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Expertise You Can Trust: Family-Operated with 20 Years of Experience
Expertise You Can Trust: Family-Operated with 20 Years of Experience

TrueFlame 15 Inch 3.2 Cu. Ft. Outdoor Dual Zone Wine Cooler - TF-RFR-15WD

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Original Price $2,115.00
Current Price $1,920.00
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TrueFlame 15 Inch 3.2 Cu. Ft. Outdoor Dual Zone Wine Cooler


Key Features:

    • Dual Zone Wine Cooling for maintaining red and white wines at their ideal temperatures in separate zones for optimal flavor preservation. 
    • Removable Beech Wood Shelves gives you gentle, natural support for wine bottles, minimizing vibration and preserving wine quality over time.
    • Store up to 20 Wine Bottles at once, bringing your wine to your outdoor party.
    • UV Protected Glass Door offers a stylish display of your wine collection while protecting it from harmful UV light.
    • Digital Temperature Control for precision temperature setting preserving your wine flavor.
    • Front ventilation for safe built-in installations in outdoor kitchens by allowing heat to escape through the front, preventing overheating and efficient cooling.
    • Key Lock on the Door adds an extra layer of security when not in use, keeping wine safe and secure.
    • Auto-Defrost Feature: The auto-defrost feature helps maintain consistent performance and prevents ice build-up preserving your compressor system.
    • Compressor Cooling System delivers powerful and consistent cooling, perfect for maintaining your wines at the ideal temperature in any outdoor climate.
    • Auto Defrost System prevents ice accumulation, protecting the cooler's efficiency and longevity by reducing strain on the cooling system.
    • UL Rated for Outdoor Use ensuring safe and reliable performance in outdoor environments.

A Perfect Addition to Your Outdoor Kitchen and Entertaining 

Step into the world of refined outdoor entertainment with the TrueFlame 15-inch 3.2 Cu. Ft. Outdoor Dual Zone Wine Cooler.  A fully functional wine cooler that offers the ultimate functionality and is professionally sleek for your outdoor kitchen or entertainment. It features a stainless steel door frame to pair beautifully with your outdoor kitchen stainless cabinets and a UV Protection Glass Door that gives you a stylish display of your wine and also protects your wine from harmful UV light. 

Dual Zone Wine Cooling

Trueflame gives you Dual Zone Wine Cooling for the ultimate variety in your wine selectionSet the bottom of your wine cooler to the ideal temperature to store and preserve the flavor of your red wines, while you set the top storage space to a cooler temperature for your white wines giving them the perfect crisp and refreshing flavor for you and your guests. This dual zone feature is perfect for giving you and your variety between wines at your outdoor parties. No more keeping the white in the refrigerator with other foods and beverages at the wrong temperature and your red wine on the countertop. Impress your friends and family with your perfectly flavored temperature-controlled wine cooler. 

Five (5) Removable Beech Wood Shelves

Inside TrueFlame 15 Inch 3.2 Cu. Ft. Outdoor Dual Zone Wine Cooler features Four (4) Removable Beech Wood Shelves. Designed for wine preservation, the beech wood's tight grain provides stable support and minimizes vibration, which is crucial for the wine's proper aging. Plus, Beech's neutral nature doesn't impart any unwanted flavors, ensuring that the only notes in your wine are the ones intended by its maker. Keep your expensive bottle of wine stored safely and preserve it to perfection in your outdoor entertaining space. 

3.2 Cubic Feet | Store up to 20 Wine Bottles

With the capacity to store up to 20 Wine Bottles this TrueFlame wine cooler can meet the needs of any outdoor party or kitchen. This outdoor-rated wine cooler is perfect for limited space in your outdoor kitchen but still packs a punch in spacing and variety. Easily store a wide selection of wines right in your outdoor kitchen for your party or family gathering. Have several options for your guests without having to grab the wine from inside your house. No need to bring them in when the party is over. TrueFlame has added an additional level of safety with a Key Lock located at the bottom of the front door for an extra layer of security when you're not using your wine cooler. 

Digital Temperature Control

Digital Temperature Control with bright illumination gives you the power of precision. With a simple touch, you can adjust the temperature to the exact needs of your wine collection. Keep your red wines at the perfect temperature, whether it is 55°F or 65°F for your lighter red wines. While your red wines are stored to the perfect temperature above, store your white wines at a colder temperature below for crisp and refreshing flavor notes. Set your digital temperature gauge to a lower temperature for the perfect refreshing fruitiness white wine flavor for you and your guests. Want to store other beverages besides wine? Simply turn the temperature to the desired temperature you need. Storage soda cans, or any beverage you need in your outdoor kitchen. 

