Placeholder Sunstone 40 Inch Electric Pellet Grill W/ Cold Smoker
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No Sales Tax |Call For Best Price!|Owner Operated Customer Service|0% Financing
No Sales Tax |Call For Best Price!|Owner Operated Customer Service|0% Financing

Sunstone 40 Inch Electric Pellet Grill W/ Cold Smoker - SUNPLT40

$4,998.00
+ Free Shipping
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    Sunstone Pellet Grill


    Key Features

    • Cold Smoke Insert Feature: Add rich, smoky flavors to delicate foods like cheese, fish, and meats without cooking them, enhancing your outdoor culinary creations.
    • 918 Square Inches of Cooking Space: Grill up to 30 burgers, sear, smoke, and slow-cook on a spacious surface, perfect for any BBQ enthusiast.
    • Adjustable Flame Broiler: Sear steaks with direct heat using the adjustable flame broiler, delivering restaurant-quality results.
    • Removable Cooking Grate Insert: Use your pizza stone or wok right on your pellet grill for enhanced outdoor pellet grill versatility.
    • Digital Control Center: Set precise temperatures, monitor internal food temperature, and set grilling modes
    • Heavy-Duty Construction: Made from 304 stainless steel, this grill ensures durability and long-lasting performance.
    • Wide Temperature Range: Achieve temperatures from 140°F to 800°F, ideal for a variety of cooking styles and dishes.
    • Includes Interior Grill Lights: Easily cook at night safe and to perfection. 

    Sunstone Electric Pellet Grill: High Performance Meets Unlimited Versatility

    Introducing the Sunstone 40” Electric Pellet Grill with Cold Smoker – the ultimate user-friendly electronic pellet grill that will revolutionize your outdoor cooking. This innovative grill features a dedicated cold smoke chamber that infuses rich, smoky flavors into your food without cooking it. The pellet hopper and auger system feed wood pellets into the burn pot, creating flavorful smoke while maintaining low temperatures, perfect for delicate items like cheese, fish, and meats. With its digital control panel, you can easily adjust the smoke output and temperature, ensuring perfect results every time. Elevate your outdoor cooking with the versatility and precision of the Sunstone 40” Electric Pellet Grill with Cold Smoker.

    Sunstone products are built to last with top-tier 304 stainless steel, ensuring superior outdoor durability against weather, high heat cooking, and any season. The double-lined insulated grill hood ensures your cooking temperatures remain consistent in any weather conditions. This dual-lined design also protects your grill hood against heat discoloration, keeping your grill shining as the centerpiece of your outdoor kitchen. The heavy-duty oven-grade braided fire-rope gasket at the bottom of the grill hood provides superior insulation and a tight seal, retaining heat for optimal cooking.

    The Sunstone pellet grill offers an array of culinary possibilities, from grilling and smoking to baking and roasting. The innovative built-in cold smoker allows you to infuse your dishes with a signature smokiness. Control this cold smoker independently, experimenting with diverse wood pellets for a truly distinct flavor profile. The culinary creations don't stop there with the innovative grilling modes conveniently controlled from your digital control panel. Choose between searing with the adjustable flame broiler at temperatures between 500°F-700°F, hot smoking, cold smoking below 150°F, or grilling between 200°F-500°F, providing unlimited outdoor cooking versatility. Additionally, easily monitor your three meat probes, control your interior grill lights, set a timer, or target temperature for user-friendly pellet grill control.

    Featuring a main cooking grate measuring 27” by 19-1/2”, offering 526.5 square inches, and additional upper racks with 391.5 square inches, the grill provides a total of 918 square inches of cooking space. A unique feature that separates Sunstone from the pack is its cooking surface insert, allowing you to replace parts of your cooking grate with a pizza stone or even a wok, adding unmatched versatility. On the other side of the cooking grate is another removable insert that allows you to add a griddle or even a fryer, unlike any pellet grill on the market. The fan-forced convection cooking system enables your pellet grill to function like a top-of-the-line oven for baking, roasting, slow cooking, and more.

