Placeholder Kokomo Grills 32 Inch 4 Burner Built-In Gas Grill with Infrared Burner
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Expertise You Can Trust: Family-Operated with 20 Years of Experience
Expertise You Can Trust: Family-Operated with 20 Years of Experience
Kokomo Grills 32 Inch 4 Burner Built-In Gas Grill

Kokomo Grills 32 Inch 4 Burner Built-In Gas Grill with Infrared Burner

by Kokomo Grills
$1,814.00
+ Free Shipping
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Kokomo Grills 32 Inch 4 Burner Built-In Gas Grill with Infrared Burner

Key Features:

    • 60,000 BTUs High-Performance Burners: Grill at high temperatures and maintain a consistent even cooking temp across your grilling surface.
    • Powerful Infrared Back Burner: Reach 1,000°F in a swift 30 seconds for your perfect rotisserie chicken right in your backyard.
    • Spacious Grilling Surface: 740 square inches for up to 18 burgers or multiple BBQ favorites at once. 
    • 304 Stainless Steel Construction: Built from 304 Stainless Steel long-lasting durability against the outdoor elements and grilling heat.
    • Dual-Walled Grill Hood Durability: Ultimate durability against heat distortion and keeping consistent grilling temperatures under your hood in any weather condition.
    • Ceramic Briquette System: Gives you even heat distribution and prevents grease flare-ups while protecting your burner below. 
    • Full Size Grease Tray: Full-size stainless steel drip tray for effortless grease cleaning.
    • Heavy-Duty Commercial Grade Grill Grates: Heavy-Duty grill gates with a non-stick surface for the maximum surface area on your BBQ and perfect sear marks on your steak. 
    • Stainless Steel Warming Rack: Stretching across the grill for warming your BBQ and toasting your buns.
    • Analog Temperature Gauge: Analog hood-mounted gauge for accurate temperature monitoring.
    • Sure-Light Reliable Ignition: A reliable ignition system on each individual burner for individual burner starts every time.  

High-Performance Stainless-Steel Burners

Looking for the titan of toughness and burner performance in grilling? Introducing the Kokomo Grills 32 Inch 4 Burner Built-in Gas Grill. This grill features Four (4) High-Performance Pipe Burners are truly the heart of this grill. Boasting a combined 60,000 BTUs (12,000 BTUs per burner + 12,000 BTU Infrared Backburner BTUs), giving you even and powerful heating across your entire grilling surface. Cook on any part of your grill at a consistent temperature. No more unevenly cooked food with this powerful Kokomo Grills burner design. Have the perfect rack of ribs or chicken with an even cook.  

High Powered 12,000 BTU Built-In Infrared Burner Power 

Now, imagine needing a quick high heat for that perfect rotisserie chicken. The Powerful 12,000 BTU Infrared Back Burner isn’t just a burner, it's a revolution. Hitting 1,000°F in just 30 seconds means your food gets that perfect sear without the long wait. Speed and efficiency are its game. No more going to the supermarket and wondering how old the rotisserie chicken is. Cook a fresh juicy rotisserie chicken right in your backyard. Cook a variety of meats with your infrared back burner and upgrade with the Kokomo Heavy-Duty Rotisserie Kit for roasting multiple meats at once. 

Enormous Grilling Surface | 18 Burgers At Once!

Space is a luxury, and the expansive grilling surface provides it in abundance. With a whopping 920 square inches of grilling surface (including a warming rack), whether it's a family dinner or a backyard bash, everyone's culinary desires are catered for. The Main Grilling Area Covers 740 Square Inches of grilling space capable of cooking multiple dishes at once or up to 18 burgers at once. Above your main grilling area stretches', a Warming Rack that has 180 Square Inches of Space. Perfect for melting cheese on your burner or giving your chicken a few minutes to cook through thoroughly without burning your BBQ masterpieces. Feed your friends, family, and even neighbors. It’s not just a grill; it’s an invitation to a feast. 

