Placeholder Fire Magic Black Glass Built-In Pizza Oven - Digital Controls — BBQ Kitchen Pros
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Expertise You Can Trust: Family-Operated with 20 Years of Experience
Expertise You Can Trust: Family-Operated with 20 Years of Experience

Fire Magic Echelon Diamond Black Glass Built-In Pizza Oven - 5660

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Original Price $7,499.00
Current Price $7,109.10
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Fire Magic Black Glass Built-In Pizza Oven With Digital Control Panel


Key Features:

  • Convection cooking design allows you to bake, roast, broil, or cook your crispy Neapolitan Pizza right in your outdoor oven within 2 minutes. 
  • Digital sleek black glass touch screen for temperature indication, precision thermostatic control and perfect pairing with your Fire Magic Echelon Series.
  • Made with 304 stainless steel giving you ultimate high heat protection, rust protection, and durability against any weather condition or season.
  • 3-layer dome for consistent internal cooking temperature in any weather condition and fuel efficiency. 
  • Pre-heats quickly in 20 minutes with 36,000 BTUs of outdoor oven power.
  • An adjustable vent-cap with a wind deflector for effective heat exhaust and keeping the weather out of your pizza oven.
  • A ceramic glass door rated 50 lbs. for durability and easy viewing while you cook your crispy pizza inside.
  • Interior light for safe and easy operation into the evening.
  • IPI ignition with flame rectification, ensuring a controlled and safe burner flame, plus fuel efficiency.
  • Precision thermostatic control, ranging from 150° – 750° offers cooking versatility, perfect for a variety oven dishes.
  • Includes a stainless steel baking rack, 18"x18" cordierite pizza stone, removable stainless steel pizza tray.
  • Includes a separate battery pack for pizza during a power outage without electricity.

Fire Magic Pizza Oven: Professional Grade Oven Made Easy

One of the common concerns we hear from customers about outdoor pizza ovens is the need for a unit that is quick, easy to use, versatile, and seamlessly integrates into an outdoor kitchen setup. The Fire Magic Outdoor Gas Pizza Oven excels in all these areas, offering professional-quality performance with fast cooking times and robust safety features, all wrapped in a sleek design.

The standout feature of the 2024 Echelon Series Pizza Oven is its digital touchscreen controls set within a stylish black glass front panel. This allows for precise temperature adjustments, ensuring perfect results every time. Plus, it perfectly matches the Echelon Series Grill and Side Burner, creating a cohesive and professional look in your outdoor kitchen.

304 Stainless Steel Durable Fire Magic Pizza Oven Construction

This Fire Magic pizza oven is crafted entirely from 304 stainless steel, offering exceptional durability against outdoor elements, superior rust resistance, and resistance to discoloration from high heat. The oven features a triple-layer insulated design, ensuring it maintains consistent cooking temperatures in any weather or season while optimizing fuel efficiency.

The oven's round shape is not only designed to integrate seamlessly with your Echelon Series components by Fire Magic, but it also enhances its functionality as a convection oven. This design provides unparalleled versatility, allowing you to explore a full range of culinary techniques—from baking and roasting to slow cooking and crafting the perfect crispy pizza in just 2 minutes. Whether it's a savory roast or a quick pizza night, this oven brings professional quality and efficiency right to your outdoor kitchen.

Fire Magic Black Glass Echelon Series Pizza Oven with Superior Power

This oven is equipped with two (2) 304 stainless steel U-burners that deliver a powerful total of 36,000 BTUs, enabling it to reach temperatures up to 750°F—ideal for baking authentic pizzas. If you need to maintain a lower temperature with precision, the precision thermostatic controls allow for adjustable cooking temperatures from 150°F to 750°F. This setup significantly outperforms traditional wood-fired ovens, heating up to your desired temperature in just 20 minutes, ensuring you can quickly serve up delicious pizzas at your backyard gatherings.

Lighting the oven is straightforward and safe with IPI electronic ignition and flame rectification. This system not only ensures controlled temperature and burner safety but also maintains fuel efficiency, whether you're using natural gas or propane. With this advanced setup, you can start cooking without delay, enjoying the convenience and reliability that surpasses conventional ovens.

