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Twin Eagles 54-Inch Built-In Gas Grill with Sear Zone & Rotisserie
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Twin Eagles 54-Inch 4-Burner Built-In Gas Grill with Sear Zone & Rotisserie Burner

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Original Price $11,987.50
Current Price $10,549.00
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Twin Eagles 54 Grill With Sear Zone & Rotisserie 


Key Features

  • Expansive 1,491 square inch cooking surface, accommodating up to 44 burgers simultaneously.
  • High-intensity 25,000 BTU infrared sear burner for restaurant-quality results.
  • Integrated rotisserie system with 100 lb. capacity and dual independently operated 14,000 BTU infrared rotisserie burners (28,000 BTUs total).
  • Premium USA-made construction using heavy-gauge 304 stainless steel for superior outdoor durability.
  • Innovative firebox design for uniform heat distribution and cooking efficiency.
  • Three 25,000 BTU U-shaped main burners crafted from 14-gauge 304 stainless steel.
  • 3/8-inch hexagonal electro-polished cooking grates for superior heat retention.
  • Adjustable heat zone separators for versatile temperature control across the grill surface.
  • Ceramic briquette system for flavor enhancement and flare-up prevention.
  • Motion-activated interior lighting for improved visibility.
  • Assisted hood opening mechanism for effortless operation.
  • Multi-position warming rack adaptable for rotisserie use.
  • Reliable hot-surface electronic ignition system.
  • Blue LED-backlit control knobs for precise adjustment in any lighting condition.
  • Convenient pull-out grease management system with integrated rotisserie rod storage.
  • Includes large-capacity stainless steel sealed smoker box to add rich, smoky flavors.

Twin Eagles 54" Outdoor Gas Grill | Elevating Patio Cuisine

The Twin Eagles 54-Inch Gas Grill with Rotisserie represents the pinnacle of outdoor cooking technology. This impressive built-in grill combines an enormous grilling capacity with cutting-edge luxury outdoor cooking features, designed to transform your backyard into a culinary haven that can handle a BBQ cook out of any size. At its core, this grill offers an impressive 1,491 square inches of cooking area, easily handling large gatherings with space for up to 44 burgers. Crafted entirely in the USA using premium 304 stainless steel, it promises exceptional durability against the elements and intense heat.

The Twin Eagles 5 Part Grilling System optimizes heat production, distribution, and retention. This advanced design ensures rapid preheating, higher cooking temperatures, and uniform heat across the grilling surface. The grill's innovative airflow system features oversized vents, enhancing performance while extending the life of critical components.

Powering this culinary powerhouse are three high-performance U-shaped burners, each delivering 25,000 BTUs. The multi-port design and deep firebox ensure even heat distribution, while the hot surface ignition system provides reliable starts every time. Ceramic briquette trays offer consistent heat rise and protect the burners from grease accumulation.

The grill's versatility shines with its adjustable heat zone dividers, allowing for distinct temperature zones across the cooking surface. The 3/8-inch thick hexagonal cooking grates, made from commercial-grade stainless steel, provide excellent heat retention and create picture-perfect grill marks. 

A standout feature is the integrated rotisserie system, boasting a 100 lb. capacity and a dedicated 28,000 BTU infrared burner. This system opens up a world of cooking possibilities, from slow-roasted meats to perfectly crisped poultry. For those seeking steakhouse-quality results, the high-intensity 25,000 BTU infrared sear burner delivers intense heat for the perfect crust on meats and vegetables alike.

It's innovative design extends to every aspect of the grill. Motion-activated interior lighting illuminates the cooking surface when needed, while blue LED-backlit control knobs ensure precise adjustments in any light. The assisted hood mechanism allows for effortless opening, and the pull-out grease management system simplifies cleanup. 

To round out its impressive feature set, this Twin Eagles grill includes a sealed smoker box, perfect for infusing your dishes with rich, smoky flavors. Experience the height of outdoor cooking luxury with the Twin Eagles 54-Inch Gas Grill. It's more than just a grill – it's a comprehensive outdoor cooking system designed to inspire culinary creativity and elevate your outdoor entertaining.


