Napoleon Prestige PRO 665 Elite 5-Burner Gas Grill w/ Smart Technology & Electric Smoker Box
by
Napoleon
SKU PRO665VXRSIBPSS
Save $-5,699.00
$5,699.00
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Ships In: 1-2 Days
- Description
- Specifications
- Shipping & Delivery
- Easy Returns
Description
Napoleon Prestige PRO 665 Elite 5-Burner Smart Gas Grill with Electric Smoker Box
The Napoleon Prestige PRO 665 Elite is Napoleon's most complete 2026 grill — and the only model in the Prestige PRO lineup that combines WiFi and Bluetooth Smart Technology with a built-in electric smoker box, wired and wireless meat probe monitoring, 1,000 square inches of cooking surface, and heavy-duty soft-close drawer storage. This isn't just a bigger version of the PRO 500. It's a fundamentally more capable cooking system — built for serious outdoor cooks who want smoke, precision temperature monitoring, and the power to cook a whole turkey, multiple proteins, and full sides all at the same time, without babysitting any of it.
Five 304 stainless steel tube burners deliver 60,000 BTUs across 666 sq in of primary cooking surface. The infrared SIZZLE ZONE reaches 1,800°F in 30 seconds. A commercial-grade rotisserie kit is included. The Napoleon Home App monitors your grill temperature, tracks your meat probes, alerts you when you're done, and walks you through recipes — all from your phone. The PRO 665 Elite is the grill you buy when you want every feature Napoleon makes in a single, definitive package. Built from 304 stainless steel with a cast aluminum cook body and backed by a Limited Lifetime Warranty.
What Makes the PRO 665 Elite the Top of the Lineup
Elite-Exclusive Feature Built-In Electric Smoker Box No other Prestige PRO model includes this. The integrated electric smoker box delivers consistent, adjustable smoke infusion across your entire cook — without monitoring a wood chip tray or adding external equipment. Set your smoke level, close the lid, and let it run. Brisket, ribs, salmon, vegetables — every cook gets real smoke flavor without the complexity of a dedicated smoker. Elite-Exclusive Feature Wired & Wireless Meat Probe Monitoring Track internal food temperatures in real time through the Napoleon Home App — without opening the lid and losing heat. Set your target temperature, receive an alert when each protein hits it, and pull it at exactly the right moment every time. Monitor multiple proteins simultaneously across independent zones. This is the feature that separates good cooks from consistent ones. WiFi + Bluetooth Smart Technology Monitor & Control From Anywhere The full Napoleon Smart Technology platform is standard on the PRO 665 Elite. Monitor grill temperature, track probe readings, set cook timers, receive high-heat alerts, and access recipe guidance — all from your phone. Stay with your guests while the grill and app manage the cook together. The Dual LED Smart Mode knobs also glow as a safety indicator when any burner is active. 5 Main Burners — 60,000 BTU 1,000 Sq In — Full Turkey Capacity Five independently controlled 304 stainless steel tube burners cover 666 sq in of primary cooking surface — enough to run a whole turkey on one side and multiple sides on the other simultaneously, at different temperatures, without flavor transfer between zones. The 5th burner over the PRO 500 isn't just more BTUs — it's another full independent heat zone that changes how you structure a large cook. 1,800°F Infrared Searing SIZZLE ZONE Side Burner — 16,000 BTU The infrared SIZZLE ZONE reaches 1,800°F in 30 seconds — the same surface temperature used in commercial steakhouse broilers. Instant caramelization, deep crust formation, and maximum juice retention. Sear the steaks on the SIZZLE ZONE, then finish them low and slow on one of the five main zones. The rest of the grill keeps cooking while you sear. Premium Storage Upgrade Soft-Close Drawers — 200 lb Capacity The PRO 665 Elite replaces standard cabinet storage with heavy-duty soft-close drawers rated to 200 lbs of capacity. Organized, premium-grade space for tools, accessories, cleaning supplies, and propane — built to the same quality standard as the grill itself. The storage underneath matches what's on top. Rotisserie Ready — Day One 18,000 BTU Rear Infrared Burner + Kit Included A dedicated 18,000 BTU rear infrared rotisserie burner delivers consistent, even radiant heat across the full width of the cook box. The commercial-grade rotisserie kit — motor, spit rod, and forks — is included. Set the app timer for the rotisserie, monitor the probe, and let the PRO 665 Elite run the cook from start to finish. HeatBoost + 9.5mm Wave Grates Even Heat Across All 5 Zones HeatBoost Reflectors redirect heat back toward the cooking surface across all five burner zones — reducing hot spots and maintaining consistent temperatures from edge to edge on the larger 37" × 18" cooking grid. The 9.5mm stainless steel wave grates retain that heat and deliver superior sear marks with less food sticking than standard grates.PRO 665 Elite vs. PRO 500 — What's the Difference?