Fire Magic Glass Door Pizza Oven Door for Easy Viewing

Cook like a professional with the oven's easy-viewing ceramic glass door, which allows you to monitor your pizza's progress without opening the door and disrupting the optimal cooking temperature. Engineered for durability, the oven-rated door can support up to 50 lbs., ensuring it stands up to frequent use without compromising its integrity. Additionally, the door is equipped with a gravity latch locking system that helps retain heat and ensures safety while cooking at high temperatures. For added convenience, the interior is illuminated with a 12V/10 watt halogen light, making it easy to cook even at night.

Includes Separate Power Battery Pack

Fire Magic has engineered this gas pizza oven for complete self-sufficiency with a separate battery pack that includes 2 D batteries. In the event of a power outage, simply unplug it from the main power supply and you can still enjoy crispy, perfectly cooked pizza. This power pack is cleverly designed to not only start the electronic ignition but also to power the interior lighting and operate the digital touchscreen, ensuring that you have full functionality of your oven under any circumstances.

Includes Fire Magic Pizza Stone Kit

Fire Magic provides everything you need for the ultimate pizza-making experience right out of the box, including an 18-inch x 18-inch cordierite pizza stone. This stone is unfinished, allowing for superb heat absorption and retention, which not only delivers the perfect crispy crust but also maintains heat for 2-3 hours after the oven is turned off. The complete set also includes a baking rack to ensure even heat distribution for all your outdoor oven favorites and a removable pizza tray, making it easy to serve your pizzas directly to friends and family without the need for a pizza peel.


Warranty

Fire Magic Pizza Ovens come with a ten-year warranty, excluding ignition systems and thermostats. All electronic components are covered for one year. Labor is included throughout the warranty duration.


Manufacturer Information

Click here for the Pizza Oven Quick Start Manual

Click here for Fire Magic Black Glass Pizza Oven Catalog

Click here for the Owner Manual

Click here for Line Drawing

Click here for Pizza Oven Gas Conversion Kit


Fire Magic Learning Center

 


Fire Magic Black Glass Built-In Pizza Oven

Model 

  • 5660 (Natural Gas)
  • 5660P (Propane)
Configuration Built-in
Overall Width 44.5"
Overall Depth 31.25"
Overall Height 33.5"
Cutout Width 31 1/4"
Cutout Depth 23 1/2"
Cutout Height 11 1/2"
Opening Door Width 19"
Material 304 Stainless Steel 
Weight 220 Lbs.
Gas Type  Propane or Natural Gas
Temperature Range 150°F - 750°F
Total BTUs 36,000
Number of Burners 2
Burner Type U-Shaped Burners
Preheat Time 20 Minutes
Cooking Grate Material Plated Steel
Cooking Grate Dimensions 18" x 18"
Total Grilling Dimensions 324 Sq. Inches
Pizza Count 1
Pizza Oven Door Type Ceramic Fold Down Glass Door
Pizza Oven Door Weight Capacity 50 lbs.
Pizza Oven Door Latch Gravity Latch Locking System
Grills Lights Internal/External
Interior Grill Lights Power Source 12V/10 Watt
Exterior Lights Blue LED Lights
Separate Battery Pack Included (Includes 2 D Batteries)
Thermometer Digital
Chimney Height  2 1/2"
Chimney Type Adjustable Vent & Cap
Includes Corderite Pizza Stone, Baking Rack, Pizza Tray
Made in the USA Yes

 

This Shipping Policy applies to orders shipped within the United States. By placing an order with us, you accept the policies contained herein.

Shipping & Delivery Details

Enjoy a shipping fee of only $10.95 for orders exceeding $99. Benefit from complimentary shipping for your entire purchase delivered straight to your home, even for the larger items! *Applies only within the Continental US.

Estimated Delivery Time

Post shipment, anticipate your items within a timeframe of 3-5 business days. We utilize UPS and FedEx for smaller items. It's crucial to note that more substantial items and certain orders are dispatched via freight. Freight shipping is somewhat more intricate compared to regular parcel deliveries, hence understanding the process in advance ensures a smooth delivery experience.

Freight Shipment Specifics

The majority of freight items are shipped on pallets. Some delivery companies will reach out to fix a delivery slot, whereas others aim to drop off your order at the most accessible spot nearest to your home, preferably close to a garage. The shipping confirmation email will detail the specific delivery procedure to anticipate.

