New Castle 62-Inch Grill Island with 32-Inch Summerset Grill
by New Castle
Save Liquid error (snippets/product-badge line 32): Computation results in '-Infinity'%
$5,599.99
+ Free Shipping
| /
Fully Assembled (Except Grill Head)
White Glove Delivery Available 888-678-3530
Call For Lowest Price! 888-678-3530
No Sales Tax (Excl. NY)
Owner Operated Customer Service - Open 7 Days A Week
30-Day Easy Returns - No Restocking Fees
- Description
- Specs & Dimensions
- Shipping & Delivery Info
- Easy Returns
Description
New Castle 5 Ft Grill Island with 32-Inch Summerset Grill
Key Features
- Strong and Weatherproof – Made with lightweight aluminum that won’t rust and has a tough outdoor powder coating.
- Lots of Storage – Two big 30" x 20" doors under the grill give space for propane tanks and tools.
-
Customizable Storage
- Add a 15" pull-out trash drawer to make cleanup easy.
- Or pick a door-drawer combo with a 15" drawer for BBQ tools and a side door for extra storage.
- Choose Your Grill – Pick between the 32-inch Summerset Sizzler or the 32-inch Summerset Sizzler Pro for top-quality grilling.
- Soft-Close Doors & Drawers – Open and close smoothly without slamming.
- Stable on Any Surface – Leg levelers keep the grill steady, even on uneven patios.
- Large Countertop – A big, weather-resistant aluminum top gives you room for food prep, drinks, and plating.
- No Assembly Needed – Comes fully assembled! Just unbox, start your grill, and cook delicious meals.
The Ultimate Grilling Island: New Castle 62-Inch with Summerset Grill
Take your grilling to the next level with the New Castle 62-Inch Grill Island, paired with a high-quality Summerset Grill.
Built to Last
- Made with anodized aluminum and a tough powder-coated finish, this grill island resists bad weather while staying stylish.
- Under the grill, 30" double doors store propane tanks, tools, and accessories so everything stays organized.
-
Custom Storage Options – Choose either:
- A 15" trash drawer for easy cleanup.
- A 15" drawer & single door combo for extra storage.
Your Choice of Grills
Pick the 32-inch Summerset Sizzler or the upgraded 32-inch Summerset Sizzler Pro, both made to give you perfect BBQ results every time.
More Great Features
- Soft-close doors & drawers for easy and quiet operation.
- Leg levelers keep the island steady on any surface.
- Spacious aluminum countertop – Great for food prep and serving.
- Fully assembled – Just unbox, light the grill, and enjoy cooking!
Choose Your Grill Option
Summerset Sizzler 32-Inch 4-Burner Gas Grill with Rear Infrared Burner
- 48,000 BTUs – 4 powerful burners for even heating and great searing.
- 702.8 sq. in. Cooking Area – Grill up to 24 burgers at once!
- Strong Stainless Steel Build – Made to last outdoors.
- Double-Walled Hood – Keeps heat inside and prevents damage.
- 15,000 BTU Ceramic Rear Burner – Great for slow roasting and rotisserie.
- Heavy-Duty Grill Grates – Thick 8mm steel for even cooking.
- Even-Heat Briquettes – Distributes heat and adds a smoky flavor.
- Easy Start Ignition – Flame Thrower system with a backup ignition.
- 3-Inch Thermometer – Helps you cook at the perfect temperature.
Why You'll Love It
With high-powered burners and top-notch materials, this grill heats up fast and stays hot, making grilling easy and fun. The stainless steel design holds up in all weather. The double-walled hood keeps heat inside for consistent cooking.
Cook big meals with 702.8 sq. in. of space, perfect for burgers, steaks, and more! The ceramic briquette system spreads heat evenly while adding a delicious smoky taste to your food.
Starting up is easy with the Flame Thrower ignition and backup system, so you’re always ready to grill. The rear ceramic burner is perfect for rotisserie cooking, making juicy, restaurant-quality meals at home.
