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Summerset Quest Series 36-Inch Freestanding Gas Grill
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Free Shipping + No Sales Tax
Free Shipping + No Sales Tax

Summerset Quest Series 36-Inch 3 Burner Freestanding Gas Grill

SKU QST36-NG + QST36-CART
$6,998.00
+ Free Shipping
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Summerset Quest 36-Inch Gas Grill with Deluxe Cart


Key Features

  • Modern Design with Extended Cooking Surface: Contemporary styling with sharp edges, robust construction, and innovative grilling features for advanced backyard cooking.
  • Raised 16-Inch Grill Hood: Provides expanded interior space for taller cuts of meat and improved air circulation for rotisserie cooking.
  • Exterior LED Strip Lighting: Red and white bezel lights enhance visibility and safety by clearly showing burner status (on/off).
  • Multi-Position Warming Racks: Two adjustable warming racks allow you to keep food warm or cook at varied temperatures.
  • Included Rib Rack Holder: Replaces warming racks for low-and-slow cooking, ideal for ribs and large cuts.
  • Electronic Flame Thrower Ignition: Reliable, fast, and safe startup every time.
  • Waterfall Knob Lighting: White LED lights over the knobs give a sleek nighttime appearance and improved operation after dark.
  • Dishwasher-Safe Drip Tray: Easily removable for thorough and hassle-free cleanup.
  • Rear Burner Flame-Out Protection: Automatically shuts off the gas supply if the flame is extinguished.
  • 10,500 BTU Infrared Rotisserie Burner: Perfect for slow roasting meats evenly with the included 40 lb. capacity rotisserie kit.
  • 8mm Square Stainless Cooking Grates: Provide excellent heat retention and reduce food fall-through.
  • Complete Accessory Package: Includes a grill cover, drop-in griddle plate, rotisserie kit, smoker box, and stainless rib rack.
  • 304 Stainless Steel Construction: Corrosion-resistant, weather-proof material that holds up against extreme outdoor conditions.
  • Double-Lined, Spring-Assisted Grill Hood: 18-gauge hood resists heat discoloration and makes lifting smooth and controlled.
  • High-Performance U-Tube Burners: Three 18,000 BTU burners deliver consistent and powerful heat across the surface.
  • Ceramic Briquette Trays: Enhance flavor by vaporizing drippings and evenly distribute heat across the burners.
  • Interior Halogen Grill Lighting: Light up your grilling space for safe and efficient night cooking.
  • Heat Zone Separators: Maintain different temperature zones for grilling multiple items simultaneously.
  • Deluxe Grill Cart Included: Comes with folding side shelves, locking caster wheels, two drawers, magnetic latch access door, propane tank storage, paper towel holder, and built-in ventilation.
  • Gold Standard Lifetime Warranty: Industry-leading warranty covers major components for life—built to last and backed by confidence.

Bonus Accessories: Grill Cover, Rib Rack, Rotisserie Kit, Smoker Box, and Griddle Plate Included


Elevated Outdoor Cooking Starts with the Quest 36-Inch Cart Grill

The Summerset Quest 36-Inch Gas Grill with Deluxe Cart brings next-level design and all-around cooking power to your backyard. This freestanding version adds mobility and thoughtful storage to an already high-performance grilling system. Whether you're prepping for a big party or enjoying a quick weeknight cookout, the Quest delivers bold heat, refined control, and rugged durability in every detail.

Firepower & Control: 3 Burners, Endless Possibilities

Equipped with three commercial-grade U-tube burners, each pushing out 18,000 BTUs, this grill boasts a whopping 54,000 BTUs of total cooking power. From high-heat searing to slow-smoking ribs, these burners heat fast and hold steady, allowing you to master any BBQ challenge. Ceramic briquette trays beneath the grates ensure consistent heat spread while absorbing and vaporizing drippings for that delicious smoky finish.

