Delta Heat 32-Inch 3-Burner Gas Grill with Infrared Rotisserie Burner On Cart
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Save Up to $500 on Delta Heat Grills & Items
For a limited time, save $500 on Delta Heat 38" Grill & Accessories! Add a Delta Heat 38" Grill and at least $500 in Delta Heat Accessories to your cart, then apply DELTA500 at checkout to unlock your discount.
All items must be in the same order to qualify.
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- Description
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- Shipping & Delivery Info
- Easy Returns
Delta Heat 32" Gas Grill With Rotisserie Burner On Cart
Key Features
- Welded 304 stainless steel construction delivers superior outdoor durability, standing strong against any weather and eliminating gaps where grease and moisture can accumulate.
- Dual-lined grill hood ensures consistent grilling temperatures, providing reliable performance in any weather condition.
- Two 18-gauge stainless steel U-burners generate 49,500 BTUs for high heat grilling, offering even heat distribution and precise temperature control for perfectly cooked meals.
- 13,000 BTU infrared rotisserie backburner adds versatility, perfect for slow-roasting juicy prime ribs, golden chicken, and more.
- 2-position rotisserie kit with a 40 lbs. motor accommodates larger dishes and gatherings, making it easy to roast heavier items with professional results.
- Heavy-duty 304 stainless steel cooking grates prevent food from falling through, provide a non-stick surface, and create perfect sear marks for both delicate and robust BBQ grilling.
- 525 sq. in. main grilling area comfortably accommodates up to 24 burgers or multiple BBQ favorites at once, ideal for entertaining and large family cookouts.
- Removable stainless steel warming rack offers additional space for grilling larger BBQ items or keeping food warm while you cook.
- Ceramic briquette radiant grilling system protects burners, reduces grease flare-ups, and ensures even heat distribution across the cooking surface.
- Interior halogen lights make nighttime grilling a breeze, keeping your backyard festivities going long after the sun sets.
- Blue LED control panel lights enhance visibility and add a professional, modern aesthetic to your outdoor kitchen or grill island.
- Easy-to-open grill hood assist system reduces the weight load, allowing for effortless opening and preventing slamming during closing.
- 9V electronic ignition guarantees a safe, effortless, and reliable start every time, ensuring a smooth grilling experience.
-
Includes stainless steel grill cart with ample storage, side shelves, utensil hooks, and locking wheels for easy portability and organization in your outdoor space.
Delta Heat 32" Freestanding Gas Grill w/ Rotisserie | Mobility Meets Luxury Grilling
Nothing beats the spirit of American grilling quite like the Delta Heat 32-Inch 3-Burner Gas Grill on Cart. This high-end grill seamlessly blends style, functionality, and durability into a spacious 32-inch design—the perfect size for any grill enthusiast. Whether you’re hosting a large backyard BBQ get-together or grilling up family favorites, this grill accommodates up to 24 burgers, making it a go-to for those who love to entertain without sacrificing space in their outdoor kitchen or grill island.
This freestanding grill model includes a durable 304 stainless steel grill cart designed for functionality, convenience, and mobility around the patio and backyard. Two fixed stainless steel shelves with utility hooks expand your grilling space, keeping tools within easy reach. The double-door storage below includes built-in shelves for organizing grill accessories, while a secure gas tank holder with ample ventilation ensures safe and effortless mobility. The four caster wheels, two of which are locking, allow you to easily bring the BBQ to where the action is and store it away when you're done.
Dometic Delta Heat Grill's Superior Welded Stainless Steel Construction
Delta Heat grills are known for their American quality, and it all starts with their welded 304-stainless steel construction. Designed for unmatched durability, this grill stands up to every season and weather condition, taking whatever Mother Nature throws at it. The seamless, welded design eliminates gaps where grease and moisture could accumulate, ensuring your grill remains tough both inside and out. The 304 stainless steel—an ideal blend of nickel and chromium—provides superior protection while maintaining a sleek, polished look that enhances any outdoor kitchen.
A standout feature is the dual-lined grill hood, built to maintain consistent grilling temperatures. Whether you’re grilling on a breezy evening or under the scorching summer sun, this hood performs flawlessly, ensuring your food cooks evenly every time. The insulated design also prevents discoloration, keeping your grill looking as pristine as it cooks. And with the easy-to-open grill hood assist system, lifting the hood is effortless, making each grilling session smooth and enjoyable.
