Twin Eagles 54-Inch 4-Burner Gas Grill with Sear Zone & Rotisserie On Deluxe Cart
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Original Price
$15,370.45
Current Price
$13,438.00
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Ships in 1-3 Business Days
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30-Day Easy Returns - No Restocking Fees
- Description
- Specs & Dimensions
- Shipping & Delivery Info
- Easy Returns
Description
Twin Eagles 54 Grill With Sear Zone & Rotisserie on Deluxe Cart
Key Features
- Generous 1,491 square inch cooking area, capable of grilling up to 44 burgers at once.
- Powerful 25,000 BTU infrared sear burner for steakhouse-quality results.
- Built-in rotisserie system featuring 100 lb. capacity and dual (2) 14,000 BTU independently controlled infrared rotisserie burners (28,000 BTUs total).
- Premium-grade 304 stainless steel construction, proudly made in the USA promising ultimate outdoor durability.
- Engineered firebox for optimal heat distribution and grilling efficiency.
- Three 25,000 BTU U-shaped main burners, constructed from durable 14-gauge stainless steel.
- 3/8-inch thick hexagonal electro-polished grates for superior heat retention and distribution.
- Customizable heat zones with adjustable separators for versatile temperature control.
- Ceramic briquette system enhances flavor and prevents flare-ups.
- Convenient motion-activated interior lighting for nighttime grilling.
- Easy-lift hood mechanism for effortless operation.
- Adaptable multi-position warming rack, compatible with rotisserie use.
- Dependable hot-surface electronic ignition for quick starts.
- Blue LED illuminated control knobs for precise adjustments in any light.
- User-friendly pull-out grease management system with integrated rotisserie rod storage.
- Deluxe cart featuring 2 folding side shelves, 2-drawer storage, 2 access doors with propane tank slide-out, and 6 locking caster wheels for mobility.
- Includes large-capacity sealed stainless steel smoker box for infusing rich, smoky flavors.
Twin Eagles 54" Outdoor Freestanding Gas Grill | The Ultimate in Mobile Culinary Excellence
Experience the pinnacle of outdoor cooking with the Twin Eagles 54-Inch Gas Grill with Rotisserie, now available on a Deluxe Cart. This freestanding culinary powerhouse combines expansive grilling capacity with cutting-edge features, all designed to create a mobile cooking station that can transform any outdoor space into a gourmet kitchen. At the heart of this impressive unit is a spacious 1,491 square inch cooking surface, easily accommodating large gatherings with room for up to 44 burgers. Crafted entirely in the USA using commercial-grade 304 stainless steel, this grill is built to withstand the rigors of outdoor use in any season.
The Twin Eagles proprietary grilling system sets new standards in heat production, distribution, and retention. This advanced design ensures rapid preheating, higher cooking temperatures, and uniform heat across the grilling surface. The innovative airflow system, featuring oversized vents, enhances performance while extending the lifespan of critical components. Powering this culinary marvel are three high-performance U-shaped burners, each delivering 25,000 BTUs. The multi-port design and deep firebox ensure even heat distribution, while the hot surface ignition system provides reliable starts every time. Ceramic briquette trays offer consistent heat rise and protect the burners from grease accumulation.
Versatility is key with adjustable heat zone dividers, allowing for distinct temperature zones across the cooking surface. The 3/8-inch thick hexagonal cooking grates, made from commercial-grade stainless steel, provide excellent heat retention and create picture-perfect grill marks. A standout feature is the integrated rotisserie system, boasting a 100 lb. capacity and a dedicated 28,000 BTU infrared burner. This system opens up a world of cooking possibilities, from slow-roasted meats to perfectly crisped poultry. For those seeking steakhouse-quality results, the high-intensity 25,000 BTU infrared sear burner delivers intense heat for the perfect crust on meats and vegetables alike.
