Lion Superior Q BBQ Island: L90000 40-Inch Grill & 33-Inch Combo
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- Description
- Specs & Dimensions
- Shipping & Delivery Info
- Easy Returns
Lion Superior Q BBQ Island: L90000 40-Inch Grill & 33-Inch Combo
Key Features
- Ideal for smaller patios or backyard setups. Measuring 72" (W) x 27.25" (D) x 38" (H), with convenient storage space below for your outdoor needs.
- Galvanized steel framing and covered in weather and fire-resistant Hardie Backer for ultimate durability against weather and heat.
- Customize your grill island finishes, choose between stucco, brick, or cultured stone base finishes, and customize your countertop with granite or porcelain tiles.
- Lion L90000 40-inch grill made of 304 stainless steel and has 75,000 BTU burners, an infrared backburner, a 1030 sq. in. grill area, independent quick-lite ignitions, and internal grill lights.
- Lion 33-inch double drawer w/ paper towel holder for spacious storage for outdoor cooking essentials & gas tank storage.
- GFI electrical outlet for outdoor powered cooking accessories for more outdoor grill island versatility.
- Built-in bottle opener on the front with stucco finishes.
- It comes 90% assembled for easy 2-person installation to get grilling immediately.
Elevate outdoor cooking and entertainment with the Lion Superior Q BBQ Grill Island. This well-designed grill island offers a range of features to enhance your outdoor experience. Measuring 72 inches wide, 27.25 inches deep, and 38 inches high, the Lion Superior Q BBQ Grill Island is the perfect choice for smaller patios or backyard setups. The wide 27 1/4-inch countertop space on both sides of your grill provides ample room for plating and prepping your BBQ creations. It's a practical addition that makes outdoor cooking and serving a breeze. Despite its compact size, it provides ample outdoor storage space and high-performance grill options above your storage space for all outdoor cooking needs.
Durability is a hallmark of this grill island. Its galvanized steel framing and weather and fire-resistant Hardie Backer construction ensure it can withstand the toughest elements, from harsh weather to high heat. Designed for ultimate durability, the grill island will maintain its pristine colors and sleek appearance for years to come. The Lion Superior Q BBQ Grill Island offers customizability. You can choose between various base finishes, including stucco, brick, or cultured stone, allowing you to match your outdoor kitchen to your outdoor style. Additionally, you can customize your countertop with either granite or porcelain tile, giving you the perfect finishing touch. All tiles come in a 12-inch x 12-inch size in granite and porcelain tiles.
Finally, the built-in bottle opener on the front with stucco finishes adds a fun and convenient touch to your outdoor kitchen. Crack open your favorite beverage while you grill and entertain. The Lion Superior Q BBQ Grill Island combines functionality, durability, and customization to create the ultimate outdoor cooking and entertaining space. Upgrade your outdoor experience with this top-quality grill island and make every outdoor gathering memorable. Elevate your outdoor lifestyle with Lion.
Lion L90000 40-Inch 5-Burner Stainless Steel Built-In Grill
- Crafted from 16-gauge 304 stainless steel for unmatched durability against the elements.
- High-heat burners with five 75,000 BTU cast stainless steel burners for even heat distribution and perfect cooking.
- Infrared Back Burner with 15,000 BTUs for exceptional roasting.
- Equipped with a double-layered stainless steel hood that locks in heat for consistent grilling.
- Spacious 1030 square inches of cooking area, enough for 32 burgers or multiple dishes.
- Solid stainless steel cooking grates ensure even grilling and perfect sear marks.
- Includes an adjustable warming rack for extra space.
- Contains six quick-lite ignition valves for a reliable start and precise control.
- Features two internal lights for safe and easy grilling after dark.
- Comes with an XL temperature gauge for easy heat monitoring.
- Includes: grill cover, rotisserie kit, smoker box, griddle plate, and removal tool.
