Lion Superior Q BBQ Island: L90000 40-Inch Grill & 33-Inch Double Door
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$5,230.00
+ Free Shipping
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Free Accessories | Up to $425 in Savings Learn More
Comes Fully Assembled (Except Grill Head)
Promotion Details
Enjoy up to $425 in savings with free accessories included with your grill purchase!
In Stock
Ships in 1-3 Business Days
Call For Lowest Price! 888-678-3530
No Sales Tax (Excl. NY)
Owner Operated Customer Service - Open 7 Days A Week
30-Day Easy Returns - No Restocking Fees
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- Description
- Specs & Dimensions
- Shipping & Delivery Info
- Easy Returns
Description
Lion BBQ Island: Superior Q
Key Features
- Perfect for smaller spaces – Measures 72" (W) x 27.25" (D) x 38" (H), providing a compact yet fully functional outdoor kitchen setup.
- Heavy-duty construction – Built with galvanized steel framing and fire-resistant Hardie Backer for durability against heat and weather.
- Customizable finishes – Choose from stucco, brick, or cultured stone bases, plus a granite or porcelain tile countertop for a premium look.
- High-performance grilling – Features the Lion L90000 40-inch stainless steel grill with five burners, 75,000 BTUs, an infrared backburner, and a spacious 1030 sq. in. grilling area.
- Convenient storage – Lion 33-inch double door with a built-in paper towel holder provides ample space for cooking tools and gas tank storage.
- Power your accessories – GFI electrical outlet lets you plug in powered cooking accessories for added convenience.
- Built-in bottle opener – Integrated into the stucco finish for quick access while grilling.
- Easy installation – Arrives 90% assembled, so two people can have it set up and ready to use in no time.
Lion Outdoor Kitchen | Superior Q
Upgrade Your Backyard Cooking with the Lion Superior Q BBQ Island
The Lion Superior Q BBQ Island is the ultimate outdoor kitchen solution for those who want the luxury of a built-in grill without the hassle of a full custom installation. Designed to fit smaller patios and backyard spaces, this compact yet powerful grill island measures 72 inches wide, 27.25 inches deep, and 38 inches high. It offers a spacious cooking and serving area, making it easy to prepare meals while entertaining guests.
Built to withstand the elements, this island is constructed with a galvanized steel frame and covered in weather- and fire-resistant Hardie Backer. The sleek and customizable design allows you to personalize your island with stucco, brick, or cultured stone finishes, along with durable granite or porcelain tile countertops.
For added convenience, the built-in bottle opener makes it easy to pop open your favorite beverage while grilling, while the large storage compartment ensures all your essential tools and accessories are neatly organized. Whether you're hosting a backyard BBQ or preparing a casual weeknight meal, this grill island delivers the performance and durability needed for years of outdoor cooking enjoyment.
Lion L90000 40-Inch 5-Burner Stainless Steel Built-In Grill
- Top-quality materials – Made from 16-gauge 304 stainless steel for durability and long-lasting performance.
- Powerful grilling performance – Equipped with five burners delivering 75,000 BTUs of heat for even cooking and maximum searing power.
- Infrared rotisserie burner – 15,000 BTUs for slow roasting and restaurant-style results.
- Spacious cooking area – 1030 square inches of grilling space, large enough to cook up to 32 burgers at once.
- Double-layered hood – Retains heat efficiently for precise temperature control.
- Heavy-duty grates – Solid stainless steel grates ensure even heat distribution and perfect grill marks.
- Adjustable warming rack – Provides extra space for keeping food warm or toasting buns.
- Reliable ignition – Features six quick-lite ignition valves for easy, dependable lighting.
- Nighttime grilling made easy – Built-in internal lights improve visibility when cooking in low light.
- XL temperature gauge – Allows for precise heat monitoring for perfect results.
- Complete grilling package – Includes a grill cover, rotisserie kit, smoker box, griddle plate, and removal tool.
The Lion L90000 grill is built for serious grilling enthusiasts who demand high performance and lasting durability. Its solid stainless steel construction ensures resistance to rust and corrosion, while the powerful burners and infrared back burner provide versatile cooking options. With a large cooking surface, easy-to-use controls, and premium accessories included, this grill is ready to elevate your outdoor cooking experience.