Thick 8mm square stainless steel cooking grates provide unmatched durability and a generous cooking surface. They're spaced to reduce food loss while offering maximum contact for perfect grill marks and superior heat retention.

Multifunctional Cooking with Pro-Level Features

With its included rotisserie kit and 10,500 BTU infrared rear burner, this grill expands your menu to include full roasts, kebabs, and more. Dual multi-position warming racks allow you to keep buns warm or cook veggies at a lower heat. Use the removable rib rack for low-and-slow ribs or swap in the stainless steel griddle plate for pancakes or fajitas. Heat zone separators offer additional flexibility by creating distinct cooking areas—ideal for simultaneously grilling steak, chicken, and vegetables.

Enhanced Visibility, Safety & Smart Ignition

Summerset's LED technology takes center stage with white and red bezel lights that visually indicate burner status and elevate the modern appearance. The flame-thrower ignition system ensures a dependable start every time, while the flame-out system on the rear burner adds an extra layer of gas flow safety. Interior halogen lights illuminate the entire cooking area for precise grilling, even after sunset.

The Deluxe Cart: Storage & Mobility Made Simple

The integrated Deluxe Cart transforms the Quest grill into a fully mobile outdoor kitchen. Built from 304 stainless steel to match the grill head, the cart includes fold-down prep shelves for convenient workspace that collapses to save room when needed. Two drawers and a large access door—secured by magnetic latches—provide ample internal storage, while a dedicated propane tank compartment keeps fuel discreetly tucked away. The cart's four front-locking caster wheels ensure effortless repositioning and stable placement on any surface. Side, rear, and bottom vents enhance ventilation, and the built-in interior paper towel holder adds a convenient touch for cleanup and food prep.

Made in the USA, Backed for Life

Crafted with pride in the United States, the Summerset Quest 36-Inch Cart Grill is built to exceed expectations in every outdoor cooking scenario. With its Gold Standard Lifetime Warranty, you can trust in its performance for years of memorable grilling sessions, making it a lasting investment in your outdoor lifestyle.


Manufacturer Information

Click here for Line Drawing

Click here for Warranty


Lifetime Warranty

Summerset offers a lifetime warranty on major components including burners, grates, and briquettes. Electrical components are covered for three (3) years. Labor not included. Register your grill within 30 days to activate coverage.

Summerset Quest 36-Inch Gas Grill w/ Deluxe Cart

Model QST36-CART-NG / QST36-CART-LP
Fuel Type Natural Gas or Propane
Grill Head Material 304 Stainless Steel
Cart Material 304 Stainless Steel
Number of Burners 3 Main Burners + 1 Rear Rotisserie Burner
Total BTUs 64,500 BTUs
Cooking Grates 8mm Square Stainless Steel
Main Grilling Area 673 Sq. Inches
Grill Lights Interior Halogen + Exterior Waterfall LEDs
Ignition System Electronic Flame Thrower
Heat Zone Separators Included
Ceramic Briquette Trays Included
Rotisserie Kit Included – 40 lb. Motor Capacity
Cart Features 2 Drawers, Access Door, Folding Shelves, Caster Wheels, Paper Towel Holder
Ventilation Side, Rear, and Bottom Vents
Accessories Smoker Box, Rib Rack, Griddle Plate, Cover
Warranty Gold Standard Lifetime Warranty

Shipping Quick Facts

  • Free Shipping: Available for orders over $99 within the Continental US.
  • Flat-Rate Shipping: $10.95 for orders under $99.
  • Free Curbside Liftgate Delivery: Included with all freight and LTL deliveries.
  • Scheduled Delivery Appointments: All freight and LTL deliveries include a scheduled appointment at your convenience to ensure you're home.
  • Cancellations: Allowed before dispatch; refer to our Return Policy if the order has already shipped.

Shipping & Delivery Details

This Shipping Policy applies to orders shipped within the United States (excluding Hawaii & Alaska). By placing an order with us, you accept the policies contained herein.