The Deluxe Cart adds a new dimension of functionality to this already impressive grill. Featuring dual folding side shelves, it provides expanded prep space when needed and compact storage when not in use. The cart includes a double drawer system with soft-close glides for utensil and tool storage, plus two single access doors – one with a storage shelf and another with a slide-out propane tank holder. Six heavy-duty locking caster wheels ensure easy mobility and stable positioning. The innovative grilling designs extend to every aspect of the grill. Motion-activated interior lighting illuminates the cooking surface when needed, while blue LED-backlit control knobs ensure precise adjustments in any light. The assisted hood mechanism allows for effortless opening, and the pull-out grease management system simplifies cleanup.
To round out its impressive feature set, this Twin Eagles grill includes a sealed smoker box, perfect for infusing your dishes with rich, smoky flavors. Experience the height of outdoor cooking luxury with the Twin Eagles 54-Inch Freestanding Gas Grill. It's not just a grill – it's a comprehensive, mobile outdoor cooking system designed to inspire culinary creativity and elevate your outdoor entertaining, wherever you choose to set it up.
Manufacturer Information
Click here for the Owner Manual
Click here for the 5 Part Grilling System
Click here for the Cart Assembly Guide
Click here for Smoker Box Instructions
Warranty Information
The stainless steel main burners, hexagonal grates, and all fabricated stainless steel components are warranted to be free from defects in materials and workmanship under normal residential use for the lifetime of the product. The stainless steel briquette trays, sear zone burners, rotisserie burners, and drip pans are warranted for a period of five (5) years under normal use. All other grill components are covered for two (2) years from the original date of purchase. For one (1) year from the original purchase date, your Twin Eagles grill warranty includes all parts and labor required to repair or replace any defective part. For multi-user settings, such as bed and breakfast inns and private clubs, Twin Eagles offers a warranty of ninety (90) days from the original date of purchase, covering defects in materials and workmanship. This warranty does not apply to restaurants or primarily commercial settings. Refer to the manufacturer's manual for complete warranty details.
Specs & Dimensions
Twin Eagles C-Series 54-Inch Gas Grill w/ Sear Zone & Rotisserie |
|
|---|---|
| Fuel Type |
|
| Width | 78.19" |
| Depth | 29.64" |
| Height | 62.98" |
| Weight | 540 lbs. |
| Number of Burners | 4 Burners |
| Burner Material | 304 Stainless Steel |
| Burner Type | U-Shaped Burners |
| Total BTUs | 100,000 BTUs |
| Grilling Surface Dimensions | 50" X 20" |
| Main Grilling Area Surface | 1000 Sq. Inches |
| Secondary Grilling Area Surface | 491 Sq. Inches |
| Total Grilling Area Surface | 1491 Sq. Inches |
| Burger Count | 44 Burgers |
| Rotisserie Burner Total BTUs | 28,000 BTUs |
| Integrated Rotisserie Systems | 100 lbs. |
| Infrared Sear Burner BTUs | 25,000 BTUs |
| Exterior Material | 304 Stainless Steel |
| Cooking Grate Material | Stainless Steel |
| Cooking Grate Type | 3/8" Hexagonal Cooking Grate |
| Ceramic Briquettes | Included |
| Spring Hood | Yes |
| Grill Lights | Internal / External |
| Internal Grill Lights | Dual Halogen Lights w/ Motion Sensors |
| Exterior Grill Lights | Blue Indigo LED Lights |
| Electrical Supply | 120V, 60Hz, 4A |
| Electrical Service | 15 Amp Dedicated Circuit |
| Power Cord Length | 5 Feet |
| Receptible | 3 Prong Grounding Plug |
| Thermometer | Analog |
| Made in the USA | Yes |
Shipping & Delivery Info
Shipping Quick Facts
- Free Shipping: Available for orders over $99 within the Continental US.
- Flat-Rate Shipping: $10.95 for orders under $99.
- Free Curbside Liftgate Delivery: Included with all freight and LTL deliveries.
- White Glove & Installation Service Available: Call 888-678-3530 to arrange your installation and delivery.