The Lion L90000 Grill, a robust 40-inch built-in model made of 16-gauge 304 stainless steel, stands as a pinnacle of durability, capable of braving the elements and high heat. This grilling giant boasts 75,000 BTUs across five burners, complemented by a 15,000 BTU infrared rotisserie back burner, ensuring a full range of cooking techniques from searing to slow roasting. The spacious 1030 square-inch cooking area, enhanced by a double-layered hood for unparalleled heat retention and a warming rack, allows for the preparation of a feast, with up to 32 burgers simultaneously or various dishes. Quick lite valves guarantee an effortless and reliable ignition, and internal lights delight night-time grilling. The grill’s construction promises longevity, and with CSA certification, you can trust in its safety and compliance.
Lion 33-Inch Access Door & Double Drawer Combo w/Paper Towel Rack
- Ample storage with spacious drawers for tools and accessories, plus a large cabinet for bulkier items like gas tanks and cookware.
- Easy access to gas valves, lines, and other outdoor kitchen utilities.
- Constructed with 304-stainless steel for maximum weather, rust, and wear resistance.
- Dual-lined stainless steel enhances structural integrity and longevity.
- Flush mounting ensures a professional look in any outdoor kitchen.
- Features an interior paper towel holder for quick access during cooking.
- Magnetic latch on the door provides a secure closure.
- Heavy-duty drawer glides ensure durability and smooth operation.
The Lion 33-Inch Access Door & Double Drawer Combo is a perfect blend of functionality and style for your outdoor kitchen. The unit provides ample storage with spacious drawers and a large cabinet, suitable for everything from grilling tools to gas tanks. Made from resilient 304-stainless steel, it stands up to outdoor conditions, while its dual-lined construction enhances its durability. The sleek flush mount design complements any outdoor décor, and the built-in paper towel holder makes quick clean-ups convenient. The combo also features a magnetic door latch to secure closing and heavy-duty drawer glides for long-lasting use. This combo is the perfect outdoor kitchen solution for storage underneath your grill, making your outdoor grill island fully functional.
Shipping & Delivery Information
Lion BBQ Grill Islands are delivered with most parts fully assembled. The main island structure, complete with veneer/siding, storage cabinets, and countertops, arrives ready to be used and installed on your grill island. Grills and side burners are shipped separately on the skid in separate boxes and simply need to be installed when they arrive. All items are securely transported on a skid. If you choose an L-shaped island, it will come in two parts for easy moving and installation, while the I-shaped island arrives in one whole piece, ready to go. Plus, we offer white glove delivery for an extra fee, making the process even smoother.
Manufacturer Information
Click here for the Lion L90000 40-Inch 5-Burner Grill Owner Manual
Click here for the Lion L90000 40-Inch 5-Burner Grill Spec Sheet
Click here for the Lion Rotisserie Instruction Manual
Click here for the Temperature Valve Adjustment Guide
Click here for the Lion 33-Inch Access Door & Double Drawer Combo Spec Sheet
Warranty
Lion Premium Grills proudly provides a one (1) year warranty on this outdoor cabinet component. Lion Premium Grills proudly provides a lifetime warranty on the cast stainless burners, stainless steel frame, housing, and cooking grids, ensuring lasting quality and performance. Additionally, enjoy a three-year warranty on stainless steel flame tamers and a one-year warranty on gas valves and other parts and components, guaranteeing peace of mind in your grilling experience. Please note that labor costs are not covered under this warranty.
Order now with free shipping!
