Delta Heat 38-Inch 3-Burner Built-In Gas Grill
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Original Price
$4,580.23
Current Price
$3,939.00
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Ships in 1-3 Business Days
Call For Lowest Price! 888-678-3530
No Sales Tax (Excl. NY)
Owner Operated Customer Service - Open 7 Days A Week
30-Day Easy Returns - No Restocking Fees
- Description
- Specs & Dimensions
- Product Videos
- Shipping & Delivery Info
- Easy Returns
Description
Delta Heat Built-In 38-Inch Gas Grill - DHBQ38G
Key Features
- 38-inch balanced grill size offers spacious grilling capacity and efficient heat zones without overwhelming your outdoor kitchen space.
- Welded 304 stainless steel construction ensures superior outdoor durability, eliminating gaps where grease and moisture can accumulate, extending the grill's longevity.
- Dual-lined grill hood maintains consistent grilling temperatures, delivering reliable performance in any weather condition.
- Three 18-gauge stainless steel U-burners generate 49,500 BTUs for high heat grilling, ensuring even heat distribution and precise temperature control.
- Heavy-duty 304 stainless steel cooking grates prevent food from falling through, offer a non-stick surface, and create perfect sear marks for all your BBQ favorites.
- 625 sq. in. main grilling area accommodates up to 28 burgers or multiple BBQ dishes at once, ideal for large gatherings.
- Removable stainless steel warming rack provides additional space for grilling large BBQ favorites or keeping food warm.
- Ceramic briquette radiant grilling system protects burners, reduces grease flare-ups, and ensures even heat distribution across the cooking surface.
- Interior halogen lights make nighttime grilling easy, allowing you to keep the party going after dark.
- Blue LED control panel lights enhance visibility and add a professional, modern aesthetic to your outdoor kitchen or grill island.
- Easy-to-open grill hood assist system reduces weight load, making it effortless to open and preventing slamming when closing.
-
9V electronic ignition guarantees a safe, effortless, and reliable start every time, ensuring your grill is ready when you are.
Delta Heat 38-Inch Gas Grills - American Made Grilling Perfection
Nothing beats American-made grilling quite like the Delta Heat Built-In 38-Inch 3-Burner Gas Grill—a high-end grill that perfectly balances style, functionality, and durability. This expansive 38-inch grill offers ample room for your backyard BBQs, allowing you to grill multiple masterpieces at once. Its generous size doesn’t just provide impressive capacity; it also enhances BBQ versatility with strong BTU output and efficient heat zones. Whether you’re hosting a large party or simply craving a big cookout, this grill can handle up to 28 burgers at once, all while maintaining a sleek, professional presence in your outdoor kitchen without overwhelming the space.
Dometic Delta Heat | Superior 304 Stainless Steel Construction
When it comes to American quality, the durability of premium American-made stainless steel is unmatched. The Delta Heat grill boasts welded 304-stainless steel construction, ensuring it withstands any season, weather condition, or challenge that Mother Nature may present. Every seam and joint is meticulously welded, eliminating gaps where grease and moisture can accumulate, making this grill as tough inside as it is outside. The use of 304 stainless steel—a perfect blend of nickel and chromium—provides superior protection and maintains the sleek, polished look that elevates your outdoor kitchen’s aesthetic.
The dual-lined grill hood is engineered to maintain consistent grilling temperatures, regardless of weather conditions. Whether you’re grilling on a breezy evening or under a scorching summer sun, this hood keeps your cooking precise and reliable. The insulated design ensures the grill hood withstands extreme heat without discoloration, allowing your Delta Heat grill to remain the centerpiece of your outdoor cooking setup, both in appearance and performance. The easy-to-open grill hood assist system makes lifting the hood effortless, ensuring smooth, slam-free operation every time.
Delta Heat 38" Grill Brings 49,500 Total BTUs of Power
At the core of your Delta Heat Grill are three 18-gauge stainless steel U-burners, delivering a robust 49,500 BTUs of grilling power. These high-performance U-shaped burners ensure maximum heat coverage across the entire grilling area, providing even heat distribution for perfectly cooked meals every time. With multi-fuel ports, these burners allow for precision temperature control, whether you’re cooking low and slow or searing at high heat.