- Scheduled Delivery Appointments: All freight and LTL deliveries include a scheduled appointment at your convenience to ensure you're home.
- Cancellations: Allowed before dispatch; refer to our Return Policy if the order has already shipped.
Shipping & Delivery Details
This Shipping Policy applies to orders shipped within the United States (excluding Hawaii & Alaska). By placing an order with us, you accept the policies contained herein.
Enjoy free shipping for orders over $99. Orders under $99 pay a flat shipping fee of $10.95. Benefit from complimentary shipping for your entire purchase delivered straight to your home, even for the larger items! *Applies only within the Continental US.
Estimated Delivery Time
Post shipment, anticipate receiving your items within a timeframe of 3-5 business days. We utilize UPS and FedEx for smaller items. It's crucial to note that more substantial items and certain orders are dispatched via freight. Freight shipping is somewhat more intricate compared to regular parcel deliveries, hence understanding the process in advance ensures a smooth delivery experience.
Freight Shipment Specifics
The majority of freight items are shipped on pallets. Some delivery companies will reach out to fix a delivery slot, whereas others aim to drop off your order at the most accessible spot nearest to your home, preferably close to a garage. The shipping confirmation email will detail the specific delivery procedures to anticipate.
For Scheduled Delivery
Companies that arrange delivery slots necessitate your presence for the delivery and your signature for confirmation. Deliveries are made using a semi-truck with lift gate service, placing the shipment by the curb. Should you grant permission for the delivery to be left unsupervised, BBQ Kitchen Pros cannot assume responsibility for any ensuing damages. The process might seem daunting, but for a comprehensive understanding, we recommend you peruse our thorough freight delivery guide to prevent unforeseen challenges.
For Non-Scheduled Deliveries
Delivery services that don't operate on appointments don't mandate your presence or a scheduled delivery slot. There's also no signature required upon receipt. Without the hassle of scheduling or waiting around, let the delivery come to you. If you're home during the drop-off, the driver can be asked to place your items in the garage. If you're away, they'll position it close to the garage or main entry.
Dispatch Timeframe
Items are typically dispatched from our warehouse within 1-3 business days. Affordable $10.95 Flat-Rate Shipping Orders below $99+ benefit from a consistent shipping rate. As your purchase value goes up, your shipping charge remains unchanged!
Change of Address
Once your order is in transit, we cannot change the delivery address. If you need to change the delivery address, please contact us within 24 hours of placing your order at support@bbqkitchenpros.com.
Cancellations
You may cancel your order at any time before it has been dispatched. If your order has already been dispatched, please refer to our Return Policy.
Parcels Damaged in Transit
If you find that your parcel has been damaged in transit, please reject the parcel if possible and contact our customer service. If the parcel has been delivered without your presence, please contact customer service for further assistance.
If you have any questions or concerns regarding our Shipping Policy, please contact us at support@bbqkitchenpros.com.
Easy Returns
Easy Returns
- 30-Day Returns – Hassle-free returns within 30 days of purchase.
- Easy Process – Contact us for quick approval and a prepaid return label.
- No Restocking Fees – Enjoy full refunds without additional deductions.
- Free Damage Protection – We’ll replace or refund damaged or incorrect items quickly, covering all shipping and additional costs for your convenience.
- Prepaid Shipping Labels – Convenient return shipping within the continental US.
- Return Shipping: We take care of all return logistics, and the shipping cost is deducted directly from your refund—no separate payments required.
BBQ Kitchen Pros Return Policy
At BBQ Kitchen Pros, we want our customers to be completely satisfied with their purchases. If for any reason you are not satisfied with your order, we offer a return and refund policy.
30 Day Returns
We accept returns within 30 days of the date of purchase. If you wish to return an item, please contact our customer service department to receive an authorization number before shipping the item back to us. Please note that items returned without an authorization number will not be accepted. Items must be returned in new condition.