Lion Superior Q BBQ Island: L90000 40-Inch Grill & 33-Inch Combo |
|
---|---|
Model | Superior Q |
Countertop Width | 72" |
Base Width | 50.25" |
Countertop Depth | 27 1/4" |
Countertop Height | 38" |
Weight | 500 lbs |
Grill Island Base Material |
|
Grill Island Base Colors |
|
Frame Material | Galvanized Steel |
Frame Sheathing | Hardie Backer Board |
Countertop Color | Aluminum Concrete |
Outdoor Kitchen Shape | I-Shaped |
Grill Model |
Lion L90000 40-Inch 5 Burner Gas Grill |
Grill Exterior Material | 16 Gauge 304 Stainless Steel |
Width | 40" |
Depth | 24 1/4" |
Depth | 21 1/2" |
Burner Material | Cast Stainless Steel |
Number of Burners | 5 Burners |
Total Grilling BTUs | 75,000 BTUs |
BTUs Per Burner | 15,000 BTUs |
Grill Grate Material | Stainless Steel |
Grill Grate Type | Round Grill Grate Rods |
Total Grilling Area | 1030 Sq Inches |
Main Grilling Area | 802 Sq Inches |
Warming Rack Area | 228 Sq Inches |
Burger Count | 32 |
Infrared Backburner | Yes |
Infrared Backburner BTUs | 15,000 BTUs |
Primary Ignition Type | 6 Lion Quick Lite Valves |
Secondary Ignition | None |
Gas Control Panel Lights | None |
Heat Zone Separators | None |
Spring Assisted Grill Hood | None |
Interior Lighting | Yes |
Thermometer | Analog Thermometer |
Drop-In Sear Burner | Optional |
Rotisserie Kit | Included |
Gas Hose Included | Yes |
Model |
Lion 33-Inch Double Drawer / Single Access Door Combo |
Confirguration | Horizontal |
Mounting Type | Flush Mount |
Material | Dual Lined 304 Stainless Steel |
Width | 33" |
Depth | 20.44" |
Height | 22" |
Number of Doors | 1 |
Number of Drawers | 2 |
Magnetic Door Latch | Included |
Heavy-Duty Drawer Glides | Included |
This Shipping Policy applies to orders shipped within the United States. By placing an order with us, you accept the policies contained herein.
Shipping & Delivery Details
Enjoy a shipping fee of only $10.95 for orders exceeding $99. Benefit from complimentary shipping for your entire purchase delivered straight to your home, even for the larger items! *Applies only within the Continental US.
Estimated Delivery Time
Post shipment, anticipate your items within a timeframe of 3-5 business days. We utilize UPS and FedEx for smaller items. It's crucial to note that more substantial items and certain orders are dispatched via freight. Freight shipping is somewhat more intricate compared to regular parcel deliveries, hence understanding the process in advance ensures a smooth delivery experience.
Freight Shipment Specifics
The majority of freight items are shipped on pallets. Some delivery companies will reach out to fix a delivery slot, whereas others aim to drop off your order at the most accessible spot nearest to your home, preferably close to a garage. The shipping confirmation email will detail the specific delivery procedure to anticipate.
For Scheduled Delivery
Companies that arrange delivery slots necessitate your presence for the delivery and your signature for confirmation. Deliveries are made using a semi-truck with lift gate services, placing the shipment by the curb. Should you grant permission for the delivery to be left unsupervised, BBQ Kitchen Pros cannot assume responsibility for any ensuing damages. The process might seem daunting, but for a comprehensive understanding, we recommend you peruse our thorough freight delivery guide to prevent unforeseen challenges.
For Non-Scheduled Deliveries
Delivery services that don't operate on appointments don't mandate your presence or a scheduled delivery slot. There's also no signature required upon receipt. Without the hassle of scheduling or waiting around, let the delivery come to you. If you're home during the drop-off, the driver can be asked to place your items in the garage. If you're away, they'll position it close to the garage or main entry.
Dispatch Timeframe
Items are typically dispatched from our warehouse within 1-3 business days. Affordable $10.95 Flat-Rate Shipping Orders below $99+ benefit from a consistent shipping rate. As your purchase value goes up, your shipping charge remains unchanged!
Change of Address
Once your order is in transit, we cannot change the delivery address. If you need to change the delivery address, please contact us within 24 hours of placing your order at support@bbqkitchenpros.com.
Cancellations
You may cancel your order at any time before it has been dispatched. If your order has already been dispatched, please refer to our Return Policy.
Parcels Damaged in Transit
If you find that your parcel has been damaged in transit, please reject the parcel if possible and contact our customer service. If the parcel has been delivered without your presence, please contact customer service for further assistance.
If you have any questions or concerns regarding our Shipping Policy, please contact us at support@bbqkitchenpros.com.
BBQ Kitchen Pros Return Policy
At BBQ Kitchen Pros, we want our customers to be completely satisfied with their purchases. If for any reason you are not satisfied with your order, we offer a return and refund policy.
30 Day Returns
We accept returns within 30 days of the date of purchase. If you wish to return an item, please contact our customer service department to receive an authorization number before shipping the item back to us. Please note that items returned without an authorization number will not be accepted. Items must be returned in new condition.