Summerset Sizzler Pro 32-Inch 4-Burner Gas Grill with Infrared Burner
- 48,000 BTUs – 4 burners for powerful, even heat.
- 702.8 sq. in. Cooking Area – Grill up to 24 burgers at once.
- Strong 304 Stainless Steel – Built to last outdoors.
- Double-Walled Hood – Holds heat and prevents discoloration.
- 15,000 BTU Ceramic Rear Burner – Perfect for rotisserie.
- Even-Heat Briquettes – Distributes heat and enhances flavor.
- Built-In Halogen Lights – Grill anytime, even at night.
- Flame Thrower Ignition with Backup – Reliable and safe startup.
- 3-Inch Thermometer – Helps control cooking temperature.
- Blue LED Control Knobs – Stylish lighting for nighttime grilling.
Why You'll Love It
The Sizzler Pro gives you top-tier grilling power with 48,000 BTUs across 4 burners for even cooking and perfect searing.
The 702.8 sq. in. cooking area is big enough for a party, while the stainless steel build keeps it durable in all weather. The ceramic briquettes spread heat evenly while adding flavor.
No more grilling in the dark! The built-in Halogen lights make it easy to cook anytime. The blue LED lights on the control knobs add a sleek look, while the rear ceramic burner is perfect for slow-roasting meats or rotisserie.
Summerset Warranty
Summerset gas grills offer a lifetime warranty against manufacturing and workmanship defects for construction, cooking grates, burners, burner covers, valves, heat zone separators, ceramic briquette systems, and temperature gauges. Electrical components and all other parts are covered for three (3) years. Labor is not included. To validate the warranty, submit the registration form online within 30 days of purchase.
New Castle Grill Island Warranty
New Castle Grill Island by NDL features a three (3) year limited lifetime warranty on their products.
Manufacturers Information
Click here for the Summerset Sizzler 32 Inch Grill Owner's Manual
Click here for the Summerset Sizzler Pro 32 Inch Grill Owner's Manual
Click here for Summerset Warranty Information
Click here for Summerset Cut-Out Dimensions
Click here for About Summerset
Order your grill island now with free shipping!
Specs & Dimensions
New Castle 62-Inch Grill Island with 32-Inch Summerset Grill |
|
|---|---|
| Model | New Castle by Stoll Industries |
| Countertop Width | 62" |
| Depth | 30" |
| Height | 36.5" |
| Countertop Thickness | 4" |
| Grill Island Base Material | Heavy-Gauged Aluminum |
| Countertop Material | Heavy-Gauged Aluminum |
| Exterior Paint Type | Outdoor Rated Powder Coated Finishes |
| Grill Island Base Color | Silver Mist |
| Countertop Color | Aluminum Concrete |
| Outdoor Kitchen Shape | I-Shaped |
| Grill Options |
|
| Grill Fuel Type | Natural Gas or Propane |
| Grill Total BTUs |
|
| Grill Number of Burners | 4 Burners |
| Grill Width |
|
| Grill Depth |
|
| Grill Height |
|
| Grill Total Grilling Area |
|
| Grill Main Grilling Area |
|
| Grill Secondary Grilling Area |
|
| Grill Burger Count |
|
| Grill Ignition Type |
|
| Grill Ceramic Backburner |
|
| Grill CeramicBackburner BTUs |
|
| Rotisserie Kit | Available (Both Grills) |
| Double Access Door Dimensions | 30" (w) x 20" (h) |
| Trash Pull-Out Drawer Dimensions | 15" (w) x 26" (h) |
| Door/Drawer Combo Cabinet Dimenions |
|
| Self Closing Doors & Drawers | Included |
| Stainless Steel Lined Drawers | Included |
| Door & Drawer Handle Material | Stainless Steel |
| Leg Levelers | Included |
Shipping & Delivery Info
Shipping Quick Facts
- Free Shipping: Available for orders over $99 within the Continental US.
- Flat-Rate Shipping: $10.95 for orders under $99.
