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Fire Magic Aurora A790I Gas Grill with Magic View Window
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Free Shipping + No Sales Tax
Free Shipping + No Sales Tax

Fire Magic Aurora A790I 36-Inch Freestanding Gas Grill with Magic View Window & Infrared Burner

SKU A790I-7LAN-W + 790-SC24
$10,367.10
+ Free Shipping
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FIRE MAGIC A790 FREESTANDING GRILL BUNDLE

Fire Magic A790 Freestanding Grill (Cart Model)
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$816+ value
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Fire Magic Authorized Dealer

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Fire Magic A790I Portable Gas Grill with Magic View Window & Infrared Burner


Key Features

  • Diamond Sear Cooking Grids – Special design for even heat distribution and a perfect sear.
  • Magic View Window – Monitor your food without opening the hood, keeping heat locked in.
  • Hot Surface Ignition – Electric-powered ignition for fast and reliable grill startup.
  • 90-Degree Double-Walled Hood – Holds in heat for better cooking and opens smoothly with a spring assist.
  • Three Cast Stainless Steel Burners – 90,000 BTUs of power for high-heat grilling.
  • Infrared Sear Burner – 25,000 BTUs of intense heat for steakhouse-quality searing.
  • Stainless Steel Flavor Grids – Evenly distribute heat and vaporize drippings for extra flavor.
  • Adjustable Warming Rack – Keeps food warm or moves out of the way for larger cuts.
  • Built-in Halogen Lights – Brighten your grill for easy night time cooking.
  • Pull-Out Grease Tray – Makes cleanup quick and mess-free.
  • Analog Temperature Gauge – Allows easy heat monitoring without opening the grill.
  • Includes Deluxe Grill Cart– Includes two soft-close drawers, an access door, folding side shelves, and sturdy caster wheels for easy movement.

Fire Magic Aurora A790I | High-Performance Cooking with a Clear View

The Fire Magic Aurora A790I Portable Gas Grill is built for those who want precision grilling with added convenience. The Magic View Window lets you watch your food cook without opening the hood, keeping the heat inside for consistent temperatures and faster cooking times. The 90-degree double-walled hood is crafted from 304 stainless steel, ensuring heat retention and durability while opening effortlessly with its spring-assisted design.

With 540 square inches of cooking space, this grill is large enough to cook 28 burgers at once—perfect for entertaining family and friends. An adjustable warming rack gives you extra space for toasting buns or melting cheese.


Steakhouse Searing Right in Your Backyard

Want perfectly seared steaks? The infrared sear burner delivers 25,000 BTUs of high-intensity heat, reaching temperatures of 1,200°F. This allows you to lock in juices and create a crispy, caramelized crust just like a professional steakhouse. The burner is easy to control with a simple knob adjustment on the front panel.


Power & Performance with 90,000 BTUs

The three E-shaped stainless steel burners provide 90,000 BTUs of total cooking power, delivering high-heat searing or low-and-slow BBQ cooking. Designed to last, these heavy-duty burners weigh up to 12 lbs each and resist corrosion for long-lasting performance.

The stainless steel flavor grids sit above the burners, ensuring even heat distribution while vaporizing drippings to enhance flavor. These grids also protect the burners from grease buildup, ensuring better longevity.


Hassle-Free Grilling Anytime

Lighting the grill is easy with the hot surface ignition system—just turn the knob, and you're ready to cook. As a backup, the grill includes flash tubes for manual ignition, ensuring you'll never be left without a way to fire up your grill.

For night grilling, the built-in halogen lights illuminate the entire cooking surface, so you can grill with the same precision as daytime. The blue LED gas control knobs not only look sleek but also enhance visibility while adjusting your settings.

An analog temperature gauge lets you monitor your grill’s heat without opening the hood, keeping cooking temperatures steady for better results.


Freestanding Cart for Convenience

The Fire Magic Aurora A790I comes with a deluxe portable cart, built from 304 stainless steel for long-lasting durability. It includes:

  • Folding Side Shelves – Expands prep space and folds down for compact storage.
  • Soft-Close Drawers & Access Door – Keeps grilling tools, utensils, and propane tanks organized.
  • Sliding Propane Tank Tray – Allows easy access and secure storage of the propane tank.
  • Ventilated Storage – Improves airflow and prevents gas buildup.
  • Locking Caster Wheels – Ensures stability while grilling and makes movement effortless.

