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Description
Fire Magic E1060I Echelon Diamond Built-In Gas Grill
Key Features:
State-of-the-art black glass control panel for precise, accurate gas control, for precision grilling perfection.
Magic View Window for monitoring your BBQ favorites with your grill hood shut behind the heat-resistant ceramic glass.
4 "E" burners with 112,000 BTUs powergive you high-powered heat across your entire grill with precision control
Cast stainless steel burner construction built from 1/4” thick cast 304 stainless steel giving you unparalleled durability.
Dual Quantum recessed infrared backburner & rotisserie kitfor instant versatility to your outdoor grilling with 22,000 BTUs of roasting power.
Patented diamond sear cooking gratesfor even heat distribution across your entire main grilling area.
Heavy-duty stainless steel adjustable warming rackgives you additional grilling space for large BBQ masterpieces.
Flavor grids shield burners, ensure even heat distribution, and enhance flavors by vaporizing drippings to infuse BBQ favorites with a rich taste.
Hot surface ignition system for hassle-free ignition process utilizing 120V electricity for quick and reliable grill startup.
90° double-walled grill hoodenhances heat retention for consistent temperatures and opens fully with spring assistance for efficient heat exhaust.
Three interior halogen lightsfor grilling perfection any time of the day or night.
14-inch wide pull-out grease tray w/ liners for easy and safe removal of grease preventing bad flavors and flare-ups.
Blue LED control panel lightsfor a sleek, professional look in your outdoor kitchen.
Charcoal basket includedfor authentic charcoal flavor versatility right on your gas grill.
Fire Magic Echelon 1060 With Integrated Smartphone Technology
Elevate your outdoor grilling game with theFire Magic E1060I Echelon Diamond 48-Inch Built-In Gas Grill with Analog Thermometer, Magic View Window, & Rotisserie Packed with cutting-edge features and advanced technology, this grill is designed to take your grilling experience to the next level. At the heart of this grill is thestate-of-the-art black glass gas control panel, featuring a sleek professional look on your gas controls while giving you precision gas control.
Fire Magic Diamond E1060I Grill Features 90,000 BTUs Burner Power
The Fire Magic E1060I Echelon Diamond 48 Inch Built-In Gas Grill comes with a whopping90,000 BTUs of "E" burner power across four (4) burners, this grill delivers high-powered heat across its entire cooking surface. Its unique shaped burner is designed for total main grilling surface coverage giving you no cold or hot spots on your grill for even and uniform temperature control. Its extreme burner power allows you to sear at high heat for the perfect sear on your ribeye steak or cook low and slow BBQ ribs with precision burner power and control.
The E1060I models come with indestructible cast stainless steel burner construction, built from 1/4-inch thick cast 304 stainless steel, which guarantees unparalleled durability, allowing you to enjoy countless grilling sessions without compromise.
Fire Magic Echelon 1060 Brings Versatility With The Quantum Infrared Backburner
The grill's versatility is further enhanced by theDual Quantum recessed infrared backburner and rotisserie kit, which provides22,000 BTUs of roasting power. Adjust either side of your infrared burner independently right from your front control panel with ease, allowing you to adjust your rotisserie temperature with precision and accuracy. Now you can easily achieve that perfect rotisserie-cooked chicken or roast right in your outdoor cooking area. No more store-bought rotisserie chicken that has been sitting for hours, do it right in the comfort of your backyard with professional results.
Diamond Sear Cooking Grates | Even Heat Distribution
Grilling perfection is achieved with thepatented diamond sear cooking grates, which ensure even heat distribution across the entire main grilling area. These trapezoidal-shaped grill grates are designed to provide optimal heat transfer with their angled sides to improve the flow of heat to the cooking surface. This diamond sear shape also gives you less food sticking to the grilling surface compared to traditional round cooking grids.
The E1060I grill model comes with an enormous main grilling space with1056 square inches (48 inches x 22 inches) for up to 40 burgersor multiple dishes at once. Above your main grilling surface stretches a heavy-gauged stainless steel adjustable warming rack. Theadjustable warming rack gives you 384 square inchesof additional space so you can easily toast your burger buns, melt your cheese, or move out of the way with its 2-position adjustable feature giving you additional grilling space for your larger BBQ masterpieces.