Both grills run the same Smart Technology platform, the same 304 stainless steel build, the same SIZZLE ZONE sear burner, and the same HeatBoost Reflector system. Here's where the 665 Elite goes further:
Feature PRO 500 PRO 665 Elite (This Model) Main Burners 4 burners — 48,000 BTU 5 burners — 60,000 BTU Total Cooking Area 735 sq in (497 primary) 1,000 sq in (666 primary) Electric Smoker Box Not included Included — Elite exclusive Probe Monitoring App-based grill temp only Wired + wireless meat probes — Elite exclusive Storage Side shelves with tool hooks Soft-close drawers — 200 lb capacityBottom line: If you want a right-sized, fully capable Smart Technology grill for regular family cooking and entertaining, the PRO 500 delivers everything you need at a lower price. If you want maximum cooking capacity, built-in smoke, hands-free probe monitoring, and Napoleon's most complete feature set — the PRO 665 Elite is in a class of its own.
Specifications
Model (LP)
PRO665VXRSIBPSS
Model (NG)
PRO665VXRSIBNSS
Configuration
Freestanding
Material
304 Stainless Steel / Cast Aluminum Cook Body
Main Burners
5 × 304 Stainless Steel Tube Burners
Main Burner BTU
60,000 BTU Total (5 × 12,000 BTU)
SIZZLE ZONE Side Burner
16,000 BTU Infrared — 1,800°F in 30 Seconds
Rear Rotisserie Burner
18,000 BTU Infrared
Electric Smoker Box
Yes — Built-In, Included
Probe Compatibility
Wired & Wireless Meat Probes
Primary Cooking Area
666 sq in
Secondary Cooking Area
334 sq in
Total Cooking Area
1,000 sq in
Cooking Grid Dimensions
37" × 18"
Cooking Grates
9.5mm Stainless Steel Wave Grates
Connectivity
WiFi & Bluetooth — Napoleon Home App
Control Knobs
Dual LED Smart Mode (Safety Glow When On)
Grill Lights
Interior Halogen + Enhanced Hood Lighting
Storage
Soft-Close Drawers — 200 lb Capacity
Ignition
Single Spark
Rotisserie Kit
Included — Commercial-Grade Motor, Spit Rod & Forks
Spring Assisted Hood
No
Width
76.5"
Depth
26.5"
Height
52.75"
Weight
410 lbs
Warranty
Limited Lifetime on Hood, Firebox, Grates & Burners — 15 Years All Other Parts
Napoleon Prestige PRO 665 Elite — Description Preview
Shipping & Delivery Details
Estimated Delivery Time
Freight Shipment Specifics
For Scheduled Delivery
For Non-Scheduled Deliveries
Dispatch Timeframe
About Napoleon
Napoleon is a family-owned Canadian manufacturer with over 40 years of experience building premium gas grills and outdoor living products. The Prestige PRO Series represents Napoleon's highest level of residential grill engineering — combining professional cooking performance with smart home connectivity and a class-leading limited lifetime warranty. Every Prestige PRO is manufactured to strict quality standards and backed by one of the most comprehensive warranties in the outdoor cooking industry.
