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Sunstone Ruby 36-Inch 4-Burner Built-In Gas Grill
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Sunstone Ruby 36-Inch 4-Burner Built-In Gas Grill With Pro-Sear

SKU RUBY4B-NG
$2,860.00
+ Free Shipping
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Sunstone Ruby 4 Grill 


Key Features

  • The Ultimate Versatile Grill: Innovative, feature-packed, and built to handle anything from quick sears to slow roasts with precision.
  • 837 Sq. Inches of Grilling Space: Mid-large 36" grill design with enough room to cook up to 34 burgers or multiple BBQ dishes at once.
  • 304 Stainless Steel Components: Durable and resistant to high heat and harsh outdoor conditions, ensuring long-lasting performance.
  • Four 11-Gauge 304 SS I-Burners: Delivering 60,000 BTUs of consistent, powerful heat for professional grilling results every time.
  • Spill-Away Oil Warming Grid: Minimizes flare-ups by directing grease away from flames, making grilling safer and cleaner.
  • Heat-Riser Warming Grid: Promotes even heat distribution, preventing cold spots for perfectly cooked meals across the entire grilling surface.
  • LED Control Panel Lighting: Changes from cool blue to intense red to indicate burner status, adding a sleek, modern touch to your grill.
  • Variable Cooking Grid Spacing: Adjustable to accommodate different types of food, offering greater versatility for your grilling needs.
  • Upgrade-Ready Cooking Surface: Compatible with accessories like a griddle, Pro Sear grate, pizza stone, deep fryer, or charcoal tray for expanded cooking options.
  • Back Hood Wind Guards: Protect your flames from wind interference, ensuring consistent heat and improved ventilation.
  • Flame Thrower Ignition: Ensures quick, reliable starts every time you fire up the grill, getting you grilling faster.
  • Removable Warming Rack: Keeps food warm without taking up too much space, and can be stowed away when not in use.
  • Bright Halogen Interior Lights: Perfectly illuminate the cooking area for easy nighttime grilling.
  • Drop-Open Service Panel: Simplifies maintenance, providing easy access to internal components for quick fixes and inspections.
  • Smoker Box & Rotisserie Kit Included: Infuse your BBQ with rich, smoky flavors and enjoy perfect slow-cooked rotisserie meals.
  • Proudly Designed in the USA: Crafted in Texas with a limited lifetime warranty for lasting peace of mind.

Sunstone Ruby 4 Burner Pro-Sear: Take Your Grilling To The Next Leve

Looking to take your grilling versatility to the next level? The Sunstone Ruby 4 36" Grill combines high performance, durability, and cutting-edge innovation in a sleek design. With an impressive 837 square inches of grilling space, it can handle up to 34 burgers at once, making it ideal for medium-sized outdoor kitchens or setups where you need both capacity without taking up too much outdoor kitchen real estate.

The Sunstone Ruby 4-Burner Grill is designed with flexibility in mind, making it the perfect tool for any grilling style. Whether you're into high-heat searing, slow-cooking, or smoking your BBQ favorites, this grill adapts to your needs. The 18-gauge solid stainless steel variable cooking grids offer precise control, allowing you to adjust the cooking surface to match the food you’re grilling. Whether you're cooking small cut veggies, delicate fish, or searing a ribeye, your Sunstone variable cooking surface meets the challenge with ease. Plus, with the 14-gauge stainless steel "Pro-Sear" thermal cooking grid, you get an added boost of heat up to 800°F, perfect for achieving those professional-grade sear marks on your steaks.

Need more space? The removable stow-away warming rack is a game changer. This feature lets you keep food warm or even expand your cooking surface for larger dishes, like a beer can chicken or ribs. When not needed, it easily stows away, giving you more room to work with.

What sets this grill apart is its versatility and upgradeability. The upgradeable insert-ready cooking surface allows you to integrate accessories such as a Pizza Stone, Deep Fryer, or Griddle, giving you the ability to cook a variety of foods with one setup. The included Smoker Box adds a rich, smoky flavor to your dishes, enhancing everything from ribs to fish. 