Titan of Toughness | 304 Grade Stainless Steel 

In the world of grills, durability is king. The durable construction from the Commercial Grade 304 Stainless Steel means this grill isn’t just built to cook; it's built to last. From top to bottom, this grill is constructed of stainless for ultimate protection against the elements. Whether it's the summer sun or winter chills, this grill stands tall, ready to deliver. With Dual-Walled Stainless Steel Grill Hood, the battle against fluctuating temperatures is a thing of the past. It ensures that the heat stays consistent, making sure your dishes are cooked evenly and perfectly. It's like having a cozy blanket wrapped around your food. The dual-walled construction also helps to keep your grill in pristine condition with the prevention of heat distortion. 

Ceramic Briquettes for Even Heat Distribution & Flare-Up Prevention

The Ceramic Briquette System is the unsung hero, ensuring even heat distribution across your entire grilling surface. As your grill burner heats up, the ceramic briquette systems heat up and provide an even heat surface that remains consistent throughout your grilling with long-lasting heat retention. Giving your grill perfect temperature control for those precise temperature cooks.  The traditional Ceramic Briquette System acts as a guardian that stands vigilant, preventing grease flare-ups, and ensuring your food cooks evenly and safely. Protect your burners from grease and prevent unnecessary flare-ups while you grill the perfect evenly cooked brisket low and slow with the addition of your ceramic briquettes.

Grilling Safety Features 

BBQs are fun, but the clean-up? Not so much. Enter the Easy Clean-Up feature with its Full-Length Stainless Steel Grease Drip Tray. Located right below your gas control panel, simply pull your grease tray draw out when finished grilling and clean easily to prevent grease flare-ups. It makes sure that the aftermath is as enjoyable as the BBQ itself. With the reliable ignition System, starting up your grill is a breeze. The Four Independent Sure-Light Ignition System is a reliable ignition mechanism designed for consistent and effortless start-ups every time. It works by independently igniting each burner, ensuring optimal performance and enhanced safety, making your grilling experience smooth and worry-free. It's safe and consistent, and with a backup Flash Tube Lighting System, it's reliable beyond measure. Ever tried grilling at night and struggled? The night grilling made easy feature lights up your culinary world. In cooking, precision is key. The precision temperature monitoring with its Analog Hood-Mounted Gauge means you’re always in control. Located right on your grill hood, preheat your oven to the exact temperature you need and keep it consistent through your grilling with ease. No more second-guessing; just perfect cooking every time. Upgrade your grill game today!

Manufacturer Information

Click here for the User Manual

Click here for Cut Out Dimensions

Click here for Warranty Information

Warranty Information

Kokomo Grills proudly offers a robust Lifetime Limited Warranty, demonstrating their unwavering commitment to quality and customer satisfaction. This warranty encompasses the grill housing and hood, ensuring protection against manufacturing defects and poor workmanship for the lifetime of the grill. Understanding the importance of reliability in grilling, Kokomo Grills extends a 10-Year Limited Warranty on the burners and grates, vital components for an optimal grilling experience. Additionally, all other parts of the grill are covered under a 2-Year Warranty, offering peace of mind and security for the user. For those who enjoy enhancing their grilling experience with various accessories, Kokomo Grills provides a 30-Day Warranty on all grill accessories, ensuring they meet the high standards of the brand. This comprehensive warranty framework underlines Kokomo Grills' dedication to delivering not just superior grilling products, but also enduring customer trust and satisfaction.

Kokomo Grills Learning Center

Order now with free shipping! 

