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Napoleon Prestige 665 Built-In Gas Grill w/ Rotisserie
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Free Shipping + No Sales Tax

Napoleon Prestige PRO 665 5-Burner Built-in Gas Grill w/ Rotisserie

SKU BIPRO665RBNSS-3
$3,299.00
+ Free Shipping

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Napoleon Prestige PRO 665 Grill w/ Rotisserie


Key Features:

  • Massive Cooking Power: With 86,000 BTUs and 5 high-performance burners, you can grill for a crowd with ease.
  • Huge Cooking Space: A total of 1,000 square inches means plenty of room for everything from steaks to veggies.
  • Infrared Rear Rotisserie Burner: Perfect for slow-roasting meats that stay juicy and full of flavor.
  • 9.5 mm Stainless Steel WAVE™ Cooking Grids: Keeps food from falling through while locking in heat for perfect searing.
  • Interior Grill Lights: Grill at night with bright lights that make it easy to see what you're cooking.
  • RGB Spectrum NIGHT LIGHT™ Knobs with SafetyGlow: Color-changing knobs add style and glow red when burners are on for safety.
  • Integrated Smoker Box with Dedicated Burner: Turn your grill into a smoker for that deep, wood-fired flavor.
  • LIFT EASE™ Roll Top Lid: The easy-to-lift lid holds in heat like an oven, helping food cook evenly.
  • Proximity Lighting Display: Walk up to your grill and the Napoleon logo lights up for a sleek, high-end touch.

Prestige PRO 665: The Ultimate Outdoor Cooking Experience

The Napoleon Prestige PRO 665 Built-In Gas Grill is the perfect addition to any outdoor kitchen. This grill is big, powerful, and packed with features that make grilling fun and easy. Made with durable 304 stainless steel, it resists rust and holds up in all weather conditions. The five main burners deliver 68,000 BTUs of heat, letting you cook everything from steaks to delicate fish with precision. The infrared rear burner adds another 18,000 BTUs, making rotisserie cooking a breeze.

The 9.5 mm stainless steel WAVE™ cooking grids are designed to hold heat and keep food from falling through. With a total cooking area of 1,000 square inches, you can grill up to 30 burgers at once, making this the ultimate grill for family gatherings and parties. The dual-level stainless steel flame tamers help distribute heat evenly, reducing flare-ups and enhancing that delicious smoky barbecue flavor.

For slow-roasted perfection, the infrared rotisserie burner delivers even heat to cook large cuts of meat to juicy perfection. The included heavy-duty rotisserie kit lets you easily cook whole chickens, prime rib, or pork roasts. Plus, the ACCU-PROBE™ temperature gauge ensures you can monitor heat levels for precision cooking.

Grilling at night? No problem! The interior halogen grill lights make it easy to see your food, while the RGB Spectrum NIGHT LIGHT™ control knobs let you choose any color you like. The knobs also glow red when the burners are on, adding an extra layer of safety.

Love smoked meats? The built-in wood chip smoker tray with a dedicated burner lets you turn your grill into a smoker. Add wood chips for an extra layer of flavor to your meats and vegetables.

The Jetfire™ Ignition System ensures a quick, reliable startup every time, so you don’t have to worry about struggling with matches or lighters. The LIFT EASE™ roll-top lid makes opening and closing the grill effortless while keeping heat inside for consistent cooking.

With its sleek Proximity Lighting Display, this grill lights up as you approach, adding a premium touch to your outdoor kitchen. Built for convenience, durability, and professional-level performance, the Napoleon Prestige PRO 665 Built-In Grill is everything you need for an amazing grilling experience.


Warranty

Napoleon offers a lifetime bumper-to-bumper warranty on key components such as the hood, cooking grids, and burners. Additional parts, including sear plates and rotisserie components, come with a 15-year limited warranty. Labor is not included in the warranty.