- Free Curbside Liftgate Delivery: Included with all freight and LTL deliveries.
- White Glove & Installation Service Available: Call 888-678-3530 to arrange your installation and delivery.
- Scheduled Delivery Appointments: All freight and LTL deliveries include a scheduled appointment at your convenience to ensure you're home.
- Cancellations: Allowed before dispatch; refer to our Return Policy if the order has already shipped.
Shipping & Delivery Details
This Shipping Policy applies to orders shipped within the United States (excluding Hawaii & Alaska). By placing an order with us, you accept the policies contained herein.
Enjoy free shipping for orders over $99. Orders under $99 pay a flat shipping fee of $10.95. Benefit from complimentary shipping for your entire purchase delivered straight to your home, even for the larger items! *Applies only within the Continental US.
Estimated Delivery Time
Post shipment, anticipate receiving your items within a timeframe of 3-5 business days. We utilize UPS and FedEx for smaller items. It's crucial to note that more substantial items and certain orders are dispatched via freight. Freight shipping is somewhat more intricate compared to regular parcel deliveries, hence understanding the process in advance ensures a smooth delivery experience.
Freight Shipment Specifics
The majority of freight items are shipped on pallets. Some delivery companies will reach out to fix a delivery slot, whereas others aim to drop off your order at the most accessible spot nearest to your home, preferably close to a garage. The shipping confirmation email will detail the specific delivery procedures to anticipate.
For Scheduled Delivery
Companies that arrange delivery slots necessitate your presence for the delivery and your signature for confirmation. Deliveries are made using a semi-truck with lift gate service, placing the shipment by the curb. Should you grant permission for the delivery to be left unsupervised, BBQ Kitchen Pros cannot assume responsibility for any ensuing damages. The process might seem daunting, but for a comprehensive understanding, we recommend you peruse our thorough freight delivery guide to prevent unforeseen challenges.
For Non-Scheduled Deliveries
Delivery services that don't operate on appointments don't mandate your presence or a scheduled delivery slot. There's also no signature required upon receipt. Without the hassle of scheduling or waiting around, let the delivery come to you. If you're home during the drop-off, the driver can be asked to place your items in the garage. If you're away, they'll position it close to the garage or main entry.
Dispatch Timeframe
Items are typically dispatched from our warehouse within 1-3 business days. Affordable $10.95 Flat-Rate Shipping Orders below $99+ benefit from a consistent shipping rate. As your purchase value goes up, your shipping charge remains unchanged!
Change of Address
Once your order is in transit, we cannot change the delivery address. If you need to change the delivery address, please contact us within 24 hours of placing your order at support@bbqkitchenpros.com.
Cancellations
You may cancel your order at any time before it has been dispatched. If your order has already been dispatched, please refer to our Return Policy.
Parcels Damaged in Transit
If you find that your parcel has been damaged in transit, please reject the parcel if possible and contact our customer service. If the parcel has been delivered without your presence, please contact customer service for further assistance.
If you have any questions or concerns regarding our Shipping Policy, please contact us at support@bbqkitchenpros.com.
Easy Returns
Easy Returns
- 30-Day Returns – Hassle-free returns within 30 days of purchase.
- Easy Process – Contact us for quick approval and a prepaid return label.
- No Restocking Fees – Enjoy full refunds without additional deductions.
- Free Damage Protection – We’ll replace or refund damaged or incorrect items quickly, covering all shipping and additional costs for your convenience.
- Prepaid Shipping Labels – Convenient return shipping within the continental US.
- Return Shipping: We take care of all return logistics, and the shipping cost is deducted directly from your refund—no separate payments required.
BBQ Kitchen Pros Return Policy
At BBQ Kitchen Pros, we want our customers to be completely satisfied with their purchases. If for any reason you are not satisfied with your order, we offer a return and refund policy.
30 Day Returns
We accept returns within 30 days of the date of purchase. If you wish to return an item, please contact our customer service department to receive an authorization number before shipping the item back to us. Please note that items returned without an authorization number will not be accepted. Items must be returned in new condition.