    Equipped with an expansive 28 lb. pellet side-hopper for long cook-outs, ensuring you never run out of pellets in the middle of your low and slow BBQ favorites. Natural wood pellets are automatically fed into the burn pot and ignited, while the fan-cooled hopper and feed system maintain your chosen temperature. The lid thermometer allows you to track the internal grill temperature, while the removable grease tray captures any excess runoff. Elevate your outdoor cooking journey with the Sunstone 40” Electric Pellet Grill. Whether you're a seasoned grill master or a passionate amateur, this grill promises to transform your culinary creations into delectable masterpieces.


    Manufacturer Information

    Click here for the Owner Manual


    Warranty 

    Sunstone Grills offers a limited lifetime warranty on the structure, excluding labor costs. For complete warranty details, please refer to the manufacturer's manual.


    Sunstone Electric Pellet Grill

    Model SUNPLT40
    Configuration Built-In
    Width 40"
    Depth 30.14"
    Height 30.94"
    Overall Weight 257 lbs.
    Cut Out Width 38"
    Cut Out Depth 22"
    Cut Out Height 17"
    Cooking Grid Dimensions 27" X 19 1/2"
    Fuel Type Pellets
    Main Grilling Area Surface 527 Sq. Inches
    Secondary Grilling Area Surface 392 Sq. Inches
    Total Grilling Area Surface 918 Sq. Inches
    Burger Count 30 Burgers
    Exterior Material 304 Stainless Steel
    Cooking Grate Material Stainless Steel
    Wifi/Bluetooth Enabled Yes
    Pellet Hopper Capacity 28 lbs.
    Pellet Hopper Type Side Hopper
    Control Panel Type Digital Control Panel
    Thermometer Smartphone Wi-Fi App
    Temperature Range 140°F - 800°F
    Meat Probe Three (3) Included
    Interior Grill Lights Included
    Number of Meat Probe Ports Three (3)
    Cold Smoke Insert Included
    Five (5) Hanger Hooks Included
    Made in the USA No

    Shipping Quick Facts

    • Free Shipping: Available for orders over $99 within the Continental US.
    • Flat-Rate Shipping: $10.95 for orders under $99.
    • Free Curbside Liftgate Delivery: Included with all freight and LTL deliveries.
    • White Glove & Installation Service Available: Call 888-678-3530 to arrange your installation and delivery.
    • Scheduled Delivery Appointments: All freight and LTL deliveries include a scheduled appointment at your convenience to ensure you're home.
    • Cancellations: Allowed before dispatch; refer to our Return Policy if the order has already shipped.

    Shipping & Delivery Details

    This Shipping Policy applies to orders shipped within the United States (excluding Hawaii & Alaska). By placing an order with us, you accept the policies contained herein.

    Enjoy free shipping for orders over $99. Orders under $99 pay a flat shipping fee of $10.95. Benefit from complimentary shipping for your entire purchase delivered straight to your home, even for the larger items! *Applies only within the Continental US.


    Estimated Delivery Time

    Post shipment, anticipate receiving your items within a timeframe of 3-5 business days. We utilize UPS and FedEx for smaller items. It's crucial to note that more substantial items and certain orders are dispatched via freight. Freight shipping is somewhat more intricate compared to regular parcel deliveries, hence understanding the process in advance ensures a smooth delivery experience.


    Freight Shipment Specifics

    The majority of freight items are shipped on pallets. Some delivery companies will reach out to fix a delivery slot, whereas others aim to drop off your order at the most accessible spot nearest to your home, preferably close to a garage. The shipping confirmation email will detail the specific delivery procedures to anticipate.


    For Scheduled Delivery

    Companies that arrange delivery slots necessitate your presence for the delivery and your signature for confirmation. Deliveries are made using a semi-truck with lift gate service, placing the shipment by the curb. Should you grant permission for the delivery to be left unsupervised, BBQ Kitchen Pros cannot assume responsibility for any ensuing damages. The process might seem daunting, but for a comprehensive understanding, we recommend you peruse our thorough freight delivery guide to prevent unforeseen challenges.


    For Non-Scheduled Deliveries

    Delivery services that don't operate on appointments don't mandate your presence or a scheduled delivery slot. There's also no signature required upon receipt. Without the hassle of scheduling or waiting around, let the delivery come to you. If you're home during the drop-off, the driver can be asked to place your items in the garage. If you're away, they'll position it close to the garage or main entry.

