Delta Heat 38-Inch 3-Burner Built-In Gas Grill with Infrared Rotisserie Burner
Special Offer | Ends 12/2/24
Save up to $500 on Delta Heat Grills & Items w/ Code: DELTA500 Learn More
Save Up to $500 on Delta Heat Grills & Items
For a limited time, save $500 on Delta Heat 38" Grill & Accessories! Add a Delta Heat 38" Grill and at least $500 in Delta Heat Accessories to your cart, then apply DELTA500 at checkout to unlock your discount.
All items must be in the same order to qualify.
No Sales Tax (except NY)!
20 Years Experience: Deal Directly With the Owner!
We Will Match Any Competitor’s Price
Leaves our warehouse in 1-3 business days.
- Product Reviews
- Site Reviews
- Description
- Specs & Dimensions
- Shipping & Delivery Info
- Easy Returns
Delta Heat Built-In 38-Inch Gas Grill With Infrared Rotisserie Burner
Key Features
- 38-inch balanced grill size offers spacious grilling capacity and efficient heat zones, providing ample room for BBQs without overwhelming your outdoor kitchen space.
- Welded 304 stainless steel construction ensures superior outdoor durability, against weather while eliminating gaps where grease and moisture can build up.
- Dual-lined grill hood maintains consistent grilling temperatures, delivering reliable performance in any weather condition.
- Two 18-gauge stainless steel U-burners generate 49,500 BTUs for high heat grilling, offering even heat distribution and precision temperature control.
- 13,000 BTU infrared rotisserie backburner adds versatility, perfect for slow-roasting juicy prime ribs, golden chicken, and more.
- 2-position rotisserie kit with a 40 lbs. motor accommodates larger dishes, ideal for hosting big gatherings or indulging in serious BBQ sessions.
- Heavy-duty 304 stainless steel cooking grates prevent food from falling through, provide a non-stick surface, and create perfect sear marks for both delicate and robust BBQ grilling.
- 625 sq. in. main grilling area comfortably accommodates up to 28 burgers or multiple BBQ dishes at once, making it perfect for large family gatherings or entertaining guests.
- Removable stainless steel warming rack offers additional space for grilling large BBQ favorites or keeping food warm while you cook.
- Ceramic briquette radiant grilling system protects burners, reduces grease flare-ups, and ensures even heat distribution across the cooking surface.
- Interior halogen lights make nighttime grilling easy, allowing you to keep the party going even after the sun goes down.
- Blue LED control panel lights add a modern, professional look to your outdoor kitchen or grill island, enhancing visibility and style.
- Easy-to-open grill hood assist system reduces weight load, making it effortless to open and preventing slamming when closing.
-
9V electronic ignition guarantees a safe, effortless, and reliable start every time, ensuring your grill is ready whenever you are.
Delta Heat 38-Inch Gas Grill w/ Rotisserie | Versatility Meets Luxury Grilling
Nothing captures the essence of American grilling better than the Delta Heat Built-In 38-Inch 3-Burner Gas Grill. This premium grill effortlessly combines style, functionality, and durability within its spacious 38-inch design—perfectly tailored for grill enthusiasts. With ample capacity and versatile BBQ options, this grill delivers strong BTU output and efficient heat zones. Whether you're hosting a large gathering or simply indulging in a cookout, this grill can handle up to 28 burgers at once, all while seamlessly fitting into your outdoor kitchen or grill island. It strikes the ideal balance, offering a professional and polished appearance without overwhelming your outdoor space.
Dometic Delta Heat Grills: Built to Endure
Delta Heat grills are a symbol of American craftsmanship, starting with their welded 304-stainless steel construction. Built for exceptional durability, these grills stand resilient against every season and weather condition, ready to face whatever challenges come their way. The meticulous welding of each seam and joint eliminates gaps where grease and moisture could accumulate, ensuring your grill is as robust on the inside as it is sleek on the outside. The use of 304 stainless steel—expertly balanced with nickel and chromium—provides top-tier protection while maintaining a polished, refined look that enhances any outdoor kitchen.
