Fire Magic Aurora A830I 46-Inch Gas & Charcoal Combo Built-In Grill
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Ships in 1-3 Business Days
Call For Lowest Price! 888-678-3530
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Owner Operated Customer Service - Open 7 Days A Week
30-Day Easy Returns - No Restocking Fees
- Description
- Specs & Dimensions
- Shipping & Delivery Info
- Easy Returns
Fire Magic Aurora A830I Gas/Charcoal Combo GrillÂ
Key Features
- Gas and charcoal combo in one grill, with high powered gas burners and authentic charcoal flavors.
- 304 stainless steel construction for superior outdoor durability and resilient against high heat.Â
- Two double-walled grill hoods to maintain consistent cooking temperatures and prevent heat discoloration.Â
- 90° Grill Hood opening for full access to your grill and quick heat exhaustion.Â
- Diamond Sear Cooking Grids provide superior heat retention for even and faster grilling and reduce food falling through.
- Stainless steel flavor grids to protect your burners, reduce grease flare ups and enhance your flavor dripping into vaporized greatness.
- 828 sq. inches of total grilling space, with two (2) separate grilling areas at 432 sq. inches each.
- Hot surface electronic ignition system giving a quick and reliable start every time
- Two (2) cast stainless steel E-burners pushing 50,000 BTUs of gas grilling power and provides even heat across your grilling surface.
- Rapid charcoal ignition with a powerful 26,000 BTU burner beneath the charcoal tray ensures quick ignition of charcoal or wood chunks.
- Adjustable charcoal tray with hand crank for temperature control during charcoal grilling.Â
- The gas grill features pull-out grease tray for easy grease management.
- Dual halogen interior grill lights and exterior gas knob lighting for easy night grilling and a sleek look.
- Dual adjustable warming racks give you ample space for grilling larger BBQ favorites.
- Dual extra large analog temperature gauges for easy temperature monitoring.
Fire Magic Aurora A830I Charcoal & Gas Grill | Get The Best of Both Worlds
Choosing between a charcoal grill, known for its smoky, authentic flavor, and a gas grill, valued for its quick and precise temperature control, can be a tough decision when designing your outdoor cooking space. Fortunately, the Fire Magic Aurora A830I Charcoal/Gas Grill Combo eliminates the need for compromise. This dual grill hood combo provides both an isolated charcoal grill and a gas grill, offering unparalleled grilling versatility in a single unit.
Constructed from 304 stainless steel, this grill features a single welded firebox with two separate double-walled grill hoods. The stainless steel not only ensures superior outdoor durability but also helps maintain consistent grilling temperatures regardless of the weather. The thick stainless steel construction prevents discoloration, keeping your dual-fuel grill the shining centerpiece of your outdoor kitchen. Both grill hoods are designed to open at a 90° angle, providing easy and safe access to every inch of the grill and promoting efficient heat exhaust during high-heat grilling. Each hood is also equipped with Fire Magic's extra-large temperature gauge for easy temperature monitoring and control.
With a total of 828 square inches of grilling space, the Fire Magic Aurora A830I offers two distinct grilling areas, each with 432 square inches of space to handle all your BBQ favorites, no matter the size of your gathering. Both grilling surfaces are equipped with Fire Magic's innovative Diamond Sear Cooking Grates. These trapezoidal grates feature oversized cooking rods that deliver superior heat retention, a flat non-stick cooking surface, reduced food loss through the grates, and perfect sear marks. Additionally, both grills come with 2-position adjustable warming racks that can be moved out of the way when not in use, providing extra space for larger BBQ dishes.
The charcoal grill component makes lighting charcoal or wood a breeze with its 26,000 BTU burner located beneath the charcoal tray, elevating charcoal grilling to new levels of convenience. The full-size adjustable charcoal tray is operated by a hand crank, allowing for traditional yet effective temperature control, ideal for both indirect and direct grilling. Whether you're slow-cooking brisket at low temperatures or searing ribeye steaks at high heat, this charcoal grill can do it all with its convenient and innovative design.