For Scheduled Delivery

Companies that arrange delivery slots necessitate your presence for the delivery and your signature for confirmation. Deliveries are made using a semi-truck with lift gate services, placing the shipment by the curb. Should you grant permission for the delivery to be left unsupervised, BBQ Kitchen Pros cannot assume responsibility for any ensuing damages. The process might seem daunting, but for a comprehensive understanding, we recommend you peruse our thorough freight delivery guide to prevent unforeseen challenges.

For Non-Scheduled Deliveries

Delivery services that don't operate on appointments don't mandate your presence or a scheduled delivery slot. There's also no signature required upon receipt. Without the hassle of scheduling or waiting around, let the delivery come to you. If you're home during the drop-off, the driver can be asked to place your items in the garage. If you're away, they'll position it close to the garage or main entry.

Dispatch Timeframe

Items are typically dispatched from our warehouse within 1-3 business days. Affordable $10.95 Flat-Rate Shipping Orders below $99+ benefit from a consistent shipping rate. As your purchase value goes up, your shipping charge remains unchanged!

Change of Address

Once your order is in transit, we cannot change the delivery address. If you need to change the delivery address, please contact us within 24 hours of placing your order at support@bbqkitchenpros.com.

Cancellations

You may cancel your order at any time before it has been dispatched. If your order has already been dispatched, please refer to our Return Policy.

Parcels Damaged in Transit

If you find that your parcel has been damaged in transit, please reject the parcel if possible and contact our customer service. If the parcel has been delivered without your presence, please contact customer service for further assistance.

If you have any questions or concerns regarding our Shipping Policy, please contact us at support@bbqkitchenpros.com.

BBQ Kitchen Pros Return Policy

At BBQ Kitchen Pros, we want our customers to be completely satisfied with their purchases. If for any reason you are not satisfied with your order, we offer a return and refund policy.

30 Day Returns

We accept returns within 30 days of the date of purchase. If you wish to return an item, please contact our customer service department to receive an authorization number before shipping the item back to us. Please note that items returned without an authorization number will not be accepted. Items must be returned in new condition. 

Return Shipping

We stand behind our products and want you to be satisfied with them. In the case that you decide to return your purchase, we will gladly refund you for the product in its entirety minus the cost of shipping and return shipping incurred by BBQ Kitchen Pros.

To qualify for return shipping, items must be returned in the original packaging, pallet, and within the continental US. Once your return is approved and processed, we will provide a prepaid return shipping label. Simply print the label and adhere it to the package. Please ensure the returned item is packed securely to avoid damage during transit.

Remember, returns only apply to items returned in the original packaging and pallet. If an item is returned in non-original or damaged packaging, the customer may be responsible for any return shipping costs. In addition, freight shipping is scheduled for pick-up at a specific date and time, which is agreed upon by the customer. and customers must be there at the scheduled time. Missing scheduled freight time will result in a dry run fee which is issued by the shipping company. 

Damaged Items

If your order arrives damaged, defective, or incorrect, please make a note of it immediately when signing for delivery and send photos to support@bbqkitchenpros.com on the day of delivery. 

Original Packaging Please keep all the original packaging and pallets for any items that need to be returned. Items that are not returned in their original packaging may not be accepted for return.

Non-Refundable Items that become damaged after use are non-refundable unless specified under warranty.

We hope that our return and refund policy makes it easy for you to shop with confidence at BBQ Kitchen Pros. If you have any questions or concerns about our policy, please don't hesitate to contact our customer service department.

A. 30 Day Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. Items must be returned in new condition. You’ll also need a receipt or proof of purchase.

B. Easy Return Process

To start a return, you can contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530. Once your return is accepted, we’ll send you a return shipping label as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Items that are not eligible for return include the following:

Custom-made, special-order, and made-to-order products. Items are marked non-returnable in the item description. 

C. Damaged & Wrong Products & Issues

Please inspect your order upon reception and contact us immediately within 24 hours if the item is defective or damaged or if you received the wrong item so that we can evaluate the issue and make it right.
To return your product, you should contact our mail.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.

D. Exchanges

We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530.

E. No Re-stocking Fees

For our products, there is no Restocking Fee.

F. Refunds

We will notify you once we’ve received and inspected your return and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded back to your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund too.