A standout feature of this grill is the dual-lined grill hood, designed to maintain consistent temperatures during grilling, regardless of the weather. Whether you're facing a cool evening breeze or the intense heat of summer, this hood ensures reliable cooking performance. Its insulated design also prevents discoloration, preserving the pristine appearance of your grill. With the easy-to-open grill hood assist system, lifting the hood is effortless, ensuring a smooth, slam-free experience every time you grill.
Versatility Redefined: The Delta Heat 38-Inch Grill
For those who demand versatility in their grilling, Delta Heat delivers with two 18-gauge stainless steel U-burners, producing a combined 49,500 BTUs. These high-performance burners provide comprehensive heat coverage, ensuring even distribution across the entire grilling area. The multi-fuel ports allow for precise temperature control, making it easy to switch between low-and-slow cooking and high-heat searing.
The grill's 13,000 BTU infrared rotisserie backburner takes versatility to the next level. Perfect for slow-roasting succulent prime ribs or achieving a perfectly golden rotisserie chicken, this burner adds a new dimension to your outdoor culinary capabilities. The included 2-position rotisserie kit with a powerful 40 lbs. motor is ideal for handling larger dishes, making it perfect for big gatherings or special occasions. Forget the store-bought rotisserie—now you can craft your own juicy, flavorful creations right at home.
Cooking Grates That Deliver Perfection
For grill masters who value perfect sear marks, Delta Heat excels with heavy-duty 304 stainless steel cooking grates. These grates are engineered to prevent food from falling through while providing a non-stick surface that simplifies cooking delicate items like fish or small vegetables. The 625 sq. in. main grilling area offers generous space to accommodate up to 28 burgers or a variety of BBQ favorites, making it an ideal choice for family gatherings or entertaining guests.
Above the main grilling area, the removable stainless steel warming rack adds an extra 239 square inches of cooking space, perfect for toasting buns, melting cheese, or keeping food warm. And let's not overlook the ceramic briquette radiant grilling system—a feature that shields your U-burners from grease and debris, minimizes flare-ups, and ensures even heat distribution. Cleaning these briquettes is a breeze—simply flip them over, crank up the heat, and let your grill do the work.
Illuminate Your Grilling Experience
When the sun sets, your grilling doesn't have to. The interior halogen lights make nighttime grilling a joy, providing clear visibility even during late-night cookouts. With the push of a button, these lights ensure you can continue cooking without interruption. The blue LED control panel lights not only enhance visibility but also add a modern, professional touch to your outdoor kitchen or grill island, complementing your Delta Heat side burners and reflecting beautifully off your stainless steel doors and drawers.
Delta Heat ensures your grill is always ready for action with a power transformer and attached 120V power supply cord, delivering instant lighting both inside and outside the grill. The 9V electronic ignition guarantees a quick, safe, and reliable start every time—just turn on the gas, press the button, and let your grill do the rest. With the Delta Heat Built-In 38-Inch 3-Burner Gas Grill, you're not just grilling—you're mastering the art of outdoor cooking with American-made quality, versatility, and style. This grill is more than just a cooking appliance; it's a centerpiece that elevates your entire outdoor kitchen experience.
Manufacturer Information
Click here for the Owner Manual
Click here for the Cut Out Dimensions
Warranty
The main stainless steel burners and housing of this grill are guaranteed against material and workmanship defects under normal residential use for the product's lifetime. The stainless steel grates come with a fifteen-year warranty from the purchase date, covering defects under normal residential use. For five years from the original purchase date, the briquette trays and gas valves are also protected against defects under standard use. All other components of the grill are covered for two years from the date of purchase. Within the first year after purchase, Delta Heat provides a comprehensive warranty covering all parts and labor for any defects in materials or workmanship. In settings like bed and breakfasts, private clubs, and residential complexes, the grill is warranted for ninety days from the purchase date, excluding commercial locations like restaurants. For complete warranty details, please consult the manufacturer's manual.
Delta Heat Learning Center
Order today and enjoy free shipping!