📄 Assembly Guide (PDF) 📋 Warranty Terms ✅ Register Your GrillNapoleon Limited Lifetime Warranty
Lifetime Coverage: Hood, firebox, stainless steel cooking grids, stainless steel tube burners, and aluminum castings — against defects in materials and workmanship. 15-Year Coverage: Stainless steel sear plates, infrared rotisserie burner, infrared side burner, and all remaining components. Labor not included. Using non-genuine Napoleon replacement parts will void this warranty. Register your grill at Napoleon.com within 30 days of purchase to activate full coverage.✅ Free Shipping | 🏆 Authorized Napoleon Dealer | 📞 Questions? Call 888-678-3530
placeholder
- Description
- Specifications
- Shipping & Delivery
- Easy Returns
Description
Napoleon Prestige PRO 665 Elite 5-Burner Smart Gas Grill with Electric Smoker Box
The Napoleon Prestige PRO 665 Elite is Napoleon's most complete 2026 grill — and the only model in the Prestige PRO lineup that combines WiFi and Bluetooth Smart Technology with a built-in electric smoker box, wired and wireless meat probe monitoring, 1,000 square inches of cooking surface, and heavy-duty soft-close drawer storage. This isn't just a bigger version of the PRO 500. It's a fundamentally more capable cooking system — built for serious outdoor cooks who want smoke, precision temperature monitoring, and the power to cook a whole turkey, multiple proteins, and full sides all at the same time, without babysitting any of it.
Five 304 stainless steel tube burners deliver 60,000 BTUs across 666 sq in of primary cooking surface. The infrared SIZZLE ZONE reaches 1,800°F in 30 seconds. A commercial-grade rotisserie kit is included. The Napoleon Home App monitors your grill temperature, tracks your meat probes, alerts you when you're done, and walks you through recipes — all from your phone. The PRO 665 Elite is the grill you buy when you want every feature Napoleon makes in a single, definitive package. Built from 304 stainless steel with a cast aluminum cook body and backed by a Limited Lifetime Warranty.
What Makes the PRO 665 Elite the Top of the Lineup
Elite-Exclusive Feature Built-In Electric Smoker Box No other Prestige PRO model includes this. The integrated electric smoker box delivers consistent, adjustable smoke infusion across your entire cook — without monitoring a wood chip tray or adding external equipment. Set your smoke level, close the lid, and let it run. Brisket, ribs, salmon, vegetables — every cook gets real smoke flavor without the complexity of a dedicated smoker. Elite-Exclusive Feature Wired & Wireless Meat Probe Monitoring Track internal food temperatures in real time through the Napoleon Home App — without opening the lid and losing heat. Set your target temperature, receive an alert when each protein hits it, and pull it at exactly the right moment every time. Monitor multiple proteins simultaneously across independent zones. This is the feature that separates good cooks from consistent ones. WiFi + Bluetooth Smart Technology Monitor & Control From Anywhere The full Napoleon Smart Technology platform is standard on the PRO 665 Elite. Monitor grill temperature, track probe readings, set cook timers, receive high-heat alerts, and access recipe guidance — all from your phone. Stay with your guests while the grill and app manage the cook together. The Dual LED Smart Mode knobs also glow as a safety indicator when any burner is active. 5 Main Burners — 60,000 BTU 1,000 Sq In — Full Turkey Capacity Five independently controlled 304 stainless steel tube burners cover 666 sq in of primary cooking surface — enough to run a whole turkey on one side and multiple sides on the other simultaneously, at different temperatures, without flavor transfer between zones. The 5th burner over the PRO 500 isn't just more BTUs — it's another full independent heat zone that changes how you structure a large cook. 1,800°F Infrared Searing SIZZLE ZONE Side Burner — 16,000 BTU The infrared SIZZLE ZONE reaches 1,800°F in 30 seconds — the same surface temperature used in commercial steakhouse broilers. Instant caramelization, deep crust formation, and maximum juice retention. Sear the steaks on the SIZZLE ZONE, then finish them low and slow on one of the five main zones. The rest of the grill keeps cooking while you sear. Premium Storage Upgrade Soft-Close Drawers — 200 lb Capacity The PRO 665 Elite replaces standard cabinet storage with heavy-duty soft-close drawers rated to 200 lbs of capacity. Organized, premium-grade space for tools, accessories, cleaning supplies, and propane — built to the same quality standard as the grill itself. The storage underneath matches what's on top. Rotisserie Ready — Day One 18,000 BTU Rear Infrared Burner + Kit Included A dedicated 18,000 BTU rear infrared rotisserie burner delivers consistent, even radiant heat across the full width of the cook box. The commercial-grade rotisserie kit — motor, spit rod, and forks — is included. Set the app timer for the rotisserie, monitor the probe, and let the PRO 665 Elite run the cook from start to finish. HeatBoost + 9.5mm Wave Grates Even Heat Across All 5 Zones HeatBoost Reflectors redirect heat back toward the cooking surface across all five burner zones — reducing hot spots and maintaining consistent temperatures from edge to edge on the larger 37" × 18" cooking grid. The 9.5mm stainless steel wave grates retain that heat and deliver superior sear marks with less food sticking than standard grates.PRO 665 Elite vs. PRO 500 — What's the Difference?
