Placeholder Twin Eagles 36-Inch Gas Grill with Sear Zone & Rotisserie On Cart — BBQ Kitchen Pros
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Expertise You Can Trust: Family-Operated with 20 Years of Experience
Expertise You Can Trust: Family-Operated with 20 Years of Experience

Twin Eagles 36-Inch 3-Burner Gas Grill with Sear Zone & Infrared Rotisserie Burner On Deluxe Cart

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Original Price $11,645.45
Current Price $10,248.00
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    Twin Eagles 36 Freestanding Grill With Sear Zone & Rotisserie 


    Key Features

    • American Craftsmanship: Proudly made in the USA with premium heavy-gauge 304 stainless steel for unmatched strength and durability.
    • Infrared Rotisserie Burner: 14,000 BTU burner ideal for roasting and slow cooking.
    • Advanced Rotisserie System: Chain-driven mechanism with a 100 lb. capacity for versatile grilling.
    • Sear Zone Burner: Includes a 25,000 BTU infrared sear burner for steakhouse-quality searing right in your backyard.
    • Deep Grill Firebox: Minimizes hot spots and ensures even grilling with high-performance burners.
    • Innovative 5-Part Grilling System: Ensures rapid preheating, higher temperatures, and even heat distribution for precise, energy-efficient grilling.
    • High-Performance Burners: Three 14-gauge 304 stainless steel U-shaped burners, each providing 25,000 BTUs for a wide temperature range and even heat distribution.
    • Hexagonal Cooking Grates: 3/8-inch electro-polished grates for excellent heat retention and even cooking, reducing the risk of food falling through.
    • Heat Zone Separator: Allows creation of different cooking zones for various BBQ favorites at different temperatures.
    • Ceramic Briquettes: Enhance grilling flavor, protect burners, and prevent flare-ups by vaporizing flavor drippings.
    • Motion-Activated Grill Lights: Dual interior lights with a motion-activated switch for enhanced visibility.
    • Effortless Hood System: Easy-to-open hood assist system for smooth operation.
    • Multi-Position Warming Rack: Provides extra space and accommodates larger BBQ items, ideal when using the built-in rotisserie.
    • Hot-Surface Electronic Ignition: Ensures a quick, reliable start every time with a simple push-to-start mechanism.
    • Backlit Control Knobs: Indigo blue indicators for precision gas control, day or night.
    • Convenient Grease Management: Pull-out grease drawer for easy disposal and rotisserie rod storage.
    • Sealed Smoker Box: Large capacity smoker box that pairs perfectly with the rotisserie kit, adding rich, smoky flavors to your grilling.
    • Deluxe Cart: Includes a double drawer/single door grill cart with folding side shelves, soft-closing drawers, propane slide-out holder, and caster wheels.

    Twin 36" Outdoor Gas Grill w/ Cart | Top-Tier Mobile Grilling

    The Twin Eagles 36-Inch Gas Grill by Dometic redefines luxury grilling by meticulously designing each component for unparalleled durability, versatility, and high performance. This 36-inch gas grill is one of the most popular sizes in the industry, offering ample capacity to grill all your BBQ favorites and host large gatherings, fitting up to 28 burgers at once. Proudly made in the USA, Twin Eagles C-Series grills are constructed entirely from premium 304 stainless steel. This robust construction, both inside and out, ensures long-lasting durability and exceptional strength, providing superior protection against all weather conditions and high heat from intense grilling sessions.

    Adding to its versatility, the grill includes a deluxe grill cart made from 304 heavy-gauge stainless steel. The cart features dual folding side shelves for expanded cooking space and easy storage, ample storage space below with a double drawer system featuring soft-closing drawers for effortless operation and to prevent slamming. The cart also has a single access door with a gas tank holder and slide-out tray for secure and easy access when replacing your fuel. Equipped with four caster wheels with locking mechanisms, this cart ensures easy mobility around your patio or backyard.

    The Twin Eagles 5-Part Grilling System, designed exclusively by Twin Eagles, perfects heat production, delivery, and retention. This innovative system guarantees faster preheating, higher temperatures, even heat distribution, complete control, and efficient gas use. The built-in drafting system features oversized louvered openings that enhance air intake, maintaining heat above the burners and accelerating its movement to the cooking surface, preventing burner fatigue.