Manufacturer Information

Click here for Owner's Manual


Napoleon Prestige Pro 665 Grill

Collection Prestige Pro 665
Class Practical
Fuel Type Propane or Natural Gas
Cutout Width 38"
Cutout Depth 20 5/8"
Cutout Height 8 7/8"
Configuration Built-In
Exterior Material Stainless Steel
Exterior Stainless Grade 304 Stainless Steel
Primary Color Stainless Steel
Number Of Main Burners 5 Burners
Burner Type Stainless Steel Tube Burners
Flash Tubes None
Grilling Surface BTUs 68,000
Infrared Main Burner Not Available
Main Burner Material Stainless Steel
Burner Type Tube Burners
Ignition Type JetFire Ignition
Flame Tamer Material Stainless Steel
Cooking Grate Material Stainless Steel
Cooking Grate Type 9mm Wave Cooking Grates
Cooking Grid Dimensions 37" x 18"
Main Grilling Area 665 Sq. Inches
Secondary Grilling Area 335 Sq. Inches
Total Grilling Area 1000 Sq. Inches
Burger Count 30
Rotisserie Burner BTUs 18,000
Rotisserie Kit Yes
Grill Lights Internal/External
SafetyGlow Burner Indicator Yes
Heat Zone Separators No
Thermometer Analog
Includes Smoker Box No
Hose Included No
Width 41.75"
Height 25.25"
Depth 25.5"
Weight 195 lbs

Napoleon Commercial


Napoleon Prestige Pro Overview Video


Napoleon Smoker Tube Video

Shipping Quick Facts

  • Free Shipping: Available for orders over $99 within the Continental US.
  • Flat-Rate Shipping: $10.95 for orders under $99.
  • Free Curbside Liftgate Delivery: Included with all freight and LTL deliveries.
  • Scheduled Delivery Appointments: All freight and LTL deliveries include a scheduled appointment at your convenience to ensure you're home.
  • Cancellations: Allowed before dispatch; refer to our Return Policy if the order has already shipped.

Shipping & Delivery Details

This Shipping Policy applies to orders shipped within the United States (excluding Hawaii & Alaska). By placing an order with us, you accept the policies contained herein.

Enjoy free shipping for orders over $99. Orders under $99 pay a flat shipping fee of $10.95. Benefit from complimentary shipping for your entire purchase delivered straight to your home, even for the larger items! *Applies only within the Continental US.


Estimated Delivery Time

Post shipment, anticipate your items within a timeframe of 3-5 business days. We utilize UPS and FedEx for smaller items. It's crucial to note that more substantial items and certain orders are dispatched via freight. Freight shipping is somewhat more intricate compared to regular parcel deliveries, hence understanding the process in advance ensures a smooth delivery experience.


Freight Shipment Specifics

The majority of freight items are shipped on pallets. Some delivery companies will reach out to fix a delivery slot, whereas others aim to drop off your order at the most accessible spot nearest to your home, preferably close to a garage. The shipping confirmation email will detail the specific delivery procedures to anticipate.


For Scheduled Delivery

Companies that arrange delivery slots necessitate your presence for the delivery and your signature for confirmation. Deliveries are made using a semi-truck with lift gate service, placing the shipment by the curb. Should you grant permission for the delivery to be left unsupervised, BBQ Kitchen Pros cannot assume responsibility for any ensuing damages. The process might seem daunting, but for a comprehensive understanding, we recommend you peruse our thorough freight delivery guide to prevent unforeseen challenges.


For Non-Scheduled Deliveries

Delivery services that don't operate on appointments don't mandate your presence or a scheduled delivery slot. There's also no signature required upon receipt. Without the hassle of scheduling or waiting around, let the delivery come to you. If you're home during the drop-off, the driver can be asked to place your items in the garage. If you're away, they'll position it close to the garage or main entry.

Dispatch Timeframe

Items are typically dispatched from our warehouse within 1-3 business days. Affordable $10.95 Flat-Rate Shipping Orders below $99+ benefit from a consistent shipping rate. As your purchase value goes up, your shipping charge remains unchanged!


Change of Address

Once your order is in transit, we cannot change the delivery address. If you need to change the delivery address, please contact us within 24 hours of placing your order at support@bbqkitchenpros.com.


Cancellations

You may cancel your order at any time before it has been dispatched. If your order has already been dispatched, please refer to our Return Policy.


Parcels Damaged in Transit

If you find that your parcel has been damaged in transit, please reject the parcel if possible and contact our customer service. If the parcel has been delivered without your presence, please contact customer service for further assistance.

If you have any questions or concerns regarding our Shipping Policy, please contact us at support@bbqkitchenpros.com.