Lion 33-Inch Stainless Steel Double Access Door with Towel Rack
- Durable construction – Made from heavy-duty 304 stainless steel to resist weather, rust, and everyday wear.
- Extra strength – Dual-lined stainless steel design adds durability and longevity.
- Sleek, professional look – Flush mounting creates a seamless finish in any outdoor kitchen.
- Convenient built-in paper towel holder – Keeps paper towels within reach for easy cleanups.
- Secure closure – Equipped with dual magnetic latches to keep doors tightly shut.
This 33-inch double access door unit is a must-have for any outdoor kitchen, providing easy access to gas tanks, tools, and other grilling essentials. Its sturdy stainless steel construction ensures long-lasting use, while the built-in paper towel holder adds an extra layer of convenience. Designed to fit neatly under your grill, it keeps your outdoor kitchen looking organized and professional while ensuring everything you need is close at hand.
Shipping & Delivery Information
Lion BBQ Grill Islands are delivered with most parts fully assembled. The main island structure, complete with veneer/siding, storage cabinets, and countertops, arrives ready to be used and installed on your grill island. Grills and side burners are shipped separately on the skid in separate boxes and simply need to be installed when they arrive. All items are securely transported on a skid. If you choose an L-shaped island, it will come in two parts for easy moving and installation, while the I-shaped island arrives in one whole piece, ready to go. Plus, we offer white glove delivery for an extra fee, making the process even smoother.
Manufacturer Information
Click here for the Lion L90000 40-Inch 5-Burner Grill Owner Manual
Click here for the Lion L90000 40-Inch 5-Burner Grill Spec SheetÂ
Click here for the Lion Rotisserie Instruction Manual
Click here for the Temperature Valve Adjustment Guide
Click here for the Lion 33-Inch Double Access Door Spec Sheet
Warranty
Lion Premium Grills proudly provides a one (1) year warranty on this outdoor cabinet component. Lion Premium Grills proudly provides a lifetime warranty on the cast stainless burners, stainless steel frame, housing, and cooking grids, ensuring lasting quality and performance. Additionally, enjoy a three-year warranty on stainless steel flame tamers and a one-year warranty on gas valves and other parts and components, guaranteeing peace of mind in your grilling experience. Please note that labor costs are not covered under this warranty.
Order now with free shipping!
Specs & Dimensions
Lion Grill Island: L90000 40-Inch Grill & 33-Inch Double Door |
|
|---|---|
| Model | Superior Q |
| Countertop Width | 72" |
| Base Width | 50.25" |
| Countertop Depth | 27 1/4" |
| Countertop Height | 38" |
| Weight | 500 lbs |
| Grill Island Base Material |
|
| Grill Island Base Colors |
|
| Frame Material | Galvanized Steel |
| Frame Sheathing | Hardie Backer Board |
| Countertop Color | Aluminum Concrete |
| Outdoor Kitchen Shape | I-Shaped |
Grill Model |
Lion L90000 40-Inch 5 Burner Gas Grill |
| Grill Exterior Material | 16 Gauge 304 Stainless Steel |
| Width | 40" |
| Depth | 24 1/4" |
| Depth | 21 1/2" |
| Burner Material | Cast Stainless Steel |
| Number of Burners | 5 Burners |
| Total Grilling BTUs | 75,000 BTUs |
| BTUs Per Burner | 15,000 BTUs |
| Grill Grate Material | Stainless Steel |
| Grill Grate Type | Round Grill Grate Rods |
| Total Grilling Area | 1030 Sq Inches |
| Main Grilling Area | 802 Sq Inches |
| Warming Rack Area | 228 Sq Inches |
| Burger Count | 32 |
| Infrared Backburner | Yes |
| Infrared Backburner BTUs | 15,000 BTUs |
| Primary Ignition Type | 6 Lion Quick Lite Valves |
| Secondary Ignition | None |
| Gas Control Panel Lights | None |
| Heat Zone Separators | None |
| Spring Assisted Grill Hood | None |
| Interior Lighting | Yes |
| Thermometer | Analog Thermometer |
| Drop-In Sear Burner | Optional |
| Rotisserie Kit | Included |
| Gas Hose Included | Yes |
Storage Cabinet |
Lion 33-Inch Stainless Steel Double Access Door with Towel Rack |
| Mounting Type | Flush Mount |
| Double Door Material | Dual Lined 304 Stainless Steel |
| Double Door Width | 33" |
| Double Door Depth | 1.88" |
| Double Door Height | 22" |
| Double Door Weight | 23 lbs |
| Number of Doors | 2 |
| Magnetic Latches | Dual Magnetic Latches |
| Interior Paper Towel Holder | Yes |
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Shipping & Delivery Info
Shipping Quick Facts
- Free Shipping: Available for orders over $99 within the Continental US.