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    REVIEWS

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    Fire Magic Black Glass Built-In Pizza Oven With Digital Control Panel


    Key Features:

    • Convection cooking design allows you to bake, roast, broil, or cook your crispy Neapolitan Pizza right in your outdoor oven within 2 minutes. 
    • Digital sleek black glass touch screen for temperature indication, precision thermostatic control and perfect pairing with your Fire Magic Echelon Series.
    • Made with 304 stainless steel giving you ultimate high heat protection, rust protection, and durability against any weather condition or season.
    • 3-layer dome for consistent internal cooking temperature in any weather condition and fuel efficiency. 
    • Pre-heats quickly in 20 minutes with 36,000 BTUs of outdoor oven power.
    • An adjustable vent-cap with a wind deflector for effective heat exhaust and keeping the weather out of your pizza oven.
    • A ceramic glass door rated 50 lbs. for durability and easy viewing while you cook your crispy pizza inside.
    • Interior light for safe and easy operation into the evening.
    • IPI ignition with flame rectification, ensuring a controlled and safe burner flame, plus fuel efficiency.
    • Precision thermostatic control, ranging from 150° – 750° offers cooking versatility, perfect for a variety oven dishes.
    • Includes a stainless steel baking rack, 18"x18" cordierite pizza stone, removable stainless steel pizza tray.
    • Includes a separate battery pack for pizza during a power outage without electricity.

    Fire Magic Pizza Oven: Professional Grade Oven Made Easy

    One of the common concerns we hear from customers about outdoor pizza ovens is the need for a unit that is quick, easy to use, versatile, and seamlessly integrates into an outdoor kitchen setup. The Fire Magic Outdoor Gas Pizza Oven excels in all these areas, offering professional-quality performance with fast cooking times and robust safety features, all wrapped in a sleek design.

    The standout feature of the 2024 Echelon Series Pizza Oven is its digital touchscreen controls set within a stylish black glass front panel. This allows for precise temperature adjustments, ensuring perfect results every time. Plus, it perfectly matches the Echelon Series Grill and Side Burner, creating a cohesive and professional look in your outdoor kitchen.

    304 Stainless Steel Durable Fire Magic Pizza Oven Construction

    This Fire Magic pizza oven is crafted entirely from 304 stainless steel, offering exceptional durability against outdoor elements, superior rust resistance, and resistance to discoloration from high heat. The oven features a triple-layer insulated design, ensuring it maintains consistent cooking temperatures in any weather or season while optimizing fuel efficiency.

    The oven's round shape is not only designed to integrate seamlessly with your Echelon Series components by Fire Magic, but it also enhances its functionality as a convection oven. This design provides unparalleled versatility, allowing you to explore a full range of culinary techniques—from baking and roasting to slow cooking and crafting the perfect crispy pizza in just 2 minutes. Whether it's a savory roast or a quick pizza night, this oven brings professional quality and efficiency right to your outdoor kitchen.

    Fire Magic Black Glass Echelon Series Pizza Oven with Superior Power

    This oven is equipped with two (2) 304 stainless steel U-burners that deliver a powerful total of 36,000 BTUs, enabling it to reach temperatures up to 750°F—ideal for baking authentic pizzas. If you need to maintain a lower temperature with precision, the precision thermostatic controls allow for adjustable cooking temperatures from 150°F to 750°F. This setup significantly outperforms traditional wood-fired ovens, heating up to your desired temperature in just 20 minutes, ensuring you can quickly serve up delicious pizzas at your backyard gatherings.

    Lighting the oven is straightforward and safe with IPI electronic ignition and flame rectification. This system not only ensures controlled temperature and burner safety but also maintains fuel efficiency, whether you're using natural gas or propane. With this advanced setup, you can start cooking without delay, enjoying the convenience and reliability that surpasses conventional ovens.

    Fire Magic Glass Door Pizza Oven Door for Easy Viewing

    Cook like a professional with the oven's easy-viewing ceramic glass door, which allows you to monitor your pizza's progress without opening the door and disrupting the optimal cooking temperature. Engineered for durability, the oven-rated door can support up to 50 lbs., ensuring it stands up to frequent use without compromising its integrity. Additionally, the door is equipped with a gravity latch locking system that helps retain heat and ensures safety while cooking at high temperatures. For added convenience, the interior is illuminated with a 12V/10 watt halogen light, making it easy to cook even at night.