Dometic Delta Heat DHBQ38 Gas Grill With Rotisserie Burner |
|
---|---|
Models | DHBQ38R |
Material | 304 Stainless Steel |
Fuel Type | Natural Gas or Propane |
Configuration | Built In |
Material | 304 Stainless Steel |
Dimensions |
|
Weight | 220 Lbs. |
Cut Out Dimensions |
|
Main Burner Material | 304 Stainless Steel |
Number of Burners | 2 |
Burner Type | U-Shaped Burners |
Total Grilling BTUs | 49500 BTUs |
Cooking Grate Material | 304 Stainless Steel |
Cooking Grate Type | Round 8mm Cooking Grates |
Warming Rack Type | Removable Warming Rack |
Total Grilling Area | 864 Sq. In |
Main Grilling Area | 625 Sq. In |
Secondary Grilling Area | 239 Sq. In |
Grilling Grid Dimensions | 36" X 17 1/2" |
Burger Count | 28 Burgers |
Rotisserie Kit | Included |
Rotisserie Kit Type | 2 Position Rotisserie w. 40 lb Motor |
Rotisserie Kit Power Source | 120V Standard Plug |
Rotisserie Burner | Included |
Rotisserie Burner Total BTUs | 13,000 BTUs |
Drop-In Sear Burner | None |
Ignition Type | 9V Electronic Ignition |
Ignition Battery Type | 9V Battery Required |
Flash Tubes | No |
Heat Zone Separators | No |
Spring Assisted Hood | Yes |
Thermometer | Analog |
Ceramic Briquette Trays | Included |
Pull-Out Grease Drip Tray | Included |
Grilling Lights | Internal/External Lights |
Interior Grilling Lights | Built-In Halogen Lights |
Exterior Grilling Lights | Blue LED Lights on Control Panel |
Made in the USA | Yes |
- Description
- Specs & Dimensions
- Shipping & Delivery Info
- Easy Returns
Delta Heat Built-In 38-Inch Gas Grill With Infrared Rotisserie Burner
Key Features
- 38-inch balanced grill size offers spacious grilling capacity and efficient heat zones, providing ample room for BBQs without overwhelming your outdoor kitchen space.
- Welded 304 stainless steel construction ensures superior outdoor durability, against weather while eliminating gaps where grease and moisture can build up.
- Dual-lined grill hood maintains consistent grilling temperatures, delivering reliable performance in any weather condition.
- Two 18-gauge stainless steel U-burners generate 49,500 BTUs for high heat grilling, offering even heat distribution and precision temperature control.
- 13,000 BTU infrared rotisserie backburner adds versatility, perfect for slow-roasting juicy prime ribs, golden chicken, and more.
- 2-position rotisserie kit with a 40 lbs. motor accommodates larger dishes, ideal for hosting big gatherings or indulging in serious BBQ sessions.
- Heavy-duty 304 stainless steel cooking grates prevent food from falling through, provide a non-stick surface, and create perfect sear marks for both delicate and robust BBQ grilling.
- 625 sq. in. main grilling area comfortably accommodates up to 28 burgers or multiple BBQ dishes at once, making it perfect for large family gatherings or entertaining guests.
- Removable stainless steel warming rack offers additional space for grilling large BBQ favorites or keeping food warm while you cook.
- Ceramic briquette radiant grilling system protects burners, reduces grease flare-ups, and ensures even heat distribution across the cooking surface.
- Interior halogen lights make nighttime grilling easy, allowing you to keep the party going even after the sun goes down.
- Blue LED control panel lights add a modern, professional look to your outdoor kitchen or grill island, enhancing visibility and style.
- Easy-to-open grill hood assist system reduces weight load, making it effortless to open and preventing slamming when closing.
-
9V electronic ignition guarantees a safe, effortless, and reliable start every time, ensuring your grill is ready whenever you are.
Delta Heat 38-Inch Gas Grill w/ Rotisserie | Versatility Meets Luxury Grilling
Nothing captures the essence of American grilling better than the Delta Heat Built-In 38-Inch 3-Burner Gas Grill. This premium grill effortlessly combines style, functionality, and durability within its spacious 38-inch design—perfectly tailored for grill enthusiasts. With ample capacity and versatile BBQ options, this grill delivers strong BTU output and efficient heat zones. Whether you're hosting a large gathering or simply indulging in a cookout, this grill can handle up to 28 burgers at once, all while seamlessly fitting into your outdoor kitchen or grill island. It strikes the ideal balance, offering a professional and polished appearance without overwhelming your outdoor space.