This grill doesn’t skimp on power either. With four 11-gauge 304 stainless steel I-burners, the Sunstone Ruby delivers 60,000 BTUs of cooking power—enough to handle any grilling challenge. The Flame-Thrower Ignition system ensures that your grill lights quickly and reliably, so you’re not wasting time waiting for burners to ignite. The Spill-Away Oil Warming Grid is designed to reduce flare-ups by directing excess grease away from the flames, providing safer, more controlled grilling.

Built to withstand the elements, the Sunstone Ruby Series is constructed from 304-grade stainless steel, ensuring it’s durable enough to last through any weather condition and any season. The double-walled hood and 14-gauge firebox work together to maintain consistent heat, even under extreme temperatures, so you’ll never have to worry about warping or heat discoloration over time.

For those who love grilling after dark, the dual bright halogen lights illuminate the cooking area, allowing you to see everything clearly. The LED-lit control panel adds a modern touch while also providing practical benefits. The lights shift from cool blue to fiery red, showing you when your burners are on or off, adding an extra layer of safety. Plus, with the drop-open service panel, maintenance becomes hassle-free, making it easy to access internal components to keep your grill in top working condition.

When it comes to safety, Sunstone has thought of everything. The rear hood wind guards ensure your flames stay steady, even on windy days, preventing flare-ups and keeping the cooking process smooth. For families, the safety locks on all drawers provide peace of mind, especially with children around, so you can focus on your grilling without worry.

The Sunstone Ruby Series 4-Burner Grill is built for serious outdoor chefs who demand a balance of versatility, durability, and superior performance. Designed and crafted in the USA, this grill is backed by a limited lifetime warranty, offering peace of mind and ensuring an exceptional grilling experience for years to come.


Manufacturer Information 

Click here for the Owner's Manual

Click here for the Specs Sheet

Click here for User & Care Guide

Click here for the Install Guide

Click here for the Gas Conversion

Click here for the Warranty Guide


Warranty

Sunstone offers a lifetime warranty on its stainless steel burners, cooking grids, and grill housings, ensuring they are free from material and workmanship defects under regular residential use. For other grill components like ignitors, knobs, valves, and tubing, these are covered by a one-year warranty from the date of purchase. For comprehensive warranty information, please consult the manufacturer’s manual.


Sunstone Ruby 4 Built-In Grill With Pro-Sear

Model RUBY4B
Configuration Built-In
Width 36"
Depth 27"
Height  22"
Weight 136 lbs
Cut Out Depth 22"
Cut Out Height 10"
Cut Out Width 33 1/2"
Number of Burners 4 Burners (15,000 BTUs Per Burner)
Total BTUs 60,000 BTUs
Burner Material 11 Gauge 304 Stainless Steel I-Burners
Infrared Rotisserie Burner No
Infrared Rotisserie Burner BTUs None
Grilling Surface Dimensions 33-1/2"W x 19-1/2" D
Main Grilling Area Surface 653 Sq. Inches
Secondary Grilling Area Surface 184 Sq. Inches
Total Grilling Area Surface 837 Sq. Inches
Burger Count 32 Burgers
Exterior Material 304 Stainless Steel
Cooking Grate Material Stainless Steel
Cooking Grate Type Variable Cooking Grid Surface
Grill Lights Internal / External
Interior Grill Lights Dual Halogen Grill Lights
Exterior Grill Lights Heat Changing LED Control Panel Lights
Spring Hood No
Ignition System Flame Thrower Ignition
Electrical Requirement 120V AC (GFCI Outlet Required)
Thermometer Analog
Made in the USA Yes

Shipping Quick Facts

  • Free Shipping: Available for orders over $99 within the Continental US.
  • Flat-Rate Shipping: $10.95 for orders under $99.
  • Free Curbside Liftgate Delivery: Included with all freight and LTL deliveries.
  • Scheduled Delivery Appointments: All freight and LTL deliveries include a scheduled appointment at your convenience to ensure you're home.
  • Cancellations: Allowed before dispatch; refer to our Return Policy if the order has already shipped.

