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Napoleon 700 Series 6-Burner Built-In Gas Grill w/ Rotisserie
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Free Shipping + No Sales Tax

Napoleon 700 Series 6-Burner 38-Inch Built-In Gas Grill w/ Rotisserie & SafetyGlow

SKU BIG38RBNSS-1
$3,109.00
+ Free Shipping

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Napoleon Built-In 700 Series 38 Inch Gas Grill


Key Features:

  • Massive Grilling Power – With 78,000 BTUs from 5 stainless steel burners and an 18,000 BTU infrared rear rotisserie burner, you can grill, roast, and sear like a pro.
  • Spacious Cooking Area – The 35-inch x 18-inch cooking area provides 630 sq. inches of main cooking space and 317 sq. inches of secondary space—perfect for cooking a big meal for the whole family.
  • Premium Stainless Steel Construction – Built with durable 304 stainless steel, this grill is designed to withstand the elements and last for years.
  • Sear Like a Pro – The 9.5mm thick stainless steel cooking grids are virtually maintenance-free and produce perfect sear marks every time.
  • Instant Ignition – Light the burners instantly with the JETFIRE™ Ignition system, which uses a jet of flame to ensure a fast and reliable start.
  • Dual-Level Grease Management – Stainless steel sear plates direct grease into angular grease management plates, reducing the risk of flare-ups and making cleaning a breeze.
  • Rotisserie Kit Included – Perfect for slow-roasting meats, the infrared rear burner and commercial-grade rotisserie kit allow you to cook delicious, spit-roasted meals.
  • SafetyGlow Knobs – The backlit control knobs glow blue when off and turn red when the burners are in use, adding safety and ambiance to your grilling experience.
  • Nighttime Grilling Made Easy – Interior halogen lights brighten your grilling surface for easy cooking after dark.
  • Easy Installation – Designed with integrated trim, longer electrical wiring, and an extra long flex line, this grill is simple to install with minimal restrictions on cutout sizes.

Grill Like a Pro with the Napoleon 700 Series 38 Grill

Elevate your outdoor cooking experience with the Napoleon 700 Series 6-Burner 38-Inch Built-In Gas Grill w/ Rotisserie & SafetyGlow. Crafted with premium 304 stainless steel, this grill not only offers superior durability but also brings a professional look to your outdoor kitchen. Featuring 5 stainless steel main burners, one infrared rear rotisserie burner, and 18,000 BTU's, you can cook up large meals with consistent heat across the grill. Whether you’re grilling burgers, searing steaks, or slow-roasting a rotisserie chicken, the 700 Series Grill provides versatile cooking options that will impress every guest.

This 38-inch gas grill is designed to withstand the elements and offer a lifetime of use. The 9.5mm stainless steel cooking grids provide even heat distribution, helping you achieve perfect sear marks on steaks and prevent food from falling through. Plus, the dual-level stainless steel sear plates not only protect your burners but also help direct drippings to the angular grease management plates, reducing flare-ups and making cleanup easier.

The JETFIRE™ ignition system ensures a fast and reliable start-up every time, using a jet of flame to ignite the burners. No more waiting around—get cooking right away. For night-time grilling, the SafetyGlow™ backlit control knobs glow blue when the gas is off and change to red when the burners are in use, adding both ambiance and safety. Additionally, the interior halogen lights illuminate your grilling surface, making it easier to cook at night or in dim lighting.

When you're ready to make your next roast, the infrared rear rotisserie burner provides even, radiant heat for slow-roasting meats to perfection. The commercial-grade rotisserie kit makes it easy to roast a variety of foods, from whole chickens to tender roasts. The rotisserie kit is stored conveniently inside the grill, ensuring you have everything you need at your fingertips.

This grill is designed for easy installation, with integrated trim and longer electrical wiring that reduces design restrictions, giving you more flexibility in how you incorporate it into your outdoor kitchen. Whether you're installing it in a brand-new outdoor setup or upgrading your current space, the 2-inch tolerance for cut-outs makes installation hassle-free.

