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Primo All-In-One Oval Junior 200 Ceramic Kamado Grill
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Primo PGCJRC All-In-One Oval Junior 200 Ceramic Kamado Grill With Cradle, Side Shelves And Stainless Steel Grates

Primo All-In-One Oval Junior 200 Ceramic Kamado Grill With Cart - PGCJRC

by Primo
$1,699.00
+ Free Shipping
Free Heat Deflector Kit ($200 Value) With Your Purchase! Learn More

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Primo Oval Junior 200 All-In-One Ceramic Kamado Grill 

Key Features

  • Dual zone fire box allowing you grill, bake, sear, smoke, and roast at the same time.
  • Highest sitting lid allowing you to easily fit 3 whole chickens, 1 small whole turkey, 4 steaks, 8 burgers, 4 racks of ribs, 6 ears of corn.
  • Designed 2-4 people outdoor cooking capacity.  
  • The 6-position cast iron chimney top vent and the 5-position lower vent door allow for precision temperature control.
  • Enormous temperature 151°F to 750°F giving you access to your whole cookbook. 
  • All-in-one package includes grill head, user-friendly handle, cradle stand, side shelves, ash tool, and grate lifting tool. 
  • The highest quality ceramic material will give you ultimate insulation for high heat, moisture, and flavor retention.
  • Only Kamado grill made entirely in the USA.

Primo Oval Junior 200 All-In-One Kamado Grill: Most Versatile Kamado Grill on the Market

Choosing the right Kamado grill can be exhausting, so try to find the perfect do-it-all Kamado grill. Introducing the Primo All-In-One Oval Junior 200 Kamado Grill, the ultimate charcoal kamado grill gives you ultimate versatility from searing, baking, roasting, smoking, and grilling. It all starts with the construction of this superior kamado grill made right here in the USA from the highest quality ceramic blend for thermal shock resistance and superior insulation compared to the competition. This patented premium grade superceramics comes equipped with ultimate durability featuring a scratch resistant porcelain glaze, making sure your Primo Grill remains clean and pristine.

The 3/4-inch thick ceramic insulated oval grill head is designed to hold your grilling charcoal temperature consistently no matter what the temperature is outside. In addition, this premium ceramic blend gives you the ultimate moisture and flavor locked inside your grill head for faster, juicier, and more tender BBQ favorites. To top it off, Primo includes a soft closing gasketed lid to keep your heat in and make sure your grill hood doesn't slam shut. 

Primo Oval Shaped Design Changes Kamado Grilling Forever

The Primo Oval Shaped Kamado Grill truly stands out in the charcoal grilling industry with its patented oval shape that enhances its versatility, usability, charcoal grilling capacity. This unique oval shaped design allows for a variety of cooking styles and techniques; you can grill, bake, roast, or smoke with ease. One stand-out feature is the raised kamado grill hood, allowing you to easily fit larger BBQ favorites vertically while worrying about not having enough space or hitting your lid. Featuring an easy lift-and-lock hinge system gives you total control of your grill hood, allowing your grill hood to stay in one place and make opening and closing effortless. In addition, the Primo Junior Grill offers reversible cooking grids and optional rack extensions that expand the total cooking surface, providing ample space for a wide range of dishes—from three whole chickens, one small turkey, to four steaks, eight burgers, four racks of ribs, or six ears of corn. The addition of a drip pan rack captures meat juices for those who favor moist, flavorful meals without the mess.

Additionally, the firebox divider lets you simultaneously cook directly over the heat on one side while smoking on the other, making it perfect for any culinary challenge. The Primo Oval is equipped with a solid stainless, reversible cooking grate that enhances this flexibility, allowing you to switch between different grilling surfaces with ease. With a primary cooking area of 210 square inches and an optional rack system adding another 150 square inches, the Primo Oval provides exceptional grilling capacity. Whether you're a seasoned grill master or just starting out, the Primo Oval Shaped Kamado Grill is your go-to for superior grilling performance, standing out as a versatile choice on the market.