Below your diamond sear cooking grates sit your flavor grids that provide multi-functional capabilities to enhance your grilling and protect your burners. These stainless steel flavor grids shield burners from falling grease, giving them protection and keeping them clean. In addition, the flavor grids vaporize drippings from your BBQ favorites above and the steam goes right back into the food above giving your BBQ favorites an even more flavorful taste.
Electric Hot Surface Ignition | Safe & Reliable Start Every Time
Starting the grill is a breeze thanks to thehot surface ignition system, which utilizes120V electricityfor a quick and reliable startup.The push-to-start hot surface ignition system uses electricity to heat a surface to a high temperature, igniting the gas with a simple button push.
In case of failure by your primary ignition, your Fire Magic grill comes with a secondary Flash Tube ignition system. Simply light a match and drop it into the flash tube, located in the front of your grill grates for a safe and easy backup ignition system. It's reliable and easy to use, providing a quick and consistent start every time you grill.
The grill hood on E1060I comes with a 90° double-walled stainless steel grill hood design.This design enhances heat retention for consistent temperatures giving you easy control of your desired temperature in any climate To add to the grill hood brilliance, your grill hood opens a full 90° with spring assistance for efficient heat exhaust. Access every inch of your grill and quickly remove any unnecessary heat. Combined with a Teflon-coated spring assist, open your heavy grill hood as if it were weightless. Open and close your grill hood without slamming the grill hood shut with its spring-assisted technology.
Magic Fire continues to perfect professional-grade grilling for any grilling addict with the addition of the Magic View Window. This heat-resistant ceramic glass window sits right on the front of your grill hood giving you complete and safe grill monitoring of your BBQ favorites without lifting the grill hood allowing you to maintain a consistent temperature. The saying, if you're looking you are not cooking doesn't exist anymore with the large Magic View Window.
Additional Features
Grilling at any time of the day or night is made easy with thethree interior halogen lights, ensuring you have a clear view of your cooking area. Clean-up is a cinch with thedual 14-inch wide pull-out grease traysequipped with liners, making grease removal safe and hassle-free while preventing flavor contamination and flare-ups. These dual grease trays is equipped with ball-bearing drawer glides for easy access to your grill's grease and even easier cleanup for safe and clean grilling.
For those who crave the authentic taste of charcoal, the grill even includes acharcoal basket, providing you with the versatility to enjoy that classic charcoal flavor right on your gas grill. With the Fire Magic E1060I Echelon Diamond 48-Inch Built-In Gas Grill, you're equipped with the tools to become the ultimate grill master. Elevate your outdoor cooking experience and enjoy a world of culinary possibilities with this exceptional grill.
Warranty Information
Fire Magic guarantees this product against material or craftsmanship flaws under regular household use for the following durations: The product's stainless steel burners, cooking grids, and housing are covered for the user's lifetime; brass parts, inner coverings, manifold setups, porcelain casings, and backburner setups (ignition parts not included) for fifteen (15) years; flavor enhancers and grill's infrared burners for five (5) years; side burners and other components of the Fire Magic grill (excluding ignition and electronics) for three (3) years; ignition systems (batteries not included), electronic elements (lights and temperature gauges included), and other grill accessories for one (1) year. Up to $120 of labor costs are covered for two (2) years.
Fire Magic Echelon E1060I Built-In Gas Grill with Magic View Window, & Rotisserie
Model
E1060I
Exterior Material
304 Stainless Steel
Configuration
Built-In
Width
53.125"
Depth
30.5"
Height
27"
Weight
350 lbs
Cut Out Depth
23 1/2"
Cut Out Height
11 1/2"
Cut Out Width
50"
Burner Material
304 Cast Stainless Steel
Number of Burners
4 Burners
Burner Type
E-Shaped Burners
Total BTUs
112,000 BTUs
Cooking Grate Material
Stainless Steel
Cooking Grate Type
Diamond Sear Cooking Grids
Grilling Surface Dimensions
48" X 22"
Main Grilling Area Surface
1056 Sq Inches
Secondary Grilling Area Surface
384 Sq Inches
Total Grilling Area Surface
1440 Sq Inches
Burger Count
40 Burgers
Touchscreen Control Panel
None
Smartphone Technology / Wifi
None
Temperature Gauge
Analog
Infrared Backburner
Included
Infrared Backburner Burner Total BTUs
22,000 BTUs
Infrared Drop-In Burner
Optional
Rotisserie Kit
Included
Grill Lights
Internal / External Lights
Control Panel Light Type
Blue LED Lights
Interior Grill Light Type
Dual Halogen Lights
Grill Hood Type
90° Opening Grill Hood
Grill Hood Magic View Window
Included
Spring Grill Hood
Included
Charcoal / Smoker Box
Included
Shipping & Delivery
Shipping Quick Facts
Free Shipping: Available for orders over $99 within the Continental US.