    The direct heat component supplies the intense heat needed for searing and grilling. Equipped with three 14-gauge high-powered U-shaped burners, delivering a total of 75,000 BTUs, the grill ensures even heat distribution across the entire surface. The burners are easily ignited by a hot surface ignition system, providing a safe and reliable start every time. Thick ceramic briquette trays allow heat to rise uniformly, ensuring faster preheating and minimal gas consumption while protecting the burners from grease and preventing flare-ups.

    The radiant heat system uses high-grade ceramic briquettes that distribute heat evenly. These briquettes absorb heat quickly and efficiently, providing consistent heat distribution across the entire cooking surface. Zone grilling is achieved with stainless steel heat zone dividers between burners, creating distinct cooking zones with independent temperature control, allowing you to grill various foods at different temperatures simultaneously or use a single zone for small volume grilling. The 3/8-inch thick hexagonal cooking grates, made of heavy commercial-grade 304 stainless steel, offer increased mass for better heat retention, ensuring even cooking and impressive grill marks. Above the grilling surface, a multi-position warming rack provides additional space for larger BBQ items and extra room when using the built-in rotisserie.

    The Twin Eagles 36-Inch Grill includes an integrated rotisserie burner, delivering 14,000 BTUs for precision temperature control, easily managed from the front control panel with a hot surface electric ignition for a quick start. The grill features a pull-out grease drawer for easy grease management, which doubles as a storage compartment for the rotisserie spit. Additionally, this version of the Twin Eagles C-Series features a powerful drop-in sear burner, providing 25,000 BTUs for perfect searing, reducing flare-ups and controlled from the front panel. This infrared burner is one of the most powerful in the grilling industry and replaces your left side main burner, giving you complete searing versatility right in your backyard with precision temperature control. 

    Featuring an indestructible dual-lined grill hood with bright halogen lights activates with motion sensors, turning on when the hood is lifted and off when closed. The hood also includes an easy-to-open assist system for effortless operation. The front control panel boasts illuminated glass control bezels with Indigo blue indicators, providing clear visibility and precision in adjusting heat settings, even in low-light conditions. This feature enhances both the functionality and aesthetics of your outdoor kitchen, ensuring accurate temperature control for perfect grilling results. Additionally, each Twin Eagles grill comes with a drop-in stainless steel, sealed smoker box to infuse your dishes with enhanced flavor.


    Manufacturer Information

    Click here for the Owner Manual

    Click here for the Cart Assembly Guide

    Click here for the 5 Part Grilling System

    Click here for Smoker Box Instructions


    Warranty Information

    The stainless steel main burners, hexagonal grates, and all fabricated stainless steel components are warranted to be free from defects in materials and workmanship under normal residential use for the lifetime of the product. The stainless steel briquette trays, sear zone burners, rotisserie burners, and drip pans are warranted for a period of five (5) years under normal use. All other grill components are covered for two (2) years from the original date of purchase. For one (1) year from the original purchase date, your Twin Eagles grill warranty includes all parts and labor required to repair or replace any defective part. For multi-user settings, such as bed and breakfast inns and private clubs, Twin Eagles offers a warranty of ninety (90) days from the original date of purchase, covering defects in materials and workmanship. This warranty does not apply to restaurants or primarily commercial settings. Refer to the manufacturer's manual for complete warranty details.


