking multiple dishes at once or having a family backyard BBQ, this large sized kamado grill can handle it all. 

Primo Grills Oval XL 400 Charcoal Grills Enormous Temperature Range

Maximize your culinary prowess with the Primo Oval Shaped Kamado Grill, engineered for unmatched precision and versatility across a broad temperature spectrum from 150°F to 750°F. Whether you're engaging in the gentle art of low and slow smoking or the intense heat of searing, this grill facilitates mastery of any cooking method. It's outfitted with a 6-position cast stainless aluminum chimney cap and a 5-position stainless steel lower vent door, enabling you to effortlessly fine-tune and maintain your desired cooking temperature.

Embrace the wisdom of "If you're looking, you ain't cooking!"—keep the grill closed to preserve all the flavors and moisture. The large, easy-to-read analog temperature gauge, strategically positioned on the grill hood, allows you to monitor the internal conditions without any heat escape. This feature ensures you can maintain a constant watch on the temperature, helping you achieve consistently flawless results without ever opening the lid.

All-In-One Kit Included

Discover the ultimate in convenience and versatility with the Primo Oval XL Ceramic Kamado Grill, a must-have for any outdoor cooking aficionado. Thoughtfully designed for easy mobility, this grill features a robust metal cradle on four revolving caster wheels, with two that lock to secure it in place during use. The foldable side shelves, crafted from FDA-approved materials safe for food contact, offer generous space to prep and serve your dishes right at the grill.

This grill comes equipped with essential tools designed to enhance your grilling sessions: a grate lifting tool for safely and easily managing hot grates, and integrated retaining clips that keep the ceramic top securely attached. Optional heat-safe ceramic feet are available for those placing your grill on combustible surfaces, adding an extra layer of stability and safety. Whether you're working with a snug backyard or a vast patio, the Primo Oval XL Ceramic Kamado Grill ensures a smooth and delightful cooking experience, making it an invaluable part of your outdoor gatherings.

Manufacturer Information

Click here for the Owners Manual

Click here for the Spec Sheet

Click here for Assembly Instructions

Click here Quick Start Guide

Warranty

Primo offers a robust warranty program for its ceramic grills. To the original purchaser, all ceramic components are covered by a Limited Lifetime Warranty, with a guarantee extending for twenty (20) years. Metal components, excluding those made from cast iron, come with a five (5) year warranty. Cast iron parts, along with valves, knobs, and all other parts and accessories, are covered for one (1) year. The thermometer and felt gaskets have a warranty period of thirty (30) days. This warranty is confined to the repair or replacement of parts that, upon thorough inspection under normal use, are found to be defective by Primo. Please note that labor costs are not covered under this warranty.

Primo Learning Center

         

Primo All-In-One Oval XL 400 Ceramic Kamado Grill With Cradle Cart
Model  PGCXLC
Configuration Freestanding
Collection Oval XL 400
Exterior Material Ceramic
Primary Color Black
Overall Width 30.125"
Overall Depth 58.25"
Overall Height 45.375"
Weight 327 lbs.
Base Width 19"
Base To Grill Grate Height 14.75"
Grill Lid Height 11"
Clearance Required Behind The Grill To Open Properly 12"
Temperature Range 151°F - 750°F
Grilling Capacity
  • 8 Whole Chickens
  • 2 Whole Turkey
  • 12 Steaks
  • 20 Burgers
  • 10 Racks of Ribs
  • 12 Ears of Corn
Cooking Grate Material Stainless Steel
Cooking Grate Type Reversible Cooking Grates
Cooking Grid Dimensions 18.5" x 25"
Total Grilling Area 680 Sq. Inches
Main Grilling Area 400 Sq. Inches
Optional Rack Area 280 Sq. Inches
Kamado Thickness 3/4"
Spring Assisted Grill Hood No
Cooking Grid Type Split
Thermometer Analog
Foldable Side Shelves Yes
Side Shelf Quality FDA Approved
Cart Assembly Some Assembly Required
Grill Head Color Black
Grill Cart Color Black
Grill Hood Hinge Type Soft-Close Locking Hinge
Side Shelf Material Plastic
Made in USA Yes

Shipping & Delivery Details

This Shipping Policy applies to orders shipped within the United States (excluding Hawaii & Alaska). By placing an order with us, you accept the policies contained herein.

Enjoy free shipping for orders over $99. Orders under $99 pay a flat shipping fee of $10.95. Benefit from complimentary shipping for your entire purchase delivered straight to your home, even for the larger items! *Applies only within the Continental US.