Compressor Cooling System with Front Ventilation

TrueFlame 15 Inch 3.2 Cu. Ft. Outdoor Dual Zone Wine Cooler is designed to pair perfectly in your outdoor kitchen underneath your countertop with your base cabinets. Ingeniously engineered with Front Ventilation for safe built-in installations in outdoor kitchens by allowing heat to escape through the front, preventing overheating and efficient cooling. Compressor Cooling System is at the heart of this cooler, responding quickly and efficiently to any external temperature changes. It's powerful enough to maintain a consistent temperature, no matter how hot it gets outside, ensuring your wine stays in perfect serving condition. The system is ideal for outdoor kitchens, as it's designed to handle fluctuating outdoor temperatures with ease. Keep your wines at a consistent and perfect temperature inside, unaffected by the fluctuating conditions of the outdoor setting. 

Designed To Last

The cooler’s Auto-Defrost Feature works perfectly to prevent ice buildup, which not only maintains the cooler's efficiency but also extends its lifespan. It's designed perfectly for outdoor kitchen use, ensuring that the focus remains on the joy of the moment, not on maintenance. With its UL Rating for Outdoor Use, you can trust this wine cooler to be safe and work great, no matter the weather. It's built tough to keep your drinks just right for any event. TrueFlame 15 Inch 3.2 Cu. Ft. Outdoor Dual Zone Wine Cooler turns your outdoor kitchen into a place to be, keeping every bottle perfect and making every get-together special.


Manufacturer Information

Click here for the Spec Sheet

Click here for the Cut-Out Specs

Click here for Warranty Information


Warranty 

TrueFlame stands by the quality of its products with comprehensive warranties that ensure peace of mind. The 15" & 24" refrigeration and wine cooler models come with a 3-year warranty on all construction aspects, including compressors, and a 1-year warranty on the transformer, LED bulbs, wiring, and switches. The 21" refrigeration models are backed by a 1-year warranty covering all construction and electrical components. For cold storage solutions and sinks, TrueFlame offers the Gold Standard Lifetime Warranty for ice chests, as well as drains and faucets, ensuring that your investment is protected for the lifetime of the product.


Order now with free shipping!

TrueFlame 15 Inch 3.2 Cu. Ft. Outdoor Dual Zone Wine Cooler

Model  F-RFR-15WD
Overall Width 14.88"
Overall Depth 23.43"
Overall Height 34.05"
Weight 80 Lbs
Exterior Material 304 Stainless Steel
Cut Out Width 16 1/8"
Cut Out Height 34 3/4"
Cut Out Depth 23 3/4"
Cabinet Material Painted Metal
Door Color Glass Door w/ 304 Stainless Steel Frame
Cabinet Color Black
Interior Material Hammered Aluminum
Shelf Material Beech Wood Wine Shelves
Number of Shelves 4
Cooling System Compressor
Cooling Type Forced Air
Self Closing Door Yes
Lock Yes
Total Capacity  3.2 Cubic Ft. 
Temperature Range 41°F - 64°F 
Control Type Digital Refrigerator Controls
Defrost Type Auto-Frost
Volts 110 Volts (3 Prong Plug)
Amps 1.3 Amps 
Refrigerant Type R-134a
Sabbath Mode No
Hinge Side Right
Venting Front Vent
UL Cerified Yes
Door Alarm Yes
Door Lock Yes

This Shipping Policy applies to orders shipped within the United States. By placing an order with us, you accept the policies contained herein.

Shipping & Delivery Details

Enjoy a shipping fee of only $10.95 for orders exceeding $99. Benefit from complimentary shipping for your entire purchase delivered straight to your home, even for the larger items! *Applies only within the Continental US.

Estimated Delivery Time

Post shipment, anticipate your items within a timeframe of 3-5 business days. We utilize UPS and FedEx for smaller items. It's crucial to note that more substantial items and certain orders are dispatched via freight. Freight shipping is somewhat more intricate compared to regular parcel deliveries, hence understanding the process in advance ensures a smooth delivery experience.