Easy Returns

  • 30-Day Returns Hassle-free returns within 30 days of purchase.
  • Easy Process – Contact us for quick approval and a prepaid return label.
  • No Restocking Fees – Enjoy full refunds without additional deductions.
  • Free Damage Protection – We’ll replace or refund damaged or incorrect items quickly, covering all shipping and additional costs for your convenience.
  • Custom Items Cannot Be Returned: All custom product sales are final. This includes Ready-To-Finish Outdoor Kitchens, color additions to grills and appliances, and special order items.
  • Prepaid Shipping Labels – Convenient return shipping within the continental US.
  • Return Shipping: We take care of all return logistics, and the shipping cost is deducted directly from your refund—no separate payments required.

 BBQ Kitchen Pros Return Policy

At BBQ Kitchen Pros, we want our customers to be completely satisfied with their purchases. If for any reason you are not satisfied with your order, we offer a return and refund policy.


30 Day Returns

We accept returns within 30 days of the date of purchase. If you wish to return an item, please contact our customer service department to receive an authorization number before shipping the item back to us. Please note that items returned without an authorization number will not be accepted. Items must be returned in new condition. 


Return Shipping

We stand behind our products and want you to be satisfied with them. In the case that you decide to return your purchase, we will gladly refund you for the product in its entirety minus the cost of shipping and return shipping incurred by BBQ Kitchen Pros.

To qualify for return shipping, items must be returned in the original packaging, and pallet, (if included) and within the continental US. Once your return is approved and processed, we will provide a prepaid return shipping label. Simply print the label and adhere to the package. Please ensure the returned item is packed securely to avoid damage during transit.

Remember, returns only apply to items returned in the original packaging. If an item is returned in non-original or damaged packaging, the customer may be responsible for any return shipping costs. In addition, freight shipping is scheduled for pick-up at a specific date and time, which is agreed upon by the customer. and customers must be there at the scheduled time. Missing scheduled freight time will result in a dry run fee which is issued by the shipping company. 


Damaged Items

If your order arrives damaged, defective, or incorrect, please make a note of it immediately when signing for delivery and send photos to support@bbqkitchenpros.com on the day of delivery. 

Original Packaging Please keep all the original packaging for any items that need to be returned. Items that are not returned in their original packaging may not be accepted for return.

Non-Refundable Items that become damaged after use are non-refundable unless specified under warranty.

We hope that our return and refund policy makes it easy for you to shop with confidence at BBQ Kitchen Pros. If you have any questions or concerns about our policy, please don't hesitate to contact our customer service department.


A. 30 Day Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. Items must be returned in new condition. You’ll also need a receipt or proof of purchase.


B. Easy Return Process

To start a return, you can contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530. Once your return is accepted, we’ll send you a return shipping label as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Items that are not eligible for return include the following:

Custom-made, special-order, and made-to-order products. Items are marked non-returnable in the item description. 


C. Damaged & Wrong Products & Issues

Please inspect your order upon reception and contact us immediately within 24 hours if the item is defective or damaged or if you received the wrong item so that we can evaluate the issue and make it right. To return your product, you should contact our mail. Depending on where you live, the time it may take for your exchanged product to reach you may vary.


D. Exchanges

We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530.


E. No Re-stocking Fees

For our products, there is no Restocking Fee.


F. Refunds

We will notify you once we’ve received and inspected your return and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded back to your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund too.

Napoleon Prestige Pro Grills Overview

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Price

$ 1,999.00

$ 2,999.00

$ 3,499.00

$ 2,499.00

Collection

Prestige Pro

Prestige Pro

Imperial S

Premium LTE+

Fuel Type

Natural Gas / Propane

Natural Gas / Propane

Natural Gas / Propane

Natural Gas / Propane

Cutout Width

30 3/4"

38"

36 1/4"

30 5/8"

Cutout Height

8 7/8"

8 7/8"

10 29/32"

8 1/2"

Cutout Depth

20 5/8"

20 5/8"

23 1/8"

21 1/4"