Sitting atop the grilling area are heavy-duty 304 stainless steel cooking grates, designed to prevent food from falling through while offering a non-stick surface for perfect sear marks. These rounded grates make cooking any dish a breeze—from small veggies to delicate fish—without worrying about sticking or food slipping through. With 625 sq. inches of main grilling space, this grill provides ample room to cook up to 28 burgers or a variety of BBQ favorites, making it perfect for large family gatherings or entertaining guests.
Above the main grilling area, a removable stainless steel warming rack offers an additional 239 sq. inches of space, ideal for toasting buns, melting cheese, or simply moving out of the way to accommodate larger BBQ items. Delta Heat’s ceramic briquette radiant grilling system further enhances your cooking experience by protecting the stainless steel U-burners from grease and debris while reducing flare-ups and ensuring even heat distribution. When it’s time to clean, just flip the briquettes over, crank up the heat, and let your grill handle the cleanup with ease.
Delta Heat Gas Grills Light Up the Grilling World
Grilling after dark is a breeze with interior halogen lights that provide clear visibility when your backyard festivities stretch into the night. A simple push-button on the front of your grill activates these lights, ensuring you can keep cooking even when your guests are still hungry.
The grill’s control panel also features blue LED lights, adding both functionality and a modern, professional look to your outdoor kitchen or grill island. These lights pair beautifully with your Delta Heat side burners, reflecting off your stainless steel doors and drawers to create a stunning visual effect.
Your Delta Heat Grill is fully equipped with a power transformer and an attached 120V power supply cord, ensuring instant lighting for both the interior and exterior of your grill. The 9V electronic ignition provides a quick, safe, and reliable start every time—just turn on the gas, press the button, and let your grill do the rest.
With the Delta Heat Built-In 38-Inch 3-Burner Gas Grill, you’re not just grilling—you’re mastering the art of outdoor cooking with American-made quality and innovation. This grill isn’t merely a cooking appliance; it’s a statement piece that elevates your entire outdoor kitchen experience.
Manufacturer Information
Click here for the Owner's Manual
Click here for the Cut Out Dimensions
Warranty
The main stainless steel burners and housing of this grill are guaranteed against material and workmanship defects under normal residential use for the product's lifetime. The stainless steel grates come with a fifteen-year warranty from the purchase date, covering defects under normal residential use. For five years from the original purchase date, the briquette trays and gas valves are also protected against defects under standard use. All other components of the grill are covered for two years from the date of purchase. Within the first year after purchase, Delta Heat provides a comprehensive warranty covering all parts and labor for any defects in materials or workmanship. In settings like bed and breakfasts, private clubs, and residential complexes, the grill is warranted for ninety days from the purchase date, excluding commercial locations like restaurants. For complete warranty details, please consult the manufacturer's manual.
Order today and enjoy free shipping!
Specs & Dimensions
Dometic Delta Heat DHBQ38 Built-In Gas Grill |
|
|---|---|
| Models | DHBQ38G |
| Material | 304 Stainless Steel |
| Fuel Type | Natural Gas or Propane |
| Configuration | Built In |
| Material | 304 Stainless Steel |
| Dimensions |
|
| Weight | 220 lbs. |
| Cut Out Dimensions |
|
| Main Burner Material | 304 Stainless Steel |
| Number of Burners | 3 |
| Burner Type | U-Shaped Burners |
| Total Grilling BTUs | 49500 BTUs |
| Cooking Grate Material | 304 Stainless Steel |
| Cooking Grate Type | Round 8mm Cooking Grates |
| Warming Rack Type | Removable Warming Rack |
| Total Grilling Area | 864 Sq. Inches |
| Main Grilling Area | 625 Sq. Inches |
| Secondary Grilling Area | 239 Sq. Inches |
| Grilling Grid Dimensions | 36" X 17 1/2" |
| Burger Count | 28 Burgers |
| Rotisserie Kit | Not Included |
| Rotisserie Burner | Not Included |
| Drop-In Sear Burner | Not Included |
| Ignition Type | 9V Electronic Ignition |
| Ignition Battery Type | 9V Battery Required |
| Flash Tubes | No |
| Heat Zone Separators | No |
| Spring Assisted Hood | Yes |
| Thermometer | Analog |
| Ceramic Briquette Trays | Included |
| Pull-Out Grease Drip Tray | Included |
| Grilling Lights | Internal/External Lights |
| Interior Grilling Lights | Built-In Halogen Lights |
| Exterior Grilling Lights | Blue LED Lights on Control Panel |
| Made in the USA | Yes |
Product Videos
Delta Heat Grills Overview
Delta Heat Grills Color Edition
Shipping & Delivery Info
Shipping Quick Facts
- Free Shipping: Available for orders over $99 within the Continental US.