To ensure your food is cooked to perfection, the ACCU-PROBE™ temperature gauge provides precise temperature readings, so you can easily monitor the heat for searing, smoking, or rotisserie cooking. Dual-zone cooking allows you to adjust the temperature on different parts of the grill, giving you full control over the cooking process.


Warranty

The Napoleon 700 Series 32-Inch Gas Grill comes with a lifetime bumper-to-bumper warranty on major components like the stainless steel hood and cooking grids, so you can cook with confidence. The rest of the parts, like the rotisserie kit and sear plates, are covered for 15 years. (Labor not included). For more details, please refer to the manufacturer’s manual.


Manufacturer's Information

Click here for the Owner's Manual

Click here for the Assembly Guide


Napoleon 700 Series Grill w/ Rotisserie & SafetyGlow

Collection 700 Series
Class Practical
Fuel Type Propane or Natural Gas
Cutout Width 36"
Cutout Depth 19 2/5"
Cutout Height 10 1/4"
Configuration Built-In
Exterior Material Stainless Steel
Exterior Stainless Grade 304 Stainless Steel
Primary Color Stainless Steel
Number Of Main Burners 5 Burners
Burner Type Stainless Steel Tube Burners
Ignition Type JetFire Ignition
Flash Tubes None
Grilling Surface BTUs 60,000
Infrared Main Burner Not Available
Main Burner Material Stainless Steel
Flame Tamer Material Stainless Steel
Cooking Grate Material Stainless Steel
Cooking Grate Type 9mm Wave Cooking Grates
Cooking Grid Dimensions 35.5" x 18"
Main Grilling Area 639 Sq. Inches
Secondary Grilling Area 315 Sq. Inches
Total Grilling Area 945 Sq. Inches
Burger Count 28
Rotisserie Burner BTUs 18,000
Rotisserie Kit Yes
Grill Lights Internal/External
SafetyGlow Burner Indicator Yes
Heat Zone Separators No
Thermometer Analog
Includes Smoker Box No
Hose Included No
Width 39.5"
Height 24"
Depth 27.6"
Weight 202 lbs

Napoleon Commercial


Napoleon 700 Series Overview Video

Shipping Quick Facts

  • Free Shipping: Available for orders over $99 within the Continental US.
  • Flat-Rate Shipping: $10.95 for orders under $99.
  • Free Curbside Liftgate Delivery: Included with all freight and LTL deliveries.
  • Scheduled Delivery Appointments: All freight and LTL deliveries include a scheduled appointment at your convenience to ensure you're home.
  • Cancellations: Allowed before dispatch; refer to our Return Policy if the order has already shipped.

Shipping & Delivery Details

This Shipping Policy applies to orders shipped within the United States (excluding Hawaii & Alaska). By placing an order with us, you accept the policies contained herein.

Enjoy free shipping for orders over $99. Orders under $99 pay a flat shipping fee of $10.95. Benefit from complimentary shipping for your entire purchase delivered straight to your home, even for the larger items! *Applies only within the Continental US.


Estimated Delivery Time

Post shipment, anticipate your items within a timeframe of 3-5 business days. We utilize UPS and FedEx for smaller items. It's crucial to note that more substantial items and certain orders are dispatched via freight. Freight shipping is somewhat more intricate compared to regular parcel deliveries, hence understanding the process in advance ensures a smooth delivery experience.


Freight Shipment Specifics

The majority of freight items are shipped on pallets. Some delivery companies will reach out to fix a delivery slot, whereas others aim to drop off your order at the most accessible spot nearest to your home, preferably close to a garage. The shipping confirmation email will detail the specific delivery procedures to anticipate.


For Scheduled Delivery

Companies that arrange delivery slots necessitate your presence for the delivery and your signature for confirmation. Deliveries are made using a semi-truck with lift gate service, placing the shipment by the curb. Should you grant permission for the delivery to be left unsupervised, BBQ Kitchen Pros cannot assume responsibility for any ensuing damages. The process might seem daunting, but for a comprehensive understanding, we recommend you peruse our thorough freight delivery guide to prevent unforeseen challenges.