Enjoy free shipping for orders over $99. Orders under $99 pay a flat shipping fee of $10.95. Benefit from complimentary shipping for your entire purchase delivered straight to your home, even for the larger items! *Applies only within the Continental US.


Estimated Delivery Time

Post shipment, anticipate your items within a timeframe of 3-5 business days. We utilize UPS and FedEx for smaller items. It's crucial to note that more substantial items and certain orders are dispatched via freight. Freight shipping is somewhat more intricate compared to regular parcel deliveries, hence understanding the process in advance ensures a smooth delivery experience.


Freight Shipment Specifics

The majority of freight items are shipped on pallets. Some delivery companies will reach out to fix a delivery slot, whereas others aim to drop off your order at the most accessible spot nearest to your home, preferably close to a garage. The shipping confirmation email will detail the specific delivery procedures to anticipate.


For Scheduled Delivery

Companies that arrange delivery slots necessitate your presence for the delivery and your signature for confirmation. Deliveries are made using a semi-truck with lift gate service, placing the shipment by the curb. Should you grant permission for the delivery to be left unsupervised, BBQ Kitchen Pros cannot assume responsibility for any ensuing damages. The process might seem daunting, but for a comprehensive understanding, we recommend you peruse our thorough freight delivery guide to prevent unforeseen challenges.


For Non-Scheduled Deliveries

Delivery services that don't operate on appointments don't mandate your presence or a scheduled delivery slot. There's also no signature required upon receipt. Without the hassle of scheduling or waiting around, let the delivery come to you. If you're home during the drop-off, the driver can be asked to place your items in the garage. If you're away, they'll position it close to the garage or main entry.

Dispatch Timeframe

Items are typically dispatched from our warehouse within 1-3 business days. Affordable $10.95 Flat-Rate Shipping Orders below $99+ benefit from a consistent shipping rate. As your purchase value goes up, your shipping charge remains unchanged!


Change of Address

Once your order is in transit, we cannot change the delivery address. If you need to change the delivery address, please contact us within 24 hours of placing your order at support@bbqkitchenpros.com.


Cancellations

You may cancel your order at any time before it has been dispatched. If your order has already been dispatched, please refer to our Return Policy.


Parcels Damaged in Transit

If you find that your parcel has been damaged in transit, please reject the parcel if possible and contact our customer service. If the parcel has been delivered without your presence, please contact customer service for further assistance.

If you have any questions or concerns regarding our Shipping Policy, please contact us at support@bbqkitchenpros.com.

Easy Returns

  • 30-Day Returns Hassle-free returns within 30 days of purchase.
  • Easy Process – Contact us for quick approval and a prepaid return label.
  • No Restocking Fees – Enjoy full refunds without additional deductions.
  • Free Damage Protection – We’ll replace or refund damaged or incorrect items quickly, covering all shipping and additional costs for your convenience.
  • Custom Items Cannot Be Returned: All custom product sales are final. This includes Ready-To-Finish Outdoor Kitchens, color additions to grills and appliances, and special order items.
  • Prepaid Shipping Labels – Convenient return shipping within the continental US.
  • Return Shipping: We take care of all return logistics, and the shipping cost is deducted directly from your refund—no separate payments required.

 BBQ Kitchen Pros Return Policy

At BBQ Kitchen Pros, we want our customers to be completely satisfied with their purchases. If for any reason you are not satisfied with your order, we offer a return and refund policy.


30 Day Returns

We accept returns within 30 days of the date of purchase. If you wish to return an item, please contact our customer service department to receive an authorization number before shipping the item back to us. Please note that items returned without an authorization number will not be accepted. Items must be returned in new condition. 


Return Shipping

We stand behind our products and want you to be satisfied with them. In the case that you decide to return your purchase, we will gladly refund you for the product in its entirety minus the cost of shipping and return shipping incurred by BBQ Kitchen Pros.

To qualify for return shipping, items must be returned in the original packaging, and pallet, (if included) and within the continental US. Once your return is approved and processed, we will provide a prepaid return shipping label. Simply print the label and adhere to the package. Please ensure the returned item is packed securely to avoid damage during transit.

