Napoleon Prestige Phantom 500 Connected 4-Burner Gas Grill w/ Rotisserie, WiFi & Bluetooth
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Napoleon
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$2,699.00
+ Free Shipping
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Authorized Dealer
- Description
- Specs & Dimensions
- Product Videos
- Shipping & Delivery
- Easy Returns
Description
Napoleon Prestige Phantom 500 Connected Grill w/ Rotisserie, WiFi & Bluetooth
Key Features:
- Connected Grilling: Wi-Fi & Bluetooth connectivity, LCD display, high-temperature warning, remote temperature monitoring, cook assist, and fuel tank monitoring.
- Stylish Matte Black Finish: Durable matte black coating on all surfaces, including handles, badging, and side shelves for a sleek, modern aesthetic.
- Upgraded Rear & Side Burner: Features a larger infrared rotisserie burner with a heavy-duty rotisserie kit and an expanded infrared sear station.
- Low Maintenance Cooking Grids: Upgraded cast stainless steel grids provide exceptional searing like cast iron while remaining virtually maintenance-free.
- Easy Temperature Management: Integrated temperature probe ports are protected from the elements for precise temperature tracking.
- Guided Cooking Assistance: Smart cooking features provide real-time guidance to ensure every meal is cooked perfectly.
- More Space: Hidden integrated tool hooks provide additional space on the side shelves for food prep and staging.
- Increased Cooking Area: The multifunctional grilling rack is ideal for entertaining and makes grilling appetizers easier.
- Industrial Locking Casters: Rugged wheels enhance movement and stability.
- Jetfire Ignition System: Battery-free ignition system lights burners instantly with a failsafe jet of flame.
- Backlit SafetyGlow Control Knobs: LED control knobs glow red when the gas is on, improving nighttime visibility and safety.
- Lifetime Bumper-to-Bumper Warranty: Provides peace of mind with an industry-leading warranty.
Napoleon Prestige Phantom 500 Connected: The Future of Smart Grilling
The Napoleon Prestige Phantom 500 Connected Gas Grill is a high-performance grill designed to bring smart technology and premium aesthetics to your outdoor cooking experience. Featuring an advanced Wi-Fi and Bluetooth system, this grill connects you with your cooking like never before. Receive high-temperature warnings, monitor cooking progress remotely, and use the built-in cook assist feature to achieve perfect grilling results every time.
The grill’s striking matte black finish extends across every surface, from the lid to the side shelves, creating a bold yet sophisticated look. It boasts upgraded cast stainless steel cooking grids, which sear like cast iron but require minimal maintenance, ensuring long-lasting durability and superior performance.
Precision Cooking with Infrared Technology
Designed for versatility, the infrared rear burner and heavy-duty rotisserie kit make slow-roasting meats effortless, delivering restaurant-quality rotisserie meals in your own backyard. The infrared side burner provides a powerful sear station for achieving steakhouse-quality crusts on your favorite cuts of meat.
The integrated LCD display provides real-time temperature updates, while the smart probe ports allow for precise temperature control. With its smart cooking guidance, you’ll be able to cook every meal with absolute precision.
Designed for Convenience & Durability
Built with 304 stainless steel construction and powder-coated steel, the Prestige Phantom 500 Connected is designed to withstand the elements while maintaining its sleek appearance. The durable matte black finish resists wear and adds a touch of sophistication to your outdoor kitchen.
With hidden tool hooks, a stow-away warming rack, and an enhanced internal storage system, this grill maximizes convenience and keeps your grilling essentials organized. The rugged industrial locking casters ensure smooth movement and stability, making it easy to relocate your grill when needed.
Warranty Information
Napoleon’s industry-leading lifetime bumper-to-bumper warranty covers defects in materials and workmanship, providing long-term peace of mind. The rotisserie burner, infrared sear plates, and stainless steel components come with extended coverage, ensuring durability for years of grilling enjoyment.
Manufacturer Information
Click here for the Owner’s Manual
Click here for the Assembly Guide
Specs & Dimensions
Napoleon Prestige Phantom 500 Connected Gas Grill |
|
|---|---|
| Model | P500VXRSIBPSS |
| Class | Premium |
| Fuel Type | Natural Gas |
| Collection | Prestige Phantom |
| Configuration | Freestanding |
| Exterior Material | Powder Coated Steel |
| Primary Color | Black |
| Number Of Main Burners | 4 Burners |
| Grilling Surface BTUs | 48,000 |
| Main Grilling Area | 500 Sq. Inches |
| Secondary Grilling Area | 414 Sq. Inches |
| Total Grilling Area | 914 Sq. Inches |
| WiFi/Bluetooth Enabled | WiFi & Bluetooth |
| Rotisserie Burner BTUs | 18,000 BTUs |
| Rotisserie Kit | Yes |
| Side Burner | Sear Station |
| Total Side Burner BTUs | 14,000 |
| Grill Lights | Exterior |
| Width | 65.5" |
| Height | 51" |
| Depth | 26" |
| Weight | 210 lbs |
Product Videos
Napoleon Commercial
Napoleon Prestige Phantom Overview Video
Napoleon Prestige Assembly Video
Shipping & Delivery
Shipping Quick Facts
- Free Shipping: Available for orders over $99 within the Continental US.
- Flat-Rate Shipping: $10.95 for orders under $99.
- Free Curbside Liftgate Delivery: Included with all freight and LTL deliveries.
- Scheduled Delivery Appointments: All freight and LTL deliveries include a scheduled appointment at your convenience to ensure you're home.
- Cancellations: Allowed before dispatch; refer to our Return Policy if the order has already shipped.
Shipping & Delivery Details
This Shipping Policy applies to orders shipped within the United States (excluding Hawaii & Alaska). By placing an order with us, you accept the policies contained herein.
