Placeholder Twin Eagles 42-Inch Grill with Sear Zone & Rotisserie Burner — BBQ Kitchen Pros
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Expertise You Can Trust: Family-Operated with 20 Years of Experience
Expertise You Can Trust: Family-Operated with 20 Years of Experience

Twin Eagles 42-Inch 3-Burner Built-In Gas Grill with Sear Zone & Infrared Rotisserie Burner

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Original Price $9,930.68
Current Price $8,739.00
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    Twin Eagles 42 Grill With Sear Zone & Rotisserie 


    Key Features

    • Spacious Cooking Area: 1,129 square inches, perfect for large gatherings and capable of cooking up to 32 burgers at once.
    • Powerful Sear Burner: 25,000 BTUs infrared sear burner for achieving steakhouse-quality sears with precision control.
    • Integrated Rotisserie System: Chain-driven with a 100 lb. capacity, ideal for roasting, slow-cooking, baking, and more.
    • Precision Rotisserie Burner: 14,000 BTU infrared burner with precise control for a variety of rotisserie dishes.
    • Premium Construction: Made in the USA from heavy-gauge 304 stainless steel for unmatched strength and longevity.
    • Innovative Grill Firebox: Designed to minimize hot spots and ensure even cooking with high-performance burners.
    • Advanced Grilling System: Rapid preheating, higher temperatures, and consistent heat distribution for precise, energy-efficient grilling.
    • High-Performance Burners: Three 14-gauge 304 stainless steel U-shaped burners, each delivering 25,000 BTUs for wide-ranging temperature control and even heat.
    • Hexagonal Cooking Grates: 3/8-inch electro-polished grates ensure excellent heat retention and prevent food from falling through.
    • Heat Zone Separator: Allows for distinct cooking zones on the grill, perfect for cooking different foods at varying temperatures.
    • Ceramic Briquettes: Enhance flavors by vaporizing drippings, protecting burners, and preventing flare-ups.
    • Motion-Activated Grill Lights: Dual interior lights with motion-activated switches for better visibility and convenience.
    • Effortless Hood System: Easy-to-open hood assist system for smooth operation.
    • Multi-Position Warming Rack: Adjustable to accommodate larger items and provides extra space when using the rotisserie.
    • Hot-Surface Electronic Ignition: Ensures a quick, reliable start every time with a simple push-to-start mechanism.
    • Backlit Control Knobs: Indigo blue indicators for precise gas control, day or night.
    • Convenient Grease Management: Pull-out grease drawer for safe and easy disposal, with rotisserie rod storage in front.
    • Sealed Smoker Box: Large capacity smoker box complements the rotisserie kit, adding rich, smoky flavors to your grilling.

    Twin 42" Outdoor Gas Grill | Luxury & Versatility Right on Your Patio

    The Twin Eagles 42-Inch Gas Grill with Rotisserie by Dometic sets a new standard for luxury grilling. Each component is meticulously engineered for unmatched durability, versatility, and performance, offering 1,129 square inches of grilling space, ideal for large cookouts. Crafted in the USA, Twin Eagles grills are built entirely from premium 304 stainless steel, ensuring exceptional durability and resistance to harsh weather and high heat.

    The exclusive Twin Eagles 5-Part Grilling System optimizes heat production, delivery, and retention. This advanced system provides rapid preheating, higher temperatures, even heat distribution, precise control, and efficient gas use. The built-in drafting system features oversized louvered openings to enhance air intake, maintaining heat above the burners and accelerating its movement to the cooking surface, minimizing burner fatigue and prolonging burner life.

    This grill’s direct heat component supplies the intense heat necessary for searing and grilling. Equipped with three high-powered U-shaped burners, the grill delivers a total of 75,000 BTUs. The multi-port design and deep firebox ensure even heat distribution across the entire grilling surface. The hot surface ignition system guarantees a safe, quick, and reliable start every time. Ceramic briquette trays provide uniform heat rise, faster preheating, and reduced gas consumption while protecting burners from grease and preventing flare-ups.

    The radiant heat system features high-grade ceramic briquettes for consistent heat distribution. Stainless steel heat zone dividers create distinct cooking zones with independent temperature control, allowing you to grill various foods simultaneously at different temperatures. The 3/8-inch thick hexagonal cooking grates, made from commercial-grade 304 stainless steel, offer superior heat retention and a flat cooking surface for even cooking and impressive grill marks. The multi-position warming rack is adjustable or removable for cooking larger BBQ favorites.