Versatility at Its Best: Delta Heat Grills
For those who demand versatility in their grilling, Delta Heat delivers with two 18-gauge stainless steel U-burners that generate a combined 49,500 BTUs. These high-performance burners provide maximum heat coverage and even heat distribution across the entire grilling area, perfect for both low-and-slow cooking or high-heat searing. The precision temperature control offered by these multi-fuel ports ensures your meals are cooked to perfection, every time.
The grill’s 13,000 BTU infrared rotisserie backburner adds another layer of culinary capability, perfect for slow-roasting juicy prime ribs or golden-brown chickens. This feature is complemented by a 2-position rotisserie kit with a powerful 40 lbs. motor—ideal for handling larger dishes or catering to big gatherings. No need for store-bought rotisserie chicken when you can create your own, fresh and flavorful, right in your backyard.
Cooking Grates That Make the Grade
For grill enthusiasts who take pride in perfect sear marks, Delta Heat delivers with heavy-duty 304 stainless steel cooking grates. These grates are designed to prevent food from falling through while providing a non-stick surface that makes cooking delicate foods like fish or small veggies a breeze. The 525 sq. in. main grilling area is spacious enough to handle up to 24 burgers at once or a variety of BBQ favorites, making it perfect for family gatherings or entertaining.
Above the main grilling area, a removable stainless steel warming rack provides an additional 239 square inches of space, ideal for toasting buns, melting cheese, or simply keeping food warm. And let’s not forget the ceramic briquette radiant grilling system—a feature that protects your stainless steel U-burners, reduces flare-ups, and ensures even heat distribution. Cleaning these briquettes is as easy as flipping them over and letting the grill’s high heat do the work.
Light Up the Night: Delta Heat’s Signature Illumination
When the sun sets, the grilling doesn’t have to stop. The interior halogen lights make nighttime grilling a breeze, ensuring visibility when your backyard festivities stretch into the night. Controlled by a simple push-button, these lights keep the party going, even when it’s late. The blue LED control panel lights add both functionality and a modern, professional look to your outdoor kitchen or grill island, perfectly complementing your Delta Heat side burners and reflecting beautifully off your stainless steel doors and drawers.
Delta Heat ensures your grill is always ready to go with a power transformer and attached 120V power supply cord, providing instant lighting both inside and outside the grill. The 9V electronic ignition guarantees a quick, safe, and reliable start every time—just turn on the gas, press the button, and let your grill do the rest. With the Delta Heat Built-In 32-Inch 3-Burner Gas Grill w/ Cart, you’re not just grilling—you’re mastering the art of outdoor cooking with American-made quality, versatility, and style. This grill is more than just a cooking appliance; it’s a statement piece that elevates your entire outdoor kitchen experience.
Manufacturer Information
Click here for the Owner Manual
Click here for Grill Cart Line Drawing
Click here for Grill Cart Assembly
Warranty
The main stainless steel burners and housing of this grill are guaranteed against material and workmanship defects under normal residential use for the product's lifetime. The stainless steel grates come with a fifteen-year warranty from the purchase date, covering defects under normal residential use. For five years from the original purchase date, the briquette trays and gas valves are also protected against defects under standard use. All other components of the grill are covered for two years from the date of purchase. Within the first year after purchase, Delta Heat provides a comprehensive warranty covering all parts and labor for any defects in materials or workmanship. In settings like bed and breakfasts, private clubs, and residential complexes, the grill is warranted for ninety days from the purchase date, excluding commercial locations like restaurants. For complete warranty details, please consult the manufacturer's manual.
Delta Heat Learning Center
Order today and enjoy free shipping!