    Dispatch Timeframe

    Items are typically dispatched from our warehouse within 1-3 business days. Affordable $10.95 Flat-Rate Shipping Orders below $99+ benefit from a consistent shipping rate. As your purchase value goes up, your shipping charge remains unchanged!


    Change of Address

    Once your order is in transit, we cannot change the delivery address. If you need to change the delivery address, please contact us within 24 hours of placing your order at support@bbqkitchenpros.com.


    Cancellations

    You may cancel your order at any time before it has been dispatched. If your order has already been dispatched, please refer to our Return Policy.


    Parcels Damaged in Transit

    If you find that your parcel has been damaged in transit, please reject the parcel if possible and contact our customer service. If the parcel has been delivered without your presence, please contact customer service for further assistance.

    If you have any questions or concerns regarding our Shipping Policy, please contact us at support@bbqkitchenpros.com.

    Easy Returns

    • 30-Day Returns  Hassle-free returns within 30 days of purchase.
    • Easy Process – Contact us for quick approval and a prepaid return label.
    • No Restocking Fees – Enjoy full refunds without additional deductions.
    • Free Damage Protection – We’ll replace or refund damaged or incorrect items quickly, covering all shipping and additional costs for your convenience.
    • Prepaid Shipping Labels – Convenient return shipping within the continental US.
    • Return Shipping: We take care of all return logistics, and the shipping cost is deducted directly from your refund—no separate payments required.

     BBQ Kitchen Pros Return Policy

    At BBQ Kitchen Pros, we want our customers to be completely satisfied with their purchases. If for any reason you are not satisfied with your order, we offer a return and refund policy.


    30 Day Returns

    We accept returns within 30 days of the date of purchase. If you wish to return an item, please contact our customer service department to receive an authorization number before shipping the item back to us. Please note that items returned without an authorization number will not be accepted. Items must be returned in new condition. 


    Return Shipping

    We stand behind our products and want you to be satisfied with them. In the case that you decide to return your purchase, we will gladly refund you for the product in its entirety minus the cost of shipping and return shipping incurred by BBQ Kitchen Pros.

    To qualify for return shipping, items must be returned in the original packaging, and pallet, (if included) and within the continental US. Once your return is approved and processed, we will provide a prepaid return shipping label. Simply print the label and adhere to the package. Please ensure the returned item is packed securely to avoid damage during transit.

    Remember, returns only apply to items returned in the original packaging. If an item is returned in non-original or damaged packaging, the customer may be responsible for any return shipping costs. In addition, freight shipping is scheduled for pick-up at a specific date and time, which is agreed upon by the customer. and customers must be there at the scheduled time. Missing scheduled freight time will result in a dry run fee which is issued by the shipping company. 


    Damaged Items

    If your order arrives damaged, defective, or incorrect, please make a note of it immediately when signing for delivery and send photos to support@bbqkitchenpros.com on the day of delivery. 

    Original Packaging Please keep all the original packaging for any items that need to be returned. Items that are not returned in their original packaging may not be accepted for return.

    Non-Refundable Items that become damaged after use are non-refundable unless specified under warranty.

    We hope that our return and refund policy makes it easy for you to shop with confidence at BBQ Kitchen Pros. If you have any questions or concerns about our policy, please don't hesitate to contact our customer service department.


    A. 30 Day Return Policy

    We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. Items must be returned in new condition. You’ll also need a receipt or proof of purchase.


    B. Easy Return Process

    To start a return, you can contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530. Once your return is accepted, we’ll send you a return shipping label as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

    Items that are not eligible for return include the following:

    Custom-made, special-order, and made-to-order products. Items are marked non-returnable in the item description. 


    C. Damaged & Wrong Products & Issues

    Please inspect your order upon reception and contact us immediately within 24 hours if the item is defective or damaged or if you received the wrong item so that we can evaluate the issue and make it right. To return your product, you should contact our mail. Depending on where you live, the time it may take for your exchanged product to reach you may vary.


    D. Exchanges

    We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530.


    E. No Re-stocking Fees

    For our products, there is no Restocking Fee.


    F. Refunds

    We will notify you once we’ve received and inspected your return and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded back to your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund too.