Return Shipping
We stand behind our products and want you to be satisfied with them. In the case that you decide to return your purchase, we will gladly refund you for the product in its entirety minus the cost of shipping and return shipping incurred by BBQ Kitchen Pros.
To qualify for return shipping, items must be returned in the original packaging, and pallet, (if included) and within the continental US. Once your return is approved and processed, we will provide a prepaid return shipping label. Simply print the label and adhere to the package. Please ensure the returned item is packed securely to avoid damage during transit.
Remember, returns only apply to items returned in the original packaging. If an item is returned in non-original or damaged packaging, the customer may be responsible for any return shipping costs. In addition, freight shipping is scheduled for pick-up at a specific date and time, which is agreed upon by the customer. and customers must be there at the scheduled time. Missing scheduled freight time will result in a dry run fee which is issued by the shipping company.
Damaged Items
If your order arrives damaged, defective, or incorrect, please make a note of it immediately when signing for delivery and send photos to support@bbqkitchenpros.com on the day of delivery.
Original Packaging Please keep all the original packaging for any items that need to be returned. Items that are not returned in their original packaging may not be accepted for return.
Non-Refundable Items that become damaged after use are non-refundable unless specified under warranty.
We hope that our return and refund policy makes it easy for you to shop with confidence at BBQ Kitchen Pros. If you have any questions or concerns about our policy, please don't hesitate to contact our customer service department.
A. 30 Day Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. Items must be returned in new condition. You’ll also need a receipt or proof of purchase.
B. Easy Return Process
To start a return, you can contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530. Once your return is accepted, we’ll send you a return shipping label as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Items that are not eligible for return include the following:
Custom-made, special-order, and made-to-order products. Items are marked non-returnable in the item description.
C. Damaged & Wrong Products & Issues
Please inspect your order upon reception and contact us immediately within 24 hours if the item is defective or damaged or if you received the wrong item so that we can evaluate the issue and make it right. To return your product, you should contact our mail. Depending on where you live, the time it may take for your exchanged product to reach you may vary.
D. Exchanges
We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530.
E. No Re-stocking Fees
For our products, there is no Restocking Fee.
F. Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded back to your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund too.
placeholder
- Description
- Specs & Dimensions
- Shipping & Delivery Info
- Easy Returns
Description
New Castle 5 Ft Grill Island with 32-Inch Summerset Grill
Key Features
- Strong and Weatherproof – Made with lightweight aluminum that won’t rust and has a tough outdoor powder coating.
- Lots of Storage – Two big 30" x 20" doors under the grill give space for propane tanks and tools.
-
Customizable Storage
- Add a 15" pull-out trash drawer to make cleanup easy.
- Or pick a door-drawer combo with a 15" drawer for BBQ tools and a side door for extra storage.
- Choose Your Grill – Pick between the 32-inch Summerset Sizzler or the 32-inch Summerset Sizzler Pro for top-quality grilling.
- Soft-Close Doors & Drawers – Open and close smoothly without slamming.
- Stable on Any Surface – Leg levelers keep the grill steady, even on uneven patios.
- Large Countertop – A big, weather-resistant aluminum top gives you room for food prep, drinks, and plating.
- No Assembly Needed – Comes fully assembled! Just unbox, start your grill, and cook delicious meals.
The Ultimate Grilling Island: New Castle 62-Inch with Summerset Grill
Take your grilling to the next level with the New Castle 62-Inch Grill Island, paired with a high-quality Summerset Grill.
Built to Last
- Made with anodized aluminum and a tough powder-coated finish, this grill island resists bad weather while staying stylish.
- Under the grill, 30" double doors store propane tanks, tools, and accessories so everything stays organized.
-
Custom Storage Options – Choose either:
- A 15" trash drawer for easy cleanup.
- A 15" drawer & single door combo for extra storage.
Your Choice of Grills
Pick the 32-inch Summerset Sizzler or the upgraded 32-inch Summerset Sizzler Pro, both made to give you perfect BBQ results every time.