Exterior Material

304 Stainless Steel

304 Stainless Steel

304 Stainless Steel

304 Stainless Steel

Total BTUs

48,000 BTUs

60,000 BTUs

55,000 BTUs

56,000 BTUs

Number of Burners

4 Burners

5 Burners

5 Burners

4 Burners

Burger Count

22 Burgers

30 Burgers

-- Burgers

18 Burgers

Total Cooking Area

760 Sq. Inches

1,000 Sq. Inches

875 Sq. Inches

715 Sq. Inches

Main Grill Area

500 Sq. Inches

665 Sq. Inches

625 Sq. Inches

531 Sq. Inches

Warming Rack Area

260 Sq. Inches

335 Sq. Inches

250 Sq. Inches

184 Sq. Inches

Side Burner

None

None

Yes (13,000 BTU Single Side Burner)

None

Rotisserie

Yes (38,000 BTU Rotisserie Burner & Kit)

Yes (18,000 BTU Rotisserie Burner & Kit)

Yes (15,000 BTU Rotisserie Burner & Kit)

Yes (10,000 BTU Rotisserie Burner)

Bluetooth/WiFi

No

No

No

No

Grill Lights

Exterior / Interior

Exterior / Interior

Exterior / Interior

Exterior / Interior

Ignition Type

Flame Thrower Ignition

Flame Thrower Ignition

Sure-Lite™ Electronic Dual-Electrode Ignition

Flame Thrower Ignition

Made in USA

No

No

No

yes

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No Sales Tax

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Fast, Free Shipping

Free shipping on orders $99+ in the continental U.S.

Owner Operated Support

Talk directly to the owner—20 years’ of real expertise.

Description

Napoleon Prestige PRO 665 Grill w/ Rotisserie


Key Features:

  • Massive Cooking Power: With 86,000 BTUs and 5 high-performance burners, you can grill for a crowd with ease.
  • Huge Cooking Space: A total of 1,000 square inches means plenty of room for everything from steaks to veggies.
  • Infrared Rear Rotisserie Burner: Perfect for slow-roasting meats that stay juicy and full of flavor.
  • 9.5 mm Stainless Steel WAVE™ Cooking Grids: Keeps food from falling through while locking in heat for perfect searing.
  • Interior Grill Lights: Grill at night with bright lights that make it easy to see what you're cooking.
  • RGB Spectrum NIGHT LIGHT™ Knobs with SafetyGlow: Color-changing knobs add style and glow red when burners are on for safety.
  • Integrated Smoker Box with Dedicated Burner: Turn your grill into a smoker for that deep, wood-fired flavor.
  • LIFT EASE™ Roll Top Lid: The easy-to-lift lid holds in heat like an oven, helping food cook evenly.
  • Proximity Lighting Display: Walk up to your grill and the Napoleon logo lights up for a sleek, high-end touch.

Prestige PRO 665: The Ultimate Outdoor Cooking Experience

The Napoleon Prestige PRO 665 Built-In Gas Grill is the perfect addition to any outdoor kitchen. This grill is big, powerful, and packed with features that make grilling fun and easy. Made with durable 304 stainless steel, it resists rust and holds up in all weather conditions. The five main burners deliver 68,000 BTUs of heat, letting you cook everything from steaks to delicate fish with precision. The infrared rear burner adds another 18,000 BTUs, making rotisserie cooking a breeze.

The 9.5 mm stainless steel WAVE™ cooking grids are designed to hold heat and keep food from falling through. With a total cooking area of 1,000 square inches, you can grill up to 30 burgers at once, making this the ultimate grill for family gatherings and parties. The dual-level stainless steel flame tamers help distribute heat evenly, reducing flare-ups and enhancing that delicious smoky barbecue flavor.

For slow-roasted perfection, the infrared rotisserie burner delivers even heat to cook large cuts of meat to juicy perfection. The included heavy-duty rotisserie kit lets you easily cook whole chickens, prime rib, or pork roasts. Plus, the ACCU-PROBE™ temperature gauge ensures you can monitor heat levels for precision cooking.

Grilling at night? No problem! The interior halogen grill lights make it easy to see your food, while the RGB Spectrum NIGHT LIGHT™ control knobs let you choose any color you like. The knobs also glow red when the burners are on, adding an extra layer of safety.

Love smoked meats? The built-in wood chip smoker tray with a dedicated burner lets you turn your grill into a smoker. Add wood chips for an extra layer of flavor to your meats and vegetables.

The Jetfire™ Ignition System ensures a quick, reliable startup every time, so you don’t have to worry about struggling with matches or lighters. The LIFT EASE™ roll-top lid makes opening and closing the grill effortless while keeping heat inside for consistent cooking.

