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Kokomo Grills Professional 32 Inch 4 Burner Built in Gas Grill
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Kokomo Grills Professional 32 Inch 4 Burner Built in Gas Grill

SKU KO-BAK4BG-PRO-NG
Save 31%
Original Price $2,822.00
Current Price $1,949.00
+ Free Shipping
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Kokomo Grills Professional 4 Burner 32" Built-in Grill 


Key Features:

  • High-Performance Burners: 72,000 BTUs combined for high-heat grilling, ensuring consistent cooking temperatures across your grill surface.
  • Powerful Infrared Back Burner: Crank up to 1,000°F in just 30 seconds—perfect for rotisserie chicken right in your backyard.
  • Enormous Grilling Surface: 740 square inches of space to grill multiple BBQ dishes or up to 25 burgers, ideal for big family gatherings.
  • 304 Stainless Steel Construction: Built with durable 304 stainless steel for lasting performance, even against outdoor elements and grilling heat.
  • Dual-Walled Grill Hood Durability: Designed to prevent heat distortion and maintain even grilling temps under all weather conditions.
  • 4 Separate Heat Zones: Grill multiple dishes simultaneously with 4 individual heat zones—perfect for cooking steak, chicken, veggies, and burgers at the same time.
  • Ceramic Briquette System: Ensures even heat distribution and prevents flare-ups while grilling.
  • Full-Size Grease Tray: Features a full-size stainless steel drip tray for easy grease cleaning after your cookout.
  • Heavy-Duty Commercial Grade Grill Grates: Commercial-grade grates with non-coated grids for even cooking and perfect grill marks.
  • Stainless Steel Warming Rack: Spans the grill for warming food and toasting buns with ease.
  • Analog Temperature Gauge: Hood-mounted analog gauge for precise temperature control and monitoring.
  • Built-In Halogen Lights: Dual halogen lights to illuminate your grilling surface for effortless night-time cooking.
  • SureLight Reliable Ignition: SureLight Ignition system with backup flash tube lighting ensures your grill starts reliably every time.
  • Red LED Gas Knob Controls: Sleek red LED control knobs give your outdoor kitchen a professional, high-end look.

Kokomo 32" Professional Grill | Ready to Grill Like a Pro?

Looking for a grill that marries toughness with luxury? Enter the Kokomo Grills Professional 32 Inch 4 Burner Built-in Gas Grill—a masterpiece in outdoor grilling. The grill is powered by four cast stainless steel high-performance burners, each delivering 15,000 BTUs, totaling a whopping 72,000 BTUs. The heart of your grill brings professional-grade power to your backyard. With even heat distribution across the entire cooking surface, you can sear the perfect steak at high heat or slow cook a brisket to perfection, thanks to the precision of these powerful burners.

Imagine needing high heat fast for that perfect rotisserie chicken. The 12,000 BTU Infrared Back Burner heats up to 1,000°F in just 30 seconds, so you can achieve that perfect sear or juicy, tender rotisserie chicken without waiting. Whether you’re slow roasting or using high heat for a quick sear, this infrared burner is designed for speed and efficiency. Add the Kokomo Heavy-Duty Rotisserie Kit, and you’ll be able to roast multiple meats at once, bringing your outdoor cooking to new heights.

Space is a luxury, and this grill offers it in spades. With 920 square inches of grilling space, you can cook up to 25 burgers at once, or grill a variety of dishes simultaneously. Hosting a large party or family cookout? No problem. The stainless-steel warming rack stretches across your grilling surface, offering additional space to keep food warm or to melt cheese to gooey perfection. Whether it’s burgers, ribs, or veggies, this grill ensures your feast is cooked evenly and efficiently.

Durability is key, and the 304 Commercial Grade Stainless Steel construction of this grill guarantees it’s built to last. Made from top to bottom, the stainless steel resists wear, weather, and heat, so you’ll be grilling for years to come. The dual-walled grill hood not only maintains consistent heat but also prevents heat distortion, keeping your grill in pristine condition. With this grill, you don’t have to worry about the elements—it’s as tough as they come.

Commercial-Grade Non-Coated Grill Grates ensure that every inch of your food gets cooked evenly, whether you're grilling steaks, burgers, or veggies. With four separate heat zones, you can create a variety of dishes at once, each with personalized heat settings. No more juggling foods with different cooking times—each heat zone allows you to cook to perfection, all at the same time. The Ceramic Briquette System distributes heat evenly and prevents flare-ups, so your food comes out safe and perfectly grilled every time.