    The Twin Eagles 42-Inch Grill includes an integrated rotisserie burner with 14,000 BTUs, ensuring precise temperature control, easily managed from the front control panel with a hot surface electric ignition for a quick start. The pull-out grease drawer doubles as storage for the rotisserie spit, providing convenient grease management. Additionally, this version of the Twin Eagles C-Series features a powerful drop-in sear burner, delivering 25,000 BTUs for perfect searing, controlled from the front panel. This infrared burner is one of the most powerful in the industry, replacing your left side main burner, and offers complete searing versatility with precision temperature control.

    The dual-lined grill hood features bright halogen lights with motion sensors that activate when the hood is lifted and deactivate when closed. The hood also includes an easy-to-open assist system for effortless operation. The illuminated glass control bezels with Indigo blue indicators offer clear visibility and precision in heat settings, even in low-light conditions. Each Twin Eagles grill also includes a drop-in stainless steel, sealed smoker box to infuse your dishes with rich, smoky flavors. Experience the pinnacle of luxury and high performance with the Twin Eagles 42-Inch Grill, designed to elevate your outdoor cooking experience.


    Manufacturer Information

    Click here for the Owner Manual

    Click here for the Cutout Dimensions

    Click here for the 5 Part Grilling System

    Click here for Smoker Box Instructions


    Warranty Information

    The stainless steel main burners, hexagonal grates, and all fabricated stainless steel components are warranted to be free from defects in materials and workmanship under normal residential use for the lifetime of the product. The stainless steel briquette trays, sear zone burners, rotisserie burners, and drip pans are warranted for a period of five (5) years under normal use. All other grill components are covered for two (2) years from the original date of purchase. For one (1) year from the original purchase date, your Twin Eagles grill warranty includes all parts and labor required to repair or replace any defective part. For multi-user settings, such as bed and breakfast inns and private clubs, Twin Eagles offers a warranty of ninety (90) days from the original date of purchase, covering defects in materials and workmanship. This warranty does not apply to restaurants or primarily commercial settings. Refer to the manufacturer's manual for complete warranty details.


    Twin Eagles C-Series 42-Inch Gas Grill w/ Sear Zone & Rotisserie

    Fuel Type
    • Natural Gas
    • Propane
    Width 42"
    Depth 29.64"
    Height  26.39"
    Weight 295lbs.
    Cut Out Depth 24 1/4"
    Cut Out Height  11 3/4"
    Cut Out Width 40 1/4"
    Number of Burners 3 Burners
    Burner Material 304 Stainless Steel
    Burner Type U-Shaped Burners
    Total BTUs 75000 BTUs
    Grilling Surface Dimensions 38" X 20"
    Main Grilling Area Surface 760 Sq. Inches
    Secondary Grilling Area Surface 369 Sq. Inches
    Total Grilling Area Surface 1,129 Sq. Inches
    Burger Count 32 Burgers
    Rotisserie Burner Total BTUs 14,000 BTUs
    Integrated Rotisserie Systems 100 lbs.
    Infrared Sear Burner BTUs 25,000 BTUs
    Exterior Material 304 Stainless Steel 
    Cooking Grate Material Stainless Steel
    Cooking Grate Type 3/8" Hexagonal Cooking Grate
    Ceramic Briquettes Included
    Spring Hood Yes
    Grill Lights Internal / External
    Internal Grill Lights Dual Halogen Lights w/ Motion Sensors
    Exterior Grill Lights Blue Indigo LED Lights
    Electrical Supply 120V, 60Hz, 4A
    Electrical Service 15 Amp Dedicated Circuit
    Power Cord Length 5 Feet
    Receptible 3 Prong Grounding Plug
    Thermometer Analog
    Made in the USA Yes

    This Shipping Policy applies to orders shipped within the United States. By placing an order with us, you accept the policies contained herein.

    Shipping & Delivery Details

    Enjoy a shipping fee of only $10.95 for orders exceeding $99. Benefit from complimentary shipping for your entire purchase delivered straight to your home, even for the larger items! *Applies only within the Continental US.

    Estimated Delivery Time

    Post shipment, anticipate your items within a timeframe of 3-5 business days. We utilize UPS and FedEx for smaller items. It's crucial to note that more substantial items and certain orders are dispatched via freight. Freight shipping is somewhat more intricate compared to regular parcel deliveries, hence understanding the process in advance ensures a smooth delivery experience.