Return Shipping
We stand behind our products and want you to be satisfied with them. In the case that you decide to return your purchase, we will gladly refund you for the product in its entirety minus the cost of shipping and return shipping incurred by BBQ Kitchen Pros.
To qualify for return shipping, items must be returned in the original packaging, pallet, and within the continental US. Once your return is approved and processed, we will provide a prepaid return shipping label. Simply print the label and adhere it to the package. Please ensure the returned item is packed securely to avoid damage during transit.
Remember, returns only apply to items returned in the original packaging and pallet. If an item is returned in non-original or damaged packaging, the customer may be responsible for any return shipping costs. In addition, freight shipping is scheduled for pick-up at a specific date and time, which is agreed upon by the customer. and customers must be there at the scheduled time. Missing scheduled freight time will result in a dry run fee which is issued by the shipping company.
Damaged Items
If your order arrives damaged, defective, or incorrect, please make a note of it immediately when signing for delivery and send photos to support@bbqkitchenpros.com on the day of delivery.
Original Packaging Please keep all the original packaging and pallets for any items that need to be returned. Items that are not returned in their original packaging may not be accepted for return.
Non-Refundable Items that become damaged after use are non-refundable unless specified under warranty.
We hope that our return and refund policy makes it easy for you to shop with confidence at BBQ Kitchen Pros. If you have any questions or concerns about our policy, please don't hesitate to contact our customer service department.
A. 30 Day Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. Items must be returned in new condition. You’ll also need a receipt or proof of purchase.
B. Easy Return Process
To start a return, you can contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530. Once your return is accepted, we’ll send you a return shipping label as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Items that are not eligible for return include the following:
Custom-made, special-order, and made-to-order products. Items are marked non-returnable in the item description.
C. Damaged & Wrong Products & Issues
Please inspect your order upon reception and contact us immediately within 24 hours if the item is defective or damaged or if you received the wrong item so that we can evaluate the issue and make it right.
To return your product, you should contact our mail.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
D. Exchanges
We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530.
E. No Re-stocking Fees
For our products, there is no Restocking Fee.
F. Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded back to your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund too.
- Product Reviews
- Site Reviews
- Description
- Specs & Dimensions
- Shipping & Delivery Info
- Easy Returns
Lion Superior Q BBQ Island: L90000 40-Inch Grill & 33-Inch Combo
Key Features
- Ideal for smaller patios or backyard setups. Measuring 72" (W) x 27.25" (D) x 38" (H), with convenient storage space below for your outdoor needs.
- Galvanized steel framing and covered in weather and fire-resistant Hardie Backer for ultimate durability against weather and heat.
- Customize your grill island finishes, choose between stucco, brick, or cultured stone base finishes, and customize your countertop with granite or porcelain tiles.
- Lion L90000 40-inch grill made of 304 stainless steel and has 75,000 BTU burners, an infrared backburner, a 1030 sq. in. grill area, independent quick-lite ignitions, and internal grill lights.
- Lion 33-inch double drawer w/ paper towel holder for spacious storage for outdoor cooking essentials & gas tank storage.
- GFI electrical outlet for outdoor powered cooking accessories for more outdoor grill island versatility.
- Built-in bottle opener on the front with stucco finishes.
- It comes 90% assembled for easy 2-person installation to get grilling immediately.
Elevate outdoor cooking and entertainment with the Lion Superior Q BBQ Grill Island. This well-designed grill island offers a range of features to enhance your outdoor experience. Measuring 72 inches wide, 27.25 inches deep, and 38 inches high, the Lion Superior Q BBQ Grill Island is the perfect choice for smaller patios or backyard setups. The wide 27 1/4-inch countertop space on both sides of your grill provides ample room for plating and prepping your BBQ creations. It's a practical addition that makes outdoor cooking and serving a breeze. Despite its compact size, it provides ample outdoor storage space and high-performance grill options above your storage space for all outdoor cooking needs.
