🔄
Twin Eagles 36-Inch Built-In Pellet Grill and Smoker
Skip to content
0% Financing For Up To 6 Months!
0% Financing For Up To 6 Months!
No Sales Tax (Excl. NY)
Twin Eagles Pellet Grill

Twin Eagles Wi-Fi Controlled 36-Inch Built-In Stainless Steel Pellet Grill and Smoker

Save 12%
$10,021.59
$8,819.00
+ Free Shipping

Price Increase Coming June 1st!

In Stock

Ships in 1-3 Business Days

Select a Different Product Model

Notify me when back in stock

Twin Eagles Grills Authorized Dealer

Authorized Dealer

Twin Eagles Pellet Grill - TEPG36G 

Key Features

  • Interior and exterior 304 stainless steel construction, outperforming the competition in durability against outdoor elements and wear.
  • Dual interior lights for easy night time grilling.
  • Programmable touchscreen controls for specific BBQ favorites with Wi-Fi controls for effortless pellet grilling. 
  • Enormous cooking temperature range controls (140°F to 725°F) for ultimate grilling versatility. 
  • 3-tiered removable cooking racks for large capacity cooking.
  • Heavy-duty 120V auger provides long-lasting performance.
  • Removable burn pot for easy cleaning.
  • Includes three (3) meat probes for monitoring multiple foods at once. 
  • Front easy-access pull-out drawer 13 lbs. capacity hopper for easy and clean pellet loading. 
  • Dual pull-out drip-tray for clean and effective grease management. 
  • 16-gauge 304 stainless steel vaporizer plate for superior grease and durability, giving you flavorful vapor and preventing grease flare-ups.
  • Includes Ceramic Briquette Tray that functions as a sear plate for your caramelized ribeye steaks.
  • Includes smoker plate insert for your low and slow BBQ.
  • Includes charcoal tray for enhanced grilling flavor unlike any competitor. 
  • Gasketed dual lined grill hood gives you consistent cooking temperatures while you grill in any season.
  • Dual warming racks with three hooks and five positions for indirect cooking, allowing you to suspend food over the grill for even cooking and enhanced flavor.

Twin Eagle Pellet Smoker Grill: The Next Chapter in Outdoor Grilling

With all the choices of pellet grills grills, no one comes close to the Twin Eagles Pellet Grill and Smoker in performance, versatility, and durability.  Made from top to bottom, inside and out from seamless heli-arc welded 304 stainless steel. 304 stainless steel is a premium grade stainless steel in the industry, giving you total durability against any weather, season, or wear and tear from use.

On the inside, 304 stainless steel provides superior durability against high heat and grease, making sure your vaporizer plate, cooking grates, grill hood, and more stay clean and pristine. Your pellet grill features a double-lined grill hood with braided stainless-steel gasket, giving you top-of-the-line heat retention for consistent cooking temperatures in any weather conditions. 

What Separates the Twin Eagles Pellet Grill 36G From the Competition?

What separates the Twin Eagles Pellet Grill from outdoor cooking is its versatility. Featuring an extra-large touchscreen control panel that's giving you complete control of your grill. Most pellet grills only allow you to monitor the meat probe and grill temperature, but the Twin Eagles Pellet Grill takes it to the next level.

Twin Eagles Pellet Grill and Smoker features a state-of-the-art touchscreen control panel that allows you to easily navigate through various cooking modes, set precise temperatures, and monitor your cooking progress with real-time updates. You can select from pre-programmed cooking modes like Smoke, Smoke Plus, Sear, and Charcoal, ensuring optimal results for different types of food. The touchscreen also enables the use of multiple temperature probes, providing accurate readings for perfect doneness. Additionally, it includes a low pellet alarm and Wi-Fi control, allowing you to manage your grill remotely via a smartphone app, ensuring you never run out of fuel and have complete control over your cooking process. 

Twin Eagles Pellet and Smoker Grilling Versatility

Nothing is worse than having a pellet grill that is limited in its cooking versatility. The Twin Eagles Pellet Grill brings total versatility to your outdoor grilling, with a 140°F-725° temperature range outpacing even the best pellet grill competitors. In addition, Twin Eagles provides three (3) grilling inserts designed to bring ultimate versatility to your grilling and smoking. The briquette tray even provides heat distribution and works wonders when it comes to searing your BBQ favorites, giving direct grilling right to your pellet grill cooking surface.