    Twin Eagles C-Series 36-Inch Gas Grill

    Fuel Type
    • Natural Gas
    • Propane
    Width 60.19"
    Depth 29.64"
    Height  62.98"
    Weight 450 lbs.
    Number of Burners 3 Burners
    Burner Material 304 Stainless Steel
    Burner Type U-Shaped Burners
    Total BTUs 75000 BTUs
    Grilling Surface Dimensions 32 X 20"
    Main Grilling Area Surface 640 Sq. Inches
    Secondary Grilling Area Surface 308 Sq. Inches
    Total Grilling Area Surface 948 Sq. Inches
    Burger Count 28 Burgers
    Sear Burner Total BTUs 25,000 BTUs
    Rotisserie Burner Total BTUs 14,000 BTUs
    Integrated Rotisserie Systems 100 lbs.
    Exterior Material 304 Stainless Steel 
    Cooking Grate Material Stainless Steel
    Cooking Grate Type 3/8" Hexagonal Cooking Grate
    Ceramic Briquettes Included
    Spring Hood Yes
    Grill Lights Internal / External
    Internal Grill Lights Dual Halogen Lights w/ Motion Sensors
    Exterior Grill Lights Blue Indigo LED Lights
    Electrical Supply 120V, 60Hz, 4A
    Electrical Service 15 Amp Dedicated Circuit
    Power Cord Length 5 Feet
    Receptible 3 Prong Grounding Plug
    Thermometer Analog
    Grill Cart Storage Double Drawer/Single Door Combo
    Folding Side Shelves Included
    Slide-Out Gas Tank Holder Included
    Soft-Closing Drawers Included
    Made in the USA Yes

    This Shipping Policy applies to orders shipped within the United States. By placing an order with us, you accept the policies contained herein.

    Shipping & Delivery Details

    Enjoy a shipping fee of only $10.95 for orders exceeding $99. Benefit from complimentary shipping for your entire purchase delivered straight to your home, even for the larger items! *Applies only within the Continental US.

    Estimated Delivery Time

    Post shipment, anticipate your items within a timeframe of 3-5 business days. We utilize UPS and FedEx for smaller items. It's crucial to note that more substantial items and certain orders are dispatched via freight. Freight shipping is somewhat more intricate compared to regular parcel deliveries, hence understanding the process in advance ensures a smooth delivery experience.

    Freight Shipment Specifics

    The majority of freight items are shipped on pallets. Some delivery companies will reach out to fix a delivery slot, whereas others aim to drop off your order at the most accessible spot nearest to your home, preferably close to a garage. The shipping confirmation email will detail the specific delivery procedure to anticipate.

    For Scheduled Delivery

    Companies that arrange delivery slots necessitate your presence for the delivery and your signature for confirmation. Deliveries are made using a semi-truck with lift gate services, placing the shipment by the curb. Should you grant permission for the delivery to be left unsupervised, BBQ Kitchen Pros cannot assume responsibility for any ensuing damages. The process might seem daunting, but for a comprehensive understanding, we recommend you peruse our thorough freight delivery guide to prevent unforeseen challenges.

    For Non-Scheduled Deliveries

    Delivery services that don't operate on appointments don't mandate your presence or a scheduled delivery slot. There's also no signature required upon receipt. Without the hassle of scheduling or waiting around, let the delivery come to you. If you're home during the drop-off, the driver can be asked to place your items in the garage. If you're away, they'll position it close to the garage or main entry.

    Dispatch Timeframe

    Items are typically dispatched from our warehouse within 1-3 business days. Affordable $10.95 Flat-Rate Shipping Orders below $99+ benefit from a consistent shipping rate. As your purchase value goes up, your shipping charge remains unchanged!

    Change of Address

    Once your order is in transit, we cannot change the delivery address. If you need to change the delivery address, please contact us within 24 hours of placing your order at support@bbqkitchenpros.com.

    Cancellations

    You may cancel your order at any time before it has been dispatched. If your order has already been dispatched, please refer to our Return Policy.

    Parcels Damaged in Transit

    If you find that your parcel has been damaged in transit, please reject the parcel if possible and contact our customer service. If the parcel has been delivered without your presence, please contact customer service for further assistance.

    If you have any questions or concerns regarding our Shipping Policy, please contact us at support@bbqkitchenpros.com.

    BBQ Kitchen Pros Return Policy

    At BBQ Kitchen Pros, we want our customers to be completely satisfied with their purchases. If for any reason you are not satisfied with your order, we offer a return and refund policy.

    30 Day Returns

    We accept returns within 30 days of the date of purchase. If you wish to return an item, please contact our customer service department to receive an authorization number before shipping the item back to us. Please note that items returned without an authorization number will not be accepted. Items must be returned in new condition. 

