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Tagwood BBQ Built-In Argentine Santa Maria Wood Fire & Charcoal Gaucho
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Tagwood BBQ Built-In Argentine Santa Maria Wood Fire & Charcoal Gaucho Grill With Clamp Grill - 304 Stainless Steel - BBQ08SS

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SKU BBQ08SS
$7,000.00
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Tagwood BBQ Built-In Argentine Santa Maria Wood Fire & Charcoal Gaucho Grill With Clamp Grill - 304 Stainless Steel - BBQ08SS

The BBQ05SS with a rotating clamp grill built in. A 34-inch crank grate, a height-adjustable secondary grate, a 13 1/2" x 23 1/4" clamp, and up to 1,600 square inches of fire in a 304 stainless body made to be framed in stone.


Key Features

  • Built for the island: A 75 1/2" wide, 21 1/4" deep, 34 1/2" tall stainless body designed to be set into a masonry or metal-framed outdoor kitchen. Front access door for fire management.
  • The clamp grill: Lock a rack of ribs, a spatchcocked chicken, or a lamb shoulder in the 13 1/2" x 23 1/4" clamp, swing it over the embers, and rotate it as it cooks. No tongs, no flipping.
  • Cook by feel, not by dial: The crank wheel moves the 33 3/4" x 16 1/2" main grate from 2 1/2 to 20 inches over the coals.
  • Height-adjustable secondary grate: Sits over the brasero, the hottest spot on the grill, and adjusts on its own.
  • The brasero does the hard work: Burn hardwood down in the firebrick-lined firebox, then rake embers under the grate exactly where you want heat.
  • All 304 stainless steel: Body, grates, clamp, griddle, hooks, tools. No paint, no rust.
  • Grows with you: Add the optional roof grill and small fixed grill to reach 1,600 square inches across five surfaces.
  • Interchangeable griddle, S-hooks, shovel and coal rake included.

The Asado Experience

An asado is not a meal you cook and serve; it is an afternoon you host. And the centerpiece of the best ones is a whole cut turning slowly over the embers while everyone watches.

The Tagwood BBQ08SS builds that show into your outdoor kitchen. While steaks sear on the main grate, a rack of ribs turns in the clamp and provoleta blisters over the brasero, and all of it happens in a stainless body framed in stone. It is the BBQ06SS cooking system for the host who wants a permanent installation.

How You Cook On It

Start the fire in the brasero. Oak, hickory, quebracho, or lump charcoal; twenty minutes to a bed of embers. Open the front door, rake them under the main grate, and set the height with the crank wheel: two inches for a picanha sear, eight inches for short ribs rendering slowly.

Load the clamp grill with a spatchcocked chicken or a rack of beef ribs, swing it over the coals, and give it a quarter turn every twenty minutes. Fat renders evenly and the skin crisps on every side. The secondary grate over the brasero is the hottest spot on the grill, for chorizo and blistered peppers. Swap in the griddle and you have a plancha. Hang sausages from the S-hooks for the first course.

Built Like A Tank

Every component of the BBQ08SS, body to clamp to tools, is 304-grade stainless steel, the alloy used in commercial kitchens and marine hardware. Welded body, solid round-bar grates, and a brasero lined with refractory firebrick that stores heat like a pizza oven and shields both the steel and your surrounding masonry. At 600 pounds set in stone, it stays there for decades.

Installation

The BBQ08SS is designed to be built into a non-combustible island. Plan for the 75 1/2" W x 21 1/4" D x 34 1/2" H body, which includes the clamp grill frame, plus clearance and ventilation as specified in the owner's manual linked below. A masonry contractor or outdoor kitchen builder can frame it in stone, brick, block, or a steel stud and cement board enclosure. The optional Tagwood smoke hood is available for covered installations.

See It In Action

Which Built-In Tagwood Is Right For You?

  • BBQ05SS: Same main grate and brasero without the clamp or secondary grate. $2,500 less, 27 inches narrower.
  • BBQ08SS: This one. Standard-depth grate plus clamp and secondary grate.
  • BBQ28SS XL: Ten inches deeper with a 23" x 23 1/2" clamp. 2,600 square inches.
  • BBQ06SS: The same cooking system as a freestanding grill on casters.

Questions Asadores Ask

Will it rust? No. 304 stainless resists corrosion in humid and coastal environments. Rinse off salt spray occasionally and it stays bright for decades.