BBQ clean-up can be a chore, but with the full-size stainless steel grease tray, it’s easier than ever. The grease tray slides out for effortless cleaning, preventing grease build-up and flare-ups during cooking. And with the Five Independent SureLight Ignition System, starting your grill is as easy as pushing a button—each burner ignites separately for precision and safety. Plus, there’s a backup Flash Tube Lighting System just in case. Grilling at night? Built-in dual halogen lights illuminate your grilling surface, making night-time BBQs a breeze.

Precision is everything in cooking, and the Analog Hood-Mounted Gauge ensures you have full control over the temperature. Easily monitor and adjust your grill to maintain the perfect cooking conditions. And for that touch of extra luxury, the Sleek Red LED Gas Control Knobs bring a professional, high-end look to your outdoor kitchen, proving that grilling isn’t just about food—it’s about creating art.


Manufacturer Information

Click here for the Owner's Manual

Click here for Cut Out Dimensions

Click here for Warranty Information 


Warranty Information

Kokomo Grills proudly offers a robust Lifetime Limited Warranty, demonstrating their unwavering commitment to quality and customer satisfaction. This warranty encompasses the grill housing and hood, ensuring protection against manufacturing defects and poor workmanship for the grill's lifetime. Understanding the importance of reliability in grilling, Kokomo Grills extends a 10-Year Limited Warranty on the burners and grates, vital components for an optimal grilling experience. Additionally, all other grill parts are covered under a 2-year Warranty, offering the user peace of mind and security. For those who enjoy enhancing their grilling experience with various accessories, Kokomo Grills provides a 30-day Warranty on all grill accessories, ensuring they meet the brand's high standards. This comprehensive warranty framework underlines Kokomo Grills' dedication to delivering superior grilling products and enduring customer trust and satisfaction.


Kokomo Grills Professional 4 Burner Grill

Model KO-BAK4BG-PRO-LP/NG
Configuration Built-In
Fuel Type Natural Gas or Propane
Width 32 1/2"
Depth 24 3/8"
Height 18 1/2"
Weight 128"
Cut Out Width 30 7/8"
Cut Out Depth 21 1/4"
Cut Out Height 8 5/8"
Cooking Grid Dimensions 30 1/2" x 18 1/4"
Burner Material Cast Stainless Steel
Burner Count 4 Burners
BTUs Per Burner 12,000 BTUs
BTUs Total 72,000 BTUs
Cooking Area Total Surface 740 Sq. Inches
Warming Rack Included
Flame Tamers Searing Ceramic Briquette System
Gas Information All Grills are Shipped with Propane & Contains Natural Gas Conversion Kit
Primary Ignition Sure Light Ignition
Secondary Ignition Flash Tube
Grill Lights Interior/Exterior
Interior Grill Lights Halogen Grill Lights
Exterior Grill Lights Red LED Lights
Infrared Backburner Included
Infrared Backburner BTUs 12,000 BTUs
Rotisserie Kit  Optional
Warranty
  • Lifetime limited warranty on grill housing and hood against manufacturing defects and workmanship
  • Lifetime limited warranty on burners and grates
  • 2 year warranty on all other parts
  • 30 day warranty on all grill accessories

Kokomo Professional Grills Overview


Kokomo Grills Propane To Natural Gas


Kokomo Grills Griddle Insert


Kokomo Grills Rotisserie Kit


Kokomo Grills Sear Burner


Shipping Quick Facts

  • Free Shipping: Available for orders over $99 within the Continental US.
  • Flat-Rate Shipping: $10.95 for orders under $99.
  • Free Curbside Liftgate Delivery: Included with all freight and LTL deliveries.
  • Scheduled Delivery Appointments: All freight and LTL deliveries include a scheduled appointment at your convenience to ensure you're home.
  • Cancellations: Allowed before dispatch; refer to our Return Policy if the order has already shipped.

Shipping & Delivery Details

This Shipping Policy applies to orders shipped within the United States (excluding Hawaii & Alaska). By placing an order with us, you accept the policies contained herein.

Enjoy free shipping for orders over $99. Orders under $99 pay a flat shipping fee of $10.95. Benefit from complimentary shipping for your entire purchase delivered straight to your home, even for the larger items! *Applies only within the Continental US.