Primo Grills Oval Junior Precision Charcoal Grilling Versatility

Primo Grills lead the way in versatility with their impressive temperature range, spanning from 150°F to 750°F. This is made possible through a precision airflow system, which includes a 6-position cast iron chimney vent and a 5-position stainless steel lower vent door for meticulous temperature control. The old adage "If you're looking, you ain't cooking!" holds true; keep the grill close to lock in flavors and moisture. Monitoring the temperature is a breeze with a large analog gauge prominently displayed on the grill hood. A standout feature is the easy lift-and-lock hinge system, which stabilizes the grill hood for effortless opening and closing. Additionally, the kamado lids are equipped with a soft-closing gasket to keep the grill sealed tightly and prevent it from slamming shut, thus avoiding damage.

All-In-One Kit Included

The Primo Oval Junior Ceramic Kamado Grill offers unmatched convenience and versatility, making it an excellent choice for any outdoor cooking enthusiast. This grill is designed for ease of mobility, featuring a sturdy metal cradle on four revolving caster wheels—two of which lock to ensure stability while cooking. The foldable side shelves, made from FDA-approved materials safe for food contact, provide expanded space for preparing and serving dishes. Included with the grill are essential tools to enhance your grilling experience; a grate lifting tool for safe and easy operation, and integrated retaining clips that secure the ceramic top firmly in place. For those placing their grill on a combustible surface, heat-safe ceramic feet are available to provide additional stability and safety (sold separately). Whether situated in a small yard or a spacious patio, this grill setup ensures that choosing Primo Oval Junior is a decision you'll celebrate with every cookout.

Manufacturer Information

Click here for the Owners Manual

Click here for Assembly Instructions

Click here Quick Start Guide

Warranty

Primo offers a robust warranty program for its ceramic grills. To the original purchaser, all ceramic components are covered by a Limited Lifetime Warranty, with a guarantee extending for twenty (20) years. Metal components, excluding those made from cast iron, come with a five (5) year warranty. Cast iron parts, along with valves, knobs, and all other parts and accessories, are covered for one (1) year. The thermometer and felt gaskets have a warranty period of thirty (30) days. This warranty is confined to the repair or replacement of parts that, upon thorough inspection under normal use, are found to be defective by Primo. Please note that labor costs are not covered under this warranty.

Primo Learning Center

         

Primo All-In-One Oval Junior 200 Ceramic Kamado With Cradle Cart
Model  PGCJRC
Configuration Freestanding
Collection Oval Junior 200
Exterior Material Ceramic
Primary Color Black
Overall Width 21"
Overall Depth/Radius 16.25"
Overall Height 21.5"
Weight 167 lbs.
Base Width 17.5"
Base To Grill Grate Height 11.75"
Grill Lid Height 10.25"
Clearance Required Behind The Grill To Open Properly 10.5"
Temperature Range 151°F - 750°F
Grilling Capacity
  • 3 Whole Chickens
  • 1 Small Whole Turkey
  • 4 Steaks
  • 8 Burgers
  • 4 Racks of Ribs
  • 6 Ears of Corn
Cooking Grate Material Stainless Steel
Cooking Grate Type Reversible Cooking Grates
Cooking Grid Dimensions 13 1/2" x 18 1/2"
Total Grilling Area 360 Sq. Inches
Main Grilling Area 210 Sq. Inches
Optional Rack Area 150 Sq. Inches
Kamado Thickness 3/4"
Spring Assisted Grill Hood No
Cooking Grid Type Split
Thermometer Analog
Foldable Side Shelves Yes
Side Shelf Quality FDA Approved
Cart Assembly Some Assembly Required
Grill Head Color Black
Grill Cart Color Black
Grill Hood Hinge Type Soft-Close Locking Hinge
Side Shelf Material Plastic
Made in USA Yes
Primo Grills Intro
Primo Grills Features
Primo Grill Intro
Primo Grills Basics
Firing Up Your Primo Grill
Primo Grills - Two Zone Cooking

Shipping Quick Facts

  • Free Shipping: Available for orders over $99 within the Continental US.
  • Flat-Rate Shipping: $10.95 for orders under $99.
  • Free Curbside Liftgate Delivery: Included with all freight and LTL deliveries.
  • Scheduled Delivery Appointments: All freight and LTL deliveries include a scheduled appointment at your convenience to ensure you're home.
  • Cancellations: Allowed before dispatch; refer to our Return Policy if the order has already shipped.

Shipping & Delivery Details

This Shipping Policy applies to orders shipped within the United States (excluding Hawaii & Alaska). By placing an order with us, you accept the policies contained herein.

