Napoleon Prestige PRO 500 4-Burner Gas Grill w/ Smart Technology
Ships In: 1-3 Days
- Description
- Specifications
- Shipping & Delivery
- Easy Returns
Napoleon Prestige PRO 500 4-Burner Smart Gas Grill
The Napoleon Prestige PRO 500 is the first grill in its class to put real-time temperature monitoring, cook timers, high-heat alerts, and guided recipe assistance directly on your phone — while you're with your guests, not standing over the grill. WiFi and Bluetooth connectivity through the Napoleon Home App means the grill works for you, not the other way around. Pair that with a 1,800°F SIZZLE ZONE infrared sear burner, a commercial-grade rotisserie kit, and HeatBoost Reflector technology — and this is the most complete freestanding grill Napoleon has ever built.
Most grills demand your full attention. The PRO 500 doesn't. Set your target temperature, walk away, and let the app tell you when to flip, when to rest, and when it's done. Built from 304 stainless steel with a cast aluminum cook body, the PRO 500 is designed for families who grill multiple nights a week and hosts who want exceptional results without babysitting the fire. This is Napoleon's 2026 flagship freestanding grill — and it shows in every detail.
What the Smart Technology Actually Does for You
WiFi + Bluetooth Connectivity Monitor & Control From Your Phone Connect the PRO 500 to the Napoleon Home App via WiFi or Bluetooth and monitor your grill temperature in real time, set cook timers, receive high-heat alerts, and access step-by-step recipe guidance — all from your phone. Stop hovering over the grill and start spending that time with the people you're cooking for. Dual LED Smart Mode Knobs Safety Glow + App-Synced Intelligence The illuminated Smart Mode knobs glow as an active safety indicator when burners are on — so there's never any question about what's running. They also sync with the Napoleon Home App, giving you a seamless connection between what's on the grill and what's on your screen. Night grilling is fully covered, inside and out. 1,800°F Infrared Searing SIZZLE ZONE Side Burner — 16,000 BTU The infrared SIZZLE ZONE reaches 1,800°F in 30 seconds — the same surface temperature used in commercial steakhouse broilers. That's the heat level needed to instantly caramelize the surface of a steak, lock in juices, and build a deep crust without overcooking the interior. No conventional side burner comes close to this. HeatBoost Reflector Technology More Even Heat. Fewer Hot Spots. Napoleon's precision-engineered HeatBoost Reflectors redirect heat back toward the cooking surface instead of letting it escape. The result is a more consistent temperature from edge to edge — so the steak at the side of the grill cooks the same as the one in the center. Less repositioning. More consistent results. Rotisserie Ready — Day One 18,000 BTU Rear Infrared Burner + Kit Included A dedicated 18,000 BTU rear infrared rotisserie burner delivers consistent, even radiant heat across the full width of the cook box. The commercial-grade rotisserie kit — motor, spit rod, and forks — is included at no extra charge. Whole chickens, prime rib, leg of lamb. Set it up, start the app timer, and walk away. 9.5mm Wave Cooking Grates Napoleon's Signature Sear Profile At 9.5mm, these stainless steel wave-pattern grates are significantly heavier than standard grill grates — which means more thermal mass, better heat retention, superior sear marks, and less food sticking. The wave profile also reduces food fallthrough without sacrificing airflow to the cooking surface.PRO 500 vs. PRO 665 Elite — Which Is Right for You?
Both grills share the same Smart Technology platform, 304 stainless steel construction, SIZZLE ZONE infrared sear burner, and HeatBoost Reflector system. The differences come down to size, cooking capacity, and what's included.
