Napoleon Prestige Phantom 500 4-Burner Grill w/ Rotisserie & Side Burner
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Napoleon
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$2,699.00
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- Description
- Specs & Dimensions
- Product Videos
- Shipping & Delivery
- Easy Returns
Description
Napoleon Prestige Phantom 500 GrillÂ
Key Features:
- 4 High-Efficiency Burners: Delivers up to 80,000 BTUs for incredible cooking power and versatility across the entire grill.
- Sleek Matte Black Finish: Luxurious matte black construction on all surfaces, including handles, badging, and side shelves for a sophisticated, edgy look.
- Premium 7.5 mm Stainless Steel Cooking Grates: These virtually maintenance-free grates provide even heat, prevent food from falling through, and create exceptional sear marks for that signature grilling style.
- Multifunctional Grilling Rack: Upgraded for entertainers, this grilling rack makes grilling appetizers and various dishes more efficient.
- Jetfire Ignition System: Battery-free ignition system ignites burners instantly with a reliable jet of flame, ensuring a fast start-up every time.
- Infrared Rear & Side Burner: The rear infrared burner and side infrared burner enable versatile grilling styles, with 18,000 BTUs for slow roasting, and 14,000 BTUs for high heat searing.
- Dual-Level Stainless Steel Sear Plates: Vaporize food drippings to prevent flare-ups, enhance heat distribution, and keep your grill cleaner.
- SafetyGlow Control Knobs: The backlit blue LED lights illuminate the control knobs and change to red when the burners are on, improving visibility and safety when grilling after dark.
- Large Folding Side Shelves: Offer ample prep and staging space, keeping tools and ingredients organized for easy access during grilling.
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Spacious Storage Cabinet: Provides plenty of room for your grilling accessories, helping you keep your outdoor kitchen organized and tidy.
Napoleon Prestige Phantom 500: The Future of Grilling
The Napoleon Prestige Phantom 500 Gas Grill is a sleek, luxurious grilling machine that combines performance, style, and versatility. With its deep, matte black finish that covers everything from the lid to the locking casters, this grill stands out as a bold statement piece in any outdoor kitchen. Its stunning design isn’t just about looks—it’s built to deliver an exceptional grilling experience with four high-efficiency burners, an infrared rear burner, and an infrared side burner. Together, these burners provide an impressive 80,000 BTUs of cooking power, making this grill ideal for everything from slow-roasting to high-heat searing.
The Napoleon Prestige Phantom 500 offers 900 square inches of total cooking area, perfect for cooking for large groups. The upgraded multifunctional grilling rack adds even more versatility, making it easier to grill appetizers, side dishes, or other small items. Designed for entertainers, this grill is equipped with cast stainless steel cooking grids that feature a unique wave shape. These virtually maintenance-free grids provide even heat distribution, prevent food from falling through, and produce those signature Napoleon sear marks on every steak, burger, and veggie.
Functionality and Performance
This grill's dual-level stainless steel sear plates vaporize food drippings to reduce flare-ups and keep the grill cleaner. They also enhance heat distribution, ensuring that your food cooks evenly every time. The infrared rear burner is perfect for rotisserie cooking, allowing you to slow-roast meats like chicken or pork with ease. Meanwhile, the infrared side burner gives you the flexibility to sear steaks, fry sides, or cook sauces while the main grilling area is in use.
The Jetfire Ignition System ensures a reliable and fast startup with every use. This battery-free system ignites the burners instantly with a jet of flame, making grilling more convenient than ever. The SafetyGlow control knobs add both function and style, with backlit blue LED lights that change to red when the burners are on, allowing you to grill safely even at night.
Built to Last
Constructed with premium 304 stainless steel, the Napoleon Prestige Phantom 500 is designed for durability and longevity. The sleek matte black finish on all surfaces, including the handles, badging and side shelves, not only looks striking but also stands up to the elements. The grill’s cast aluminum end caps and Accu-Probe temperature gauge further enhance its durability and precision, while the full-width removable drip pan makes cleanup a breeze.
Whether you're hosting a backyard barbecue or cooking a family meal, the Napoleon Prestige Phantom 500 provides everything you need for an exceptional grilling experience. With its combination of stylish design, powerful performance, and easy-to-use features, this grill is a true game-changer for your outdoor kitchen.