More Great Features
- Soft-close doors & drawers for easy and quiet operation.
- Leg levelers keep the island steady on any surface.
- Spacious aluminum countertop – Great for food prep and serving.
- Fully assembled – Just unbox, light the grill, and enjoy cooking!
Choose Your Grill Option
Summerset Sizzler 32-Inch 4-Burner Gas Grill with Rear Infrared Burner
- 48,000 BTUs – 4 powerful burners for even heating and great searing.
- 702.8 sq. in. Cooking Area – Grill up to 24 burgers at once!
- Strong Stainless Steel Build – Made to last outdoors.
- Double-Walled Hood – Keeps heat inside and prevents damage.
- 15,000 BTU Ceramic Rear Burner – Great for slow roasting and rotisserie.
- Heavy-Duty Grill Grates – Thick 8mm steel for even cooking.
- Even-Heat Briquettes – Distributes heat and adds a smoky flavor.
- Easy Start Ignition – Flame Thrower system with a backup ignition.
- 3-Inch Thermometer – Helps you cook at the perfect temperature.
Why You'll Love It
With high-powered burners and top-notch materials, this grill heats up fast and stays hot, making grilling easy and fun. The stainless steel design holds up in all weather. The double-walled hood keeps heat inside for consistent cooking.
Cook big meals with 702.8 sq. in. of space, perfect for burgers, steaks, and more! The ceramic briquette system spreads heat evenly while adding a delicious smoky taste to your food.
Starting up is easy with the Flame Thrower ignition and backup system, so you’re always ready to grill. The rear ceramic burner is perfect for rotisserie cooking, making juicy, restaurant-quality meals at home.
Summerset Sizzler Pro 32-Inch 4-Burner Gas Grill with Infrared Burner
- 48,000 BTUs – 4 burners for powerful, even heat.
- 702.8 sq. in. Cooking Area – Grill up to 24 burgers at once.
- Strong 304 Stainless Steel – Built to last outdoors.
- Double-Walled Hood – Holds heat and prevents discoloration.
- 15,000 BTU Ceramic Rear Burner – Perfect for rotisserie.
- Even-Heat Briquettes – Distributes heat and enhances flavor.
- Built-In Halogen Lights – Grill anytime, even at night.
- Flame Thrower Ignition with Backup – Reliable and safe startup.
- 3-Inch Thermometer – Helps control cooking temperature.
- Blue LED Control Knobs – Stylish lighting for nighttime grilling.
Why You'll Love It
The Sizzler Pro gives you top-tier grilling power with 48,000 BTUs across 4 burners for even cooking and perfect searing.
The 702.8 sq. in. cooking area is big enough for a party, while the stainless steel build keeps it durable in all weather. The ceramic briquettes spread heat evenly while adding flavor.
No more grilling in the dark! The built-in Halogen lights make it easy to cook anytime. The blue LED lights on the control knobs add a sleek look, while the rear ceramic burner is perfect for slow-roasting meats or rotisserie.
Summerset Warranty
Summerset gas grills offer a lifetime warranty against manufacturing and workmanship defects for construction, cooking grates, burners, burner covers, valves, heat zone separators, ceramic briquette systems, and temperature gauges. Electrical components and all other parts are covered for three (3) years. Labor is not included. To validate the warranty, submit the registration form online within 30 days of purchase.
New Castle Grill Island Warranty
New Castle Grill Island by NDL features a three (3) year limited lifetime warranty on their products.
Manufacturers Information
Click here for the Summerset Sizzler 32 Inch Grill Owner's Manual
Click here for the Summerset Sizzler Pro 32 Inch Grill Owner's Manual
Click here for Summerset Warranty Information
Click here for Summerset Cut-Out Dimensions
Click here for About Summerset
Order your grill island now with free shipping!