Durability is a hallmark of this grill island. Its galvanized steel framing and weather and fire-resistant Hardie Backer construction ensure it can withstand the toughest elements, from harsh weather to high heat. Designed for ultimate durability, the grill island will maintain its pristine colors and sleek appearance for years to come. The Lion Superior Q BBQ Grill Island offers customizability. You can choose between various base finishes, including stucco, brick, or cultured stone, allowing you to match your outdoor kitchen to your outdoor style. Additionally, you can customize your countertop with either granite or porcelain tile, giving you the perfect finishing touch. All tiles come in a 12-inch x 12-inch size in granite and porcelain tiles.
Finally, the built-in bottle opener on the front with stucco finishes adds a fun and convenient touch to your outdoor kitchen. Crack open your favorite beverage while you grill and entertain. The Lion Superior Q BBQ Grill Island combines functionality, durability, and customization to create the ultimate outdoor cooking and entertaining space. Upgrade your outdoor experience with this top-quality grill island and make every outdoor gathering memorable. Elevate your outdoor lifestyle with Lion.
Lion L90000 40-Inch 5-Burner Stainless Steel Built-In Grill
- Crafted from 16-gauge 304 stainless steel for unmatched durability against the elements.
- High-heat burners with five 75,000 BTU cast stainless steel burners for even heat distribution and perfect cooking.
- Infrared Back Burner with 15,000 BTUs for exceptional roasting.
- Equipped with a double-layered stainless steel hood that locks in heat for consistent grilling.
- Spacious 1030 square inches of cooking area, enough for 32 burgers or multiple dishes.
- Solid stainless steel cooking grates ensure even grilling and perfect sear marks.
- Includes an adjustable warming rack for extra space.
- Contains six quick-lite ignition valves for a reliable start and precise control.
- Features two internal lights for safe and easy grilling after dark.
- Comes with an XL temperature gauge for easy heat monitoring.
- Includes: grill cover, rotisserie kit, smoker box, griddle plate, and removal tool.
The Lion L90000 Grill, a robust 40-inch built-in model made of 16-gauge 304 stainless steel, stands as a pinnacle of durability, capable of braving the elements and high heat. This grilling giant boasts 75,000 BTUs across five burners, complemented by a 15,000 BTU infrared rotisserie back burner, ensuring a full range of cooking techniques from searing to slow roasting. The spacious 1030 square-inch cooking area, enhanced by a double-layered hood for unparalleled heat retention and a warming rack, allows for the preparation of a feast, with up to 32 burgers simultaneously or various dishes. Quick lite valves guarantee an effortless and reliable ignition, and internal lights delight night-time grilling. The grill’s construction promises longevity, and with CSA certification, you can trust in its safety and compliance.
Lion 33-Inch Access Door & Double Drawer Combo w/Paper Towel Rack
- Ample storage with spacious drawers for tools and accessories, plus a large cabinet for bulkier items like gas tanks and cookware.
- Easy access to gas valves, lines, and other outdoor kitchen utilities.
- Constructed with 304-stainless steel for maximum weather, rust, and wear resistance.
- Dual-lined stainless steel enhances structural integrity and longevity.
- Flush mounting ensures a professional look in any outdoor kitchen.
- Features an interior paper towel holder for quick access during cooking.
- Magnetic latch on the door provides a secure closure.
- Heavy-duty drawer glides ensure durability and smooth operation.
The Lion 33-Inch Access Door & Double Drawer Combo is a perfect blend of functionality and style for your outdoor kitchen. The unit provides ample storage with spacious drawers and a large cabinet, suitable for everything from grilling tools to gas tanks. Made from resilient 304-stainless steel, it stands up to outdoor conditions, while its dual-lined construction enhances its durability. The sleek flush mount design complements any outdoor décor, and the built-in paper towel holder makes quick clean-ups convenient. The combo also features a magnetic door latch to secure closing and heavy-duty drawer glides for long-lasting use. This combo is the perfect outdoor kitchen solution for storage underneath your grill, making your outdoor grill island fully functional.
Shipping & Delivery Information
Lion BBQ Grill Islands are delivered with most parts fully assembled. The main island structure, complete with veneer/siding, storage cabinets, and countertops, arrives ready to be used and installed on your grill island. Grills and side burners are shipped separately on the skid in separate boxes and simply need to be installed when they arrive. All items are securely transported on a skid. If you choose an L-shaped island, it will come in two parts for easy moving and installation, while the I-shaped island arrives in one whole piece, ready to go. Plus, we offer white glove delivery for an extra fee, making the process even smoother.