Dometic Delta Heat Grills: Built to Endure
Delta Heat grills are a symbol of American craftsmanship, starting with their welded 304-stainless steel construction. Built for exceptional durability, these grills stand resilient against every season and weather condition, ready to face whatever challenges come their way. The meticulous welding of each seam and joint eliminates gaps where grease and moisture could accumulate, ensuring your grill is as robust on the inside as it is sleek on the outside. The use of 304 stainless steel—expertly balanced with nickel and chromium—provides top-tier protection while maintaining a polished, refined look that enhances any outdoor kitchen.
A standout feature of this grill is the dual-lined grill hood, designed to maintain consistent temperatures during grilling, regardless of the weather. Whether you're facing a cool evening breeze or the intense heat of summer, this hood ensures reliable cooking performance. Its insulated design also prevents discoloration, preserving the pristine appearance of your grill. With the easy-to-open grill hood assist system, lifting the hood is effortless, ensuring a smooth, slam-free experience every time you grill.
Versatility Redefined: The Delta Heat 38-Inch Grill
For those who demand versatility in their grilling, Delta Heat delivers with two 18-gauge stainless steel U-burners, producing a combined 49,500 BTUs. These high-performance burners provide comprehensive heat coverage, ensuring even distribution across the entire grilling area. The multi-fuel ports allow for precise temperature control, making it easy to switch between low-and-slow cooking and high-heat searing.
The grill's 13,000 BTU infrared rotisserie backburner takes versatility to the next level. Perfect for slow-roasting succulent prime ribs or achieving a perfectly golden rotisserie chicken, this burner adds a new dimension to your outdoor culinary capabilities. The included 2-position rotisserie kit with a powerful 40 lbs. motor is ideal for handling larger dishes, making it perfect for big gatherings or special occasions. Forget the store-bought rotisserie—now you can craft your own juicy, flavorful creations right at home.
Cooking Grates That Deliver Perfection
For grill masters who value perfect sear marks, Delta Heat excels with heavy-duty 304 stainless steel cooking grates. These grates are engineered to prevent food from falling through while providing a non-stick surface that simplifies cooking delicate items like fish or small vegetables. The 625 sq. in. main grilling area offers generous space to accommodate up to 28 burgers or a variety of BBQ favorites, making it an ideal choice for family gatherings or entertaining guests.
Above the main grilling area, the removable stainless steel warming rack adds an extra 239 square inches of cooking space, perfect for toasting buns, melting cheese, or keeping food warm. And let's not overlook the ceramic briquette radiant grilling system—a feature that shields your U-burners from grease and debris, minimizes flare-ups, and ensures even heat distribution. Cleaning these briquettes is a breeze—simply flip them over, crank up the heat, and let your grill do the work.
Illuminate Your Grilling Experience
When the sun sets, your grilling doesn't have to. The interior halogen lights make nighttime grilling a joy, providing clear visibility even during late-night cookouts. With the push of a button, these lights ensure you can continue cooking without interruption. The blue LED control panel lights not only enhance visibility but also add a modern, professional touch to your outdoor kitchen or grill island, complementing your Delta Heat side burners and reflecting beautifully off your stainless steel doors and drawers.
Delta Heat ensures your grill is always ready for action with a power transformer and attached 120V power supply cord, delivering instant lighting both inside and outside the grill. The 9V electronic ignition guarantees a quick, safe, and reliable start every time—just turn on the gas, press the button, and let your grill do the rest. With the Delta Heat Built-In 38-Inch 3-Burner Gas Grill, you're not just grilling—you're mastering the art of outdoor cooking with American-made quality, versatility, and style. This grill is more than just a cooking appliance; it's a centerpiece that elevates your entire outdoor kitchen experience.
Manufacturer Information
Click here for the Owner Manual
Click here for the Cut Out Dimensions
Warranty
The main stainless steel burners and housing of this grill are guaranteed against material and workmanship defects under normal residential use for the product's lifetime. The stainless steel grates come with a fifteen-year warranty from the purchase date, covering defects under normal residential use. For five years from the original purchase date, the briquette trays and gas valves are also protected against defects under standard use. All other components of the grill are covered for two years from the date of purchase. Within the first year after purchase, Delta Heat provides a comprehensive warranty covering all parts and labor for any defects in materials or workmanship. In settings like bed and breakfasts, private clubs, and residential complexes, the grill is warranted for ninety days from the purchase date, excluding commercial locations like restaurants. For complete warranty details, please consult the manufacturer's manual.