Estimated Delivery Time

Post shipment, anticipate your items within a timeframe of 3-5 business days. We utilize UPS and FedEx for smaller items. It's crucial to note that more substantial items and certain orders are dispatched via freight. Freight shipping is somewhat more intricate compared to regular parcel deliveries, hence understanding the process in advance ensures a smooth delivery experience.


Freight Shipment Specifics

The majority of freight items are shipped on pallets. Some delivery companies will reach out to fix a delivery slot, whereas others aim to drop off your order at the most accessible spot nearest to your home, preferably close to a garage. The shipping confirmation email will detail the specific delivery procedures to anticipate.


For Scheduled Delivery

Companies that arrange delivery slots necessitate your presence for the delivery and your signature for confirmation. Deliveries are made using a semi-truck with lift gate service, placing the shipment by the curb. Should you grant permission for the delivery to be left unsupervised, BBQ Kitchen Pros cannot assume responsibility for any ensuing damages. The process might seem daunting, but for a comprehensive understanding, we recommend you peruse our thorough freight delivery guide to prevent unforeseen challenges.


For Non-Scheduled Deliveries

Delivery services that don't operate on appointments don't mandate your presence or a scheduled delivery slot. There's also no signature required upon receipt. Without the hassle of scheduling or waiting around, let the delivery come to you. If you're home during the drop-off, the driver can be asked to place your items in the garage. If you're away, they'll position it close to the garage or main entry.

Dispatch Timeframe

Items are typically dispatched from our warehouse within 1-3 business days. Affordable $10.95 Flat-Rate Shipping Orders below $99+ benefit from a consistent shipping rate. As your purchase value goes up, your shipping charge remains unchanged!


Change of Address

Once your order is in transit, we cannot change the delivery address. If you need to change the delivery address, please contact us within 24 hours of placing your order at support@bbqkitchenpros.com.


Cancellations

You may cancel your order at any time before it has been dispatched. If your order has already been dispatched, please refer to our Return Policy.


Parcels Damaged in Transit

If you find that your parcel has been damaged in transit, please reject the parcel if possible and contact our customer service. If the parcel has been delivered without your presence, please contact customer service for further assistance.

If you have any questions or concerns regarding our Shipping Policy, please contact us at support@bbqkitchenpros.com.

Easy Returns

  • 30-Day Returns Hassle-free returns within 30 days of purchase.
  • Easy Process – Contact us for quick approval and a prepaid return label.
  • No Restocking Fees – Enjoy full refunds without additional deductions.
  • Free Damage Protection – We’ll replace or refund damaged or incorrect items quickly, covering all shipping and additional costs for your convenience.
  • Prepaid Shipping Labels – Convenient return shipping within the continental US.
  • Return Shipping: We take care of all return logistics, and the shipping cost is deducted directly from your refund—no separate payments required.

 BBQ Kitchen Pros Return Policy

At BBQ Kitchen Pros, we want our customers to be completely satisfied with their purchases. If for any reason you are not satisfied with your order, we offer a return and refund policy.


30 Day Returns

We accept returns within 30 days of the date of purchase. If you wish to return an item, please contact our customer service department to receive an authorization number before shipping the item back to us. Please note that items returned without an authorization number will not be accepted. Items must be returned in new condition. 


Return Shipping

We stand behind our products and want you to be satisfied with them. In the case that you decide to return your purchase, we will gladly refund you for the product in its entirety minus the cost of shipping and return shipping incurred by BBQ Kitchen Pros.

To qualify for return shipping, items must be returned in the original packaging, and pallet, (if included) and within the continental US. Once your return is approved and processed, we will provide a prepaid return shipping label. Simply print the label and adhere to the package. Please ensure the returned item is packed securely to avoid damage during transit.

Remember, returns only apply to items returned in the original packaging. If an item is returned in non-original or damaged packaging, the customer may be responsible for any return shipping costs. In addition, freight shipping is scheduled for pick-up at a specific date and time, which is agreed upon by the customer. and customers must be there at the scheduled time. Missing scheduled freight time will result in a dry run fee which is issued by the shipping company. 


Damaged Items

If your order arrives damaged, defective, or incorrect, please make a note of it immediately when signing for delivery and send photos to support@bbqkitchenpros.com on the day of delivery. 

Original Packaging Please keep all the original packaging for any items that need to be returned. Items that are not returned in their original packaging may not be accepted for return.

