Napoleon Prestige PRO 500 4-Burner Gas Grill w/ Smart Technology
Ships In: 1-3 Days
- Description
- Specs & Dimensions
- Shipping & Delivery
- Easy Returns
Napoleon Prestige PRO 500 Gas Grill with Smart TechnologyΒ
The Napoleon Prestige PRO 500 4-Burner Gas Grill with Smart Technology is Napoleon's flagship 2026 freestanding grill, rebuilt from the ground up to deliver faster searing, smarter heat control, and more consistent results than its predecessor. Built from 304 stainless steel with a cast aluminum cook body, this grill pairs professional-grade cooking power with WiFi and Bluetooth connectivity through the Napoleon Home App β so you can monitor temperatures, set timers, receive alerts, and access guided recipes from your smartphone without leaving your guests. Whether you're quick-searing steaks on the SIZZLE ZONE, slow-roasting on the rotisserie, or grilling after dark under the LED Smart Mode knobs, the PRO 500 delivers with confidence and precision every time.
How the Napoleon PRO Elite 500 Compares to the Prestige PRO 665 Elite
The PRO 500 and PRO 665 Elite share the same Smart Technology platform, the same 304 stainless steel construction quality, the same SIZZLE ZONE infrared sear burner, and the same HeatBoost Reflector system. The key differences come down to size, cooking capacity, and what's included with the 665 Elite.
- Cooking Surface β The PRO 500 delivers 735 sq in of total cooking area (497 sq in primary), ideal for families and regular entertaining. The PRO 665 Elite steps up to 1,000 sq in β large enough for a whole turkey or multi-course meal simultaneously.
- Main Burners β The PRO 500 runs 4 main burners at 48,000 BTUs. The 665 Elite adds a 5th burner for 60,000 BTUs and greater multi-zone flexibility.
- Electric Smoker Box β The 665 Elite includes a built-in electric smoker box for consistent smoke infusion. The PRO 500 does not include this feature.
- Probe Compatibility β The 665 Elite adds wired and wireless probe support for hands-free internal temperature monitoring. The PRO 500 uses the Napoleon Home App for grill-level temperature tracking.
- Storage β The 665 Elite upgrades to heavy-duty soft-close drawers with a 200 lb weight capacity. The PRO 500 includes standard side shelves with integrated tool hooks.
Bottom line: If you want a complete, feature-loaded setup with smoker box, probe monitoring, and maximum cooking capacity, the PRO 665 Elite is the right choice. If you want Napoleon's flagship Smart Technology platform in a right-sized, highly capable 4-burner package β the PRO 500 is the smart buy.
Is the PRO 500 Right for You?
The PRO 500 is built for outdoor cooks who want premium Smart Technology connectivity, serious searing power, and long-term 304 stainless steel durability β in a size that fits most backyard setups and patio configurations without overbuilding. It's an excellent choice for families who grill several nights a week, hosts who entertain regularly, and anyone who wants to monitor and control their grill remotely from a smartphone. Every performance feature that matters β the SIZZLE ZONE, HeatBoost Reflectors, 9.5mm Wave Grates, LED Smart Knobs, and rotisserie kit β is fully included at this model level.
Key Features
- 4 x 304 Stainless Steel Tube Burners β 48,000 BTUs β Four independently controlled main burners deliver even, zone-separated heat across the full 497 sq in primary cooking surface. Cook proteins and sides at different temperatures simultaneously.
- Infrared SIZZLE ZONE Side Sear Burner (16,000 BTU) β Reaches 1,800Β°F in 30 seconds for true steakhouse-level searing. Produces a deep crust on steaks and chops faster and more efficiently than a conventional burner.
- Infrared Rear Rotisserie Burner (18,000 BTU) β Dedicated rear infrared burner designed for spit-roasting. Commercial-grade rotisserie kit included for perfectly even browning on whole birds, roasts, and large cuts.
- HeatBoost Reflector Technology β Precision-engineered reflectors redirect heat back toward the cooking surface, improving retention and distributing temperature more evenly across the grates β less hot-spotting, more consistent results.
- 9.5mm Stainless Steel Wave Cooking Grates β Napoleon's signature wave-pattern grates are thicker than standard, which means more heat retention, better sear marks, and less food sticking. The unique profile also reduces food fallthrough.
- Smart Mode Dual LED Control Knobs (WiFi & Bluetooth) β Connect to the Napoleon Home App to monitor grill temperature, set cook timers, receive high-heat alerts, and access recipe guidance β all from your phone. Knobs also glow as a safety indicator when burners are active.
- Enhanced Hood Lighting & Interior Halogen Lights β Full illumination inside and outside the grill for confident cooking after dark or in low-light conditions without lifting the lid.
- Hidden Warming Rack Storage β Warming rack tucks away cleanly when not in use, keeping your cooking space organized and uncluttered.
- Side Shelves with Tool Hooks & Bottle Opener β Stainless side shelves provide generous prep space, with built-in tool hooks and a bottle opener keeping everything accessible without cluttering your workspace.