What wood should I burn? Any dense hardwood: oak, hickory, mesquite, or traditional quebracho. Lump charcoal works too.

Can I install it under a roof? Yes, with Tagwood's stainless smoke hood and proper ducting. Check local code for covered solid-fuel appliances.

Who installs it? Any mason or outdoor kitchen contractor. The owner's manual has the clearance and framing requirements. The grill is delivered ready to set in place.

How many people can it feed? Comfortably fifteen to twenty. The main grate holds eight to ten large steaks; add the clamp and a whole rack of ribs turns at the same time.

What's In The Box

Built-in grill body with firebrick-lined brasero and front door · Crank-elevated main grate · Height-adjustable secondary grate · Clamp grill · Interchangeable griddle · S-hooks · 304 stainless shovel and coal rake


Manufacturer Information

Click here for the Owner's Manual

Click here for the Specification Sheet


Warranty

Tagwood BBQ warrants this product against defects in manufacturing and material under normal and proper use for a period of five (5) years from the original date of purchase. This warranty is non-transferable and is only valid with the presentation of the purchase invoice. Labor is not included. Refer to the manufacturer's manual for full warranty details.


Order now with free shipping!

Tagwood BBQ08SS Built-In Argentine Santa Maria Gaucho Grill With Clamp

Model BBQ08SS
Configuration Built-In
Fuel Type Wood / Charcoal
Total Grilling Area 825 Sq. Inches (Up To 1,600 With Optional Roof & Fixed Grills)
Main Grate 33 3/4" x 16 1/2"
Clamp Grill 13 1/2" x 23 1/4"
Optional Roof Grill 33 3/4" x 16 1/4"
Optional Fixed Small Grill 16 1/2" x 16 1/4" x 6"
Grate Elevation Range 2 1/2" to 20" (Crank Wheel)
Width 75 1/2"
Depth 21 1/4"
Height 34 1/2"
Weight 600 lbs
Body & Food-Contact Material 304 Stainless Steel
Firebox Lining Firebrick
Front Access Door Yes
Commercial Grade Yes
Warranty 5 Years

Shipping Quick Facts

  • Free Shipping: Available for orders over $99 within the Continental US.
  • Flat-Rate Shipping: $10.95 for orders under $99.
  • Free Curbside Liftgate Delivery: Included with all freight and LTL deliveries.
  • Scheduled Delivery Appointments: All freight and LTL deliveries include a scheduled appointment at your convenience to ensure you're home.
  • Cancellations: Allowed before dispatch; refer to our Return Policy if the order has already shipped.

Shipping & Delivery Details

This Shipping Policy applies to orders shipped within the United States (excluding Hawaii & Alaska). By placing an order with us, you accept the policies contained herein.

Enjoy free shipping for orders over $99. Orders under $99 pay a flat shipping fee of $10.95. Benefit from complimentary shipping for your entire purchase delivered straight to your home, even for the larger items! *Applies only within the Continental US.


Estimated Delivery Time

Post shipment, anticipate your items within a timeframe of 3-5 business days. We utilize UPS and FedEx for smaller items. It's crucial to note that more substantial items and certain orders are dispatched via freight. Freight shipping is somewhat more intricate compared to regular parcel deliveries, hence understanding the process in advance ensures a smooth delivery experience.


Freight Shipment Specifics

The majority of freight items are shipped on pallets. Some delivery companies will reach out to fix a delivery slot, whereas others aim to drop off your order at the most accessible spot nearest to your home, preferably close to a garage. The shipping confirmation email will detail the specific delivery procedures to anticipate.


For Scheduled Delivery

Companies that arrange delivery slots necessitate your presence for the delivery and your signature for confirmation. Deliveries are made using a semi-truck with lift gate service, placing the shipment by the curb. Should you grant permission for the delivery to be left unsupervised, BBQ Kitchen Pros cannot assume responsibility for any ensuing damages. The process might seem daunting, but for a comprehensive understanding, we recommend you peruse our thorough freight delivery guide to prevent unforeseen challenges.


For Non-Scheduled Deliveries

Delivery services that don't operate on appointments don't mandate your presence or a scheduled delivery slot. There's also no signature required upon receipt. Without the hassle of scheduling or waiting around, let the delivery come to you. If you're home during the drop-off, the driver can be asked to place your items in the garage. If you're away, they'll position it close to the garage or main entry.