Enjoy free shipping for orders over $99. Orders under $99 pay a flat shipping fee of $10.95. Benefit from complimentary shipping for your entire purchase delivered straight to your home, even for the larger items! *Applies only within the Continental US.

Estimated Delivery Time

Post shipment, anticipate your items within a timeframe of 3-5 business days. We utilize UPS and FedEx for smaller items. It's crucial to note that more substantial items and certain orders are dispatched via freight. Freight shipping is somewhat more intricate compared to regular parcel deliveries, hence understanding the process in advance ensures a smooth delivery experience.

Freight Shipment Specifics

The majority of freight items are shipped on pallets. Some delivery companies will reach out to fix a delivery slot, whereas others aim to drop off your order at the most accessible spot nearest to your home, preferably close to a garage. The shipping confirmation email will detail the specific delivery procedures to anticipate.

For Scheduled Delivery

Companies that arrange delivery slots necessitate your presence for the delivery and your signature for confirmation. Deliveries are made using a semi-truck with lift gate service, placing the shipment by the curb. Should you grant permission for the delivery to be left unsupervised, BBQ Kitchen Pros cannot assume responsibility for any ensuing damages. The process might seem daunting, but for a comprehensive understanding, we recommend you peruse our thorough freight delivery guide to prevent unforeseen challenges.

For Non-Scheduled Deliveries

Delivery services that don't operate on appointments don't mandate your presence or a scheduled delivery slot. There's also no signature required upon receipt. Without the hassle of scheduling or waiting around, let the delivery come to you. If you're home during the drop-off, the driver can be asked to place your items in the garage. If you're away, they'll position it close to the garage or main entry.

Dispatch Timeframe

Items are typically dispatched from our warehouse within 1-3 business days. Affordable $10.95 Flat-Rate Shipping Orders below $99+ benefit from a consistent shipping rate. As your purchase value goes up, your shipping charge remains unchanged!

Change of Address

Once your order is in transit, we cannot change the delivery address. If you need to change the delivery address, please contact us within 24 hours of placing your order at support@bbqkitchenpros.com.

Cancellations

You may cancel your order at any time before it has been dispatched. If your order has already been dispatched, please refer to our Return Policy.

Parcels Damaged in Transit

If you find that your parcel has been damaged in transit, please reject the parcel if possible and contact our customer service. If the parcel has been delivered without your presence, please contact customer service for further assistance.

If you have any questions or concerns regarding our Shipping Policy, please contact us at support@bbqkitchenpros.com.

Easy Returns

  • 30-Day Returns – Hassle-free returns within 30 days of purchase.
  • Easy Process – Contact us for quick approval and a prepaid return label.
  • No Restocking Fees – Enjoy full refunds without additional deductions.
  • Free Damage Protection – We’ll replace or refund damaged or incorrect items quickly, covering all shipping and additional costs for your convenience.
  • Prepaid Shipping Labels – Convenient return shipping within the continental US.
  • Return Shipping: We take care of all return logistics, and the shipping cost is deducted directly from your refund—no separate payments required.

 BBQ Kitchen Pros Return Policy

At BBQ Kitchen Pros, we want our customers to be completely satisfied with their purchases. If for any reason you are not satisfied with your order, we offer a return and refund policy.

30 Day Returns

We accept returns within 30 days of the date of purchase. If you wish to return an item, please contact our customer service department to receive an authorization number before shipping the item back to us. Please note that items returned without an authorization number will not be accepted. Items must be returned in new condition. 

Return Shipping

We stand behind our products and want you to be satisfied with them. In the case that you decide to return your purchase, we will gladly refund you for the product in its entirety minus the cost of shipping and return shipping incurred by BBQ Kitchen Pros.

To qualify for return shipping, items must be returned in the original packaging, and pallet, (if included) and within the continental US. Once your return is approved and processed, we will provide a prepaid return shipping label. Simply print the label and adhere to the package. Please ensure the returned item is packed securely to avoid damage during transit.

Remember, returns only apply to items returned in the original packaging. If an item is returned in non-original or damaged packaging, the customer may be responsible for any return shipping costs. In addition, freight shipping is scheduled for pick-up at a specific date and time, which is agreed upon by the customer. and customers must be there at the scheduled time. Missing scheduled freight time will result in a dry run fee which is issued by the shipping company. 