Feature PRO 500 (This Model) PRO 665 Elite Main Burners 4 burners — 48,000 BTU 5 burners — 60,000 BTU Total Cooking Area 735 sq in (497 primary) 1,000 sq in — full turkey or multi-course Electric Smoker Box Not included Included — consistent smoke infusion Probe Monitoring App-based grill temp only Wired + wireless meat probes included Storage Side shelves with tool hooks Soft-close drawers, 200 lb capacityBottom line: If you want a complete setup with smoker box, probe monitoring, and maximum cooking capacity, the PRO 665 Elite is the call. If you want Napoleon's full Smart Technology platform in a right-sized, highly capable 4-burner package — the PRO 500 is the smart buy.
About Napoleon
Napoleon is a family-owned Canadian manufacturer with over 40 years of experience building premium gas grills and outdoor living products. The Prestige PRO Series represents Napoleon's highest level of residential grill engineering — combining professional cooking performance with smart home connectivity and a class-leading limited lifetime warranty. Every Prestige PRO is manufactured to strict quality standards and backed by one of the most comprehensive warranties in the outdoor cooking industry.
📄 Assembly Guide (PDF) 📋 Warranty Terms ✅ Register Your GrillNapoleon Limited Lifetime Warranty
Lifetime Coverage: Hood, firebox, stainless steel cooking grids, stainless steel tube burners, and aluminum castings — against defects in materials and workmanship. 15-Year Coverage: Stainless steel sear plates, infrared rotisserie burner, infrared side burner, and all remaining components. Labor not included. Using non-genuine Napoleon replacement parts will void this warranty. Register your grill at Napoleon.com within 30 days of purchase to activate full coverage.✅ Free Shipping | 🏆 Authorized Napoleon Dealer | 📞 Questions? Call 888-678-3530
- Description
- Specifications
- Shipping & Delivery
- Easy Returns
Napoleon Prestige PRO 500 4-Burner Smart Gas Grill
The Napoleon Prestige PRO 500 is the first grill in its class to put real-time temperature monitoring, cook timers, high-heat alerts, and guided recipe assistance directly on your phone — while you're with your guests, not standing over the grill. WiFi and Bluetooth connectivity through the Napoleon Home App means the grill works for you, not the other way around. Pair that with a 1,800°F SIZZLE ZONE infrared sear burner, a commercial-grade rotisserie kit, and HeatBoost Reflector technology — and this is the most complete freestanding grill Napoleon has ever built.
Most grills demand your full attention. The PRO 500 doesn't. Set your target temperature, walk away, and let the app tell you when to flip, when to rest, and when it's done. Built from 304 stainless steel with a cast aluminum cook body, the PRO 500 is designed for families who grill multiple nights a week and hosts who want exceptional results without babysitting the fire. This is Napoleon's 2026 flagship freestanding grill — and it shows in every detail.
What the Smart Technology Actually Does for You
WiFi + Bluetooth Connectivity Monitor & Control From Your Phone Connect the PRO 500 to the Napoleon Home App via WiFi or Bluetooth and monitor your grill temperature in real time, set cook timers, receive high-heat alerts, and access step-by-step recipe guidance — all from your phone. Stop hovering over the grill and start spending that time with the people you're cooking for. Dual LED Smart Mode Knobs Safety Glow + App-Synced Intelligence The illuminated Smart Mode knobs glow as an active safety indicator when burners are on — so there's never any question about what's running. They also sync with the Napoleon Home App, giving you a seamless connection between what's on the grill and what's on your screen. Night grilling is fully covered, inside and out. 1,800°F Infrared Searing SIZZLE ZONE Side Burner — 16,000 BTU The infrared SIZZLE ZONE reaches 1,800°F in 30 seconds — the same surface temperature used in commercial steakhouse broilers. That's the heat level needed to instantly caramelize the surface of a steak, lock in juices, and build a deep crust without overcooking the interior. No conventional side burner comes close to this. HeatBoost Reflector Technology More Even Heat. Fewer Hot Spots. Napoleon's precision-engineered HeatBoost Reflectors redirect heat back toward the cooking surface instead of letting it escape. The result is a more consistent temperature from edge to edge — so the steak at the side of the grill cooks the same as the one in the center. Less repositioning. More consistent results. Rotisserie Ready — Day One 18,000 BTU Rear Infrared Burner + Kit Included A dedicated 18,000 BTU rear infrared rotisserie burner delivers consistent, even radiant heat across the full width of the cook box. The commercial-grade rotisserie kit — motor, spit rod, and forks — is included at no extra charge. Whole chickens, prime rib, leg of lamb. Set it up, start the app timer, and walk away. 9.5mm Wave Cooking Grates Napoleon's Signature Sear Profile At 9.5mm, these stainless steel wave-pattern grates are significantly heavier than standard grill grates — which means more thermal mass, better heat retention, superior sear marks, and less food sticking. The wave profile also reduces food fallthrough without sacrificing airflow to the cooking surface.PRO 500 vs. PRO 665 Elite — Which Is Right for You?