- Flat-Rate Shipping: $10.95 for orders under $99.
- Free Curbside Liftgate Delivery: Included with all freight and LTL deliveries.
- White Glove & Installation Service Available: Call 888-678-3530 to arrange your installation and delivery.
- Scheduled Delivery Appointments: All freight and LTL deliveries include a scheduled appointment at your convenience to ensure you're home.
- Cancellations: Allowed before dispatch; refer to our Return Policy if the order has already shipped.
Shipping & Delivery Details
This Shipping Policy applies to orders shipped within the United States (excluding Hawaii & Alaska). By placing an order with us, you accept the policies contained herein.
Enjoy free shipping for orders over $99. Orders under $99 pay a flat shipping fee of $10.95. Benefit from complimentary shipping for your entire purchase delivered straight to your home, even for the larger items! *Applies only within the Continental US.
Estimated Delivery Time
Post shipment, anticipate receiving your items within a timeframe of 3-5 business days. We utilize UPS and FedEx for smaller items. It's crucial to note that more substantial items and certain orders are dispatched via freight. Freight shipping is somewhat more intricate compared to regular parcel deliveries, hence understanding the process in advance ensures a smooth delivery experience.
Freight Shipment Specifics
The majority of freight items are shipped on pallets. Some delivery companies will reach out to fix a delivery slot, whereas others aim to drop off your order at the most accessible spot nearest to your home, preferably close to a garage. The shipping confirmation email will detail the specific delivery procedures to anticipate.
For Scheduled Delivery
Companies that arrange delivery slots necessitate your presence for the delivery and your signature for confirmation. Deliveries are made using a semi-truck with lift gate service, placing the shipment by the curb. Should you grant permission for the delivery to be left unsupervised, BBQ Kitchen Pros cannot assume responsibility for any ensuing damages. The process might seem daunting, but for a comprehensive understanding, we recommend you peruse our thorough freight delivery guide to prevent unforeseen challenges.
For Non-Scheduled Deliveries
Delivery services that don't operate on appointments don't mandate your presence or a scheduled delivery slot. There's also no signature required upon receipt. Without the hassle of scheduling or waiting around, let the delivery come to you. If you're home during the drop-off, the driver can be asked to place your items in the garage. If you're away, they'll position it close to the garage or main entry.
Dispatch Timeframe
Items are typically dispatched from our warehouse within 1-3 business days. Affordable $10.95 Flat-Rate Shipping Orders below $99+ benefit from a consistent shipping rate. As your purchase value goes up, your shipping charge remains unchanged!
Change of Address
Once your order is in transit, we cannot change the delivery address. If you need to change the delivery address, please contact us within 24 hours of placing your order at support@bbqkitchenpros.com.
Cancellations
You may cancel your order at any time before it has been dispatched. If your order has already been dispatched, please refer to our Return Policy.
Parcels Damaged in Transit
If you find that your parcel has been damaged in transit, please reject the parcel if possible and contact our customer service. If the parcel has been delivered without your presence, please contact customer service for further assistance.
If you have any questions or concerns regarding our Shipping Policy, please contact us at support@bbqkitchenpros.com.
Easy Returns
Easy Returns
- 30-Day Returns – Hassle-free returns within 30 days of purchase.
- Easy Process – Contact us for quick approval and a prepaid return label.
- No Restocking Fees – Enjoy full refunds without additional deductions.
- Free Damage Protection – We’ll replace or refund damaged or incorrect items quickly, covering all shipping and additional costs for your convenience.
- Prepaid Shipping Labels – Convenient return shipping within the continental US.
- Shipping Cost: We take care of all return logistics, and all shipping costs are deducted directly from your refund—no separate payments required.
BBQ Kitchen Pros Return Policy
At BBQ Kitchen Pros, we want our customers to be completely satisfied with their purchases. If for any reason you are not satisfied with your order, we offer a return and refund policy.