Remember, returns only apply to items returned in the original packaging. If an item is returned in non-original or damaged packaging, the customer may be responsible for any return shipping costs. In addition, freight shipping is scheduled for pick-up at a specific date and time, which is agreed upon by the customer. and customers must be there at the scheduled time. Missing scheduled freight time will result in a dry run fee which is issued by the shipping company. 


Damaged Items

If your order arrives damaged, defective, or incorrect, please make a note of it immediately when signing for delivery and send photos to support@bbqkitchenpros.com on the day of delivery. 

Original Packaging Please keep all the original packaging for any items that need to be returned. Items that are not returned in their original packaging may not be accepted for return.

Non-Refundable Items that become damaged after use are non-refundable unless specified under warranty.

We hope that our return and refund policy makes it easy for you to shop with confidence at BBQ Kitchen Pros. If you have any questions or concerns about our policy, please don't hesitate to contact our customer service department.


A. 30 Day Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. Items must be returned in new condition. You’ll also need a receipt or proof of purchase.


B. Easy Return Process

To start a return, you can contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530. Once your return is accepted, we’ll send you a return shipping label as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Items that are not eligible for return include the following:

Custom-made, special-order, and made-to-order products. Items are marked non-returnable in the item description. 


C. Damaged & Wrong Products & Issues

Please inspect your order upon reception and contact us immediately within 24 hours if the item is defective or damaged or if you received the wrong item so that we can evaluate the issue and make it right. To return your product, you should contact our mail. Depending on where you live, the time it may take for your exchanged product to reach you may vary.


D. Exchanges

We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530.


E. No Re-stocking Fees

For our products, there is no Restocking Fee.


F. Refunds

We will notify you once we’ve received and inspected your return and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded back to your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund too.

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Shop Summerset Grills

Learn More About Us

Owner-Operated, Built with Passion, Driven by Expertise.

Price Match Promise

Lowest price guaranteed: if you see it cheaper, we’ll beat it

No Sales Tax

The price you see is final. No hidden fees, and no sales tax except in NY.

Fast, Free Shipping

Free shipping on orders $99+ in the continental U.S.

Owner Operated Support

Talk directly to the owner—20 years’ of real expertise.

Description

Summerset Quest 36-Inch Gas Grill with Deluxe Cart


Key Features

  • Modern Design with Extended Cooking Surface: Contemporary styling with sharp edges, robust construction, and innovative grilling features for advanced backyard cooking.
  • Raised 16-Inch Grill Hood: Provides expanded interior space for taller cuts of meat and improved air circulation for rotisserie cooking.
  • Exterior LED Strip Lighting: Red and white bezel lights enhance visibility and safety by clearly showing burner status (on/off).
  • Multi-Position Warming Racks: Two adjustable warming racks allow you to keep food warm or cook at varied temperatures.
  • Included Rib Rack Holder: Replaces warming racks for low-and-slow cooking, ideal for ribs and large cuts.
  • Electronic Flame Thrower Ignition: Reliable, fast, and safe startup every time.
  • Waterfall Knob Lighting: White LED lights over the knobs give a sleek nighttime appearance and improved operation after dark.
  • Dishwasher-Safe Drip Tray: Easily removable for thorough and hassle-free cleanup.
  • Rear Burner Flame-Out Protection: Automatically shuts off the gas supply if the flame is extinguished.
  • 10,500 BTU Infrared Rotisserie Burner: Perfect for slow roasting meats evenly with the included 40 lb. capacity rotisserie kit.
  • 8mm Square Stainless Cooking Grates: Provide excellent heat retention and reduce food fall-through.
  • Complete Accessory Package: Includes a grill cover, drop-in griddle plate, rotisserie kit, smoker box, and stainless rib rack.
  • 304 Stainless Steel Construction: Corrosion-resistant, weather-proof material that holds up against extreme outdoor conditions.
  • Double-Lined, Spring-Assisted Grill Hood: 18-gauge hood resists heat discoloration and makes lifting smooth and controlled.
  • High-Performance U-Tube Burners: Three 18,000 BTU burners deliver consistent and powerful heat across the surface.
  • Ceramic Briquette Trays: Enhance flavor by vaporizing drippings and evenly distribute heat across the burners.
  • Interior Halogen Grill Lighting: Light up your grilling space for safe and efficient night cooking.
  • Heat Zone Separators: Maintain different temperature zones for grilling multiple items simultaneously.
  • Deluxe Grill Cart Included: Comes with folding side shelves, locking caster wheels, two drawers, magnetic latch access door, propane tank storage, paper towel holder, and built-in ventilation.
  • Gold Standard Lifetime Warranty: Industry-leading warranty covers major components for life—built to last and backed by confidence.