Freight Shipment Specifics

The majority of freight items are shipped on pallets. Some delivery companies will reach out to fix a delivery slot, whereas others aim to drop off your order at the most accessible spot nearest to your home, preferably close to a garage. The shipping confirmation email will detail the specific delivery procedure to anticipate.

For Scheduled Delivery

Companies that arrange delivery slots necessitate your presence for the delivery and your signature for confirmation. Deliveries are made using a semi-truck with lift gate services, placing the shipment by the curb. Should you grant permission for the delivery to be left unsupervised, BBQ Kitchen Pros cannot assume responsibility for any ensuing damages. The process might seem daunting, but for a comprehensive understanding, we recommend you peruse our thorough freight delivery guide to prevent unforeseen challenges.

For Non-Scheduled Deliveries

Delivery services that don't operate on appointments don't mandate your presence or a scheduled delivery slot. There's also no signature required upon receipt. Without the hassle of scheduling or waiting around, let the delivery come to you. If you're home during the drop-off, the driver can be asked to place your items in the garage. If you're away, they'll position it close to the garage or main entry.

Dispatch Timeframe

Items are typically dispatched from our warehouse within 1-3 business days. Affordable $10.95 Flat-Rate Shipping Orders below $99+ benefit from a consistent shipping rate. As your purchase value goes up, your shipping charge remains unchanged!

Change of Address

Once your order is in transit, we cannot change the delivery address. If you need to change the delivery address, please contact us within 24 hours of placing your order at support@bbqkitchenpros.com.

Cancellations

You may cancel your order at any time before it has been dispatched. If your order has already been dispatched, please refer to our Return Policy.

Parcels Damaged in Transit

If you find that your parcel has been damaged in transit, please reject the parcel if possible and contact our customer service. If the parcel has been delivered without your presence, please contact customer service for further assistance.

If you have any questions or concerns regarding our Shipping Policy, please contact us at support@bbqkitchenpros.com.

BBQ Kitchen Pros Return Policy

At BBQ Kitchen Pros, we want our customers to be completely satisfied with their purchases. If for any reason you are not satisfied with your order, we offer a return and refund policy.

30 Day Returns

We accept returns within 30 days of the date of purchase. If you wish to return an item, please contact our customer service department to receive an authorization number before shipping the item back to us. Please note that items returned without an authorization number will not be accepted. Items must be returned in new condition. 

Return Shipping

We stand behind our products and want you to be satisfied with them. In the case that you decide to return your purchase, we will gladly refund you for the product in its entirety minus the cost of shipping and return shipping incurred by BBQ Kitchen Pros.

To qualify for return shipping, items must be returned in the original packaging, pallet, and within the continental US. Once your return is approved and processed, we will provide a prepaid return shipping label. Simply print the label and adhere it to the package. Please ensure the returned item is packed securely to avoid damage during transit.

Remember, returns only apply to items returned in the original packaging and pallet. If an item is returned in non-original or damaged packaging, the customer may be responsible for any return shipping costs. In addition, freight shipping is scheduled for pick-up at a specific date and time, which is agreed upon by the customer. and customers must be there at the scheduled time. Missing scheduled freight time will result in a dry run fee which is issued by the shipping company. 

Damaged Items

If your order arrives damaged, defective, or incorrect, please make a note of it immediately when signing for delivery and send photos to support@bbqkitchenpros.com on the day of delivery. 

Original Packaging Please keep all the original packaging and pallets for any items that need to be returned. Items that are not returned in their original packaging may not be accepted for return.

Non-Refundable Items that become damaged after use are non-refundable unless specified under warranty.

We hope that our return and refund policy makes it easy for you to shop with confidence at BBQ Kitchen Pros. If you have any questions or concerns about our policy, please don't hesitate to contact our customer service department.

A. 30 Day Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. Items must be returned in new condition. You’ll also need a receipt or proof of purchase.

B. Easy Return Process

To start a return, you can contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530. Once your return is accepted, we’ll send you a return shipping label as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Items that are not eligible for return include the following:

Custom-made, special-order, and made-to-order products. Items are marked non-returnable in the item description. 

C. Damaged & Wrong Products & Issues

Please inspect your order upon reception and contact us immediately within 24 hours if the item is defective or damaged or if you received the wrong item so that we can evaluate the issue and make it right.
To return your product, you should contact our mail.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.

D. Exchanges

We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530.

E. No Re-stocking Fees

For our products, there is no Restocking Fee.

F. Refunds

We will notify you once we’ve received and inspected your return and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded back to your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund too.

