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Fire Magic Electric EL500 31-Inch Electric Post Mount Grill
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Fire Magic Electric EL500 31-Inch Post Mount Grill w/ Dual Touchscreen Control, Digital Timer, Bluetooth & Magic Window

SKU EL500s-4Z1E-P6
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Original Price $8,457.00
Current Price $7,611.30
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Fire Magic EL500 Electric Grill w/ Dual Touchscreen Control


Key Features:

  • Includes Patio Post Mount: This stainless steel mount with dual side shelves is perfect for patios with limited space.
  • Thermostatic Control with Touchscreen Panel & Bluetooth – Control grill temperature via the sleek glass touchscreen or remotely using Bluetooth from your smartphone.
  • Preheats in Less Than 15 Minutes – Quick heat-up time for fast and efficient grilling.
  • Advanced Dual-Zone Thermostatic Control – Enables precise temperature adjustments across different cooking areas.
  • Crafted from 304 Stainless Steel – Built for ultimate durability and long-lasting outdoor use, featuring a sleek stainless finish.
  • Magic View Window – Monitor your food without opening the lid and losing heat.
  • Diamond Sear Cooking Grids – Patented design enhances flavor and provides even heat distribution.
  • Temperature Range Up to 700°F – Perfect for searing steaks and enhancing food flavors.
  • 480 Sq. Inches of Cooking Space – Plenty of room to grill for gatherings and large meals.
  • Removable Warming Rack – Provides additional space for warming buns and slow-cooking foods.
  • Easy-to-Clean Drip Tray – Collects excess grease and drippings for effortless cleanup.

Fire Magic EL500 Electric Grill – Smart, Powerful, and Built to Last

The Fire Magic EL500 31-Inch Post Mount Electric Grill is a game-changer in outdoor cooking, delivering unmatched performance, smart technology, and precision grilling without the need for gas or charcoal. Whether you’re a seasoned pitmaster or an electric grilling enthusiast, this high-end grill brings a modern, eco-friendly alternative to traditional grilling without compromising on power, heat retention, or searing ability.

This freestanding electric grill features a Fire Magic Patio Post for easy installation on your patio or by the pool. Made from 304 stainless steel giving you a sturdy compact cooking area with dual side shelves providing an expanded cooking area. Designed for easy installation and perfect for areas with limited space. 

This advanced electric grill is powered by dual thermostatic heating elements capable of reaching temperatures up to 700°F, making it perfect for high-heat searing, slow cooking, and everything in between. Unlike conventional electric grills, the EL500 features two independently controlled temperature zones, allowing you to grill multiple foods at different heat settings. Sear your steaks on high while gently grilling delicate seafood or vegetables on a lower setting – all at the same time.

Say goodbye to the guesswork and hello to precise digital control. The sleek black glass touchscreen control panel allows you to set and monitor temperatures with pinpoint accuracy, ensuring perfect grilling results every time. For added convenience, Bluetooth connectivity lets you control your grill remotely from your smartphone, giving you the flexibility to adjust heat settings and check cooking progress without standing by the grill. Whether you're entertaining guests or multitasking in your outdoor kitchen, you’re always in control.

Unlike standard stainless steel grates, Fire Magic’s patented Diamond Sear Cooking Grids are designed with a unique trapezoidal shape, maximizing contact with food for better heat retention, improved searing, and faster cooking times. These heavy-duty stainless steel grates evenly distribute heat across the 480 square-inch grilling surface, eliminating hot and cold spots. The result? Beautifully seared meats, perfectly grilled vegetables, and enhanced flavors in every bite.

One of the best features of the Fire Magic EL500 is its Magic View Ceramic Glass Window, an industry-leading innovation that allows you to monitor your food without lifting the lid. This helps maintain a consistent cooking temperature, preventing heat loss and ensuring even, efficient grilling. The double-walled oven lid further enhances heat retention and energy efficiency, making this grill one of the most powerful and fuel-efficient electric options on the market.