For Non-Scheduled Deliveries

Delivery services that don't operate on appointments don't mandate your presence or a scheduled delivery slot. There's also no signature required upon receipt. Without the hassle of scheduling or waiting around, let the delivery come to you. If you're home during the drop-off, the driver can be asked to place your items in the garage. If you're away, they'll position it close to the garage or main entry.

Dispatch Timeframe

Items are typically dispatched from our warehouse within 1-3 business days. Affordable $10.95 Flat-Rate Shipping Orders below $99+ benefit from a consistent shipping rate. As your purchase value goes up, your shipping charge remains unchanged!


Change of Address

Once your order is in transit, we cannot change the delivery address. If you need to change the delivery address, please contact us within 24 hours of placing your order at support@bbqkitchenpros.com.


Cancellations

You may cancel your order at any time before it has been dispatched. If your order has already been dispatched, please refer to our Return Policy.


Parcels Damaged in Transit

If you find that your parcel has been damaged in transit, please reject the parcel if possible and contact our customer service. If the parcel has been delivered without your presence, please contact customer service for further assistance.

If you have any questions or concerns regarding our Shipping Policy, please contact us at support@bbqkitchenpros.com.

Easy Returns

  • 30-Day Returns Hassle-free returns within 30 days of purchase.
  • Easy Process – Contact us for quick approval and a prepaid return label.
  • No Restocking Fees – Enjoy full refunds without additional deductions.
  • Free Damage Protection – We’ll replace or refund damaged or incorrect items quickly, covering all shipping and additional costs for your convenience.
  • Custom Items Cannot Be Returned: All custom product sales are final. This includes Ready-To-Finish Outdoor Kitchens, color additions to grills and appliances, and special order items.
  • Prepaid Shipping Labels – Convenient return shipping within the continental US.
  • Return Shipping: We take care of all return logistics, and the shipping cost is deducted directly from your refund—no separate payments required.

 BBQ Kitchen Pros Return Policy

At BBQ Kitchen Pros, we want our customers to be completely satisfied with their purchases. If for any reason you are not satisfied with your order, we offer a return and refund policy.


30 Day Returns

We accept returns within 30 days of the date of purchase. If you wish to return an item, please contact our customer service department to receive an authorization number before shipping the item back to us. Please note that items returned without an authorization number will not be accepted. Items must be returned in new condition. 


Return Shipping

We stand behind our products and want you to be satisfied with them. In the case that you decide to return your purchase, we will gladly refund you for the product in its entirety minus the cost of shipping and return shipping incurred by BBQ Kitchen Pros.

To qualify for return shipping, items must be returned in the original packaging, and pallet, (if included) and within the continental US. Once your return is approved and processed, we will provide a prepaid return shipping label. Simply print the label and adhere to the package. Please ensure the returned item is packed securely to avoid damage during transit.

Remember, returns only apply to items returned in the original packaging. If an item is returned in non-original or damaged packaging, the customer may be responsible for any return shipping costs. In addition, freight shipping is scheduled for pick-up at a specific date and time, which is agreed upon by the customer. and customers must be there at the scheduled time. Missing scheduled freight time will result in a dry run fee which is issued by the shipping company. 


Damaged Items

If your order arrives damaged, defective, or incorrect, please make a note of it immediately when signing for delivery and send photos to support@bbqkitchenpros.com on the day of delivery. 

Original Packaging Please keep all the original packaging for any items that need to be returned. Items that are not returned in their original packaging may not be accepted for return.

Non-Refundable Items that become damaged after use are non-refundable unless specified under warranty.

We hope that our return and refund policy makes it easy for you to shop with confidence at BBQ Kitchen Pros. If you have any questions or concerns about our policy, please don't hesitate to contact our customer service department.


A. 30 Day Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. Items must be returned in new condition. You’ll also need a receipt or proof of purchase.