Both grills share the same Smart Technology platform, 304 stainless steel construction, SIZZLE ZONE infrared sear burner, and HeatBoost Reflector system. The differences come down to size, cooking capacity, and what's included.
Feature PRO 500 (This Model) PRO 665 Elite Main Burners 4 burners — 48,000 BTU 5 burners — 60,000 BTU Total Cooking Area 735 sq in (497 primary) 1,000 sq in — full turkey or multi-course Electric Smoker Box Not included Included — consistent smoke infusion Probe Monitoring App-based grill temp only Wired + wireless meat probes included Storage Side shelves with tool hooks Soft-close drawers, 200 lb capacityBottom line: If you want a complete setup with smoker box, probe monitoring, and maximum cooking capacity, the PRO 665 Elite is the call. If you want Napoleon's full Smart Technology platform in a right-sized, highly capable 4-burner package — the PRO 500 is the smart buy.
About Napoleon
Napoleon is a family-owned Canadian manufacturer with over 40 years of experience building premium gas grills and outdoor living products. The Prestige PRO Series represents Napoleon's highest level of residential grill engineering — combining professional cooking performance with smart home connectivity and a class-leading limited lifetime warranty. Every Prestige PRO is manufactured to strict quality standards and backed by one of the most comprehensive warranties in the outdoor cooking industry.
📄 Assembly Guide (PDF) 📋 Warranty Terms ✅ Register Your GrillNapoleon Limited Lifetime Warranty
Lifetime Coverage: Hood, firebox, stainless steel cooking grids, stainless steel tube burners, and aluminum castings — against defects in materials and workmanship. 15-Year Coverage: Stainless steel sear plates, infrared rotisserie burner, infrared side burner, and all remaining components. Labor not included. Using non-genuine Napoleon replacement parts will void this warranty. Register your grill at Napoleon.com within 30 days of purchase to activate full coverage.✅ Free Shipping | 🏆 Authorized Napoleon Dealer | 📞 Questions? Call 888-678-3530
Shipping Quick Facts
- Free Shipping: Available for orders over $99 within the Continental US.
- Flat-Rate Shipping: $10.95 for orders under $99.
- Free Curbside Liftgate Delivery: Included with all freight and LTL deliveries.
- Scheduled Delivery Appointments: All freight and LTL deliveries include a scheduled appointment at your convenience to ensure you're home.
- Cancellations: Allowed before dispatch; refer to our Return Policy if the order has already shipped.
Shipping & Delivery Details
This Shipping Policy applies to orders shipped within the United States (excluding Hawaii & Alaska). By placing an order with us, you accept the policies contained herein.
Enjoy free shipping for orders over $99. Orders under $99 pay a flat shipping fee of $10.95. Benefit from complimentary shipping for your entire purchase delivered straight to your home, even for the larger items! *Applies only within the Continental US.
Estimated Delivery Time
Post shipment, anticipate your items within a timeframe of 3-5 business days. We utilize UPS and FedEx for smaller items. It's crucial to note that more substantial items and certain orders are dispatched via freight. Freight shipping is somewhat more intricate compared to regular parcel deliveries, hence understanding the process in advance ensures a smooth delivery experience.