The 16-gauge stainless steel indirect/vaporizer plate is perfect for indirect cooking, preventing flare-ups and giving you that low and slow grilling for your favorite brisket or BBQ ribs. Twin Eagle provides an industry first with a new charcoal tray insert, giving you the authentic flavor of charcoal grilling. This charcoal insert allows you to cook lump charcoal and wood chips right on your pellet grill. The touchscreen control panel allows you to manually control your fan speed at 3 adjustable speeds to control your charcoal fire and temperature. 

Twin Eagles Wood-Fired Pellet Grills Additional Luxury Features

One of the nice features of this pellet grill is its pull-out front-loaded hopper with a13 lb. capacity. The pellet hopper is concealed in a sleek pull-out drawer that allows you to easily load your pellet in a mess. Your pellet grill comes complete with three (3) meat probes allowing you to cook to perfection on multiple BBQ favorites at once. In addition, your pellet grill features dual interior halogen lights for easy nighttime grilling and spring-loaded grill hood for effortless opening and closing. At the bottom of your pellet grill is two (2) pull-out drawers for your grease drip-trays, making grease management a breeze. 

Manufacturer Information

Click here for the Owner's Manual

Click here for Cutout Specs

Warranty

All fabricated stainless-steel components are warranted to be free from defects in materials and workmanship under normal residential use for the product's lifetime. The stainless steel cooking grates, briquette tray, charcoal tray, indirect/vaporizer plate, burner pot, and drip pans are warranted for five (5) years under normal use. All other grill components are warranted to be free from defects in materials and workmanship for two (2) years from the original purchase date. For one (1) year from the original purchase date, your Twin Eagles grill warranty covers all parts and labor to repair or replace any part found to be defective in materials or workmanship. In multi-user settings such as bed and breakfast inns and private clubs, Twin Eagles warrants the grill to be free from defects in materials and workmanship for ninety (90) days from the original purchase date, excluding restaurants and primarily commercial usage. Refer to the manufacturer's manual for full warranty details.

 

Twin Eagles 36-Inch Pellet Grill and Smoker
Model  TEPG36G
Configuration Built-In
Width 36"
Depth 25"
Height  31.64"
Weight 320 lbs.
Cut Out Depth 24 1/4"
Cut Out Height  16 1/4"
Cut Out Width 34 1/4"
Grilling Surface Dimensions 34 X 18 1/2"
Main Grilling Area Surface 624 Sq. Inches
Secondary Grilling Area Surface 315 Sq. Inches
Total Grilling Area Surface 939 Sq. Inches
Integrated Rotisserie System Not Included
Programmable Cooking Modes
  • Smoke Mode
  • Smoke Plus Mode
  • Sear Mode
  • Charcoal Mode
Exterior Material 304 Stainless Steel 
Cooking Grate Material Stainless Steel 
Grill Lights Internal
Spring Assisted Hood Yes
Temperature Range 140°F to 725°F
Burner Material 304 Cast Stainless Steel
Thermometer Smartphone App
Number of Meat Probes 3
Number of Hanger Hooks 5
Dual Pull-Out Grease Drawers Included
Electrical Requirement 120V 60Hz Plug-In
Power Cord Length 5 Ft.
Made in the USA Yes


Twin Eagles Intro

Twin Eagles Pellet Grills

Shipping Quick Facts

  • Free Shipping: Available for orders over $99 within the Continental US.
  • Flat-Rate Shipping: $10.95 for orders under $99.
  • Free Curbside Liftgate Delivery: Included with all freight and LTL deliveries.
  • White Glove & Installation Service Available: Call 888-678-3530 to arrange your installation and delivery.
  • Scheduled Delivery Appointments: All freight and LTL deliveries include a scheduled appointment at your convenience to ensure you're home.
  • Cancellations: Allowed before dispatch; refer to our Return Policy if the order has already shipped.

Shipping & Delivery Details

This Shipping Policy applies to orders shipped within the United States (excluding Hawaii & Alaska). By placing an order with us, you accept the policies contained herein.

Enjoy free shipping for orders over $99. Orders under $99 pay a flat shipping fee of $10.95. Benefit from complimentary shipping for your entire purchase delivered straight to your home, even for the larger items! *Applies only within the Continental US.

