Placeholder Twin Eagles 36-Inch Built-In Pellet Grill and Smoker — BBQ Kitchen Pros
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Expertise You Can Trust: Family-Operated with 20 Years of Experience
Expertise You Can Trust: Family-Operated with 20 Years of Experience

Twin Eagles Wi-Fi Controlled 36-Inch Built-In Stainless Steel Pellet Grill and Smoker

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Original Price $9,726.14
Current Price $8,559.00
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Family Operated with 20 Years Experience!

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    Twin Eagles Pellet Grill - TEPG36G


    Key Features

    • Interior and exterior 304 stainless steel construction, outperforming the competition in durability against outdoor elements and grilling wear.
    • Dual interior lights for easy night time grilling.
    • Programmable touchscreen controls for specific BBQ favorites with Wi-Fi controls for effortless pellet grills. 
    • Enormous cooking temperature range control (140°F to 725°F) for ultimate grilling versatility. 
    • 3-tiered removable cooking racks for large capacity cooking.
    • Heavy-duty 120V auger provides long-lasting performance.
    • Removable burn pot for easy cleaning.
    • Includes three (3) meat probes for monitoring multiple foods at once. 
    • Front easy-access pull-out drawer 13 lbs. capacity hopper for easy and clean pellet loading. 
    • Dual pull-put drip-tray for clean and effective grease management. 
    • 16-gauge 304 stainless steel vaporizer plate for superior grease and durability, giving you flavorful vapor and preventing grease flare-ups.
    • Includes Ceramic Briquette Tray that functions as a sear plate for your caramelized ribeye steaks.
    • Includes smoker plate insert for your low and slow BBQ.
    • Includes charcoal tray for enhances grilling flavor unlike any competitor. 
    • Gasketed dual lined grill hood gives you consistent cooking temperatures while you grill in any season.
    • Dual warming racks with three hooks and five positions for indirect cooking, allowing you to suspend food over the grill for even cooking and enhanced flavor.

    Twin Eagle Pellet Smoker Grill: The Next Chapter in Outdoor Grilling

    Withall the choice of pellet grills grill, no one comes close to the Twin Eagles Pellet Grill and Smoker in performance, versatility, and durability.  Made from top to bottom and inside and out from seamless heli-arc welded 304 stainless steel. 304 stainless steel is premium grade stainless steel in the industry giving you total durability against any weather, season, or wear and tear from use. On the inside the 304 stainless steel provides superior durability against high heat and grease making sure your vaporizer plate, cooking grates, grill hood, and more stay clean and pristine. Your pellet grill features a double-lined grill hood with braided stainless-steel gasket giving you top-of-the-line heat retention for consistent cooking temperature in any weather condition. 

    What Separates Twin Eagles Pellet Grill 36G From The Competition?

    What separates the Twin Eagles Pellet Grill in outdoor cooking is it versatility. Featuring an extra-large touchscreen control panel that's give you complete control of your grill. Most pellet grills only allow you to monitor meat probe and grill temperature, but the Twin Eagles Pellet grill takes it to the next level. The Twin Eagles Pellet Grill and Smoker features a state-of-the-art touchscreen control panel allows you to easily navigate through various cooking modes, set precise temperatures, and monitor the cooking progress with real-time updates. You can select from pre-programmed cooking modes like Smoke, Smoke Plus, Sear, and Charcoal, ensuring optimal results for different types of food. The touchscreen also enables the use of multiple temperature probes, providing accurate readings for perfect doneness. Additionally, it includes a low pellet alarm and Wi-Fi control, allowing you to manage your grill remotely via a smartphone app, ensuring you never run out of fuel and have complete control over your cooking process. 