Delta Heat Learning Center
Order today and enjoy free shipping!
Dometic Delta Heat DHBQ38 Gas Grill With Rotisserie Burner |
|
---|---|
Models | DHBQ38R |
Material | 304 Stainless Steel |
Fuel Type | Natural Gas or Propane |
Configuration | Built In |
Material | 304 Stainless Steel |
Dimensions |
|
Weight | 220 Lbs. |
Cut Out Dimensions |
|
Main Burner Material | 304 Stainless Steel |
Number of Burners | 2 |
Burner Type | U-Shaped Burners |
Total Grilling BTUs | 49500 BTUs |
Cooking Grate Material | 304 Stainless Steel |
Cooking Grate Type | Round 8mm Cooking Grates |
Warming Rack Type | Removable Warming Rack |
Total Grilling Area | 864 Sq. In |
Main Grilling Area | 625 Sq. In |
Secondary Grilling Area | 239 Sq. In |
Grilling Grid Dimensions | 36" X 17 1/2" |
Burger Count | 28 Burgers |
Rotisserie Kit | Included |
Rotisserie Kit Type | 2 Position Rotisserie w. 40 lb Motor |
Rotisserie Kit Power Source | 120V Standard Plug |
Rotisserie Burner | Included |
Rotisserie Burner Total BTUs | 13,000 BTUs |
Drop-In Sear Burner | None |
Ignition Type | 9V Electronic Ignition |
Ignition Battery Type | 9V Battery Required |
Flash Tubes | No |
Heat Zone Separators | No |
Spring Assisted Hood | Yes |
Thermometer | Analog |
Ceramic Briquette Trays | Included |
Pull-Out Grease Drip Tray | Included |
Grilling Lights | Internal/External Lights |
Interior Grilling Lights | Built-In Halogen Lights |
Exterior Grilling Lights | Blue LED Lights on Control Panel |
Made in the USA | Yes |
Shipping & Delivery Details
This Shipping Policy applies to orders shipped within the United States (excluding Hawaii & Alaska). By placing an order with us, you accept the policies contained herein.
Enjoy free shipping for orders over $99. Orders under $99 pay a flat shipping fee of $10.95. Benefit from complimentary shipping for your entire purchase delivered straight to your home, even for the larger items! *Applies only within the Continental US.
Estimated Delivery Time
Post shipment, anticipate your items within a timeframe of 3-5 business days. We utilize UPS and FedEx for smaller items. It's crucial to note that more substantial items and certain orders are dispatched via freight. Freight shipping is somewhat more intricate compared to regular parcel deliveries, hence understanding the process in advance ensures a smooth delivery experience.
Freight Shipment Specifics
The majority of freight items are shipped on pallets. Some delivery companies will reach out to fix a delivery slot, whereas others aim to drop off your order at the most accessible spot nearest to your home, preferably close to a garage. The shipping confirmation email will detail the specific delivery procedure to anticipate.
For Scheduled Delivery
Companies that arrange delivery slots necessitate your presence for the delivery and your signature for confirmation. Deliveries are made using a semi-truck with lift gate services, placing the shipment by the curb. Should you grant permission for the delivery to be left unsupervised, BBQ Kitchen Pros cannot assume responsibility for any ensuing damages. The process might seem daunting, but for a comprehensive understanding, we recommend you peruse our thorough freight delivery guide to prevent unforeseen challenges.
For Non-Scheduled Deliveries
Delivery services that don't operate on appointments don't mandate your presence or a scheduled delivery slot. There's also no signature required upon receipt. Without the hassle of scheduling or waiting around, let the delivery come to you. If you're home during the drop-off, the driver can be asked to place your items in the garage. If you're away, they'll position it close to the garage or main entry.
Dispatch Timeframe
Items are typically dispatched from our warehouse within 1-3 business days. Affordable $10.95 Flat-Rate Shipping Orders below $99+ benefit from a consistent shipping rate. As your purchase value goes up, your shipping charge remains unchanged!