Estimated Delivery Time

Post shipment, anticipate receiving your items within a timeframe of 3-5 business days. We utilize UPS and FedEx for smaller items. It's crucial to note that more substantial items and certain orders are dispatched via freight. Freight shipping is somewhat more intricate compared to regular parcel deliveries, hence understanding the process in advance ensures a smooth delivery experience.

Freight Shipment Specifics

The majority of freight items are shipped on pallets. Some delivery companies will reach out to fix a delivery slot, whereas others aim to drop off your order at the most accessible spot nearest to your home, preferably close to a garage. The shipping confirmation email will detail the specific delivery procedures to anticipate.

For Scheduled Delivery

Companies that arrange delivery slots necessitate your presence for the delivery and your signature for confirmation. Deliveries are made using a semi-truck with lift gate service, placing the shipment by the curb. Should you grant permission for the delivery to be left unsupervised, BBQ Kitchen Pros cannot assume responsibility for any ensuing damages. The process might seem daunting, but for a comprehensive understanding, we recommend you peruse our thorough freight delivery guide to prevent unforeseen challenges.

For Non-Scheduled Deliveries

Delivery services that don't operate on appointments don't mandate your presence or a scheduled delivery slot. There's also no signature required upon receipt. Without the hassle of scheduling or waiting around, let the delivery come to you. If you're home during the drop-off, the driver can be asked to place your items in the garage. If you're away, they'll position it close to the garage or main entry.

Dispatch Timeframe

Items are typically dispatched from our warehouse within 1-3 business days. Affordable $10.95 Flat-Rate Shipping Orders below $99+ benefit from a consistent shipping rate. As your purchase value goes up, your shipping charge remains unchanged!

Change of Address

Once your order is in transit, we cannot change the delivery address. If you need to change the delivery address, please contact us within 24 hours of placing your order at support@bbqkitchenpros.com.

Cancellations

You may cancel your order at any time before it has been dispatched. If your order has already been dispatched, please refer to our Return Policy.

Parcels Damaged in Transit

If you find that your parcel has been damaged in transit, please reject the parcel if possible and contact our customer service. If the parcel has been delivered without your presence, please contact customer service for further assistance.

If you have any questions or concerns regarding our Shipping Policy, please contact us at support@bbqkitchenpros.com.

Easy Returns

  • 30-Day Returns – Hassle-free returns within 30 days of purchase.
  • Easy Process – Contact us for quick approval and a prepaid return label.
  • No Restocking Fees – Enjoy full refunds without additional deductions.
  • Free Damage Protection – We’ll replace or refund damaged or incorrect items quickly, covering all shipping and additional costs for your convenience.
  • Prepaid Shipping Labels – Convenient return shipping within the continental US.
  • Shipping Cost: We take care of all return logistics, and all shipping costs are deducted directly from your refund—no separate payments required.

 BBQ Kitchen Pros Return Policy

At BBQ Kitchen Pros, we want our customers to be completely satisfied with their purchases. If for any reason you are not satisfied with your order, we offer a return and refund policy.

30 Day Returns

We accept returns within 30 days of the date of purchase. If you wish to return an item, please contact our customer service department to receive an authorization number before shipping the item back to us. Please note that items returned without an authorization number will not be accepted. Items must be returned in new condition. 

Return Shipping

We stand behind our products and want you to be satisfied with them. In the case that you decide to return your purchase, we will gladly refund you for the product in its entirety minus the cost of shipping and return shipping incurred by BBQ Kitchen Pros.

To qualify for return shipping, items must be returned in the original packaging, and pallet, (if included) and within the continental US. Once your return is approved and processed, we will provide a prepaid return shipping label. Simply print the label and adhere to the package. Please ensure the returned item is packed securely to avoid damage during transit.

Remember, returns only apply to items returned in the original packaging. If an item is returned in non-original or damaged packaging, the customer may be responsible for any return shipping costs. In addition, freight shipping is scheduled for pick-up at a specific date and time, which is agreed upon by the customer. and customers must be there at the scheduled time. Missing scheduled freight time will result in a dry run fee which is issued by the shipping company. 

Damaged Items

If your order arrives damaged, defective, or incorrect, please make a note of it immediately when signing for delivery and send photos to support@bbqkitchenpros.com on the day of delivery. 