Both grills run the same Smart Technology platform, the same 304 stainless steel build, the same SIZZLE ZONE sear burner, and the same HeatBoost Reflector system. Here's where the 665 Elite goes further:
Feature PRO 500 PRO 665 Elite (This Model) Main Burners 4 burners — 48,000 BTU 5 burners — 60,000 BTU Total Cooking Area 735 sq in (497 primary) 1,000 sq in (666 primary) Electric Smoker Box Not included Included — Elite exclusive Probe Monitoring App-based grill temp only Wired + wireless meat probes — Elite exclusive Storage Side shelves with tool hooks Soft-close drawers — 200 lb capacityBottom line: If you want a right-sized, fully capable Smart Technology grill for regular family cooking and entertaining, the PRO 500 delivers everything you need at a lower price. If you want maximum cooking capacity, built-in smoke, hands-free probe monitoring, and Napoleon's most complete feature set — the PRO 665 Elite is in a class of its own.
Specifications
Model (LP)
PRO665VXRSIBPSS
Model (NG)
PRO665VXRSIBNSS
Configuration
Freestanding
Material
304 Stainless Steel / Cast Aluminum Cook Body
Main Burners
5 × 304 Stainless Steel Tube Burners
Main Burner BTU
60,000 BTU Total (5 × 12,000 BTU)
SIZZLE ZONE Side Burner
16,000 BTU Infrared — 1,800°F in 30 Seconds
Rear Rotisserie Burner
18,000 BTU Infrared
Electric Smoker Box
Yes — Built-In, Included
Probe Compatibility
Wired & Wireless Meat Probes
Primary Cooking Area
666 sq in
Secondary Cooking Area
334 sq in
Total Cooking Area
1,000 sq in
Cooking Grid Dimensions
37" × 18"
Cooking Grates
9.5mm Stainless Steel Wave Grates
Connectivity
WiFi & Bluetooth — Napoleon Home App
Control Knobs
Dual LED Smart Mode (Safety Glow When On)
Grill Lights
Interior Halogen + Enhanced Hood Lighting
Storage
Soft-Close Drawers — 200 lb Capacity
Ignition
Single Spark
Rotisserie Kit
Included — Commercial-Grade Motor, Spit Rod & Forks
Spring Assisted Hood
No
Width
76.5"
Depth
26.5"
Height
52.75"
Weight
410 lbs
Warranty
Limited Lifetime on Hood, Firebox, Grates & Burners — 15 Years All Other Parts
About Napoleon
Napoleon is a family-owned Canadian manufacturer with over 40 years of experience building premium gas grills and outdoor living products. The Prestige PRO Series represents Napoleon's highest level of residential grill engineering — combining professional cooking performance with smart home connectivity and a class-leading limited lifetime warranty. Every Prestige PRO is manufactured to strict quality standards and backed by one of the most comprehensive warranties in the outdoor cooking industry.
📄 Assembly Guide (PDF) 📋 Warranty Terms ✅ Register Your GrillNapoleon Limited Lifetime Warranty
Lifetime Coverage: Hood, firebox, stainless steel cooking grids, stainless steel tube burners, and aluminum castings — against defects in materials and workmanship. 15-Year Coverage: Stainless steel sear plates, infrared rotisserie burner, infrared side burner, and all remaining components. Labor not included. Using non-genuine Napoleon replacement parts will void this warranty. Register your grill at Napoleon.com within 30 days of purchase to activate full coverage.✅ Free Shipping | 🏆 Authorized Napoleon Dealer | 📞 Questions? Call 888-678-3530
Shipping & Delivery
Shipping Quick Facts
- Free Shipping: Available for orders over $99 within the Continental US.
- Flat-Rate Shipping: $10.95 for orders under $99.