Flat-Rate Shipping: $10.95 for orders under $99.
Free Curbside Liftgate Delivery: Included with all freight and LTL deliveries.
Scheduled Delivery Appointments: All freight and LTL deliveries include a scheduled appointment at your convenience to ensure you're home.
Cancellations: Allowed before dispatch; refer to our Return Policy if the order has already shipped.
Shipping & Delivery Details
This Shipping Policy applies to orders shipped within the United States (excluding Hawaii & Alaska). By placing an order with us, you accept the policies contained herein.
Enjoy free shipping for orders over $99. Orders under $99 pay a flat shipping fee of $10.95. Benefit from complimentary shipping for your entire purchase delivered straight to your home, even for the larger items! *Applies only within the Continental US.
Estimated Delivery Time
Post shipment, anticipate your items within a timeframe of 3-5 business days. We utilize UPS and FedEx for smaller items. It's crucial to note that more substantial items and certain orders are dispatched via freight. Freight shipping is somewhat more intricate compared to regular parcel deliveries, hence understanding the process in advance ensures a smooth delivery experience.
Freight Shipment Specifics
The majority of freight items are shipped on pallets. Some delivery companies will reach out to fix a delivery slot, whereas others aim to drop off your order at the most accessible spot nearest to your home, preferably close to a garage. The shipping confirmation email will detail the specific delivery procedures to anticipate.
For Scheduled Delivery
Companies that arrange delivery slots necessitate your presence for the delivery and your signature for confirmation. Deliveries are made using a semi-truck with lift gate service, placing the shipment by the curb. Should you grant permission for the delivery to be left unsupervised, BBQ Kitchen Pros cannot assume responsibility for any ensuing damages. The process might seem daunting, but for a comprehensive understanding, we recommend you peruse our thorough freight delivery guide to prevent unforeseen challenges.
For Non-Scheduled Deliveries
Delivery services that don't operate on appointments don't mandate your presence or a scheduled delivery slot. There's also no signature required upon receipt. Without the hassle of scheduling or waiting around, let the delivery come to you. If you're home during the drop-off, the driver can be asked to place your items in the garage. If you're away, they'll position it close to the garage or main entry.
Dispatch Timeframe
Items are typically dispatched from our warehouse within 1-3 business days. Affordable $10.95 Flat-Rate Shipping Orders below $99+ benefit from a consistent shipping rate. As your purchase value goes up, your shipping charge remains unchanged!
Change of Address
Once your order is in transit, we cannot change the delivery address. If you need to change the delivery address, please contact us within 24 hours of placing your order atsupport@bbqkitchenpros.com.
Cancellations
You may cancel your order at any time before it has been dispatched. If your order has already been dispatched, please refer to our Return Policy.
Parcels Damaged in Transit
If you find that your parcel has been damaged in transit, please reject the parcel if possible and contact our customer service. If the parcel has been delivered without your presence, please contact customer service for further assistance.
If you have any questions or concerns regarding our Shipping Policy, please contact us atsupport@bbqkitchenpros.com.
Easy Returns
Easy Returns
30-Day Returns –Hassle-free returns within 30 days of purchase.
Easy Process – Contact us for quick approval and a prepaid return label.
No Restocking Fees – Enjoy full refunds without additional deductions.
Free Damage Protection – We’ll replace or refund damaged or incorrect items quickly, covering all shipping and additional costs for your convenience.
Prepaid Shipping Labels – Convenient return shipping within the continental US.
Return Shipping: We take care of all return logistics, and the shipping cost is deducted directly from your refund—no separate payments required.
BBQ Kitchen Pros Return Policy
At BBQ Kitchen Pros, we want our customers to be completely satisfied with their purchases. If for any reason you are not satisfied with your order, we offer a return and refund policy.
30 Day Returns
We accept returns within 30 days of the date of purchase. If you wish to return an item, please contact our customer service department to receive an authorization number before shipping the item back to us. Please note that items returned without an authorization number will not be accepted. Items must be returned in new condition.
Return Shipping
We stand behind our products and want you to be satisfied with them. In the case that you decide to return your purchase, we will gladly refund you for the product in its entirety minus the cost of shipping and return shipping incurred by BBQ Kitchen Pros.