- Flat-Rate Shipping: $10.95 for orders under $99.
- Free Curbside Liftgate Delivery: Included with all freight and LTL deliveries.
- White Glove & Installation Service Available: Call 888-678-3530 to arrange your installation and delivery.
- Scheduled Delivery Appointments: All freight and LTL deliveries include a scheduled appointment at your convenience to ensure you're home.
- Cancellations: Allowed before dispatch; refer to our Return Policy if the order has already shipped.
Shipping & Delivery Details
This Shipping Policy applies to orders shipped within the United States (excluding Hawaii & Alaska). By placing an order with us, you accept the policies contained herein.
Enjoy free shipping for orders over $99. Orders under $99 pay a flat shipping fee of $10.95. Benefit from complimentary shipping for your entire purchase delivered straight to your home, even for the larger items! *Applies only within the Continental US.
Estimated Delivery Time
Post shipment, anticipate receiving your items within a timeframe of 3-5 business days. We utilize UPS and FedEx for smaller items. It's crucial to note that more substantial items and certain orders are dispatched via freight. Freight shipping is somewhat more intricate compared to regular parcel deliveries, hence understanding the process in advance ensures a smooth delivery experience.
Freight Shipment Specifics
The majority of freight items are shipped on pallets. Some delivery companies will reach out to fix a delivery slot, whereas others aim to drop off your order at the most accessible spot nearest to your home, preferably close to a garage. The shipping confirmation email will detail the specific delivery procedures to anticipate.
For Scheduled Delivery
Companies that arrange delivery slots necessitate your presence for the delivery and your signature for confirmation. Deliveries are made using a semi-truck with lift gate service, placing the shipment by the curb. Should you grant permission for the delivery to be left unsupervised, BBQ Kitchen Pros cannot assume responsibility for any ensuing damages. The process might seem daunting, but for a comprehensive understanding, we recommend you peruse our thorough freight delivery guide to prevent unforeseen challenges.
For Non-Scheduled Deliveries
Delivery services that don't operate on appointments don't mandate your presence or a scheduled delivery slot. There's also no signature required upon receipt. Without the hassle of scheduling or waiting around, let the delivery come to you. If you're home during the drop-off, the driver can be asked to place your items in the garage. If you're away, they'll position it close to the garage or main entry.
Dispatch Timeframe
Items are typically dispatched from our warehouse within 1-3 business days. Affordable $10.95 Flat-Rate Shipping Orders below $99+ benefit from a consistent shipping rate. As your purchase value goes up, your shipping charge remains unchanged!
Change of Address
Once your order is in transit, we cannot change the delivery address. If you need to change the delivery address, please contact us within 24 hours of placing your order at support@bbqkitchenpros.com.
Cancellations
You may cancel your order at any time before it has been dispatched. If your order has already been dispatched, please refer to our Return Policy.
Parcels Damaged in Transit
If you find that your parcel has been damaged in transit, please reject the parcel if possible and contact our customer service. If the parcel has been delivered without your presence, please contact customer service for further assistance.
If you have any questions or concerns regarding our Shipping Policy, please contact us at support@bbqkitchenpros.com.
Easy Returns
Easy Returns
- 30-Day Returns – Hassle-free returns within 30 days of purchase.
- Easy Process – Contact us for quick approval and a prepaid return label.
- No Restocking Fees – Enjoy full refunds without additional deductions.
- Free Damage Protection – We’ll replace or refund damaged or incorrect items quickly, covering all shipping and additional costs for your convenience.
- Prepaid Shipping Labels – Convenient return shipping within the continental US.
- Return Shipping: We take care of all return logistics, and the shipping cost is deducted directly from your refund—no separate payments required.
BBQ Kitchen Pros Return Policy
At BBQ Kitchen Pros, we want our customers to be completely satisfied with their purchases. If for any reason you are not satisfied with your order, we offer a return and refund policy.