- Free Curbside Liftgate Delivery: Included with all freight and LTL deliveries.
- Scheduled Delivery Appointments: All freight and LTL deliveries include a scheduled appointment at your convenience to ensure you're home.
- Cancellations: Allowed before dispatch; refer to our Return Policy if the order has already shipped.
Shipping & Delivery Details
This Shipping Policy applies to orders shipped within the United States (excluding Hawaii & Alaska). By placing an order with us, you accept the policies contained herein.
Enjoy free shipping for orders over $99. Orders under $99 pay a flat shipping fee of $10.95. Benefit from complimentary shipping for your entire purchase delivered straight to your home, even for the larger items! *Applies only within the Continental US.
Estimated Delivery Time
Post shipment, anticipate your items within a timeframe of 3-5 business days. We utilize UPS and FedEx for smaller items. It's crucial to note that more substantial items and certain orders are dispatched via freight. Freight shipping is somewhat more intricate compared to regular parcel deliveries, hence understanding the process in advance ensures a smooth delivery experience.
Freight Shipment Specifics
The majority of freight items are shipped on pallets. Some delivery companies will reach out to fix a delivery slot, whereas others aim to drop off your order at the most accessible spot nearest to your home, preferably close to a garage. The shipping confirmation email will detail the specific delivery procedures to anticipate.
For Scheduled Delivery
Companies that arrange delivery slots necessitate your presence for the delivery and your signature for confirmation. Deliveries are made using a semi-truck with lift gate service, placing the shipment by the curb. Should you grant permission for the delivery to be left unsupervised, BBQ Kitchen Pros cannot assume responsibility for any ensuing damages. The process might seem daunting, but for a comprehensive understanding, we recommend you peruse our thorough freight delivery guide to prevent unforeseen challenges.
For Non-Scheduled Deliveries
Delivery services that don't operate on appointments don't mandate your presence or a scheduled delivery slot. There's also no signature required upon receipt. Without the hassle of scheduling or waiting around, let the delivery come to you. If you're home during the drop-off, the driver can be asked to place your items in the garage. If you're away, they'll position it close to the garage or main entry.
Dispatch Timeframe
Items are typically dispatched from our warehouse within 1-3 business days. Affordable $10.95 Flat-Rate Shipping Orders below $99+ benefit from a consistent shipping rate. As your purchase value goes up, your shipping charge remains unchanged!
Change of Address
Once your order is in transit, we cannot change the delivery address. If you need to change the delivery address, please contact us within 24 hours of placing your order at support@bbqkitchenpros.com.
Cancellations
You may cancel your order at any time before it has been dispatched. If your order has already been dispatched, please refer to our Return Policy.
Parcels Damaged in Transit
If you find that your parcel has been damaged in transit, please reject the parcel if possible and contact our customer service. If the parcel has been delivered without your presence, please contact customer service for further assistance.
If you have any questions or concerns regarding our Shipping Policy, please contact us at support@bbqkitchenpros.com.
Easy Returns
Easy Returns
- 30-Day Returns – Hassle-free returns within 30 days of purchase.
- Easy Process – Contact us for quick approval and a prepaid return label.
- No Restocking Fees – Enjoy full refunds without additional deductions.
- Free Damage Protection – We’ll replace or refund damaged or incorrect items quickly, covering all shipping and additional costs for your convenience.
- Custom Items Cannot Be Returned: All custom product sales are final. This includes Ready-To-Finish Outdoor Kitchens, color additions to grills and appliances, and special order items.
- Prepaid Shipping Labels – Convenient return shipping within the continental US.
- Return Shipping: We take care of all return logistics, and the shipping cost is deducted directly from your refund—no separate payments required.
BBQ Kitchen Pros Return Policy
At BBQ Kitchen Pros, we want our customers to be completely satisfied with their purchases. If for any reason you are not satisfied with your order, we offer a return and refund policy.
30 Day Returns
We accept returns within 30 days of the date of purchase. If you wish to return an item, please contact our customer service department to receive an authorization number before shipping the item back to us. Please note that items returned without an authorization number will not be accepted. Items must be returned in new condition.
Return Shipping
We stand behind our products and want you to be satisfied with them. In the case that you decide to return your purchase, we will gladly refund you for the product in its entirety minus the cost of shipping and return shipping incurred by BBQ Kitchen Pros.