The EL500’s dual-zone heat control system provides unparalleled temperature precision. Equipped with a digital thermometer and built-in meat probe, this grill ensures that your food is cooked exactly to your desired doneness. Whether you want a juicy, medium-rare steak or perfectly roasted poultry, the smart thermostat system continuously regulates heat for flawless results every time.

Traditional charcoal or gas grills can take a while to preheat, but the Fire Magic EL500 reaches optimal grilling temperature in less than 15 minutes. This means you spend less time waiting and more time enjoying your food. Whether you’re hosting a backyard gathering or grilling a quick weeknight meal, this grill is ready when you are.

In addition to its main grilling area, the EL500 comes with a removable stainless steel warming rack that provides 150 square inches of extra space to keep food warm, toast buns, or slow-cook delicate items. The large, easy-to-clean drip tray catches excess grease and drippings, making post-grilling cleanup quick and hassle-free.

As an electric grill, the Fire Magic EL500 is a clean and environmentally friendly alternative to traditional grills. There are no open flames, no propane tanks, and no carbon emissions, making it safer for use in enclosed spaces, patios, balconies, and areas with strict fire regulations. With zero gas leaks or flare-ups, it’s also safer for homes with children or pets.


Why Choose the Fire Magic EL500?

  • Smart Technology – Touchscreen panel with Bluetooth connectivity for remote grilling control.
  • High-Performance Cooking – Heats up to 700°F, perfect for searing, grilling, and roasting.
  • Diamond Sear Cooking Grates – Unmatched heat retention and even cooking distribution.
  • Dual Temperature Zones – Cook multiple foods at different heat settings simultaneously.
  • Magic View Window – Monitor cooking progress without losing heat.
  • Fast Preheat Time – Ready to grill in under 15 minutes.
  • Eco-Friendly & Safe – No gas, no flames, and no emissions.

If you want a powerful, stylish, and cutting-edge electric grill that rivals the performance of high-end gas grills, the Fire Magic EL500 is the ultimate solution. Designed for serious grillers who demand precision, innovation, and durability, this premium electric grill delivers restaurant-quality results with every cook.


Warranty Information

Fire Magic offers a lifetime warranty on stainless steel components, five (5) years on heating elements, and one (1) year on electrical components. Labor costs are not included. Please refer to the manufacturer's manual for full warranty details.


Manufacturer Information

Click here for the Owner's Manual

Click here for the Brochure


Order now with free shipping!

Fire Magic Electric EL500 Post Mount Grill

Model Number EL500s-4Z1E-P6
Fuel Type Electric
Collection Echelon Series
Width 56 1/8"
Depth 23 3/4"
Height 43 1/2"
Configuration Freestanding
Exterior Material 304 Stainless Steel
Cooking Grate Material Stainless Steel
Cooking Grate Type Diamond Sear Cooking Grates
Cooking Grid Dimensions 30" x 16"
Main Grilling Area 480 Sq. Inches
Secondary Grilling Area 150 Sq. Inches
Total Grilling Area 630 Sq. Inches
WiFi/Bluetooth Enabled Bluetooth Only
Meat Probe Included
Thermometer Digital
Max Temp 700°
Grill Lights Internal
Magic View Window Included
Power Requirement 240 VAC
Made in the USA Yes

Shipping Quick Facts

  • Free Shipping: Available for orders over $99 within the Continental US.
  • Flat-Rate Shipping: $10.95 for orders under $99.
  • Free Curbside Liftgate Delivery: Included with all freight and LTL deliveries.
  • Scheduled Delivery Appointments: All freight and LTL deliveries include a scheduled appointment at your convenience to ensure you're home.
  • Cancellations: Allowed before dispatch; refer to our Return Policy if the order has already shipped.

Shipping & Delivery Details

This Shipping Policy applies to orders shipped within the United States (excluding Hawaii & Alaska). By placing an order with us, you accept the policies contained herein.