30 Day Returns
We accept returns within 30 days of the date of purchase. If you wish to return an item, please contact our customer service department to receive an authorization number before shipping the item back to us. Please note that items returned without an authorization number will not be accepted. Items must be returned in new condition.
Return Shipping
We stand behind our products and want you to be satisfied with them. In the case that you decide to return your purchase, we will gladly refund you for the product in its entirety minus the cost of shipping and return shipping incurred by BBQ Kitchen Pros.
To qualify for return shipping, items must be returned in the original packaging, and pallet, (if included) and within the continental US. Once your return is approved and processed, we will provide a prepaid return shipping label. Simply print the label and adhere to the package. Please ensure the returned item is packed securely to avoid damage during transit.
Remember, returns only apply to items returned in the original packaging. If an item is returned in non-original or damaged packaging, the customer may be responsible for any return shipping costs. In addition, freight shipping is scheduled for pick-up at a specific date and time, which is agreed upon by the customer. and customers must be there at the scheduled time. Missing scheduled freight time will result in a dry run fee which is issued by the shipping company.
Damaged Items
If your order arrives damaged, defective, or incorrect, please make a note of it immediately when signing for delivery and send photos to support@bbqkitchenpros.com on the day of delivery.
Original Packaging Please keep all the original packaging for any items that need to be returned. Items that are not returned in their original packaging may not be accepted for return.
Non-Refundable Items that become damaged after use are non-refundable unless specified under warranty.
We hope that our return and refund policy makes it easy for you to shop with confidence at BBQ Kitchen Pros. If you have any questions or concerns about our policy, please don't hesitate to contact our customer service department.
A. 30 Day Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. Items must be returned in new condition. You’ll also need a receipt or proof of purchase.
B. Easy Return Process
To start a return, you can contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530. Once your return is accepted, we’ll send you a return shipping label as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Items that are not eligible for return include the following:
Custom-made, special-order, and made-to-order products. Items are marked non-returnable in the item description.
C. Damaged & Wrong Products & Issues
Please inspect your order upon reception and contact us immediately within 24 hours if the item is defective or damaged or if you received the wrong item so that we can evaluate the issue and make it right. To return your product, you should contact our mail. Depending on where you live, the time it may take for your exchanged product to reach you may vary.
D. Exchanges
We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530.
E. No Re-stocking Fees
For our products, there is no Restocking Fee.
F. Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded back to your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund too.
placeholder
Authorized Dealer
- Description
- Specs & Dimensions
- Product Videos
- Shipping & Delivery Info
- Easy Returns
Description
Delta Heat Built-In 38-Inch Gas Grill - DHBQ38G
Key Features
- 38-inch balanced grill size offers spacious grilling capacity and efficient heat zones without overwhelming your outdoor kitchen space.
- Welded 304 stainless steel construction ensures superior outdoor durability, eliminating gaps where grease and moisture can accumulate, extending the grill's longevity.
- Dual-lined grill hood maintains consistent grilling temperatures, delivering reliable performance in any weather condition.
- Three 18-gauge stainless steel U-burners generate 49,500 BTUs for high heat grilling, ensuring even heat distribution and precise temperature control.
- Heavy-duty 304 stainless steel cooking grates prevent food from falling through, offer a non-stick surface, and create perfect sear marks for all your BBQ favorites.
- 625 sq. in. main grilling area accommodates up to 28 burgers or multiple BBQ dishes at once, ideal for large gatherings.
- Removable stainless steel warming rack provides additional space for grilling large BBQ favorites or keeping food warm.
- Ceramic briquette radiant grilling system protects burners, reduces grease flare-ups, and ensures even heat distribution across the cooking surface.
- Interior halogen lights make nighttime grilling easy, allowing you to keep the party going after dark.
- Blue LED control panel lights enhance visibility and add a professional, modern aesthetic to your outdoor kitchen or grill island.
- Easy-to-open grill hood assist system reduces weight load, making it effortless to open and preventing slamming when closing.
-
9V electronic ignition guarantees a safe, effortless, and reliable start every time, ensuring your grill is ready when you are.