To qualify for return shipping, items must be returned in the original packaging, and pallet, (if included) and within the continental US. Once your return is approved and processed, we will provide a prepaid return shipping label. Simply print the label and adhere to the package. Please ensure the returned item is packed securely to avoid damage during transit.
Remember, returns only apply to items returned in the original packaging. If an item is returned in non-original or damaged packaging, the customer may be responsible for any return shipping costs. In addition, freight shipping is scheduled for pick-up at a specific date and time, which is agreed upon by the customer. and customers must be there at the scheduled time. Missing scheduled freight time will result in a dry run fee which is issued by the shipping company.
Damaged Items
If your order arrives damaged, defective, or incorrect, please make a note of it immediately when signing for delivery and send photos to support@bbqkitchenpros.com on the day of delivery.
Original Packaging Please keep all the original packaging for any items that need to be returned. Items that are not returned in their original packaging may not be accepted for return.
Non-Refundable Items that become damaged after use are non-refundable unless specified under warranty.
We hope that our return and refund policy makes it easy for you to shop with confidence at BBQ Kitchen Pros. If you have any questions or concerns about our policy, please don't hesitate to contact our customer service department.
A. 30 Day Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. Items must be returned in new condition. You’ll also need a receipt or proof of purchase.
B. Easy Return Process
To start a return, you can contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530. Once your return is accepted, we’ll send you a return shipping label as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Items that are not eligible for return include the following:
Custom-made, special-order, and made-to-order products. Items are marked non-returnable in the item description.
C. Damaged & Wrong Products & Issues
Please inspect your order upon reception and contact us immediately within 24 hours if the item is defective or damaged or if you received the wrong item so that we can evaluate the issue and make it right. To return your product, you should contact our mail. Depending on where you live, the time it may take for your exchanged product to reach you may vary.
D. Exchanges
We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530.
E. No Re-stocking Fees
For our products, there is no Restocking Fee.
F. Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded back to your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund too.
Shipping & Delivery
Shipping Quick Facts
- Free Shipping: Available for orders over $99 within the Continental US.
- Flat-Rate Shipping: $10.95 for orders under $99.
- Free Curbside Liftgate Delivery: Included with all freight and LTL deliveries.
- Scheduled Delivery Appointments: All freight and LTL deliveries include a scheduled appointment at your convenience to ensure you're home.
- Cancellations: Allowed before dispatch; refer to our Return Policy if the order has already shipped.
Shipping & Delivery Details
This Shipping Policy applies to orders shipped within the United States (excluding Hawaii & Alaska). By placing an order with us, you accept the policies contained herein.
Enjoy free shipping for orders over $99. Orders under $99 pay a flat shipping fee of $10.95. Benefit from complimentary shipping for your entire purchase delivered straight to your home, even for the larger items! *Applies only within the Continental US.
Estimated Delivery Time
Post shipment, anticipate your items within a timeframe of 3-5 business days. We utilize UPS and FedEx for smaller items. It's crucial to note that more substantial items and certain orders are dispatched via freight. Freight shipping is somewhat more intricate compared to regular parcel deliveries, hence understanding the process in advance ensures a smooth delivery experience.
Freight Shipment Specifics
The majority of freight items are shipped on pallets. Some delivery companies will reach out to fix a delivery slot, whereas others aim to drop off your order at the most accessible spot nearest to your home, preferably close to a garage. The shipping confirmation email will detail the specific delivery procedures to anticipate.
For Scheduled Delivery
Companies that arrange delivery slots necessitate your presence for the delivery and your signature for confirmation. Deliveries are made using a semi-truck with lift gate service, placing the shipment by the curb. Should you grant permission for the delivery to be left unsupervised, BBQ Kitchen Pros cannot assume responsibility for any ensuing damages. The process might seem daunting, but for a comprehensive understanding, we recommend you peruse our thorough freight delivery guide to prevent unforeseen challenges.
For Non-Scheduled Deliveries
Delivery services that don't operate on appointments don't mandate your presence or a scheduled delivery slot. There's also no signature required upon receipt. Without the hassle of scheduling or waiting around, let the delivery come to you. If you're home during the drop-off, the driver can be asked to place your items in the garage. If you're away, they'll position it close to the garage or main entry.