Delta Heat 32-Inch Grill w/ Rotisserie Burner On Cart |
|
---|---|
Models | DHBQ32R + DHGB32-C |
Material | 304 Stainless Steel |
Fuel Type | Natural Gas or Propane |
Configuration | Freestanding |
Material | 304 Stainless Steel |
Dimensions |
|
Weight | 325 Lbs. |
Main Burner Material | 304 Stainless Steel |
Number of Burners | 2 |
Burner Type | U-Shaped Burners |
Total Grilling BTUs | 49500 BTUs |
Cooking Grate Material | 304 Stainless Steel |
Cooking Grate Type | Round 8mm Cooking Grates |
Warming Rack Type | Removable Warming Rack |
Total Grilling Area | 764 Sq. In |
Main Grilling Area | 525 Sq. In |
Secondary Grilling Area | 239 Sq. In |
Grilling Grid Dimensions | 30" X 17 1/2" |
Burger Count | 24 |
Rotisserie Kit | Included |
Rotisserie Kit Type | 2 Position Rotisserie w. 40 lb. Motor |
Rotisserie Kit Power Source | 120V Standard Plug |
Rotisserie Burner | Included |
Rotisserie Burner Total BTUs | 13,000 BTUs |
Drop-In Sear Burner | None |
Ignition Type | 9V Electronic Ignition |
Ignition Battery Type | 9V Battery Required |
Flash Tubes | No |
Heat Zone Separators | No |
Spring Assisted Hood | Yes |
Thermometer | Analog |
Ceramic Briquette Trays | Included |
Pull-Out Grease Drip Tray | Included |
Grilling Lights | Internal/External Lights |
Interior Grilling Lights | Built-In Halogen Lights |
Exterior Grilling Lights | Blue LED Lights on Control Panel |
Made in the USA | Yes |
placeholder
- Description
- Specs & Dimensions
- Shipping & Delivery Info
- Easy Returns
Delta Heat 32" Gas Grill With Rotisserie Burner On Cart
Key Features
- Welded 304 stainless steel construction delivers superior outdoor durability, standing strong against any weather and eliminating gaps where grease and moisture can accumulate.
- Dual-lined grill hood ensures consistent grilling temperatures, providing reliable performance in any weather condition.
- Two 18-gauge stainless steel U-burners generate 49,500 BTUs for high heat grilling, offering even heat distribution and precise temperature control for perfectly cooked meals.
- 13,000 BTU infrared rotisserie backburner adds versatility, perfect for slow-roasting juicy prime ribs, golden chicken, and more.
- 2-position rotisserie kit with a 40 lbs. motor accommodates larger dishes and gatherings, making it easy to roast heavier items with professional results.
- Heavy-duty 304 stainless steel cooking grates prevent food from falling through, provide a non-stick surface, and create perfect sear marks for both delicate and robust BBQ grilling.
- 525 sq. in. main grilling area comfortably accommodates up to 24 burgers or multiple BBQ favorites at once, ideal for entertaining and large family cookouts.
- Removable stainless steel warming rack offers additional space for grilling larger BBQ items or keeping food warm while you cook.
- Ceramic briquette radiant grilling system protects burners, reduces grease flare-ups, and ensures even heat distribution across the cooking surface.
- Interior halogen lights make nighttime grilling a breeze, keeping your backyard festivities going long after the sun sets.
- Blue LED control panel lights enhance visibility and add a professional, modern aesthetic to your outdoor kitchen or grill island.
- Easy-to-open grill hood assist system reduces the weight load, allowing for effortless opening and preventing slamming during closing.
- 9V electronic ignition guarantees a safe, effortless, and reliable start every time, ensuring a smooth grilling experience.
-
Includes stainless steel grill cart with ample storage, side shelves, utensil hooks, and locking wheels for easy portability and organization in your outdoor space.
Delta Heat 32" Freestanding Gas Grill w/ Rotisserie | Mobility Meets Luxury Grilling
Nothing beats the spirit of American grilling quite like the Delta Heat 32-Inch 3-Burner Gas Grill on Cart. This high-end grill seamlessly blends style, functionality, and durability into a spacious 32-inch design—the perfect size for any grill enthusiast. Whether you’re hosting a large backyard BBQ get-together or grilling up family favorites, this grill accommodates up to 24 burgers, making it a go-to for those who love to entertain without sacrificing space in their outdoor kitchen or grill island.
This freestanding grill model includes a durable 304 stainless steel grill cart designed for functionality, convenience, and mobility around the patio and backyard. Two fixed stainless steel shelves with utility hooks expand your grilling space, keeping tools within easy reach. The double-door storage below includes built-in shelves for organizing grill accessories, while a secure gas tank holder with ample ventilation ensures safe and effortless mobility. The four caster wheels, two of which are locking, allow you to easily bring the BBQ to where the action is and store it away when you're done.