Shipping & Delivery Details

This Shipping Policy applies to orders shipped within the United States (excluding Hawaii & Alaska). By placing an order with us, you accept the policies contained herein.

Enjoy free shipping for orders over $99. Orders under $99 pay a flat shipping fee of $10.95. Benefit from complimentary shipping for your entire purchase delivered straight to your home, even for the larger items! *Applies only within the Continental US.


Estimated Delivery Time

Post shipment, anticipate your items within a timeframe of 3-5 business days. We utilize UPS and FedEx for smaller items. It's crucial to note that more substantial items and certain orders are dispatched via freight. Freight shipping is somewhat more intricate compared to regular parcel deliveries, hence understanding the process in advance ensures a smooth delivery experience.


Freight Shipment Specifics

The majority of freight items are shipped on pallets. Some delivery companies will reach out to fix a delivery slot, whereas others aim to drop off your order at the most accessible spot nearest to your home, preferably close to a garage. The shipping confirmation email will detail the specific delivery procedures to anticipate.


For Scheduled Delivery

Companies that arrange delivery slots necessitate your presence for the delivery and your signature for confirmation. Deliveries are made using a semi-truck with lift gate service, placing the shipment by the curb. Should you grant permission for the delivery to be left unsupervised, BBQ Kitchen Pros cannot assume responsibility for any ensuing damages. The process might seem daunting, but for a comprehensive understanding, we recommend you peruse our thorough freight delivery guide to prevent unforeseen challenges.


For Non-Scheduled Deliveries

Delivery services that don't operate on appointments don't mandate your presence or a scheduled delivery slot. There's also no signature required upon receipt. Without the hassle of scheduling or waiting around, let the delivery come to you. If you're home during the drop-off, the driver can be asked to place your items in the garage. If you're away, they'll position it close to the garage or main entry.

Dispatch Timeframe

Items are typically dispatched from our warehouse within 1-3 business days. Affordable $10.95 Flat-Rate Shipping Orders below $99+ benefit from a consistent shipping rate. As your purchase value goes up, your shipping charge remains unchanged!


Change of Address

Once your order is in transit, we cannot change the delivery address. If you need to change the delivery address, please contact us within 24 hours of placing your order at support@bbqkitchenpros.com.


Cancellations

You may cancel your order at any time before it has been dispatched. If your order has already been dispatched, please refer to our Return Policy.


Parcels Damaged in Transit

If you find that your parcel has been damaged in transit, please reject the parcel if possible and contact our customer service. If the parcel has been delivered without your presence, please contact customer service for further assistance.

If you have any questions or concerns regarding our Shipping Policy, please contact us at support@bbqkitchenpros.com.

Easy Returns

  • 30-Day Returns Hassle-free returns within 30 days of purchase.
  • Easy Process – Contact us for quick approval and a prepaid return label.
  • No Restocking Fees – Enjoy full refunds without additional deductions.
  • Free Damage Protection – We’ll replace or refund damaged or incorrect items quickly, covering all shipping and additional costs for your convenience.
  • Custom Items Cannot Be Returned: All custom product sales are final. This includes Ready-To-Finish Outdoor Kitchens, color additions to grills and appliances, and special order items.
  • Prepaid Shipping Labels – Convenient return shipping within the continental US.
  • Return Shipping: We take care of all return logistics, and the shipping cost is deducted directly from your refund—no separate payments required.

 BBQ Kitchen Pros Return Policy

At BBQ Kitchen Pros, we want our customers to be completely satisfied with their purchases. If for any reason you are not satisfied with your order, we offer a return and refund policy.


30 Day Returns

We accept returns within 30 days of the date of purchase. If you wish to return an item, please contact our customer service department to receive an authorization number before shipping the item back to us. Please note that items returned without an authorization number will not be accepted. Items must be returned in new condition. 


Return Shipping

We stand behind our products and want you to be satisfied with them. In the case that you decide to return your purchase, we will gladly refund you for the product in its entirety minus the cost of shipping and return shipping incurred by BBQ Kitchen Pros.