    Return Shipping

    We stand behind our products and want you to be satisfied with them. In the case that you decide to return your purchase, we will gladly refund you for the product in its entirety minus the cost of shipping and return shipping incurred by BBQ Kitchen Pros.

    To qualify for return shipping, items must be returned in the original packaging, pallet, and within the continental US. Once your return is approved and processed, we will provide a prepaid return shipping label. Simply print the label and adhere it to the package. Please ensure the returned item is packed securely to avoid damage during transit.

    Remember, returns only apply to items returned in the original packaging and pallet. If an item is returned in non-original or damaged packaging, the customer may be responsible for any return shipping costs. In addition, freight shipping is scheduled for pick-up at a specific date and time, which is agreed upon by the customer. and customers must be there at the scheduled time. Missing scheduled freight time will result in a dry run fee which is issued by the shipping company. 

    Damaged Items

    If your order arrives damaged, defective, or incorrect, please make a note of it immediately when signing for delivery and send photos to support@bbqkitchenpros.com on the day of delivery. 

    Original Packaging Please keep all the original packaging and pallets for any items that need to be returned. Items that are not returned in their original packaging may not be accepted for return.

    Non-Refundable Items that become damaged after use are non-refundable unless specified under warranty.

    We hope that our return and refund policy makes it easy for you to shop with confidence at BBQ Kitchen Pros. If you have any questions or concerns about our policy, please don't hesitate to contact our customer service department.

    A. 30 Day Return Policy

    We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. Items must be returned in new condition. You’ll also need a receipt or proof of purchase.

    B. Easy Return Process

    To start a return, you can contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530. Once your return is accepted, we’ll send you a return shipping label as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

    Items that are not eligible for return include the following:

    Custom-made, special-order, and made-to-order products. Items are marked non-returnable in the item description. 

    C. Damaged & Wrong Products & Issues

    Please inspect your order upon reception and contact us immediately within 24 hours if the item is defective or damaged or if you received the wrong item so that we can evaluate the issue and make it right.
    To return your product, you should contact our mail.
    Depending on where you live, the time it may take for your exchanged product to reach you may vary.

    D. Exchanges

    We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530.

    E. No Re-stocking Fees

    For our products, there is no Restocking Fee.

    F. Refunds

    We will notify you once we’ve received and inspected your return and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded back to your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund too.

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    Daniel W.
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    Twin Eagles 36 Freestanding Grill With Sear Zone & Rotisserie 


    Key Features

    • American Craftsmanship: Proudly made in the USA with premium heavy-gauge 304 stainless steel for unmatched strength and durability.
    • Infrared Rotisserie Burner: 14,000 BTU burner ideal for roasting and slow cooking.
    • Advanced Rotisserie System: Chain-driven mechanism with a 100 lb. capacity for versatile grilling.
    • Sear Zone Burner: Includes a 25,000 BTU infrared sear burner for steakhouse-quality searing right in your backyard.
    • Deep Grill Firebox: Minimizes hot spots and ensures even grilling with high-performance burners.
    • Innovative 5-Part Grilling System: Ensures rapid preheating, higher temperatures, and even heat distribution for precise, energy-efficient grilling.
    • High-Performance Burners: Three 14-gauge 304 stainless steel U-shaped burners, each providing 25,000 BTUs for a wide temperature range and even heat distribution.
    • Hexagonal Cooking Grates: 3/8-inch electro-polished grates for excellent heat retention and even cooking, reducing the risk of food falling through.
    • Heat Zone Separator: Allows creation of different cooking zones for various BBQ favorites at different temperatures.
    • Ceramic Briquettes: Enhance grilling flavor, protect burners, and prevent flare-ups by vaporizing flavor drippings.
    • Motion-Activated Grill Lights: Dual interior lights with a motion-activated switch for enhanced visibility.
    • Effortless Hood System: Easy-to-open hood assist system for smooth operation.
    • Multi-Position Warming Rack: Provides extra space and accommodates larger BBQ items, ideal when using the built-in rotisserie.
    • Hot-Surface Electronic Ignition: Ensures a quick, reliable start every time with a simple push-to-start mechanism.
    • Backlit Control Knobs: Indigo blue indicators for precision gas control, day or night.
    • Convenient Grease Management: Pull-out grease drawer for easy disposal and rotisserie rod storage.
    • Sealed Smoker Box: Large capacity smoker box that pairs perfectly with the rotisserie kit, adding rich, smoky flavors to your grilling.
    • Deluxe Cart: Includes a double drawer/single door grill cart with folding side shelves, soft-closing drawers, propane slide-out holder, and caster wheels.