With its sleek Proximity Lighting Display, this grill lights up as you approach, adding a premium touch to your outdoor kitchen. Built for convenience, durability, and professional-level performance, the Napoleon Prestige PRO 665 Built-In Grill is everything you need for an amazing grilling experience.


Warranty

Napoleon offers a lifetime bumper-to-bumper warranty on key components such as the hood, cooking grids, and burners. Additional parts, including sear plates and rotisserie components, come with a 15-year limited warranty. Labor is not included in the warranty.


Manufacturer Information

Click here for Owner's Manual


Specs & Dimensions

Napoleon Prestige Pro 665 Grill

Collection Prestige Pro 665
Class Practical
Fuel Type Propane or Natural Gas
Cutout Width 38"
Cutout Depth 20 5/8"
Cutout Height 8 7/8"
Configuration Built-In
Exterior Material Stainless Steel
Exterior Stainless Grade 304 Stainless Steel
Primary Color Stainless Steel
Number Of Main Burners 5 Burners
Burner Type Stainless Steel Tube Burners
Flash Tubes None
Grilling Surface BTUs 68,000
Infrared Main Burner Not Available
Main Burner Material Stainless Steel
Burner Type Tube Burners
Ignition Type JetFire Ignition
Flame Tamer Material Stainless Steel
Cooking Grate Material Stainless Steel
Cooking Grate Type 9mm Wave Cooking Grates
Cooking Grid Dimensions 37" x 18"
Main Grilling Area 665 Sq. Inches
Secondary Grilling Area 335 Sq. Inches
Total Grilling Area 1000 Sq. Inches
Burger Count 30
Rotisserie Burner BTUs 18,000
Rotisserie Kit Yes
Grill Lights Internal/External
SafetyGlow Burner Indicator Yes
Heat Zone Separators No
Thermometer Analog
Includes Smoker Box No
Hose Included No
Width 41.75"
Height 25.25"
Depth 25.5"
Weight 195 lbs
Product Videos

Napoleon Commercial


Napoleon Prestige Pro Overview Video


Napoleon Smoker Tube Video

Shipping & Delivery

Shipping Quick Facts

  • Free Shipping: Available for orders over $99 within the Continental US.
  • Flat-Rate Shipping: $10.95 for orders under $99.
  • Free Curbside Liftgate Delivery: Included with all freight and LTL deliveries.
  • Scheduled Delivery Appointments: All freight and LTL deliveries include a scheduled appointment at your convenience to ensure you're home.
  • Cancellations: Allowed before dispatch; refer to our Return Policy if the order has already shipped.

Shipping & Delivery Details

This Shipping Policy applies to orders shipped within the United States (excluding Hawaii & Alaska). By placing an order with us, you accept the policies contained herein.

Enjoy free shipping for orders over $99. Orders under $99 pay a flat shipping fee of $10.95. Benefit from complimentary shipping for your entire purchase delivered straight to your home, even for the larger items! *Applies only within the Continental US.


Estimated Delivery Time

Post shipment, anticipate your items within a timeframe of 3-5 business days. We utilize UPS and FedEx for smaller items. It's crucial to note that more substantial items and certain orders are dispatched via freight. Freight shipping is somewhat more intricate compared to regular parcel deliveries, hence understanding the process in advance ensures a smooth delivery experience.


Freight Shipment Specifics

The majority of freight items are shipped on pallets. Some delivery companies will reach out to fix a delivery slot, whereas others aim to drop off your order at the most accessible spot nearest to your home, preferably close to a garage. The shipping confirmation email will detail the specific delivery procedures to anticipate.


For Scheduled Delivery

Companies that arrange delivery slots necessitate your presence for the delivery and your signature for confirmation. Deliveries are made using a semi-truck with lift gate service, placing the shipment by the curb. Should you grant permission for the delivery to be left unsupervised, BBQ Kitchen Pros cannot assume responsibility for any ensuing damages. The process might seem daunting, but for a comprehensive understanding, we recommend you peruse our thorough freight delivery guide to prevent unforeseen challenges.


For Non-Scheduled Deliveries

Delivery services that don't operate on appointments don't mandate your presence or a scheduled delivery slot. There's also no signature required upon receipt. Without the hassle of scheduling or waiting around, let the delivery come to you. If you're home during the drop-off, the driver can be asked to place your items in the garage. If you're away, they'll position it close to the garage or main entry.