    Includes Separate Power Battery Pack

    Fire Magic has engineered this gas pizza oven for complete self-sufficiency with a separate battery pack that includes 2 D batteries. In the event of a power outage, simply unplug it from the main power supply and you can still enjoy crispy, perfectly cooked pizza. This power pack is cleverly designed to not only start the electronic ignition but also to power the interior lighting and operate the digital touchscreen, ensuring that you have full functionality of your oven under any circumstances.

    Includes Fire Magic Pizza Stone Kit

    Fire Magic provides everything you need for the ultimate pizza-making experience right out of the box, including an 18-inch x 18-inch cordierite pizza stone. This stone is unfinished, allowing for superb heat absorption and retention, which not only delivers the perfect crispy crust but also maintains heat for 2-3 hours after the oven is turned off. The complete set also includes a baking rack to ensure even heat distribution for all your outdoor oven favorites and a removable pizza tray, making it easy to serve your pizzas directly to friends and family without the need for a pizza peel.


    Warranty

    Fire Magic Pizza Ovens come with a ten-year warranty, excluding ignition systems and thermostats. All electronic components are covered for one year. Labor is included throughout the warranty duration.


    Manufacturer Information

    Click here for the Pizza Oven Quick Start Manual

    Click here for Fire Magic Black Glass Pizza Oven Catalog

    Click here for the Owner Manual

    Click here for Line Drawing

    Click here for Pizza Oven Gas Conversion Kit


    Fire Magic Learning Center

     


    Fire Magic Black Glass Built-In Pizza Oven

    Model 

    • 5660 (Natural Gas)
    • 5660P (Propane)
    Configuration Built-in
    Overall Width 44.5"
    Overall Depth 31.25"
    Overall Height 33.5"
    Cutout Width 31 1/4"
    Cutout Depth 23 1/2"
    Cutout Height 11 1/2"
    Opening Door Width 19"
    Material 304 Stainless Steel 
    Weight 220 Lbs.
    Gas Type  Propane or Natural Gas
    Temperature Range 150°F - 750°F
    Total BTUs 36,000
    Number of Burners 2
    Burner Type U-Shaped Burners
    Preheat Time 20 Minutes
    Cooking Grate Material Plated Steel
    Cooking Grate Dimensions 18" x 18"
    Total Grilling Dimensions 324 Sq. Inches
    Pizza Count 1
    Pizza Oven Door Type Ceramic Fold Down Glass Door
    Pizza Oven Door Weight Capacity 50 lbs.
    Pizza Oven Door Latch Gravity Latch Locking System
    Grills Lights Internal/External
    Interior Grill Lights Power Source 12V/10 Watt
    Exterior Lights Blue LED Lights
    Separate Battery Pack Included (Includes 2 D Batteries)
    Thermometer Digital
    Chimney Height  2 1/2"
    Chimney Type Adjustable Vent & Cap
    Includes Corderite Pizza Stone, Baking Rack, Pizza Tray
    Made in the USA Yes

     

    This Shipping Policy applies to orders shipped within the United States. By placing an order with us, you accept the policies contained herein.

    Shipping & Delivery Details

    Enjoy a shipping fee of only $10.95 for orders exceeding $99. Benefit from complimentary shipping for your entire purchase delivered straight to your home, even for the larger items! *Applies only within the Continental US.

    Estimated Delivery Time

    Post shipment, anticipate your items within a timeframe of 3-5 business days. We utilize UPS and FedEx for smaller items. It's crucial to note that more substantial items and certain orders are dispatched via freight. Freight shipping is somewhat more intricate compared to regular parcel deliveries, hence understanding the process in advance ensures a smooth delivery experience.

    Freight Shipment Specifics

    The majority of freight items are shipped on pallets. Some delivery companies will reach out to fix a delivery slot, whereas others aim to drop off your order at the most accessible spot nearest to your home, preferably close to a garage. The shipping confirmation email will detail the specific delivery procedure to anticipate.