    Twin 36" Outdoor Gas Grill w/ Cart | Top-Tier Mobile Grilling

    The Twin Eagles 36-Inch Gas Grill by Dometic redefines luxury grilling by meticulously designing each component for unparalleled durability, versatility, and high performance. This 36-inch gas grill is one of the most popular sizes in the industry, offering ample capacity to grill all your BBQ favorites and host large gatherings, fitting up to 28 burgers at once. Proudly made in the USA, Twin Eagles C-Series grills are constructed entirely from premium 304 stainless steel. This robust construction, both inside and out, ensures long-lasting durability and exceptional strength, providing superior protection against all weather conditions and high heat from intense grilling sessions.

    Adding to its versatility, the grill includes a deluxe grill cart made from 304 heavy-gauge stainless steel. The cart features dual folding side shelves for expanded cooking space and easy storage, ample storage space below with a double drawer system featuring soft-closing drawers for effortless operation and to prevent slamming. The cart also has a single access door with a gas tank holder and slide-out tray for secure and easy access when replacing your fuel. Equipped with four caster wheels with locking mechanisms, this cart ensures easy mobility around your patio or backyard.

    The Twin Eagles 5-Part Grilling System, designed exclusively by Twin Eagles, perfects heat production, delivery, and retention. This innovative system guarantees faster preheating, higher temperatures, even heat distribution, complete control, and efficient gas use. The built-in drafting system features oversized louvered openings that enhance air intake, maintaining heat above the burners and accelerating its movement to the cooking surface, preventing burner fatigue.

    The direct heat component supplies the intense heat needed for searing and grilling. Equipped with three 14-gauge high-powered U-shaped burners, delivering a total of 75,000 BTUs, the grill ensures even heat distribution across the entire surface. The burners are easily ignited by a hot surface ignition system, providing a safe and reliable start every time. Thick ceramic briquette trays allow heat to rise uniformly, ensuring faster preheating and minimal gas consumption while protecting the burners from grease and preventing flare-ups.

    The radiant heat system uses high-grade ceramic briquettes that distribute heat evenly. These briquettes absorb heat quickly and efficiently, providing consistent heat distribution across the entire cooking surface. Zone grilling is achieved with stainless steel heat zone dividers between burners, creating distinct cooking zones with independent temperature control, allowing you to grill various foods at different temperatures simultaneously or use a single zone for small volume grilling. The 3/8-inch thick hexagonal cooking grates, made of heavy commercial-grade 304 stainless steel, offer increased mass for better heat retention, ensuring even cooking and impressive grill marks. Above the grilling surface, a multi-position warming rack provides additional space for larger BBQ items and extra room when using the built-in rotisserie.

    The Twin Eagles 36-Inch Grill includes an integrated rotisserie burner, delivering 14,000 BTUs for precision temperature control, easily managed from the front control panel with a hot surface electric ignition for a quick start. The grill features a pull-out grease drawer for easy grease management, which doubles as a storage compartment for the rotisserie spit. Additionally, this version of the Twin Eagles C-Series features a powerful drop-in sear burner, providing 25,000 BTUs for perfect searing, reducing flare-ups and controlled from the front panel. This infrared burner is one of the most powerful in the grilling industry and replaces your left side main burner, giving you complete searing versatility right in your backyard with precision temperature control. 

    Featuring an indestructible dual-lined grill hood with bright halogen lights activates with motion sensors, turning on when the hood is lifted and off when closed. The hood also includes an easy-to-open assist system for effortless operation. The front control panel boasts illuminated glass control bezels with Indigo blue indicators, providing clear visibility and precision in adjusting heat settings, even in low-light conditions. This feature enhances both the functionality and aesthetics of your outdoor kitchen, ensuring accurate temperature control for perfect grilling results. Additionally, each Twin Eagles grill comes with a drop-in stainless steel, sealed smoker box to infuse your dishes with enhanced flavor.