    Twin Eagles Pellet and Smoker Grilling Versatility

    Nothing is worse than have a pellet grill that is limited in its cooking versatility. The Twin Eagles Pellet Grill bring total versatility to your outdoor grilling with a 140°F-725° temperature range outpacing even the best pellet grill competitors. In addition, Twin Eagles provides three (3) grilling inserts designed to bring ultimate versatility to your grilling and smoking. The briquette tray provides even heat distribution and works wonders when it comes to searing your BBQ favorites giving direct grilling right on your pellet grill cooking surface. The 16-gauge stainless steel indirect/vaporizer plate is perfect for indirect cooking, preventing flare-ups and giving you that low and slow grilling for your favorite brisket or BBQ ribs. Twin Eagle provides an industry first with the new charcoal tray insert giving you for the authentic flavor of charcoal grilling. This charcoal insert allows you to cook lump charcoal and wood chip right on your pellet grill. Your touchscreen control panel allows you to manually control your fan speed with 3 adjustable speeds for control your charcoal fire and temperature. 

    Twin Eagles Wood-Fired Pellet Grills Additional Luxury Features

    One of the nice features about this pellet grill is its pull-out front-loaded hopper with a13 lb. capacity. This pellet hopper is concealed with a sleek pull-out drawer that allows you to easily load your pellet with a mess. Your pellet grill comes complete with three (3) meat probes allowing you to cook to perfection on multiple BBQ favorites at once. In addition, your pellet grill features dual interior halogen light for easy nighttime grilling and spring-loaded grill hood for effortless opening and closing. On the bottom of your pellet grill is two (2) pull-out drawers for your grease drip-trays making grease management a breeze. 


    Manufacturer Information

    Click here for the Owner Manual

    Click here for Cutout Specs


    Warranty

    All fabricated stainless-steel components are warranted to be free from defects in materials and workmanship under normal residential use for the product's lifetime. The stainless steel cooking grates, briquette tray, charcoal tray, indirect/vaporizer plate, burner pot, and drip pans are warranted for five (5) years under normal use. All other grill components are warranted to be free from defects in materials and workmanship for two (2) years from the original purchase date. For one (1) year from the original purchase date, your Twin Eagles grill warranty covers all parts and labor to repair or replace any part found to be defective in materials or workmanship. In multi-user settings such as bed and breakfast inns and private clubs, Twin Eagles warrants the grill to be free from defects in materials and workmanship for ninety (90) days from the original purchase date, excluding restaurants and primarily commercial usage. Refer to the manufacturer's manual for full warranty details.

     

    Twin Eagles 36-Inch Pellet Grill and Smoker

    Model  TEPG36G
    Configuration Built-In
    Width 36"
    Depth 25"
    Height  31.64"
    Weight 320 lbs.
    Cut Out Depth 24 1/4"
    Cut Out Height  16 1/4"
    Cut Out Width 34 1/4"
    Grilling Surface Dimensions 34 X 18 1/2"
    Main Grilling Area Surface 624 Sq. Inches
    Secondary Grilling Area Surface 315 Sq. Inches
    Total Grilling Area Surface 939 Sq. Inches
    Integrated Rotisserie System Not Included
    Programmable Cooking Modes
    • Smoke Mode
    • Smoke Plus Mode
    • Sear Mode
    • Charcoal Mode
    Exterior Material 304 Stainless Steel 
    Cooking Grate Material Stainless Steel 
    Grill Lights Internal
    Spring Assisted Hood Yes
    Temperature Range 140°F to 725°F
    Burner Material 304 Cast Stainless Steel
    Thermometer SmartPhone App
    Number of Meat Probes 3
    Number of Hanger Hooks 5
    Dual Pull-Out Grease Drawers Included
    Electrical Requirement 120V 60Hz Plug-In
    Power Cord Length 5 Ft.
    Made in the USA Yes

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    This Shipping Policy applies to orders shipped within the United States. By placing an order with us, you accept the policies contained herein.

    Shipping & Delivery Details

    Enjoy a shipping fee of only $10.95 for orders exceeding $99. Benefit from complimentary shipping for your entire purchase delivered straight to your home, even for the larger items! *Applies only within the Continental US.

    Estimated Delivery Time

    Post shipment, anticipate your items within a timeframe of 3-5 business days. We utilize UPS and FedEx for smaller items. It's crucial to note that more substantial items and certain orders are dispatched via freight. Freight shipping is somewhat more intricate compared to regular parcel deliveries, hence understanding the process in advance ensures a smooth delivery experience.