Estimated Delivery Time

Post shipment, anticipate your items within a timeframe of 3-5 business days. We utilize UPS and FedEx for smaller items. It's crucial to note that more substantial items and certain orders are dispatched via freight. Freight shipping is somewhat more intricate compared to regular parcel deliveries, hence understanding the process in advance ensures a smooth delivery experience.

Freight Shipment Specifics

The majority of freight items are shipped on pallets. Some delivery companies will reach out to fix a delivery slot, whereas others aim to drop off your order at the most accessible spot nearest to your home, preferably close to a garage. The shipping confirmation email will detail the specific delivery procedure to anticipate.

For Scheduled Delivery

Companies that arrange delivery slots necessitate your presence for the delivery and your signature for confirmation. Deliveries are made using a semi-truck with lift gate services, placing the shipment by the curb. Should you grant permission for the delivery to be left unsupervised, BBQ Kitchen Pros cannot assume responsibility for any ensuing damages. The process might seem daunting, but for a comprehensive understanding, we recommend you peruse our thorough freight delivery guide to prevent unforeseen challenges.

For Non-Scheduled Deliveries

Delivery services that don't operate on appointments don't mandate your presence or a scheduled delivery slot. There's also no signature required upon receipt. Without the hassle of scheduling or waiting around, let the delivery come to you. If you're home during the drop-off, the driver can be asked to place your items in the garage. If you're away, they'll position it close to the garage or main entry.

Dispatch Timeframe

Items are typically dispatched from our warehouse within 1-3 business days. Affordable $10.95 Flat-Rate Shipping Orders below $99+ benefit from a consistent shipping rate. As your purchase value goes up, your shipping charge remains unchanged!

Change of Address

Once your order is in transit, we cannot change the delivery address. If you need to change the delivery address, please contact us within 24 hours of placing your order at support@bbqkitchenpros.com.

Cancellations

You may cancel your order at any time before it has been dispatched. If your order has already been dispatched, please refer to our Return Policy.

Parcels Damaged in Transit

If you find that your parcel has been damaged in transit, please reject the parcel if possible and contact our customer service. If the parcel has been delivered without your presence, please contact customer service for further assistance.

If you have any questions or concerns regarding our Shipping Policy, please contact us at support@bbqkitchenpros.com.

BBQ Kitchen Pros Return Policy

At BBQ Kitchen Pros, we want our customers to be completely satisfied with their purchases. If for any reason you are not satisfied with your order, we offer a return and refund policy.

30 Day Returns

We accept returns within 30 days of the date of purchase. If you wish to return an item, please contact our customer service department to receive an authorization number before shipping the item back to us. Please note that items returned without an authorization number will not be accepted. Items must be returned in new condition. 

Return Shipping

We stand behind our products and want you to be satisfied with them. In the case that you decide to return your purchase, we will gladly refund you for the product in its entirety minus the cost of shipping and return shipping incurred by BBQ Kitchen Pros.

To qualify for return shipping, items must be returned in the original packaging, pallet, and within the continental US. Once your return is approved and processed, we will provide a prepaid return shipping label. Simply print the label and adhere it to the package. Please ensure the returned item is packed securely to avoid damage during transit.

Remember, returns only apply to items returned in the original packaging and pallet. If an item is returned in non-original or damaged packaging, the customer may be responsible for any return shipping costs. In addition, freight shipping is scheduled for pick-up at a specific date and time, which is agreed upon by the customer. and customers must be there at the scheduled time. Missing scheduled freight time will result in a dry run fee which is issued by the shipping company. 

Damaged Items

If your order arrives damaged, defective, or incorrect, please make a note of it immediately when signing for delivery and send photos to support@bbqkitchenpros.com on the day of delivery. 

Original Packaging Please keep all the original packaging and pallets for any items that need to be returned. Items that are not returned in their original packaging may not be accepted for return.

Non-Refundable Items that become damaged after use are non-refundable unless specified under warranty.

We hope that our return and refund policy makes it easy for you to shop with confidence at BBQ Kitchen Pros. If you have any questions or concerns about our policy, please don't hesitate to contact our customer service department.

A. 30 Day Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. Items must be returned in new condition. You’ll also need a receipt or proof of purchase.

B. Easy Return Process

To start a return, you can contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530. Once your return is accepted, we’ll send you a return shipping label as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Items that are not eligible for return include the following:

Custom-made, special-order, and made-to-order products. Items are marked non-returnable in the item description. 