    Manufacturer Information

    Click here for the Owner Manual

    Click here for the Cart Assembly Guide

    Click here for the 5 Part Grilling System

    Click here for Smoker Box Instructions


    Warranty Information

    The stainless steel main burners, hexagonal grates, and all fabricated stainless steel components are warranted to be free from defects in materials and workmanship under normal residential use for the lifetime of the product. The stainless steel briquette trays, sear zone burners, rotisserie burners, and drip pans are warranted for a period of five (5) years under normal use. All other grill components are covered for two (2) years from the original date of purchase. For one (1) year from the original purchase date, your Twin Eagles grill warranty includes all parts and labor required to repair or replace any defective part. For multi-user settings, such as bed and breakfast inns and private clubs, Twin Eagles offers a warranty of ninety (90) days from the original date of purchase, covering defects in materials and workmanship. This warranty does not apply to restaurants or primarily commercial settings. Refer to the manufacturer's manual for complete warranty details.


    Twin Eagles C-Series 36-Inch Gas Grill

    Fuel Type
    • Natural Gas
    • Propane
    Width 60.19"
    Depth 29.64"
    Height  62.98"
    Weight 450 lbs.
    Number of Burners 3 Burners
    Burner Material 304 Stainless Steel
    Burner Type U-Shaped Burners
    Total BTUs 75000 BTUs
    Grilling Surface Dimensions 32 X 20"
    Main Grilling Area Surface 640 Sq. Inches
    Secondary Grilling Area Surface 308 Sq. Inches
    Total Grilling Area Surface 948 Sq. Inches
    Burger Count 28 Burgers
    Sear Burner Total BTUs 25,000 BTUs
    Rotisserie Burner Total BTUs 14,000 BTUs
    Integrated Rotisserie Systems 100 lbs.
    Exterior Material 304 Stainless Steel 
    Cooking Grate Material Stainless Steel
    Cooking Grate Type 3/8" Hexagonal Cooking Grate
    Ceramic Briquettes Included
    Spring Hood Yes
    Grill Lights Internal / External
    Internal Grill Lights Dual Halogen Lights w/ Motion Sensors
    Exterior Grill Lights Blue Indigo LED Lights
    Electrical Supply 120V, 60Hz, 4A
    Electrical Service 15 Amp Dedicated Circuit
    Power Cord Length 5 Feet
    Receptible 3 Prong Grounding Plug
    Thermometer Analog
    Grill Cart Storage Double Drawer/Single Door Combo
    Folding Side Shelves Included
    Slide-Out Gas Tank Holder Included
    Soft-Closing Drawers Included
    Made in the USA Yes

    This Shipping Policy applies to orders shipped within the United States. By placing an order with us, you accept the policies contained herein.

    Shipping & Delivery Details

    Enjoy a shipping fee of only $10.95 for orders exceeding $99. Benefit from complimentary shipping for your entire purchase delivered straight to your home, even for the larger items! *Applies only within the Continental US.

    Estimated Delivery Time

    Post shipment, anticipate your items within a timeframe of 3-5 business days. We utilize UPS and FedEx for smaller items. It's crucial to note that more substantial items and certain orders are dispatched via freight. Freight shipping is somewhat more intricate compared to regular parcel deliveries, hence understanding the process in advance ensures a smooth delivery experience.

    Freight Shipment Specifics

    The majority of freight items are shipped on pallets. Some delivery companies will reach out to fix a delivery slot, whereas others aim to drop off your order at the most accessible spot nearest to your home, preferably close to a garage. The shipping confirmation email will detail the specific delivery procedure to anticipate.

    For Scheduled Delivery

    Companies that arrange delivery slots necessitate your presence for the delivery and your signature for confirmation. Deliveries are made using a semi-truck with lift gate services, placing the shipment by the curb. Should you grant permission for the delivery to be left unsupervised, BBQ Kitchen Pros cannot assume responsibility for any ensuing damages. The process might seem daunting, but for a comprehensive understanding, we recommend you peruse our thorough freight delivery guide to prevent unforeseen challenges.