Bonus Accessories: Grill Cover, Rib Rack, Rotisserie Kit, Smoker Box, and Griddle Plate Included


Elevated Outdoor Cooking Starts with the Quest 36-Inch Cart Grill

The Summerset Quest 36-Inch Gas Grill with Deluxe Cart brings next-level design and all-around cooking power to your backyard. This freestanding version adds mobility and thoughtful storage to an already high-performance grilling system. Whether you're prepping for a big party or enjoying a quick weeknight cookout, the Quest delivers bold heat, refined control, and rugged durability in every detail.

Firepower & Control: 3 Burners, Endless Possibilities

Equipped with three commercial-grade U-tube burners, each pushing out 18,000 BTUs, this grill boasts a whopping 54,000 BTUs of total cooking power. From high-heat searing to slow-smoking ribs, these burners heat fast and hold steady, allowing you to master any BBQ challenge. Ceramic briquette trays beneath the grates ensure consistent heat spread while absorbing and vaporizing drippings for that delicious smoky finish.

Thick 8mm square stainless steel cooking grates provide unmatched durability and a generous cooking surface. They're spaced to reduce food loss while offering maximum contact for perfect grill marks and superior heat retention.

Multifunctional Cooking with Pro-Level Features

With its included rotisserie kit and 10,500 BTU infrared rear burner, this grill expands your menu to include full roasts, kebabs, and more. Dual multi-position warming racks allow you to keep buns warm or cook veggies at a lower heat. Use the removable rib rack for low-and-slow ribs or swap in the stainless steel griddle plate for pancakes or fajitas. Heat zone separators offer additional flexibility by creating distinct cooking areas—ideal for simultaneously grilling steak, chicken, and vegetables.

Enhanced Visibility, Safety & Smart Ignition

Summerset's LED technology takes center stage with white and red bezel lights that visually indicate burner status and elevate the modern appearance. The flame-thrower ignition system ensures a dependable start every time, while the flame-out system on the rear burner adds an extra layer of gas flow safety. Interior halogen lights illuminate the entire cooking area for precise grilling, even after sunset.

The Deluxe Cart: Storage & Mobility Made Simple

The integrated Deluxe Cart transforms the Quest grill into a fully mobile outdoor kitchen. Built from 304 stainless steel to match the grill head, the cart includes fold-down prep shelves for convenient workspace that collapses to save room when needed. Two drawers and a large access door—secured by magnetic latches—provide ample internal storage, while a dedicated propane tank compartment keeps fuel discreetly tucked away. The cart's four front-locking caster wheels ensure effortless repositioning and stable placement on any surface. Side, rear, and bottom vents enhance ventilation, and the built-in interior paper towel holder adds a convenient touch for cleanup and food prep.

Made in the USA, Backed for Life

Crafted with pride in the United States, the Summerset Quest 36-Inch Cart Grill is built to exceed expectations in every outdoor cooking scenario. With its Gold Standard Lifetime Warranty, you can trust in its performance for years of memorable grilling sessions, making it a lasting investment in your outdoor lifestyle.