Dometic Delta Heat Grill's Superior Welded Stainless Steel Construction
Delta Heat grills are known for their American quality, and it all starts with their welded 304-stainless steel construction. Designed for unmatched durability, this grill stands up to every season and weather condition, taking whatever Mother Nature throws at it. The seamless, welded design eliminates gaps where grease and moisture could accumulate, ensuring your grill remains tough both inside and out. The 304 stainless steel—an ideal blend of nickel and chromium—provides superior protection while maintaining a sleek, polished look that enhances any outdoor kitchen.
A standout feature is the dual-lined grill hood, built to maintain consistent grilling temperatures. Whether you’re grilling on a breezy evening or under the scorching summer sun, this hood performs flawlessly, ensuring your food cooks evenly every time. The insulated design also prevents discoloration, keeping your grill looking as pristine as it cooks. And with the easy-to-open grill hood assist system, lifting the hood is effortless, making each grilling session smooth and enjoyable.
Versatility at Its Best: Delta Heat Grills
For those who demand versatility in their grilling, Delta Heat delivers with two 18-gauge stainless steel U-burners that generate a combined 49,500 BTUs. These high-performance burners provide maximum heat coverage and even heat distribution across the entire grilling area, perfect for both low-and-slow cooking or high-heat searing. The precision temperature control offered by these multi-fuel ports ensures your meals are cooked to perfection, every time.
The grill’s 13,000 BTU infrared rotisserie backburner adds another layer of culinary capability, perfect for slow-roasting juicy prime ribs or golden-brown chickens. This feature is complemented by a 2-position rotisserie kit with a powerful 40 lbs. motor—ideal for handling larger dishes or catering to big gatherings. No need for store-bought rotisserie chicken when you can create your own, fresh and flavorful, right in your backyard.
Cooking Grates That Make the Grade
For grill enthusiasts who take pride in perfect sear marks, Delta Heat delivers with heavy-duty 304 stainless steel cooking grates. These grates are designed to prevent food from falling through while providing a non-stick surface that makes cooking delicate foods like fish or small veggies a breeze. The 525 sq. in. main grilling area is spacious enough to handle up to 24 burgers at once or a variety of BBQ favorites, making it perfect for family gatherings or entertaining.
Above the main grilling area, a removable stainless steel warming rack provides an additional 239 square inches of space, ideal for toasting buns, melting cheese, or simply keeping food warm. And let’s not forget the ceramic briquette radiant grilling system—a feature that protects your stainless steel U-burners, reduces flare-ups, and ensures even heat distribution. Cleaning these briquettes is as easy as flipping them over and letting the grill’s high heat do the work.
Light Up the Night: Delta Heat’s Signature Illumination
When the sun sets, the grilling doesn’t have to stop. The interior halogen lights make nighttime grilling a breeze, ensuring visibility when your backyard festivities stretch into the night. Controlled by a simple push-button, these lights keep the party going, even when it’s late. The blue LED control panel lights add both functionality and a modern, professional look to your outdoor kitchen or grill island, perfectly complementing your Delta Heat side burners and reflecting beautifully off your stainless steel doors and drawers.
Delta Heat ensures your grill is always ready to go with a power transformer and attached 120V power supply cord, providing instant lighting both inside and outside the grill. The 9V electronic ignition guarantees a quick, safe, and reliable start every time—just turn on the gas, press the button, and let your grill do the rest. With the Delta Heat Built-In 32-Inch 3-Burner Gas Grill w/ Cart, you’re not just grilling—you’re mastering the art of outdoor cooking with American-made quality, versatility, and style. This grill is more than just a cooking appliance; it’s a statement piece that elevates your entire outdoor kitchen experience.