Delta Heat 38-Inch Gas Grills - American Made Grilling Perfection
Nothing beats American-made grilling quite like the Delta Heat Built-In 38-Inch 3-Burner Gas Grill—a high-end grill that perfectly balances style, functionality, and durability. This expansive 38-inch grill offers ample room for your backyard BBQs, allowing you to grill multiple masterpieces at once. Its generous size doesn’t just provide impressive capacity; it also enhances BBQ versatility with strong BTU output and efficient heat zones. Whether you’re hosting a large party or simply craving a big cookout, this grill can handle up to 28 burgers at once, all while maintaining a sleek, professional presence in your outdoor kitchen without overwhelming the space.
Dometic Delta Heat | Superior 304 Stainless Steel Construction
When it comes to American quality, the durability of premium American-made stainless steel is unmatched. The Delta Heat grill boasts welded 304-stainless steel construction, ensuring it withstands any season, weather condition, or challenge that Mother Nature may present. Every seam and joint is meticulously welded, eliminating gaps where grease and moisture can accumulate, making this grill as tough inside as it is outside. The use of 304 stainless steel—a perfect blend of nickel and chromium—provides superior protection and maintains the sleek, polished look that elevates your outdoor kitchen’s aesthetic.
The dual-lined grill hood is engineered to maintain consistent grilling temperatures, regardless of weather conditions. Whether you’re grilling on a breezy evening or under a scorching summer sun, this hood keeps your cooking precise and reliable. The insulated design ensures the grill hood withstands extreme heat without discoloration, allowing your Delta Heat grill to remain the centerpiece of your outdoor cooking setup, both in appearance and performance. The easy-to-open grill hood assist system makes lifting the hood effortless, ensuring smooth, slam-free operation every time.
Delta Heat 38" Grill Brings 49,500 Total BTUs of Power
At the core of your Delta Heat Grill are three 18-gauge stainless steel U-burners, delivering a robust 49,500 BTUs of grilling power. These high-performance U-shaped burners ensure maximum heat coverage across the entire grilling area, providing even heat distribution for perfectly cooked meals every time. With multi-fuel ports, these burners allow for precision temperature control, whether you’re cooking low and slow or searing at high heat.
Sitting atop the grilling area are heavy-duty 304 stainless steel cooking grates, designed to prevent food from falling through while offering a non-stick surface for perfect sear marks. These rounded grates make cooking any dish a breeze—from small veggies to delicate fish—without worrying about sticking or food slipping through. With 625 sq. inches of main grilling space, this grill provides ample room to cook up to 28 burgers or a variety of BBQ favorites, making it perfect for large family gatherings or entertaining guests.
Above the main grilling area, a removable stainless steel warming rack offers an additional 239 sq. inches of space, ideal for toasting buns, melting cheese, or simply moving out of the way to accommodate larger BBQ items. Delta Heat’s ceramic briquette radiant grilling system further enhances your cooking experience by protecting the stainless steel U-burners from grease and debris while reducing flare-ups and ensuring even heat distribution. When it’s time to clean, just flip the briquettes over, crank up the heat, and let your grill handle the cleanup with ease.
Delta Heat Gas Grills Light Up the Grilling World
Grilling after dark is a breeze with interior halogen lights that provide clear visibility when your backyard festivities stretch into the night. A simple push-button on the front of your grill activates these lights, ensuring you can keep cooking even when your guests are still hungry.
The grill’s control panel also features blue LED lights, adding both functionality and a modern, professional look to your outdoor kitchen or grill island. These lights pair beautifully with your Delta Heat side burners, reflecting off your stainless steel doors and drawers to create a stunning visual effect.
Your Delta Heat Grill is fully equipped with a power transformer and an attached 120V power supply cord, ensuring instant lighting for both the interior and exterior of your grill. The 9V electronic ignition provides a quick, safe, and reliable start every time—just turn on the gas, press the button, and let your grill do the rest.
With the Delta Heat Built-In 38-Inch 3-Burner Gas Grill, you’re not just grilling—you’re mastering the art of outdoor cooking with American-made quality and innovation. This grill isn’t merely a cooking appliance; it’s a statement piece that elevates your entire outdoor kitchen experience.
Manufacturer Information
Click here for the Owner's Manual
Click here for the Cut Out Dimensions
Warranty
The main stainless steel burners and housing of this grill are guaranteed against material and workmanship defects under normal residential use for the product's lifetime. The stainless steel grates come with a fifteen-year warranty from the purchase date, covering defects under normal residential use. For five years from the original purchase date, the briquette trays and gas valves are also protected against defects under standard use. All other components of the grill are covered for two years from the date of purchase. Within the first year after purchase, Delta Heat provides a comprehensive warranty covering all parts and labor for any defects in materials or workmanship. In settings like bed and breakfasts, private clubs, and residential complexes, the grill is warranted for ninety days from the purchase date, excluding commercial locations like restaurants. For complete warranty details, please consult the manufacturer's manual.