Kokomo Grills 32 Inch 4 Burner Built-In Gas Grill with Infrared Burner
Model  KO-BAK4BG
Configuration Built-In
Fuel Type Natural Gas or Propane
Exterior Material 304 Stainless Steel 
Width 32.5"
Height 18.5"
Weight 115
Cut Out Width 30 7/8"
Cut Out Depth 21 1/4"
Cut Out Height  8 5/8"
Cooking Grid Dimensions 30 1/2" x 18 1/4"
Total Cooking Area 940 Sq Inches
Main Grill Area  740 Sq Inches
Warming Rack Area 180 Sq Inches
Flame Tamer Ceramic Briquette System
Rotisserie Kit  Optional
Burner Count 4 
Burner Count 4 
BTUs Per Burner 12,000 BTUs
BTUs Total 60,000 BTUs
Burner Type Stainless Steel Pipe Burner 
Infrared Back Burner Included 
Infrared Back Burner BTUs 15,000 BTUs
Primary Ignition Sure Light Ignition
Secondary Ignition Flash Tube
Made in the USA Yes
Warranty Lifetime

This Shipping Policy applies to orders shipped within the United States. By placing an order with us, you accept the policies contained herein.

Shipping & Delivery Details

Enjoy a shipping fee of only $10.95 for orders exceeding $99. Benefit from complimentary shipping for your entire purchase delivered straight to your home, even for the larger items! *Applies only within the Continental US.

Estimated Delivery Time

Post shipment, anticipate your items within a timeframe of 3-5 business days. We utilize UPS and FedEx for smaller items. It's crucial to note that more substantial items and certain orders are dispatched via freight. Freight shipping is somewhat more intricate compared to regular parcel deliveries, hence understanding the process in advance ensures a smooth delivery experience.

Freight Shipment Specifics

The majority of freight items are shipped on pallets. Some delivery companies will reach out to fix a delivery slot, whereas others aim to drop off your order at the most accessible spot nearest to your home, preferably close to a garage. The shipping confirmation email will detail the specific delivery procedure to anticipate.

For Scheduled Delivery

Companies that arrange delivery slots necessitate your presence for the delivery and your signature for confirmation. Deliveries are made using a semi-truck with lift gate services, placing the shipment by the curb. Should you grant permission for the delivery to be left unsupervised, BBQ Kitchen Pros cannot assume responsibility for any ensuing damages. The process might seem daunting, but for a comprehensive understanding, we recommend you peruse our thorough freight delivery guide to prevent unforeseen challenges.

For Non-Scheduled Deliveries

Delivery services that don't operate on appointments don't mandate your presence or a scheduled delivery slot. There's also no signature required upon receipt. Without the hassle of scheduling or waiting around, let the delivery come to you. If you're home during the drop-off, the driver can be asked to place your items in the garage. If you're away, they'll position it close to the garage or main entry.

Dispatch Timeframe

Items are typically dispatched from our warehouse within 1-3 business days. Affordable $10.95 Flat-Rate Shipping Orders below $99+ benefit from a consistent shipping rate. As your purchase value goes up, your shipping charge remains unchanged!

Change of Address

Once your order is in transit, we cannot change the delivery address. If you need to change the delivery address, please contact us within 24 hours of placing your order at support@bbqkitchenpros.com.

Cancellations

You may cancel your order at any time before it has been dispatched. If your order has already been dispatched, please refer to our Return Policy.

Parcels Damaged in Transit

If you find that your parcel has been damaged in transit, please reject the parcel if possible and contact our customer service. If the parcel has been delivered without your presence, please contact customer service for further assistance.

If you have any questions or concerns regarding our Shipping Policy, please contact us at support@bbqkitchenpros.com.

BBQ Kitchen Pros Return Policy

At BBQ Kitchen Pros, we want our customers to be completely satisfied with their purchases. If for any reason you are not satisfied with your order, we offer a return and refund policy.

30 Day Returns

We accept returns within 30 days of the date of purchase. If you wish to return an item, please contact our customer service department to receive an authorization number before shipping the item back to us. Please note that items returned without an authorization number will not be accepted. Items must be returned in new condition. 

Return Shipping

We stand behind our products and want you to be satisfied with them. In the case that you decide to return your purchase, we will gladly refund you for the product in its entirety minus the cost of shipping and return shipping incurred by BBQ Kitchen Pros.