B. Easy Return Process

To start a return, you can contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530. Once your return is accepted, we’ll send you a return shipping label as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Items that are not eligible for return include the following:

Custom-made, special-order, and made-to-order products. Items are marked non-returnable in the item description. 


C. Damaged & Wrong Products & Issues

Please inspect your order upon reception and contact us immediately within 24 hours if the item is defective or damaged or if you received the wrong item so that we can evaluate the issue and make it right. To return your product, you should contact our mail. Depending on where you live, the time it may take for your exchanged product to reach you may vary.


D. Exchanges

We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530.


E. No Re-stocking Fees

For our products, there is no Restocking Fee.


F. Refunds

We will notify you once we’ve received and inspected your return and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded back to your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund too.

Napoleon 700 Series Grills Overview

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Napoleon 700 Series Grill Comparison

Napoleon 700 Series 6-Burner 38-Inch Built-In Gas Grill w/ Rotisserie & SafetyGlow Napoleon 700 Series 6-Burner 38-Inch ...
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Broil King Imperial S 690i 6-Burner Built In Gas Grill Broil King Imperial S 690i 6-Burner B...
Napoleon Prestige PRO 825 6-Burner Built-in Gas Grill w/ Infrared Rear Burner Napoleon Prestige PRO 825 6-Burner Bu...
Price

$ 2,799.00

$ 2,999.00

$ 3,499.00

$ 4,999.00

Collection

700 Series

Prestige Pro

Imperial S

Prestige Pro

Fuel Type

Natural Gas / Propane

Natural Gas / Propane

Natural Gas / Propane

Natural Gas / Propane

Cutout Width

36"

44.8"

38"

56"

Cutout Height

10 1/4"

10 29/32"

8 7/8"

8 7/8"

Cutout Depth

19 2/5"

20 5/8"

20 5/8"

23 1/8"

Exterior Material

304 Stainless Steel

304 Stainless Steel

304 Stainless Steel

304 Stainless Steel

Total BTUs

60,000 BTUs

60,000 BTUs

68,000 BTUs

88,000 BTUs

Number of Burners

6 Burners

5 Burners

6 Burners

6 Burners

Burger Count

28 Burgers

-- Burgers

30 Burgers

36 Burgers

Total Cooking Area

945 Sq. Inches

1,000 Sq. Inches

1,000 Sq. Inches

1,245 Sq. Inches

Main Grill Area

639 Sq. Inches

750 Sq. Inches

665 Sq. Inches

825 Sq. Inches

Warming Rack Area

315 Sq. Inches

250 Sq. Inches

335 Sq. Inches

420 Sq. Inches

Side Burner

None

None

Yes (13,000 BTU Single Side Burner)

None

Rotisserie

Yes (36,000 BTU Rotisserie Burner & Kit)

Yes (18,000 BTU Rotisserie Burner & Kit)

Yes (15,000 BTU Rotisserie Burner & Kit)

Yes (18,000 BTU Rotisserie Burner & Kit)

Bluetooth/WiFi

No

No

No

No

Grill Lights

Exterior / Interior

Exterior / Interior

Exterior / Interior

Exterior / Interior

Ignition Type

Flame Thrower Ignition

Flame Thrower Ignition

Sure-Lite™ Electronic Dual-Electrode Ignition

Flame Thrower Ignition

Made in USA

No

No

No

No

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No Sales Tax

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Free shipping on orders $99+ in the continental U.S.

Owner Operated Support

Talk directly to the owner—20 years’ of real expertise.