Warranty
Napoleon's industry-leading bump-to-bumper lifetime warranty against defects in materials and workmanship, covering major components such as the hood, cooking grids, and stainless steel tube burners. Other components, like the stainless steel sear plates and rotisserie kit, come with a 15-year warranty, ensuring your investment is protected for years to come.
Manufacturers Information
Specs & Dimensions
Napoleon Prestige Phantom Freestanding Gas Grill -Matte Black |
|
|---|---|
| Model | Prestige Phantom |
| Class | Premium |
| Fuel Type | Propane or Natural Gas |
| Collection | Prestige Phantom |
| Configuration | Freestanding |
| Exterior Material | Stainless Steel |
| Exterior Stainless Grade | 304 Stainless Steel |
| Primary Color | Matte Black |
| Number of Main Burners | 4 Burners |
| Grilling Surface BTUs | 48,000 |
| Infrared Main Burner | Not Available |
| Main Burner Material | Stainless Steel |
| Flame Tamer Material | Stainless Steel |
| Cooking Grate Material | Stainless Steel |
| Cooking Grid Dimensions | 28 3/4 X 18" |
| Main Grilling Area | 500 Sq. Inches |
| Secondary Grilling Area | 400 Sq. Inches |
| Total Grilling Area | 900 Sq. Inches |
| Burger Count | 31 Burgers |
| WiFi/Bluetooth Enabled | None |
| Rotisserie Burner BTUs | 18,000 |
| Rotisserie Kit | Yes |
| Heat Zone Separators | No |
| Ignition Type | Flame Thrower |
| Flash Tubes | No |
| Grill Lights | External |
| Spring Assisted Hood | No |
| Thermometer | Analog |
| Includes Smoker Box | No |
| Side Shelves | Yes |
| Hose Included | Yes |
| Side Burner | Sear Station |
| Total Side Burner BTUs | 14,000 |
| Made in USA | No |
| Cart Assembly | Some Assembly Required |
| Commercial-Grade Multi-User | No |
| Size | Medium (27 - 33") |
| Marine Grade | No |
| Width | 66.25" (53.75" with shelf/shelves down) |
| Depth | 26.5" |
| Height | 50.25" |
| Weight | 207 lbs |
Product Videos
Napoleon Commercial
Napoleon Prestige Phantom Overview Video
Napoleon Prestige Assembly Video
Shipping & Delivery
Shipping Quick Facts
- Free Shipping: Available for orders over $99 within the Continental US.
- Flat-Rate Shipping: $10.95 for orders under $99.
- Free Curbside Liftgate Delivery: Included with all freight and LTL deliveries.
- Scheduled Delivery Appointments: All freight and LTL deliveries include a scheduled appointment at your convenience to ensure you're home.
- Cancellations: Allowed before dispatch; refer to our Return Policy if the order has already shipped.
Shipping & Delivery Details
This Shipping Policy applies to orders shipped within the United States (excluding Hawaii & Alaska). By placing an order with us, you accept the policies contained herein.
Enjoy free shipping for orders over $99. Orders under $99 pay a flat shipping fee of $10.95. Benefit from complimentary shipping for your entire purchase delivered straight to your home, even for the larger items! *Applies only within the Continental US.
Estimated Delivery Time
Post shipment, anticipate your items within a timeframe of 3-5 business days. We utilize UPS and FedEx for smaller items. It's crucial to note that more substantial items and certain orders are dispatched via freight. Freight shipping is somewhat more intricate compared to regular parcel deliveries, hence understanding the process in advance ensures a smooth delivery experience.
Freight Shipment Specifics
The majority of freight items are shipped on pallets. Some delivery companies will reach out to fix a delivery slot, whereas others aim to drop off your order at the most accessible spot nearest to your home, preferably close to a garage. The shipping confirmation email will detail the specific delivery procedures to anticipate.
For Scheduled Delivery
Companies that arrange delivery slots necessitate your presence for the delivery and your signature for confirmation. Deliveries are made using a semi-truck with lift gate service, placing the shipment by the curb. Should you grant permission for the delivery to be left unsupervised, BBQ Kitchen Pros cannot assume responsibility for any ensuing damages. The process might seem daunting, but for a comprehensive understanding, we recommend you peruse our thorough freight delivery guide to prevent unforeseen challenges.