To qualify for return shipping, items must be returned in the original packaging, and pallet, (if included) and within the continental US. Once your return is approved and processed, we will provide a prepaid return shipping label. Simply print the label and adhere to the package. Please ensure the returned item is packed securely to avoid damage during transit.

Remember, returns only apply to items returned in the original packaging. If an item is returned in non-original or damaged packaging, the customer may be responsible for any return shipping costs. In addition, freight shipping is scheduled for pick-up at a specific date and time, which is agreed upon by the customer. and customers must be there at the scheduled time. Missing scheduled freight time will result in a dry run fee which is issued by the shipping company. 


Damaged Items

If your order arrives damaged, defective, or incorrect, please make a note of it immediately when signing for delivery and send photos to support@bbqkitchenpros.com on the day of delivery. 

Original Packaging Please keep all the original packaging for any items that need to be returned. Items that are not returned in their original packaging may not be accepted for return.

Non-Refundable Items that become damaged after use are non-refundable unless specified under warranty.

We hope that our return and refund policy makes it easy for you to shop with confidence at BBQ Kitchen Pros. If you have any questions or concerns about our policy, please don't hesitate to contact our customer service department.


A. 30 Day Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. Items must be returned in new condition. You’ll also need a receipt or proof of purchase.


B. Easy Return Process

To start a return, you can contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530. Once your return is accepted, we’ll send you a return shipping label as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Items that are not eligible for return include the following:

Custom-made, special-order, and made-to-order products. Items are marked non-returnable in the item description. 


C. Damaged & Wrong Products & Issues

Please inspect your order upon reception and contact us immediately within 24 hours if the item is defective or damaged or if you received the wrong item so that we can evaluate the issue and make it right. To return your product, you should contact our mail. Depending on where you live, the time it may take for your exchanged product to reach you may vary.


D. Exchanges

We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530.


E. No Re-stocking Fees

For our products, there is no Restocking Fee.


F. Refunds

We will notify you once we’ve received and inspected your return and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded back to your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund too.

Sunstone Ruby Series Grills

Shop Sunstone Grills & Outdoor Kitchens

Learn More About Us

Owner-Operated, Built with Passion, Driven by Expertise.

Price Match Promise

Lowest price guaranteed: if you see it cheaper, we’ll beat it

No Sales Tax

The price you see is final. No hidden fees, and no sales tax except in NY.

Fast, Free Shipping

Free shipping on orders $99+ in the continental U.S.

Owner Operated Support

Talk directly to the owner—20 years’ of real expertise.

Description

Sunstone Ruby 4 Grill 


Key Features

  • The Ultimate Versatile Grill: Innovative, feature-packed, and built to handle anything from quick sears to slow roasts with precision.
  • 837 Sq. Inches of Grilling Space: Mid-large 36" grill design with enough room to cook up to 34 burgers or multiple BBQ dishes at once.
  • 304 Stainless Steel Components: Durable and resistant to high heat and harsh outdoor conditions, ensuring long-lasting performance.
  • Four 11-Gauge 304 SS I-Burners: Delivering 60,000 BTUs of consistent, powerful heat for professional grilling results every time.
  • Spill-Away Oil Warming Grid: Minimizes flare-ups by directing grease away from flames, making grilling safer and cleaner.
  • Heat-Riser Warming Grid: Promotes even heat distribution, preventing cold spots for perfectly cooked meals across the entire grilling surface.
  • LED Control Panel Lighting: Changes from cool blue to intense red to indicate burner status, adding a sleek, modern touch to your grill.
  • Variable Cooking Grid Spacing: Adjustable to accommodate different types of food, offering greater versatility for your grilling needs.
  • Upgrade-Ready Cooking Surface: Compatible with accessories like a griddle, Pro Sear grate, pizza stone, deep fryer, or charcoal tray for expanded cooking options.
  • Back Hood Wind Guards: Protect your flames from wind interference, ensuring consistent heat and improved ventilation.
  • Flame Thrower Ignition: Ensures quick, reliable starts every time you fire up the grill, getting you grilling faster.
  • Removable Warming Rack: Keeps food warm without taking up too much space, and can be stowed away when not in use.
  • Bright Halogen Interior Lights: Perfectly illuminate the cooking area for easy nighttime grilling.
  • Drop-Open Service Panel: Simplifies maintenance, providing easy access to internal components for quick fixes and inspections.
  • Smoker Box & Rotisserie Kit Included: Infuse your BBQ with rich, smoky flavors and enjoy perfect slow-cooked rotisserie meals.
  • Proudly Designed in the USA: Crafted in Texas with a limited lifetime warranty for lasting peace of mind.