    For Scheduled Delivery

    Companies that arrange delivery slots necessitate your presence for the delivery and your signature for confirmation. Deliveries are made using a semi-truck with lift gate services, placing the shipment by the curb. Should you grant permission for the delivery to be left unsupervised, BBQ Kitchen Pros cannot assume responsibility for any ensuing damages. The process might seem daunting, but for a comprehensive understanding, we recommend you peruse our thorough freight delivery guide to prevent unforeseen challenges.

    For Non-Scheduled Deliveries

    Delivery services that don't operate on appointments don't mandate your presence or a scheduled delivery slot. There's also no signature required upon receipt. Without the hassle of scheduling or waiting around, let the delivery come to you. If you're home during the drop-off, the driver can be asked to place your items in the garage. If you're away, they'll position it close to the garage or main entry.

    Dispatch Timeframe

    Items are typically dispatched from our warehouse within 1-3 business days. Affordable $10.95 Flat-Rate Shipping Orders below $99+ benefit from a consistent shipping rate. As your purchase value goes up, your shipping charge remains unchanged!

    Change of Address

    Once your order is in transit, we cannot change the delivery address. If you need to change the delivery address, please contact us within 24 hours of placing your order at support@bbqkitchenpros.com.

    Cancellations

    You may cancel your order at any time before it has been dispatched. If your order has already been dispatched, please refer to our Return Policy.

    Parcels Damaged in Transit

    If you find that your parcel has been damaged in transit, please reject the parcel if possible and contact our customer service. If the parcel has been delivered without your presence, please contact customer service for further assistance.

    If you have any questions or concerns regarding our Shipping Policy, please contact us at support@bbqkitchenpros.com.

    BBQ Kitchen Pros Return Policy

    At BBQ Kitchen Pros, we want our customers to be completely satisfied with their purchases. If for any reason you are not satisfied with your order, we offer a return and refund policy.

    30 Day Returns

    We accept returns within 30 days of the date of purchase. If you wish to return an item, please contact our customer service department to receive an authorization number before shipping the item back to us. Please note that items returned without an authorization number will not be accepted. Items must be returned in new condition. 

    Return Shipping

    We stand behind our products and want you to be satisfied with them. In the case that you decide to return your purchase, we will gladly refund you for the product in its entirety minus the cost of shipping and return shipping incurred by BBQ Kitchen Pros.

    To qualify for return shipping, items must be returned in the original packaging, pallet, and within the continental US. Once your return is approved and processed, we will provide a prepaid return shipping label. Simply print the label and adhere it to the package. Please ensure the returned item is packed securely to avoid damage during transit.

    Remember, returns only apply to items returned in the original packaging and pallet. If an item is returned in non-original or damaged packaging, the customer may be responsible for any return shipping costs. In addition, freight shipping is scheduled for pick-up at a specific date and time, which is agreed upon by the customer. and customers must be there at the scheduled time. Missing scheduled freight time will result in a dry run fee which is issued by the shipping company. 

    Damaged Items

    If your order arrives damaged, defective, or incorrect, please make a note of it immediately when signing for delivery and send photos to support@bbqkitchenpros.com on the day of delivery. 

    Original Packaging Please keep all the original packaging and pallets for any items that need to be returned. Items that are not returned in their original packaging may not be accepted for return.

    Non-Refundable Items that become damaged after use are non-refundable unless specified under warranty.

    We hope that our return and refund policy makes it easy for you to shop with confidence at BBQ Kitchen Pros. If you have any questions or concerns about our policy, please don't hesitate to contact our customer service department.

    A. 30 Day Return Policy

    We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. Items must be returned in new condition. You’ll also need a receipt or proof of purchase.

    B. Easy Return Process

    To start a return, you can contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530. Once your return is accepted, we’ll send you a return shipping label as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

    Items that are not eligible for return include the following:

    Custom-made, special-order, and made-to-order products. Items are marked non-returnable in the item description. 

    C. Damaged & Wrong Products & Issues

    Please inspect your order upon reception and contact us immediately within 24 hours if the item is defective or damaged or if you received the wrong item so that we can evaluate the issue and make it right.
    To return your product, you should contact our mail.
    Depending on where you live, the time it may take for your exchanged product to reach you may vary.

    D. Exchanges

    We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530.

    E. No Re-stocking Fees

    For our products, there is no Restocking Fee.

    F. Refunds

    We will notify you once we’ve received and inspected your return and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded back to your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund too.

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