    Freight Shipment Specifics

    The majority of freight items are shipped on pallets. Some delivery companies will reach out to fix a delivery slot, whereas others aim to drop off your order at the most accessible spot nearest to your home, preferably close to a garage. The shipping confirmation email will detail the specific delivery procedure to anticipate.

    For Scheduled Delivery

    Companies that arrange delivery slots necessitate your presence for the delivery and your signature for confirmation. Deliveries are made using a semi-truck with lift gate services, placing the shipment by the curb. Should you grant permission for the delivery to be left unsupervised, BBQ Kitchen Pros cannot assume responsibility for any ensuing damages. The process might seem daunting, but for a comprehensive understanding, we recommend you peruse our thorough freight delivery guide to prevent unforeseen challenges.

    For Non-Scheduled Deliveries

    Delivery services that don't operate on appointments don't mandate your presence or a scheduled delivery slot. There's also no signature required upon receipt. Without the hassle of scheduling or waiting around, let the delivery come to you. If you're home during the drop-off, the driver can be asked to place your items in the garage. If you're away, they'll position it close to the garage or main entry.

    Dispatch Timeframe

    Items are typically dispatched from our warehouse within 1-3 business days. Affordable $10.95 Flat-Rate Shipping Orders below $99+ benefit from a consistent shipping rate. As your purchase value goes up, your shipping charge remains unchanged!

    Change of Address

    Once your order is in transit, we cannot change the delivery address. If you need to change the delivery address, please contact us within 24 hours of placing your order at support@bbqkitchenpros.com.

    Cancellations

    You may cancel your order at any time before it has been dispatched. If your order has already been dispatched, please refer to our Return Policy.

    Parcels Damaged in Transit

    If you find that your parcel has been damaged in transit, please reject the parcel if possible and contact our customer service. If the parcel has been delivered without your presence, please contact customer service for further assistance.

    If you have any questions or concerns regarding our Shipping Policy, please contact us at support@bbqkitchenpros.com.

    BBQ Kitchen Pros Return Policy

    At BBQ Kitchen Pros, we want our customers to be completely satisfied with their purchases. If for any reason you are not satisfied with your order, we offer a return and refund policy.

    30 Day Returns

    We accept returns within 30 days of the date of purchase. If you wish to return an item, please contact our customer service department to receive an authorization number before shipping the item back to us. Please note that items returned without an authorization number will not be accepted. Items must be returned in new condition. 

    Return Shipping

    We stand behind our products and want you to be satisfied with them. In the case that you decide to return your purchase, we will gladly refund you for the product in its entirety minus the cost of shipping and return shipping incurred by BBQ Kitchen Pros.

    To qualify for return shipping, items must be returned in the original packaging, pallet, and within the continental US. Once your return is approved and processed, we will provide a prepaid return shipping label. Simply print the label and adhere it to the package. Please ensure the returned item is packed securely to avoid damage during transit.

    Remember, returns only apply to items returned in the original packaging and pallet. If an item is returned in non-original or damaged packaging, the customer may be responsible for any return shipping costs. In addition, freight shipping is scheduled for pick-up at a specific date and time, which is agreed upon by the customer. and customers must be there at the scheduled time. Missing scheduled freight time will result in a dry run fee which is issued by the shipping company. 

    Damaged Items

    If your order arrives damaged, defective, or incorrect, please make a note of it immediately when signing for delivery and send photos to support@bbqkitchenpros.com on the day of delivery. 

    Original Packaging Please keep all the original packaging and pallets for any items that need to be returned. Items that are not returned in their original packaging may not be accepted for return.

    Non-Refundable Items that become damaged after use are non-refundable unless specified under warranty.

    We hope that our return and refund policy makes it easy for you to shop with confidence at BBQ Kitchen Pros. If you have any questions or concerns about our policy, please don't hesitate to contact our customer service department.