    • Product Reviews
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    12/27/2021
    Daniel W.
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    High quality, easy to use, plenty of room for several large Thanksgiving turkeys. First and last smoker I'll likely have to purchase!
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    This grill is amazing. The indirect side has the most even heat of any pellet grill I have used. The direct/sear side is a game changer for great steaks. This grill is extremely easy to clean. This grill truly solves all of the shortcomings of the other pellet grills I have owned. I received my...This grill is amazing. The indirect side has the most even heat of any pellet grill I have used. The direct/sear side is a game changer for great steaks. This grill is extremely easy to clean. This grill truly solves all of the shortcomings of the other pellet grills I have owned. I received my grill in about a week from the time I ordered it, fully assembled and ready to grill.
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    David C.
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    This grill is amazing. The indirect side has the most even heat of any pellet grill I have used. The direct/sear side is a game changer for great steaks. This grill is extremely easy to clean. This grill truly solves all of the shortcomings of the other pellet grills I have owned. I received...This grill is amazing. The indirect side has the most even heat of any pellet grill I have used. The direct/sear side is a game changer for great steaks. This grill is extremely easy to clean. This grill truly solves all of the shortcomings of the other pellet grills I have owned. I received my grill in about a week from the time I ordered it, fully assembled and ready to grill.
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    John K.
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    Have used grill twice, chicken breast and ribs, and both times very satisfied. Meat stayed moist and was very tender with excellent smoke flavor. It did take longer to cook compared to what included cookbook indicated at specified cooking temp, which is ok since I use digital thermometer probe -...Have used grill twice, chicken breast and ribs, and both times very satisfied. Meat stayed moist and was very tender with excellent smoke flavor. It did take longer to cook compared to what included cookbook indicated at specified cooking temp, which is ok since I use digital thermometer probe - just be aware.
    Cookshack Fast Eddy's PG500 56" Stainless Steel Pellet Grill and Smoker in One
    09/27/2021
    John K.
    United States
    Have used grill twice, chicken breast and ribs, and both times very satisfied. Meat stayed moist and was very tender with excellent smoke flavor. It did take longer to cook compared to what included cookbook indicated at specified cooking temp, which is ok since I use digital thermometer probe -...Have used grill twice, chicken breast and ribs, and both times very satisfied. Meat stayed moist and was very tender with excellent smoke flavor. It did take longer to cook compared to what included cookbook indicated at specified cooking temp, which is ok since I use digital thermometer probe - just be aware.
    Cookshack Fast Eddy's PG500 56" Stainless Steel Pellet Grill and Smoker in One
    05/18/2021
    Bob T.
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    I recently purchased this smoker and first time I used it the ribs and pork **** turned out great. This smoker provides a lot of room to smoke large quantities of meat. So far I'm very pleased with this smoker. arrived much sooner than expected.
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    Bob T.
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    I recently purchased this smoker and first time I used it the ribs and pork **** turned out great. This smoker provides a lot of room to smoke large quantities of meat. So far I'm very pleased with this smoker. arrived much sooner than expected.
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    Mark M.
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    excellent service
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    It's fantastic!
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    01/29/2021
    Sarah K.
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    Sarah K.
    United States
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    Lee L.
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    after reading numerous reviews and watching YouTube videos I decided to pull the trigger and order the smoker. It shipped much quicker than expected and was delivered on a pallet. Have someone help unpack it as its quite heavy. Emptying out the boxes from bottom cabinet helps to decrease the weight...after reading numerous reviews and watching YouTube videos I decided to pull the trigger and order the smoker. It shipped much quicker than expected and was delivered on a pallet. Have someone help unpack it as its quite heavy. Emptying out the boxes from bottom cabinet helps to decrease the weight when you lift it right-side up. Assembly was straight forward. It probably took more time to remove the protective plastic covering on the grill than to put everything together. It was a little tricky to put the ethernet cable plug for the wifi antenna through the round grommet though. The wifi setup was a little confusing at first. It had to be first done on the phone without the app. Then the rest was all through the Memphis app. So how does it work It's amazing. The temperature control was quite good. Using my thermoworks smoke I kept an eye on the temp fluctuations and it wavers about 10 degrees /- from the set temp. Smoking ribs at 225 was as easy as setting the temp and watching for the meat to come to temp. Coming from a Weber propane and a Weber charcoal grill it was do much easier. I could never get 225F on the propane grill with constantly fidgeting with the fire. Also no more smoker box! The ribs were delicious and I think better than our local BBQ joint (45min drive away). Can't wait to put a brisket on to see how it will turn out. It is $$$$ but the 304 stainless, oven-quality gasket and the brains controlling the temp makes it worth every dollar.
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    Notify me when back in stock