Damaged Items

If your order arrives damaged, defective, or incorrect, please make a note of it immediately when signing for delivery and send photos to support@bbqkitchenpros.com on the day of delivery. 

Original Packaging Please keep all the original packaging for any items that need to be returned. Items that are not returned in their original packaging may not be accepted for return.

Non-Refundable Items that become damaged after use are non-refundable unless specified under warranty.

We hope that our return and refund policy makes it easy for you to shop with confidence at BBQ Kitchen Pros. If you have any questions or concerns about our policy, please don't hesitate to contact our customer service department.

A. 30 Day Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. Items must be returned in new condition. You’ll also need a receipt or proof of purchase.

B. Easy Return Process

To start a return, you can contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530. Once your return is accepted, we’ll send you a return shipping label as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Items that are not eligible for return include the following:

Custom-made, special-order, and made-to-order products. Items are marked non-returnable in the item description. 

C. Damaged & Wrong Products & Issues

Please inspect your order upon reception and contact us immediately within 24 hours if the item is defective or damaged or if you received the wrong item so that we can evaluate the issue and make it right. To return your product, you should contact our mail. Depending on where you live, the time it may take for your exchanged product to reach you may vary.

D. Exchanges

We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530.

E. No Re-stocking Fees

For our products, there is no Restocking Fee.

F. Refunds

We will notify you once we’ve received and inspected your return and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded back to your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund too.

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    Collection

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Primo Grills Vs. The Competition

Primo Grills Comparisons

Primo Oval Junior 200 Ceramic Kamado Grill With Stainless Steel Grates - PGCJRH Primo Oval Junior 200 Ceramic Kamado ...
Primo Round Ceramic Kamado Grill - PGCRH Primo Round Ceramic Kamado Grill - PGCRH
Coyote Asado Ceramic Built In Grill Coyote Asado Ceramic Built In Grill
Blaze 20 Inch Cast Aluminum Kamado Grill Blaze 20 Inch Cast Aluminum Kamado Grill
Reputation

Oval Design / Versatility / USA-Made

Ceramic Build / Versatility / USA-Made

Ceramic Build / Even Heat /Traditional Design

Durability / Rust-Proof / Heat Retention
Class

Premium

Premium

Premium

Premium
Fuel Type

Charcoal

Charcoal

Charcoal

Charcoal
Cutout Width

22"

22 1/2"

22 1/2"

--
Cutout Depth

21 11/16"

26 1/4"

22 1/2"

--
Cutout Height

11"

17"

17"

--
Exterior Material

Ceramic

Ceramic

Ceramic

Cast Aluminum
Kamado Thickness

3/4"

3/4"

1"

1"
Color

Black

Black

Black

Silver
Cooking Grate Type

Split - Stainless Steel

Split - Stainless Steel

One Piece Stainless Steel

Hinged - Stainless Steel
Cooking Grid Size

13 1/2" x 18 1/2"

18 1/2" Diameter

19 3/8" Diameter

20" Diameter
Cooking Area

360 Sq. Inches

280 Sq. Inches

254 Sq. Inches

400 Sq. Inches
Burger Count

8

10

13

14
Fire Grate Material

Cast Iron

Cast Iron

Cast Iron

Stainless Steel
Hinge Type

Soft-Close Locking Hinge

Soft-Close Locking Hinge

Soft-Close Piston Hinge

Soft-Close Hinge
Made in USA

Yes

Yes

Yes

No
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Learn More About Us

Owner-Operated, Built with Passion, Driven by Expertise.

Description

Primo Oval Junior 200 All-In-One Ceramic Kamado Grill 

Key Features

  • Dual zone fire box allowing you grill, bake, sear, smoke, and roast at the same time.
  • Highest sitting lid allowing you to easily fit 3 whole chickens, 1 small whole turkey, 4 steaks, 8 burgers, 4 racks of ribs, 6 ears of corn.
  • Designed 2-4 people outdoor cooking capacity.  
  • The 6-position cast iron chimney top vent and the 5-position lower vent door allow for precision temperature control.
  • Enormous temperature 151°F to 750°F giving you access to your whole cookbook. 
  • All-in-one package includes grill head, user-friendly handle, cradle stand, side shelves, ash tool, and grate lifting tool. 
  • The highest quality ceramic material will give you ultimate insulation for high heat, moisture, and flavor retention.
  • Only Kamado grill made entirely in the USA.