    Freight Shipment Specifics

    The majority of freight items are shipped on pallets. Some delivery companies will reach out to fix a delivery slot, whereas others aim to drop off your order at the most accessible spot nearest to your home, preferably close to a garage. The shipping confirmation email will detail the specific delivery procedure to anticipate.

    For Scheduled Delivery

    Companies that arrange delivery slots necessitate your presence for the delivery and your signature for confirmation. Deliveries are made using a semi-truck with lift gate services, placing the shipment by the curb. Should you grant permission for the delivery to be left unsupervised, BBQ Kitchen Pros cannot assume responsibility for any ensuing damages. The process might seem daunting, but for a comprehensive understanding, we recommend you peruse our thorough freight delivery guide to prevent unforeseen challenges.

    For Non-Scheduled Deliveries

    Delivery services that don't operate on appointments don't mandate your presence or a scheduled delivery slot. There's also no signature required upon receipt. Without the hassle of scheduling or waiting around, let the delivery come to you. If you're home during the drop-off, the driver can be asked to place your items in the garage. If you're away, they'll position it close to the garage or main entry.

    Dispatch Timeframe

    Items are typically dispatched from our warehouse within 1-3 business days. Affordable $10.95 Flat-Rate Shipping Orders below $99+ benefit from a consistent shipping rate. As your purchase value goes up, your shipping charge remains unchanged!

    Change of Address

    Once your order is in transit, we cannot change the delivery address. If you need to change the delivery address, please contact us within 24 hours of placing your order at support@bbqkitchenpros.com.

    Cancellations

    You may cancel your order at any time before it has been dispatched. If your order has already been dispatched, please refer to our Return Policy.

    Parcels Damaged in Transit

    If you find that your parcel has been damaged in transit, please reject the parcel if possible and contact our customer service. If the parcel has been delivered without your presence, please contact customer service for further assistance.

    If you have any questions or concerns regarding our Shipping Policy, please contact us at support@bbqkitchenpros.com.

    BBQ Kitchen Pros Return Policy

    At BBQ Kitchen Pros, we want our customers to be completely satisfied with their purchases. If for any reason you are not satisfied with your order, we offer a return and refund policy.

    30 Day Returns

    We accept returns within 30 days of the date of purchase. If you wish to return an item, please contact our customer service department to receive an authorization number before shipping the item back to us. Please note that items returned without an authorization number will not be accepted. Items must be returned in new condition. 

    Return Shipping

    We stand behind our products and want you to be satisfied with them. In the case that you decide to return your purchase, we will gladly refund you for the product in its entirety minus the cost of shipping and return shipping incurred by BBQ Kitchen Pros.

    To qualify for return shipping, items must be returned in the original packaging, pallet, and within the continental US. Once your return is approved and processed, we will provide a prepaid return shipping label. Simply print the label and adhere it to the package. Please ensure the returned item is packed securely to avoid damage during transit.

    Remember, returns only apply to items returned in the original packaging and pallet. If an item is returned in non-original or damaged packaging, the customer may be responsible for any return shipping costs. In addition, freight shipping is scheduled for pick-up at a specific date and time, which is agreed upon by the customer. and customers must be there at the scheduled time. Missing scheduled freight time will result in a dry run fee which is issued by the shipping company. 

    Damaged Items

    If your order arrives damaged, defective, or incorrect, please make a note of it immediately when signing for delivery and send photos to support@bbqkitchenpros.com on the day of delivery. 

    Original Packaging Please keep all the original packaging and pallets for any items that need to be returned. Items that are not returned in their original packaging may not be accepted for return.

    Non-Refundable Items that become damaged after use are non-refundable unless specified under warranty.

    We hope that our return and refund policy makes it easy for you to shop with confidence at BBQ Kitchen Pros. If you have any questions or concerns about our policy, please don't hesitate to contact our customer service department.

    A. 30 Day Return Policy

    We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. Items must be returned in new condition. You’ll also need a receipt or proof of purchase.

    B. Easy Return Process

    To start a return, you can contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530. Once your return is accepted, we’ll send you a return shipping label as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

    Items that are not eligible for return include the following:

    Custom-made, special-order, and made-to-order products. Items are marked non-returnable in the item description. 

    C. Damaged & Wrong Products & Issues

    Please inspect your order upon reception and contact us immediately within 24 hours if the item is defective or damaged or if you received the wrong item so that we can evaluate the issue and make it right.
    To return your product, you should contact our mail.
    Depending on where you live, the time it may take for your exchanged product to reach you may vary.