    Sunstone Pellet Grill


    Key Features

    • Cold Smoke Insert Feature: Add rich, smoky flavors to delicate foods like cheese, fish, and meats without cooking them, enhancing your outdoor culinary creations.
    • 918 Square Inches of Cooking Space: Grill up to 30 burgers, sear, smoke, and slow-cook on a spacious surface, perfect for any BBQ enthusiast.
    • Adjustable Flame Broiler: Sear steaks with direct heat using the adjustable flame broiler, delivering restaurant-quality results.
    • Removable Cooking Grate Insert: Use your pizza stone or wok right on your pellet grill for enhanced outdoor pellet grill versatility.
    • Digital Control Center: Set precise temperatures, monitor internal food temperature, and set grilling modes
    • Heavy-Duty Construction: Made from 304 stainless steel, this grill ensures durability and long-lasting performance.
    • Wide Temperature Range: Achieve temperatures from 140°F to 800°F, ideal for a variety of cooking styles and dishes.
    • Includes Interior Grill Lights: Easily cook at night safe and to perfection. 

    Sunstone Electric Pellet Grill: High Performance Meets Unlimited Versatility

    Introducing the Sunstone 40” Electric Pellet Grill with Cold Smoker – the ultimate user-friendly electronic pellet grill that will revolutionize your outdoor cooking. This innovative grill features a dedicated cold smoke chamber that infuses rich, smoky flavors into your food without cooking it. The pellet hopper and auger system feed wood pellets into the burn pot, creating flavorful smoke while maintaining low temperatures, perfect for delicate items like cheese, fish, and meats. With its digital control panel, you can easily adjust the smoke output and temperature, ensuring perfect results every time. Elevate your outdoor cooking with the versatility and precision of the Sunstone 40” Electric Pellet Grill with Cold Smoker.

    Sunstone products are built to last with top-tier 304 stainless steel, ensuring superior outdoor durability against weather, high heat cooking, and any season. The double-lined insulated grill hood ensures your cooking temperatures remain consistent in any weather conditions. This dual-lined design also protects your grill hood against heat discoloration, keeping your grill shining as the centerpiece of your outdoor kitchen. The heavy-duty oven-grade braided fire-rope gasket at the bottom of the grill hood provides superior insulation and a tight seal, retaining heat for optimal cooking.

    The Sunstone pellet grill offers an array of culinary possibilities, from grilling and smoking to baking and roasting. The innovative built-in cold smoker allows you to infuse your dishes with a signature smokiness. Control this cold smoker independently, experimenting with diverse wood pellets for a truly distinct flavor profile. The culinary creations don't stop there with the innovative grilling modes conveniently controlled from your digital control panel. Choose between searing with the adjustable flame broiler at temperatures between 500°F-700°F, hot smoking, cold smoking below 150°F, or grilling between 200°F-500°F, providing unlimited outdoor cooking versatility. Additionally, easily monitor your three meat probes, control your interior grill lights, set a timer, or target temperature for user-friendly pellet grill control.

    Featuring a main cooking grate measuring 27” by 19-1/2”, offering 526.5 square inches, and additional upper racks with 391.5 square inches, the grill provides a total of 918 square inches of cooking space. A unique feature that separates Sunstone from the pack is its cooking surface insert, allowing you to replace parts of your cooking grate with a pizza stone or even a wok, adding unmatched versatility. On the other side of the cooking grate is another removable insert that allows you to add a griddle or even a fryer, unlike any pellet grill on the market. The fan-forced convection cooking system enables your pellet grill to function like a top-of-the-line oven for baking, roasting, slow cooking, and more.