Freight Shipment Specifics
The majority of freight items are shipped on pallets. Some delivery companies will reach out to fix a delivery slot, whereas others aim to drop off your order at the most accessible spot nearest to your home, preferably close to a garage. The shipping confirmation email will detail the specific delivery procedures to anticipate.
For Scheduled Delivery
Companies that arrange delivery slots necessitate your presence for the delivery and your signature for confirmation. Deliveries are made using a semi-truck with lift gate service, placing the shipment by the curb. Should you grant permission for the delivery to be left unsupervised, BBQ Kitchen Pros cannot assume responsibility for any ensuing damages. The process might seem daunting, but for a comprehensive understanding, we recommend you peruse our thorough freight delivery guide to prevent unforeseen challenges.
For Non-Scheduled Deliveries
Delivery services that don't operate on appointments don't mandate your presence or a scheduled delivery slot. There's also no signature required upon receipt. Without the hassle of scheduling or waiting around, let the delivery come to you. If you're home during the drop-off, the driver can be asked to place your items in the garage. If you're away, they'll position it close to the garage or main entry.
Dispatch Timeframe
Items are typically dispatched from our warehouse within 1-3 business days. Affordable $10.95 Flat-Rate Shipping Orders below $99+ benefit from a consistent shipping rate. As your purchase value goes up, your shipping charge remains unchanged!
Change of Address
Once your order is in transit, we cannot change the delivery address. If you need to change the delivery address, please contact us within 24 hours of placing your order at support@bbqkitchenpros.com.
Cancellations
You may cancel your order at any time before it has been dispatched. If your order has already been dispatched, please refer to our Return Policy.
Parcels Damaged in Transit
If you find that your parcel has been damaged in transit, please reject the parcel if possible and contact our customer service. If the parcel has been delivered without your presence, please contact customer service for further assistance.
If you have any questions or concerns regarding our Shipping Policy, please contact us at support@bbqkitchenpros.com.
Easy Returns
- 30-Day Returns – Hassle-free returns within 30 days of purchase.
- Easy Process – Contact us for quick approval and a prepaid return label.
- No Restocking Fees – Enjoy full refunds without additional deductions.
- Free Damage Protection – We’ll replace or refund damaged or incorrect items quickly, covering all shipping and additional costs for your convenience.
- Custom Items Cannot Be Returned: All custom product sales are final. This includes Ready-To-Finish Outdoor Kitchens, color additions to grills and appliances, and special order items.
- Prepaid Shipping Labels – Convenient return shipping within the continental US.
- Return Shipping: We take care of all return logistics, and the shipping cost is deducted directly from your refund—no separate payments required.
BBQ Kitchen Pros Return Policy
At BBQ Kitchen Pros, we want our customers to be completely satisfied with their purchases. If for any reason you are not satisfied with your order, we offer a return and refund policy.
30 Day Returns
We accept returns within 30 days of the date of purchase. If you wish to return an item, please contact our customer service department to receive an authorization number before shipping the item back to us. Please note that items returned without an authorization number will not be accepted. Items must be returned in new condition.
Return Shipping
We stand behind our products and want you to be satisfied with them. In the case that you decide to return your purchase, we will gladly refund you for the product in its entirety minus the cost of shipping and return shipping incurred by BBQ Kitchen Pros.
To qualify for return shipping, items must be returned in the original packaging, and pallet, (if included) and within the continental US. Once your return is approved and processed, we will provide a prepaid return shipping label. Simply print the label and adhere to the package. Please ensure the returned item is packed securely to avoid damage during transit.
Remember, returns only apply to items returned in the original packaging. If an item is returned in non-original or damaged packaging, the customer may be responsible for any return shipping costs. In addition, freight shipping is scheduled for pick-up at a specific date and time, which is agreed upon by the customer. and customers must be there at the scheduled time. Missing scheduled freight time will result in a dry run fee which is issued by the shipping company.