Original Packaging Please keep all the original packaging for any items that need to be returned. Items that are not returned in their original packaging may not be accepted for return.

Non-Refundable Items that become damaged after use are non-refundable unless specified under warranty.

We hope that our return and refund policy makes it easy for you to shop with confidence at BBQ Kitchen Pros. If you have any questions or concerns about our policy, please don't hesitate to contact our customer service department.

A. 30 Day Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. Items must be returned in new condition. You’ll also need a receipt or proof of purchase.

B. Easy Return Process

To start a return, you can contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530. Once your return is accepted, we’ll send you a return shipping label as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Items that are not eligible for return include the following:

Custom-made, special-order, and made-to-order products. Items are marked non-returnable in the item description. 

C. Damaged & Wrong Products & Issues

Please inspect your order upon reception and contact us immediately within 24 hours if the item is defective or damaged or if you received the wrong item so that we can evaluate the issue and make it right. To return your product, you should contact our mail. Depending on where you live, the time it may take for your exchanged product to reach you may vary.

D. Exchanges

We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530.

E. No Re-stocking Fees

For our products, there is no Restocking Fee.

F. Refunds

We will notify you once we’ve received and inspected your return and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded back to your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund too.

Why Twin Eagles Pellet Grills?

Twin Eagles Pellet Grills

Twin Eagles Wi-Fi Controlled 36-Inch Built-In Stainless Steel Pellet Grill and Smoker with Rotisserie Twin Eagles Wi-Fi Controlled 36-Inch ...
Memphis Grills Elite ITC3 Built-In Pellet Grill Memphis Grills Elite ITC3 Built-In Pe...
Coyote 36-Inch Built-In Pellet Grill - C2P36 Coyote 36-Inch Built-In Pellet Grill ...
Sunstone 40 Inch Electric Pellet Grill W/ Cold Smoker - SUNPLT40 Sunstone 40 Inch Electric Pellet Gril...
Class

Luxury

Premium

Premium

Premium
Configurations

Built-In / Freestanding

Built-In / Freestanding

Built-In / Freestanding

Built-In
Fuel Type

Pellets

Pellets

Pellets

Pellets
Exterior Material

304 Stainless Steel

304 Stainless Steel

304 Stainless Steel

304 Stainless Steel
Grill Grate Material

304 Stainless Steel

304 Stainless Steel

304 Stainless Steel

304 Stainless Steel
Temp Range

140°F - 725°F

180°F - 900°F

175°F - 650°F

140°F - 800°F
Total Grilling Area

939 Sq. Inches

1275 Sq. Inches

1238 Sq. Inches

860 Sq. Inches
Burger Count

15 Burgers

30 Burgers

21 Burgers

30 Burgers
Wi-Fi Control

Yes

Yes

No

No
Control Panel Type

Digital Touch Screen

Digital Touch Screen

Digital Touch Screen

Digital Touch Screen
# of Meat Probes

3

3

3

3
Hopper Capacity

13 lbs.

18 lbs.

12 lbs.

28 lbs.
Rotisserie

Yes

No

No

No
Cold Smoke

No

No

No

Yes
Interior Grill Lights

Yes

Yes

Yes

Yes
Direct Searing

Yes

Yes

Yes

Yes
Indirect Smoking

Yes

Yes

Yes

Yes
Charcoal Insert

Yes

No

No

No
Cutout Width

34 1/4"

42 5/8"

34 1/4"

38"
Cutout Depth

24 1/4"

24 1/2"

23"

22"
Cutout Height

16 1/4"

16 3/4"

16 1/2"

17"
Warranty

Lifetime

7 Year

3 & 5 Warranty

Lifetime
View product View product View product View product

Learn More About Us

Owner-Operated, Built with Passion, Driven by Expertise.