To qualify for return shipping, items must be returned in the original packaging, and pallet, (if included) and within the continental US. Once your return is approved and processed, we will provide a prepaid return shipping label. Simply print the label and adhere to the package. Please ensure the returned item is packed securely to avoid damage during transit.
Remember, returns only apply to items returned in the original packaging. If an item is returned in non-original or damaged packaging, the customer may be responsible for any return shipping costs. In addition, freight shipping is scheduled for pick-up at a specific date and time, which is agreed upon by the customer. and customers must be there at the scheduled time. Missing scheduled freight time will result in a dry run fee which is issued by the shipping company.
Damaged Items
If your order arrives damaged, defective, or incorrect, please make a note of it immediately when signing for delivery and send photos tosupport@bbqkitchenpros.comon the day of delivery.
Original Packaging Please keep all the original packaging for any items that need to be returned. Items that are not returned in their original packaging may not be accepted for return.
Non-Refundable Items that become damaged after use are non-refundable unless specified under warranty.
We hope that our return and refund policy makes it easy for you to shop with confidence at BBQ Kitchen Pros. If you have any questions or concerns about our policy, please don't hesitate to contact our customer service department.
A. 30 Day Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging.Items must be returned in new condition. You’ll also need a receipt or proof of purchase.
B. Easy Return Process
To start a return, you can contact us atsupport@bbqkitchenpros.com or call us at +1 888-678-3530. Once your return is accepted, we’ll send you a return shipping label as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Items that are not eligible for return include the following:
Custom-made, special-order, and made-to-order products. Items are marked non-returnable in the item description.
C. Damaged & Wrong Products & Issues
Please inspect your order upon reception and contact us immediately within 24 hours if the item is defective or damaged or if you received the wrong item so that we can evaluate the issue and make it right. To return your product, you should contact our mail. Depending on where you live, the time it may take for your exchanged product to reach you may vary.
D. Exchanges
We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us atsupport@bbqkitchenpros.com or call us at +1 888-678-3530.
E. No Re-stocking Fees
For our products, there is no Restocking Fee.
F. Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded back to your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund too.
Fire Magic E1060I Echelon Diamond Built-In Gas Grill
Key Features:
State-of-the-art black glass control panel for precise, accurate gas control, for precision grilling perfection.
Magic View Window for monitoring your BBQ favorites with your grill hood shut behind the heat-resistant ceramic glass.
4 "E" burners with 112,000 BTUs powergive you high-powered heat across your entire grill with precision control
Cast stainless steel burner construction built from 1/4” thick cast 304 stainless steel giving you unparalleled durability.
Dual Quantum recessed infrared backburner & rotisserie kitfor instant versatility to your outdoor grilling with 22,000 BTUs of roasting power.
Patented diamond sear cooking gratesfor even heat distribution across your entire main grilling area.
Heavy-duty stainless steel adjustable warming rackgives you additional grilling space for large BBQ masterpieces.
Flavor grids shield burners, ensure even heat distribution, and enhance flavors by vaporizing drippings to infuse BBQ favorites with a rich taste.
Hot surface ignition system for hassle-free ignition process utilizing 120V electricity for quick and reliable grill startup.
90° double-walled grill hoodenhances heat retention for consistent temperatures and opens fully with spring assistance for efficient heat exhaust.
Three interior halogen lightsfor grilling perfection any time of the day or night.
14-inch wide pull-out grease tray w/ liners for easy and safe removal of grease preventing bad flavors and flare-ups.
Blue LED control panel lightsfor a sleek, professional look in your outdoor kitchen.
Charcoal basket includedfor authentic charcoal flavor versatility right on your gas grill.
Fire Magic Echelon 1060 With Integrated Smartphone Technology
Elevate your outdoor grilling game with theFire Magic E1060I Echelon Diamond 48-Inch Built-In Gas Grill with Analog Thermometer, Magic View Window, & Rotisserie Packed with cutting-edge features and advanced technology, this grill is designed to take your grilling experience to the next level. At the heart of this grill is thestate-of-the-art black glass gas control panel, featuring a sleek professional look on your gas controls while giving you precision gas control.