Enjoy free shipping for orders over $99. Orders under $99 pay a flat shipping fee of $10.95. Benefit from complimentary shipping for your entire purchase delivered straight to your home, even for the larger items! *Applies only within the Continental US.


Estimated Delivery Time

Post shipment, anticipate your items within a timeframe of 3-5 business days. We utilize UPS and FedEx for smaller items. It's crucial to note that more substantial items and certain orders are dispatched via freight. Freight shipping is somewhat more intricate compared to regular parcel deliveries, hence understanding the process in advance ensures a smooth delivery experience.


Freight Shipment Specifics

The majority of freight items are shipped on pallets. Some delivery companies will reach out to fix a delivery slot, whereas others aim to drop off your order at the most accessible spot nearest to your home, preferably close to a garage. The shipping confirmation email will detail the specific delivery procedures to anticipate.


For Scheduled Delivery

Companies that arrange delivery slots necessitate your presence for the delivery and your signature for confirmation. Deliveries are made using a semi-truck with lift gate service, placing the shipment by the curb. Should you grant permission for the delivery to be left unsupervised, BBQ Kitchen Pros cannot assume responsibility for any ensuing damages. The process might seem daunting, but for a comprehensive understanding, we recommend you peruse our thorough freight delivery guide to prevent unforeseen challenges.


For Non-Scheduled Deliveries

Delivery services that don't operate on appointments don't mandate your presence or a scheduled delivery slot. There's also no signature required upon receipt. Without the hassle of scheduling or waiting around, let the delivery come to you. If you're home during the drop-off, the driver can be asked to place your items in the garage. If you're away, they'll position it close to the garage or main entry.

Dispatch Timeframe

Items are typically dispatched from our warehouse within 1-3 business days. Affordable $10.95 Flat-Rate Shipping Orders below $99+ benefit from a consistent shipping rate. As your purchase value goes up, your shipping charge remains unchanged!


Change of Address

Once your order is in transit, we cannot change the delivery address. If you need to change the delivery address, please contact us within 24 hours of placing your order at support@bbqkitchenpros.com.


Cancellations

You may cancel your order at any time before it has been dispatched. If your order has already been dispatched, please refer to our Return Policy.


Parcels Damaged in Transit

If you find that your parcel has been damaged in transit, please reject the parcel if possible and contact our customer service. If the parcel has been delivered without your presence, please contact customer service for further assistance.

If you have any questions or concerns regarding our Shipping Policy, please contact us at support@bbqkitchenpros.com.

Easy Returns

  • 30-Day Returns Hassle-free returns within 30 days of purchase.
  • Easy Process – Contact us for quick approval and a prepaid return label.
  • No Restocking Fees – Enjoy full refunds without additional deductions.
  • Free Damage Protection – We’ll replace or refund damaged or incorrect items quickly, covering all shipping and additional costs for your convenience.
  • Custom Items Cannot Be Returned: All custom product sales are final. This includes Ready-To-Finish Outdoor Kitchens, color additions to grills and appliances, and special order items.
  • Prepaid Shipping Labels – Convenient return shipping within the continental US.
  • Return Shipping: We take care of all return logistics, and the shipping cost is deducted directly from your refund—no separate payments required.

 BBQ Kitchen Pros Return Policy

At BBQ Kitchen Pros, we want our customers to be completely satisfied with their purchases. If for any reason you are not satisfied with your order, we offer a return and refund policy.


30 Day Returns

We accept returns within 30 days of the date of purchase. If you wish to return an item, please contact our customer service department to receive an authorization number before shipping the item back to us. Please note that items returned without an authorization number will not be accepted. Items must be returned in new condition. 


Return Shipping

We stand behind our products and want you to be satisfied with them. In the case that you decide to return your purchase, we will gladly refund you for the product in its entirety minus the cost of shipping and return shipping incurred by BBQ Kitchen Pros.

To qualify for return shipping, items must be returned in the original packaging, and pallet, (if included) and within the continental US. Once your return is approved and processed, we will provide a prepaid return shipping label. Simply print the label and adhere to the package. Please ensure the returned item is packed securely to avoid damage during transit.