Specs & Dimensions
New Castle 62-Inch Grill Island with 32-Inch Summerset Grill |
|
|---|---|
| Model | New Castle by Stoll Industries |
| Countertop Width | 62" |
| Depth | 30" |
| Height | 36.5" |
| Countertop Thickness | 4" |
| Grill Island Base Material | Heavy-Gauged Aluminum |
| Countertop Material | Heavy-Gauged Aluminum |
| Exterior Paint Type | Outdoor Rated Powder Coated Finishes |
| Grill Island Base Color | Silver Mist |
| Countertop Color | Aluminum Concrete |
| Outdoor Kitchen Shape | I-Shaped |
| Grill Options |
|
| Grill Fuel Type | Natural Gas or Propane |
| Grill Total BTUs |
|
| Grill Number of Burners | 4 Burners |
| Grill Width |
|
| Grill Depth |
|
| Grill Height |
|
| Grill Total Grilling Area |
|
| Grill Main Grilling Area |
|
| Grill Secondary Grilling Area |
|
| Grill Burger Count |
|
| Grill Ignition Type |
|
| Grill Ceramic Backburner |
|
| Grill CeramicBackburner BTUs |
|
| Rotisserie Kit | Available (Both Grills) |
| Double Access Door Dimensions | 30" (w) x 20" (h) |
| Trash Pull-Out Drawer Dimensions | 15" (w) x 26" (h) |
| Door/Drawer Combo Cabinet Dimenions |
|
| Self Closing Doors & Drawers | Included |
| Stainless Steel Lined Drawers | Included |
| Door & Drawer Handle Material | Stainless Steel |
| Leg Levelers | Included |
Shipping & Delivery Info
Shipping Quick Facts
- Free Shipping: Available for orders over $99 within the Continental US.
- Flat-Rate Shipping: $10.95 for orders under $99.
- Free Curbside Liftgate Delivery: Included with all freight and LTL deliveries.
- White Glove & Installation Service Available: Call 888-678-3530 to arrange your installation and delivery.
- Scheduled Delivery Appointments: All freight and LTL deliveries include a scheduled appointment at your convenience to ensure you're home.
- Cancellations: Allowed before dispatch; refer to our Return Policy if the order has already shipped.
Shipping & Delivery Details
This Shipping Policy applies to orders shipped within the United States (excluding Hawaii & Alaska). By placing an order with us, you accept the policies contained herein.
Enjoy free shipping for orders over $99. Orders under $99 pay a flat shipping fee of $10.95. Benefit from complimentary shipping for your entire purchase delivered straight to your home, even for the larger items! *Applies only within the Continental US.
Estimated Delivery Time
Post shipment, anticipate receiving your items within a timeframe of 3-5 business days. We utilize UPS and FedEx for smaller items. It's crucial to note that more substantial items and certain orders are dispatched via freight. Freight shipping is somewhat more intricate compared to regular parcel deliveries, hence understanding the process in advance ensures a smooth delivery experience.
Freight Shipment Specifics
The majority of freight items are shipped on pallets. Some delivery companies will reach out to fix a delivery slot, whereas others aim to drop off your order at the most accessible spot nearest to your home, preferably close to a garage. The shipping confirmation email will detail the specific delivery procedures to anticipate.
For Scheduled Delivery
Companies that arrange delivery slots necessitate your presence for the delivery and your signature for confirmation. Deliveries are made using a semi-truck with lift gate service, placing the shipment by the curb. Should you grant permission for the delivery to be left unsupervised, BBQ Kitchen Pros cannot assume responsibility for any ensuing damages. The process might seem daunting, but for a comprehensive understanding, we recommend you peruse our thorough freight delivery guide to prevent unforeseen challenges.
For Non-Scheduled Deliveries
Delivery services that don't operate on appointments don't mandate your presence or a scheduled delivery slot. There's also no signature required upon receipt. Without the hassle of scheduling or waiting around, let the delivery come to you. If you're home during the drop-off, the driver can be asked to place your items in the garage. If you're away, they'll position it close to the garage or main entry.