Non-Refundable Items that become damaged after use are non-refundable unless specified under warranty.

We hope that our return and refund policy makes it easy for you to shop with confidence at BBQ Kitchen Pros. If you have any questions or concerns about our policy, please don't hesitate to contact our customer service department.


A. 30 Day Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. Items must be returned in new condition. You’ll also need a receipt or proof of purchase.


B. Easy Return Process

To start a return, you can contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530. Once your return is accepted, we’ll send you a return shipping label as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Items that are not eligible for return include the following:

Custom-made, special-order, and made-to-order products. Items are marked non-returnable in the item description. 


C. Damaged & Wrong Products & Issues

Please inspect your order upon reception and contact us immediately within 24 hours if the item is defective or damaged or if you received the wrong item so that we can evaluate the issue and make it right. To return your product, you should contact our mail. Depending on where you live, the time it may take for your exchanged product to reach you may vary.


D. Exchanges

We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530.


E. No Re-stocking Fees

For our products, there is no Restocking Fee.


F. Refunds

We will notify you once we’ve received and inspected your return and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded back to your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund too.

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Class

Economy

Premium

Premium

Economy

Exterior Material

304 Stainless Steel

304 Stainless Steel

304 Stainless Steel

443 Stainless Steel

Configuration

Built-In / Freestanding

Built-In / Freestanding

Built-In / Freestanding

Built-In / Freestanding

Fuel Type

Propane / Natural Gas

Propane / Natural Gas

Propane / Natural Gas

Propane / Natural Gas

Total BTUs

60,000

72,000

56,000

60,000

# of Burners

4

4

4

4

Burner Type

Stainless Steel Pipe Burners

Cast Stainless Steel Linear Burners

Cast Stainless Steel Linear Burners

Cast Stainless Steel Linear Burners

Rotisserie Backburner

No

Yes

Yes

No

Ignition Type

Sure Light Ignition

Sure Light Ignition

Flame Thrower Ignition

Electric Ignition

Grill Grate Type

Stainless Steel Round Cooking Grates

Stainless Steel Round Cooking Grates

Patented Triangle Shaped Searing Rods

Stainless Steel Round Cooking Grates

Flame Tamers

Ceramic Briquettes

Ceramic Briquettes

Stainless Steel Flame Tamers

Stainless Steel Round Cooking Grates

Burger Count

25

25

18

24

Cooking Area Dimensions

30 1/2" x 18 1/4"

30 1/2" x 18 1/4"

29 1/2" X 18"

30" X 19 1/2"

Total Cooking Area

940 Sq. Inches

940 Sq. Inches

715 Sq. Inches

800 Sq. Inches

Main Cooking Area

740 Sq. Inches

740 Sq. Inches

531 Sq. Inches

585 Sq. Inches

Warming Rack Area

200 Sq. Inches

200 Sq. Inches

184 Sq. Inches

215 Sq. Inches

Grill Lights

No

Exterior / Interior

Exterior / Interior

No

Interior Lighting

--

Dual Halogen Lights

Dual Halogen Lights

--

Exterior Lighting

--

Red LED Control Panel Lighting

Red LED Control Panel Lighting

--

Spring Assisted Hood

No

No

No

No

Cutout Width

30 7/8"

30 7/8"

30 5/8"

30 7/8"

Cutout Depth

21 1/4"

21 1/4"

21 1/4"

22"

Cutout Height

8 5/8"

8 5/8"

8 1/2"

9 1/4"

View product View product View product View product

Learn More About Us

Owner-Operated, Built with Passion, Driven by Expertise.

Shop Kokomo Grills

Description

Kokomo Grills Professional 4 Burner 32" Built-in Grill 


Key Features:

  • High-Performance Burners: 72,000 BTUs combined for high-heat grilling, ensuring consistent cooking temperatures across your grill surface.
  • Powerful Infrared Back Burner: Crank up to 1,000°F in just 30 seconds—perfect for rotisserie chicken right in your backyard.
  • Enormous Grilling Surface: 740 square inches of space to grill multiple BBQ dishes or up to 25 burgers, ideal for big family gatherings.
  • 304 Stainless Steel Construction: Built with durable 304 stainless steel for lasting performance, even against outdoor elements and grilling heat.
  • Dual-Walled Grill Hood Durability: Designed to prevent heat distortion and maintain even grilling temps under all weather conditions.
  • 4 Separate Heat Zones: Grill multiple dishes simultaneously with 4 individual heat zones—perfect for cooking steak, chicken, veggies, and burgers at the same time.
  • Ceramic Briquette System: Ensures even heat distribution and prevents flare-ups while grilling.
  • Full-Size Grease Tray: Features a full-size stainless steel drip tray for easy grease cleaning after your cookout.
  • Heavy-Duty Commercial Grade Grill Grates: Commercial-grade grates with non-coated grids for even cooking and perfect grill marks.
  • Stainless Steel Warming Rack: Spans the grill for warming food and toasting buns with ease.
  • Analog Temperature Gauge: Hood-mounted analog gauge for precise temperature control and monitoring.
  • Built-In Halogen Lights: Dual halogen lights to illuminate your grilling surface for effortless night-time cooking.
  • SureLight Reliable Ignition: SureLight Ignition system with backup flash tube lighting ensures your grill starts reliably every time.
  • Red LED Gas Knob Controls: Sleek red LED control knobs give your outdoor kitchen a professional, high-end look.

Kokomo 32" Professional Grill | Ready to Grill Like a Pro?

Looking for a grill that marries toughness with luxury? Enter the Kokomo Grills Professional 32 Inch 4 Burner Built-in Gas Grill—a masterpiece in outdoor grilling. The grill is powered by four cast stainless steel high-performance burners, each delivering 15,000 BTUs, totaling a whopping 72,000 BTUs. The heart of your grill brings professional-grade power to your backyard. With even heat distribution across the entire cooking surface, you can sear the perfect steak at high heat or slow cook a brisket to perfection, thanks to the precision of these powerful burners.

Imagine needing high heat fast for that perfect rotisserie chicken. The 12,000 BTU Infrared Back Burner heats up to 1,000°F in just 30 seconds, so you can achieve that perfect sear or juicy, tender rotisserie chicken without waiting. Whether you’re slow roasting or using high heat for a quick sear, this infrared burner is designed for speed and efficiency. Add the Kokomo Heavy-Duty Rotisserie Kit, and you’ll be able to roast multiple meats at once, bringing your outdoor cooking to new heights.

Space is a luxury, and this grill offers it in spades. With 920 square inches of grilling space, you can cook up to 25 burgers at once, or grill a variety of dishes simultaneously. Hosting a large party or family cookout? No problem. The stainless-steel warming rack stretches across your grilling surface, offering additional space to keep food warm or to melt cheese to gooey perfection. Whether it’s burgers, ribs, or veggies, this grill ensures your feast is cooked evenly and efficiently.

Durability is key, and the 304 Commercial Grade Stainless Steel construction of this grill guarantees it’s built to last. Made from top to bottom, the stainless steel resists wear, weather, and heat, so you’ll be grilling for years to come. The dual-walled grill hood not only maintains consistent heat but also prevents heat distortion, keeping your grill in pristine condition. With this grill, you don’t have to worry about the elements—it’s as tough as they come.

Commercial-Grade Non-Coated Grill Grates ensure that every inch of your food gets cooked evenly, whether you're grilling steaks, burgers, or veggies. With four separate heat zones, you can create a variety of dishes at once, each with personalized heat settings. No more juggling foods with different cooking times—each heat zone allows you to cook to perfection, all at the same time. The Ceramic Briquette System distributes heat evenly and prevents flare-ups, so your food comes out safe and perfectly grilled every time.

BBQ clean-up can be a chore, but with the full-size stainless steel grease tray, it’s easier than ever. The grease tray slides out for effortless cleaning, preventing grease build-up and flare-ups during cooking. And with the Five Independent SureLight Ignition System, starting your grill is as easy as pushing a button—each burner ignites separately for precision and safety. Plus, there’s a backup Flash Tube Lighting System just in case. Grilling at night? Built-in dual halogen lights illuminate your grilling surface, making night-time BBQs a breeze.

Precision is everything in cooking, and the Analog Hood-Mounted Gauge ensures you have full control over the temperature. Easily monitor and adjust your grill to maintain the perfect cooking conditions. And for that touch of extra luxury, the Sleek Red LED Gas Control Knobs bring a professional, high-end look to your outdoor kitchen, proving that grilling isn’t just about food—it’s about creating art.