30 Day Returns
We accept returns within 30 days of the date of purchase. If you wish to return an item, please contact our customer service department to receive an authorization number before shipping the item back to us. Please note that items returned without an authorization number will not be accepted. Items must be returned in new condition.
Return Shipping
We stand behind our products and want you to be satisfied with them. In the case that you decide to return your purchase, we will gladly refund you for the product in its entirety minus the cost of shipping and return shipping incurred by BBQ Kitchen Pros.
To qualify for return shipping, items must be returned in the original packaging, and pallet, (if included) and within the continental US. Once your return is approved and processed, we will provide a prepaid return shipping label. Simply print the label and adhere to the package. Please ensure the returned item is packed securely to avoid damage during transit.
Remember, returns only apply to items returned in the original packaging. If an item is returned in non-original or damaged packaging, the customer may be responsible for any return shipping costs. In addition, freight shipping is scheduled for pick-up at a specific date and time, which is agreed upon by the customer. and customers must be there at the scheduled time. Missing scheduled freight time will result in a dry run fee which is issued by the shipping company.
Damaged Items
If your order arrives damaged, defective, or incorrect, please make a note of it immediately when signing for delivery and send photos to support@bbqkitchenpros.com on the day of delivery.
Original Packaging Please keep all the original packaging for any items that need to be returned. Items that are not returned in their original packaging may not be accepted for return.
Non-Refundable Items that become damaged after use are non-refundable unless specified under warranty.
We hope that our return and refund policy makes it easy for you to shop with confidence at BBQ Kitchen Pros. If you have any questions or concerns about our policy, please don't hesitate to contact our customer service department.
A. 30 Day Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. Items must be returned in new condition. You’ll also need a receipt or proof of purchase.
B. Easy Return Process
To start a return, you can contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530. Once your return is accepted, we’ll send you a return shipping label as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Items that are not eligible for return include the following:
Custom-made, special-order, and made-to-order products. Items are marked non-returnable in the item description.
C. Damaged & Wrong Products & Issues
Please inspect your order upon reception and contact us immediately within 24 hours if the item is defective or damaged or if you received the wrong item so that we can evaluate the issue and make it right. To return your product, you should contact our mail. Depending on where you live, the time it may take for your exchanged product to reach you may vary.
D. Exchanges
We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530.
E. No Re-stocking Fees
For our products, there is no Restocking Fee.
F. Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded back to your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund too.
Authorized Dealer
- Description
- Specs & Dimensions
- Shipping & Delivery Info
- Easy Returns
Description
Lion BBQ Island: Superior Q
Key Features
- Perfect for smaller spaces – Measures 72" (W) x 27.25" (D) x 38" (H), providing a compact yet fully functional outdoor kitchen setup.
- Heavy-duty construction – Built with galvanized steel framing and fire-resistant Hardie Backer for durability against heat and weather.
- Customizable finishes – Choose from stucco, brick, or cultured stone bases, plus a granite or porcelain tile countertop for a premium look.
- High-performance grilling – Features the Lion L90000 40-inch stainless steel grill with five burners, 75,000 BTUs, an infrared backburner, and a spacious 1030 sq. in. grilling area.
- Convenient storage – Lion 33-inch double door with a built-in paper towel holder provides ample space for cooking tools and gas tank storage.
- Power your accessories – GFI electrical outlet lets you plug in powered cooking accessories for added convenience.
- Built-in bottle opener – Integrated into the stucco finish for quick access while grilling.
- Easy installation – Arrives 90% assembled, so two people can have it set up and ready to use in no time.
Lion Outdoor Kitchen | Superior Q
Upgrade Your Backyard Cooking with the Lion Superior Q BBQ Island
The Lion Superior Q BBQ Island is the ultimate outdoor kitchen solution for those who want the luxury of a built-in grill without the hassle of a full custom installation. Designed to fit smaller patios and backyard spaces, this compact yet powerful grill island measures 72 inches wide, 27.25 inches deep, and 38 inches high. It offers a spacious cooking and serving area, making it easy to prepare meals while entertaining guests.
Built to withstand the elements, this island is constructed with a galvanized steel frame and covered in weather- and fire-resistant Hardie Backer. The sleek and customizable design allows you to personalize your island with stucco, brick, or cultured stone finishes, along with durable granite or porcelain tile countertops.