The gas grill side is a compact powerhouse, featuring cast stainless steel e-burners that deliver a total of 50,000 BTUs. These heavy-duty 1/4-inch thick burners are designed for high-heat, fast grilling, and they evenly distribute heat across the entire cooking surface. The result? No more hot and cold spots—just even cooking across all your BBQ creations. Each burner is ignited by an ultra-reliable hot surface electronic ignition, ensuring a quick and dependable start every time. In the event of a power outage, the flash tube ignition allows for safe and easy lighting with a match.
Above each burner, 16-gauge 304 stainless steel flavor grids protect the burners from grease and food debris, provide even heat distribution, minimize flare-ups, and vaporize drippings into smoke for that delicious BBQ flavor. The gas side also features dual halogen interior grill lights, perfectly positioned for safe nighttime grilling. The control knobs are backlit with traditional LED Aurora lighting, adding a clean and modern look to your outdoor kitchen. The gas side is also equipped with a pull-out grease tray, making cleanup easy and further reducing flare-ups for cleaner grilling.
The grill includes strong, raised hangers along the sides and back, providing a seamless look when installed into a countertop or island. A 120 VAC power source is required for both ignition and lighting functions. With many of the premium features of the Echelon series, the Aurora series from Fire Magic is the perfect centerpiece for your luxury outdoor kitchen.
Manufacturer Information
Click here for the User Manual
Click here for the Cut-Out Specs
Click here for a Quick Start Guide
Warranty Information
Fire Magic guarantees this product against material or craftsmanship flaws under regular household use for the following durations: The product's stainless steel burners, cooking grids, and housing are covered for the user's lifetime; brass parts, inner coverings, manifold setups, porcelain casings, and backburner setups (ignition parts not included) for fifteen (15) years; flavor enhancers and grill's infrared burners for five (5) years; side burners and other components of the Fire Magic grill (excluding ignition and electronics) for three (3) years; ignition systems (batteries not included), electronic elements (lights and temperature gauges included), and other grill accessories for one (1) year. Up to $120 of labor costs are covered for two (2) years.
Fire Magic Aurora 46-Inch Gas/Charcoal Combo Built-In Grill |
|
|---|---|
| Model |
|
| Collection | Aurora |
| Exterior Material | 304 Stainless Steel |
| Configuration | Built-In |
| Width | 52.25" |
| Depth | 30" |
| Height | 25.125" |
| Weight | 300 lbs. |
| Cut Out Depth | 19 1/2" |
| Cut Out Height | 11 1/2" |
| Cut Out Width | 50 1/4" |
| Number of Gas Burners | 2 Burners |
| Gas Grill Total BTUs | 50,000 BTUs |
| Burner Type | Cast Stainless Steel E-Burners |
| Number of Chracol Burners | 1 Burner |
| Charcoal Grill Total BTUs | 26,000 BTUs |
| Grilling Surface Dimensions | 46 X 18" |
| Main Grilling Area Surface | 828 Sq. Total Inches (432 Sq. Inches Per Side)> |
| Secondary Grilling Area Surface | 360 Sq. Inches |
| Total Grilling Area Surface | 1188 Sq. Inches |
| Burger Count | 30 Burgers |
| Cooking Grate Material | Stainless Steel |
| Cooking Grate Type | Diamond Sear Cooking Grates |
| Warming Rack Type | 2-Position Adjustable Rack |
| Gas Grill Lights | Internal / External Lights |
| Spring Hood | Yes |
| Adjustable Charcoal Tray | Included |
| Adjustable Charcoal Tray Crank Handle | Included |
| Gas Hose | Included |
| Gas Grill Ignition Type | Hot Surface Electronic Ignition Type |
| Gas Grill Secondary Ignition Type | Flash Tubes |
| Electrical Requirement | 120V |
| Thermometer | Analog |
Shipping Quick Facts
- Free Shipping: Available for orders over $99 within the Continental US.
- Flat-Rate Shipping: $10.95 for orders under $99.