Fire Magic Diamond E1060I Grill Features 90,000 BTUs Burner Power
The Fire Magic E1060I Echelon Diamond 48 Inch Built-In Gas Grill comes with a whopping90,000 BTUs of "E" burner power across four (4) burners, this grill delivers high-powered heat across its entire cooking surface. Its unique shaped burner is designed for total main grilling surface coverage giving you no cold or hot spots on your grill for even and uniform temperature control. Its extreme burner power allows you to sear at high heat for the perfect sear on your ribeye steak or cook low and slow BBQ ribs with precision burner power and control.
The E1060I models come with indestructible cast stainless steel burner construction, built from 1/4-inch thick cast 304 stainless steel, which guarantees unparalleled durability, allowing you to enjoy countless grilling sessions without compromise.
Fire Magic Echelon 1060 Brings Versatility With The Quantum Infrared Backburner
The grill's versatility is further enhanced by theDual Quantum recessed infrared backburner and rotisserie kit, which provides22,000 BTUs of roasting power. Adjust either side of your infrared burner independently right from your front control panel with ease, allowing you to adjust your rotisserie temperature with precision and accuracy. Now you can easily achieve that perfect rotisserie-cooked chicken or roast right in your outdoor cooking area. No more store-bought rotisserie chicken that has been sitting for hours, do it right in the comfort of your backyard with professional results.
Diamond Sear Cooking Grates | Even Heat Distribution
Grilling perfection is achieved with thepatented diamond sear cooking grates, which ensure even heat distribution across the entire main grilling area. These trapezoidal-shaped grill grates are designed to provide optimal heat transfer with their angled sides to improve the flow of heat to the cooking surface. This diamond sear shape also gives you less food sticking to the grilling surface compared to traditional round cooking grids.
The E1060I grill model comes with an enormous main grilling space with1056 square inches (48 inches x 22 inches) for up to 40 burgersor multiple dishes at once. Above your main grilling surface stretches a heavy-gauged stainless steel adjustable warming rack. Theadjustable warming rack gives you 384 square inchesof additional space so you can easily toast your burger buns, melt your cheese, or move out of the way with its 2-position adjustable feature giving you additional grilling space for your larger BBQ masterpieces.
Below your diamond sear cooking grates sit your flavor grids that provide multi-functional capabilities to enhance your grilling and protect your burners. These stainless steel flavor grids shield burners from falling grease, giving them protection and keeping them clean. In addition, the flavor grids vaporize drippings from your BBQ favorites above and the steam goes right back into the food above giving your BBQ favorites an even more flavorful taste.
Electric Hot Surface Ignition | Safe & Reliable Start Every Time
Starting the grill is a breeze thanks to thehot surface ignition system, which utilizes120V electricityfor a quick and reliable startup.The push-to-start hot surface ignition system uses electricity to heat a surface to a high temperature, igniting the gas with a simple button push.
In case of failure by your primary ignition, your Fire Magic grill comes with a secondary Flash Tube ignition system. Simply light a match and drop it into the flash tube, located in the front of your grill grates for a safe and easy backup ignition system. It's reliable and easy to use, providing a quick and consistent start every time you grill.
The grill hood on E1060I comes with a 90° double-walled stainless steel grill hood design.This design enhances heat retention for consistent temperatures giving you easy control of your desired temperature in any climate To add to the grill hood brilliance, your grill hood opens a full 90° with spring assistance for efficient heat exhaust. Access every inch of your grill and quickly remove any unnecessary heat. Combined with a Teflon-coated spring assist, open your heavy grill hood as if it were weightless. Open and close your grill hood without slamming the grill hood shut with its spring-assisted technology.
Magic Fire continues to perfect professional-grade grilling for any grilling addict with the addition of the Magic View Window. This heat-resistant ceramic glass window sits right on the front of your grill hood giving you complete and safe grill monitoring of your BBQ favorites without lifting the grill hood allowing you to maintain a consistent temperature. The saying, if you're looking you are not cooking doesn't exist anymore with the large Magic View Window.
Additional Features
Grilling at any time of the day or night is made easy with thethree interior halogen lights, ensuring you have a clear view of your cooking area. Clean-up is a cinch with thedual 14-inch wide pull-out grease traysequipped with liners, making grease removal safe and hassle-free while preventing flavor contamination and flare-ups. These dual grease trays is equipped with ball-bearing drawer glides for easy access to your grill's grease and even easier cleanup for safe and clean grilling.