- Single Spark Ignition β Quick, reliable ignition on every burner without the need for a separate igniter button.
- 304 Stainless Steel Construction β Corrosion-resistant, marine-grade stainless on the body, hood, and hardware. Built to maintain its appearance and structural integrity through years of outdoor exposure.
- Cast Aluminum Cook Body β Superior heat retention and durability compared to standard steel cook boxes β maintains consistent internal temperature and resists warping under sustained high heat.
What's Included
- Commercial-Grade Rotisserie Kit with Rear Infrared Burner
About Napoleon
Napoleon is a family-owned Canadian manufacturer with over 40 years of experience designing and building premium gas grills, fireplaces, and outdoor living products. The Prestige PRO Series represents Napoleon's highest level of residential grill engineering β combining professional cooking performance with smart home connectivity and a class-leading limited lifetime warranty. Every Prestige PRO grill is manufactured to strict quality standards and backed by one of the most comprehensive warranties in the outdoor cooking industry.
π Download the Napoleon Prestige PRO 500 Assembly Guide (PDF)
Napoleon Limited Lifetime Warranty
The Napoleon Prestige PRO 500 is covered by Napoleon's industry-leading Limited Lifetime Warranty β one of the best warranties available on any gas grill. All replacement parts are backed by Napoleon's authorized service network.
- Lifetime Coverage: Hood/lid, firebox, stainless steel cooking grids, stainless steel tube burners, and aluminum castings β against defects in materials and workmanship
- 15-Year Coverage: Stainless steel sear plates, infrared rotisserie burner, infrared side burner, and all other components
- Labor not included. Using non-genuine Napoleon replacement parts will void this warranty. Register your grill at Napoleon.com to activate full coverage.
π View Full Napoleon Warranty Terms Β |Β Register Your Napoleon Grill
Napoleon Prestige PRO 500 4-Burner Gas Grill |
|
|---|---|
| Model (LP) | PRO500VXRSIBPSS |
| Model (NG) | PRO500VXRSIBNSS |
| Material | 304 Stainless Steel / Cast Aluminum Cook Body |
| Fuel Type | Natural Gas or Propane |
| Configuration | Freestanding |
| Number of Burners | 4 Main Burners + 1 SIZZLE ZONE + 1 Rear Infrared |
| Main Burner BTUs | 48,000 BTU (4 Γ 12,000 BTU) |
| SIZZLE ZONE Side Burner | 16,000 BTU Infrared (1,800Β°F in 30 sec) |
| Rear Rotisserie Burner | 18,000 BTU Infrared |
| Main Cooking Area | 497 sq in |
| Secondary Cooking Area | 238 sq in |
| Total Cooking Area | 735 sq in |
| Cooking Grid Dimensions | 28" Γ 17 3/4" |
| Cooking Grates | 9.5mm Stainless Steel Wave Grates |
| Ignition Type | Single Spark |
| Connectivity | WiFi & Bluetooth β Napoleon Home App |
| Control Knobs | Dual LED Smart Mode Knobs |
| Grill Lights | Interior Halogen + Enhanced Hood Lighting |
| Rotisserie Kit | Included (Commercial-Grade) |
| Spring Assisted Hood | No |
| Width | 65.5" |
| Depth | 26.5" |
| Height | 52.75" |
| Weight | 288 lbs |
| Warranty | Limited Lifetime on Hood, Firebox, Grates & Burners; 15 Years on All Other Parts |
| Assembly Guide | Download Assembly Guide (PDF) |
β Free Shipping Β |Β π Authorized Napoleon Dealer Β |Β π Questions? Call 888-678-3530
Shipping Quick Facts
- Free Shipping: Available for orders over $99 within the Continental US.
- Flat-Rate Shipping: $10.95 for orders under $99.
- Free Curbside Liftgate Delivery: Included with all freight and LTL deliveries.
- Scheduled Delivery Appointments: All freight and LTL deliveries include a scheduled appointment at your convenience to ensure you're home.
- Cancellations: Allowed before dispatch; refer to our Return Policy if the order has already shipped.
Shipping & Delivery Details
This Shipping Policy applies to orders shipped within the United States (excluding Hawaii & Alaska). By placing an order with us, you accept the policies contained herein.
Enjoy free shipping for orders over $99. Orders under $99 pay a flat shipping fee of $10.95. Benefit from complimentary shipping for your entire purchase delivered straight to your home, even for the larger items! *Applies only within the Continental US.
Estimated Delivery Time
Post shipment, anticipate your items within a timeframe of 3-5 business days. We utilize UPS and FedEx for smaller items. It's crucial to note that more substantial items and certain orders are dispatched via freight. Freight shipping is somewhat more intricate compared to regular parcel deliveries, hence understanding the process in advance ensures a smooth delivery experience.
Freight Shipment Specifics
The majority of freight items are shipped on pallets. Some delivery companies will reach out to fix a delivery slot, whereas others aim to drop off your order at the most accessible spot nearest to your home, preferably close to a garage. The shipping confirmation email will detail the specific delivery procedures to anticipate.