Sunstone Ruby 4 Burner Pro-Sear: Take Your Grilling To The Next Leve

Looking to take your grilling versatility to the next level? The Sunstone Ruby 4 36" Grill combines high performance, durability, and cutting-edge innovation in a sleek design. With an impressive 837 square inches of grilling space, it can handle up to 34 burgers at once, making it ideal for medium-sized outdoor kitchens or setups where you need both capacity without taking up too much outdoor kitchen real estate.

The Sunstone Ruby 4-Burner Grill is designed with flexibility in mind, making it the perfect tool for any grilling style. Whether you're into high-heat searing, slow-cooking, or smoking your BBQ favorites, this grill adapts to your needs. The 18-gauge solid stainless steel variable cooking grids offer precise control, allowing you to adjust the cooking surface to match the food you’re grilling. Whether you're cooking small cut veggies, delicate fish, or searing a ribeye, your Sunstone variable cooking surface meets the challenge with ease. Plus, with the 14-gauge stainless steel "Pro-Sear" thermal cooking grid, you get an added boost of heat up to 800°F, perfect for achieving those professional-grade sear marks on your steaks.

Need more space? The removable stow-away warming rack is a game changer. This feature lets you keep food warm or even expand your cooking surface for larger dishes, like a beer can chicken or ribs. When not needed, it easily stows away, giving you more room to work with.

What sets this grill apart is its versatility and upgradeability. The upgradeable insert-ready cooking surface allows you to integrate accessories such as a Pizza Stone, Deep Fryer, or Griddle, giving you the ability to cook a variety of foods with one setup. The included Smoker Box adds a rich, smoky flavor to your dishes, enhancing everything from ribs to fish. 

This grill doesn’t skimp on power either. With four 11-gauge 304 stainless steel I-burners, the Sunstone Ruby delivers 60,000 BTUs of cooking power—enough to handle any grilling challenge. The Flame-Thrower Ignition system ensures that your grill lights quickly and reliably, so you’re not wasting time waiting for burners to ignite. The Spill-Away Oil Warming Grid is designed to reduce flare-ups by directing excess grease away from the flames, providing safer, more controlled grilling.

Built to withstand the elements, the Sunstone Ruby Series is constructed from 304-grade stainless steel, ensuring it’s durable enough to last through any weather condition and any season. The double-walled hood and 14-gauge firebox work together to maintain consistent heat, even under extreme temperatures, so you’ll never have to worry about warping or heat discoloration over time.

For those who love grilling after dark, the dual bright halogen lights illuminate the cooking area, allowing you to see everything clearly. The LED-lit control panel adds a modern touch while also providing practical benefits. The lights shift from cool blue to fiery red, showing you when your burners are on or off, adding an extra layer of safety. Plus, with the drop-open service panel, maintenance becomes hassle-free, making it easy to access internal components to keep your grill in top working condition.

When it comes to safety, Sunstone has thought of everything. The rear hood wind guards ensure your flames stay steady, even on windy days, preventing flare-ups and keeping the cooking process smooth. For families, the safety locks on all drawers provide peace of mind, especially with children around, so you can focus on your grilling without worry.

The Sunstone Ruby Series 4-Burner Grill is built for serious outdoor chefs who demand a balance of versatility, durability, and superior performance. Designed and crafted in the USA, this grill is backed by a limited lifetime warranty, offering peace of mind and ensuring an exceptional grilling experience for years to come.