For added convenience, the built-in bottle opener makes it easy to pop open your favorite beverage while grilling, while the large storage compartment ensures all your essential tools and accessories are neatly organized. Whether you're hosting a backyard BBQ or preparing a casual weeknight meal, this grill island delivers the performance and durability needed for years of outdoor cooking enjoyment.
Lion L90000 40-Inch 5-Burner Stainless Steel Built-In Grill
- Top-quality materials – Made from 16-gauge 304 stainless steel for durability and long-lasting performance.
- Powerful grilling performance – Equipped with five burners delivering 75,000 BTUs of heat for even cooking and maximum searing power.
- Infrared rotisserie burner – 15,000 BTUs for slow roasting and restaurant-style results.
- Spacious cooking area – 1030 square inches of grilling space, large enough to cook up to 32 burgers at once.
- Double-layered hood – Retains heat efficiently for precise temperature control.
- Heavy-duty grates – Solid stainless steel grates ensure even heat distribution and perfect grill marks.
- Adjustable warming rack – Provides extra space for keeping food warm or toasting buns.
- Reliable ignition – Features six quick-lite ignition valves for easy, dependable lighting.
- Nighttime grilling made easy – Built-in internal lights improve visibility when cooking in low light.
- XL temperature gauge – Allows for precise heat monitoring for perfect results.
- Complete grilling package – Includes a grill cover, rotisserie kit, smoker box, griddle plate, and removal tool.
The Lion L90000 grill is built for serious grilling enthusiasts who demand high performance and lasting durability. Its solid stainless steel construction ensures resistance to rust and corrosion, while the powerful burners and infrared back burner provide versatile cooking options. With a large cooking surface, easy-to-use controls, and premium accessories included, this grill is ready to elevate your outdoor cooking experience.
Lion 33-Inch Stainless Steel Double Access Door with Towel Rack
- Durable construction – Made from heavy-duty 304 stainless steel to resist weather, rust, and everyday wear.
- Extra strength – Dual-lined stainless steel design adds durability and longevity.
- Sleek, professional look – Flush mounting creates a seamless finish in any outdoor kitchen.
- Convenient built-in paper towel holder – Keeps paper towels within reach for easy cleanups.
- Secure closure – Equipped with dual magnetic latches to keep doors tightly shut.
This 33-inch double access door unit is a must-have for any outdoor kitchen, providing easy access to gas tanks, tools, and other grilling essentials. Its sturdy stainless steel construction ensures long-lasting use, while the built-in paper towel holder adds an extra layer of convenience. Designed to fit neatly under your grill, it keeps your outdoor kitchen looking organized and professional while ensuring everything you need is close at hand.
Shipping & Delivery Information
Lion BBQ Grill Islands are delivered with most parts fully assembled. The main island structure, complete with veneer/siding, storage cabinets, and countertops, arrives ready to be used and installed on your grill island. Grills and side burners are shipped separately on the skid in separate boxes and simply need to be installed when they arrive. All items are securely transported on a skid. If you choose an L-shaped island, it will come in two parts for easy moving and installation, while the I-shaped island arrives in one whole piece, ready to go. Plus, we offer white glove delivery for an extra fee, making the process even smoother.
Manufacturer Information
Click here for the Lion L90000 40-Inch 5-Burner Grill Owner Manual
Click here for the Lion L90000 40-Inch 5-Burner Grill Spec SheetÂ
Click here for the Lion Rotisserie Instruction Manual
Click here for the Temperature Valve Adjustment Guide
Click here for the Lion 33-Inch Double Access Door Spec Sheet
Warranty
Lion Premium Grills proudly provides a one (1) year warranty on this outdoor cabinet component. Lion Premium Grills proudly provides a lifetime warranty on the cast stainless burners, stainless steel frame, housing, and cooking grids, ensuring lasting quality and performance. Additionally, enjoy a three-year warranty on stainless steel flame tamers and a one-year warranty on gas valves and other parts and components, guaranteeing peace of mind in your grilling experience. Please note that labor costs are not covered under this warranty.
Order now with free shipping!