Dispatch Timeframe

Items are typically dispatched from our warehouse within 1-3 business days. Affordable $10.95 Flat-Rate Shipping Orders below $99+ benefit from a consistent shipping rate. As your purchase value goes up, your shipping charge remains unchanged!


Change of Address

Once your order is in transit, we cannot change the delivery address. If you need to change the delivery address, please contact us within 24 hours of placing your order at support@bbqkitchenpros.com.


Cancellations

You may cancel your order at any time before it has been dispatched. If your order has already been dispatched, please refer to our Return Policy.


Parcels Damaged in Transit

If you find that your parcel has been damaged in transit, please reject the parcel if possible and contact our customer service. If the parcel has been delivered without your presence, please contact customer service for further assistance.

If you have any questions or concerns regarding our Shipping Policy, please contact us at support@bbqkitchenpros.com.

Easy Returns

  • 30-Day Returns Hassle-free returns within 30 days of purchase.
  • Easy Process – Contact us for quick approval and a prepaid return label.
  • No Restocking Fees – Enjoy full refunds without additional deductions.
  • Free Damage Protection – We’ll replace or refund damaged or incorrect items quickly, covering all shipping and additional costs for your convenience.
  • Custom Items Cannot Be Returned: All custom product sales are final. This includes Ready-To-Finish Outdoor Kitchens, color additions to grills and appliances, and special order items.
  • Prepaid Shipping Labels – Convenient return shipping within the continental US.
  • Return Shipping: We take care of all return logistics, and the shipping cost is deducted directly from your refund—no separate payments required.

 BBQ Kitchen Pros Return Policy

At BBQ Kitchen Pros, we want our customers to be completely satisfied with their purchases. If for any reason you are not satisfied with your order, we offer a return and refund policy.


30 Day Returns

We accept returns within 30 days of the date of purchase. If you wish to return an item, please contact our customer service department to receive an authorization number before shipping the item back to us. Please note that items returned without an authorization number will not be accepted. Items must be returned in new condition. 


Return Shipping

We stand behind our products and want you to be satisfied with them. In the case that you decide to return your purchase, we will gladly refund you for the product in its entirety minus the cost of shipping and return shipping incurred by BBQ Kitchen Pros.

To qualify for return shipping, items must be returned in the original packaging, and pallet, (if included) and within the continental US. Once your return is approved and processed, we will provide a prepaid return shipping label. Simply print the label and adhere to the package. Please ensure the returned item is packed securely to avoid damage during transit.

Remember, returns only apply to items returned in the original packaging. If an item is returned in non-original or damaged packaging, the customer may be responsible for any return shipping costs. In addition, freight shipping is scheduled for pick-up at a specific date and time, which is agreed upon by the customer. and customers must be there at the scheduled time. Missing scheduled freight time will result in a dry run fee which is issued by the shipping company. 


Damaged Items

If your order arrives damaged, defective, or incorrect, please make a note of it immediately when signing for delivery and send photos to support@bbqkitchenpros.com on the day of delivery. 

Original Packaging Please keep all the original packaging for any items that need to be returned. Items that are not returned in their original packaging may not be accepted for return.

Non-Refundable Items that become damaged after use are non-refundable unless specified under warranty.

We hope that our return and refund policy makes it easy for you to shop with confidence at BBQ Kitchen Pros. If you have any questions or concerns about our policy, please don't hesitate to contact our customer service department.


A. 30 Day Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. Items must be returned in new condition. You’ll also need a receipt or proof of purchase.


B. Easy Return Process

To start a return, you can contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530. Once your return is accepted, we’ll send you a return shipping label as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Items that are not eligible for return include the following:

Custom-made, special-order, and made-to-order products. Items are marked non-returnable in the item description. 


C. Damaged & Wrong Products & Issues

Please inspect your order upon reception and contact us immediately within 24 hours if the item is defective or damaged or if you received the wrong item so that we can evaluate the issue and make it right. To return your product, you should contact our mail. Depending on where you live, the time it may take for your exchanged product to reach you may vary.


D. Exchanges

We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530.


E. No Re-stocking Fees

For our products, there is no Restocking Fee.