To qualify for return shipping, items must be returned in the original packaging, pallet, and within the continental US. Once your return is approved and processed, we will provide a prepaid return shipping label. Simply print the label and adhere it to the package. Please ensure the returned item is packed securely to avoid damage during transit.

Remember, returns only apply to items returned in the original packaging and pallet. If an item is returned in non-original or damaged packaging, the customer may be responsible for any return shipping costs. In addition, freight shipping is scheduled for pick-up at a specific date and time, which is agreed upon by the customer. and customers must be there at the scheduled time. Missing scheduled freight time will result in a dry run fee which is issued by the shipping company. 

Damaged Items

If your order arrives damaged, defective, or incorrect, please make a note of it immediately when signing for delivery and send photos to support@bbqkitchenpros.com on the day of delivery. 

Original Packaging Please keep all the original packaging and pallets for any items that need to be returned. Items that are not returned in their original packaging may not be accepted for return.

Non-Refundable Items that become damaged after use are non-refundable unless specified under warranty.

We hope that our return and refund policy makes it easy for you to shop with confidence at BBQ Kitchen Pros. If you have any questions or concerns about our policy, please don't hesitate to contact our customer service department.

A. 30 Day Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. Items must be returned in new condition. You’ll also need a receipt or proof of purchase.

B. Easy Return Process

To start a return, you can contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530. Once your return is accepted, we’ll send you a return shipping label as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Items that are not eligible for return include the following:

Custom-made, special-order, and made-to-order products. Items are marked non-returnable in the item description. 

C. Damaged & Wrong Products & Issues

Please inspect your order upon reception and contact us immediately within 24 hours if the item is defective or damaged or if you received the wrong item so that we can evaluate the issue and make it right.
To return your product, you should contact our mail.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.

D. Exchanges

We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530.

E. No Re-stocking Fees

For our products, there is no Restocking Fee.

F. Refunds

We will notify you once we’ve received and inspected your return and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded back to your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund too.

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    • Product Reviews
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    Daniel W.
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    Kokomo Grills 32 Inch 4 Burner Built-In Gas Grill with Infrared Burner

    Key Features:

      • 60,000 BTUs High-Performance Burners: Grill at high temperatures and maintain a consistent even cooking temp across your grilling surface.
      • Powerful Infrared Back Burner: Reach 1,000°F in a swift 30 seconds for your perfect rotisserie chicken right in your backyard.
      • Spacious Grilling Surface: 740 square inches for up to 18 burgers or multiple BBQ favorites at once. 
      • 304 Stainless Steel Construction: Built from 304 Stainless Steel long-lasting durability against the outdoor elements and grilling heat.
      • Dual-Walled Grill Hood Durability: Ultimate durability against heat distortion and keeping consistent grilling temperatures under your hood in any weather condition.
      • Ceramic Briquette System: Gives you even heat distribution and prevents grease flare-ups while protecting your burner below. 
      • Full Size Grease Tray: Full-size stainless steel drip tray for effortless grease cleaning.
      • Heavy-Duty Commercial Grade Grill Grates: Heavy-Duty grill gates with a non-stick surface for the maximum surface area on your BBQ and perfect sear marks on your steak. 
      • Stainless Steel Warming Rack: Stretching across the grill for warming your BBQ and toasting your buns.
      • Analog Temperature Gauge: Analog hood-mounted gauge for accurate temperature monitoring.
      • Sure-Light Reliable Ignition: A reliable ignition system on each individual burner for individual burner starts every time.  

    High-Performance Stainless-Steel Burners

    Looking for the titan of toughness and burner performance in grilling? Introducing the Kokomo Grills 32 Inch 4 Burner Built-in Gas Grill. This grill features Four (4) High-Performance Pipe Burners are truly the heart of this grill. Boasting a combined 60,000 BTUs (12,000 BTUs per burner + 12,000 BTU Infrared Backburner BTUs), giving you even and powerful heating across your entire grilling surface. Cook on any part of your grill at a consistent temperature. No more unevenly cooked food with this powerful Kokomo Grills burner design. Have the perfect rack of ribs or chicken with an even cook.  