Return Shipping
We stand behind our products and want you to be satisfied with them. In the case that you decide to return your purchase, we will gladly refund you for the product in its entirety minus the cost of shipping and return shipping incurred by BBQ Kitchen Pros.
To qualify for return shipping, items must be returned in the original packaging, and pallet, (if included) and within the continental US. Once your return is approved and processed, we will provide a prepaid return shipping label. Simply print the label and adhere to the package. Please ensure the returned item is packed securely to avoid damage during transit.
Remember, returns only apply to items returned in the original packaging. If an item is returned in non-original or damaged packaging, the customer may be responsible for any return shipping costs. In addition, freight shipping is scheduled for pick-up at a specific date and time, which is agreed upon by the customer. and customers must be there at the scheduled time. Missing scheduled freight time will result in a dry run fee which is issued by the shipping company.
Damaged Items
If your order arrives damaged, defective, or incorrect, please make a note of it immediately when signing for delivery and send photos to support@bbqkitchenpros.com on the day of delivery.
Original Packaging Please keep all the original packaging for any items that need to be returned. Items that are not returned in their original packaging may not be accepted for return.
Non-Refundable Items that become damaged after use are non-refundable unless specified under warranty.
We hope that our return and refund policy makes it easy for you to shop with confidence at BBQ Kitchen Pros. If you have any questions or concerns about our policy, please don't hesitate to contact our customer service department.
A. 30 Day Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. Items must be returned in new condition. You’ll also need a receipt or proof of purchase.
B. Easy Return Process
To start a return, you can contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530. Once your return is accepted, we’ll send you a return shipping label as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Items that are not eligible for return include the following:
Custom-made, special-order, and made-to-order products. Items are marked non-returnable in the item description.
C. Damaged & Wrong Products & Issues
Please inspect your order upon reception and contact us immediately within 24 hours if the item is defective or damaged or if you received the wrong item so that we can evaluate the issue and make it right. To return your product, you should contact our mail. Depending on where you live, the time it may take for your exchanged product to reach you may vary.
D. Exchanges
We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530.
E. No Re-stocking Fees
For our products, there is no Restocking Fee.
F. Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded back to your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund too.
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Authorized Dealer
- Description
- Specs & Dimensions
- Shipping & Delivery Info
- Easy Returns
Description
Twin Eagles 54 Grill With Sear Zone & Rotisserie on Deluxe Cart
Key Features
- Generous 1,491 square inch cooking area, capable of grilling up to 44 burgers at once.
- Powerful 25,000 BTU infrared sear burner for steakhouse-quality results.
- Built-in rotisserie system featuring 100 lb. capacity and dual (2) 14,000 BTU independently controlled infrared rotisserie burners (28,000 BTUs total).
- Premium-grade 304 stainless steel construction, proudly made in the USA promising ultimate outdoor durability.
- Engineered firebox for optimal heat distribution and grilling efficiency.
- Three 25,000 BTU U-shaped main burners, constructed from durable 14-gauge stainless steel.
- 3/8-inch thick hexagonal electro-polished grates for superior heat retention and distribution.
- Customizable heat zones with adjustable separators for versatile temperature control.
- Ceramic briquette system enhances flavor and prevents flare-ups.
- Convenient motion-activated interior lighting for nighttime grilling.
- Easy-lift hood mechanism for effortless operation.
- Adaptable multi-position warming rack, compatible with rotisserie use.
- Dependable hot-surface electronic ignition for quick starts.
- Blue LED illuminated control knobs for precise adjustments in any light.
- User-friendly pull-out grease management system with integrated rotisserie rod storage.
- Deluxe cart featuring 2 folding side shelves, 2-drawer storage, 2 access doors with propane tank slide-out, and 6 locking caster wheels for mobility.
- Includes large-capacity sealed stainless steel smoker box for infusing rich, smoky flavors.