Manufacturer Information
Click here for the Lion L90000 40-Inch 5-Burner Grill Owner Manual
Click here for the Lion L90000 40-Inch 5-Burner Grill Spec Sheet
Click here for the Lion Rotisserie Instruction Manual
Click here for the Temperature Valve Adjustment Guide
Click here for the Lion 33-Inch Access Door & Double Drawer Combo Spec Sheet
Warranty
Lion Premium Grills proudly provides a one (1) year warranty on this outdoor cabinet component. Lion Premium Grills proudly provides a lifetime warranty on the cast stainless burners, stainless steel frame, housing, and cooking grids, ensuring lasting quality and performance. Additionally, enjoy a three-year warranty on stainless steel flame tamers and a one-year warranty on gas valves and other parts and components, guaranteeing peace of mind in your grilling experience. Please note that labor costs are not covered under this warranty.
Order now with free shipping!
Lion Superior Q BBQ Island: L90000 40-Inch Grill & 33-Inch Combo |
|
---|---|
Model | Superior Q |
Countertop Width | 72" |
Base Width | 50.25" |
Countertop Depth | 27 1/4" |
Countertop Height | 38" |
Weight | 500 lbs |
Grill Island Base Material |
|
Grill Island Base Colors |
|
Frame Material | Galvanized Steel |
Frame Sheathing | Hardie Backer Board |
Countertop Color | Aluminum Concrete |
Outdoor Kitchen Shape | I-Shaped |
Grill Model |
Lion L90000 40-Inch 5 Burner Gas Grill |
Grill Exterior Material | 16 Gauge 304 Stainless Steel |
Width | 40" |
Depth | 24 1/4" |
Depth | 21 1/2" |
Burner Material | Cast Stainless Steel |
Number of Burners | 5 Burners |
Total Grilling BTUs | 75,000 BTUs |
BTUs Per Burner | 15,000 BTUs |
Grill Grate Material | Stainless Steel |
Grill Grate Type | Round Grill Grate Rods |
Total Grilling Area | 1030 Sq Inches |
Main Grilling Area | 802 Sq Inches |
Warming Rack Area | 228 Sq Inches |
Burger Count | 32 |
Infrared Backburner | Yes |
Infrared Backburner BTUs | 15,000 BTUs |
Primary Ignition Type | 6 Lion Quick Lite Valves |
Secondary Ignition | None |
Gas Control Panel Lights | None |
Heat Zone Separators | None |
Spring Assisted Grill Hood | None |
Interior Lighting | Yes |
Thermometer | Analog Thermometer |
Drop-In Sear Burner | Optional |
Rotisserie Kit | Included |
Gas Hose Included | Yes |
Model |
Lion 33-Inch Double Drawer / Single Access Door Combo |
Confirguration | Horizontal |
Mounting Type | Flush Mount |
Material | Dual Lined 304 Stainless Steel |
Width | 33" |
Depth | 20.44" |
Height | 22" |
Number of Doors | 1 |
Number of Drawers | 2 |
Magnetic Door Latch | Included |
Heavy-Duty Drawer Glides | Included |
This Shipping Policy applies to orders shipped within the United States. By placing an order with us, you accept the policies contained herein.
Shipping & Delivery Details
Enjoy a shipping fee of only $10.95 for orders exceeding $99. Benefit from complimentary shipping for your entire purchase delivered straight to your home, even for the larger items! *Applies only within the Continental US.
Estimated Delivery Time
Post shipment, anticipate your items within a timeframe of 3-5 business days. We utilize UPS and FedEx for smaller items. It's crucial to note that more substantial items and certain orders are dispatched via freight. Freight shipping is somewhat more intricate compared to regular parcel deliveries, hence understanding the process in advance ensures a smooth delivery experience.
Freight Shipment Specifics
The majority of freight items are shipped on pallets. Some delivery companies will reach out to fix a delivery slot, whereas others aim to drop off your order at the most accessible spot nearest to your home, preferably close to a garage. The shipping confirmation email will detail the specific delivery procedure to anticipate.