Remember, returns only apply to items returned in the original packaging. If an item is returned in non-original or damaged packaging, the customer may be responsible for any return shipping costs. In addition, freight shipping is scheduled for pick-up at a specific date and time, which is agreed upon by the customer. and customers must be there at the scheduled time. Missing scheduled freight time will result in a dry run fee which is issued by the shipping company. 


Damaged Items

If your order arrives damaged, defective, or incorrect, please make a note of it immediately when signing for delivery and send photos to support@bbqkitchenpros.com on the day of delivery. 

Original Packaging Please keep all the original packaging for any items that need to be returned. Items that are not returned in their original packaging may not be accepted for return.

Non-Refundable Items that become damaged after use are non-refundable unless specified under warranty.

We hope that our return and refund policy makes it easy for you to shop with confidence at BBQ Kitchen Pros. If you have any questions or concerns about our policy, please don't hesitate to contact our customer service department.


A. 30 Day Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. Items must be returned in new condition. You’ll also need a receipt or proof of purchase.


B. Easy Return Process

To start a return, you can contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530. Once your return is accepted, we’ll send you a return shipping label as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Items that are not eligible for return include the following:

Custom-made, special-order, and made-to-order products. Items are marked non-returnable in the item description. 


C. Damaged & Wrong Products & Issues

Please inspect your order upon reception and contact us immediately within 24 hours if the item is defective or damaged or if you received the wrong item so that we can evaluate the issue and make it right. To return your product, you should contact our mail. Depending on where you live, the time it may take for your exchanged product to reach you may vary.


D. Exchanges

We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530.


E. No Re-stocking Fees

For our products, there is no Restocking Fee.


F. Refunds

We will notify you once we’ve received and inspected your return and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded back to your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund too.

Why Fire Magic Electric Grills?

Shop Fire Magic

Learn More About Us

Owner-Operated, Built with Passion, Driven by Expertise.

Price Match Promise

Lowest price guaranteed: if you see it cheaper, we’ll beat it

No Sales Tax

The price you see is final. No hidden fees, and no sales tax except in NY.

Fast, Free Shipping

Free shipping on orders $99+ in the continental U.S.

Owner Operated Support

Talk directly to the owner—20 years’ of real expertise.

Description

Fire Magic EL500 Electric Grill w/ Dual Touchscreen Control


Key Features:

  • Includes Patio Post Mount: This stainless steel mount with dual side shelves is perfect for patios with limited space.
  • Thermostatic Control with Touchscreen Panel & Bluetooth – Control grill temperature via the sleek glass touchscreen or remotely using Bluetooth from your smartphone.
  • Preheats in Less Than 15 Minutes – Quick heat-up time for fast and efficient grilling.
  • Advanced Dual-Zone Thermostatic Control – Enables precise temperature adjustments across different cooking areas.
  • Crafted from 304 Stainless Steel – Built for ultimate durability and long-lasting outdoor use, featuring a sleek stainless finish.
  • Magic View Window – Monitor your food without opening the lid and losing heat.
  • Diamond Sear Cooking Grids – Patented design enhances flavor and provides even heat distribution.
  • Temperature Range Up to 700°F – Perfect for searing steaks and enhancing food flavors.
  • 480 Sq. Inches of Cooking Space – Plenty of room to grill for gatherings and large meals.
  • Removable Warming Rack – Provides additional space for warming buns and slow-cooking foods.
  • Easy-to-Clean Drip Tray – Collects excess grease and drippings for effortless cleanup.

Fire Magic EL500 Electric Grill – Smart, Powerful, and Built to Last

The Fire Magic EL500 31-Inch Post Mount Electric Grill is a game-changer in outdoor cooking, delivering unmatched performance, smart technology, and precision grilling without the need for gas or charcoal. Whether you’re a seasoned pitmaster or an electric grilling enthusiast, this high-end grill brings a modern, eco-friendly alternative to traditional grilling without compromising on power, heat retention, or searing ability.