    High Powered 12,000 BTU Built-In Infrared Burner Power 

    Now, imagine needing a quick high heat for that perfect rotisserie chicken. The Powerful 12,000 BTU Infrared Back Burner isn’t just a burner, it's a revolution. Hitting 1,000°F in just 30 seconds means your food gets that perfect sear without the long wait. Speed and efficiency are its game. No more going to the supermarket and wondering how old the rotisserie chicken is. Cook a fresh juicy rotisserie chicken right in your backyard. Cook a variety of meats with your infrared back burner and upgrade with the Kokomo Heavy-Duty Rotisserie Kit for roasting multiple meats at once. 

    Enormous Grilling Surface | 18 Burgers At Once!

    Space is a luxury, and the expansive grilling surface provides it in abundance. With a whopping 920 square inches of grilling surface (including a warming rack), whether it's a family dinner or a backyard bash, everyone's culinary desires are catered for. The Main Grilling Area Covers 740 Square Inches of grilling space capable of cooking multiple dishes at once or up to 18 burgers at once. Above your main grilling area stretches', a Warming Rack that has 180 Square Inches of Space. Perfect for melting cheese on your burner or giving your chicken a few minutes to cook through thoroughly without burning your BBQ masterpieces. Feed your friends, family, and even neighbors. It’s not just a grill; it’s an invitation to a feast. 

    Titan of Toughness | 304 Grade Stainless Steel 

    In the world of grills, durability is king. The durable construction from the Commercial Grade 304 Stainless Steel means this grill isn’t just built to cook; it's built to last. From top to bottom, this grill is constructed of stainless for ultimate protection against the elements. Whether it's the summer sun or winter chills, this grill stands tall, ready to deliver. With Dual-Walled Stainless Steel Grill Hood, the battle against fluctuating temperatures is a thing of the past. It ensures that the heat stays consistent, making sure your dishes are cooked evenly and perfectly. It's like having a cozy blanket wrapped around your food. The dual-walled construction also helps to keep your grill in pristine condition with the prevention of heat distortion. 

    Ceramic Briquettes for Even Heat Distribution & Flare-Up Prevention

    The Ceramic Briquette System is the unsung hero, ensuring even heat distribution across your entire grilling surface. As your grill burner heats up, the ceramic briquette systems heat up and provide an even heat surface that remains consistent throughout your grilling with long-lasting heat retention. Giving your grill perfect temperature control for those precise temperature cooks.  The traditional Ceramic Briquette System acts as a guardian that stands vigilant, preventing grease flare-ups, and ensuring your food cooks evenly and safely. Protect your burners from grease and prevent unnecessary flare-ups while you grill the perfect evenly cooked brisket low and slow with the addition of your ceramic briquettes.

    Grilling Safety Features 

    BBQs are fun, but the clean-up? Not so much. Enter the Easy Clean-Up feature with its Full-Length Stainless Steel Grease Drip Tray. Located right below your gas control panel, simply pull your grease tray draw out when finished grilling and clean easily to prevent grease flare-ups. It makes sure that the aftermath is as enjoyable as the BBQ itself. With the reliable ignition System, starting up your grill is a breeze. The Four Independent Sure-Light Ignition System is a reliable ignition mechanism designed for consistent and effortless start-ups every time. It works by independently igniting each burner, ensuring optimal performance and enhanced safety, making your grilling experience smooth and worry-free. It's safe and consistent, and with a backup Flash Tube Lighting System, it's reliable beyond measure. Ever tried grilling at night and struggled? The night grilling made easy feature lights up your culinary world. In cooking, precision is key. The precision temperature monitoring with its Analog Hood-Mounted Gauge means you’re always in control. Located right on your grill hood, preheat your oven to the exact temperature you need and keep it consistent through your grilling with ease. No more second-guessing; just perfect cooking every time. Upgrade your grill game today!