Change of Address
Once your order is in transit, we cannot change the delivery address. If you need to change the delivery address, please contact us within 24 hours of placing your order at support@bbqkitchenpros.com.
Cancellations
You may cancel your order at any time before it has been dispatched. If your order has already been dispatched, please refer to our Return Policy.
Parcels Damaged in Transit
If you find that your parcel has been damaged in transit, please reject the parcel if possible and contact our customer service. If the parcel has been delivered without your presence, please contact customer service for further assistance.
If you have any questions or concerns regarding our Shipping Policy, please contact us at support@bbqkitchenpros.com.
BBQ Kitchen Pros Return Policy
At BBQ Kitchen Pros, we want our customers to be completely satisfied with their purchases. If for any reason you are not satisfied with your order, we offer a return and refund policy.
30 Day Returns
We accept returns within 30 days of the date of purchase. If you wish to return an item, please contact our customer service department to receive an authorization number before shipping the item back to us. Please note that items returned without an authorization number will not be accepted. Items must be returned in new condition.
Return Shipping
We stand behind our products and want you to be satisfied with them. In the case that you decide to return your purchase, we will gladly refund you for the product in its entirety minus the cost of shipping and return shipping incurred by BBQ Kitchen Pros.
To qualify for return shipping, items must be returned in the original packaging, pallet, and within the continental US. Once your return is approved and processed, we will provide a prepaid return shipping label. Simply print the label and adhere it to the package. Please ensure the returned item is packed securely to avoid damage during transit.
Remember, returns only apply to items returned in the original packaging and pallet. If an item is returned in non-original or damaged packaging, the customer may be responsible for any return shipping costs. In addition, freight shipping is scheduled for pick-up at a specific date and time, which is agreed upon by the customer. and customers must be there at the scheduled time. Missing scheduled freight time will result in a dry run fee which is issued by the shipping company.
Damaged Items
If your order arrives damaged, defective, or incorrect, please make a note of it immediately when signing for delivery and send photos to support@bbqkitchenpros.com on the day of delivery.
Original Packaging Please keep all the original packaging and pallets for any items that need to be returned. Items that are not returned in their original packaging may not be accepted for return.
Non-Refundable Items that become damaged after use are non-refundable unless specified under warranty.
We hope that our return and refund policy makes it easy for you to shop with confidence at BBQ Kitchen Pros. If you have any questions or concerns about our policy, please don't hesitate to contact our customer service department.
A. 30 Day Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. Items must be returned in new condition. You’ll also need a receipt or proof of purchase.
B. Easy Return Process
To start a return, you can contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530. Once your return is accepted, we’ll send you a return shipping label as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Items that are not eligible for return include the following:
Custom-made, special-order, and made-to-order products. Items are marked non-returnable in the item description.
C. Damaged & Wrong Products & Issues
Please inspect your order upon reception and contact us immediately within 24 hours if the item is defective or damaged or if you received the wrong item so that we can evaluate the issue and make it right.
To return your product, you should contact our mail.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
D. Exchanges
We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530.
E. No Re-stocking Fees
For our products, there is no Restocking Fee.
F. Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded back to your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund too.
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Shipping & Delivery Details
This Shipping Policy applies to orders shipped within the United States (excluding Hawaii & Alaska). By placing an order with us, you accept the policies contained herein.
Enjoy free shipping for orders over $99. Orders under $99 pay a flat shipping fee of $10.95. Benefit from complimentary shipping for your entire purchase delivered straight to your home, even for the larger items! *Applies only within the Continental US.
Estimated Delivery Time
Post shipment, anticipate your items within a timeframe of 3-5 business days. We utilize UPS and FedEx for smaller items. It's crucial to note that more substantial items and certain orders are dispatched via freight. Freight shipping is somewhat more intricate compared to regular parcel deliveries, hence understanding the process in advance ensures a smooth delivery experience.
Freight Shipment Specifics
The majority of freight items are shipped on pallets. Some delivery companies will reach out to fix a delivery slot, whereas others aim to drop off your order at the most accessible spot nearest to your home, preferably close to a garage. The shipping confirmation email will detail the specific delivery procedure to anticipate.