Damaged Items
If your order arrives damaged, defective, or incorrect, please make a note of it immediately when signing for delivery and send photos to support@bbqkitchenpros.com on the day of delivery.
Original Packaging Please keep all the original packaging for any items that need to be returned. Items that are not returned in their original packaging may not be accepted for return.
Non-Refundable Items that become damaged after use are non-refundable unless specified under warranty.
We hope that our return and refund policy makes it easy for you to shop with confidence at BBQ Kitchen Pros. If you have any questions or concerns about our policy, please don't hesitate to contact our customer service department.
A. 30 Day Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. Items must be returned in new condition. You’ll also need a receipt or proof of purchase.
B. Easy Return Process
To start a return, you can contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530. Once your return is accepted, we’ll send you a return shipping label as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Items that are not eligible for return include the following:
Custom-made, special-order, and made-to-order products. Items are marked non-returnable in the item description.
C. Damaged & Wrong Products & Issues
Please inspect your order upon reception and contact us immediately within 24 hours if the item is defective or damaged or if you received the wrong item so that we can evaluate the issue and make it right. To return your product, you should contact our mail. Depending on where you live, the time it may take for your exchanged product to reach you may vary.
D. Exchanges
We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530.
E. No Re-stocking Fees
For our products, there is no Restocking Fee.
F. Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded back to your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund too.
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Shipping Quick Facts
- Free Shipping: Available for orders over $99 within the Continental US.
- Flat-Rate Shipping: $10.95 for orders under $99.
- Free Curbside Liftgate Delivery: Included with all freight and LTL deliveries.
- Scheduled Delivery Appointments: All freight and LTL deliveries include a scheduled appointment at your convenience to ensure you're home.
- Cancellations: Allowed before dispatch; refer to our Return Policy if the order has already shipped.
Shipping & Delivery Details
This Shipping Policy applies to orders shipped within the United States (excluding Hawaii & Alaska). By placing an order with us, you accept the policies contained herein.
Enjoy free shipping for orders over $99. Orders under $99 pay a flat shipping fee of $10.95. Benefit from complimentary shipping for your entire purchase delivered straight to your home, even for the larger items! *Applies only within the Continental US.
Estimated Delivery Time
Post shipment, anticipate your items within a timeframe of 3-5 business days. We utilize UPS and FedEx for smaller items. It's crucial to note that more substantial items and certain orders are dispatched via freight. Freight shipping is somewhat more intricate compared to regular parcel deliveries, hence understanding the process in advance ensures a smooth delivery experience.
Freight Shipment Specifics
The majority of freight items are shipped on pallets. Some delivery companies will reach out to fix a delivery slot, whereas others aim to drop off your order at the most accessible spot nearest to your home, preferably close to a garage. The shipping confirmation email will detail the specific delivery procedures to anticipate.
For Scheduled Delivery
Companies that arrange delivery slots necessitate your presence for the delivery and your signature for confirmation. Deliveries are made using a semi-truck with lift gate service, placing the shipment by the curb. Should you grant permission for the delivery to be left unsupervised, BBQ Kitchen Pros cannot assume responsibility for any ensuing damages. The process might seem daunting, but for a comprehensive understanding, we recommend you peruse our thorough freight delivery guide to prevent unforeseen challenges.
For Non-Scheduled Deliveries
Delivery services that don't operate on appointments don't mandate your presence or a scheduled delivery slot. There's also no signature required upon receipt. Without the hassle of scheduling or waiting around, let the delivery come to you. If you're home during the drop-off, the driver can be asked to place your items in the garage. If you're away, they'll position it close to the garage or main entry.
Dispatch Timeframe
Items are typically dispatched from our warehouse within 1-3 business days. Affordable $10.95 Flat-Rate Shipping Orders below $99+ benefit from a consistent shipping rate. As your purchase value goes up, your shipping charge remains unchanged!