This freestanding electric grill features a Fire Magic Patio Post for easy installation on your patio or by the pool. Made from 304 stainless steel giving you a sturdy compact cooking area with dual side shelves providing an expanded cooking area. Designed for easy installation and perfect for areas with limited space. 

This advanced electric grill is powered by dual thermostatic heating elements capable of reaching temperatures up to 700°F, making it perfect for high-heat searing, slow cooking, and everything in between. Unlike conventional electric grills, the EL500 features two independently controlled temperature zones, allowing you to grill multiple foods at different heat settings. Sear your steaks on high while gently grilling delicate seafood or vegetables on a lower setting – all at the same time.

Say goodbye to the guesswork and hello to precise digital control. The sleek black glass touchscreen control panel allows you to set and monitor temperatures with pinpoint accuracy, ensuring perfect grilling results every time. For added convenience, Bluetooth connectivity lets you control your grill remotely from your smartphone, giving you the flexibility to adjust heat settings and check cooking progress without standing by the grill. Whether you're entertaining guests or multitasking in your outdoor kitchen, you’re always in control.

Unlike standard stainless steel grates, Fire Magic’s patented Diamond Sear Cooking Grids are designed with a unique trapezoidal shape, maximizing contact with food for better heat retention, improved searing, and faster cooking times. These heavy-duty stainless steel grates evenly distribute heat across the 480 square-inch grilling surface, eliminating hot and cold spots. The result? Beautifully seared meats, perfectly grilled vegetables, and enhanced flavors in every bite.

One of the best features of the Fire Magic EL500 is its Magic View Ceramic Glass Window, an industry-leading innovation that allows you to monitor your food without lifting the lid. This helps maintain a consistent cooking temperature, preventing heat loss and ensuring even, efficient grilling. The double-walled oven lid further enhances heat retention and energy efficiency, making this grill one of the most powerful and fuel-efficient electric options on the market.

The EL500’s dual-zone heat control system provides unparalleled temperature precision. Equipped with a digital thermometer and built-in meat probe, this grill ensures that your food is cooked exactly to your desired doneness. Whether you want a juicy, medium-rare steak or perfectly roasted poultry, the smart thermostat system continuously regulates heat for flawless results every time.

Traditional charcoal or gas grills can take a while to preheat, but the Fire Magic EL500 reaches optimal grilling temperature in less than 15 minutes. This means you spend less time waiting and more time enjoying your food. Whether you’re hosting a backyard gathering or grilling a quick weeknight meal, this grill is ready when you are.

In addition to its main grilling area, the EL500 comes with a removable stainless steel warming rack that provides 150 square inches of extra space to keep food warm, toast buns, or slow-cook delicate items. The large, easy-to-clean drip tray catches excess grease and drippings, making post-grilling cleanup quick and hassle-free.

As an electric grill, the Fire Magic EL500 is a clean and environmentally friendly alternative to traditional grills. There are no open flames, no propane tanks, and no carbon emissions, making it safer for use in enclosed spaces, patios, balconies, and areas with strict fire regulations. With zero gas leaks or flare-ups, it’s also safer for homes with children or pets.


Why Choose the Fire Magic EL500?

  • Smart Technology – Touchscreen panel with Bluetooth connectivity for remote grilling control.
  • High-Performance Cooking – Heats up to 700°F, perfect for searing, grilling, and roasting.
  • Diamond Sear Cooking Grates – Unmatched heat retention and even cooking distribution.
  • Dual Temperature Zones – Cook multiple foods at different heat settings simultaneously.
  • Magic View Window – Monitor cooking progress without losing heat.
  • Fast Preheat Time – Ready to grill in under 15 minutes.
  • Eco-Friendly & Safe – No gas, no flames, and no emissions.