Primo Oval Junior 200 All-In-One Kamado Grill: Most Versatile Kamado Grill on the Market

Choosing the right Kamado grill can be exhausting, so try to find the perfect do-it-all Kamado grill. Introducing the Primo All-In-One Oval Junior 200 Kamado Grill, the ultimate charcoal kamado grill gives you ultimate versatility from searing, baking, roasting, smoking, and grilling. It all starts with the construction of this superior kamado grill made right here in the USA from the highest quality ceramic blend for thermal shock resistance and superior insulation compared to the competition. This patented premium grade superceramics comes equipped with ultimate durability featuring a scratch resistant porcelain glaze, making sure your Primo Grill remains clean and pristine.

The 3/4-inch thick ceramic insulated oval grill head is designed to hold your grilling charcoal temperature consistently no matter what the temperature is outside. In addition, this premium ceramic blend gives you the ultimate moisture and flavor locked inside your grill head for faster, juicier, and more tender BBQ favorites. To top it off, Primo includes a soft closing gasketed lid to keep your heat in and make sure your grill hood doesn't slam shut. 

Primo Oval Shaped Design Changes Kamado Grilling Forever

The Primo Oval Shaped Kamado Grill truly stands out in the charcoal grilling industry with its patented oval shape that enhances its versatility, usability, charcoal grilling capacity. This unique oval shaped design allows for a variety of cooking styles and techniques; you can grill, bake, roast, or smoke with ease. One stand-out feature is the raised kamado grill hood, allowing you to easily fit larger BBQ favorites vertically while worrying about not having enough space or hitting your lid. Featuring an easy lift-and-lock hinge system gives you total control of your grill hood, allowing your grill hood to stay in one place and make opening and closing effortless. In addition, the Primo Junior Grill offers reversible cooking grids and optional rack extensions that expand the total cooking surface, providing ample space for a wide range of dishes—from three whole chickens, one small turkey, to four steaks, eight burgers, four racks of ribs, or six ears of corn. The addition of a drip pan rack captures meat juices for those who favor moist, flavorful meals without the mess.

Additionally, the firebox divider lets you simultaneously cook directly over the heat on one side while smoking on the other, making it perfect for any culinary challenge. The Primo Oval is equipped with a solid stainless, reversible cooking grate that enhances this flexibility, allowing you to switch between different grilling surfaces with ease. With a primary cooking area of 210 square inches and an optional rack system adding another 150 square inches, the Primo Oval provides exceptional grilling capacity. Whether you're a seasoned grill master or just starting out, the Primo Oval Shaped Kamado Grill is your go-to for superior grilling performance, standing out as a versatile choice on the market.

Primo Grills Oval Junior Precision Charcoal Grilling Versatility

Primo Grills lead the way in versatility with their impressive temperature range, spanning from 150°F to 750°F. This is made possible through a precision airflow system, which includes a 6-position cast iron chimney vent and a 5-position stainless steel lower vent door for meticulous temperature control. The old adage "If you're looking, you ain't cooking!" holds true; keep the grill close to lock in flavors and moisture. Monitoring the temperature is a breeze with a large analog gauge prominently displayed on the grill hood. A standout feature is the easy lift-and-lock hinge system, which stabilizes the grill hood for effortless opening and closing. Additionally, the kamado lids are equipped with a soft-closing gasket to keep the grill sealed tightly and prevent it from slamming shut, thus avoiding damage.

All-In-One Kit Included

The Primo Oval Junior Ceramic Kamado Grill offers unmatched convenience and versatility, making it an excellent choice for any outdoor cooking enthusiast. This grill is designed for ease of mobility, featuring a sturdy metal cradle on four revolving caster wheels—two of which lock to ensure stability while cooking. The foldable side shelves, made from FDA-approved materials safe for food contact, provide expanded space for preparing and serving dishes. Included with the grill are essential tools to enhance your grilling experience; a grate lifting tool for safe and easy operation, and integrated retaining clips that secure the ceramic top firmly in place. For those placing their grill on a combustible surface, heat-safe ceramic feet are available to provide additional stability and safety (sold separately). Whether situated in a small yard or a spacious patio, this grill setup ensures that choosing Primo Oval Junior is a decision you'll celebrate with every cookout.