Manufacturer Information

Click here for the Owner's Manual

Click here for the Cutout Dimensions

Click here for the 5 Part Grilling System

Click here for Smoker Box Instructions


Warranty Information

The stainless steel main burners, hexagonal grates, and all fabricated stainless steel components are warranted to be free from defects in materials and workmanship under normal residential use for the lifetime of the product. The stainless steel briquette trays, sear zone burners, rotisserie burners, and drip pans are warranted for a period of five (5) years under normal use. All other grill components are covered for two (2) years from the original date of purchase. For one (1) year from the original purchase date, your Twin Eagles grill warranty includes all parts and labor required to repair or replace any defective part. For multi-user settings, such as bed and breakfast inns and private clubs, Twin Eagles offers a warranty of ninety (90) days from the original date of purchase, covering defects in materials and workmanship. This warranty does not apply to restaurants or primarily commercial settings. Refer to the manufacturer's manual for complete warranty details.


Twin Eagles C-Series 54-Inch Gas Grill w/ Sear Zone & Rotisserie

Fuel Type
  • Natural Gas
  • Propane
Width 54"
Depth 29.64"
Height  26.39"
Weight 335 lbs.
Cut Out Depth 24 1/4"
Cut Out Height  11 3/4"
Cut Out Width 52 1/4"
Number of Burners 4 Burners
Burner Material 304 Stainless Steel
Burner Type U-Shaped Burners
Total BTUs 100,000 BTUs
Grilling Surface Dimensions 50" X 20"
Main Grilling Area Surface 1000 Sq. Inches
Secondary Grilling Area Surface 491 Sq. Inches
Total Grilling Area Surface 1491 Sq. Inches
Burger Count 44 Burgers
Rotisserie Burner Total BTUs 28,000 BTUs
Integrated Rotisserie Systems 100 lbs.
Infrared Sear Burner BTUs 25,000 BTUs
Exterior Material 304 Stainless Steel 
Cooking Grate Material Stainless Steel
Cooking Grate Type 3/8" Hexagonal Cooking Grate
Ceramic Briquettes Included
Spring Hood Yes
Grill Lights Internal / External
Internal Grill Lights Dual Halogen Lights w/ Motion Sensors
Exterior Grill Lights Blue Indigo LED Lights
Electrical Supply 120V, 60Hz, 4A
Electrical Service 15 Amp Dedicated Circuit
Power Cord Length 5 Feet
Receptible 3 Prong Grounding Plug
Thermometer Analog
Made in the USA Yes

Shipping Quick Facts

  • Free Shipping: Available for orders over $99 within the Continental US.
  • Flat-Rate Shipping: $10.95 for orders under $99.
  • Free Curbside Liftgate Delivery: Included with all freight and LTL deliveries.
  • White Glove & Installation Service Available: Call 888-678-3530 to arrange your installation and delivery.
  • Scheduled Delivery Appointments: All freight and LTL deliveries include a scheduled appointment at your convenience to ensure you're home.
  • Cancellations: Allowed before dispatch; refer to our Return Policy if the order has already shipped.

Shipping & Delivery Details

This Shipping Policy applies to orders shipped within the United States (excluding Hawaii & Alaska). By placing an order with us, you accept the policies contained herein.

Enjoy free shipping for orders over $99. Orders under $99 pay a flat shipping fee of $10.95. Benefit from complimentary shipping for your entire purchase delivered straight to your home, even for the larger items! *Applies only within the Continental US.


Estimated Delivery Time

Post shipment, anticipate receiving your items within a timeframe of 3-5 business days. We utilize UPS and FedEx for smaller items. It's crucial to note that more substantial items and certain orders are dispatched via freight. Freight shipping is somewhat more intricate compared to regular parcel deliveries, hence understanding the process in advance ensures a smooth delivery experience.


Freight Shipment Specifics

The majority of freight items are shipped on pallets. Some delivery companies will reach out to fix a delivery slot, whereas others aim to drop off your order at the most accessible spot nearest to your home, preferably close to a garage. The shipping confirmation email will detail the specific delivery procedures to anticipate.