Order today and enjoy free shipping!
Specs & Dimensions
Dometic Delta Heat DHBQ38 Built-In Gas Grill |
|
|---|---|
| Models | DHBQ38G |
| Material | 304 Stainless Steel |
| Fuel Type | Natural Gas or Propane |
| Configuration | Built In |
| Material | 304 Stainless Steel |
| Dimensions |
|
| Weight | 220 lbs. |
| Cut Out Dimensions |
|
| Main Burner Material | 304 Stainless Steel |
| Number of Burners | 3 |
| Burner Type | U-Shaped Burners |
| Total Grilling BTUs | 49500 BTUs |
| Cooking Grate Material | 304 Stainless Steel |
| Cooking Grate Type | Round 8mm Cooking Grates |
| Warming Rack Type | Removable Warming Rack |
| Total Grilling Area | 864 Sq. Inches |
| Main Grilling Area | 625 Sq. Inches |
| Secondary Grilling Area | 239 Sq. Inches |
| Grilling Grid Dimensions | 36" X 17 1/2" |
| Burger Count | 28 Burgers |
| Rotisserie Kit | Not Included |
| Rotisserie Burner | Not Included |
| Drop-In Sear Burner | Not Included |
| Ignition Type | 9V Electronic Ignition |
| Ignition Battery Type | 9V Battery Required |
| Flash Tubes | No |
| Heat Zone Separators | No |
| Spring Assisted Hood | Yes |
| Thermometer | Analog |
| Ceramic Briquette Trays | Included |
| Pull-Out Grease Drip Tray | Included |
| Grilling Lights | Internal/External Lights |
| Interior Grilling Lights | Built-In Halogen Lights |
| Exterior Grilling Lights | Blue LED Lights on Control Panel |
| Made in the USA | Yes |
Product Videos
Delta Heat Grills Overview
Delta Heat Grills Color Edition
Shipping & Delivery Info
Shipping Quick Facts
- Free Shipping: Available for orders over $99 within the Continental US.
- Flat-Rate Shipping: $10.95 for orders under $99.
- Free Curbside Liftgate Delivery: Included with all freight and LTL deliveries.
- White Glove & Installation Service Available: Call 888-678-3530 to arrange your installation and delivery.
- Scheduled Delivery Appointments: All freight and LTL deliveries include a scheduled appointment at your convenience to ensure you're home.
- Cancellations: Allowed before dispatch; refer to our Return Policy if the order has already shipped.
Shipping & Delivery Details
This Shipping Policy applies to orders shipped within the United States (excluding Hawaii & Alaska). By placing an order with us, you accept the policies contained herein.
Enjoy free shipping for orders over $99. Orders under $99 pay a flat shipping fee of $10.95. Benefit from complimentary shipping for your entire purchase delivered straight to your home, even for the larger items! *Applies only within the Continental US.
Estimated Delivery Time
Post shipment, anticipate receiving your items within a timeframe of 3-5 business days. We utilize UPS and FedEx for smaller items. It's crucial to note that more substantial items and certain orders are dispatched via freight. Freight shipping is somewhat more intricate compared to regular parcel deliveries, hence understanding the process in advance ensures a smooth delivery experience.
Freight Shipment Specifics
The majority of freight items are shipped on pallets. Some delivery companies will reach out to fix a delivery slot, whereas others aim to drop off your order at the most accessible spot nearest to your home, preferably close to a garage. The shipping confirmation email will detail the specific delivery procedures to anticipate.
For Scheduled Delivery
Companies that arrange delivery slots necessitate your presence for the delivery and your signature for confirmation. Deliveries are made using a semi-truck with lift gate service, placing the shipment by the curb. Should you grant permission for the delivery to be left unsupervised, BBQ Kitchen Pros cannot assume responsibility for any ensuing damages. The process might seem daunting, but for a comprehensive understanding, we recommend you peruse our thorough freight delivery guide to prevent unforeseen challenges.