Twin Eagles 54" Outdoor Freestanding Gas Grill | The Ultimate in Mobile Culinary Excellence
Experience the pinnacle of outdoor cooking with the Twin Eagles 54-Inch Gas Grill with Rotisserie, now available on a Deluxe Cart. This freestanding culinary powerhouse combines expansive grilling capacity with cutting-edge features, all designed to create a mobile cooking station that can transform any outdoor space into a gourmet kitchen. At the heart of this impressive unit is a spacious 1,491 square inch cooking surface, easily accommodating large gatherings with room for up to 44 burgers. Crafted entirely in the USA using commercial-grade 304 stainless steel, this grill is built to withstand the rigors of outdoor use in any season.
The Twin Eagles proprietary grilling system sets new standards in heat production, distribution, and retention. This advanced design ensures rapid preheating, higher cooking temperatures, and uniform heat across the grilling surface. The innovative airflow system, featuring oversized vents, enhances performance while extending the lifespan of critical components. Powering this culinary marvel are three high-performance U-shaped burners, each delivering 25,000 BTUs. The multi-port design and deep firebox ensure even heat distribution, while the hot surface ignition system provides reliable starts every time. Ceramic briquette trays offer consistent heat rise and protect the burners from grease accumulation.
Versatility is key with adjustable heat zone dividers, allowing for distinct temperature zones across the cooking surface. The 3/8-inch thick hexagonal cooking grates, made from commercial-grade stainless steel, provide excellent heat retention and create picture-perfect grill marks. A standout feature is the integrated rotisserie system, boasting a 100 lb. capacity and a dedicated 28,000 BTU infrared burner. This system opens up a world of cooking possibilities, from slow-roasted meats to perfectly crisped poultry. For those seeking steakhouse-quality results, the high-intensity 25,000 BTU infrared sear burner delivers intense heat for the perfect crust on meats and vegetables alike.
The Deluxe Cart adds a new dimension of functionality to this already impressive grill. Featuring dual folding side shelves, it provides expanded prep space when needed and compact storage when not in use. The cart includes a double drawer system with soft-close glides for utensil and tool storage, plus two single access doors – one with a storage shelf and another with a slide-out propane tank holder. Six heavy-duty locking caster wheels ensure easy mobility and stable positioning. The innovative grilling designs extend to every aspect of the grill. Motion-activated interior lighting illuminates the cooking surface when needed, while blue LED-backlit control knobs ensure precise adjustments in any light. The assisted hood mechanism allows for effortless opening, and the pull-out grease management system simplifies cleanup.
To round out its impressive feature set, this Twin Eagles grill includes a sealed smoker box, perfect for infusing your dishes with rich, smoky flavors. Experience the height of outdoor cooking luxury with the Twin Eagles 54-Inch Freestanding Gas Grill. It's not just a grill – it's a comprehensive, mobile outdoor cooking system designed to inspire culinary creativity and elevate your outdoor entertaining, wherever you choose to set it up.
Manufacturer Information
Click here for the Owner Manual
Click here for the 5 Part Grilling System
Click here for the Cart Assembly Guide
Click here for Smoker Box Instructions
Warranty Information
The stainless steel main burners, hexagonal grates, and all fabricated stainless steel components are warranted to be free from defects in materials and workmanship under normal residential use for the lifetime of the product. The stainless steel briquette trays, sear zone burners, rotisserie burners, and drip pans are warranted for a period of five (5) years under normal use. All other grill components are covered for two (2) years from the original date of purchase. For one (1) year from the original purchase date, your Twin Eagles grill warranty includes all parts and labor required to repair or replace any defective part. For multi-user settings, such as bed and breakfast inns and private clubs, Twin Eagles offers a warranty of ninety (90) days from the original date of purchase, covering defects in materials and workmanship. This warranty does not apply to restaurants or primarily commercial settings. Refer to the manufacturer's manual for complete warranty details.