Manufacturer Information

Click here for Line Drawing

Click here for Warranty


Lifetime Warranty

Summerset offers a lifetime warranty on major components including burners, grates, and briquettes. Electrical components are covered for three (3) years. Labor not included. Register your grill within 30 days to activate coverage.

Specs & Dimensions

Summerset Quest 36-Inch Gas Grill w/ Deluxe Cart

Model QST36-CART-NG / QST36-CART-LP
Fuel Type Natural Gas or Propane
Grill Head Material 304 Stainless Steel
Cart Material 304 Stainless Steel
Number of Burners 3 Main Burners + 1 Rear Rotisserie Burner
Total BTUs 64,500 BTUs
Cooking Grates 8mm Square Stainless Steel
Main Grilling Area 673 Sq. Inches
Grill Lights Interior Halogen + Exterior Waterfall LEDs
Ignition System Electronic Flame Thrower
Heat Zone Separators Included
Ceramic Briquette Trays Included
Rotisserie Kit Included – 40 lb. Motor Capacity
Cart Features 2 Drawers, Access Door, Folding Shelves, Caster Wheels, Paper Towel Holder
Ventilation Side, Rear, and Bottom Vents
Accessories Smoker Box, Rib Rack, Griddle Plate, Cover
Warranty Gold Standard Lifetime Warranty
Shipping & Delivery

Shipping Quick Facts

  • Free Shipping: Available for orders over $99 within the Continental US.
  • Flat-Rate Shipping: $10.95 for orders under $99.
  • Free Curbside Liftgate Delivery: Included with all freight and LTL deliveries.
  • Scheduled Delivery Appointments: All freight and LTL deliveries include a scheduled appointment at your convenience to ensure you're home.
  • Cancellations: Allowed before dispatch; refer to our Return Policy if the order has already shipped.

Shipping & Delivery Details

This Shipping Policy applies to orders shipped within the United States (excluding Hawaii & Alaska). By placing an order with us, you accept the policies contained herein.

Enjoy free shipping for orders over $99. Orders under $99 pay a flat shipping fee of $10.95. Benefit from complimentary shipping for your entire purchase delivered straight to your home, even for the larger items! *Applies only within the Continental US.


Estimated Delivery Time

Post shipment, anticipate your items within a timeframe of 3-5 business days. We utilize UPS and FedEx for smaller items. It's crucial to note that more substantial items and certain orders are dispatched via freight. Freight shipping is somewhat more intricate compared to regular parcel deliveries, hence understanding the process in advance ensures a smooth delivery experience.


Freight Shipment Specifics

The majority of freight items are shipped on pallets. Some delivery companies will reach out to fix a delivery slot, whereas others aim to drop off your order at the most accessible spot nearest to your home, preferably close to a garage. The shipping confirmation email will detail the specific delivery procedures to anticipate.


For Scheduled Delivery

Companies that arrange delivery slots necessitate your presence for the delivery and your signature for confirmation. Deliveries are made using a semi-truck with lift gate service, placing the shipment by the curb. Should you grant permission for the delivery to be left unsupervised, BBQ Kitchen Pros cannot assume responsibility for any ensuing damages. The process might seem daunting, but for a comprehensive understanding, we recommend you peruse our thorough freight delivery guide to prevent unforeseen challenges.


For Non-Scheduled Deliveries

Delivery services that don't operate on appointments don't mandate your presence or a scheduled delivery slot. There's also no signature required upon receipt. Without the hassle of scheduling or waiting around, let the delivery come to you. If you're home during the drop-off, the driver can be asked to place your items in the garage. If you're away, they'll position it close to the garage or main entry.

Dispatch Timeframe

Items are typically dispatched from our warehouse within 1-3 business days. Affordable $10.95 Flat-Rate Shipping Orders below $99+ benefit from a consistent shipping rate. As your purchase value goes up, your shipping charge remains unchanged!