    Manufacturer Information

    Click here for the User Manual

    Click here for Cut Out Dimensions

    Click here for Warranty Information

    Warranty Information

    Kokomo Grills proudly offers a robust Lifetime Limited Warranty, demonstrating their unwavering commitment to quality and customer satisfaction. This warranty encompasses the grill housing and hood, ensuring protection against manufacturing defects and poor workmanship for the lifetime of the grill. Understanding the importance of reliability in grilling, Kokomo Grills extends a 10-Year Limited Warranty on the burners and grates, vital components for an optimal grilling experience. Additionally, all other parts of the grill are covered under a 2-Year Warranty, offering peace of mind and security for the user. For those who enjoy enhancing their grilling experience with various accessories, Kokomo Grills provides a 30-Day Warranty on all grill accessories, ensuring they meet the high standards of the brand. This comprehensive warranty framework underlines Kokomo Grills' dedication to delivering not just superior grilling products, but also enduring customer trust and satisfaction.

    Kokomo Grills Learning Center

    Order now with free shipping! 

    Kokomo Grills 32 Inch 4 Burner Built-In Gas Grill with Infrared Burner
    Model  KO-BAK4BG
    Configuration Built-In
    Fuel Type Natural Gas or Propane
    Exterior Material 304 Stainless Steel 
    Width 32.5"
    Height 18.5"
    Weight 115
    Cut Out Width 30 7/8"
    Cut Out Depth 21 1/4"
    Cut Out Height  8 5/8"
    Cooking Grid Dimensions 30 1/2" x 18 1/4"
    Total Cooking Area 940 Sq Inches
    Main Grill Area  740 Sq Inches
    Warming Rack Area 180 Sq Inches
    Flame Tamer Ceramic Briquette System
    Rotisserie Kit  Optional
    Burner Count 4 
    Burner Count 4 
    BTUs Per Burner 12,000 BTUs
    BTUs Total 60,000 BTUs
    Burner Type Stainless Steel Pipe Burner 
    Infrared Back Burner Included 
    Infrared Back Burner BTUs 15,000 BTUs
    Primary Ignition Sure Light Ignition
    Secondary Ignition Flash Tube
    Made in the USA Yes
    Warranty Lifetime

    This Shipping Policy applies to orders shipped within the United States. By placing an order with us, you accept the policies contained herein.

    Shipping & Delivery Details

    Enjoy a shipping fee of only $10.95 for orders exceeding $99. Benefit from complimentary shipping for your entire purchase delivered straight to your home, even for the larger items! *Applies only within the Continental US.

    Estimated Delivery Time

    Post shipment, anticipate your items within a timeframe of 3-5 business days. We utilize UPS and FedEx for smaller items. It's crucial to note that more substantial items and certain orders are dispatched via freight. Freight shipping is somewhat more intricate compared to regular parcel deliveries, hence understanding the process in advance ensures a smooth delivery experience.

    Freight Shipment Specifics

    The majority of freight items are shipped on pallets. Some delivery companies will reach out to fix a delivery slot, whereas others aim to drop off your order at the most accessible spot nearest to your home, preferably close to a garage. The shipping confirmation email will detail the specific delivery procedure to anticipate.

    For Scheduled Delivery

    Companies that arrange delivery slots necessitate your presence for the delivery and your signature for confirmation. Deliveries are made using a semi-truck with lift gate services, placing the shipment by the curb. Should you grant permission for the delivery to be left unsupervised, BBQ Kitchen Pros cannot assume responsibility for any ensuing damages. The process might seem daunting, but for a comprehensive understanding, we recommend you peruse our thorough freight delivery guide to prevent unforeseen challenges.