Description

Napoleon Built-In 700 Series 38 Inch Gas Grill


Key Features:

  • Massive Grilling Power – With 78,000 BTUs from 5 stainless steel burners and an 18,000 BTU infrared rear rotisserie burner, you can grill, roast, and sear like a pro.
  • Spacious Cooking Area – The 35-inch x 18-inch cooking area provides 630 sq. inches of main cooking space and 317 sq. inches of secondary space—perfect for cooking a big meal for the whole family.
  • Premium Stainless Steel Construction – Built with durable 304 stainless steel, this grill is designed to withstand the elements and last for years.
  • Sear Like a Pro – The 9.5mm thick stainless steel cooking grids are virtually maintenance-free and produce perfect sear marks every time.
  • Instant Ignition – Light the burners instantly with the JETFIRE™ Ignition system, which uses a jet of flame to ensure a fast and reliable start.
  • Dual-Level Grease Management – Stainless steel sear plates direct grease into angular grease management plates, reducing the risk of flare-ups and making cleaning a breeze.
  • Rotisserie Kit Included – Perfect for slow-roasting meats, the infrared rear burner and commercial-grade rotisserie kit allow you to cook delicious, spit-roasted meals.
  • SafetyGlow Knobs – The backlit control knobs glow blue when off and turn red when the burners are in use, adding safety and ambiance to your grilling experience.
  • Nighttime Grilling Made Easy – Interior halogen lights brighten your grilling surface for easy cooking after dark.
  • Easy Installation – Designed with integrated trim, longer electrical wiring, and an extra long flex line, this grill is simple to install with minimal restrictions on cutout sizes.

Grill Like a Pro with the Napoleon 700 Series 38 Grill

Elevate your outdoor cooking experience with the Napoleon 700 Series 6-Burner 38-Inch Built-In Gas Grill w/ Rotisserie & SafetyGlow. Crafted with premium 304 stainless steel, this grill not only offers superior durability but also brings a professional look to your outdoor kitchen. Featuring 5 stainless steel main burners, one infrared rear rotisserie burner, and 18,000 BTU's, you can cook up large meals with consistent heat across the grill. Whether you’re grilling burgers, searing steaks, or slow-roasting a rotisserie chicken, the 700 Series Grill provides versatile cooking options that will impress every guest.

This 38-inch gas grill is designed to withstand the elements and offer a lifetime of use. The 9.5mm stainless steel cooking grids provide even heat distribution, helping you achieve perfect sear marks on steaks and prevent food from falling through. Plus, the dual-level stainless steel sear plates not only protect your burners but also help direct drippings to the angular grease management plates, reducing flare-ups and making cleanup easier.

The JETFIRE™ ignition system ensures a fast and reliable start-up every time, using a jet of flame to ignite the burners. No more waiting around—get cooking right away. For night-time grilling, the SafetyGlow™ backlit control knobs glow blue when the gas is off and change to red when the burners are in use, adding both ambiance and safety. Additionally, the interior halogen lights illuminate your grilling surface, making it easier to cook at night or in dim lighting.

When you're ready to make your next roast, the infrared rear rotisserie burner provides even, radiant heat for slow-roasting meats to perfection. The commercial-grade rotisserie kit makes it easy to roast a variety of foods, from whole chickens to tender roasts. The rotisserie kit is stored conveniently inside the grill, ensuring you have everything you need at your fingertips.

This grill is designed for easy installation, with integrated trim and longer electrical wiring that reduces design restrictions, giving you more flexibility in how you incorporate it into your outdoor kitchen. Whether you're installing it in a brand-new outdoor setup or upgrading your current space, the 2-inch tolerance for cut-outs makes installation hassle-free.

To ensure your food is cooked to perfection, the ACCU-PROBE™ temperature gauge provides precise temperature readings, so you can easily monitor the heat for searing, smoking, or rotisserie cooking. Dual-zone cooking allows you to adjust the temperature on different parts of the grill, giving you full control over the cooking process.


Warranty

The Napoleon 700 Series 32-Inch Gas Grill comes with a lifetime bumper-to-bumper warranty on major components like the stainless steel hood and cooking grids, so you can cook with confidence. The rest of the parts, like the rotisserie kit and sear plates, are covered for 15 years. (Labor not included). For more details, please refer to the manufacturer’s manual.