For Scheduled Delivery

Companies that arrange delivery slots necessitate your presence for the delivery and your signature for confirmation. Deliveries are made using a semi-truck with lift gate service, placing the shipment by the curb. Should you grant permission for the delivery to be left unsupervised, BBQ Kitchen Pros cannot assume responsibility for any ensuing damages. The process might seem daunting, but for a comprehensive understanding, we recommend you peruse our thorough freight delivery guide to prevent unforeseen challenges.


For Non-Scheduled Deliveries

Delivery services that don't operate on appointments don't mandate your presence or a scheduled delivery slot. There's also no signature required upon receipt. Without the hassle of scheduling or waiting around, let the delivery come to you. If you're home during the drop-off, the driver can be asked to place your items in the garage. If you're away, they'll position it close to the garage or main entry.

Dispatch Timeframe

Items are typically dispatched from our warehouse within 1-3 business days. Affordable $10.95 Flat-Rate Shipping Orders below $99+ benefit from a consistent shipping rate. As your purchase value goes up, your shipping charge remains unchanged!


Change of Address

Once your order is in transit, we cannot change the delivery address. If you need to change the delivery address, please contact us within 24 hours of placing your order at support@bbqkitchenpros.com.


Cancellations

You may cancel your order at any time before it has been dispatched. If your order has already been dispatched, please refer to our Return Policy.


Parcels Damaged in Transit

If you find that your parcel has been damaged in transit, please reject the parcel if possible and contact our customer service. If the parcel has been delivered without your presence, please contact customer service for further assistance.

If you have any questions or concerns regarding our Shipping Policy, please contact us at support@bbqkitchenpros.com.

Easy Returns

  • 30-Day Returns  Hassle-free returns within 30 days of purchase.
  • Easy Process – Contact us for quick approval and a prepaid return label.
  • No Restocking Fees – Enjoy full refunds without additional deductions.
  • Free Damage Protection – We’ll replace or refund damaged or incorrect items quickly, covering all shipping and additional costs for your convenience.
  • Prepaid Shipping Labels – Convenient return shipping within the continental US.
  • Shipping Cost: We take care of all return logistics, and all shipping costs are deducted directly from your refund—no separate payments required.

 BBQ Kitchen Pros Return Policy

At BBQ Kitchen Pros, we want our customers to be completely satisfied with their purchases. If for any reason you are not satisfied with your order, we offer a return and refund policy.


30 Day Returns

We accept returns within 30 days of the date of purchase. If you wish to return an item, please contact our customer service department to receive an authorization number before shipping the item back to us. Please note that items returned without an authorization number will not be accepted. Items must be returned in new condition. 


Return Shipping

We stand behind our products and want you to be satisfied with them. In the case that you decide to return your purchase, we will gladly refund you for the product in its entirety minus the cost of shipping and return shipping incurred by BBQ Kitchen Pros.

To qualify for return shipping, items must be returned in the original packaging, and pallet, (if included) and within the continental US. Once your return is approved and processed, we will provide a prepaid return shipping label. Simply print the label and adhere to the package. Please ensure the returned item is packed securely to avoid damage during transit.

Remember, returns only apply to items returned in the original packaging. If an item is returned in non-original or damaged packaging, the customer may be responsible for any return shipping costs. In addition, freight shipping is scheduled for pick-up at a specific date and time, which is agreed upon by the customer. and customers must be there at the scheduled time. Missing scheduled freight time will result in a dry run fee which is issued by the shipping company. 


Damaged Items

If your order arrives damaged, defective, or incorrect, please make a note of it immediately when signing for delivery and send photos to support@bbqkitchenpros.com on the day of delivery. 

Original Packaging Please keep all the original packaging for any items that need to be returned. Items that are not returned in their original packaging may not be accepted for return.

Non-Refundable Items that become damaged after use are non-refundable unless specified under warranty.

We hope that our return and refund policy makes it easy for you to shop with confidence at BBQ Kitchen Pros. If you have any questions or concerns about our policy, please don't hesitate to contact our customer service department.


A. 30 Day Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. Items must be returned in new condition. You’ll also need a receipt or proof of purchase.