Manufacturer Information

Click here for the Owner's Manual

Click here for Cut Out Dimensions

Click here for Warranty Information 


Warranty Information

Kokomo Grills proudly offers a robust Lifetime Limited Warranty, demonstrating their unwavering commitment to quality and customer satisfaction. This warranty encompasses the grill housing and hood, ensuring protection against manufacturing defects and poor workmanship for the grill's lifetime. Understanding the importance of reliability in grilling, Kokomo Grills extends a 10-Year Limited Warranty on the burners and grates, vital components for an optimal grilling experience. Additionally, all other grill parts are covered under a 2-year Warranty, offering the user peace of mind and security. For those who enjoy enhancing their grilling experience with various accessories, Kokomo Grills provides a 30-day Warranty on all grill accessories, ensuring they meet the brand's high standards. This comprehensive warranty framework underlines Kokomo Grills' dedication to delivering superior grilling products and enduring customer trust and satisfaction.

Specs & Dimensions


Kokomo Grills Professional 4 Burner Grill

Model KO-BAK4BG-PRO-LP/NG
Configuration Built-In
Fuel Type Natural Gas or Propane
Width 32 1/2"
Depth 24 3/8"
Height 18 1/2"
Weight 128"
Cut Out Width 30 7/8"
Cut Out Depth 21 1/4"
Cut Out Height 8 5/8"
Cooking Grid Dimensions 30 1/2" x 18 1/4"
Burner Material Cast Stainless Steel
Burner Count 4 Burners
BTUs Per Burner 12,000 BTUs
BTUs Total 72,000 BTUs
Cooking Area Total Surface 740 Sq. Inches
Warming Rack Included
Flame Tamers Searing Ceramic Briquette System
Gas Information All Grills are Shipped with Propane & Contains Natural Gas Conversion Kit
Primary Ignition Sure Light Ignition
Secondary Ignition Flash Tube
Grill Lights Interior/Exterior
Interior Grill Lights Halogen Grill Lights
Exterior Grill Lights Red LED Lights
Infrared Backburner Included
Infrared Backburner BTUs 12,000 BTUs
Rotisserie Kit  Optional
Warranty
  • Lifetime limited warranty on grill housing and hood against manufacturing defects and workmanship
  • Lifetime limited warranty on burners and grates
  • 2 year warranty on all other parts
  • 30 day warranty on all grill accessories
Product Videos

Kokomo Professional Grills Overview


Kokomo Grills Propane To Natural Gas


Kokomo Grills Griddle Insert


Kokomo Grills Rotisserie Kit


Kokomo Grills Sear Burner


Shipping Quick Facts

  • Free Shipping: Available for orders over $99 within the Continental US.
  • Flat-Rate Shipping: $10.95 for orders under $99.
  • Free Curbside Liftgate Delivery: Included with all freight and LTL deliveries.
  • Scheduled Delivery Appointments: All freight and LTL deliveries include a scheduled appointment at your convenience to ensure you're home.
  • Cancellations: Allowed before dispatch; refer to our Return Policy if the order has already shipped.

Shipping & Delivery Details

This Shipping Policy applies to orders shipped within the United States (excluding Hawaii & Alaska). By placing an order with us, you accept the policies contained herein.

Enjoy free shipping for orders over $99. Orders under $99 pay a flat shipping fee of $10.95. Benefit from complimentary shipping for your entire purchase delivered straight to your home, even for the larger items! *Applies only within the Continental US.


Estimated Delivery Time

Post shipment, anticipate your items within a timeframe of 3-5 business days. We utilize UPS and FedEx for smaller items. It's crucial to note that more substantial items and certain orders are dispatched via freight. Freight shipping is somewhat more intricate compared to regular parcel deliveries, hence understanding the process in advance ensures a smooth delivery experience.


Freight Shipment Specifics

The majority of freight items are shipped on pallets. Some delivery companies will reach out to fix a delivery slot, whereas others aim to drop off your order at the most accessible spot nearest to your home, preferably close to a garage. The shipping confirmation email will detail the specific delivery procedures to anticipate.


For Scheduled Delivery

Companies that arrange delivery slots necessitate your presence for the delivery and your signature for confirmation. Deliveries are made using a semi-truck with lift gate service, placing the shipment by the curb. Should you grant permission for the delivery to be left unsupervised, BBQ Kitchen Pros cannot assume responsibility for any ensuing damages. The process might seem daunting, but for a comprehensive understanding, we recommend you peruse our thorough freight delivery guide to prevent unforeseen challenges.