For Non-Scheduled Deliveries
Delivery services that don't operate on appointments don't mandate your presence or a scheduled delivery slot. There's also no signature required upon receipt. Without the hassle of scheduling or waiting around, let the delivery come to you. If you're home during the drop-off, the driver can be asked to place your items in the garage. If you're away, they'll position it close to the garage or main entry.
Dispatch Timeframe
Items are typically dispatched from our warehouse within 1-3 business days. Affordable $10.95 Flat-Rate Shipping Orders below $99+ benefit from a consistent shipping rate. As your purchase value goes up, your shipping charge remains unchanged!
Change of Address
Once your order is in transit, we cannot change the delivery address. If you need to change the delivery address, please contact us within 24 hours of placing your order at support@bbqkitchenpros.com.
Cancellations
You may cancel your order at any time before it has been dispatched. If your order has already been dispatched, please refer to our Return Policy.
Parcels Damaged in Transit
If you find that your parcel has been damaged in transit, please reject the parcel if possible and contact our customer service. If the parcel has been delivered without your presence, please contact customer service for further assistance.
If you have any questions or concerns regarding our Shipping Policy, please contact us at support@bbqkitchenpros.com.
Easy Returns
Easy Returns
- 30-Day Returns – Hassle-free returns within 30 days of purchase.
- Easy Process – Contact us for quick approval and a prepaid return label.
- No Restocking Fees – Enjoy full refunds without additional deductions.
- Free Damage Protection – We’ll replace or refund damaged or incorrect items quickly, covering all shipping and additional costs for your convenience.
- Custom Items Cannot Be Returned: All custom product sales are final. This includes Ready-To-Finish Outdoor Kitchens, color additions to grills and appliances, and special order items.
- Prepaid Shipping Labels – Convenient return shipping within the continental US.
- Return Shipping: We take care of all return logistics, and the shipping cost is deducted directly from your refund—no separate payments required.
BBQ Kitchen Pros Return Policy
At BBQ Kitchen Pros, we want our customers to be completely satisfied with their purchases. If for any reason you are not satisfied with your order, we offer a return and refund policy.
30 Day Returns
We accept returns within 30 days of the date of purchase. If you wish to return an item, please contact our customer service department to receive an authorization number before shipping the item back to us. Please note that items returned without an authorization number will not be accepted. Items must be returned in new condition.
Return Shipping
We stand behind our products and want you to be satisfied with them. In the case that you decide to return your purchase, we will gladly refund you for the product in its entirety minus the cost of shipping and return shipping incurred by BBQ Kitchen Pros.
To qualify for return shipping, items must be returned in the original packaging, and pallet, (if included) and within the continental US. Once your return is approved and processed, we will provide a prepaid return shipping label. Simply print the label and adhere to the package. Please ensure the returned item is packed securely to avoid damage during transit.
Remember, returns only apply to items returned in the original packaging. If an item is returned in non-original or damaged packaging, the customer may be responsible for any return shipping costs. In addition, freight shipping is scheduled for pick-up at a specific date and time, which is agreed upon by the customer. and customers must be there at the scheduled time. Missing scheduled freight time will result in a dry run fee which is issued by the shipping company.
Damaged Items
If your order arrives damaged, defective, or incorrect, please make a note of it immediately when signing for delivery and send photos to support@bbqkitchenpros.com on the day of delivery.
Original Packaging Please keep all the original packaging for any items that need to be returned. Items that are not returned in their original packaging may not be accepted for return.
Non-Refundable Items that become damaged after use are non-refundable unless specified under warranty.
We hope that our return and refund policy makes it easy for you to shop with confidence at BBQ Kitchen Pros. If you have any questions or concerns about our policy, please don't hesitate to contact our customer service department.
A. 30 Day Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. Items must be returned in new condition. You’ll also need a receipt or proof of purchase.
B. Easy Return Process
To start a return, you can contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530. Once your return is accepted, we’ll send you a return shipping label as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Items that are not eligible for return include the following:
Custom-made, special-order, and made-to-order products. Items are marked non-returnable in the item description.
C. Damaged & Wrong Products & Issues
Please inspect your order upon reception and contact us immediately within 24 hours if the item is defective or damaged or if you received the wrong item so that we can evaluate the issue and make it right. To return your product, you should contact our mail. Depending on where you live, the time it may take for your exchanged product to reach you may vary.
D. Exchanges
We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530.
E. No Re-stocking Fees
For our products, there is no Restocking Fee.
F. Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded back to your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund too.