B. Easy Return Process

To start a return, you can contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530. Once your return is accepted, we’ll send you a return shipping label as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Items that are not eligible for return include the following:

Custom-made, special-order, and made-to-order products. Items are marked non-returnable in the item description. 


C. Damaged & Wrong Products & Issues

Please inspect your order upon reception and contact us immediately within 24 hours if the item is defective or damaged or if you received the wrong item so that we can evaluate the issue and make it right. To return your product, you should contact our mail. Depending on where you live, the time it may take for your exchanged product to reach you may vary.


D. Exchanges

We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530.


E. No Re-stocking Fees

For our products, there is no Restocking Fee.


F. Refunds

We will notify you once we’ve received and inspected your return and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded back to your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund too.

Why Twin Eagles Grills?

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Class

Luxury

Premium

Luxury

Luxury

Fuel Type

Natural Gas / Propane

Natural Gas / Propane

Natural Gas / Propane

Natural Gas / Propane

Configuration

Built-In / Freestanding

Built-In / Freestanding

Built-In / Freestanding

Built-In / Freestanding

Total BTUs

100,000

100,000

82,500

112,000

# of Burners

4

4

4

4

Burner Type

Stainless Steel U-Burners

Stainless Steel U-Burners

18SR - Accufire Heat System U-Burners

Cast Stainless Steel E-Burners

Rotisserie Burner

Yes, 32k

Yes, 28k

Yes, 30k

Yes, 22k

Rotisserie Kit

100 lb. Built-In Chain Driven Rotisserie Kit

100 lb. Built-In Chain Driven Rotisserie Kit

120 lb. Built-In Chain Driven Rotisserie Kit

Drop-In 60 lbs. Rotisserie Kit

Infrared Sear Burner

Yes, 25k

Yes, 25k

Yes, 27k

Optional (Sold Separately)

Grill Grate Type

1/2" Hexagonal Electro-Polished Grates

3/8" Hexagonal Electro-Polished Grates

3/8" Rounded Electro-Polished Grates

Diamond Sear Cooking Grates

Flame Tamer Type

Ceramic Briquettes

Ceramic Briquettes

Ceramic Briquettes

Stainless Steel Flame Tamers

Burger Count

44

44

42

40

Cooking Grid Specs

50" X 20"

50" X 20"

51" X 19"

48" X 22"

Total Cooking Area

1491 Sq. Inches

1491 Sq. Inches

1390 Sq. Inches

1440 Sq. Inches

Main Cooking Area

1000 Sq. Inches

1000 Sq. Inches

973 Sq. Inches

1056 Sq. Inches

Warming Rack Area

419 Sq. Inches

419 Sq. Inches

416 Sq. Inches

384 Sq. Inches

Spring Assisted Hood

Yes

Yes

Yes

Yes

Grill Lights

Exterior/Interior

Exterior/Interior

Exterior/Interior

Exterior/Interior

Exterior Lights

Temp Track LED Back Lit Control Knobs (Blue Indigo)

LED Back Lit Control Knobs (Blue Indigo)

LED Control Panel Lighting (Amber)

Digital LED Lit Control Panel (Blue)

Interior Lighting

Motion-Activated Lights

Motion-Activated Lights

Push Button Lights

Digital Controlled Lights

Heat Zone Separators

Yes

Yes

Yes

Yes

Ignition System

Battery Operated Spark Ignition

Battery Operated Spark Ignition

Push Button Electric Ignition

9V Electronic Ignition

Made in USA

Yes

Yes

Yes

No

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Learn More About Us

Owner-Operated, Built with Passion, Driven by Expertise.