Change of Address

Once your order is in transit, we cannot change the delivery address. If you need to change the delivery address, please contact us within 24 hours of placing your order at support@bbqkitchenpros.com.


Cancellations

You may cancel your order at any time before it has been dispatched. If your order has already been dispatched, please refer to our Return Policy.


Parcels Damaged in Transit

If you find that your parcel has been damaged in transit, please reject the parcel if possible and contact our customer service. If the parcel has been delivered without your presence, please contact customer service for further assistance.

If you have any questions or concerns regarding our Shipping Policy, please contact us at support@bbqkitchenpros.com.

Easy Returns

Easy Returns

  • 30-Day Returns Hassle-free returns within 30 days of purchase.
  • Easy Process – Contact us for quick approval and a prepaid return label.
  • No Restocking Fees – Enjoy full refunds without additional deductions.
  • Free Damage Protection – We’ll replace or refund damaged or incorrect items quickly, covering all shipping and additional costs for your convenience.
  • Custom Items Cannot Be Returned: All custom product sales are final. This includes Ready-To-Finish Outdoor Kitchens, color additions to grills and appliances, and special order items.
  • Prepaid Shipping Labels – Convenient return shipping within the continental US.
  • Return Shipping: We take care of all return logistics, and the shipping cost is deducted directly from your refund—no separate payments required.

 BBQ Kitchen Pros Return Policy

At BBQ Kitchen Pros, we want our customers to be completely satisfied with their purchases. If for any reason you are not satisfied with your order, we offer a return and refund policy.


30 Day Returns

We accept returns within 30 days of the date of purchase. If you wish to return an item, please contact our customer service department to receive an authorization number before shipping the item back to us. Please note that items returned without an authorization number will not be accepted. Items must be returned in new condition. 


Return Shipping

We stand behind our products and want you to be satisfied with them. In the case that you decide to return your purchase, we will gladly refund you for the product in its entirety minus the cost of shipping and return shipping incurred by BBQ Kitchen Pros.

To qualify for return shipping, items must be returned in the original packaging, and pallet, (if included) and within the continental US. Once your return is approved and processed, we will provide a prepaid return shipping label. Simply print the label and adhere to the package. Please ensure the returned item is packed securely to avoid damage during transit.

Remember, returns only apply to items returned in the original packaging. If an item is returned in non-original or damaged packaging, the customer may be responsible for any return shipping costs. In addition, freight shipping is scheduled for pick-up at a specific date and time, which is agreed upon by the customer. and customers must be there at the scheduled time. Missing scheduled freight time will result in a dry run fee which is issued by the shipping company. 


Damaged Items

If your order arrives damaged, defective, or incorrect, please make a note of it immediately when signing for delivery and send photos to support@bbqkitchenpros.com on the day of delivery. 

Original Packaging Please keep all the original packaging for any items that need to be returned. Items that are not returned in their original packaging may not be accepted for return.

Non-Refundable Items that become damaged after use are non-refundable unless specified under warranty.

We hope that our return and refund policy makes it easy for you to shop with confidence at BBQ Kitchen Pros. If you have any questions or concerns about our policy, please don't hesitate to contact our customer service department.


A. 30 Day Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. Items must be returned in new condition. You’ll also need a receipt or proof of purchase.


B. Easy Return Process

To start a return, you can contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530. Once your return is accepted, we’ll send you a return shipping label as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Items that are not eligible for return include the following:

Custom-made, special-order, and made-to-order products. Items are marked non-returnable in the item description. 


C. Damaged & Wrong Products & Issues

Please inspect your order upon reception and contact us immediately within 24 hours if the item is defective or damaged or if you received the wrong item so that we can evaluate the issue and make it right. To return your product, you should contact our mail. Depending on where you live, the time it may take for your exchanged product to reach you may vary.


D. Exchanges

We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530.


E. No Re-stocking Fees

For our products, there is no Restocking Fee.


F. Refunds

We will notify you once we’ve received and inspected your return and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded back to your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund too.