- Free Curbside Liftgate Delivery: Included with all freight and LTL deliveries.
- White Glove & Installation Service Available: Call 888-678-3530 to arrange your installation and delivery.
- Scheduled Delivery Appointments: All freight and LTL deliveries include a scheduled appointment at your convenience to ensure you're home.
- Cancellations: Allowed before dispatch; refer to our Return Policy if the order has already shipped.
Shipping & Delivery Details
This Shipping Policy applies to orders shipped within the United States (excluding Hawaii & Alaska). By placing an order with us, you accept the policies contained herein.
Enjoy free shipping for orders over $99. Orders under $99 pay a flat shipping fee of $10.95. Benefit from complimentary shipping for your entire purchase delivered straight to your home, even for the larger items! *Applies only within the Continental US.
Estimated Delivery Time
Post shipment, anticipate receiving your items within a timeframe of 3-5 business days. We utilize UPS and FedEx for smaller items. It's crucial to note that more substantial items and certain orders are dispatched via freight. Freight shipping is somewhat more intricate compared to regular parcel deliveries, hence understanding the process in advance ensures a smooth delivery experience.
Freight Shipment Specifics
The majority of freight items are shipped on pallets. Some delivery companies will reach out to fix a delivery slot, whereas others aim to drop off your order at the most accessible spot nearest to your home, preferably close to a garage. The shipping confirmation email will detail the specific delivery procedures to anticipate.
For Scheduled Delivery
Companies that arrange delivery slots necessitate your presence for the delivery and your signature for confirmation. Deliveries are made using a semi-truck with lift gate service, placing the shipment by the curb. Should you grant permission for the delivery to be left unsupervised, BBQ Kitchen Pros cannot assume responsibility for any ensuing damages. The process might seem daunting, but for a comprehensive understanding, we recommend you peruse our thorough freight delivery guide to prevent unforeseen challenges.
For Non-Scheduled Deliveries
Delivery services that don't operate on appointments don't mandate your presence or a scheduled delivery slot. There's also no signature required upon receipt. Without the hassle of scheduling or waiting around, let the delivery come to you. If you're home during the drop-off, the driver can be asked to place your items in the garage. If you're away, they'll position it close to the garage or main entry.
Dispatch Timeframe
Items are typically dispatched from our warehouse within 1-3 business days. Affordable $10.95 Flat-Rate Shipping Orders below $99+ benefit from a consistent shipping rate. As your purchase value goes up, your shipping charge remains unchanged!
Change of Address
Once your order is in transit, we cannot change the delivery address. If you need to change the delivery address, please contact us within 24 hours of placing your order at support@bbqkitchenpros.com.
Cancellations
You may cancel your order at any time before it has been dispatched. If your order has already been dispatched, please refer to our Return Policy.
Parcels Damaged in Transit
If you find that your parcel has been damaged in transit, please reject the parcel if possible and contact our customer service. If the parcel has been delivered without your presence, please contact customer service for further assistance.
If you have any questions or concerns regarding our Shipping Policy, please contact us at support@bbqkitchenpros.com.
Easy Returns
- 30-Day Returns – Hassle-free returns within 30 days of purchase.
- Easy Process – Contact us for quick approval and a prepaid return label.
- No Restocking Fees – Enjoy full refunds without additional deductions.
- Free Damage Protection – We’ll replace or refund damaged or incorrect items quickly, covering all shipping and additional costs for your convenience.
- Prepaid Shipping Labels – Convenient return shipping within the continental US.
- Return Shipping: We take care of all return logistics, and the shipping cost is deducted directly from your refund—no separate payments required.
BBQ Kitchen Pros Return Policy
At BBQ Kitchen Pros, we want our customers to be completely satisfied with their purchases. If for any reason you are not satisfied with your order, we offer a return and refund policy.
30 Day Returns
We accept returns within 30 days of the date of purchase. If you wish to return an item, please contact our customer service department to receive an authorization number before shipping the item back to us. Please note that items returned without an authorization number will not be accepted. Items must be returned in new condition.