Collection list

Shop Twin Eagles

Description

Twin Eagles 54 Grill With Sear Zone & Rotisserie 


Key Features

  • Expansive 1,491 square inch cooking surface, accommodating up to 44 burgers simultaneously.
  • High-intensity 25,000 BTU infrared sear burner for restaurant-quality results.
  • Integrated rotisserie system with 100 lb. capacity and dual independently operated 14,000 BTU infrared rotisserie burners (28,000 BTUs total).
  • Premium USA-made construction using heavy-gauge 304 stainless steel for superior outdoor durability.
  • Innovative firebox design for uniform heat distribution and cooking efficiency.
  • Three 25,000 BTU U-shaped main burners crafted from 14-gauge 304 stainless steel.
  • 3/8-inch hexagonal electro-polished cooking grates for superior heat retention.
  • Adjustable heat zone separators for versatile temperature control across the grill surface.
  • Ceramic briquette system for flavor enhancement and flare-up prevention.
  • Motion-activated interior lighting for improved visibility.
  • Assisted hood opening mechanism for effortless operation.
  • Multi-position warming rack adaptable for rotisserie use.
  • Reliable hot-surface electronic ignition system.
  • Blue LED-backlit control knobs for precise adjustment in any lighting condition.
  • Convenient pull-out grease management system with integrated rotisserie rod storage.
  • Includes large-capacity stainless steel sealed smoker box to add rich, smoky flavors.

Twin Eagles 54" Outdoor Gas Grill | Elevating Patio Cuisine

The Twin Eagles 54-Inch Gas Grill with Rotisserie represents the pinnacle of outdoor cooking technology. This impressive built-in grill combines an enormous grilling capacity with cutting-edge luxury outdoor cooking features, designed to transform your backyard into a culinary haven that can handle a BBQ cook out of any size. At its core, this grill offers an impressive 1,491 square inches of cooking area, easily handling large gatherings with space for up to 44 burgers. Crafted entirely in the USA using premium 304 stainless steel, it promises exceptional durability against the elements and intense heat.

The Twin Eagles 5 Part Grilling System optimizes heat production, distribution, and retention. This advanced design ensures rapid preheating, higher cooking temperatures, and uniform heat across the grilling surface. The grill's innovative airflow system features oversized vents, enhancing performance while extending the life of critical components.

Powering this culinary powerhouse are three high-performance U-shaped burners, each delivering 25,000 BTUs. The multi-port design and deep firebox ensure even heat distribution, while the hot surface ignition system provides reliable starts every time. Ceramic briquette trays offer consistent heat rise and protect the burners from grease accumulation.

The grill's versatility shines with its adjustable heat zone dividers, allowing for distinct temperature zones across the cooking surface. The 3/8-inch thick hexagonal cooking grates, made from commercial-grade stainless steel, provide excellent heat retention and create picture-perfect grill marks. 

A standout feature is the integrated rotisserie system, boasting a 100 lb. capacity and a dedicated 28,000 BTU infrared burner. This system opens up a world of cooking possibilities, from slow-roasted meats to perfectly crisped poultry. For those seeking steakhouse-quality results, the high-intensity 25,000 BTU infrared sear burner delivers intense heat for the perfect crust on meats and vegetables alike.

It's innovative design extends to every aspect of the grill. Motion-activated interior lighting illuminates the cooking surface when needed, while blue LED-backlit control knobs ensure precise adjustments in any light. The assisted hood mechanism allows for effortless opening, and the pull-out grease management system simplifies cleanup. 

To round out its impressive feature set, this Twin Eagles grill includes a sealed smoker box, perfect for infusing your dishes with rich, smoky flavors. Experience the height of outdoor cooking luxury with the Twin Eagles 54-Inch Gas Grill. It's more than just a grill – it's a comprehensive outdoor cooking system designed to inspire culinary creativity and elevate your outdoor entertaining.


Manufacturer Information

Click here for the Owner's Manual

Click here for the Cutout Dimensions

Click here for the 5 Part Grilling System

Click here for Smoker Box Instructions


Warranty Information

The stainless steel main burners, hexagonal grates, and all fabricated stainless steel components are warranted to be free from defects in materials and workmanship under normal residential use for the lifetime of the product. The stainless steel briquette trays, sear zone burners, rotisserie burners, and drip pans are warranted for a period of five (5) years under normal use. All other grill components are covered for two (2) years from the original date of purchase. For one (1) year from the original purchase date, your Twin Eagles grill warranty includes all parts and labor required to repair or replace any defective part. For multi-user settings, such as bed and breakfast inns and private clubs, Twin Eagles offers a warranty of ninety (90) days from the original date of purchase, covering defects in materials and workmanship. This warranty does not apply to restaurants or primarily commercial settings. Refer to the manufacturer's manual for complete warranty details.