Manufacturer Information
Click here for the Owner Manual
Click here for Grill Cart Line Drawing
Click here for Grill Cart Assembly
Warranty
The main stainless steel burners and housing of this grill are guaranteed against material and workmanship defects under normal residential use for the product's lifetime. The stainless steel grates come with a fifteen-year warranty from the purchase date, covering defects under normal residential use. For five years from the original purchase date, the briquette trays and gas valves are also protected against defects under standard use. All other components of the grill are covered for two years from the date of purchase. Within the first year after purchase, Delta Heat provides a comprehensive warranty covering all parts and labor for any defects in materials or workmanship. In settings like bed and breakfasts, private clubs, and residential complexes, the grill is warranted for ninety days from the purchase date, excluding commercial locations like restaurants. For complete warranty details, please consult the manufacturer's manual.
Delta Heat Learning Center
Order today and enjoy free shipping!
Delta Heat 32-Inch Grill w/ Rotisserie Burner On Cart |
|
---|---|
Models | DHBQ32R + DHGB32-C |
Material | 304 Stainless Steel |
Fuel Type | Natural Gas or Propane |
Configuration | Freestanding |
Material | 304 Stainless Steel |
Dimensions |
|
Weight | 325 Lbs. |
Main Burner Material | 304 Stainless Steel |
Number of Burners | 2 |
Burner Type | U-Shaped Burners |
Total Grilling BTUs | 49500 BTUs |
Cooking Grate Material | 304 Stainless Steel |
Cooking Grate Type | Round 8mm Cooking Grates |
Warming Rack Type | Removable Warming Rack |
Total Grilling Area | 764 Sq. In |
Main Grilling Area | 525 Sq. In |
Secondary Grilling Area | 239 Sq. In |
Grilling Grid Dimensions | 30" X 17 1/2" |
Burger Count | 24 |
Rotisserie Kit | Included |
Rotisserie Kit Type | 2 Position Rotisserie w. 40 lb. Motor |
Rotisserie Kit Power Source | 120V Standard Plug |
Rotisserie Burner | Included |
Rotisserie Burner Total BTUs | 13,000 BTUs |
Drop-In Sear Burner | None |
Ignition Type | 9V Electronic Ignition |
Ignition Battery Type | 9V Battery Required |
Flash Tubes | No |
Heat Zone Separators | No |
Spring Assisted Hood | Yes |
Thermometer | Analog |
Ceramic Briquette Trays | Included |
Pull-Out Grease Drip Tray | Included |
Grilling Lights | Internal/External Lights |
Interior Grilling Lights | Built-In Halogen Lights |
Exterior Grilling Lights | Blue LED Lights on Control Panel |
Made in the USA | Yes |
Shipping & Delivery Details
This Shipping Policy applies to orders shipped within the United States (excluding Hawaii & Alaska). By placing an order with us, you accept the policies contained herein.
Enjoy free shipping for orders over $99. Orders under $99 pay a flat shipping fee of $10.95. Benefit from complimentary shipping for your entire purchase delivered straight to your home, even for the larger items! *Applies only within the Continental US.
Estimated Delivery Time
Post shipment, anticipate your items within a timeframe of 3-5 business days. We utilize UPS and FedEx for smaller items. It's crucial to note that more substantial items and certain orders are dispatched via freight. Freight shipping is somewhat more intricate compared to regular parcel deliveries, hence understanding the process in advance ensures a smooth delivery experience.
Freight Shipment Specifics
The majority of freight items are shipped on pallets. Some delivery companies will reach out to fix a delivery slot, whereas others aim to drop off your order at the most accessible spot nearest to your home, preferably close to a garage. The shipping confirmation email will detail the specific delivery procedure to anticipate.
For Scheduled Delivery
Companies that arrange delivery slots necessitate your presence for the delivery and your signature for confirmation. Deliveries are made using a semi-truck with lift gate services, placing the shipment by the curb. Should you grant permission for the delivery to be left unsupervised, BBQ Kitchen Pros cannot assume responsibility for any ensuing damages. The process might seem daunting, but for a comprehensive understanding, we recommend you peruse our thorough freight delivery guide to prevent unforeseen challenges.
For Non-Scheduled Deliveries
Delivery services that don't operate on appointments don't mandate your presence or a scheduled delivery slot. There's also no signature required upon receipt. Without the hassle of scheduling or waiting around, let the delivery come to you. If you're home during the drop-off, the driver can be asked to place your items in the garage. If you're away, they'll position it close to the garage or main entry.