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    TrueFlame 15 Inch 3.2 Cu. Ft. Outdoor Dual Zone Wine Cooler


    Key Features:

      • Dual Zone Wine Cooling for maintaining red and white wines at their ideal temperatures in separate zones for optimal flavor preservation. 
      • Removable Beech Wood Shelves gives you gentle, natural support for wine bottles, minimizing vibration and preserving wine quality over time.
      • Store up to 20 Wine Bottles at once, bringing your wine to your outdoor party.
      • UV Protected Glass Door offers a stylish display of your wine collection while protecting it from harmful UV light.
      • Digital Temperature Control for precision temperature setting preserving your wine flavor.
      • Front ventilation for safe built-in installations in outdoor kitchens by allowing heat to escape through the front, preventing overheating and efficient cooling.
      • Key Lock on the Door adds an extra layer of security when not in use, keeping wine safe and secure.
      • Auto-Defrost Feature: The auto-defrost feature helps maintain consistent performance and prevents ice build-up preserving your compressor system.
      • Compressor Cooling System delivers powerful and consistent cooling, perfect for maintaining your wines at the ideal temperature in any outdoor climate.
      • Auto Defrost System prevents ice accumulation, protecting the cooler's efficiency and longevity by reducing strain on the cooling system.
      • UL Rated for Outdoor Use ensuring safe and reliable performance in outdoor environments.

    A Perfect Addition to Your Outdoor Kitchen and Entertaining 

    Step into the world of refined outdoor entertainment with the TrueFlame 15-inch 3.2 Cu. Ft. Outdoor Dual Zone Wine Cooler.  A fully functional wine cooler that offers the ultimate functionality and is professionally sleek for your outdoor kitchen or entertainment. It features a stainless steel door frame to pair beautifully with your outdoor kitchen stainless cabinets and a UV Protection Glass Door that gives you a stylish display of your wine and also protects your wine from harmful UV light. 

    Dual Zone Wine Cooling

    Trueflame gives you Dual Zone Wine Cooling for the ultimate variety in your wine selectionSet the bottom of your wine cooler to the ideal temperature to store and preserve the flavor of your red wines, while you set the top storage space to a cooler temperature for your white wines giving them the perfect crisp and refreshing flavor for you and your guests. This dual zone feature is perfect for giving you and your variety between wines at your outdoor parties. No more keeping the white in the refrigerator with other foods and beverages at the wrong temperature and your red wine on the countertop. Impress your friends and family with your perfectly flavored temperature-controlled wine cooler. 

    Five (5) Removable Beech Wood Shelves

    Inside TrueFlame 15 Inch 3.2 Cu. Ft. Outdoor Dual Zone Wine Cooler features Four (4) Removable Beech Wood Shelves. Designed for wine preservation, the beech wood's tight grain provides stable support and minimizes vibration, which is crucial for the wine's proper aging. Plus, Beech's neutral nature doesn't impart any unwanted flavors, ensuring that the only notes in your wine are the ones intended by its maker. Keep your expensive bottle of wine stored safely and preserve it to perfection in your outdoor entertaining space. 

    3.2 Cubic Feet | Store up to 20 Wine Bottles

    With the capacity to store up to 20 Wine Bottles this TrueFlame wine cooler can meet the needs of any outdoor party or kitchen. This outdoor-rated wine cooler is perfect for limited space in your outdoor kitchen but still packs a punch in spacing and variety. Easily store a wide selection of wines right in your outdoor kitchen for your party or family gathering. Have several options for your guests without having to grab the wine from inside your house. No need to bring them in when the party is over. TrueFlame has added an additional level of safety with a Key Lock located at the bottom of the front door for an extra layer of security when you're not using your wine cooler. 

    Digital Temperature Control

    Digital Temperature Control with bright illumination gives you the power of precision. With a simple touch, you can adjust the temperature to the exact needs of your wine collection. Keep your red wines at the perfect temperature, whether it is 55°F or 65°F for your lighter red wines. While your red wines are stored to the perfect temperature above, store your white wines at a colder temperature below for crisp and refreshing flavor notes. Set your digital temperature gauge to a lower temperature for the perfect refreshing fruitiness white wine flavor for you and your guests. Want to store other beverages besides wine? Simply turn the temperature to the desired temperature you need. Storage soda cans, or any beverage you need in your outdoor kitchen. 