For Scheduled Delivery
Companies that arrange delivery slots necessitate your presence for the delivery and your signature for confirmation. Deliveries are made using a semi-truck with lift gate service, placing the shipment by the curb. Should you grant permission for the delivery to be left unsupervised, BBQ Kitchen Pros cannot assume responsibility for any ensuing damages. The process might seem daunting, but for a comprehensive understanding, we recommend you peruse our thorough freight delivery guide to prevent unforeseen challenges.
For Non-Scheduled Deliveries
Delivery services that don't operate on appointments don't mandate your presence or a scheduled delivery slot. There's also no signature required upon receipt. Without the hassle of scheduling or waiting around, let the delivery come to you. If you're home during the drop-off, the driver can be asked to place your items in the garage. If you're away, they'll position it close to the garage or main entry.
Dispatch Timeframe
Items are typically dispatched from our warehouse within 1-3 business days. Affordable $10.95 Flat-Rate Shipping Orders below $99+ benefit from a consistent shipping rate. As your purchase value goes up, your shipping charge remains unchanged!
Change of Address
Once your order is in transit, we cannot change the delivery address. If you need to change the delivery address, please contact us within 24 hours of placing your order at support@bbqkitchenpros.com.
Cancellations
You may cancel your order at any time before it has been dispatched. If your order has already been dispatched, please refer to our Return Policy.
Parcels Damaged in Transit
If you find that your parcel has been damaged in transit, please reject the parcel if possible and contact our customer service. If the parcel has been delivered without your presence, please contact customer service for further assistance.
If you have any questions or concerns regarding our Shipping Policy, please contact us at support@bbqkitchenpros.com.
Easy Returns
- 30-Day Returns – Hassle-free returns within 30 days of purchase.
- Easy Process – Contact us for quick approval and a prepaid return label.
- No Restocking Fees – Enjoy full refunds without additional deductions.
- Free Damage Protection – We’ll replace or refund damaged or incorrect items quickly, covering all shipping and additional costs for your convenience.
- Custom Items Cannot Be Returned: All custom product sales are final. This includes Ready-To-Finish Outdoor Kitchens, color additions to grills and appliances, and special order items.
- Prepaid Shipping Labels – Convenient return shipping within the continental US.
- Return Shipping: We take care of all return logistics, and the shipping cost is deducted directly from your refund—no separate payments required.
BBQ Kitchen Pros Return Policy
At BBQ Kitchen Pros, we want our customers to be completely satisfied with their purchases. If for any reason you are not satisfied with your order, we offer a return and refund policy.
30 Day Returns
We accept returns within 30 days of the date of purchase. If you wish to return an item, please contact our customer service department to receive an authorization number before shipping the item back to us. Please note that items returned without an authorization number will not be accepted. Items must be returned in new condition.
Return Shipping
We stand behind our products and want you to be satisfied with them. In the case that you decide to return your purchase, we will gladly refund you for the product in its entirety minus the cost of shipping and return shipping incurred by BBQ Kitchen Pros.
To qualify for return shipping, items must be returned in the original packaging, and pallet, (if included) and within the continental US. Once your return is approved and processed, we will provide a prepaid return shipping label. Simply print the label and adhere to the package. Please ensure the returned item is packed securely to avoid damage during transit.
Remember, returns only apply to items returned in the original packaging. If an item is returned in non-original or damaged packaging, the customer may be responsible for any return shipping costs. In addition, freight shipping is scheduled for pick-up at a specific date and time, which is agreed upon by the customer. and customers must be there at the scheduled time. Missing scheduled freight time will result in a dry run fee which is issued by the shipping company.
Damaged Items
If your order arrives damaged, defective, or incorrect, please make a note of it immediately when signing for delivery and send photos to support@bbqkitchenpros.com on the day of delivery.
Original Packaging Please keep all the original packaging for any items that need to be returned. Items that are not returned in their original packaging may not be accepted for return.
Non-Refundable Items that become damaged after use are non-refundable unless specified under warranty.
We hope that our return and refund policy makes it easy for you to shop with confidence at BBQ Kitchen Pros. If you have any questions or concerns about our policy, please don't hesitate to contact our customer service department.
A. 30 Day Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. Items must be returned in new condition. You’ll also need a receipt or proof of purchase.
B. Easy Return Process
To start a return, you can contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530. Once your return is accepted, we’ll send you a return shipping label as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Items that are not eligible for return include the following:
Custom-made, special-order, and made-to-order products. Items are marked non-returnable in the item description.
C. Damaged & Wrong Products & Issues
Please inspect your order upon reception and contact us immediately within 24 hours if the item is defective or damaged or if you received the wrong item so that we can evaluate the issue and make it right. To return your product, you should contact our mail. Depending on where you live, the time it may take for your exchanged product to reach you may vary.
D. Exchanges
We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530.
E. No Re-stocking Fees
For our products, there is no Restocking Fee.
F. Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded back to your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund too.