For Scheduled Delivery
Companies that arrange delivery slots necessitate your presence for the delivery and your signature for confirmation. Deliveries are made using a semi-truck with lift gate services, placing the shipment by the curb. Should you grant permission for the delivery to be left unsupervised, BBQ Kitchen Pros cannot assume responsibility for any ensuing damages. The process might seem daunting, but for a comprehensive understanding, we recommend you peruse our thorough freight delivery guide to prevent unforeseen challenges.
For Non-Scheduled Deliveries
Delivery services that don't operate on appointments don't mandate your presence or a scheduled delivery slot. There's also no signature required upon receipt. Without the hassle of scheduling or waiting around, let the delivery come to you. If you're home during the drop-off, the driver can be asked to place your items in the garage. If you're away, they'll position it close to the garage or main entry.
Dispatch Timeframe
Items are typically dispatched from our warehouse within 1-3 business days. Affordable $10.95 Flat-Rate Shipping Orders below $99+ benefit from a consistent shipping rate. As your purchase value goes up, your shipping charge remains unchanged!
Change of Address
Once your order is in transit, we cannot change the delivery address. If you need to change the delivery address, please contact us within 24 hours of placing your order at support@bbqkitchenpros.com.
Cancellations
You may cancel your order at any time before it has been dispatched. If your order has already been dispatched, please refer to our Return Policy.
Parcels Damaged in Transit
If you find that your parcel has been damaged in transit, please reject the parcel if possible and contact our customer service. If the parcel has been delivered without your presence, please contact customer service for further assistance.
If you have any questions or concerns regarding our Shipping Policy, please contact us at support@bbqkitchenpros.com.
BBQ Kitchen Pros Return Policy
At BBQ Kitchen Pros, we want our customers to be completely satisfied with their purchases. If for any reason you are not satisfied with your order, we offer a return and refund policy.
30 Day Returns
We accept returns within 30 days of the date of purchase. If you wish to return an item, please contact our customer service department to receive an authorization number before shipping the item back to us. Please note that items returned without an authorization number will not be accepted. Items must be returned in new condition.
Return Shipping
We stand behind our products and want you to be satisfied with them. In the case that you decide to return your purchase, we will gladly refund you for the product in its entirety minus the cost of shipping and return shipping incurred by BBQ Kitchen Pros.
To qualify for return shipping, items must be returned in the original packaging, pallet, and within the continental US. Once your return is approved and processed, we will provide a prepaid return shipping label. Simply print the label and adhere it to the package. Please ensure the returned item is packed securely to avoid damage during transit.
Remember, returns only apply to items returned in the original packaging and pallet. If an item is returned in non-original or damaged packaging, the customer may be responsible for any return shipping costs. In addition, freight shipping is scheduled for pick-up at a specific date and time, which is agreed upon by the customer. and customers must be there at the scheduled time. Missing scheduled freight time will result in a dry run fee which is issued by the shipping company.
Damaged Items
If your order arrives damaged, defective, or incorrect, please make a note of it immediately when signing for delivery and send photos to support@bbqkitchenpros.com on the day of delivery.
Original Packaging Please keep all the original packaging and pallets for any items that need to be returned. Items that are not returned in their original packaging may not be accepted for return.
Non-Refundable Items that become damaged after use are non-refundable unless specified under warranty.
We hope that our return and refund policy makes it easy for you to shop with confidence at BBQ Kitchen Pros. If you have any questions or concerns about our policy, please don't hesitate to contact our customer service department.
A. 30 Day Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. Items must be returned in new condition. You’ll also need a receipt or proof of purchase.
B. Easy Return Process
To start a return, you can contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530. Once your return is accepted, we’ll send you a return shipping label as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Items that are not eligible for return include the following:
Custom-made, special-order, and made-to-order products. Items are marked non-returnable in the item description.
C. Damaged & Wrong Products & Issues
Please inspect your order upon reception and contact us immediately within 24 hours if the item is defective or damaged or if you received the wrong item so that we can evaluate the issue and make it right.
To return your product, you should contact our mail.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
D. Exchanges
We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530.
E. No Re-stocking Fees
For our products, there is no Restocking Fee.
F. Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded back to your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund too.