    Compressor Cooling System with Front Ventilation

    TrueFlame 15 Inch 3.2 Cu. Ft. Outdoor Dual Zone Wine Cooler is designed to pair perfectly in your outdoor kitchen underneath your countertop with your base cabinets. Ingeniously engineered with Front Ventilation for safe built-in installations in outdoor kitchens by allowing heat to escape through the front, preventing overheating and efficient cooling. Compressor Cooling System is at the heart of this cooler, responding quickly and efficiently to any external temperature changes. It's powerful enough to maintain a consistent temperature, no matter how hot it gets outside, ensuring your wine stays in perfect serving condition. The system is ideal for outdoor kitchens, as it's designed to handle fluctuating outdoor temperatures with ease. Keep your wines at a consistent and perfect temperature inside, unaffected by the fluctuating conditions of the outdoor setting. 

    Designed To Last

    The cooler’s Auto-Defrost Feature works perfectly to prevent ice buildup, which not only maintains the cooler's efficiency but also extends its lifespan. It's designed perfectly for outdoor kitchen use, ensuring that the focus remains on the joy of the moment, not on maintenance. With its UL Rating for Outdoor Use, you can trust this wine cooler to be safe and work great, no matter the weather. It's built tough to keep your drinks just right for any event. TrueFlame 15 Inch 3.2 Cu. Ft. Outdoor Dual Zone Wine Cooler turns your outdoor kitchen into a place to be, keeping every bottle perfect and making every get-together special.


    Manufacturer Information

    Click here for the Spec Sheet

    Click here for the Cut-Out Specs

    Click here for Warranty Information


    Warranty 

    TrueFlame stands by the quality of its products with comprehensive warranties that ensure peace of mind. The 15" & 24" refrigeration and wine cooler models come with a 3-year warranty on all construction aspects, including compressors, and a 1-year warranty on the transformer, LED bulbs, wiring, and switches. The 21" refrigeration models are backed by a 1-year warranty covering all construction and electrical components. For cold storage solutions and sinks, TrueFlame offers the Gold Standard Lifetime Warranty for ice chests, as well as drains and faucets, ensuring that your investment is protected for the lifetime of the product.


    Order now with free shipping!

    TrueFlame 15 Inch 3.2 Cu. Ft. Outdoor Dual Zone Wine Cooler

    Model  F-RFR-15WD
    Overall Width 14.88"
    Overall Depth 23.43"
    Overall Height 34.05"
    Weight 80 Lbs
    Exterior Material 304 Stainless Steel
    Cut Out Width 16 1/8"
    Cut Out Height 34 3/4"
    Cut Out Depth 23 3/4"
    Cabinet Material Painted Metal
    Door Color Glass Door w/ 304 Stainless Steel Frame
    Cabinet Color Black
    Interior Material Hammered Aluminum
    Shelf Material Beech Wood Wine Shelves
    Number of Shelves 4
    Cooling System Compressor
    Cooling Type Forced Air
    Self Closing Door Yes
    Lock Yes
    Total Capacity  3.2 Cubic Ft. 
    Temperature Range 41°F - 64°F 
    Control Type Digital Refrigerator Controls
    Defrost Type Auto-Frost
    Volts 110 Volts (3 Prong Plug)
    Amps 1.3 Amps 
    Refrigerant Type R-134a
    Sabbath Mode No
    Hinge Side Right
    Venting Front Vent
    UL Cerified Yes
    Door Alarm Yes
    Door Lock Yes

    This Shipping Policy applies to orders shipped within the United States. By placing an order with us, you accept the policies contained herein.

    Shipping & Delivery Details

    Enjoy a shipping fee of only $10.95 for orders exceeding $99. Benefit from complimentary shipping for your entire purchase delivered straight to your home, even for the larger items! *Applies only within the Continental US.

    Estimated Delivery Time

    Post shipment, anticipate your items within a timeframe of 3-5 business days. We utilize UPS and FedEx for smaller items. It's crucial to note that more substantial items and certain orders are dispatched via freight. Freight shipping is somewhat more intricate compared to regular parcel deliveries, hence understanding the process in advance ensures a smooth delivery experience.

    Freight Shipment Specifics

    The majority of freight items are shipped on pallets. Some delivery companies will reach out to fix a delivery slot, whereas others aim to drop off your order at the most accessible spot nearest to your home, preferably close to a garage. The shipping confirmation email will detail the specific delivery procedure to anticipate.