Manufacturer Information 

Click here for the Owner's Manual

Click here for the Specs Sheet

Click here for User & Care Guide

Click here for the Install Guide

Click here for the Gas Conversion

Click here for the Warranty Guide


Warranty

Sunstone offers a lifetime warranty on its stainless steel burners, cooking grids, and grill housings, ensuring they are free from material and workmanship defects under regular residential use. For other grill components like ignitors, knobs, valves, and tubing, these are covered by a one-year warranty from the date of purchase. For comprehensive warranty information, please consult the manufacturer’s manual.

Specs & Dimensions


Sunstone Ruby 4 Built-In Grill With Pro-Sear

Model RUBY4B
Configuration Built-In
Width 36"
Depth 27"
Height  22"
Weight 136 lbs
Cut Out Depth 22"
Cut Out Height 10"
Cut Out Width 33 1/2"
Number of Burners 4 Burners (15,000 BTUs Per Burner)
Total BTUs 60,000 BTUs
Burner Material 11 Gauge 304 Stainless Steel I-Burners
Infrared Rotisserie Burner No
Infrared Rotisserie Burner BTUs None
Grilling Surface Dimensions 33-1/2"W x 19-1/2" D
Main Grilling Area Surface 653 Sq. Inches
Secondary Grilling Area Surface 184 Sq. Inches
Total Grilling Area Surface 837 Sq. Inches
Burger Count 32 Burgers
Exterior Material 304 Stainless Steel
Cooking Grate Material Stainless Steel
Cooking Grate Type Variable Cooking Grid Surface
Grill Lights Internal / External
Interior Grill Lights Dual Halogen Grill Lights
Exterior Grill Lights Heat Changing LED Control Panel Lights
Spring Hood No
Ignition System Flame Thrower Ignition
Electrical Requirement 120V AC (GFCI Outlet Required)
Thermometer Analog
Made in the USA Yes
Shipping & Delivery

Shipping Quick Facts

  • Free Shipping: Available for orders over $99 within the Continental US.
  • Flat-Rate Shipping: $10.95 for orders under $99.
  • Free Curbside Liftgate Delivery: Included with all freight and LTL deliveries.
  • Scheduled Delivery Appointments: All freight and LTL deliveries include a scheduled appointment at your convenience to ensure you're home.
  • Cancellations: Allowed before dispatch; refer to our Return Policy if the order has already shipped.

Shipping & Delivery Details

This Shipping Policy applies to orders shipped within the United States (excluding Hawaii & Alaska). By placing an order with us, you accept the policies contained herein.

Enjoy free shipping for orders over $99. Orders under $99 pay a flat shipping fee of $10.95. Benefit from complimentary shipping for your entire purchase delivered straight to your home, even for the larger items! *Applies only within the Continental US.


Estimated Delivery Time

Post shipment, anticipate your items within a timeframe of 3-5 business days. We utilize UPS and FedEx for smaller items. It's crucial to note that more substantial items and certain orders are dispatched via freight. Freight shipping is somewhat more intricate compared to regular parcel deliveries, hence understanding the process in advance ensures a smooth delivery experience.


Freight Shipment Specifics

The majority of freight items are shipped on pallets. Some delivery companies will reach out to fix a delivery slot, whereas others aim to drop off your order at the most accessible spot nearest to your home, preferably close to a garage. The shipping confirmation email will detail the specific delivery procedures to anticipate.


For Scheduled Delivery

Companies that arrange delivery slots necessitate your presence for the delivery and your signature for confirmation. Deliveries are made using a semi-truck with lift gate service, placing the shipment by the curb. Should you grant permission for the delivery to be left unsupervised, BBQ Kitchen Pros cannot assume responsibility for any ensuing damages. The process might seem daunting, but for a comprehensive understanding, we recommend you peruse our thorough freight delivery guide to prevent unforeseen challenges.


For Non-Scheduled Deliveries

Delivery services that don't operate on appointments don't mandate your presence or a scheduled delivery slot. There's also no signature required upon receipt. Without the hassle of scheduling or waiting around, let the delivery come to you. If you're home during the drop-off, the driver can be asked to place your items in the garage. If you're away, they'll position it close to the garage or main entry.

Dispatch Timeframe

Items are typically dispatched from our warehouse within 1-3 business days. Affordable $10.95 Flat-Rate Shipping Orders below $99+ benefit from a consistent shipping rate. As your purchase value goes up, your shipping charge remains unchanged!