    For Non-Scheduled Deliveries

    Delivery services that don't operate on appointments don't mandate your presence or a scheduled delivery slot. There's also no signature required upon receipt. Without the hassle of scheduling or waiting around, let the delivery come to you. If you're home during the drop-off, the driver can be asked to place your items in the garage. If you're away, they'll position it close to the garage or main entry.

    Dispatch Timeframe

    Items are typically dispatched from our warehouse within 1-3 business days. Affordable $10.95 Flat-Rate Shipping Orders below $99+ benefit from a consistent shipping rate. As your purchase value goes up, your shipping charge remains unchanged!

    Change of Address

    Once your order is in transit, we cannot change the delivery address. If you need to change the delivery address, please contact us within 24 hours of placing your order at support@bbqkitchenpros.com.

    Cancellations

    You may cancel your order at any time before it has been dispatched. If your order has already been dispatched, please refer to our Return Policy.

    Parcels Damaged in Transit

    If you find that your parcel has been damaged in transit, please reject the parcel if possible and contact our customer service. If the parcel has been delivered without your presence, please contact customer service for further assistance.

    If you have any questions or concerns regarding our Shipping Policy, please contact us at support@bbqkitchenpros.com.

    BBQ Kitchen Pros Return Policy

    At BBQ Kitchen Pros, we want our customers to be completely satisfied with their purchases. If for any reason you are not satisfied with your order, we offer a return and refund policy.

    30 Day Returns

    We accept returns within 30 days of the date of purchase. If you wish to return an item, please contact our customer service department to receive an authorization number before shipping the item back to us. Please note that items returned without an authorization number will not be accepted. Items must be returned in new condition. 

    Return Shipping

    We stand behind our products and want you to be satisfied with them. In the case that you decide to return your purchase, we will gladly refund you for the product in its entirety minus the cost of shipping and return shipping incurred by BBQ Kitchen Pros.

    To qualify for return shipping, items must be returned in the original packaging, pallet, and within the continental US. Once your return is approved and processed, we will provide a prepaid return shipping label. Simply print the label and adhere it to the package. Please ensure the returned item is packed securely to avoid damage during transit.

    Remember, returns only apply to items returned in the original packaging and pallet. If an item is returned in non-original or damaged packaging, the customer may be responsible for any return shipping costs. In addition, freight shipping is scheduled for pick-up at a specific date and time, which is agreed upon by the customer. and customers must be there at the scheduled time. Missing scheduled freight time will result in a dry run fee which is issued by the shipping company. 

    Damaged Items

    If your order arrives damaged, defective, or incorrect, please make a note of it immediately when signing for delivery and send photos to support@bbqkitchenpros.com on the day of delivery. 

    Original Packaging Please keep all the original packaging and pallets for any items that need to be returned. Items that are not returned in their original packaging may not be accepted for return.

    Non-Refundable Items that become damaged after use are non-refundable unless specified under warranty.

    We hope that our return and refund policy makes it easy for you to shop with confidence at BBQ Kitchen Pros. If you have any questions or concerns about our policy, please don't hesitate to contact our customer service department.

    A. 30 Day Return Policy

    We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. Items must be returned in new condition. You’ll also need a receipt or proof of purchase.

    B. Easy Return Process

    To start a return, you can contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530. Once your return is accepted, we’ll send you a return shipping label as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

    Items that are not eligible for return include the following:

    Custom-made, special-order, and made-to-order products. Items are marked non-returnable in the item description. 

    C. Damaged & Wrong Products & Issues

    Please inspect your order upon reception and contact us immediately within 24 hours if the item is defective or damaged or if you received the wrong item so that we can evaluate the issue and make it right.
    To return your product, you should contact our mail.
    Depending on where you live, the time it may take for your exchanged product to reach you may vary.

    D. Exchanges

    We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530.

    E. No Re-stocking Fees

    For our products, there is no Restocking Fee.

    F. Refunds

    We will notify you once we’ve received and inspected your return and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded back to your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund too.