Dispatch Timeframe
Items are typically dispatched from our warehouse within 1-3 business days. Affordable $10.95 Flat-Rate Shipping Orders below $99+ benefit from a consistent shipping rate. As your purchase value goes up, your shipping charge remains unchanged!
Change of Address
Once your order is in transit, we cannot change the delivery address. If you need to change the delivery address, please contact us within 24 hours of placing your order at support@bbqkitchenpros.com.
Cancellations
You may cancel your order at any time before it has been dispatched. If your order has already been dispatched, please refer to our Return Policy.
Parcels Damaged in Transit
If you find that your parcel has been damaged in transit, please reject the parcel if possible and contact our customer service. If the parcel has been delivered without your presence, please contact customer service for further assistance.
If you have any questions or concerns regarding our Shipping Policy, please contact us at support@bbqkitchenpros.com.
Easy Returns
Easy Returns
- 30-Day Returns – Hassle-free returns within 30 days of purchase.
- Easy Process – Contact us for quick approval and a prepaid return label.
- No Restocking Fees – Enjoy full refunds without additional deductions.
- Free Damage Protection – We’ll replace or refund damaged or incorrect items quickly, covering all shipping and additional costs for your convenience.
- Prepaid Shipping Labels – Convenient return shipping within the continental US.
- Return Shipping: We take care of all return logistics, and the shipping cost is deducted directly from your refund—no separate payments required.
BBQ Kitchen Pros Return Policy
At BBQ Kitchen Pros, we want our customers to be completely satisfied with their purchases. If for any reason you are not satisfied with your order, we offer a return and refund policy.
30 Day Returns
We accept returns within 30 days of the date of purchase. If you wish to return an item, please contact our customer service department to receive an authorization number before shipping the item back to us. Please note that items returned without an authorization number will not be accepted. Items must be returned in new condition.
Return Shipping
We stand behind our products and want you to be satisfied with them. In the case that you decide to return your purchase, we will gladly refund you for the product in its entirety minus the cost of shipping and return shipping incurred by BBQ Kitchen Pros.
To qualify for return shipping, items must be returned in the original packaging, and pallet, (if included) and within the continental US. Once your return is approved and processed, we will provide a prepaid return shipping label. Simply print the label and adhere to the package. Please ensure the returned item is packed securely to avoid damage during transit.
Remember, returns only apply to items returned in the original packaging. If an item is returned in non-original or damaged packaging, the customer may be responsible for any return shipping costs. In addition, freight shipping is scheduled for pick-up at a specific date and time, which is agreed upon by the customer. and customers must be there at the scheduled time. Missing scheduled freight time will result in a dry run fee which is issued by the shipping company.
Damaged Items
If your order arrives damaged, defective, or incorrect, please make a note of it immediately when signing for delivery and send photos to support@bbqkitchenpros.com on the day of delivery.
Original Packaging Please keep all the original packaging for any items that need to be returned. Items that are not returned in their original packaging may not be accepted for return.
Non-Refundable Items that become damaged after use are non-refundable unless specified under warranty.
We hope that our return and refund policy makes it easy for you to shop with confidence at BBQ Kitchen Pros. If you have any questions or concerns about our policy, please don't hesitate to contact our customer service department.
A. 30 Day Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. Items must be returned in new condition. You’ll also need a receipt or proof of purchase.
B. Easy Return Process
To start a return, you can contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530. Once your return is accepted, we’ll send you a return shipping label as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Items that are not eligible for return include the following:
Custom-made, special-order, and made-to-order products. Items are marked non-returnable in the item description.
C. Damaged & Wrong Products & Issues
Please inspect your order upon reception and contact us immediately within 24 hours if the item is defective or damaged or if you received the wrong item so that we can evaluate the issue and make it right. To return your product, you should contact our mail. Depending on where you live, the time it may take for your exchanged product to reach you may vary.
D. Exchanges
We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530.
E. No Re-stocking Fees
For our products, there is no Restocking Fee.
F. Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded back to your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund too.