Return Shipping
We stand behind our products and want you to be satisfied with them. In the case that you decide to return your purchase, we will gladly refund you for the product in its entirety minus the cost of shipping and return shipping incurred by BBQ Kitchen Pros.
To qualify for return shipping, items must be returned in the original packaging, and pallet, (if included) and within the continental US. Once your return is approved and processed, we will provide a prepaid return shipping label. Simply print the label and adhere to the package. Please ensure the returned item is packed securely to avoid damage during transit.
Remember, returns only apply to items returned in the original packaging. If an item is returned in non-original or damaged packaging, the customer may be responsible for any return shipping costs. In addition, freight shipping is scheduled for pick-up at a specific date and time, which is agreed upon by the customer. and customers must be there at the scheduled time. Missing scheduled freight time will result in a dry run fee which is issued by the shipping company.
Damaged Items
If your order arrives damaged, defective, or incorrect, please make a note of it immediately when signing for delivery and send photos to support@bbqkitchenpros.com on the day of delivery.
Original Packaging Please keep all the original packaging for any items that need to be returned. Items that are not returned in their original packaging may not be accepted for return.
Non-Refundable Items that become damaged after use are non-refundable unless specified under warranty.
We hope that our return and refund policy makes it easy for you to shop with confidence at BBQ Kitchen Pros. If you have any questions or concerns about our policy, please don't hesitate to contact our customer service department.
A. 30 Day Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. Items must be returned in new condition. You’ll also need a receipt or proof of purchase.
B. Easy Return Process
To start a return, you can contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530. Once your return is accepted, we’ll send you a return shipping label as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Items that are not eligible for return include the following:
Custom-made, special-order, and made-to-order products. Items are marked non-returnable in the item description.
C. Damaged & Wrong Products & Issues
Please inspect your order upon reception and contact us immediately within 24 hours if the item is defective or damaged or if you received the wrong item so that we can evaluate the issue and make it right. To return your product, you should contact our mail. Depending on where you live, the time it may take for your exchanged product to reach you may vary.
D. Exchanges
We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530.
E. No Re-stocking Fees
For our products, there is no Restocking Fee.
F. Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded back to your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund too.
placeholder
Authorized Dealer
- Description
- Specs & Dimensions
- Shipping & Delivery Info
- Easy Returns
Fire Magic Aurora A830I Gas/Charcoal Combo GrillÂ
Key Features
- Gas and charcoal combo in one grill, with high powered gas burners and authentic charcoal flavors.
- 304 stainless steel construction for superior outdoor durability and resilient against high heat.Â
- Two double-walled grill hoods to maintain consistent cooking temperatures and prevent heat discoloration.Â
- 90° Grill Hood opening for full access to your grill and quick heat exhaustion.Â
- Diamond Sear Cooking Grids provide superior heat retention for even and faster grilling and reduce food falling through.
- Stainless steel flavor grids to protect your burners, reduce grease flare ups and enhance your flavor dripping into vaporized greatness.
- 828 sq. inches of total grilling space, with two (2) separate grilling areas at 432 sq. inches each.
- Hot surface electronic ignition system giving a quick and reliable start every time
- Two (2) cast stainless steel E-burners pushing 50,000 BTUs of gas grilling power and provides even heat across your grilling surface.
- Rapid charcoal ignition with a powerful 26,000 BTU burner beneath the charcoal tray ensures quick ignition of charcoal or wood chunks.
- Adjustable charcoal tray with hand crank for temperature control during charcoal grilling.Â
- The gas grill features pull-out grease tray for easy grease management.
- Dual halogen interior grill lights and exterior gas knob lighting for easy night grilling and a sleek look.
- Dual adjustable warming racks give you ample space for grilling larger BBQ favorites.
- Dual extra large analog temperature gauges for easy temperature monitoring.