F. Refunds

We will notify you once we’ve received and inspected your return and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded back to your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund too.

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No Sales Tax

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Free shipping on orders $99+ in the continental U.S.

Owner Operated Support

Talk directly to the owner—20 years’ of real expertise.

Description

Tagwood BBQ Built-In Argentine Santa Maria Wood Fire & Charcoal Gaucho Grill With Clamp Grill - 304 Stainless Steel - BBQ08SS

The BBQ05SS with a rotating clamp grill built in. A 34-inch crank grate, a height-adjustable secondary grate, a 13 1/2" x 23 1/4" clamp, and up to 1,600 square inches of fire in a 304 stainless body made to be framed in stone.


Key Features

  • Built for the island: A 75 1/2" wide, 21 1/4" deep, 34 1/2" tall stainless body designed to be set into a masonry or metal-framed outdoor kitchen. Front access door for fire management.
  • The clamp grill: Lock a rack of ribs, a spatchcocked chicken, or a lamb shoulder in the 13 1/2" x 23 1/4" clamp, swing it over the embers, and rotate it as it cooks. No tongs, no flipping.
  • Cook by feel, not by dial: The crank wheel moves the 33 3/4" x 16 1/2" main grate from 2 1/2 to 20 inches over the coals.
  • Height-adjustable secondary grate: Sits over the brasero, the hottest spot on the grill, and adjusts on its own.
  • The brasero does the hard work: Burn hardwood down in the firebrick-lined firebox, then rake embers under the grate exactly where you want heat.
  • All 304 stainless steel: Body, grates, clamp, griddle, hooks, tools. No paint, no rust.
  • Grows with you: Add the optional roof grill and small fixed grill to reach 1,600 square inches across five surfaces.
  • Interchangeable griddle, S-hooks, shovel and coal rake included.

The Asado Experience

An asado is not a meal you cook and serve; it is an afternoon you host. And the centerpiece of the best ones is a whole cut turning slowly over the embers while everyone watches.

The Tagwood BBQ08SS builds that show into your outdoor kitchen. While steaks sear on the main grate, a rack of ribs turns in the clamp and provoleta blisters over the brasero, and all of it happens in a stainless body framed in stone. It is the BBQ06SS cooking system for the host who wants a permanent installation.

How You Cook On It

Start the fire in the brasero. Oak, hickory, quebracho, or lump charcoal; twenty minutes to a bed of embers. Open the front door, rake them under the main grate, and set the height with the crank wheel: two inches for a picanha sear, eight inches for short ribs rendering slowly.

Load the clamp grill with a spatchcocked chicken or a rack of beef ribs, swing it over the coals, and give it a quarter turn every twenty minutes. Fat renders evenly and the skin crisps on every side. The secondary grate over the brasero is the hottest spot on the grill, for chorizo and blistered peppers. Swap in the griddle and you have a plancha. Hang sausages from the S-hooks for the first course.

Built Like A Tank

Every component of the BBQ08SS, body to clamp to tools, is 304-grade stainless steel, the alloy used in commercial kitchens and marine hardware. Welded body, solid round-bar grates, and a brasero lined with refractory firebrick that stores heat like a pizza oven and shields both the steel and your surrounding masonry. At 600 pounds set in stone, it stays there for decades.

Installation

The BBQ08SS is designed to be built into a non-combustible island. Plan for the 75 1/2" W x 21 1/4" D x 34 1/2" H body, which includes the clamp grill frame, plus clearance and ventilation as specified in the owner's manual linked below. A masonry contractor or outdoor kitchen builder can frame it in stone, brick, block, or a steel stud and cement board enclosure. The optional Tagwood smoke hood is available for covered installations.

See It In Action

Which Built-In Tagwood Is Right For You?

  • BBQ05SS: Same main grate and brasero without the clamp or secondary grate. $2,500 less, 27 inches narrower.
  • BBQ08SS: This one. Standard-depth grate plus clamp and secondary grate.
  • BBQ28SS XL: Ten inches deeper with a 23" x 23 1/2" clamp. 2,600 square inches.
  • BBQ06SS: The same cooking system as a freestanding grill on casters.

Questions Asadores Ask

Will it rust? No. 304 stainless resists corrosion in humid and coastal environments. Rinse off salt spray occasionally and it stays bright for decades.