Manufacturer's Information

Click here for the Owner's Manual

Click here for the Assembly Guide


Specs & Dimensions

Napoleon 700 Series Grill w/ Rotisserie & SafetyGlow

Collection 700 Series
Class Practical
Fuel Type Propane or Natural Gas
Cutout Width 36"
Cutout Depth 19 2/5"
Cutout Height 10 1/4"
Configuration Built-In
Exterior Material Stainless Steel
Exterior Stainless Grade 304 Stainless Steel
Primary Color Stainless Steel
Number Of Main Burners 5 Burners
Burner Type Stainless Steel Tube Burners
Ignition Type JetFire Ignition
Flash Tubes None
Grilling Surface BTUs 60,000
Infrared Main Burner Not Available
Main Burner Material Stainless Steel
Flame Tamer Material Stainless Steel
Cooking Grate Material Stainless Steel
Cooking Grate Type 9mm Wave Cooking Grates
Cooking Grid Dimensions 35.5" x 18"
Main Grilling Area 639 Sq. Inches
Secondary Grilling Area 315 Sq. Inches
Total Grilling Area 945 Sq. Inches
Burger Count 28
Rotisserie Burner BTUs 18,000
Rotisserie Kit Yes
Grill Lights Internal/External
SafetyGlow Burner Indicator Yes
Heat Zone Separators No
Thermometer Analog
Includes Smoker Box No
Hose Included No
Width 39.5"
Height 24"
Depth 27.6"
Weight 202 lbs
Product Videos

Napoleon Commercial


Napoleon 700 Series Overview Video

Shipping & Delivery

Shipping Quick Facts

  • Free Shipping: Available for orders over $99 within the Continental US.
  • Flat-Rate Shipping: $10.95 for orders under $99.
  • Free Curbside Liftgate Delivery: Included with all freight and LTL deliveries.
  • Scheduled Delivery Appointments: All freight and LTL deliveries include a scheduled appointment at your convenience to ensure you're home.
  • Cancellations: Allowed before dispatch; refer to our Return Policy if the order has already shipped.

Shipping & Delivery Details

This Shipping Policy applies to orders shipped within the United States (excluding Hawaii & Alaska). By placing an order with us, you accept the policies contained herein.

Enjoy free shipping for orders over $99. Orders under $99 pay a flat shipping fee of $10.95. Benefit from complimentary shipping for your entire purchase delivered straight to your home, even for the larger items! *Applies only within the Continental US.


Estimated Delivery Time

Post shipment, anticipate your items within a timeframe of 3-5 business days. We utilize UPS and FedEx for smaller items. It's crucial to note that more substantial items and certain orders are dispatched via freight. Freight shipping is somewhat more intricate compared to regular parcel deliveries, hence understanding the process in advance ensures a smooth delivery experience.


Freight Shipment Specifics

The majority of freight items are shipped on pallets. Some delivery companies will reach out to fix a delivery slot, whereas others aim to drop off your order at the most accessible spot nearest to your home, preferably close to a garage. The shipping confirmation email will detail the specific delivery procedures to anticipate.


For Scheduled Delivery

Companies that arrange delivery slots necessitate your presence for the delivery and your signature for confirmation. Deliveries are made using a semi-truck with lift gate service, placing the shipment by the curb. Should you grant permission for the delivery to be left unsupervised, BBQ Kitchen Pros cannot assume responsibility for any ensuing damages. The process might seem daunting, but for a comprehensive understanding, we recommend you peruse our thorough freight delivery guide to prevent unforeseen challenges.


For Non-Scheduled Deliveries

Delivery services that don't operate on appointments don't mandate your presence or a scheduled delivery slot. There's also no signature required upon receipt. Without the hassle of scheduling or waiting around, let the delivery come to you. If you're home during the drop-off, the driver can be asked to place your items in the garage. If you're away, they'll position it close to the garage or main entry.

Dispatch Timeframe

Items are typically dispatched from our warehouse within 1-3 business days. Affordable $10.95 Flat-Rate Shipping Orders below $99+ benefit from a consistent shipping rate. As your purchase value goes up, your shipping charge remains unchanged!