Fire Magic Aurora A830I Charcoal & Gas Grill | Get The Best of Both Worlds
Choosing between a charcoal grill, known for its smoky, authentic flavor, and a gas grill, valued for its quick and precise temperature control, can be a tough decision when designing your outdoor cooking space. Fortunately, the Fire Magic Aurora A830I Charcoal/Gas Grill Combo eliminates the need for compromise. This dual grill hood combo provides both an isolated charcoal grill and a gas grill, offering unparalleled grilling versatility in a single unit.
Constructed from 304 stainless steel, this grill features a single welded firebox with two separate double-walled grill hoods. The stainless steel not only ensures superior outdoor durability but also helps maintain consistent grilling temperatures regardless of the weather. The thick stainless steel construction prevents discoloration, keeping your dual-fuel grill the shining centerpiece of your outdoor kitchen. Both grill hoods are designed to open at a 90° angle, providing easy and safe access to every inch of the grill and promoting efficient heat exhaust during high-heat grilling. Each hood is also equipped with Fire Magic's extra-large temperature gauge for easy temperature monitoring and control.
With a total of 828 square inches of grilling space, the Fire Magic Aurora A830I offers two distinct grilling areas, each with 432 square inches of space to handle all your BBQ favorites, no matter the size of your gathering. Both grilling surfaces are equipped with Fire Magic's innovative Diamond Sear Cooking Grates. These trapezoidal grates feature oversized cooking rods that deliver superior heat retention, a flat non-stick cooking surface, reduced food loss through the grates, and perfect sear marks. Additionally, both grills come with 2-position adjustable warming racks that can be moved out of the way when not in use, providing extra space for larger BBQ dishes.
The charcoal grill component makes lighting charcoal or wood a breeze with its 26,000 BTU burner located beneath the charcoal tray, elevating charcoal grilling to new levels of convenience. The full-size adjustable charcoal tray is operated by a hand crank, allowing for traditional yet effective temperature control, ideal for both indirect and direct grilling. Whether you're slow-cooking brisket at low temperatures or searing ribeye steaks at high heat, this charcoal grill can do it all with its convenient and innovative design.
The gas grill side is a compact powerhouse, featuring cast stainless steel e-burners that deliver a total of 50,000 BTUs. These heavy-duty 1/4-inch thick burners are designed for high-heat, fast grilling, and they evenly distribute heat across the entire cooking surface. The result? No more hot and cold spots—just even cooking across all your BBQ creations. Each burner is ignited by an ultra-reliable hot surface electronic ignition, ensuring a quick and dependable start every time. In the event of a power outage, the flash tube ignition allows for safe and easy lighting with a match.
Above each burner, 16-gauge 304 stainless steel flavor grids protect the burners from grease and food debris, provide even heat distribution, minimize flare-ups, and vaporize drippings into smoke for that delicious BBQ flavor. The gas side also features dual halogen interior grill lights, perfectly positioned for safe nighttime grilling. The control knobs are backlit with traditional LED Aurora lighting, adding a clean and modern look to your outdoor kitchen. The gas side is also equipped with a pull-out grease tray, making cleanup easy and further reducing flare-ups for cleaner grilling.
The grill includes strong, raised hangers along the sides and back, providing a seamless look when installed into a countertop or island. A 120 VAC power source is required for both ignition and lighting functions. With many of the premium features of the Echelon series, the Aurora series from Fire Magic is the perfect centerpiece for your luxury outdoor kitchen.
Manufacturer Information
Click here for the User Manual
Click here for the Cut-Out Specs
Click here for a Quick Start Guide
Warranty Information
Fire Magic guarantees this product against material or craftsmanship flaws under regular household use for the following durations: The product's stainless steel burners, cooking grids, and housing are covered for the user's lifetime; brass parts, inner coverings, manifold setups, porcelain casings, and backburner setups (ignition parts not included) for fifteen (15) years; flavor enhancers and grill's infrared burners for five (5) years; side burners and other components of the Fire Magic grill (excluding ignition and electronics) for three (3) years; ignition systems (batteries not included), electronic elements (lights and temperature gauges included), and other grill accessories for one (1) year. Up to $120 of labor costs are covered for two (2) years.