    A. 30 Day Return Policy

    We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. Items must be returned in new condition. You’ll also need a receipt or proof of purchase.

    B. Easy Return Process

    To start a return, you can contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530. Once your return is accepted, we’ll send you a return shipping label as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

    Items that are not eligible for return include the following:

    Custom-made, special-order, and made-to-order products. Items are marked non-returnable in the item description. 

    C. Damaged & Wrong Products & Issues

    Please inspect your order upon reception and contact us immediately within 24 hours if the item is defective or damaged or if you received the wrong item so that we can evaluate the issue and make it right.
    To return your product, you should contact our mail.
    Depending on where you live, the time it may take for your exchanged product to reach you may vary.

    D. Exchanges

    We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530.

    E. No Re-stocking Fees

    For our products, there is no Restocking Fee.

    F. Refunds

    We will notify you once we’ve received and inspected your return and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded back to your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund too.

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    • Product Reviews
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    12/27/2021
    Daniel W.
    United States
    High quality, easy to use, plenty of room for several large Thanksgiving turkeys. First and last smoker I'll likely have to purchase!
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    David C.
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    This grill is amazing. The indirect side has the most even heat of any pellet grill I have used. The direct/sear side is a game changer for great steaks. This grill is extremely easy to clean. This grill truly solves all of the shortcomings of the other pellet grills I have owned. I received my...This grill is amazing. The indirect side has the most even heat of any pellet grill I have used. The direct/sear side is a game changer for great steaks. This grill is extremely easy to clean. This grill truly solves all of the shortcomings of the other pellet grills I have owned. I received my grill in about a week from the time I ordered it, fully assembled and ready to grill.
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    David C.
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    This grill is amazing. The indirect side has the most even heat of any pellet grill I have used. The direct/sear side is a game changer for great steaks. This grill is extremely easy to clean. This grill truly solves all of the shortcomings of the other pellet grills I have owned. I received...This grill is amazing. The indirect side has the most even heat of any pellet grill I have used. The direct/sear side is a game changer for great steaks. This grill is extremely easy to clean. This grill truly solves all of the shortcomings of the other pellet grills I have owned. I received my grill in about a week from the time I ordered it, fully assembled and ready to grill.
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    09/27/2021
    John K.
    United States
    Have used grill twice, chicken breast and ribs, and both times very satisfied. Meat stayed moist and was very tender with excellent smoke flavor. It did take longer to cook compared to what included cookbook indicated at specified cooking temp, which is ok since I use digital thermometer probe -...Have used grill twice, chicken breast and ribs, and both times very satisfied. Meat stayed moist and was very tender with excellent smoke flavor. It did take longer to cook compared to what included cookbook indicated at specified cooking temp, which is ok since I use digital thermometer probe - just be aware.
    Cookshack Fast Eddy's PG500 56" Stainless Steel Pellet Grill and Smoker in One
    09/27/2021
    John K.
    United States
    Have used grill twice, chicken breast and ribs, and both times very satisfied. Meat stayed moist and was very tender with excellent smoke flavor. It did take longer to cook compared to what included cookbook indicated at specified cooking temp, which is ok since I use digital thermometer probe -...Have used grill twice, chicken breast and ribs, and both times very satisfied. Meat stayed moist and was very tender with excellent smoke flavor. It did take longer to cook compared to what included cookbook indicated at specified cooking temp, which is ok since I use digital thermometer probe - just be aware.
    Cookshack Fast Eddy's PG500 56" Stainless Steel Pellet Grill and Smoker in One
    05/18/2021
    Bob T.
    United States
    I recently purchased this smoker and first time I used it the ribs and pork **** turned out great. This smoker provides a lot of room to smoke large quantities of meat. So far I'm very pleased with this smoker. arrived much sooner than expected.
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    Bob T.