    For Non-Scheduled Deliveries

    Delivery services that don't operate on appointments don't mandate your presence or a scheduled delivery slot. There's also no signature required upon receipt. Without the hassle of scheduling or waiting around, let the delivery come to you. If you're home during the drop-off, the driver can be asked to place your items in the garage. If you're away, they'll position it close to the garage or main entry.

    Dispatch Timeframe

    Items are typically dispatched from our warehouse within 1-3 business days. Affordable $10.95 Flat-Rate Shipping Orders below $99+ benefit from a consistent shipping rate. As your purchase value goes up, your shipping charge remains unchanged!

    Change of Address

    Once your order is in transit, we cannot change the delivery address. If you need to change the delivery address, please contact us within 24 hours of placing your order at support@bbqkitchenpros.com.

    Cancellations

    You may cancel your order at any time before it has been dispatched. If your order has already been dispatched, please refer to our Return Policy.

    Parcels Damaged in Transit

    If you find that your parcel has been damaged in transit, please reject the parcel if possible and contact our customer service. If the parcel has been delivered without your presence, please contact customer service for further assistance.

    If you have any questions or concerns regarding our Shipping Policy, please contact us at support@bbqkitchenpros.com.

    BBQ Kitchen Pros Return Policy

    At BBQ Kitchen Pros, we want our customers to be completely satisfied with their purchases. If for any reason you are not satisfied with your order, we offer a return and refund policy.

    30 Day Returns

    We accept returns within 30 days of the date of purchase. If you wish to return an item, please contact our customer service department to receive an authorization number before shipping the item back to us. Please note that items returned without an authorization number will not be accepted. Items must be returned in new condition. 

    Return Shipping

    We stand behind our products and want you to be satisfied with them. In the case that you decide to return your purchase, we will gladly refund you for the product in its entirety minus the cost of shipping and return shipping incurred by BBQ Kitchen Pros.

    To qualify for return shipping, items must be returned in the original packaging, pallet, and within the continental US. Once your return is approved and processed, we will provide a prepaid return shipping label. Simply print the label and adhere it to the package. Please ensure the returned item is packed securely to avoid damage during transit.

    Remember, returns only apply to items returned in the original packaging and pallet. If an item is returned in non-original or damaged packaging, the customer may be responsible for any return shipping costs. In addition, freight shipping is scheduled for pick-up at a specific date and time, which is agreed upon by the customer. and customers must be there at the scheduled time. Missing scheduled freight time will result in a dry run fee which is issued by the shipping company. 

    Damaged Items

    If your order arrives damaged, defective, or incorrect, please make a note of it immediately when signing for delivery and send photos to support@bbqkitchenpros.com on the day of delivery. 

    Original Packaging Please keep all the original packaging and pallets for any items that need to be returned. Items that are not returned in their original packaging may not be accepted for return.

    Non-Refundable Items that become damaged after use are non-refundable unless specified under warranty.

    We hope that our return and refund policy makes it easy for you to shop with confidence at BBQ Kitchen Pros. If you have any questions or concerns about our policy, please don't hesitate to contact our customer service department.

    A. 30 Day Return Policy

    We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. Items must be returned in new condition. You’ll also need a receipt or proof of purchase.

    B. Easy Return Process

    To start a return, you can contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530. Once your return is accepted, we’ll send you a return shipping label as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

    Items that are not eligible for return include the following:

    Custom-made, special-order, and made-to-order products. Items are marked non-returnable in the item description. 

    C. Damaged & Wrong Products & Issues

    Please inspect your order upon reception and contact us immediately within 24 hours if the item is defective or damaged or if you received the wrong item so that we can evaluate the issue and make it right.
    To return your product, you should contact our mail.
    Depending on where you live, the time it may take for your exchanged product to reach you may vary.

    D. Exchanges

    We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530.

    E. No Re-stocking Fees

    For our products, there is no Restocking Fee.

    F. Refunds

    We will notify you once we’ve received and inspected your return and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded back to your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund too.