Change of Address

Once your order is in transit, we cannot change the delivery address. If you need to change the delivery address, please contact us within 24 hours of placing your order at support@bbqkitchenpros.com.


Cancellations

You may cancel your order at any time before it has been dispatched. If your order has already been dispatched, please refer to our Return Policy.


Parcels Damaged in Transit

If you find that your parcel has been damaged in transit, please reject the parcel if possible and contact our customer service. If the parcel has been delivered without your presence, please contact customer service for further assistance.

If you have any questions or concerns regarding our Shipping Policy, please contact us at support@bbqkitchenpros.com.

Easy Returns

Easy Returns

  • 30-Day Returns Hassle-free returns within 30 days of purchase.
  • Easy Process – Contact us for quick approval and a prepaid return label.
  • No Restocking Fees – Enjoy full refunds without additional deductions.
  • Free Damage Protection – We’ll replace or refund damaged or incorrect items quickly, covering all shipping and additional costs for your convenience.
  • Custom Items Cannot Be Returned: All custom product sales are final. This includes Ready-To-Finish Outdoor Kitchens, color additions to grills and appliances, and special order items.
  • Prepaid Shipping Labels – Convenient return shipping within the continental US.
  • Return Shipping: We take care of all return logistics, and the shipping cost is deducted directly from your refund—no separate payments required.

 BBQ Kitchen Pros Return Policy

At BBQ Kitchen Pros, we want our customers to be completely satisfied with their purchases. If for any reason you are not satisfied with your order, we offer a return and refund policy.


30 Day Returns

We accept returns within 30 days of the date of purchase. If you wish to return an item, please contact our customer service department to receive an authorization number before shipping the item back to us. Please note that items returned without an authorization number will not be accepted. Items must be returned in new condition. 


Return Shipping

We stand behind our products and want you to be satisfied with them. In the case that you decide to return your purchase, we will gladly refund you for the product in its entirety minus the cost of shipping and return shipping incurred by BBQ Kitchen Pros.

To qualify for return shipping, items must be returned in the original packaging, and pallet, (if included) and within the continental US. Once your return is approved and processed, we will provide a prepaid return shipping label. Simply print the label and adhere to the package. Please ensure the returned item is packed securely to avoid damage during transit.

Remember, returns only apply to items returned in the original packaging. If an item is returned in non-original or damaged packaging, the customer may be responsible for any return shipping costs. In addition, freight shipping is scheduled for pick-up at a specific date and time, which is agreed upon by the customer. and customers must be there at the scheduled time. Missing scheduled freight time will result in a dry run fee which is issued by the shipping company. 


Damaged Items

If your order arrives damaged, defective, or incorrect, please make a note of it immediately when signing for delivery and send photos to support@bbqkitchenpros.com on the day of delivery. 

Original Packaging Please keep all the original packaging for any items that need to be returned. Items that are not returned in their original packaging may not be accepted for return.

Non-Refundable Items that become damaged after use are non-refundable unless specified under warranty.

We hope that our return and refund policy makes it easy for you to shop with confidence at BBQ Kitchen Pros. If you have any questions or concerns about our policy, please don't hesitate to contact our customer service department.


A. 30 Day Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. Items must be returned in new condition. You’ll also need a receipt or proof of purchase.


B. Easy Return Process

To start a return, you can contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530. Once your return is accepted, we’ll send you a return shipping label as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Items that are not eligible for return include the following:

Custom-made, special-order, and made-to-order products. Items are marked non-returnable in the item description. 


C. Damaged & Wrong Products & Issues

Please inspect your order upon reception and contact us immediately within 24 hours if the item is defective or damaged or if you received the wrong item so that we can evaluate the issue and make it right. To return your product, you should contact our mail. Depending on where you live, the time it may take for your exchanged product to reach you may vary.


D. Exchanges

We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530.


E. No Re-stocking Fees

For our products, there is no Restocking Fee.


F. Refunds

We will notify you once we’ve received and inspected your return and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded back to your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund too.