What wood should I burn? Any dense hardwood: oak, hickory, mesquite, or traditional quebracho. Lump charcoal works too.

Can I install it under a roof? Yes, with Tagwood's stainless smoke hood and proper ducting. Check local code for covered solid-fuel appliances.

Who installs it? Any mason or outdoor kitchen contractor. The owner's manual has the clearance and framing requirements. The grill is delivered ready to set in place.

How many people can it feed? Comfortably fifteen to twenty. The main grate holds eight to ten large steaks; add the clamp and a whole rack of ribs turns at the same time.

What's In The Box

Built-in grill body with firebrick-lined brasero and front door · Crank-elevated main grate · Height-adjustable secondary grate · Clamp grill · Interchangeable griddle · S-hooks · 304 stainless shovel and coal rake


Manufacturer Information

Click here for the Owner's Manual

Click here for the Specification Sheet


Warranty

Tagwood BBQ warrants this product against defects in manufacturing and material under normal and proper use for a period of five (5) years from the original date of purchase. This warranty is non-transferable and is only valid with the presentation of the purchase invoice. Labor is not included. Refer to the manufacturer's manual for full warranty details.


Order now with free shipping!

Specs & Dimensions

Tagwood BBQ08SS Built-In Argentine Santa Maria Gaucho Grill With Clamp

Model BBQ08SS
Configuration Built-In
Fuel Type Wood / Charcoal
Total Grilling Area 825 Sq. Inches (Up To 1,600 With Optional Roof & Fixed Grills)
Main Grate 33 3/4" x 16 1/2"
Clamp Grill 13 1/2" x 23 1/4"
Optional Roof Grill 33 3/4" x 16 1/4"
Optional Fixed Small Grill 16 1/2" x 16 1/4" x 6"
Grate Elevation Range 2 1/2" to 20" (Crank Wheel)
Width 75 1/2"
Depth 21 1/4"
Height 34 1/2"
Weight 600 lbs
Body & Food-Contact Material 304 Stainless Steel
Firebox Lining Firebrick
Front Access Door Yes
Commercial Grade Yes
Warranty 5 Years
Shipping & Delivery

Shipping Quick Facts

  • Free Shipping: Available for orders over $99 within the Continental US.
  • Flat-Rate Shipping: $10.95 for orders under $99.
  • Free Curbside Liftgate Delivery: Included with all freight and LTL deliveries.
  • Scheduled Delivery Appointments: All freight and LTL deliveries include a scheduled appointment at your convenience to ensure you're home.
  • Cancellations: Allowed before dispatch; refer to our Return Policy if the order has already shipped.

Shipping & Delivery Details

This Shipping Policy applies to orders shipped within the United States (excluding Hawaii & Alaska). By placing an order with us, you accept the policies contained herein.

Enjoy free shipping for orders over $99. Orders under $99 pay a flat shipping fee of $10.95. Benefit from complimentary shipping for your entire purchase delivered straight to your home, even for the larger items! *Applies only within the Continental US.


Estimated Delivery Time

Post shipment, anticipate your items within a timeframe of 3-5 business days. We utilize UPS and FedEx for smaller items. It's crucial to note that more substantial items and certain orders are dispatched via freight. Freight shipping is somewhat more intricate compared to regular parcel deliveries, hence understanding the process in advance ensures a smooth delivery experience.


Freight Shipment Specifics

The majority of freight items are shipped on pallets. Some delivery companies will reach out to fix a delivery slot, whereas others aim to drop off your order at the most accessible spot nearest to your home, preferably close to a garage. The shipping confirmation email will detail the specific delivery procedures to anticipate.


For Scheduled Delivery

Companies that arrange delivery slots necessitate your presence for the delivery and your signature for confirmation. Deliveries are made using a semi-truck with lift gate service, placing the shipment by the curb. Should you grant permission for the delivery to be left unsupervised, BBQ Kitchen Pros cannot assume responsibility for any ensuing damages. The process might seem daunting, but for a comprehensive understanding, we recommend you peruse our thorough freight delivery guide to prevent unforeseen challenges.


For Non-Scheduled Deliveries

Delivery services that don't operate on appointments don't mandate your presence or a scheduled delivery slot. There's also no signature required upon receipt. Without the hassle of scheduling or waiting around, let the delivery come to you. If you're home during the drop-off, the driver can be asked to place your items in the garage. If you're away, they'll position it close to the garage or main entry.