Shop Twin Eagles

Description

Twin Eagles Pellet Grill - TEPG36G 

Key Features

  • Interior and exterior 304 stainless steel construction, outperforming the competition in durability against outdoor elements and wear.
  • Dual interior lights for easy night time grilling.
  • Programmable touchscreen controls for specific BBQ favorites with Wi-Fi controls for effortless pellet grilling. 
  • Enormous cooking temperature range controls (140°F to 725°F) for ultimate grilling versatility. 
  • 3-tiered removable cooking racks for large capacity cooking.
  • Heavy-duty 120V auger provides long-lasting performance.
  • Removable burn pot for easy cleaning.
  • Includes three (3) meat probes for monitoring multiple foods at once. 
  • Front easy-access pull-out drawer 13 lbs. capacity hopper for easy and clean pellet loading. 
  • Dual pull-out drip-tray for clean and effective grease management. 
  • 16-gauge 304 stainless steel vaporizer plate for superior grease and durability, giving you flavorful vapor and preventing grease flare-ups.
  • Includes Ceramic Briquette Tray that functions as a sear plate for your caramelized ribeye steaks.
  • Includes smoker plate insert for your low and slow BBQ.
  • Includes charcoal tray for enhanced grilling flavor unlike any competitor. 
  • Gasketed dual lined grill hood gives you consistent cooking temperatures while you grill in any season.
  • Dual warming racks with three hooks and five positions for indirect cooking, allowing you to suspend food over the grill for even cooking and enhanced flavor.

Twin Eagle Pellet Smoker Grill: The Next Chapter in Outdoor Grilling

With all the choices of pellet grills grills, no one comes close to the Twin Eagles Pellet Grill and Smoker in performance, versatility, and durability.  Made from top to bottom, inside and out from seamless heli-arc welded 304 stainless steel. 304 stainless steel is a premium grade stainless steel in the industry, giving you total durability against any weather, season, or wear and tear from use.

On the inside, 304 stainless steel provides superior durability against high heat and grease, making sure your vaporizer plate, cooking grates, grill hood, and more stay clean and pristine. Your pellet grill features a double-lined grill hood with braided stainless-steel gasket, giving you top-of-the-line heat retention for consistent cooking temperatures in any weather conditions. 

What Separates the Twin Eagles Pellet Grill 36G From the Competition?

What separates the Twin Eagles Pellet Grill from outdoor cooking is its versatility. Featuring an extra-large touchscreen control panel that's giving you complete control of your grill. Most pellet grills only allow you to monitor the meat probe and grill temperature, but the Twin Eagles Pellet Grill takes it to the next level.

Twin Eagles Pellet Grill and Smoker features a state-of-the-art touchscreen control panel that allows you to easily navigate through various cooking modes, set precise temperatures, and monitor your cooking progress with real-time updates. You can select from pre-programmed cooking modes like Smoke, Smoke Plus, Sear, and Charcoal, ensuring optimal results for different types of food. The touchscreen also enables the use of multiple temperature probes, providing accurate readings for perfect doneness. Additionally, it includes a low pellet alarm and Wi-Fi control, allowing you to manage your grill remotely via a smartphone app, ensuring you never run out of fuel and have complete control over your cooking process. 

Twin Eagles Pellet and Smoker Grilling Versatility

Nothing is worse than having a pellet grill that is limited in its cooking versatility. The Twin Eagles Pellet Grill brings total versatility to your outdoor grilling, with a 140°F-725° temperature range outpacing even the best pellet grill competitors. In addition, Twin Eagles provides three (3) grilling inserts designed to bring ultimate versatility to your grilling and smoking. The briquette tray even provides heat distribution and works wonders when it comes to searing your BBQ favorites, giving direct grilling right to your pellet grill cooking surface.

The 16-gauge stainless steel indirect/vaporizer plate is perfect for indirect cooking, preventing flare-ups and giving you that low and slow grilling for your favorite brisket or BBQ ribs. Twin Eagle provides an industry first with a new charcoal tray insert, giving you the authentic flavor of charcoal grilling. This charcoal insert allows you to cook lump charcoal and wood chips right on your pellet grill. The touchscreen control panel allows you to manually control your fan speed at 3 adjustable speeds to control your charcoal fire and temperature. 

Twin Eagles Wood-Fired Pellet Grills Additional Luxury Features

One of the nice features of this pellet grill is its pull-out front-loaded hopper with a13 lb. capacity. The pellet hopper is concealed in a sleek pull-out drawer that allows you to easily load your pellet in a mess. Your pellet grill comes complete with three (3) meat probes allowing you to cook to perfection on multiple BBQ favorites at once. In addition, your pellet grill features dual interior halogen lights for easy nighttime grilling and spring-loaded grill hood for effortless opening and closing. At the bottom of your pellet grill is two (2) pull-out drawers for your grease drip-trays, making grease management a breeze. 