    Equipped with an expansive 28 lb. pellet side-hopper for long cook-outs, ensuring you never run out of pellets in the middle of your low and slow BBQ favorites. Natural wood pellets are automatically fed into the burn pot and ignited, while the fan-cooled hopper and feed system maintain your chosen temperature. The lid thermometer allows you to track the internal grill temperature, while the removable grease tray captures any excess runoff. Elevate your outdoor cooking journey with the Sunstone 40” Electric Pellet Grill. Whether you're a seasoned grill master or a passionate amateur, this grill promises to transform your culinary creations into delectable masterpieces.


    Manufacturer Information

    Click here for the Owner Manual


    Warranty 

    Sunstone Grills offers a limited lifetime warranty on the structure, excluding labor costs. For complete warranty details, please refer to the manufacturer's manual.


    Sunstone Electric Pellet Grill

    Model SUNPLT40
    Configuration Built-In
    Width 40"
    Depth 30.14"
    Height 30.94"
    Overall Weight 257 lbs.
    Cut Out Width 38"
    Cut Out Depth 22"
    Cut Out Height 17"
    Cooking Grid Dimensions 27" X 19 1/2"
    Fuel Type Pellets
    Main Grilling Area Surface 527 Sq. Inches
    Secondary Grilling Area Surface 392 Sq. Inches
    Total Grilling Area Surface 918 Sq. Inches
    Burger Count 30 Burgers
    Exterior Material 304 Stainless Steel
    Cooking Grate Material Stainless Steel
    Wifi/Bluetooth Enabled Yes
    Pellet Hopper Capacity 28 lbs.
    Pellet Hopper Type Side Hopper
    Control Panel Type Digital Control Panel
    Thermometer Smartphone Wi-Fi App
    Temperature Range 140°F - 800°F
    Meat Probe Three (3) Included
    Interior Grill Lights Included
    Number of Meat Probe Ports Three (3)
    Cold Smoke Insert Included
    Five (5) Hanger Hooks Included
    Made in the USA No

    Shipping Quick Facts

    • Free Shipping: Available for orders over $99 within the Continental US.
    • Flat-Rate Shipping: $10.95 for orders under $99.
    • Free Curbside Liftgate Delivery: Included with all freight and LTL deliveries.
    • White Glove & Installation Service Available: Call 888-678-3530 to arrange your installation and delivery.
    • Scheduled Delivery Appointments: All freight and LTL deliveries include a scheduled appointment at your convenience to ensure you're home.
    • Cancellations: Allowed before dispatch; refer to our Return Policy if the order has already shipped.

    Shipping & Delivery Details

    This Shipping Policy applies to orders shipped within the United States (excluding Hawaii & Alaska). By placing an order with us, you accept the policies contained herein.

    Enjoy free shipping for orders over $99. Orders under $99 pay a flat shipping fee of $10.95. Benefit from complimentary shipping for your entire purchase delivered straight to your home, even for the larger items! *Applies only within the Continental US.


    Estimated Delivery Time

    Post shipment, anticipate receiving your items within a timeframe of 3-5 business days. We utilize UPS and FedEx for smaller items. It's crucial to note that more substantial items and certain orders are dispatched via freight. Freight shipping is somewhat more intricate compared to regular parcel deliveries, hence understanding the process in advance ensures a smooth delivery experience.


    Freight Shipment Specifics

    The majority of freight items are shipped on pallets. Some delivery companies will reach out to fix a delivery slot, whereas others aim to drop off your order at the most accessible spot nearest to your home, preferably close to a garage. The shipping confirmation email will detail the specific delivery procedures to anticipate.


    For Scheduled Delivery

    Companies that arrange delivery slots necessitate your presence for the delivery and your signature for confirmation. Deliveries are made using a semi-truck with lift gate service, placing the shipment by the curb. Should you grant permission for the delivery to be left unsupervised, BBQ Kitchen Pros cannot assume responsibility for any ensuing damages. The process might seem daunting, but for a comprehensive understanding, we recommend you peruse our thorough freight delivery guide to prevent unforeseen challenges.


    For Non-Scheduled Deliveries

    Delivery services that don't operate on appointments don't mandate your presence or a scheduled delivery slot. There's also no signature required upon receipt. Without the hassle of scheduling or waiting around, let the delivery come to you. If you're home during the drop-off, the driver can be asked to place your items in the garage. If you're away, they'll position it close to the garage or main entry.