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    I recently purchased this smoker and first time I used it the ribs and pork **** turned out great. This smoker provides a lot of room to smoke large quantities of meat. So far I'm very pleased with this smoker. arrived much sooner than expected.
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    excellent service
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    Experience has been excellent. The smoker is as expected. Small part was worn during shipping however prompt feedback and replacement part is on its way. Would purchase through Pellet Grill pros again. Highly recommended. Thanks
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    It's fantastic!
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    01/29/2021
    Sarah K.
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    01/29/2021
    Sarah K.
    United States
    This is awesome quality. Weighs 350 lbs but has four castors to roll easily. Did 18 pound brisket on top rack and turned out perfect! Started at 3am and was done around 1pm and then put in cooler to rest. The temp outside was low 40’s and windy so I had to turn up the LHT adjustment to 030 (means...This is awesome quality. Weighs 350 lbs but has four castors to roll easily. Did 18 pound brisket on top rack and turned out perfect! Started at 3am and was done around 1pm and then put in cooler to rest. The temp outside was low 40’s and windy so I had to turn up the LHT adjustment to 030 (means auger on for 3 sec) but that was easy. I also did ribeyes on the flame searing side and felt like I was cooking over a real wood fire! I’ve had other pellet grills and this one blows others out of the water. The simplicity of controller and well built stainless steel unit makes it fun to operate and gives you the feeling that it will last a long time. I had a couple small issues but Cookshack remedied them with next day delivery. Awesome customer service.
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    12/22/2020
    Jeff K.
    United States
    Incredible smoker/grill that is built with high quality materials.
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    Jeff K.
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    Incredible smoker/grill that is built with high quality materials.
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    Brian S.
    United States
    I am completely satisfied with this smoker. It’s easy to achieve great results. To date, I have smoked a Boston Butt for pulled pork, a turkey breast, meatballs, a London Broil, ground chuck for chili, onions for chili, and baked potatoes. Everything came out great. The smoked turkey breast was a...I am completely satisfied with this smoker. It’s easy to achieve great results. To date, I have smoked a Boston Butt for pulled pork, a turkey breast, meatballs, a London Broil, ground chuck for chili, onions for chili, and baked potatoes. Everything came out great. The smoked turkey breast was a crowd pleaser.
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    Brian S.
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    Barbara K.
    United States
    Great. We are ordering more from you
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    05/31/2020
    Lee L.
    United States
    after reading numerous reviews and watching YouTube videos I decided to pull the trigger and order the smoker. It shipped much quicker than expected and was delivered on a pallet. Have someone help unpack it as its quite heavy. Emptying out the boxes from bottom cabinet helps to decrease the weight...after reading numerous reviews and watching YouTube videos I decided to pull the trigger and order the smoker. It shipped much quicker than expected and was delivered on a pallet. Have someone help unpack it as its quite heavy. Emptying out the boxes from bottom cabinet helps to decrease the weight when you lift it right-side up. Assembly was straight forward. It probably took more time to remove the protective plastic covering on the grill than to put everything together. It was a little tricky to put the ethernet cable plug for the wifi antenna through the round grommet though. The wifi setup was a little confusing at first. It had to be first done on the phone without the app. Then the rest was all through the Memphis app. So how does it work It's amazing. The temperature control was quite good. Using my thermoworks smoke I kept an eye on the temp fluctuations and it wavers about 10 degrees /- from the set temp. Smoking ribs at 225 was as easy as setting the temp and watching for the meat to come to temp. Coming from a Weber propane and a Weber charcoal grill it was do much easier. I could never get 225F on the propane grill with constantly fidgeting with the fire. Also no more smoker box! The ribs were delicious and I think better than our local BBQ joint (45min drive away). Can't wait to put a brisket on to see how it will turn out. It is $$$$ but the 304 stainless, oven-quality gasket and the brains controlling the temp makes it worth every dollar.
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    Twin Eagles Pellet Grill - TEPG36G