Dispatch Timeframe
Items are typically dispatched from our warehouse within 1-3 business days. Affordable $10.95 Flat-Rate Shipping Orders below $99+ benefit from a consistent shipping rate. As your purchase value goes up, your shipping charge remains unchanged!
Change of Address
Once your order is in transit, we cannot change the delivery address. If you need to change the delivery address, please contact us within 24 hours of placing your order at support@bbqkitchenpros.com.
Cancellations
You may cancel your order at any time before it has been dispatched. If your order has already been dispatched, please refer to our Return Policy.
Parcels Damaged in Transit
If you find that your parcel has been damaged in transit, please reject the parcel if possible and contact our customer service. If the parcel has been delivered without your presence, please contact customer service for further assistance.
If you have any questions or concerns regarding our Shipping Policy, please contact us at support@bbqkitchenpros.com.
BBQ Kitchen Pros Return Policy
At BBQ Kitchen Pros, we want our customers to be completely satisfied with their purchases. If for any reason you are not satisfied with your order, we offer a return and refund policy.
30 Day Returns
We accept returns within 30 days of the date of purchase. If you wish to return an item, please contact our customer service department to receive an authorization number before shipping the item back to us. Please note that items returned without an authorization number will not be accepted. Items must be returned in new condition.
Return Shipping
We stand behind our products and want you to be satisfied with them. In the case that you decide to return your purchase, we will gladly refund you for the product in its entirety minus the cost of shipping and return shipping incurred by BBQ Kitchen Pros.
To qualify for return shipping, items must be returned in the original packaging, pallet, and within the continental US. Once your return is approved and processed, we will provide a prepaid return shipping label. Simply print the label and adhere it to the package. Please ensure the returned item is packed securely to avoid damage during transit.
Remember, returns only apply to items returned in the original packaging and pallet. If an item is returned in non-original or damaged packaging, the customer may be responsible for any return shipping costs. In addition, freight shipping is scheduled for pick-up at a specific date and time, which is agreed upon by the customer. and customers must be there at the scheduled time. Missing scheduled freight time will result in a dry run fee which is issued by the shipping company.
Damaged Items
If your order arrives damaged, defective, or incorrect, please make a note of it immediately when signing for delivery and send photos to support@bbqkitchenpros.com on the day of delivery.
Original Packaging Please keep all the original packaging and pallets for any items that need to be returned. Items that are not returned in their original packaging may not be accepted for return.
Non-Refundable Items that become damaged after use are non-refundable unless specified under warranty.
We hope that our return and refund policy makes it easy for you to shop with confidence at BBQ Kitchen Pros. If you have any questions or concerns about our policy, please don't hesitate to contact our customer service department.
A. 30 Day Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. Items must be returned in new condition. You’ll also need a receipt or proof of purchase.
B. Easy Return Process
To start a return, you can contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530. Once your return is accepted, we’ll send you a return shipping label as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Items that are not eligible for return include the following:
Custom-made, special-order, and made-to-order products. Items are marked non-returnable in the item description.
C. Damaged & Wrong Products & Issues
Please inspect your order upon reception and contact us immediately within 24 hours if the item is defective or damaged or if you received the wrong item so that we can evaluate the issue and make it right.
To return your product, you should contact our mail.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
D. Exchanges
We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530.
E. No Re-stocking Fees
For our products, there is no Restocking Fee.
F. Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded back to your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund too.
Shipping & Delivery Details
This Shipping Policy applies to orders shipped within the United States (excluding Hawaii & Alaska). By placing an order with us, you accept the policies contained herein.
Enjoy free shipping for orders over $99. Orders under $99 pay a flat shipping fee of $10.95. Benefit from complimentary shipping for your entire purchase delivered straight to your home, even for the larger items! *Applies only within the Continental US.
Estimated Delivery Time
Post shipment, anticipate your items within a timeframe of 3-5 business days. We utilize UPS and FedEx for smaller items. It's crucial to note that more substantial items and certain orders are dispatched via freight. Freight shipping is somewhat more intricate compared to regular parcel deliveries, hence understanding the process in advance ensures a smooth delivery experience.
Freight Shipment Specifics
The majority of freight items are shipped on pallets. Some delivery companies will reach out to fix a delivery slot, whereas others aim to drop off your order at the most accessible spot nearest to your home, preferably close to a garage. The shipping confirmation email will detail the specific delivery procedure to anticipate.