For Non-Scheduled Deliveries

Delivery services that don't operate on appointments don't mandate your presence or a scheduled delivery slot. There's also no signature required upon receipt. Without the hassle of scheduling or waiting around, let the delivery come to you. If you're home during the drop-off, the driver can be asked to place your items in the garage. If you're away, they'll position it close to the garage or main entry.

Dispatch Timeframe

Items are typically dispatched from our warehouse within 1-3 business days. Affordable $10.95 Flat-Rate Shipping Orders below $99+ benefit from a consistent shipping rate. As your purchase value goes up, your shipping charge remains unchanged!


Change of Address

Once your order is in transit, we cannot change the delivery address. If you need to change the delivery address, please contact us within 24 hours of placing your order at support@bbqkitchenpros.com.


Cancellations

You may cancel your order at any time before it has been dispatched. If your order has already been dispatched, please refer to our Return Policy.


Parcels Damaged in Transit

If you find that your parcel has been damaged in transit, please reject the parcel if possible and contact our customer service. If the parcel has been delivered without your presence, please contact customer service for further assistance.

If you have any questions or concerns regarding our Shipping Policy, please contact us at support@bbqkitchenpros.com.

Easy Returns

  • 30-Day Returns Hassle-free returns within 30 days of purchase.
  • Easy Process – Contact us for quick approval and a prepaid return label.
  • No Restocking Fees – Enjoy full refunds without additional deductions.
  • Free Damage Protection – We’ll replace or refund damaged or incorrect items quickly, covering all shipping and additional costs for your convenience.
  • Prepaid Shipping Labels – Convenient return shipping within the continental US.
  • Return Shipping: We take care of all return logistics, and the shipping cost is deducted directly from your refund—no separate payments required.

 BBQ Kitchen Pros Return Policy

At BBQ Kitchen Pros, we want our customers to be completely satisfied with their purchases. If for any reason you are not satisfied with your order, we offer a return and refund policy.


30 Day Returns

We accept returns within 30 days of the date of purchase. If you wish to return an item, please contact our customer service department to receive an authorization number before shipping the item back to us. Please note that items returned without an authorization number will not be accepted. Items must be returned in new condition. 


Return Shipping

We stand behind our products and want you to be satisfied with them. In the case that you decide to return your purchase, we will gladly refund you for the product in its entirety minus the cost of shipping and return shipping incurred by BBQ Kitchen Pros.

To qualify for return shipping, items must be returned in the original packaging, and pallet, (if included) and within the continental US. Once your return is approved and processed, we will provide a prepaid return shipping label. Simply print the label and adhere to the package. Please ensure the returned item is packed securely to avoid damage during transit.

Remember, returns only apply to items returned in the original packaging. If an item is returned in non-original or damaged packaging, the customer may be responsible for any return shipping costs. In addition, freight shipping is scheduled for pick-up at a specific date and time, which is agreed upon by the customer. and customers must be there at the scheduled time. Missing scheduled freight time will result in a dry run fee which is issued by the shipping company. 


Damaged Items

If your order arrives damaged, defective, or incorrect, please make a note of it immediately when signing for delivery and send photos to support@bbqkitchenpros.com on the day of delivery. 

Original Packaging Please keep all the original packaging for any items that need to be returned. Items that are not returned in their original packaging may not be accepted for return.

Non-Refundable Items that become damaged after use are non-refundable unless specified under warranty.

We hope that our return and refund policy makes it easy for you to shop with confidence at BBQ Kitchen Pros. If you have any questions or concerns about our policy, please don't hesitate to contact our customer service department.


A. 30 Day Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. Items must be returned in new condition. You’ll also need a receipt or proof of purchase.


B. Easy Return Process

To start a return, you can contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530. Once your return is accepted, we’ll send you a return shipping label as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Items that are not eligible for return include the following:

Custom-made, special-order, and made-to-order products. Items are marked non-returnable in the item description. 


C. Damaged & Wrong Products & Issues

Please inspect your order upon reception and contact us immediately within 24 hours if the item is defective or damaged or if you received the wrong item so that we can evaluate the issue and make it right. To return your product, you should contact our mail. Depending on where you live, the time it may take for your exchanged product to reach you may vary.


D. Exchanges

We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530.


E. No Re-stocking Fees

For our products, there is no Restocking Fee.


F. Refunds

We will notify you once we’ve received and inspected your return and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded back to your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund too.