If you want a powerful, stylish, and cutting-edge electric grill that rivals the performance of high-end gas grills, the Fire Magic EL500 is the ultimate solution. Designed for serious grillers who demand precision, innovation, and durability, this premium electric grill delivers restaurant-quality results with every cook.


Warranty Information

Fire Magic offers a lifetime warranty on stainless steel components, five (5) years on heating elements, and one (1) year on electrical components. Labor costs are not included. Please refer to the manufacturer's manual for full warranty details.


Manufacturer Information

Click here for the Owner's Manual

Click here for the Brochure


Order now with free shipping!

Specs & Dimensions

Fire Magic Electric EL500 Post Mount Grill

Model Number EL500s-4Z1E-P6
Fuel Type Electric
Collection Echelon Series
Width 56 1/8"
Depth 23 3/4"
Height 43 1/2"
Configuration Freestanding
Exterior Material 304 Stainless Steel
Cooking Grate Material Stainless Steel
Cooking Grate Type Diamond Sear Cooking Grates
Cooking Grid Dimensions 30" x 16"
Main Grilling Area 480 Sq. Inches
Secondary Grilling Area 150 Sq. Inches
Total Grilling Area 630 Sq. Inches
WiFi/Bluetooth Enabled Bluetooth Only
Meat Probe Included
Thermometer Digital
Max Temp 700°
Grill Lights Internal
Magic View Window Included
Power Requirement 240 VAC
Made in the USA Yes
Shipping & Delivery

Shipping Quick Facts

  • Free Shipping: Available for orders over $99 within the Continental US.
  • Flat-Rate Shipping: $10.95 for orders under $99.
  • Free Curbside Liftgate Delivery: Included with all freight and LTL deliveries.
  • Scheduled Delivery Appointments: All freight and LTL deliveries include a scheduled appointment at your convenience to ensure you're home.
  • Cancellations: Allowed before dispatch; refer to our Return Policy if the order has already shipped.

Shipping & Delivery Details

This Shipping Policy applies to orders shipped within the United States (excluding Hawaii & Alaska). By placing an order with us, you accept the policies contained herein.

Enjoy free shipping for orders over $99. Orders under $99 pay a flat shipping fee of $10.95. Benefit from complimentary shipping for your entire purchase delivered straight to your home, even for the larger items! *Applies only within the Continental US.


Estimated Delivery Time

Post shipment, anticipate your items within a timeframe of 3-5 business days. We utilize UPS and FedEx for smaller items. It's crucial to note that more substantial items and certain orders are dispatched via freight. Freight shipping is somewhat more intricate compared to regular parcel deliveries, hence understanding the process in advance ensures a smooth delivery experience.


Freight Shipment Specifics

The majority of freight items are shipped on pallets. Some delivery companies will reach out to fix a delivery slot, whereas others aim to drop off your order at the most accessible spot nearest to your home, preferably close to a garage. The shipping confirmation email will detail the specific delivery procedures to anticipate.


For Scheduled Delivery

Companies that arrange delivery slots necessitate your presence for the delivery and your signature for confirmation. Deliveries are made using a semi-truck with lift gate service, placing the shipment by the curb. Should you grant permission for the delivery to be left unsupervised, BBQ Kitchen Pros cannot assume responsibility for any ensuing damages. The process might seem daunting, but for a comprehensive understanding, we recommend you peruse our thorough freight delivery guide to prevent unforeseen challenges.


For Non-Scheduled Deliveries

Delivery services that don't operate on appointments don't mandate your presence or a scheduled delivery slot. There's also no signature required upon receipt. Without the hassle of scheduling or waiting around, let the delivery come to you. If you're home during the drop-off, the driver can be asked to place your items in the garage. If you're away, they'll position it close to the garage or main entry.

Dispatch Timeframe

Items are typically dispatched from our warehouse within 1-3 business days. Affordable $10.95 Flat-Rate Shipping Orders below $99+ benefit from a consistent shipping rate. As your purchase value goes up, your shipping charge remains unchanged!