For Scheduled Delivery
Companies that arrange delivery slots necessitate your presence for the delivery and your signature for confirmation. Deliveries are made using a semi-truck with lift gate services, placing the shipment by the curb. Should you grant permission for the delivery to be left unsupervised, BBQ Kitchen Pros cannot assume responsibility for any ensuing damages. The process might seem daunting, but for a comprehensive understanding, we recommend you peruse our thorough freight delivery guide to prevent unforeseen challenges.
For Non-Scheduled Deliveries
Delivery services that don't operate on appointments don't mandate your presence or a scheduled delivery slot. There's also no signature required upon receipt. Without the hassle of scheduling or waiting around, let the delivery come to you. If you're home during the drop-off, the driver can be asked to place your items in the garage. If you're away, they'll position it close to the garage or main entry.
Dispatch Timeframe
Items are typically dispatched from our warehouse within 1-3 business days. Affordable $10.95 Flat-Rate Shipping Orders below $99+ benefit from a consistent shipping rate. As your purchase value goes up, your shipping charge remains unchanged!
Change of Address
Once your order is in transit, we cannot change the delivery address. If you need to change the delivery address, please contact us within 24 hours of placing your order at support@bbqkitchenpros.com.
Cancellations
You may cancel your order at any time before it has been dispatched. If your order has already been dispatched, please refer to our Return Policy.
Parcels Damaged in Transit
If you find that your parcel has been damaged in transit, please reject the parcel if possible and contact our customer service. If the parcel has been delivered without your presence, please contact customer service for further assistance.
If you have any questions or concerns regarding our Shipping Policy, please contact us at support@bbqkitchenpros.com.
BBQ Kitchen Pros Return Policy
At BBQ Kitchen Pros, we want our customers to be completely satisfied with their purchases. If for any reason you are not satisfied with your order, we offer a return and refund policy.
30 Day Returns
We accept returns within 30 days of the date of purchase. If you wish to return an item, please contact our customer service department to receive an authorization number before shipping the item back to us. Please note that items returned without an authorization number will not be accepted. Items must be returned in new condition.
Return Shipping
We stand behind our products and want you to be satisfied with them. In the case that you decide to return your purchase, we will gladly refund you for the product in its entirety minus the cost of shipping and return shipping incurred by BBQ Kitchen Pros.
To qualify for return shipping, items must be returned in the original packaging, pallet, and within the continental US. Once your return is approved and processed, we will provide a prepaid return shipping label. Simply print the label and adhere it to the package. Please ensure the returned item is packed securely to avoid damage during transit.
Remember, returns only apply to items returned in the original packaging and pallet. If an item is returned in non-original or damaged packaging, the customer may be responsible for any return shipping costs. In addition, freight shipping is scheduled for pick-up at a specific date and time, which is agreed upon by the customer. and customers must be there at the scheduled time. Missing scheduled freight time will result in a dry run fee which is issued by the shipping company.
Damaged Items
If your order arrives damaged, defective, or incorrect, please make a note of it immediately when signing for delivery and send photos to support@bbqkitchenpros.com on the day of delivery.
Original Packaging Please keep all the original packaging and pallets for any items that need to be returned. Items that are not returned in their original packaging may not be accepted for return.
Non-Refundable Items that become damaged after use are non-refundable unless specified under warranty.
We hope that our return and refund policy makes it easy for you to shop with confidence at BBQ Kitchen Pros. If you have any questions or concerns about our policy, please don't hesitate to contact our customer service department.
A. 30 Day Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. Items must be returned in new condition. You’ll also need a receipt or proof of purchase.
B. Easy Return Process
To start a return, you can contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530. Once your return is accepted, we’ll send you a return shipping label as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Items that are not eligible for return include the following:
Custom-made, special-order, and made-to-order products. Items are marked non-returnable in the item description.
C. Damaged & Wrong Products & Issues
Please inspect your order upon reception and contact us immediately within 24 hours if the item is defective or damaged or if you received the wrong item so that we can evaluate the issue and make it right.
To return your product, you should contact our mail.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
D. Exchanges
We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530.
E. No Re-stocking Fees
For our products, there is no Restocking Fee.
F. Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded back to your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund too.