Dispatch Timeframe

Items are typically dispatched from our warehouse within 1-3 business days. Affordable $10.95 Flat-Rate Shipping Orders below $99+ benefit from a consistent shipping rate. As your purchase value goes up, your shipping charge remains unchanged!


Change of Address

Once your order is in transit, we cannot change the delivery address. If you need to change the delivery address, please contact us within 24 hours of placing your order at support@bbqkitchenpros.com.


Cancellations

You may cancel your order at any time before it has been dispatched. If your order has already been dispatched, please refer to our Return Policy.


Parcels Damaged in Transit

If you find that your parcel has been damaged in transit, please reject the parcel if possible and contact our customer service. If the parcel has been delivered without your presence, please contact customer service for further assistance.

If you have any questions or concerns regarding our Shipping Policy, please contact us at support@bbqkitchenpros.com.

Easy Returns

Easy Returns

  • 30-Day Returns Hassle-free returns within 30 days of purchase.
  • Easy Process – Contact us for quick approval and a prepaid return label.
  • No Restocking Fees – Enjoy full refunds without additional deductions.
  • Free Damage Protection – We’ll replace or refund damaged or incorrect items quickly, covering all shipping and additional costs for your convenience.
  • Custom Items Cannot Be Returned: All custom product sales are final. This includes Ready-To-Finish Outdoor Kitchens, color additions to grills and appliances, and special order items.
  • Prepaid Shipping Labels – Convenient return shipping within the continental US.
  • Return Shipping: We take care of all return logistics, and the shipping cost is deducted directly from your refund—no separate payments required.

 BBQ Kitchen Pros Return Policy

At BBQ Kitchen Pros, we want our customers to be completely satisfied with their purchases. If for any reason you are not satisfied with your order, we offer a return and refund policy.


30 Day Returns

We accept returns within 30 days of the date of purchase. If you wish to return an item, please contact our customer service department to receive an authorization number before shipping the item back to us. Please note that items returned without an authorization number will not be accepted. Items must be returned in new condition. 


Return Shipping

We stand behind our products and want you to be satisfied with them. In the case that you decide to return your purchase, we will gladly refund you for the product in its entirety minus the cost of shipping and return shipping incurred by BBQ Kitchen Pros.

To qualify for return shipping, items must be returned in the original packaging, and pallet, (if included) and within the continental US. Once your return is approved and processed, we will provide a prepaid return shipping label. Simply print the label and adhere to the package. Please ensure the returned item is packed securely to avoid damage during transit.

Remember, returns only apply to items returned in the original packaging. If an item is returned in non-original or damaged packaging, the customer may be responsible for any return shipping costs. In addition, freight shipping is scheduled for pick-up at a specific date and time, which is agreed upon by the customer. and customers must be there at the scheduled time. Missing scheduled freight time will result in a dry run fee which is issued by the shipping company. 


Damaged Items

If your order arrives damaged, defective, or incorrect, please make a note of it immediately when signing for delivery and send photos to support@bbqkitchenpros.com on the day of delivery. 

Original Packaging Please keep all the original packaging for any items that need to be returned. Items that are not returned in their original packaging may not be accepted for return.

Non-Refundable Items that become damaged after use are non-refundable unless specified under warranty.

We hope that our return and refund policy makes it easy for you to shop with confidence at BBQ Kitchen Pros. If you have any questions or concerns about our policy, please don't hesitate to contact our customer service department.


A. 30 Day Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. Items must be returned in new condition. You’ll also need a receipt or proof of purchase.


B. Easy Return Process

To start a return, you can contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530. Once your return is accepted, we’ll send you a return shipping label as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Items that are not eligible for return include the following:

Custom-made, special-order, and made-to-order products. Items are marked non-returnable in the item description. 


C. Damaged & Wrong Products & Issues

Please inspect your order upon reception and contact us immediately within 24 hours if the item is defective or damaged or if you received the wrong item so that we can evaluate the issue and make it right. To return your product, you should contact our mail. Depending on where you live, the time it may take for your exchanged product to reach you may vary.


D. Exchanges

We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530.


E. No Re-stocking Fees

For our products, there is no Restocking Fee.


F. Refunds

We will notify you once we’ve received and inspected your return and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded back to your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund too.