Change of Address

Once your order is in transit, we cannot change the delivery address. If you need to change the delivery address, please contact us within 24 hours of placing your order at support@bbqkitchenpros.com.


Cancellations

You may cancel your order at any time before it has been dispatched. If your order has already been dispatched, please refer to our Return Policy.


Parcels Damaged in Transit

If you find that your parcel has been damaged in transit, please reject the parcel if possible and contact our customer service. If the parcel has been delivered without your presence, please contact customer service for further assistance.

If you have any questions or concerns regarding our Shipping Policy, please contact us at support@bbqkitchenpros.com.

Easy Returns

Easy Returns

  • 30-Day Returns Hassle-free returns within 30 days of purchase.
  • Easy Process – Contact us for quick approval and a prepaid return label.
  • No Restocking Fees – Enjoy full refunds without additional deductions.
  • Free Damage Protection – We’ll replace or refund damaged or incorrect items quickly, covering all shipping and additional costs for your convenience.
  • Custom Items Cannot Be Returned: All custom product sales are final. This includes Ready-To-Finish Outdoor Kitchens, color additions to grills and appliances, and special order items.
  • Prepaid Shipping Labels – Convenient return shipping within the continental US.
  • Return Shipping: We take care of all return logistics, and the shipping cost is deducted directly from your refund—no separate payments required.

 BBQ Kitchen Pros Return Policy

At BBQ Kitchen Pros, we want our customers to be completely satisfied with their purchases. If for any reason you are not satisfied with your order, we offer a return and refund policy.


30 Day Returns

We accept returns within 30 days of the date of purchase. If you wish to return an item, please contact our customer service department to receive an authorization number before shipping the item back to us. Please note that items returned without an authorization number will not be accepted. Items must be returned in new condition. 


Return Shipping

We stand behind our products and want you to be satisfied with them. In the case that you decide to return your purchase, we will gladly refund you for the product in its entirety minus the cost of shipping and return shipping incurred by BBQ Kitchen Pros.

To qualify for return shipping, items must be returned in the original packaging, and pallet, (if included) and within the continental US. Once your return is approved and processed, we will provide a prepaid return shipping label. Simply print the label and adhere to the package. Please ensure the returned item is packed securely to avoid damage during transit.

Remember, returns only apply to items returned in the original packaging. If an item is returned in non-original or damaged packaging, the customer may be responsible for any return shipping costs. In addition, freight shipping is scheduled for pick-up at a specific date and time, which is agreed upon by the customer. and customers must be there at the scheduled time. Missing scheduled freight time will result in a dry run fee which is issued by the shipping company. 


Damaged Items

If your order arrives damaged, defective, or incorrect, please make a note of it immediately when signing for delivery and send photos to support@bbqkitchenpros.com on the day of delivery. 

Original Packaging Please keep all the original packaging for any items that need to be returned. Items that are not returned in their original packaging may not be accepted for return.

Non-Refundable Items that become damaged after use are non-refundable unless specified under warranty.

We hope that our return and refund policy makes it easy for you to shop with confidence at BBQ Kitchen Pros. If you have any questions or concerns about our policy, please don't hesitate to contact our customer service department.


A. 30 Day Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. Items must be returned in new condition. You’ll also need a receipt or proof of purchase.


B. Easy Return Process

To start a return, you can contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530. Once your return is accepted, we’ll send you a return shipping label as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Items that are not eligible for return include the following:

Custom-made, special-order, and made-to-order products. Items are marked non-returnable in the item description. 


C. Damaged & Wrong Products & Issues

Please inspect your order upon reception and contact us immediately within 24 hours if the item is defective or damaged or if you received the wrong item so that we can evaluate the issue and make it right. To return your product, you should contact our mail. Depending on where you live, the time it may take for your exchanged product to reach you may vary.


D. Exchanges

We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530.


E. No Re-stocking Fees

For our products, there is no Restocking Fee.


F. Refunds

We will notify you once we’ve received and inspected your return and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded back to your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund too.