Fire Magic Aurora 46-Inch Gas/Charcoal Combo Built-In Grill |
|
|---|---|
| Model |
|
| Collection | Aurora |
| Exterior Material | 304 Stainless Steel |
| Configuration | Built-In |
| Width | 52.25" |
| Depth | 30" |
| Height | 25.125" |
| Weight | 300 lbs. |
| Cut Out Depth | 19 1/2" |
| Cut Out Height | 11 1/2" |
| Cut Out Width | 50 1/4" |
| Number of Gas Burners | 2 Burners |
| Gas Grill Total BTUs | 50,000 BTUs |
| Burner Type | Cast Stainless Steel E-Burners |
| Number of Chracol Burners | 1 Burner |
| Charcoal Grill Total BTUs | 26,000 BTUs |
| Grilling Surface Dimensions | 46 X 18" |
| Main Grilling Area Surface | 828 Sq. Total Inches (432 Sq. Inches Per Side)> |
| Secondary Grilling Area Surface | 360 Sq. Inches |
| Total Grilling Area Surface | 1188 Sq. Inches |
| Burger Count | 30 Burgers |
| Cooking Grate Material | Stainless Steel |
| Cooking Grate Type | Diamond Sear Cooking Grates |
| Warming Rack Type | 2-Position Adjustable Rack |
| Gas Grill Lights | Internal / External Lights |
| Spring Hood | Yes |
| Adjustable Charcoal Tray | Included |
| Adjustable Charcoal Tray Crank Handle | Included |
| Gas Hose | Included |
| Gas Grill Ignition Type | Hot Surface Electronic Ignition Type |
| Gas Grill Secondary Ignition Type | Flash Tubes |
| Electrical Requirement | 120V |
| Thermometer | Analog |
Shipping Quick Facts
- Free Shipping: Available for orders over $99 within the Continental US.
- Flat-Rate Shipping: $10.95 for orders under $99.
- Free Curbside Liftgate Delivery: Included with all freight and LTL deliveries.
- White Glove & Installation Service Available: Call 888-678-3530 to arrange your installation and delivery.
- Scheduled Delivery Appointments: All freight and LTL deliveries include a scheduled appointment at your convenience to ensure you're home.
- Cancellations: Allowed before dispatch; refer to our Return Policy if the order has already shipped.
Shipping & Delivery Details
This Shipping Policy applies to orders shipped within the United States (excluding Hawaii & Alaska). By placing an order with us, you accept the policies contained herein.
Enjoy free shipping for orders over $99. Orders under $99 pay a flat shipping fee of $10.95. Benefit from complimentary shipping for your entire purchase delivered straight to your home, even for the larger items! *Applies only within the Continental US.
Estimated Delivery Time
Post shipment, anticipate receiving your items within a timeframe of 3-5 business days. We utilize UPS and FedEx for smaller items. It's crucial to note that more substantial items and certain orders are dispatched via freight. Freight shipping is somewhat more intricate compared to regular parcel deliveries, hence understanding the process in advance ensures a smooth delivery experience.
Freight Shipment Specifics
The majority of freight items are shipped on pallets. Some delivery companies will reach out to fix a delivery slot, whereas others aim to drop off your order at the most accessible spot nearest to your home, preferably close to a garage. The shipping confirmation email will detail the specific delivery procedures to anticipate.
For Scheduled Delivery
Companies that arrange delivery slots necessitate your presence for the delivery and your signature for confirmation. Deliveries are made using a semi-truck with lift gate service, placing the shipment by the curb. Should you grant permission for the delivery to be left unsupervised, BBQ Kitchen Pros cannot assume responsibility for any ensuing damages. The process might seem daunting, but for a comprehensive understanding, we recommend you peruse our thorough freight delivery guide to prevent unforeseen challenges.
For Non-Scheduled Deliveries
Delivery services that don't operate on appointments don't mandate your presence or a scheduled delivery slot. There's also no signature required upon receipt. Without the hassle of scheduling or waiting around, let the delivery come to you. If you're home during the drop-off, the driver can be asked to place your items in the garage. If you're away, they'll position it close to the garage or main entry.