For Non-Scheduled Deliveries
Delivery services that don't operate on appointments don't mandate your presence or a scheduled delivery slot. There's also no signature required upon receipt. Without the hassle of scheduling or waiting around, let the delivery come to you. If you're home during the drop-off, the driver can be asked to place your items in the garage. If you're away, they'll position it close to the garage or main entry.
Dispatch Timeframe
Items are typically dispatched from our warehouse within 1-3 business days. Affordable $10.95 Flat-Rate Shipping Orders below $99+ benefit from a consistent shipping rate. As your purchase value goes up, your shipping charge remains unchanged!
Change of Address
Once your order is in transit, we cannot change the delivery address. If you need to change the delivery address, please contact us within 24 hours of placing your order at support@bbqkitchenpros.com.
Cancellations
You may cancel your order at any time before it has been dispatched. If your order has already been dispatched, please refer to our Return Policy.
Parcels Damaged in Transit
If you find that your parcel has been damaged in transit, please reject the parcel if possible and contact our customer service. If the parcel has been delivered without your presence, please contact customer service for further assistance.
If you have any questions or concerns regarding our Shipping Policy, please contact us at support@bbqkitchenpros.com.
Easy Returns
Easy Returns
- 30-Day Returns – Hassle-free returns within 30 days of purchase.
- Easy Process – Contact us for quick approval and a prepaid return label.
- No Restocking Fees – Enjoy full refunds without additional deductions.
- Free Damage Protection – We’ll replace or refund damaged or incorrect items quickly, covering all shipping and additional costs for your convenience.
- Prepaid Shipping Labels – Convenient return shipping within the continental US.
- Return Shipping: We take care of all return logistics, and the shipping cost is deducted directly from your refund—no separate payments required.
BBQ Kitchen Pros Return Policy
At BBQ Kitchen Pros, we want our customers to be completely satisfied with their purchases. If for any reason you are not satisfied with your order, we offer a return and refund policy.
30 Day Returns
We accept returns within 30 days of the date of purchase. If you wish to return an item, please contact our customer service department to receive an authorization number before shipping the item back to us. Please note that items returned without an authorization number will not be accepted. Items must be returned in new condition.
Return Shipping
We stand behind our products and want you to be satisfied with them. In the case that you decide to return your purchase, we will gladly refund you for the product in its entirety minus the cost of shipping and return shipping incurred by BBQ Kitchen Pros.
To qualify for return shipping, items must be returned in the original packaging, and pallet, (if included) and within the continental US. Once your return is approved and processed, we will provide a prepaid return shipping label. Simply print the label and adhere to the package. Please ensure the returned item is packed securely to avoid damage during transit.
Remember, returns only apply to items returned in the original packaging. If an item is returned in non-original or damaged packaging, the customer may be responsible for any return shipping costs. In addition, freight shipping is scheduled for pick-up at a specific date and time, which is agreed upon by the customer. and customers must be there at the scheduled time. Missing scheduled freight time will result in a dry run fee which is issued by the shipping company.
Damaged Items
If your order arrives damaged, defective, or incorrect, please make a note of it immediately when signing for delivery and send photos to support@bbqkitchenpros.com on the day of delivery.
Original Packaging Please keep all the original packaging for any items that need to be returned. Items that are not returned in their original packaging may not be accepted for return.
Non-Refundable Items that become damaged after use are non-refundable unless specified under warranty.
We hope that our return and refund policy makes it easy for you to shop with confidence at BBQ Kitchen Pros. If you have any questions or concerns about our policy, please don't hesitate to contact our customer service department.
A. 30 Day Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. Items must be returned in new condition. You’ll also need a receipt or proof of purchase.
B. Easy Return Process
To start a return, you can contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530. Once your return is accepted, we’ll send you a return shipping label as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Items that are not eligible for return include the following:
Custom-made, special-order, and made-to-order products. Items are marked non-returnable in the item description.
C. Damaged & Wrong Products & Issues
Please inspect your order upon reception and contact us immediately within 24 hours if the item is defective or damaged or if you received the wrong item so that we can evaluate the issue and make it right. To return your product, you should contact our mail. Depending on where you live, the time it may take for your exchanged product to reach you may vary.
D. Exchanges
We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530.
E. No Re-stocking Fees
For our products, there is no Restocking Fee.
F. Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded back to your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund too.