Specs & Dimensions
Twin Eagles C-Series 54-Inch Gas Grill w/ Sear Zone & Rotisserie |
|
|---|---|
| Fuel Type |
|
| Width | 78.19" |
| Depth | 29.64" |
| Height | 62.98" |
| Weight | 540 lbs. |
| Number of Burners | 4 Burners |
| Burner Material | 304 Stainless Steel |
| Burner Type | U-Shaped Burners |
| Total BTUs | 100,000 BTUs |
| Grilling Surface Dimensions | 50" X 20" |
| Main Grilling Area Surface | 1000 Sq. Inches |
| Secondary Grilling Area Surface | 491 Sq. Inches |
| Total Grilling Area Surface | 1491 Sq. Inches |
| Burger Count | 44 Burgers |
| Rotisserie Burner Total BTUs | 28,000 BTUs |
| Integrated Rotisserie Systems | 100 lbs. |
| Infrared Sear Burner BTUs | 25,000 BTUs |
| Exterior Material | 304 Stainless Steel |
| Cooking Grate Material | Stainless Steel |
| Cooking Grate Type | 3/8" Hexagonal Cooking Grate |
| Ceramic Briquettes | Included |
| Spring Hood | Yes |
| Grill Lights | Internal / External |
| Internal Grill Lights | Dual Halogen Lights w/ Motion Sensors |
| Exterior Grill Lights | Blue Indigo LED Lights |
| Electrical Supply | 120V, 60Hz, 4A |
| Electrical Service | 15 Amp Dedicated Circuit |
| Power Cord Length | 5 Feet |
| Receptible | 3 Prong Grounding Plug |
| Thermometer | Analog |
| Made in the USA | Yes |
Shipping & Delivery Info
Shipping Quick Facts
- Free Shipping: Available for orders over $99 within the Continental US.
- Flat-Rate Shipping: $10.95 for orders under $99.
- Free Curbside Liftgate Delivery: Included with all freight and LTL deliveries.
- White Glove & Installation Service Available: Call 888-678-3530 to arrange your installation and delivery.
- Scheduled Delivery Appointments: All freight and LTL deliveries include a scheduled appointment at your convenience to ensure you're home.
- Cancellations: Allowed before dispatch; refer to our Return Policy if the order has already shipped.
Shipping & Delivery Details
This Shipping Policy applies to orders shipped within the United States (excluding Hawaii & Alaska). By placing an order with us, you accept the policies contained herein.
Enjoy free shipping for orders over $99. Orders under $99 pay a flat shipping fee of $10.95. Benefit from complimentary shipping for your entire purchase delivered straight to your home, even for the larger items! *Applies only within the Continental US.
Estimated Delivery Time
Post shipment, anticipate receiving your items within a timeframe of 3-5 business days. We utilize UPS and FedEx for smaller items. It's crucial to note that more substantial items and certain orders are dispatched via freight. Freight shipping is somewhat more intricate compared to regular parcel deliveries, hence understanding the process in advance ensures a smooth delivery experience.
Freight Shipment Specifics
The majority of freight items are shipped on pallets. Some delivery companies will reach out to fix a delivery slot, whereas others aim to drop off your order at the most accessible spot nearest to your home, preferably close to a garage. The shipping confirmation email will detail the specific delivery procedures to anticipate.
For Scheduled Delivery
Companies that arrange delivery slots necessitate your presence for the delivery and your signature for confirmation. Deliveries are made using a semi-truck with lift gate service, placing the shipment by the curb. Should you grant permission for the delivery to be left unsupervised, BBQ Kitchen Pros cannot assume responsibility for any ensuing damages. The process might seem daunting, but for a comprehensive understanding, we recommend you peruse our thorough freight delivery guide to prevent unforeseen challenges.
For Non-Scheduled Deliveries
Delivery services that don't operate on appointments don't mandate your presence or a scheduled delivery slot. There's also no signature required upon receipt. Without the hassle of scheduling or waiting around, let the delivery come to you. If you're home during the drop-off, the driver can be asked to place your items in the garage. If you're away, they'll position it close to the garage or main entry.