Manufacturer Information

Click here for the Owner's Manual

Click here for Cutout Specs

Warranty

All fabricated stainless-steel components are warranted to be free from defects in materials and workmanship under normal residential use for the product's lifetime. The stainless steel cooking grates, briquette tray, charcoal tray, indirect/vaporizer plate, burner pot, and drip pans are warranted for five (5) years under normal use. All other grill components are warranted to be free from defects in materials and workmanship for two (2) years from the original purchase date. For one (1) year from the original purchase date, your Twin Eagles grill warranty covers all parts and labor to repair or replace any part found to be defective in materials or workmanship. In multi-user settings such as bed and breakfast inns and private clubs, Twin Eagles warrants the grill to be free from defects in materials and workmanship for ninety (90) days from the original purchase date, excluding restaurants and primarily commercial usage. Refer to the manufacturer's manual for full warranty details.

Specs & Dimensions

 

Twin Eagles 36-Inch Pellet Grill and Smoker
Model  TEPG36G
Configuration Built-In
Width 36"
Depth 25"
Height  31.64"
Weight 320 lbs.
Cut Out Depth 24 1/4"
Cut Out Height  16 1/4"
Cut Out Width 34 1/4"
Grilling Surface Dimensions 34 X 18 1/2"
Main Grilling Area Surface 624 Sq. Inches
Secondary Grilling Area Surface 315 Sq. Inches
Total Grilling Area Surface 939 Sq. Inches
Integrated Rotisserie System Not Included
Programmable Cooking Modes
  • Smoke Mode
  • Smoke Plus Mode
  • Sear Mode
  • Charcoal Mode
Exterior Material 304 Stainless Steel 
Cooking Grate Material Stainless Steel 
Grill Lights Internal
Spring Assisted Hood Yes
Temperature Range 140°F to 725°F
Burner Material 304 Cast Stainless Steel
Thermometer Smartphone App
Number of Meat Probes 3
Number of Hanger Hooks 5
Dual Pull-Out Grease Drawers Included
Electrical Requirement 120V 60Hz Plug-In
Power Cord Length 5 Ft.
Made in the USA Yes


Product Videos

Twin Eagles Intro

Twin Eagles Pellet Grills

Shipping Quick Facts

  • Free Shipping: Available for orders over $99 within the Continental US.
  • Flat-Rate Shipping: $10.95 for orders under $99.
  • Free Curbside Liftgate Delivery: Included with all freight and LTL deliveries.
  • White Glove & Installation Service Available: Call 888-678-3530 to arrange your installation and delivery.
  • Scheduled Delivery Appointments: All freight and LTL deliveries include a scheduled appointment at your convenience to ensure you're home.
  • Cancellations: Allowed before dispatch; refer to our Return Policy if the order has already shipped.

Shipping & Delivery Details

This Shipping Policy applies to orders shipped within the United States (excluding Hawaii & Alaska). By placing an order with us, you accept the policies contained herein.

Enjoy free shipping for orders over $99. Orders under $99 pay a flat shipping fee of $10.95. Benefit from complimentary shipping for your entire purchase delivered straight to your home, even for the larger items! *Applies only within the Continental US.

Estimated Delivery Time

Post shipment, anticipate receiving your items within a timeframe of 3-5 business days. We utilize UPS and FedEx for smaller items. It's crucial to note that more substantial items and certain orders are dispatched via freight. Freight shipping is somewhat more intricate compared to regular parcel deliveries, hence understanding the process in advance ensures a smooth delivery experience.

Freight Shipment Specifics

The majority of freight items are shipped on pallets. Some delivery companies will reach out to fix a delivery slot, whereas others aim to drop off your order at the most accessible spot nearest to your home, preferably close to a garage. The shipping confirmation email will detail the specific delivery procedures to anticipate.

For Scheduled Delivery

Companies that arrange delivery slots necessitate your presence for the delivery and your signature for confirmation. Deliveries are made using a semi-truck with lift gate service, placing the shipment by the curb. Should you grant permission for the delivery to be left unsupervised, BBQ Kitchen Pros cannot assume responsibility for any ensuing damages. The process might seem daunting, but for a comprehensive understanding, we recommend you peruse our thorough freight delivery guide to prevent unforeseen challenges.