C. Damaged & Wrong Products & Issues

Please inspect your order upon reception and contact us immediately within 24 hours if the item is defective or damaged or if you received the wrong item so that we can evaluate the issue and make it right.
To return your product, you should contact our mail.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.

D. Exchanges

We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530.

E. No Re-stocking Fees

For our products, there is no Restocking Fee.

F. Refunds

We will notify you once we’ve received and inspected your return and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded back to your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund too.

Shop Primo Grills

Primo Oval XL 400 All-In-One Ceramic Kamado Grill 

Key Features

  • Dual zone fire box allowing you grill, bake, sear, smoke, and roast at the same time.
  • Easily feed up to 10 people with 400 sq. inches main grilling area. 
  • Split cooking grates for precision temperature control and versatility. 
  • The 6-position cast iron chimney top vent and the 5-position lower vent door allow for precision temperature control.
  • Cook for 10 or more people for larger get-togethers or multiple dishes at once.
  • Enormous temperature 151°F to 750°F giving you access to your whole cookbook. 
  • All-in-one package includes grill head, user-friendly handle, cradle stand, side shelves, ash tool, and grate lifting tool. 
  • The highest quality ceramic material will give you ultimate insulation for high heat, moisture, and flavor retention.
  • Highest sitting lid allowing you to easily fit 8 whole chickens, 2 whole turkeys, 12 steaks, 20 burgers, 10 racks of ribs, 12 ears of corn.
  • Only Kamado grill made entirely in the USA.

Primo Oval XL 400 All-In-One Kamado Grill: Most Versatile Kamado Grill on the Market

Take your BBQ to the next level with the Primo All-In-One Oval XL 400 Kamado Grill, the ultimate choice for enthusiasts who demand superior performance and versatility in their outdoor cooking. Whether you're searing steaks, baking bread, roasting cuts, smoking brisket, or grilling burgers, this all-in-one grill provides unparalleled thermal control and flavor enhancement. Made in the USA with a top-tier ceramic blend, Primo Kamado Grill excels in thermal shock resistance and insulation, outperforming competitors and maintaining consistent temperatures in any weather.

The grill's patented, high-quality superceramics are finished with a scratch-resistant porcelain glaze, ensuring your Primo stays pristine year after year. Its distinctive oval design improves heat retention and circulation, locking in moisture and flavor for dishes that are juicier and more succulent. The soft-closing, gasketed lid not only helps retain heat for faster cooking but also prevents the lid from slamming. Upgrade to Primo All-In-One Oval Junior 400 and elevate your cooking with unmatched BBQ craftsmanship

Primo Oval XL Shaped Design Changes Kamado Grilling Forever

Set yourself apart from the competition with the Primo Oval 400 Shaped Kamado Grill, featuring a patented oval design that enhances versatility, usability, and grilling capacity. This innovative shape supports a variety of cooking techniques—grill, bake, roast, or smoke with ease. The raised hood is a standout feature, easily accommodating large cuts of meat vertically, eliminating concerns over space or lid interference.

The Primo 400 Oval Shaped Kamado Grill includes an easy lift-and-lock hinge system, providing unmatched control and ensuring the hood stays in place for effortless operation. It also features reversible cooking grids and optional rack extensions, greatly expanding the cooking surface. This design allows you to easily manage diverse meals, from three whole chickens or a small turkey to four steaks, eight burgers, four racks of ribs, or six ears of corn all at once.

Included with the grill is a drip pan rack to catch meat juices, ensuring moist, flavorful meals without any mess. The firebox divider creates dual cooking zones—one for direct, high-heat grilling and another for low-temperature smoking—ideal for any culinary challenge. In addition, your cooking grate comes split allowing you to grill at two different heights on your grilling surface. This unique cooking grate design makes controlling your cooking temperature effortless and takes your grilling to the next level with indirect and direct grilling capabilities.

With your primary cooking area of 400 square inches and an additional optional rack system providing another 280 square inches this grill is perfect for 10 or more people. Whether you're cooking multiple dishes at once or having a family backyard BBQ, this large sized kamado grill can handle it all. 

Primo Grills Oval XL 400 Charcoal Grills Enormous Temperature Range

Maximize your culinary prowess with the Primo Oval Shaped Kamado Grill, engineered for unmatched precision and versatility across a broad temperature spectrum from 150°F to 750°F. Whether you're engaging in the gentle art of low and slow smoking or the intense heat of searing, this grill facilitates mastery of any cooking method. It's outfitted with a 6-position cast stainless aluminum chimney cap and a 5-position stainless steel lower vent door, enabling you to effortlessly fine-tune and maintain your desired cooking temperature.