For those who crave the authentic taste of charcoal, the grill even includes acharcoal basket, providing you with the versatility to enjoy that classic charcoal flavor right on your gas grill. With the Fire Magic E1060I Echelon Diamond 48-Inch Built-In Gas Grill, you're equipped with the tools to become the ultimate grill master. Elevate your outdoor cooking experience and enjoy a world of culinary possibilities with this exceptional grill.
Warranty Information
Fire Magic guarantees this product against material or craftsmanship flaws under regular household use for the following durations: The product's stainless steel burners, cooking grids, and housing are covered for the user's lifetime; brass parts, inner coverings, manifold setups, porcelain casings, and backburner setups (ignition parts not included) for fifteen (15) years; flavor enhancers and grill's infrared burners for five (5) years; side burners and other components of the Fire Magic grill (excluding ignition and electronics) for three (3) years; ignition systems (batteries not included), electronic elements (lights and temperature gauges included), and other grill accessories for one (1) year. Up to $120 of labor costs are covered for two (2) years.
Fire Magic Echelon E1060I Built-In Gas Grill with Magic View Window, & Rotisserie
Model
E1060I
Exterior Material
304 Stainless Steel
Configuration
Built-In
Width
53.125"
Depth
30.5"
Height
27"
Weight
350 lbs
Cut Out Depth
23 1/2"
Cut Out Height
11 1/2"
Cut Out Width
50"
Burner Material
304 Cast Stainless Steel
Number of Burners
4 Burners
Burner Type
E-Shaped Burners
Total BTUs
112,000 BTUs
Cooking Grate Material
Stainless Steel
Cooking Grate Type
Diamond Sear Cooking Grids
Grilling Surface Dimensions
48" X 22"
Main Grilling Area Surface
1056 Sq Inches
Secondary Grilling Area Surface
384 Sq Inches
Total Grilling Area Surface
1440 Sq Inches
Burger Count
40 Burgers
Touchscreen Control Panel
None
Smartphone Technology / Wifi
None
Temperature Gauge
Analog
Infrared Backburner
Included
Infrared Backburner Burner Total BTUs
22,000 BTUs
Infrared Drop-In Burner
Optional
Rotisserie Kit
Included
Grill Lights
Internal / External Lights
Control Panel Light Type
Blue LED Lights
Interior Grill Light Type
Dual Halogen Lights
Grill Hood Type
90° Opening Grill Hood
Grill Hood Magic View Window
Included
Spring Grill Hood
Included
Charcoal / Smoker Box
Included
Shipping & Delivery
Shipping Quick Facts
Free Shipping: Available for orders over $99 within the Continental US.
Flat-Rate Shipping: $10.95 for orders under $99.
Free Curbside Liftgate Delivery: Included with all freight and LTL deliveries.
Scheduled Delivery Appointments: All freight and LTL deliveries include a scheduled appointment at your convenience to ensure you're home.
Cancellations: Allowed before dispatch; refer to our Return Policy if the order has already shipped.
Shipping & Delivery Details
This Shipping Policy applies to orders shipped within the United States (excluding Hawaii & Alaska). By placing an order with us, you accept the policies contained herein.
Enjoy free shipping for orders over $99. Orders under $99 pay a flat shipping fee of $10.95. Benefit from complimentary shipping for your entire purchase delivered straight to your home, even for the larger items! *Applies only within the Continental US.
Estimated Delivery Time
Post shipment, anticipate your items within a timeframe of 3-5 business days. We utilize UPS and FedEx for smaller items. It's crucial to note that more substantial items and certain orders are dispatched via freight. Freight shipping is somewhat more intricate compared to regular parcel deliveries, hence understanding the process in advance ensures a smooth delivery experience.
Freight Shipment Specifics
The majority of freight items are shipped on pallets. Some delivery companies will reach out to fix a delivery slot, whereas others aim to drop off your order at the most accessible spot nearest to your home, preferably close to a garage. The shipping confirmation email will detail the specific delivery procedures to anticipate.
For Scheduled Delivery
Companies that arrange delivery slots necessitate your presence for the delivery and your signature for confirmation. Deliveries are made using a semi-truck with lift gate service, placing the shipment by the curb. Should you grant permission for the delivery to be left unsupervised, BBQ Kitchen Pros cannot assume responsibility for any ensuing damages. The process might seem daunting, but for a comprehensive understanding, we recommend you peruse our thorough freight delivery guide to prevent unforeseen challenges.