For Non-Scheduled Deliveries

Delivery services that don't operate on appointments don't mandate your presence or a scheduled delivery slot. There's also no signature required upon receipt. Without the hassle of scheduling or waiting around, let the delivery come to you. If you're home during the drop-off, the driver can be asked to place your items in the garage. If you're away, they'll position it close to the garage or main entry.

Dispatch Timeframe

Items are typically dispatched from our warehouse within 1-3 business days. Affordable $10.95 Flat-Rate Shipping Orders below $99+ benefit from a consistent shipping rate. As your purchase value goes up, your shipping charge remains unchanged!

Change of Address

Once your order is in transit, we cannot change the delivery address. If you need to change the delivery address, please contact us within 24 hours of placing your order at support@bbqkitchenpros.com.

Cancellations

You may cancel your order at any time before it has been dispatched. If your order has already been dispatched, please refer to our Return Policy.

Parcels Damaged in Transit

If you find that your parcel has been damaged in transit, please reject the parcel if possible and contact our customer service. If the parcel has been delivered without your presence, please contact customer service for further assistance.

If you have any questions or concerns regarding our Shipping Policy, please contact us at support@bbqkitchenpros.com.

Easy Returns

  • 30-Day Returns – Hassle-free returns within 30 days of purchase.
  • Easy Process – Contact us for quick approval and a prepaid return label.
  • No Restocking Fees – Enjoy full refunds without additional deductions.
  • Free Damage Protection – We’ll replace or refund damaged or incorrect items quickly, covering all shipping and additional costs for your convenience.
  • Prepaid Shipping Labels – Convenient return shipping within the continental US.
  • Shipping Cost: We take care of all return logistics, and all shipping costs are deducted directly from your refund—no separate payments required.

 BBQ Kitchen Pros Return Policy

At BBQ Kitchen Pros, we want our customers to be completely satisfied with their purchases. If for any reason you are not satisfied with your order, we offer a return and refund policy.

30 Day Returns

We accept returns within 30 days of the date of purchase. If you wish to return an item, please contact our customer service department to receive an authorization number before shipping the item back to us. Please note that items returned without an authorization number will not be accepted. Items must be returned in new condition. 

Return Shipping

We stand behind our products and want you to be satisfied with them. In the case that you decide to return your purchase, we will gladly refund you for the product in its entirety minus the cost of shipping and return shipping incurred by BBQ Kitchen Pros.

To qualify for return shipping, items must be returned in the original packaging, and pallet, (if included) and within the continental US. Once your return is approved and processed, we will provide a prepaid return shipping label. Simply print the label and adhere to the package. Please ensure the returned item is packed securely to avoid damage during transit.

Remember, returns only apply to items returned in the original packaging. If an item is returned in non-original or damaged packaging, the customer may be responsible for any return shipping costs. In addition, freight shipping is scheduled for pick-up at a specific date and time, which is agreed upon by the customer. and customers must be there at the scheduled time. Missing scheduled freight time will result in a dry run fee which is issued by the shipping company. 

Damaged Items

If your order arrives damaged, defective, or incorrect, please make a note of it immediately when signing for delivery and send photos to support@bbqkitchenpros.com on the day of delivery. 

Original Packaging Please keep all the original packaging for any items that need to be returned. Items that are not returned in their original packaging may not be accepted for return.

Non-Refundable Items that become damaged after use are non-refundable unless specified under warranty.

We hope that our return and refund policy makes it easy for you to shop with confidence at BBQ Kitchen Pros. If you have any questions or concerns about our policy, please don't hesitate to contact our customer service department.

A. 30 Day Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. Items must be returned in new condition. You’ll also need a receipt or proof of purchase.

B. Easy Return Process

To start a return, you can contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530. Once your return is accepted, we’ll send you a return shipping label as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Items that are not eligible for return include the following:

Custom-made, special-order, and made-to-order products. Items are marked non-returnable in the item description. 

C. Damaged & Wrong Products & Issues

Please inspect your order upon reception and contact us immediately within 24 hours if the item is defective or damaged or if you received the wrong item so that we can evaluate the issue and make it right. To return your product, you should contact our mail. Depending on where you live, the time it may take for your exchanged product to reach you may vary.

D. Exchanges

We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530.

E. No Re-stocking Fees

For our products, there is no Restocking Fee.

F. Refunds

We will notify you once we’ve received and inspected your return and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded back to your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund too.