    Dispatch Timeframe

    Items are typically dispatched from our warehouse within 1-3 business days. Affordable $10.95 Flat-Rate Shipping Orders below $99+ benefit from a consistent shipping rate. As your purchase value goes up, your shipping charge remains unchanged!


    Change of Address

    Once your order is in transit, we cannot change the delivery address. If you need to change the delivery address, please contact us within 24 hours of placing your order at support@bbqkitchenpros.com.


    Cancellations

    You may cancel your order at any time before it has been dispatched. If your order has already been dispatched, please refer to our Return Policy.


    Parcels Damaged in Transit

    If you find that your parcel has been damaged in transit, please reject the parcel if possible and contact our customer service. If the parcel has been delivered without your presence, please contact customer service for further assistance.

    If you have any questions or concerns regarding our Shipping Policy, please contact us at support@bbqkitchenpros.com.

    Easy Returns

    • 30-Day Returns  Hassle-free returns within 30 days of purchase.
    • Easy Process – Contact us for quick approval and a prepaid return label.
    • No Restocking Fees – Enjoy full refunds without additional deductions.
    • Free Damage Protection – We’ll replace or refund damaged or incorrect items quickly, covering all shipping and additional costs for your convenience.
    • Prepaid Shipping Labels – Convenient return shipping within the continental US.
    • Return Shipping: We take care of all return logistics, and the shipping cost is deducted directly from your refund—no separate payments required.

     BBQ Kitchen Pros Return Policy

    At BBQ Kitchen Pros, we want our customers to be completely satisfied with their purchases. If for any reason you are not satisfied with your order, we offer a return and refund policy.


    30 Day Returns

    We accept returns within 30 days of the date of purchase. If you wish to return an item, please contact our customer service department to receive an authorization number before shipping the item back to us. Please note that items returned without an authorization number will not be accepted. Items must be returned in new condition. 


    Return Shipping

    We stand behind our products and want you to be satisfied with them. In the case that you decide to return your purchase, we will gladly refund you for the product in its entirety minus the cost of shipping and return shipping incurred by BBQ Kitchen Pros.

    To qualify for return shipping, items must be returned in the original packaging, and pallet, (if included) and within the continental US. Once your return is approved and processed, we will provide a prepaid return shipping label. Simply print the label and adhere to the package. Please ensure the returned item is packed securely to avoid damage during transit.

    Remember, returns only apply to items returned in the original packaging. If an item is returned in non-original or damaged packaging, the customer may be responsible for any return shipping costs. In addition, freight shipping is scheduled for pick-up at a specific date and time, which is agreed upon by the customer. and customers must be there at the scheduled time. Missing scheduled freight time will result in a dry run fee which is issued by the shipping company. 


    Damaged Items

    If your order arrives damaged, defective, or incorrect, please make a note of it immediately when signing for delivery and send photos to support@bbqkitchenpros.com on the day of delivery. 

    Original Packaging Please keep all the original packaging for any items that need to be returned. Items that are not returned in their original packaging may not be accepted for return.

    Non-Refundable Items that become damaged after use are non-refundable unless specified under warranty.

    We hope that our return and refund policy makes it easy for you to shop with confidence at BBQ Kitchen Pros. If you have any questions or concerns about our policy, please don't hesitate to contact our customer service department.


    A. 30 Day Return Policy

    We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. Items must be returned in new condition. You’ll also need a receipt or proof of purchase.


    B. Easy Return Process

    To start a return, you can contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530. Once your return is accepted, we’ll send you a return shipping label as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

    Items that are not eligible for return include the following:

    Custom-made, special-order, and made-to-order products. Items are marked non-returnable in the item description. 


    C. Damaged & Wrong Products & Issues

    Please inspect your order upon reception and contact us immediately within 24 hours if the item is defective or damaged or if you received the wrong item so that we can evaluate the issue and make it right. To return your product, you should contact our mail. Depending on where you live, the time it may take for your exchanged product to reach you may vary.


    D. Exchanges

    We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530.


    E. No Re-stocking Fees

    For our products, there is no Restocking Fee.


    F. Refunds

    We will notify you once we’ve received and inspected your return and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded back to your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund too.

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