    Key Features

    • Interior and exterior 304 stainless steel construction, outperforming the competition in durability against outdoor elements and grilling wear.
    • Dual interior lights for easy night time grilling.
    • Programmable touchscreen controls for specific BBQ favorites with Wi-Fi controls for effortless pellet grills. 
    • Enormous cooking temperature range control (140°F to 725°F) for ultimate grilling versatility. 
    • 3-tiered removable cooking racks for large capacity cooking.
    • Heavy-duty 120V auger provides long-lasting performance.
    • Removable burn pot for easy cleaning.
    • Includes three (3) meat probes for monitoring multiple foods at once. 
    • Front easy-access pull-out drawer 13 lbs. capacity hopper for easy and clean pellet loading. 
    • Dual pull-put drip-tray for clean and effective grease management. 
    • 16-gauge 304 stainless steel vaporizer plate for superior grease and durability, giving you flavorful vapor and preventing grease flare-ups.
    • Includes Ceramic Briquette Tray that functions as a sear plate for your caramelized ribeye steaks.
    • Includes smoker plate insert for your low and slow BBQ.
    • Includes charcoal tray for enhances grilling flavor unlike any competitor. 
    • Gasketed dual lined grill hood gives you consistent cooking temperatures while you grill in any season.
    • Dual warming racks with three hooks and five positions for indirect cooking, allowing you to suspend food over the grill for even cooking and enhanced flavor.

    Twin Eagle Pellet Smoker Grill: The Next Chapter in Outdoor Grilling

    Withall the choice of pellet grills grill, no one comes close to the Twin Eagles Pellet Grill and Smoker in performance, versatility, and durability.  Made from top to bottom and inside and out from seamless heli-arc welded 304 stainless steel. 304 stainless steel is premium grade stainless steel in the industry giving you total durability against any weather, season, or wear and tear from use. On the inside the 304 stainless steel provides superior durability against high heat and grease making sure your vaporizer plate, cooking grates, grill hood, and more stay clean and pristine. Your pellet grill features a double-lined grill hood with braided stainless-steel gasket giving you top-of-the-line heat retention for consistent cooking temperature in any weather condition. 

    What Separates Twin Eagles Pellet Grill 36G From The Competition?

    What separates the Twin Eagles Pellet Grill in outdoor cooking is it versatility. Featuring an extra-large touchscreen control panel that's give you complete control of your grill. Most pellet grills only allow you to monitor meat probe and grill temperature, but the Twin Eagles Pellet grill takes it to the next level. The Twin Eagles Pellet Grill and Smoker features a state-of-the-art touchscreen control panel allows you to easily navigate through various cooking modes, set precise temperatures, and monitor the cooking progress with real-time updates. You can select from pre-programmed cooking modes like Smoke, Smoke Plus, Sear, and Charcoal, ensuring optimal results for different types of food. The touchscreen also enables the use of multiple temperature probes, providing accurate readings for perfect doneness. Additionally, it includes a low pellet alarm and Wi-Fi control, allowing you to manage your grill remotely via a smartphone app, ensuring you never run out of fuel and have complete control over your cooking process. 

    Twin Eagles Pellet and Smoker Grilling Versatility

    Nothing is worse than have a pellet grill that is limited in its cooking versatility. The Twin Eagles Pellet Grill bring total versatility to your outdoor grilling with a 140°F-725° temperature range outpacing even the best pellet grill competitors. In addition, Twin Eagles provides three (3) grilling inserts designed to bring ultimate versatility to your grilling and smoking. The briquette tray provides even heat distribution and works wonders when it comes to searing your BBQ favorites giving direct grilling right on your pellet grill cooking surface. The 16-gauge stainless steel indirect/vaporizer plate is perfect for indirect cooking, preventing flare-ups and giving you that low and slow grilling for your favorite brisket or BBQ ribs. Twin Eagle provides an industry first with the new charcoal tray insert giving you for the authentic flavor of charcoal grilling. This charcoal insert allows you to cook lump charcoal and wood chip right on your pellet grill. Your touchscreen control panel allows you to manually control your fan speed with 3 adjustable speeds for control your charcoal fire and temperature. 