Specs & Dimensions
Lion Grill Island: L90000 40-Inch Grill & 33-Inch Double Door |
|
|---|---|
| Model | Superior Q |
| Countertop Width | 72" |
| Base Width | 50.25" |
| Countertop Depth | 27 1/4" |
| Countertop Height | 38" |
| Weight | 500 lbs |
| Grill Island Base Material |
|
| Grill Island Base Colors |
|
| Frame Material | Galvanized Steel |
| Frame Sheathing | Hardie Backer Board |
| Countertop Color | Aluminum Concrete |
| Outdoor Kitchen Shape | I-Shaped |
Grill Model |
Lion L90000 40-Inch 5 Burner Gas Grill |
| Grill Exterior Material | 16 Gauge 304 Stainless Steel |
| Width | 40" |
| Depth | 24 1/4" |
| Depth | 21 1/2" |
| Burner Material | Cast Stainless Steel |
| Number of Burners | 5 Burners |
| Total Grilling BTUs | 75,000 BTUs |
| BTUs Per Burner | 15,000 BTUs |
| Grill Grate Material | Stainless Steel |
| Grill Grate Type | Round Grill Grate Rods |
| Total Grilling Area | 1030 Sq Inches |
| Main Grilling Area | 802 Sq Inches |
| Warming Rack Area | 228 Sq Inches |
| Burger Count | 32 |
| Infrared Backburner | Yes |
| Infrared Backburner BTUs | 15,000 BTUs |
| Primary Ignition Type | 6 Lion Quick Lite Valves |
| Secondary Ignition | None |
| Gas Control Panel Lights | None |
| Heat Zone Separators | None |
| Spring Assisted Grill Hood | None |
| Interior Lighting | Yes |
| Thermometer | Analog Thermometer |
| Drop-In Sear Burner | Optional |
| Rotisserie Kit | Included |
| Gas Hose Included | Yes |
Storage Cabinet |
Lion 33-Inch Stainless Steel Double Access Door with Towel Rack |
| Mounting Type | Flush Mount |
| Double Door Material | Dual Lined 304 Stainless Steel |
| Double Door Width | 33" |
| Double Door Depth | 1.88" |
| Double Door Height | 22" |
| Double Door Weight | 23 lbs |
| Number of Doors | 2 |
| Magnetic Latches | Dual Magnetic Latches |
| Interior Paper Towel Holder | Yes |
Â
Shipping & Delivery Info
Shipping Quick Facts
- Free Shipping: Available for orders over $99 within the Continental US.
- Flat-Rate Shipping: $10.95 for orders under $99.
- Free Curbside Liftgate Delivery: Included with all freight and LTL deliveries.
- White Glove & Installation Service Available: Call 888-678-3530 to arrange your installation and delivery.
- Scheduled Delivery Appointments: All freight and LTL deliveries include a scheduled appointment at your convenience to ensure you're home.
- Cancellations: Allowed before dispatch; refer to our Return Policy if the order has already shipped.
Shipping & Delivery Details
This Shipping Policy applies to orders shipped within the United States (excluding Hawaii & Alaska). By placing an order with us, you accept the policies contained herein.
Enjoy free shipping for orders over $99. Orders under $99 pay a flat shipping fee of $10.95. Benefit from complimentary shipping for your entire purchase delivered straight to your home, even for the larger items! *Applies only within the Continental US.
Estimated Delivery Time
Post shipment, anticipate receiving your items within a timeframe of 3-5 business days. We utilize UPS and FedEx for smaller items. It's crucial to note that more substantial items and certain orders are dispatched via freight. Freight shipping is somewhat more intricate compared to regular parcel deliveries, hence understanding the process in advance ensures a smooth delivery experience.
Freight Shipment Specifics
The majority of freight items are shipped on pallets. Some delivery companies will reach out to fix a delivery slot, whereas others aim to drop off your order at the most accessible spot nearest to your home, preferably close to a garage. The shipping confirmation email will detail the specific delivery procedures to anticipate.
For Scheduled Delivery
Companies that arrange delivery slots necessitate your presence for the delivery and your signature for confirmation. Deliveries are made using a semi-truck with lift gate service, placing the shipment by the curb. Should you grant permission for the delivery to be left unsupervised, BBQ Kitchen Pros cannot assume responsibility for any ensuing damages. The process might seem daunting, but for a comprehensive understanding, we recommend you peruse our thorough freight delivery guide to prevent unforeseen challenges.