Specs & Dimensions


Twin Eagles C-Series 54-Inch Gas Grill w/ Sear Zone & Rotisserie

Fuel Type
  • Natural Gas
  • Propane
Width 54"
Depth 29.64"
Height  26.39"
Weight 335 lbs.
Cut Out Depth 24 1/4"
Cut Out Height  11 3/4"
Cut Out Width 52 1/4"
Number of Burners 4 Burners
Burner Material 304 Stainless Steel
Burner Type U-Shaped Burners
Total BTUs 100,000 BTUs
Grilling Surface Dimensions 50" X 20"
Main Grilling Area Surface 1000 Sq. Inches
Secondary Grilling Area Surface 491 Sq. Inches
Total Grilling Area Surface 1491 Sq. Inches
Burger Count 44 Burgers
Rotisserie Burner Total BTUs 28,000 BTUs
Integrated Rotisserie Systems 100 lbs.
Infrared Sear Burner BTUs 25,000 BTUs
Exterior Material 304 Stainless Steel 
Cooking Grate Material Stainless Steel
Cooking Grate Type 3/8" Hexagonal Cooking Grate
Ceramic Briquettes Included
Spring Hood Yes
Grill Lights Internal / External
Internal Grill Lights Dual Halogen Lights w/ Motion Sensors
Exterior Grill Lights Blue Indigo LED Lights
Electrical Supply 120V, 60Hz, 4A
Electrical Service 15 Amp Dedicated Circuit
Power Cord Length 5 Feet
Receptible 3 Prong Grounding Plug
Thermometer Analog
Made in the USA Yes

Shipping Quick Facts

  • Free Shipping: Available for orders over $99 within the Continental US.
  • Flat-Rate Shipping: $10.95 for orders under $99.
  • Free Curbside Liftgate Delivery: Included with all freight and LTL deliveries.
  • White Glove & Installation Service Available: Call 888-678-3530 to arrange your installation and delivery.
  • Scheduled Delivery Appointments: All freight and LTL deliveries include a scheduled appointment at your convenience to ensure you're home.
  • Cancellations: Allowed before dispatch; refer to our Return Policy if the order has already shipped.

Shipping & Delivery Details

This Shipping Policy applies to orders shipped within the United States (excluding Hawaii & Alaska). By placing an order with us, you accept the policies contained herein.

Enjoy free shipping for orders over $99. Orders under $99 pay a flat shipping fee of $10.95. Benefit from complimentary shipping for your entire purchase delivered straight to your home, even for the larger items! *Applies only within the Continental US.


Estimated Delivery Time

Post shipment, anticipate receiving your items within a timeframe of 3-5 business days. We utilize UPS and FedEx for smaller items. It's crucial to note that more substantial items and certain orders are dispatched via freight. Freight shipping is somewhat more intricate compared to regular parcel deliveries, hence understanding the process in advance ensures a smooth delivery experience.


Freight Shipment Specifics

The majority of freight items are shipped on pallets. Some delivery companies will reach out to fix a delivery slot, whereas others aim to drop off your order at the most accessible spot nearest to your home, preferably close to a garage. The shipping confirmation email will detail the specific delivery procedures to anticipate.


For Scheduled Delivery

Companies that arrange delivery slots necessitate your presence for the delivery and your signature for confirmation. Deliveries are made using a semi-truck with lift gate service, placing the shipment by the curb. Should you grant permission for the delivery to be left unsupervised, BBQ Kitchen Pros cannot assume responsibility for any ensuing damages. The process might seem daunting, but for a comprehensive understanding, we recommend you peruse our thorough freight delivery guide to prevent unforeseen challenges.


For Non-Scheduled Deliveries

Delivery services that don't operate on appointments don't mandate your presence or a scheduled delivery slot. There's also no signature required upon receipt. Without the hassle of scheduling or waiting around, let the delivery come to you. If you're home during the drop-off, the driver can be asked to place your items in the garage. If you're away, they'll position it close to the garage or main entry.