    Twin Eagles Wood-Fired Pellet Grills Additional Luxury Features

    One of the nice features about this pellet grill is its pull-out front-loaded hopper with a13 lb. capacity. This pellet hopper is concealed with a sleek pull-out drawer that allows you to easily load your pellet with a mess. Your pellet grill comes complete with three (3) meat probes allowing you to cook to perfection on multiple BBQ favorites at once. In addition, your pellet grill features dual interior halogen light for easy nighttime grilling and spring-loaded grill hood for effortless opening and closing. On the bottom of your pellet grill is two (2) pull-out drawers for your grease drip-trays making grease management a breeze. 


    Manufacturer Information

    Click here for the Owner Manual

    Click here for Cutout Specs


    Warranty

    All fabricated stainless-steel components are warranted to be free from defects in materials and workmanship under normal residential use for the product's lifetime. The stainless steel cooking grates, briquette tray, charcoal tray, indirect/vaporizer plate, burner pot, and drip pans are warranted for five (5) years under normal use. All other grill components are warranted to be free from defects in materials and workmanship for two (2) years from the original purchase date. For one (1) year from the original purchase date, your Twin Eagles grill warranty covers all parts and labor to repair or replace any part found to be defective in materials or workmanship. In multi-user settings such as bed and breakfast inns and private clubs, Twin Eagles warrants the grill to be free from defects in materials and workmanship for ninety (90) days from the original purchase date, excluding restaurants and primarily commercial usage. Refer to the manufacturer's manual for full warranty details.

     

    Twin Eagles 36-Inch Pellet Grill and Smoker

    Model  TEPG36G
    Configuration Built-In
    Width 36"
    Depth 25"
    Height  31.64"
    Weight 320 lbs.
    Cut Out Depth 24 1/4"
    Cut Out Height  16 1/4"
    Cut Out Width 34 1/4"
    Grilling Surface Dimensions 34 X 18 1/2"
    Main Grilling Area Surface 624 Sq. Inches
    Secondary Grilling Area Surface 315 Sq. Inches
    Total Grilling Area Surface 939 Sq. Inches
    Integrated Rotisserie System Not Included
    Programmable Cooking Modes
    • Smoke Mode
    • Smoke Plus Mode
    • Sear Mode
    • Charcoal Mode
    Exterior Material 304 Stainless Steel 
    Cooking Grate Material Stainless Steel 
    Grill Lights Internal
    Spring Assisted Hood Yes
    Temperature Range 140°F to 725°F
    Burner Material 304 Cast Stainless Steel
    Thermometer SmartPhone App
    Number of Meat Probes 3
    Number of Hanger Hooks 5
    Dual Pull-Out Grease Drawers Included
    Electrical Requirement 120V 60Hz Plug-In
    Power Cord Length 5 Ft.
    Made in the USA Yes

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    This Shipping Policy applies to orders shipped within the United States. By placing an order with us, you accept the policies contained herein.

    Shipping & Delivery Details

    Enjoy a shipping fee of only $10.95 for orders exceeding $99. Benefit from complimentary shipping for your entire purchase delivered straight to your home, even for the larger items! *Applies only within the Continental US.

    Estimated Delivery Time

    Post shipment, anticipate your items within a timeframe of 3-5 business days. We utilize UPS and FedEx for smaller items. It's crucial to note that more substantial items and certain orders are dispatched via freight. Freight shipping is somewhat more intricate compared to regular parcel deliveries, hence understanding the process in advance ensures a smooth delivery experience.

    Freight Shipment Specifics

    The majority of freight items are shipped on pallets. Some delivery companies will reach out to fix a delivery slot, whereas others aim to drop off your order at the most accessible spot nearest to your home, preferably close to a garage. The shipping confirmation email will detail the specific delivery procedure to anticipate.

    For Scheduled Delivery

    Companies that arrange delivery slots necessitate your presence for the delivery and your signature for confirmation. Deliveries are made using a semi-truck with lift gate services, placing the shipment by the curb. Should you grant permission for the delivery to be left unsupervised, BBQ Kitchen Pros cannot assume responsibility for any ensuing damages. The process might seem daunting, but for a comprehensive understanding, we recommend you peruse our thorough freight delivery guide to prevent unforeseen challenges.