Embrace the wisdom of "If you're looking, you ain't cooking!"—keep the grill closed to preserve all the flavors and moisture. The large, easy-to-read analog temperature gauge, strategically positioned on the grill hood, allows you to monitor the internal conditions without any heat escape. This feature ensures you can maintain a constant watch on the temperature, helping you achieve consistently flawless results without ever opening the lid.

All-In-One Kit Included

Discover the ultimate in convenience and versatility with the Primo Oval XL Ceramic Kamado Grill, a must-have for any outdoor cooking aficionado. Thoughtfully designed for easy mobility, this grill features a robust metal cradle on four revolving caster wheels, with two that lock to secure it in place during use. The foldable side shelves, crafted from FDA-approved materials safe for food contact, offer generous space to prep and serve your dishes right at the grill.

This grill comes equipped with essential tools designed to enhance your grilling sessions: a grate lifting tool for safely and easily managing hot grates, and integrated retaining clips that keep the ceramic top securely attached. Optional heat-safe ceramic feet are available for those placing your grill on combustible surfaces, adding an extra layer of stability and safety. Whether you're working with a snug backyard or a vast patio, the Primo Oval XL Ceramic Kamado Grill ensures a smooth and delightful cooking experience, making it an invaluable part of your outdoor gatherings.

Manufacturer Information

Click here for the Owners Manual

Click here for the Spec Sheet

Click here for Assembly Instructions

Click here Quick Start Guide

Warranty

Primo offers a robust warranty program for its ceramic grills. To the original purchaser, all ceramic components are covered by a Limited Lifetime Warranty, with a guarantee extending for twenty (20) years. Metal components, excluding those made from cast iron, come with a five (5) year warranty. Cast iron parts, along with valves, knobs, and all other parts and accessories, are covered for one (1) year. The thermometer and felt gaskets have a warranty period of thirty (30) days. This warranty is confined to the repair or replacement of parts that, upon thorough inspection under normal use, are found to be defective by Primo. Please note that labor costs are not covered under this warranty.

Primo Learning Center

         

Primo All-In-One Oval XL 400 Ceramic Kamado Grill With Cradle Cart
Model  PGCXLC
Configuration Freestanding
Collection Oval XL 400
Exterior Material Ceramic
Primary Color Black
Overall Width 30.125"
Overall Depth 58.25"
Overall Height 45.375"
Weight 327 lbs.
Base Width 19"
Base To Grill Grate Height 14.75"
Grill Lid Height 11"
Clearance Required Behind The Grill To Open Properly 12"
Temperature Range 151°F - 750°F
Grilling Capacity
  • 8 Whole Chickens
  • 2 Whole Turkey
  • 12 Steaks
  • 20 Burgers
  • 10 Racks of Ribs
  • 12 Ears of Corn
Cooking Grate Material Stainless Steel
Cooking Grate Type Reversible Cooking Grates
Cooking Grid Dimensions 18.5" x 25"
Total Grilling Area 680 Sq. Inches
Main Grilling Area 400 Sq. Inches
Optional Rack Area 280 Sq. Inches
Kamado Thickness 3/4"
Spring Assisted Grill Hood No
Cooking Grid Type Split
Thermometer Analog
Foldable Side Shelves Yes
Side Shelf Quality FDA Approved
Cart Assembly Some Assembly Required
Grill Head Color Black
Grill Cart Color Black
Grill Hood Hinge Type Soft-Close Locking Hinge
Side Shelf Material Plastic
Made in USA Yes

Shipping & Delivery Details

This Shipping Policy applies to orders shipped within the United States (excluding Hawaii & Alaska). By placing an order with us, you accept the policies contained herein.

Enjoy free shipping for orders over $99. Orders under $99 pay a flat shipping fee of $10.95. Benefit from complimentary shipping for your entire purchase delivered straight to your home, even for the larger items! *Applies only within the Continental US.

Estimated Delivery Time

Post shipment, anticipate your items within a timeframe of 3-5 business days. We utilize UPS and FedEx for smaller items. It's crucial to note that more substantial items and certain orders are dispatched via freight. Freight shipping is somewhat more intricate compared to regular parcel deliveries, hence understanding the process in advance ensures a smooth delivery experience.