Dispatch Timeframe

Items are typically dispatched from our warehouse within 1-3 business days. Affordable $10.95 Flat-Rate Shipping Orders below $99+ benefit from a consistent shipping rate. As your purchase value goes up, your shipping charge remains unchanged!


Change of Address

Once your order is in transit, we cannot change the delivery address. If you need to change the delivery address, please contact us within 24 hours of placing your order at support@bbqkitchenpros.com.


Cancellations

You may cancel your order at any time before it has been dispatched. If your order has already been dispatched, please refer to our Return Policy.


Parcels Damaged in Transit

If you find that your parcel has been damaged in transit, please reject the parcel if possible and contact our customer service. If the parcel has been delivered without your presence, please contact customer service for further assistance.

If you have any questions or concerns regarding our Shipping Policy, please contact us at support@bbqkitchenpros.com.

Easy Returns

  • 30-Day Returns  Hassle-free returns within 30 days of purchase.
  • Easy Process – Contact us for quick approval and a prepaid return label.
  • No Restocking Fees – Enjoy full refunds without additional deductions.
  • Free Damage Protection – We’ll replace or refund damaged or incorrect items quickly, covering all shipping and additional costs for your convenience.
  • Prepaid Shipping Labels – Convenient return shipping within the continental US.
  • Shipping Cost: We take care of all return logistics, and all shipping costs are deducted directly from your refund—no separate payments required.

 BBQ Kitchen Pros Return Policy

At BBQ Kitchen Pros, we want our customers to be completely satisfied with their purchases. If for any reason you are not satisfied with your order, we offer a return and refund policy.


30 Day Returns

We accept returns within 30 days of the date of purchase. If you wish to return an item, please contact our customer service department to receive an authorization number before shipping the item back to us. Please note that items returned without an authorization number will not be accepted. Items must be returned in new condition. 


Return Shipping

We stand behind our products and want you to be satisfied with them. In the case that you decide to return your purchase, we will gladly refund you for the product in its entirety minus the cost of shipping and return shipping incurred by BBQ Kitchen Pros.

To qualify for return shipping, items must be returned in the original packaging, and pallet, (if included) and within the continental US. Once your return is approved and processed, we will provide a prepaid return shipping label. Simply print the label and adhere to the package. Please ensure the returned item is packed securely to avoid damage during transit.

Remember, returns only apply to items returned in the original packaging. If an item is returned in non-original or damaged packaging, the customer may be responsible for any return shipping costs. In addition, freight shipping is scheduled for pick-up at a specific date and time, which is agreed upon by the customer. and customers must be there at the scheduled time. Missing scheduled freight time will result in a dry run fee which is issued by the shipping company. 


Damaged Items

If your order arrives damaged, defective, or incorrect, please make a note of it immediately when signing for delivery and send photos to support@bbqkitchenpros.com on the day of delivery. 

Original Packaging Please keep all the original packaging for any items that need to be returned. Items that are not returned in their original packaging may not be accepted for return.

Non-Refundable Items that become damaged after use are non-refundable unless specified under warranty.

We hope that our return and refund policy makes it easy for you to shop with confidence at BBQ Kitchen Pros. If you have any questions or concerns about our policy, please don't hesitate to contact our customer service department.


A. 30 Day Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. Items must be returned in new condition. You’ll also need a receipt or proof of purchase.


B. Easy Return Process

To start a return, you can contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530. Once your return is accepted, we’ll send you a return shipping label as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Items that are not eligible for return include the following:

Custom-made, special-order, and made-to-order products. Items are marked non-returnable in the item description. 


C. Damaged & Wrong Products & Issues

Please inspect your order upon reception and contact us immediately within 24 hours if the item is defective or damaged or if you received the wrong item so that we can evaluate the issue and make it right. To return your product, you should contact our mail. Depending on where you live, the time it may take for your exchanged product to reach you may vary.


D. Exchanges

We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530.


E. No Re-stocking Fees

For our products, there is no Restocking Fee.


F. Refunds

We will notify you once we’ve received and inspected your return and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded back to your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund too.