    For Non-Scheduled Deliveries

    Delivery services that don't operate on appointments don't mandate your presence or a scheduled delivery slot. There's also no signature required upon receipt. Without the hassle of scheduling or waiting around, let the delivery come to you. If you're home during the drop-off, the driver can be asked to place your items in the garage. If you're away, they'll position it close to the garage or main entry.

    Dispatch Timeframe

    Items are typically dispatched from our warehouse within 1-3 business days. Affordable $10.95 Flat-Rate Shipping Orders below $99+ benefit from a consistent shipping rate. As your purchase value goes up, your shipping charge remains unchanged!

    Change of Address

    Once your order is in transit, we cannot change the delivery address. If you need to change the delivery address, please contact us within 24 hours of placing your order at support@bbqkitchenpros.com.

    Cancellations

    You may cancel your order at any time before it has been dispatched. If your order has already been dispatched, please refer to our Return Policy.

    Parcels Damaged in Transit

    If you find that your parcel has been damaged in transit, please reject the parcel if possible and contact our customer service. If the parcel has been delivered without your presence, please contact customer service for further assistance.

    If you have any questions or concerns regarding our Shipping Policy, please contact us at support@bbqkitchenpros.com.

    BBQ Kitchen Pros Return Policy

    At BBQ Kitchen Pros, we want our customers to be completely satisfied with their purchases. If for any reason you are not satisfied with your order, we offer a return and refund policy.

    30 Day Returns

    We accept returns within 30 days of the date of purchase. If you wish to return an item, please contact our customer service department to receive an authorization number before shipping the item back to us. Please note that items returned without an authorization number will not be accepted. Items must be returned in new condition. 

    Return Shipping

    We stand behind our products and want you to be satisfied with them. In the case that you decide to return your purchase, we will gladly refund you for the product in its entirety minus the cost of shipping and return shipping incurred by BBQ Kitchen Pros.

    To qualify for return shipping, items must be returned in the original packaging, pallet, and within the continental US. Once your return is approved and processed, we will provide a prepaid return shipping label. Simply print the label and adhere it to the package. Please ensure the returned item is packed securely to avoid damage during transit.

    Remember, returns only apply to items returned in the original packaging and pallet. If an item is returned in non-original or damaged packaging, the customer may be responsible for any return shipping costs. In addition, freight shipping is scheduled for pick-up at a specific date and time, which is agreed upon by the customer. and customers must be there at the scheduled time. Missing scheduled freight time will result in a dry run fee which is issued by the shipping company. 

    Damaged Items

    If your order arrives damaged, defective, or incorrect, please make a note of it immediately when signing for delivery and send photos to support@bbqkitchenpros.com on the day of delivery. 

    Original Packaging Please keep all the original packaging and pallets for any items that need to be returned. Items that are not returned in their original packaging may not be accepted for return.

    Non-Refundable Items that become damaged after use are non-refundable unless specified under warranty.

    We hope that our return and refund policy makes it easy for you to shop with confidence at BBQ Kitchen Pros. If you have any questions or concerns about our policy, please don't hesitate to contact our customer service department.

    A. 30 Day Return Policy

    We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. Items must be returned in new condition. You’ll also need a receipt or proof of purchase.

    B. Easy Return Process

    To start a return, you can contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530. Once your return is accepted, we’ll send you a return shipping label as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

    Items that are not eligible for return include the following:

    Custom-made, special-order, and made-to-order products. Items are marked non-returnable in the item description. 

    C. Damaged & Wrong Products & Issues

    Please inspect your order upon reception and contact us immediately within 24 hours if the item is defective or damaged or if you received the wrong item so that we can evaluate the issue and make it right.
    To return your product, you should contact our mail.
    Depending on where you live, the time it may take for your exchanged product to reach you may vary.

    D. Exchanges

    We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530.

    E. No Re-stocking Fees

    For our products, there is no Restocking Fee.

    F. Refunds

    We will notify you once we’ve received and inspected your return and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded back to your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund too.

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