Dispatch Timeframe
Items are typically dispatched from our warehouse within 1-3 business days. Affordable $10.95 Flat-Rate Shipping Orders below $99+ benefit from a consistent shipping rate. As your purchase value goes up, your shipping charge remains unchanged!
Change of Address
Once your order is in transit, we cannot change the delivery address. If you need to change the delivery address, please contact us within 24 hours of placing your order at support@bbqkitchenpros.com.
Cancellations
You may cancel your order at any time before it has been dispatched. If your order has already been dispatched, please refer to our Return Policy.
Parcels Damaged in Transit
If you find that your parcel has been damaged in transit, please reject the parcel if possible and contact our customer service. If the parcel has been delivered without your presence, please contact customer service for further assistance.
If you have any questions or concerns regarding our Shipping Policy, please contact us at support@bbqkitchenpros.com.
Easy Returns
Easy Returns
- 30-Day Returns – Hassle-free returns within 30 days of purchase.
- Easy Process – Contact us for quick approval and a prepaid return label.
- No Restocking Fees – Enjoy full refunds without additional deductions.
- Free Damage Protection – We’ll replace or refund damaged or incorrect items quickly, covering all shipping and additional costs for your convenience.
- Prepaid Shipping Labels – Convenient return shipping within the continental US.
- Return Shipping: We take care of all return logistics, and the shipping cost is deducted directly from your refund—no separate payments required.
BBQ Kitchen Pros Return Policy
At BBQ Kitchen Pros, we want our customers to be completely satisfied with their purchases. If for any reason you are not satisfied with your order, we offer a return and refund policy.
30 Day Returns
We accept returns within 30 days of the date of purchase. If you wish to return an item, please contact our customer service department to receive an authorization number before shipping the item back to us. Please note that items returned without an authorization number will not be accepted. Items must be returned in new condition.
Return Shipping
We stand behind our products and want you to be satisfied with them. In the case that you decide to return your purchase, we will gladly refund you for the product in its entirety minus the cost of shipping and return shipping incurred by BBQ Kitchen Pros.
To qualify for return shipping, items must be returned in the original packaging, and pallet, (if included) and within the continental US. Once your return is approved and processed, we will provide a prepaid return shipping label. Simply print the label and adhere to the package. Please ensure the returned item is packed securely to avoid damage during transit.
Remember, returns only apply to items returned in the original packaging. If an item is returned in non-original or damaged packaging, the customer may be responsible for any return shipping costs. In addition, freight shipping is scheduled for pick-up at a specific date and time, which is agreed upon by the customer. and customers must be there at the scheduled time. Missing scheduled freight time will result in a dry run fee which is issued by the shipping company.
Damaged Items
If your order arrives damaged, defective, or incorrect, please make a note of it immediately when signing for delivery and send photos to support@bbqkitchenpros.com on the day of delivery.
Original Packaging Please keep all the original packaging for any items that need to be returned. Items that are not returned in their original packaging may not be accepted for return.
Non-Refundable Items that become damaged after use are non-refundable unless specified under warranty.
We hope that our return and refund policy makes it easy for you to shop with confidence at BBQ Kitchen Pros. If you have any questions or concerns about our policy, please don't hesitate to contact our customer service department.
A. 30 Day Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. Items must be returned in new condition. You’ll also need a receipt or proof of purchase.
B. Easy Return Process
To start a return, you can contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530. Once your return is accepted, we’ll send you a return shipping label as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Items that are not eligible for return include the following:
Custom-made, special-order, and made-to-order products. Items are marked non-returnable in the item description.
C. Damaged & Wrong Products & Issues
Please inspect your order upon reception and contact us immediately within 24 hours if the item is defective or damaged or if you received the wrong item so that we can evaluate the issue and make it right. To return your product, you should contact our mail. Depending on where you live, the time it may take for your exchanged product to reach you may vary.
D. Exchanges
We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530.
E. No Re-stocking Fees
For our products, there is no Restocking Fee.
F. Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded back to your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund too.