Change of Address
Once your order is in transit, we cannot change the delivery address. If you need to change the delivery address, please contact us within 24 hours of placing your order at support@bbqkitchenpros.com.
Cancellations
You may cancel your order at any time before it has been dispatched. If your order has already been dispatched, please refer to our Return Policy.
Parcels Damaged in Transit
If you find that your parcel has been damaged in transit, please reject the parcel if possible and contact our customer service. If the parcel has been delivered without your presence, please contact customer service for further assistance.
If you have any questions or concerns regarding our Shipping Policy, please contact us at support@bbqkitchenpros.com.
Easy Returns
- 30-Day Returns – Hassle-free returns within 30 days of purchase.
- Easy Process – Contact us for quick approval and a prepaid return label.
- No Restocking Fees – Enjoy full refunds without additional deductions.
- Free Damage Protection – We’ll replace or refund damaged or incorrect items quickly, covering all shipping and additional costs for your convenience.
- Custom Items Cannot Be Returned: All custom product sales are final. This includes Ready-To-Finish Outdoor Kitchens, color additions to grills and appliances, and special order items.
- Prepaid Shipping Labels – Convenient return shipping within the continental US.
- Return Shipping: We take care of all return logistics, and the shipping cost is deducted directly from your refund—no separate payments required.
BBQ Kitchen Pros Return Policy
At BBQ Kitchen Pros, we want our customers to be completely satisfied with their purchases. If for any reason you are not satisfied with your order, we offer a return and refund policy.
30 Day Returns
We accept returns within 30 days of the date of purchase. If you wish to return an item, please contact our customer service department to receive an authorization number before shipping the item back to us. Please note that items returned without an authorization number will not be accepted. Items must be returned in new condition.
Return Shipping
We stand behind our products and want you to be satisfied with them. In the case that you decide to return your purchase, we will gladly refund you for the product in its entirety minus the cost of shipping and return shipping incurred by BBQ Kitchen Pros.
To qualify for return shipping, items must be returned in the original packaging, and pallet, (if included) and within the continental US. Once your return is approved and processed, we will provide a prepaid return shipping label. Simply print the label and adhere to the package. Please ensure the returned item is packed securely to avoid damage during transit.
Remember, returns only apply to items returned in the original packaging. If an item is returned in non-original or damaged packaging, the customer may be responsible for any return shipping costs. In addition, freight shipping is scheduled for pick-up at a specific date and time, which is agreed upon by the customer. and customers must be there at the scheduled time. Missing scheduled freight time will result in a dry run fee which is issued by the shipping company.
Damaged Items
If your order arrives damaged, defective, or incorrect, please make a note of it immediately when signing for delivery and send photos to support@bbqkitchenpros.com on the day of delivery.
Original Packaging Please keep all the original packaging for any items that need to be returned. Items that are not returned in their original packaging may not be accepted for return.
Non-Refundable Items that become damaged after use are non-refundable unless specified under warranty.
We hope that our return and refund policy makes it easy for you to shop with confidence at BBQ Kitchen Pros. If you have any questions or concerns about our policy, please don't hesitate to contact our customer service department.
A. 30 Day Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. Items must be returned in new condition. You’ll also need a receipt or proof of purchase.
B. Easy Return Process
To start a return, you can contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530. Once your return is accepted, we’ll send you a return shipping label as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Items that are not eligible for return include the following:
Custom-made, special-order, and made-to-order products. Items are marked non-returnable in the item description.
C. Damaged & Wrong Products & Issues
Please inspect your order upon reception and contact us immediately within 24 hours if the item is defective or damaged or if you received the wrong item so that we can evaluate the issue and make it right. To return your product, you should contact our mail. Depending on where you live, the time it may take for your exchanged product to reach you may vary.
D. Exchanges
We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530.
E. No Re-stocking Fees
For our products, there is no Restocking Fee.
F. Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded back to your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund too.