    D. Exchanges

    We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530.

    E. No Re-stocking Fees

    For our products, there is no Restocking Fee.

    F. Refunds

    We will notify you once we’ve received and inspected your return and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded back to your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund too.

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    Daniel W.
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    Twin Eagles 42 Grill With Sear Zone & Rotisserie 


    Key Features

    • Spacious Cooking Area: 1,129 square inches, perfect for large gatherings and capable of cooking up to 32 burgers at once.
    • Powerful Sear Burner: 25,000 BTUs infrared sear burner for achieving steakhouse-quality sears with precision control.
    • Integrated Rotisserie System: Chain-driven with a 100 lb. capacity, ideal for roasting, slow-cooking, baking, and more.
    • Precision Rotisserie Burner: 14,000 BTU infrared burner with precise control for a variety of rotisserie dishes.
    • Premium Construction: Made in the USA from heavy-gauge 304 stainless steel for unmatched strength and longevity.
    • Innovative Grill Firebox: Designed to minimize hot spots and ensure even cooking with high-performance burners.
    • Advanced Grilling System: Rapid preheating, higher temperatures, and consistent heat distribution for precise, energy-efficient grilling.
    • High-Performance Burners: Three 14-gauge 304 stainless steel U-shaped burners, each delivering 25,000 BTUs for wide-ranging temperature control and even heat.
    • Hexagonal Cooking Grates: 3/8-inch electro-polished grates ensure excellent heat retention and prevent food from falling through.
    • Heat Zone Separator: Allows for distinct cooking zones on the grill, perfect for cooking different foods at varying temperatures.
    • Ceramic Briquettes: Enhance flavors by vaporizing drippings, protecting burners, and preventing flare-ups.
    • Motion-Activated Grill Lights: Dual interior lights with motion-activated switches for better visibility and convenience.
    • Effortless Hood System: Easy-to-open hood assist system for smooth operation.
    • Multi-Position Warming Rack: Adjustable to accommodate larger items and provides extra space when using the rotisserie.
    • Hot-Surface Electronic Ignition: Ensures a quick, reliable start every time with a simple push-to-start mechanism.
    • Backlit Control Knobs: Indigo blue indicators for precise gas control, day or night.
    • Convenient Grease Management: Pull-out grease drawer for safe and easy disposal, with rotisserie rod storage in front.
    • Sealed Smoker Box: Large capacity smoker box complements the rotisserie kit, adding rich, smoky flavors to your grilling.

    Twin 42" Outdoor Gas Grill | Luxury & Versatility Right on Your Patio

    The Twin Eagles 42-Inch Gas Grill with Rotisserie by Dometic sets a new standard for luxury grilling. Each component is meticulously engineered for unmatched durability, versatility, and performance, offering 1,129 square inches of grilling space, ideal for large cookouts. Crafted in the USA, Twin Eagles grills are built entirely from premium 304 stainless steel, ensuring exceptional durability and resistance to harsh weather and high heat.

    The exclusive Twin Eagles 5-Part Grilling System optimizes heat production, delivery, and retention. This advanced system provides rapid preheating, higher temperatures, even heat distribution, precise control, and efficient gas use. The built-in drafting system features oversized louvered openings to enhance air intake, maintaining heat above the burners and accelerating its movement to the cooking surface, minimizing burner fatigue and prolonging burner life.

    This grill’s direct heat component supplies the intense heat necessary for searing and grilling. Equipped with three high-powered U-shaped burners, the grill delivers a total of 75,000 BTUs. The multi-port design and deep firebox ensure even heat distribution across the entire grilling surface. The hot surface ignition system guarantees a safe, quick, and reliable start every time. Ceramic briquette trays provide uniform heat rise, faster preheating, and reduced gas consumption while protecting burners from grease and preventing flare-ups.

    The radiant heat system features high-grade ceramic briquettes for consistent heat distribution. Stainless steel heat zone dividers create distinct cooking zones with independent temperature control, allowing you to grill various foods simultaneously at different temperatures. The 3/8-inch thick hexagonal cooking grates, made from commercial-grade 304 stainless steel, offer superior heat retention and a flat cooking surface for even cooking and impressive grill marks. The multi-position warming rack is adjustable or removable for cooking larger BBQ favorites.