Manufacturer Information

Click here for the Owners Manual

Click here for Assembly Instructions

Click here Quick Start Guide

Warranty

Primo offers a robust warranty program for its ceramic grills. To the original purchaser, all ceramic components are covered by a Limited Lifetime Warranty, with a guarantee extending for twenty (20) years. Metal components, excluding those made from cast iron, come with a five (5) year warranty. Cast iron parts, along with valves, knobs, and all other parts and accessories, are covered for one (1) year. The thermometer and felt gaskets have a warranty period of thirty (30) days. This warranty is confined to the repair or replacement of parts that, upon thorough inspection under normal use, are found to be defective by Primo. Please note that labor costs are not covered under this warranty.

Primo Learning Center

         
Specs & Dimensions

Primo All-In-One Oval Junior 200 Ceramic Kamado With Cradle Cart
Model  PGCJRC
Configuration Freestanding
Collection Oval Junior 200
Exterior Material Ceramic
Primary Color Black
Overall Width 21"
Overall Depth/Radius 16.25"
Overall Height 21.5"
Weight 167 lbs.
Base Width 17.5"
Base To Grill Grate Height 11.75"
Grill Lid Height 10.25"
Clearance Required Behind The Grill To Open Properly 10.5"
Temperature Range 151°F - 750°F
Grilling Capacity
  • 3 Whole Chickens
  • 1 Small Whole Turkey
  • 4 Steaks
  • 8 Burgers
  • 4 Racks of Ribs
  • 6 Ears of Corn
Cooking Grate Material Stainless Steel
Cooking Grate Type Reversible Cooking Grates
Cooking Grid Dimensions 13 1/2" x 18 1/2"
Total Grilling Area 360 Sq. Inches
Main Grilling Area 210 Sq. Inches
Optional Rack Area 150 Sq. Inches
Kamado Thickness 3/4"
Spring Assisted Grill Hood No
Cooking Grid Type Split
Thermometer Analog
Foldable Side Shelves Yes
Side Shelf Quality FDA Approved
Cart Assembly Some Assembly Required
Grill Head Color Black
Grill Cart Color Black
Grill Hood Hinge Type Soft-Close Locking Hinge
Side Shelf Material Plastic
Made in USA Yes
Product Videos
Primo Grills Intro
Primo Grills Features
Primo Grill Intro
Primo Grills Basics
Firing Up Your Primo Grill
Primo Grills - Two Zone Cooking

Shipping Quick Facts

  • Free Shipping: Available for orders over $99 within the Continental US.
  • Flat-Rate Shipping: $10.95 for orders under $99.
  • Free Curbside Liftgate Delivery: Included with all freight and LTL deliveries.
  • Scheduled Delivery Appointments: All freight and LTL deliveries include a scheduled appointment at your convenience to ensure you're home.
  • Cancellations: Allowed before dispatch; refer to our Return Policy if the order has already shipped.

Shipping & Delivery Details

This Shipping Policy applies to orders shipped within the United States (excluding Hawaii & Alaska). By placing an order with us, you accept the policies contained herein.

Enjoy free shipping for orders over $99. Orders under $99 pay a flat shipping fee of $10.95. Benefit from complimentary shipping for your entire purchase delivered straight to your home, even for the larger items! *Applies only within the Continental US.

Estimated Delivery Time

Post shipment, anticipate your items within a timeframe of 3-5 business days. We utilize UPS and FedEx for smaller items. It's crucial to note that more substantial items and certain orders are dispatched via freight. Freight shipping is somewhat more intricate compared to regular parcel deliveries, hence understanding the process in advance ensures a smooth delivery experience.

Freight Shipment Specifics

The majority of freight items are shipped on pallets. Some delivery companies will reach out to fix a delivery slot, whereas others aim to drop off your order at the most accessible spot nearest to your home, preferably close to a garage. The shipping confirmation email will detail the specific delivery procedures to anticipate.

For Scheduled Delivery

Companies that arrange delivery slots necessitate your presence for the delivery and your signature for confirmation. Deliveries are made using a semi-truck with lift gate service, placing the shipment by the curb. Should you grant permission for the delivery to be left unsupervised, BBQ Kitchen Pros cannot assume responsibility for any ensuing damages. The process might seem daunting, but for a comprehensive understanding, we recommend you peruse our thorough freight delivery guide to prevent unforeseen challenges.