Dispatch Timeframe

Items are typically dispatched from our warehouse within 1-3 business days. Affordable $10.95 Flat-Rate Shipping Orders below $99+ benefit from a consistent shipping rate. As your purchase value goes up, your shipping charge remains unchanged!


Change of Address

Once your order is in transit, we cannot change the delivery address. If you need to change the delivery address, please contact us within 24 hours of placing your order at support@bbqkitchenpros.com.


Cancellations

You may cancel your order at any time before it has been dispatched. If your order has already been dispatched, please refer to our Return Policy.


Parcels Damaged in Transit

If you find that your parcel has been damaged in transit, please reject the parcel if possible and contact our customer service. If the parcel has been delivered without your presence, please contact customer service for further assistance.

If you have any questions or concerns regarding our Shipping Policy, please contact us at support@bbqkitchenpros.com.

Easy Returns

Easy Returns

  • 30-Day Returns Hassle-free returns within 30 days of purchase.
  • Easy Process – Contact us for quick approval and a prepaid return label.
  • No Restocking Fees – Enjoy full refunds without additional deductions.
  • Free Damage Protection – We’ll replace or refund damaged or incorrect items quickly, covering all shipping and additional costs for your convenience.
  • Custom Items Cannot Be Returned: All custom product sales are final. This includes Ready-To-Finish Outdoor Kitchens, color additions to grills and appliances, and special order items.
  • Prepaid Shipping Labels – Convenient return shipping within the continental US.
  • Return Shipping: We take care of all return logistics, and the shipping cost is deducted directly from your refund—no separate payments required.

 BBQ Kitchen Pros Return Policy

At BBQ Kitchen Pros, we want our customers to be completely satisfied with their purchases. If for any reason you are not satisfied with your order, we offer a return and refund policy.


30 Day Returns

We accept returns within 30 days of the date of purchase. If you wish to return an item, please contact our customer service department to receive an authorization number before shipping the item back to us. Please note that items returned without an authorization number will not be accepted. Items must be returned in new condition. 


Return Shipping

We stand behind our products and want you to be satisfied with them. In the case that you decide to return your purchase, we will gladly refund you for the product in its entirety minus the cost of shipping and return shipping incurred by BBQ Kitchen Pros.

To qualify for return shipping, items must be returned in the original packaging, and pallet, (if included) and within the continental US. Once your return is approved and processed, we will provide a prepaid return shipping label. Simply print the label and adhere to the package. Please ensure the returned item is packed securely to avoid damage during transit.

Remember, returns only apply to items returned in the original packaging. If an item is returned in non-original or damaged packaging, the customer may be responsible for any return shipping costs. In addition, freight shipping is scheduled for pick-up at a specific date and time, which is agreed upon by the customer. and customers must be there at the scheduled time. Missing scheduled freight time will result in a dry run fee which is issued by the shipping company. 


Damaged Items

If your order arrives damaged, defective, or incorrect, please make a note of it immediately when signing for delivery and send photos to support@bbqkitchenpros.com on the day of delivery. 

Original Packaging Please keep all the original packaging for any items that need to be returned. Items that are not returned in their original packaging may not be accepted for return.

Non-Refundable Items that become damaged after use are non-refundable unless specified under warranty.

We hope that our return and refund policy makes it easy for you to shop with confidence at BBQ Kitchen Pros. If you have any questions or concerns about our policy, please don't hesitate to contact our customer service department.


A. 30 Day Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. Items must be returned in new condition. You’ll also need a receipt or proof of purchase.


B. Easy Return Process

To start a return, you can contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530. Once your return is accepted, we’ll send you a return shipping label as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Items that are not eligible for return include the following:

Custom-made, special-order, and made-to-order products. Items are marked non-returnable in the item description. 


C. Damaged & Wrong Products & Issues

Please inspect your order upon reception and contact us immediately within 24 hours if the item is defective or damaged or if you received the wrong item so that we can evaluate the issue and make it right. To return your product, you should contact our mail. Depending on where you live, the time it may take for your exchanged product to reach you may vary.


D. Exchanges

We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530.


E. No Re-stocking Fees

For our products, there is no Restocking Fee.


F. Refunds

We will notify you once we’ve received and inspected your return and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded back to your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund too.