    The Twin Eagles 42-Inch Grill includes an integrated rotisserie burner with 14,000 BTUs, ensuring precise temperature control, easily managed from the front control panel with a hot surface electric ignition for a quick start. The pull-out grease drawer doubles as storage for the rotisserie spit, providing convenient grease management. Additionally, this version of the Twin Eagles C-Series features a powerful drop-in sear burner, delivering 25,000 BTUs for perfect searing, controlled from the front panel. This infrared burner is one of the most powerful in the industry, replacing your left side main burner, and offers complete searing versatility with precision temperature control.

    The dual-lined grill hood features bright halogen lights with motion sensors that activate when the hood is lifted and deactivate when closed. The hood also includes an easy-to-open assist system for effortless operation. The illuminated glass control bezels with Indigo blue indicators offer clear visibility and precision in heat settings, even in low-light conditions. Each Twin Eagles grill also includes a drop-in stainless steel, sealed smoker box to infuse your dishes with rich, smoky flavors. Experience the pinnacle of luxury and high performance with the Twin Eagles 42-Inch Grill, designed to elevate your outdoor cooking experience.


    Manufacturer Information

    Click here for the Owner Manual

    Click here for the Cutout Dimensions

    Click here for the 5 Part Grilling System

    Click here for Smoker Box Instructions


    Warranty Information

    The stainless steel main burners, hexagonal grates, and all fabricated stainless steel components are warranted to be free from defects in materials and workmanship under normal residential use for the lifetime of the product. The stainless steel briquette trays, sear zone burners, rotisserie burners, and drip pans are warranted for a period of five (5) years under normal use. All other grill components are covered for two (2) years from the original date of purchase. For one (1) year from the original purchase date, your Twin Eagles grill warranty includes all parts and labor required to repair or replace any defective part. For multi-user settings, such as bed and breakfast inns and private clubs, Twin Eagles offers a warranty of ninety (90) days from the original date of purchase, covering defects in materials and workmanship. This warranty does not apply to restaurants or primarily commercial settings. Refer to the manufacturer's manual for complete warranty details.


    Twin Eagles C-Series 42-Inch Gas Grill w/ Sear Zone & Rotisserie

    Fuel Type
    • Natural Gas
    • Propane
    Width 42"
    Depth 29.64"
    Height  26.39"
    Weight 295lbs.
    Cut Out Depth 24 1/4"
    Cut Out Height  11 3/4"
    Cut Out Width 40 1/4"
    Number of Burners 3 Burners
    Burner Material 304 Stainless Steel
    Burner Type U-Shaped Burners
    Total BTUs 75000 BTUs
    Grilling Surface Dimensions 38" X 20"
    Main Grilling Area Surface 760 Sq. Inches
    Secondary Grilling Area Surface 369 Sq. Inches
    Total Grilling Area Surface 1,129 Sq. Inches
    Burger Count 32 Burgers
    Rotisserie Burner Total BTUs 14,000 BTUs
    Integrated Rotisserie Systems 100 lbs.
    Infrared Sear Burner BTUs 25,000 BTUs
    Exterior Material 304 Stainless Steel 
    Cooking Grate Material Stainless Steel
    Cooking Grate Type 3/8" Hexagonal Cooking Grate
    Ceramic Briquettes Included
    Spring Hood Yes
    Grill Lights Internal / External
    Internal Grill Lights Dual Halogen Lights w/ Motion Sensors
    Exterior Grill Lights Blue Indigo LED Lights
    Electrical Supply 120V, 60Hz, 4A
    Electrical Service 15 Amp Dedicated Circuit
    Power Cord Length 5 Feet
    Receptible 3 Prong Grounding Plug
    Thermometer Analog
    Made in the USA Yes

    This Shipping Policy applies to orders shipped within the United States. By placing an order with us, you accept the policies contained herein.

    Shipping & Delivery Details

    Enjoy a shipping fee of only $10.95 for orders exceeding $99. Benefit from complimentary shipping for your entire purchase delivered straight to your home, even for the larger items! *Applies only within the Continental US.

    Estimated Delivery Time

    Post shipment, anticipate your items within a timeframe of 3-5 business days. We utilize UPS and FedEx for smaller items. It's crucial to note that more substantial items and certain orders are dispatched via freight. Freight shipping is somewhat more intricate compared to regular parcel deliveries, hence understanding the process in advance ensures a smooth delivery experience.

    Freight Shipment Specifics

    The majority of freight items are shipped on pallets. Some delivery companies will reach out to fix a delivery slot, whereas others aim to drop off your order at the most accessible spot nearest to your home, preferably close to a garage. The shipping confirmation email will detail the specific delivery procedure to anticipate.