For Scheduled Delivery
Companies that arrange delivery slots necessitate your presence for the delivery and your signature for confirmation. Deliveries are made using a semi-truck with lift gate services, placing the shipment by the curb. Should you grant permission for the delivery to be left unsupervised, BBQ Kitchen Pros cannot assume responsibility for any ensuing damages. The process might seem daunting, but for a comprehensive understanding, we recommend you peruse our thorough freight delivery guide to prevent unforeseen challenges.
For Non-Scheduled Deliveries
Delivery services that don't operate on appointments don't mandate your presence or a scheduled delivery slot. There's also no signature required upon receipt. Without the hassle of scheduling or waiting around, let the delivery come to you. If you're home during the drop-off, the driver can be asked to place your items in the garage. If you're away, they'll position it close to the garage or main entry.
Dispatch Timeframe
Items are typically dispatched from our warehouse within 1-3 business days. Affordable $10.95 Flat-Rate Shipping Orders below $99+ benefit from a consistent shipping rate. As your purchase value goes up, your shipping charge remains unchanged!
Change of Address
Once your order is in transit, we cannot change the delivery address. If you need to change the delivery address, please contact us within 24 hours of placing your order at support@bbqkitchenpros.com.
Cancellations
You may cancel your order at any time before it has been dispatched. If your order has already been dispatched, please refer to our Return Policy.
Parcels Damaged in Transit
If you find that your parcel has been damaged in transit, please reject the parcel if possible and contact our customer service. If the parcel has been delivered without your presence, please contact customer service for further assistance.
If you have any questions or concerns regarding our Shipping Policy, please contact us at support@bbqkitchenpros.com.
BBQ Kitchen Pros Return Policy
At BBQ Kitchen Pros, we want our customers to be completely satisfied with their purchases. If for any reason you are not satisfied with your order, we offer a return and refund policy.
30 Day Returns
We accept returns within 30 days of the date of purchase. If you wish to return an item, please contact our customer service department to receive an authorization number before shipping the item back to us. Please note that items returned without an authorization number will not be accepted. Items must be returned in new condition.
Return Shipping
We stand behind our products and want you to be satisfied with them. In the case that you decide to return your purchase, we will gladly refund you for the product in its entirety minus the cost of shipping and return shipping incurred by BBQ Kitchen Pros.
To qualify for return shipping, items must be returned in the original packaging, pallet, and within the continental US. Once your return is approved and processed, we will provide a prepaid return shipping label. Simply print the label and adhere it to the package. Please ensure the returned item is packed securely to avoid damage during transit.
Remember, returns only apply to items returned in the original packaging and pallet. If an item is returned in non-original or damaged packaging, the customer may be responsible for any return shipping costs. In addition, freight shipping is scheduled for pick-up at a specific date and time, which is agreed upon by the customer. and customers must be there at the scheduled time. Missing scheduled freight time will result in a dry run fee which is issued by the shipping company.
Damaged Items
If your order arrives damaged, defective, or incorrect, please make a note of it immediately when signing for delivery and send photos to support@bbqkitchenpros.com on the day of delivery.
Original Packaging Please keep all the original packaging and pallets for any items that need to be returned. Items that are not returned in their original packaging may not be accepted for return.
Non-Refundable Items that become damaged after use are non-refundable unless specified under warranty.
We hope that our return and refund policy makes it easy for you to shop with confidence at BBQ Kitchen Pros. If you have any questions or concerns about our policy, please don't hesitate to contact our customer service department.
A. 30 Day Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. Items must be returned in new condition. You’ll also need a receipt or proof of purchase.
B. Easy Return Process
To start a return, you can contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530. Once your return is accepted, we’ll send you a return shipping label as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Items that are not eligible for return include the following:
Custom-made, special-order, and made-to-order products. Items are marked non-returnable in the item description.
C. Damaged & Wrong Products & Issues
Please inspect your order upon reception and contact us immediately within 24 hours if the item is defective or damaged or if you received the wrong item so that we can evaluate the issue and make it right.
To return your product, you should contact our mail.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
D. Exchanges
We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530.
E. No Re-stocking Fees
For our products, there is no Restocking Fee.
F. Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded back to your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund too.