For Non-Scheduled Deliveries

Delivery services that don't operate on appointments don't mandate your presence or a scheduled delivery slot. There's also no signature required upon receipt. Without the hassle of scheduling or waiting around, let the delivery come to you. If you're home during the drop-off, the driver can be asked to place your items in the garage. If you're away, they'll position it close to the garage or main entry.

Dispatch Timeframe

Items are typically dispatched from our warehouse within 1-3 business days. Affordable $10.95 Flat-Rate Shipping Orders below $99+ benefit from a consistent shipping rate. As your purchase value goes up, your shipping charge remains unchanged!

Change of Address

Once your order is in transit, we cannot change the delivery address. If you need to change the delivery address, please contact us within 24 hours of placing your order at support@bbqkitchenpros.com.

Cancellations

You may cancel your order at any time before it has been dispatched. If your order has already been dispatched, please refer to our Return Policy.

Parcels Damaged in Transit

If you find that your parcel has been damaged in transit, please reject the parcel if possible and contact our customer service. If the parcel has been delivered without your presence, please contact customer service for further assistance.

If you have any questions or concerns regarding our Shipping Policy, please contact us at support@bbqkitchenpros.com.

Easy Returns

  • 30-Day Returns – Hassle-free returns within 30 days of purchase.
  • Easy Process – Contact us for quick approval and a prepaid return label.
  • No Restocking Fees – Enjoy full refunds without additional deductions.
  • Free Damage Protection – We’ll replace or refund damaged or incorrect items quickly, covering all shipping and additional costs for your convenience.
  • Prepaid Shipping Labels – Convenient return shipping within the continental US.
  • Return Shipping: We take care of all return logistics, and the shipping cost is deducted directly from your refund—no separate payments required.

 BBQ Kitchen Pros Return Policy

At BBQ Kitchen Pros, we want our customers to be completely satisfied with their purchases. If for any reason you are not satisfied with your order, we offer a return and refund policy.

30 Day Returns

We accept returns within 30 days of the date of purchase. If you wish to return an item, please contact our customer service department to receive an authorization number before shipping the item back to us. Please note that items returned without an authorization number will not be accepted. Items must be returned in new condition. 

Return Shipping

We stand behind our products and want you to be satisfied with them. In the case that you decide to return your purchase, we will gladly refund you for the product in its entirety minus the cost of shipping and return shipping incurred by BBQ Kitchen Pros.

To qualify for return shipping, items must be returned in the original packaging, and pallet, (if included) and within the continental US. Once your return is approved and processed, we will provide a prepaid return shipping label. Simply print the label and adhere to the package. Please ensure the returned item is packed securely to avoid damage during transit.

Remember, returns only apply to items returned in the original packaging. If an item is returned in non-original or damaged packaging, the customer may be responsible for any return shipping costs. In addition, freight shipping is scheduled for pick-up at a specific date and time, which is agreed upon by the customer. and customers must be there at the scheduled time. Missing scheduled freight time will result in a dry run fee which is issued by the shipping company. 

Damaged Items

If your order arrives damaged, defective, or incorrect, please make a note of it immediately when signing for delivery and send photos to support@bbqkitchenpros.com on the day of delivery. 

Original Packaging Please keep all the original packaging for any items that need to be returned. Items that are not returned in their original packaging may not be accepted for return.

Non-Refundable Items that become damaged after use are non-refundable unless specified under warranty.

We hope that our return and refund policy makes it easy for you to shop with confidence at BBQ Kitchen Pros. If you have any questions or concerns about our policy, please don't hesitate to contact our customer service department.

A. 30 Day Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. Items must be returned in new condition. You’ll also need a receipt or proof of purchase.

B. Easy Return Process

To start a return, you can contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530. Once your return is accepted, we’ll send you a return shipping label as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Items that are not eligible for return include the following:

Custom-made, special-order, and made-to-order products. Items are marked non-returnable in the item description. 

C. Damaged & Wrong Products & Issues

Please inspect your order upon reception and contact us immediately within 24 hours if the item is defective or damaged or if you received the wrong item so that we can evaluate the issue and make it right. To return your product, you should contact our mail. Depending on where you live, the time it may take for your exchanged product to reach you may vary.

D. Exchanges

We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530.

E. No Re-stocking Fees

For our products, there is no Restocking Fee.

F. Refunds

We will notify you once we’ve received and inspected your return and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded back to your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund too.