    For Scheduled Delivery

    Companies that arrange delivery slots necessitate your presence for the delivery and your signature for confirmation. Deliveries are made using a semi-truck with lift gate services, placing the shipment by the curb. Should you grant permission for the delivery to be left unsupervised, BBQ Kitchen Pros cannot assume responsibility for any ensuing damages. The process might seem daunting, but for a comprehensive understanding, we recommend you peruse our thorough freight delivery guide to prevent unforeseen challenges.

    For Non-Scheduled Deliveries

    Delivery services that don't operate on appointments don't mandate your presence or a scheduled delivery slot. There's also no signature required upon receipt. Without the hassle of scheduling or waiting around, let the delivery come to you. If you're home during the drop-off, the driver can be asked to place your items in the garage. If you're away, they'll position it close to the garage or main entry.

    Dispatch Timeframe

    Items are typically dispatched from our warehouse within 1-3 business days. Affordable $10.95 Flat-Rate Shipping Orders below $99+ benefit from a consistent shipping rate. As your purchase value goes up, your shipping charge remains unchanged!

    Change of Address

    Once your order is in transit, we cannot change the delivery address. If you need to change the delivery address, please contact us within 24 hours of placing your order at support@bbqkitchenpros.com.

    Cancellations

    You may cancel your order at any time before it has been dispatched. If your order has already been dispatched, please refer to our Return Policy.

    Parcels Damaged in Transit

    If you find that your parcel has been damaged in transit, please reject the parcel if possible and contact our customer service. If the parcel has been delivered without your presence, please contact customer service for further assistance.

    If you have any questions or concerns regarding our Shipping Policy, please contact us at support@bbqkitchenpros.com.

    BBQ Kitchen Pros Return Policy

    At BBQ Kitchen Pros, we want our customers to be completely satisfied with their purchases. If for any reason you are not satisfied with your order, we offer a return and refund policy.

    30 Day Returns

    We accept returns within 30 days of the date of purchase. If you wish to return an item, please contact our customer service department to receive an authorization number before shipping the item back to us. Please note that items returned without an authorization number will not be accepted. Items must be returned in new condition. 

    Return Shipping

    We stand behind our products and want you to be satisfied with them. In the case that you decide to return your purchase, we will gladly refund you for the product in its entirety minus the cost of shipping and return shipping incurred by BBQ Kitchen Pros.

    To qualify for return shipping, items must be returned in the original packaging, pallet, and within the continental US. Once your return is approved and processed, we will provide a prepaid return shipping label. Simply print the label and adhere it to the package. Please ensure the returned item is packed securely to avoid damage during transit.

    Remember, returns only apply to items returned in the original packaging and pallet. If an item is returned in non-original or damaged packaging, the customer may be responsible for any return shipping costs. In addition, freight shipping is scheduled for pick-up at a specific date and time, which is agreed upon by the customer. and customers must be there at the scheduled time. Missing scheduled freight time will result in a dry run fee which is issued by the shipping company. 

    Damaged Items

    If your order arrives damaged, defective, or incorrect, please make a note of it immediately when signing for delivery and send photos to support@bbqkitchenpros.com on the day of delivery. 

    Original Packaging Please keep all the original packaging and pallets for any items that need to be returned. Items that are not returned in their original packaging may not be accepted for return.

    Non-Refundable Items that become damaged after use are non-refundable unless specified under warranty.

    We hope that our return and refund policy makes it easy for you to shop with confidence at BBQ Kitchen Pros. If you have any questions or concerns about our policy, please don't hesitate to contact our customer service department.

    A. 30 Day Return Policy

    We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. Items must be returned in new condition. You’ll also need a receipt or proof of purchase.

    B. Easy Return Process

    To start a return, you can contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530. Once your return is accepted, we’ll send you a return shipping label as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

    Items that are not eligible for return include the following:

    Custom-made, special-order, and made-to-order products. Items are marked non-returnable in the item description. 

    C. Damaged & Wrong Products & Issues

    Please inspect your order upon reception and contact us immediately within 24 hours if the item is defective or damaged or if you received the wrong item so that we can evaluate the issue and make it right.
    To return your product, you should contact our mail.
    Depending on where you live, the time it may take for your exchanged product to reach you may vary.

    D. Exchanges

    We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530.

    E. No Re-stocking Fees

    For our products, there is no Restocking Fee.

    F. Refunds

    We will notify you once we’ve received and inspected your return and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded back to your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund too.

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