Enjoy free shipping for orders over $99. Orders under $99 pay a flat shipping fee of $10.95. Benefit from complimentary shipping for your entire purchase delivered straight to your home, even for the larger items! *Applies only within the Continental US.
Estimated Delivery Time
Post shipment, anticipate your items within a timeframe of 3-5 business days. We utilize UPS and FedEx for smaller items. It's crucial to note that more substantial items and certain orders are dispatched via freight. Freight shipping is somewhat more intricate compared to regular parcel deliveries, hence understanding the process in advance ensures a smooth delivery experience.
Freight Shipment Specifics
The majority of freight items are shipped on pallets. Some delivery companies will reach out to fix a delivery slot, whereas others aim to drop off your order at the most accessible spot nearest to your home, preferably close to a garage. The shipping confirmation email will detail the specific delivery procedures to anticipate.
For Scheduled Delivery
Companies that arrange delivery slots necessitate your presence for the delivery and your signature for confirmation. Deliveries are made using a semi-truck with lift gate service, placing the shipment by the curb. Should you grant permission for the delivery to be left unsupervised, BBQ Kitchen Pros cannot assume responsibility for any ensuing damages. The process might seem daunting, but for a comprehensive understanding, we recommend you peruse our thorough freight delivery guide to prevent unforeseen challenges.
For Non-Scheduled Deliveries
Delivery services that don't operate on appointments don't mandate your presence or a scheduled delivery slot. There's also no signature required upon receipt. Without the hassle of scheduling or waiting around, let the delivery come to you. If you're home during the drop-off, the driver can be asked to place your items in the garage. If you're away, they'll position it close to the garage or main entry.
Dispatch Timeframe
Items are typically dispatched from our warehouse within 1-3 business days. Affordable $10.95 Flat-Rate Shipping Orders below $99+ benefit from a consistent shipping rate. As your purchase value goes up, your shipping charge remains unchanged!
Change of Address
Once your order is in transit, we cannot change the delivery address. If you need to change the delivery address, please contact us within 24 hours of placing your order at support@bbqkitchenpros.com.
Cancellations
You may cancel your order at any time before it has been dispatched. If your order has already been dispatched, please refer to our Return Policy.
Parcels Damaged in Transit
If you find that your parcel has been damaged in transit, please reject the parcel if possible and contact our customer service. If the parcel has been delivered without your presence, please contact customer service for further assistance.
If you have any questions or concerns regarding our Shipping Policy, please contact us at support@bbqkitchenpros.com.
Easy Returns
Easy Returns
- 30-Day Returns – Hassle-free returns within 30 days of purchase.
- Easy Process – Contact us for quick approval and a prepaid return label.
- No Restocking Fees – Enjoy full refunds without additional deductions.
- Free Damage Protection – We’ll replace or refund damaged or incorrect items quickly, covering all shipping and additional costs for your convenience.
- Custom Items Cannot Be Returned: All custom product sales are final. This includes Ready-To-Finish Outdoor Kitchens, color additions to grills and appliances, and special order items.
- Prepaid Shipping Labels – Convenient return shipping within the continental US.
- Return Shipping: We take care of all return logistics, and the shipping cost is deducted directly from your refund—no separate payments required.
BBQ Kitchen Pros Return Policy
At BBQ Kitchen Pros, we want our customers to be completely satisfied with their purchases. If for any reason you are not satisfied with your order, we offer a return and refund policy.
30 Day Returns
We accept returns within 30 days of the date of purchase. If you wish to return an item, please contact our customer service department to receive an authorization number before shipping the item back to us. Please note that items returned without an authorization number will not be accepted. Items must be returned in new condition.
Return Shipping
We stand behind our products and want you to be satisfied with them. In the case that you decide to return your purchase, we will gladly refund you for the product in its entirety minus the cost of shipping and return shipping incurred by BBQ Kitchen Pros.
To qualify for return shipping, items must be returned in the original packaging, and pallet, (if included) and within the continental US. Once your return is approved and processed, we will provide a prepaid return shipping label. Simply print the label and adhere to the package. Please ensure the returned item is packed securely to avoid damage during transit.
Remember, returns only apply to items returned in the original packaging. If an item is returned in non-original or damaged packaging, the customer may be responsible for any return shipping costs. In addition, freight shipping is scheduled for pick-up at a specific date and time, which is agreed upon by the customer. and customers must be there at the scheduled time. Missing scheduled freight time will result in a dry run fee which is issued by the shipping company.
Damaged Items
If your order arrives damaged, defective, or incorrect, please make a note of it immediately when signing for delivery and send photos to support@bbqkitchenpros.com on the day of delivery.
Original Packaging Please keep all the original packaging for any items that need to be returned. Items that are not returned in their original packaging may not be accepted for return.
Non-Refundable Items that become damaged after use are non-refundable unless specified under warranty.
We hope that our return and refund policy makes it easy for you to shop with confidence at BBQ Kitchen Pros. If you have any questions or concerns about our policy, please don't hesitate to contact our customer service department.
A. 30 Day Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. Items must be returned in new condition. You’ll also need a receipt or proof of purchase.
B. Easy Return Process
To start a return, you can contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530. Once your return is accepted, we’ll send you a return shipping label as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Items that are not eligible for return include the following:
Custom-made, special-order, and made-to-order products. Items are marked non-returnable in the item description.
C. Damaged & Wrong Products & Issues
Please inspect your order upon reception and contact us immediately within 24 hours if the item is defective or damaged or if you received the wrong item so that we can evaluate the issue and make it right. To return your product, you should contact our mail. Depending on where you live, the time it may take for your exchanged product to reach you may vary.
D. Exchanges
We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530.
E. No Re-stocking Fees
For our products, there is no Restocking Fee.
F. Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded back to your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund too.