Change of Address

Once your order is in transit, we cannot change the delivery address. If you need to change the delivery address, please contact us within 24 hours of placing your order at support@bbqkitchenpros.com.


Cancellations

You may cancel your order at any time before it has been dispatched. If your order has already been dispatched, please refer to our Return Policy.


Parcels Damaged in Transit

If you find that your parcel has been damaged in transit, please reject the parcel if possible and contact our customer service. If the parcel has been delivered without your presence, please contact customer service for further assistance.

If you have any questions or concerns regarding our Shipping Policy, please contact us at support@bbqkitchenpros.com.

Easy Returns

Easy Returns

  • 30-Day Returns Hassle-free returns within 30 days of purchase.
  • Easy Process – Contact us for quick approval and a prepaid return label.
  • No Restocking Fees – Enjoy full refunds without additional deductions.
  • Free Damage Protection – We’ll replace or refund damaged or incorrect items quickly, covering all shipping and additional costs for your convenience.
  • Custom Items Cannot Be Returned: All custom product sales are final. This includes Ready-To-Finish Outdoor Kitchens, color additions to grills and appliances, and special order items.
  • Prepaid Shipping Labels – Convenient return shipping within the continental US.
  • Return Shipping: We take care of all return logistics, and the shipping cost is deducted directly from your refund—no separate payments required.

 BBQ Kitchen Pros Return Policy

At BBQ Kitchen Pros, we want our customers to be completely satisfied with their purchases. If for any reason you are not satisfied with your order, we offer a return and refund policy.


30 Day Returns

We accept returns within 30 days of the date of purchase. If you wish to return an item, please contact our customer service department to receive an authorization number before shipping the item back to us. Please note that items returned without an authorization number will not be accepted. Items must be returned in new condition. 


Return Shipping

We stand behind our products and want you to be satisfied with them. In the case that you decide to return your purchase, we will gladly refund you for the product in its entirety minus the cost of shipping and return shipping incurred by BBQ Kitchen Pros.

To qualify for return shipping, items must be returned in the original packaging, and pallet, (if included) and within the continental US. Once your return is approved and processed, we will provide a prepaid return shipping label. Simply print the label and adhere to the package. Please ensure the returned item is packed securely to avoid damage during transit.

Remember, returns only apply to items returned in the original packaging. If an item is returned in non-original or damaged packaging, the customer may be responsible for any return shipping costs. In addition, freight shipping is scheduled for pick-up at a specific date and time, which is agreed upon by the customer. and customers must be there at the scheduled time. Missing scheduled freight time will result in a dry run fee which is issued by the shipping company. 


Damaged Items

If your order arrives damaged, defective, or incorrect, please make a note of it immediately when signing for delivery and send photos to support@bbqkitchenpros.com on the day of delivery. 

Original Packaging Please keep all the original packaging for any items that need to be returned. Items that are not returned in their original packaging may not be accepted for return.

Non-Refundable Items that become damaged after use are non-refundable unless specified under warranty.

We hope that our return and refund policy makes it easy for you to shop with confidence at BBQ Kitchen Pros. If you have any questions or concerns about our policy, please don't hesitate to contact our customer service department.


A. 30 Day Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. Items must be returned in new condition. You’ll also need a receipt or proof of purchase.


B. Easy Return Process

To start a return, you can contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530. Once your return is accepted, we’ll send you a return shipping label as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Items that are not eligible for return include the following:

Custom-made, special-order, and made-to-order products. Items are marked non-returnable in the item description. 


C. Damaged & Wrong Products & Issues

Please inspect your order upon reception and contact us immediately within 24 hours if the item is defective or damaged or if you received the wrong item so that we can evaluate the issue and make it right. To return your product, you should contact our mail. Depending on where you live, the time it may take for your exchanged product to reach you may vary.


D. Exchanges

We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530.


E. No Re-stocking Fees

For our products, there is no Restocking Fee.


F. Refunds

We will notify you once we’ve received and inspected your return and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded back to your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund too.