    For Scheduled Delivery

    Companies that arrange delivery slots necessitate your presence for the delivery and your signature for confirmation. Deliveries are made using a semi-truck with lift gate services, placing the shipment by the curb. Should you grant permission for the delivery to be left unsupervised, BBQ Kitchen Pros cannot assume responsibility for any ensuing damages. The process might seem daunting, but for a comprehensive understanding, we recommend you peruse our thorough freight delivery guide to prevent unforeseen challenges.

    For Non-Scheduled Deliveries

    Delivery services that don't operate on appointments don't mandate your presence or a scheduled delivery slot. There's also no signature required upon receipt. Without the hassle of scheduling or waiting around, let the delivery come to you. If you're home during the drop-off, the driver can be asked to place your items in the garage. If you're away, they'll position it close to the garage or main entry.

    Dispatch Timeframe

    Items are typically dispatched from our warehouse within 1-3 business days. Affordable $10.95 Flat-Rate Shipping Orders below $99+ benefit from a consistent shipping rate. As your purchase value goes up, your shipping charge remains unchanged!

    Change of Address

    Once your order is in transit, we cannot change the delivery address. If you need to change the delivery address, please contact us within 24 hours of placing your order at support@bbqkitchenpros.com.

    Cancellations

    You may cancel your order at any time before it has been dispatched. If your order has already been dispatched, please refer to our Return Policy.

    Parcels Damaged in Transit

    If you find that your parcel has been damaged in transit, please reject the parcel if possible and contact our customer service. If the parcel has been delivered without your presence, please contact customer service for further assistance.

    If you have any questions or concerns regarding our Shipping Policy, please contact us at support@bbqkitchenpros.com.

    BBQ Kitchen Pros Return Policy

    At BBQ Kitchen Pros, we want our customers to be completely satisfied with their purchases. If for any reason you are not satisfied with your order, we offer a return and refund policy.

    30 Day Returns

    We accept returns within 30 days of the date of purchase. If you wish to return an item, please contact our customer service department to receive an authorization number before shipping the item back to us. Please note that items returned without an authorization number will not be accepted. Items must be returned in new condition. 

    Return Shipping

    We stand behind our products and want you to be satisfied with them. In the case that you decide to return your purchase, we will gladly refund you for the product in its entirety minus the cost of shipping and return shipping incurred by BBQ Kitchen Pros.

    To qualify for return shipping, items must be returned in the original packaging, pallet, and within the continental US. Once your return is approved and processed, we will provide a prepaid return shipping label. Simply print the label and adhere it to the package. Please ensure the returned item is packed securely to avoid damage during transit.

    Remember, returns only apply to items returned in the original packaging and pallet. If an item is returned in non-original or damaged packaging, the customer may be responsible for any return shipping costs. In addition, freight shipping is scheduled for pick-up at a specific date and time, which is agreed upon by the customer. and customers must be there at the scheduled time. Missing scheduled freight time will result in a dry run fee which is issued by the shipping company. 

    Damaged Items

    If your order arrives damaged, defective, or incorrect, please make a note of it immediately when signing for delivery and send photos to support@bbqkitchenpros.com on the day of delivery. 

    Original Packaging Please keep all the original packaging and pallets for any items that need to be returned. Items that are not returned in their original packaging may not be accepted for return.

    Non-Refundable Items that become damaged after use are non-refundable unless specified under warranty.

    We hope that our return and refund policy makes it easy for you to shop with confidence at BBQ Kitchen Pros. If you have any questions or concerns about our policy, please don't hesitate to contact our customer service department.

    A. 30 Day Return Policy

    We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. Items must be returned in new condition. You’ll also need a receipt or proof of purchase.

    B. Easy Return Process

    To start a return, you can contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530. Once your return is accepted, we’ll send you a return shipping label as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

    Items that are not eligible for return include the following:

    Custom-made, special-order, and made-to-order products. Items are marked non-returnable in the item description. 

    C. Damaged & Wrong Products & Issues

    Please inspect your order upon reception and contact us immediately within 24 hours if the item is defective or damaged or if you received the wrong item so that we can evaluate the issue and make it right.
    To return your product, you should contact our mail.
    Depending on where you live, the time it may take for your exchanged product to reach you may vary.

    D. Exchanges

    We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530.

    E. No Re-stocking Fees

    For our products, there is no Restocking Fee.

    F. Refunds

    We will notify you once we’ve received and inspected your return and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded back to your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund too.

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