For Non-Scheduled Deliveries
Delivery services that don't operate on appointments don't mandate your presence or a scheduled delivery slot. There's also no signature required upon receipt. Without the hassle of scheduling or waiting around, let the delivery come to you. If you're home during the drop-off, the driver can be asked to place your items in the garage. If you're away, they'll position it close to the garage or main entry.
Dispatch Timeframe
Items are typically dispatched from our warehouse within 1-3 business days. Affordable $10.95 Flat-Rate Shipping Orders below $99+ benefit from a consistent shipping rate. As your purchase value goes up, your shipping charge remains unchanged!
Change of Address
Once your order is in transit, we cannot change the delivery address. If you need to change the delivery address, please contact us within 24 hours of placing your order atsupport@bbqkitchenpros.com.
Cancellations
You may cancel your order at any time before it has been dispatched. If your order has already been dispatched, please refer to our Return Policy.
Parcels Damaged in Transit
If you find that your parcel has been damaged in transit, please reject the parcel if possible and contact our customer service. If the parcel has been delivered without your presence, please contact customer service for further assistance.
If you have any questions or concerns regarding our Shipping Policy, please contact us atsupport@bbqkitchenpros.com.
Easy Returns
Easy Returns
30-Day Returns –Hassle-free returns within 30 days of purchase.
Easy Process – Contact us for quick approval and a prepaid return label.
No Restocking Fees – Enjoy full refunds without additional deductions.
Free Damage Protection – We’ll replace or refund damaged or incorrect items quickly, covering all shipping and additional costs for your convenience.
Prepaid Shipping Labels – Convenient return shipping within the continental US.
Return Shipping: We take care of all return logistics, and the shipping cost is deducted directly from your refund—no separate payments required.
BBQ Kitchen Pros Return Policy
At BBQ Kitchen Pros, we want our customers to be completely satisfied with their purchases. If for any reason you are not satisfied with your order, we offer a return and refund policy.
30 Day Returns
We accept returns within 30 days of the date of purchase. If you wish to return an item, please contact our customer service department to receive an authorization number before shipping the item back to us. Please note that items returned without an authorization number will not be accepted. Items must be returned in new condition.
Return Shipping
We stand behind our products and want you to be satisfied with them. In the case that you decide to return your purchase, we will gladly refund you for the product in its entirety minus the cost of shipping and return shipping incurred by BBQ Kitchen Pros.
To qualify for return shipping, items must be returned in the original packaging, and pallet, (if included) and within the continental US. Once your return is approved and processed, we will provide a prepaid return shipping label. Simply print the label and adhere to the package. Please ensure the returned item is packed securely to avoid damage during transit.
Remember, returns only apply to items returned in the original packaging. If an item is returned in non-original or damaged packaging, the customer may be responsible for any return shipping costs. In addition, freight shipping is scheduled for pick-up at a specific date and time, which is agreed upon by the customer. and customers must be there at the scheduled time. Missing scheduled freight time will result in a dry run fee which is issued by the shipping company.
Damaged Items
If your order arrives damaged, defective, or incorrect, please make a note of it immediately when signing for delivery and send photos tosupport@bbqkitchenpros.comon the day of delivery.
Original Packaging Please keep all the original packaging for any items that need to be returned. Items that are not returned in their original packaging may not be accepted for return.
Non-Refundable Items that become damaged after use are non-refundable unless specified under warranty.
We hope that our return and refund policy makes it easy for you to shop with confidence at BBQ Kitchen Pros. If you have any questions or concerns about our policy, please don't hesitate to contact our customer service department.
A. 30 Day Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging.Items must be returned in new condition. You’ll also need a receipt or proof of purchase.
B. Easy Return Process
To start a return, you can contact us atsupport@bbqkitchenpros.com or call us at +1 888-678-3530. Once your return is accepted, we’ll send you a return shipping label as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Items that are not eligible for return include the following:
Custom-made, special-order, and made-to-order products. Items are marked non-returnable in the item description.
C. Damaged & Wrong Products & Issues
Please inspect your order upon reception and contact us immediately within 24 hours if the item is defective or damaged or if you received the wrong item so that we can evaluate the issue and make it right. To return your product, you should contact our mail. Depending on where you live, the time it may take for your exchanged product to reach you may vary.
D. Exchanges
We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us atsupport@bbqkitchenpros.com or call us at +1 888-678-3530.
E. No Re-stocking Fees
For our products, there is no Restocking Fee.
F. Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded back to your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund too.
Authorized Dealer