Dispatch Timeframe
Items are typically dispatched from our warehouse within 1-3 business days. Affordable $10.95 Flat-Rate Shipping Orders below $99+ benefit from a consistent shipping rate. As your purchase value goes up, your shipping charge remains unchanged!
Change of Address
Once your order is in transit, we cannot change the delivery address. If you need to change the delivery address, please contact us within 24 hours of placing your order at support@bbqkitchenpros.com.
Cancellations
You may cancel your order at any time before it has been dispatched. If your order has already been dispatched, please refer to our Return Policy.
Parcels Damaged in Transit
If you find that your parcel has been damaged in transit, please reject the parcel if possible and contact our customer service. If the parcel has been delivered without your presence, please contact customer service for further assistance.
If you have any questions or concerns regarding our Shipping Policy, please contact us at support@bbqkitchenpros.com.
Easy Returns
- 30-Day Returns – Hassle-free returns within 30 days of purchase.
- Easy Process – Contact us for quick approval and a prepaid return label.
- No Restocking Fees – Enjoy full refunds without additional deductions.
- Free Damage Protection – We’ll replace or refund damaged or incorrect items quickly, covering all shipping and additional costs for your convenience.
- Prepaid Shipping Labels – Convenient return shipping within the continental US.
- Return Shipping: We take care of all return logistics, and the shipping cost is deducted directly from your refund—no separate payments required.
BBQ Kitchen Pros Return Policy
At BBQ Kitchen Pros, we want our customers to be completely satisfied with their purchases. If for any reason you are not satisfied with your order, we offer a return and refund policy.
30 Day Returns
We accept returns within 30 days of the date of purchase. If you wish to return an item, please contact our customer service department to receive an authorization number before shipping the item back to us. Please note that items returned without an authorization number will not be accepted. Items must be returned in new condition.
Return Shipping
We stand behind our products and want you to be satisfied with them. In the case that you decide to return your purchase, we will gladly refund you for the product in its entirety minus the cost of shipping and return shipping incurred by BBQ Kitchen Pros.
To qualify for return shipping, items must be returned in the original packaging, and pallet, (if included) and within the continental US. Once your return is approved and processed, we will provide a prepaid return shipping label. Simply print the label and adhere to the package. Please ensure the returned item is packed securely to avoid damage during transit.
Remember, returns only apply to items returned in the original packaging. If an item is returned in non-original or damaged packaging, the customer may be responsible for any return shipping costs. In addition, freight shipping is scheduled for pick-up at a specific date and time, which is agreed upon by the customer. and customers must be there at the scheduled time. Missing scheduled freight time will result in a dry run fee which is issued by the shipping company.
Damaged Items
If your order arrives damaged, defective, or incorrect, please make a note of it immediately when signing for delivery and send photos to support@bbqkitchenpros.com on the day of delivery.
Original Packaging Please keep all the original packaging for any items that need to be returned. Items that are not returned in their original packaging may not be accepted for return.
Non-Refundable Items that become damaged after use are non-refundable unless specified under warranty.
We hope that our return and refund policy makes it easy for you to shop with confidence at BBQ Kitchen Pros. If you have any questions or concerns about our policy, please don't hesitate to contact our customer service department.
A. 30 Day Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. Items must be returned in new condition. You’ll also need a receipt or proof of purchase.
B. Easy Return Process
To start a return, you can contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530. Once your return is accepted, we’ll send you a return shipping label as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Items that are not eligible for return include the following:
Custom-made, special-order, and made-to-order products. Items are marked non-returnable in the item description.
C. Damaged & Wrong Products & Issues
Please inspect your order upon reception and contact us immediately within 24 hours if the item is defective or damaged or if you received the wrong item so that we can evaluate the issue and make it right. To return your product, you should contact our mail. Depending on where you live, the time it may take for your exchanged product to reach you may vary.
D. Exchanges
We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530.
E. No Re-stocking Fees
For our products, there is no Restocking Fee.
F. Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded back to your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund too.