Dispatch Timeframe
Items are typically dispatched from our warehouse within 1-3 business days. Affordable $10.95 Flat-Rate Shipping Orders below $99+ benefit from a consistent shipping rate. As your purchase value goes up, your shipping charge remains unchanged!
Change of Address
Once your order is in transit, we cannot change the delivery address. If you need to change the delivery address, please contact us within 24 hours of placing your order at support@bbqkitchenpros.com.
Cancellations
You may cancel your order at any time before it has been dispatched. If your order has already been dispatched, please refer to our Return Policy.
Parcels Damaged in Transit
If you find that your parcel has been damaged in transit, please reject the parcel if possible and contact our customer service. If the parcel has been delivered without your presence, please contact customer service for further assistance.
If you have any questions or concerns regarding our Shipping Policy, please contact us at support@bbqkitchenpros.com.
Easy Returns
Easy Returns
- 30-Day Returns – Hassle-free returns within 30 days of purchase.
- Easy Process – Contact us for quick approval and a prepaid return label.
- No Restocking Fees – Enjoy full refunds without additional deductions.
- Free Damage Protection – We’ll replace or refund damaged or incorrect items quickly, covering all shipping and additional costs for your convenience.
- Custom Items Cannot Be Returned: All custom product sales are final. This includes Ready-To-Finish Outdoor Kitchens, color additions to grills and appliances, and special order items.
- Prepaid Shipping Labels – Convenient return shipping within the continental US.
- Return Shipping: We take care of all return logistics, and the shipping cost is deducted directly from your refund—no separate payments required.
BBQ Kitchen Pros Return Policy
At BBQ Kitchen Pros, we want our customers to be completely satisfied with their purchases. If for any reason you are not satisfied with your order, we offer a return and refund policy.
30 Day Returns
We accept returns within 30 days of the date of purchase. If you wish to return an item, please contact our customer service department to receive an authorization number before shipping the item back to us. Please note that items returned without an authorization number will not be accepted. Items must be returned in new condition.
Return Shipping
We stand behind our products and want you to be satisfied with them. In the case that you decide to return your purchase, we will gladly refund you for the product in its entirety minus the cost of shipping and return shipping incurred by BBQ Kitchen Pros.
To qualify for return shipping, items must be returned in the original packaging, and pallet, (if included) and within the continental US. Once your return is approved and processed, we will provide a prepaid return shipping label. Simply print the label and adhere to the package. Please ensure the returned item is packed securely to avoid damage during transit.
Remember, returns only apply to items returned in the original packaging. If an item is returned in non-original or damaged packaging, the customer may be responsible for any return shipping costs. In addition, freight shipping is scheduled for pick-up at a specific date and time, which is agreed upon by the customer. and customers must be there at the scheduled time. Missing scheduled freight time will result in a dry run fee which is issued by the shipping company.
Damaged Items
If your order arrives damaged, defective, or incorrect, please make a note of it immediately when signing for delivery and send photos to support@bbqkitchenpros.com on the day of delivery.
Original Packaging Please keep all the original packaging for any items that need to be returned. Items that are not returned in their original packaging may not be accepted for return.
Non-Refundable Items that become damaged after use are non-refundable unless specified under warranty.
We hope that our return and refund policy makes it easy for you to shop with confidence at BBQ Kitchen Pros. If you have any questions or concerns about our policy, please don't hesitate to contact our customer service department.
A. 30 Day Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. Items must be returned in new condition. You’ll also need a receipt or proof of purchase.
B. Easy Return Process
To start a return, you can contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530. Once your return is accepted, we’ll send you a return shipping label as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Items that are not eligible for return include the following:
Custom-made, special-order, and made-to-order products. Items are marked non-returnable in the item description.
C. Damaged & Wrong Products & Issues
Please inspect your order upon reception and contact us immediately within 24 hours if the item is defective or damaged or if you received the wrong item so that we can evaluate the issue and make it right. To return your product, you should contact our mail. Depending on where you live, the time it may take for your exchanged product to reach you may vary.
D. Exchanges
We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530.
E. No Re-stocking Fees
For our products, there is no Restocking Fee.
F. Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded back to your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund too.