For Non-Scheduled Deliveries
Delivery services that don't operate on appointments don't mandate your presence or a scheduled delivery slot. There's also no signature required upon receipt. Without the hassle of scheduling or waiting around, let the delivery come to you. If you're home during the drop-off, the driver can be asked to place your items in the garage. If you're away, they'll position it close to the garage or main entry.
Dispatch Timeframe
Items are typically dispatched from our warehouse within 1-3 business days. Affordable $10.95 Flat-Rate Shipping Orders below $99+ benefit from a consistent shipping rate. As your purchase value goes up, your shipping charge remains unchanged!
Change of Address
Once your order is in transit, we cannot change the delivery address. If you need to change the delivery address, please contact us within 24 hours of placing your order at support@bbqkitchenpros.com.
Cancellations
You may cancel your order at any time before it has been dispatched. If your order has already been dispatched, please refer to our Return Policy.
Parcels Damaged in Transit
If you find that your parcel has been damaged in transit, please reject the parcel if possible and contact our customer service. If the parcel has been delivered without your presence, please contact customer service for further assistance.
If you have any questions or concerns regarding our Shipping Policy, please contact us at support@bbqkitchenpros.com.
Easy Returns
Easy Returns
- 30-Day Returns – Hassle-free returns within 30 days of purchase.
- Easy Process – Contact us for quick approval and a prepaid return label.
- No Restocking Fees – Enjoy full refunds without additional deductions.
- Free Damage Protection – We’ll replace or refund damaged or incorrect items quickly, covering all shipping and additional costs for your convenience.
- Prepaid Shipping Labels – Convenient return shipping within the continental US.
- Shipping Cost: We take care of all return logistics, and all shipping costs are deducted directly from your refund—no separate payments required.
BBQ Kitchen Pros Return Policy
At BBQ Kitchen Pros, we want our customers to be completely satisfied with their purchases. If for any reason you are not satisfied with your order, we offer a return and refund policy.
30 Day Returns
We accept returns within 30 days of the date of purchase. If you wish to return an item, please contact our customer service department to receive an authorization number before shipping the item back to us. Please note that items returned without an authorization number will not be accepted. Items must be returned in new condition.
Return Shipping
We stand behind our products and want you to be satisfied with them. In the case that you decide to return your purchase, we will gladly refund you for the product in its entirety minus the cost of shipping and return shipping incurred by BBQ Kitchen Pros.
To qualify for return shipping, items must be returned in the original packaging, and pallet, (if included) and within the continental US. Once your return is approved and processed, we will provide a prepaid return shipping label. Simply print the label and adhere to the package. Please ensure the returned item is packed securely to avoid damage during transit.
Remember, returns only apply to items returned in the original packaging. If an item is returned in non-original or damaged packaging, the customer may be responsible for any return shipping costs. In addition, freight shipping is scheduled for pick-up at a specific date and time, which is agreed upon by the customer. and customers must be there at the scheduled time. Missing scheduled freight time will result in a dry run fee which is issued by the shipping company.
Damaged Items
If your order arrives damaged, defective, or incorrect, please make a note of it immediately when signing for delivery and send photos to support@bbqkitchenpros.com on the day of delivery.
Original Packaging Please keep all the original packaging for any items that need to be returned. Items that are not returned in their original packaging may not be accepted for return.
Non-Refundable Items that become damaged after use are non-refundable unless specified under warranty.
We hope that our return and refund policy makes it easy for you to shop with confidence at BBQ Kitchen Pros. If you have any questions or concerns about our policy, please don't hesitate to contact our customer service department.
A. 30 Day Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. Items must be returned in new condition. You’ll also need a receipt or proof of purchase.
B. Easy Return Process
To start a return, you can contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530. Once your return is accepted, we’ll send you a return shipping label as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Items that are not eligible for return include the following:
Custom-made, special-order, and made-to-order products. Items are marked non-returnable in the item description.
C. Damaged & Wrong Products & Issues
Please inspect your order upon reception and contact us immediately within 24 hours if the item is defective or damaged or if you received the wrong item so that we can evaluate the issue and make it right. To return your product, you should contact our mail. Depending on where you live, the time it may take for your exchanged product to reach you may vary.
D. Exchanges
We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530.
E. No Re-stocking Fees
For our products, there is no Restocking Fee.
F. Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded back to your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund too.