Freight Shipment Specifics

The majority of freight items are shipped on pallets. Some delivery companies will reach out to fix a delivery slot, whereas others aim to drop off your order at the most accessible spot nearest to your home, preferably close to a garage. The shipping confirmation email will detail the specific delivery procedure to anticipate.

For Scheduled Delivery

Companies that arrange delivery slots necessitate your presence for the delivery and your signature for confirmation. Deliveries are made using a semi-truck with lift gate services, placing the shipment by the curb. Should you grant permission for the delivery to be left unsupervised, BBQ Kitchen Pros cannot assume responsibility for any ensuing damages. The process might seem daunting, but for a comprehensive understanding, we recommend you peruse our thorough freight delivery guide to prevent unforeseen challenges.

For Non-Scheduled Deliveries

Delivery services that don't operate on appointments don't mandate your presence or a scheduled delivery slot. There's also no signature required upon receipt. Without the hassle of scheduling or waiting around, let the delivery come to you. If you're home during the drop-off, the driver can be asked to place your items in the garage. If you're away, they'll position it close to the garage or main entry.

Dispatch Timeframe

Items are typically dispatched from our warehouse within 1-3 business days. Affordable $10.95 Flat-Rate Shipping Orders below $99+ benefit from a consistent shipping rate. As your purchase value goes up, your shipping charge remains unchanged!

Change of Address

Once your order is in transit, we cannot change the delivery address. If you need to change the delivery address, please contact us within 24 hours of placing your order at support@bbqkitchenpros.com.

Cancellations

You may cancel your order at any time before it has been dispatched. If your order has already been dispatched, please refer to our Return Policy.

Parcels Damaged in Transit

If you find that your parcel has been damaged in transit, please reject the parcel if possible and contact our customer service. If the parcel has been delivered without your presence, please contact customer service for further assistance.

If you have any questions or concerns regarding our Shipping Policy, please contact us at support@bbqkitchenpros.com.

BBQ Kitchen Pros Return Policy

At BBQ Kitchen Pros, we want our customers to be completely satisfied with their purchases. If for any reason you are not satisfied with your order, we offer a return and refund policy.

30 Day Returns

We accept returns within 30 days of the date of purchase. If you wish to return an item, please contact our customer service department to receive an authorization number before shipping the item back to us. Please note that items returned without an authorization number will not be accepted. Items must be returned in new condition. 

Return Shipping

We stand behind our products and want you to be satisfied with them. In the case that you decide to return your purchase, we will gladly refund you for the product in its entirety minus the cost of shipping and return shipping incurred by BBQ Kitchen Pros.

To qualify for return shipping, items must be returned in the original packaging, pallet, and within the continental US. Once your return is approved and processed, we will provide a prepaid return shipping label. Simply print the label and adhere it to the package. Please ensure the returned item is packed securely to avoid damage during transit.

Remember, returns only apply to items returned in the original packaging and pallet. If an item is returned in non-original or damaged packaging, the customer may be responsible for any return shipping costs. In addition, freight shipping is scheduled for pick-up at a specific date and time, which is agreed upon by the customer. and customers must be there at the scheduled time. Missing scheduled freight time will result in a dry run fee which is issued by the shipping company. 

Damaged Items

If your order arrives damaged, defective, or incorrect, please make a note of it immediately when signing for delivery and send photos to support@bbqkitchenpros.com on the day of delivery. 

Original Packaging Please keep all the original packaging and pallets for any items that need to be returned. Items that are not returned in their original packaging may not be accepted for return.

Non-Refundable Items that become damaged after use are non-refundable unless specified under warranty.

We hope that our return and refund policy makes it easy for you to shop with confidence at BBQ Kitchen Pros. If you have any questions or concerns about our policy, please don't hesitate to contact our customer service department.

A. 30 Day Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. Items must be returned in new condition. You’ll also need a receipt or proof of purchase.

B. Easy Return Process

To start a return, you can contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530. Once your return is accepted, we’ll send you a return shipping label as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Items that are not eligible for return include the following:

Custom-made, special-order, and made-to-order products. Items are marked non-returnable in the item description. 

C. Damaged & Wrong Products & Issues

Please inspect your order upon reception and contact us immediately within 24 hours if the item is defective or damaged or if you received the wrong item so that we can evaluate the issue and make it right.
To return your product, you should contact our mail.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.

D. Exchanges

We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530.

E. No Re-stocking Fees

For our products, there is no Restocking Fee.

F. Refunds

We will notify you once we’ve received and inspected your return and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded back to your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund too.