This portable freestanding grill brings the power of a built-in model with the flexibility to move it anywhere in your backyard, deck, or patio.


Why Choose the Fire Magic Aurora A790I Portable Gas Grill?

  • Powerful Performance – 90,000 BTUs of grilling power with infrared searing and rotisserie capabilities.
  • Innovative Features – Magic View Window, Diamond Sear Grids, and an adjustable warming rack for added versatility.
  • Luxury Look & Feel – Blue LED control knobs, internal lighting, and a sleek 90-degree hood design.
  • Freestanding Convenience – Includes storage drawers, side shelves, and locking caster wheels for mobility.

If you’re looking for a high-performance gas grill with advanced features, professional-grade heat control, and a convenient freestanding design, the Fire Magic Aurora A790I is your ultimate backyard grilling solution.


Warranty Information

Fire Magic guarantees this product against material or craftsmanship flaws under regular household use for the following durations: The product's stainless steel burners, cooking grids, and housing are covered for the user's lifetime; brass parts, inner coverings, manifold setups, porcelain casings, and backburner setups (ignition parts not included) for fifteen (15) years; flavor enhancers and grill's infrared burners for five (5) years; side burners and other components of the Fire Magic grill (excluding ignition and electronics) for three (3) years; ignition systems (batteries not included), electronic elements (lights and temperature gauges included), and other grill accessories for one (1) year. Up to $120 of labor costs are covered for two (2) years.


Manufacturer Information

Click here for the User Manual

Click here for the Cart Assembly Guide

Click here for a Quick Start Guide


Order now with free shipping!


Fire Magic Aurora A790I Portable Grill with Magic View Window, Infrared Burner, & Rotisserie

Model  A790I
Exterior Material 304 Stainless Steel 
Configuration Freestanding
Width 64 1/4" (44 1/4" Shelves Down)
Depth 27"
Height 53"
Weight 473 lbs.
Burner Material 304 Cast Stainless Steel
Number of Burners 3 Burners
Burner Type E-Shaped Burners
Total BTUs 90,000 BTUs
Cooking Grate Material Stainless Steel
Cooking Grate Type Diamond Sear Cooking Grids
Grilling Surface Dimensions 36" X 22"
Main Grilling Area Surface 792 Sq Inches
Secondary Grilling Area Surface 288 Sq Inches
Total Grilling Area Surface 1080 Sq Inches
Burger Count 28 Burgers
Infrared Backburner Included
Infrared Backburner BTU Total 25,000
Infrared Drop-In Burner Included
Rotisserie Kit None
Grill Lights Internal / External Lights
Grill Hood Type 90° Opening Grill Hood
Magic View Window Included
Spring Hood Yes
Thermometer Analog

Shipping Quick Facts

  • Free Shipping: Available for orders over $99 within the Continental US.
  • Flat-Rate Shipping: $10.95 for orders under $99.
  • Free Curbside Liftgate Delivery: Included with all freight and LTL deliveries.
  • Scheduled Delivery Appointments: All freight and LTL deliveries include a scheduled appointment at your convenience to ensure you're home.
  • Cancellations: Allowed before dispatch; refer to our Return Policy if the order has already shipped.

Shipping & Delivery Details

This Shipping Policy applies to orders shipped within the United States (excluding Hawaii & Alaska). By placing an order with us, you accept the policies contained herein.

Enjoy free shipping for orders over $99. Orders under $99 pay a flat shipping fee of $10.95. Benefit from complimentary shipping for your entire purchase delivered straight to your home, even for the larger items! *Applies only within the Continental US.


Estimated Delivery Time

Post shipment, anticipate your items within a timeframe of 3-5 business days. We utilize UPS and FedEx for smaller items. It's crucial to note that more substantial items and certain orders are dispatched via freight. Freight shipping is somewhat more intricate compared to regular parcel deliveries, hence understanding the process in advance ensures a smooth delivery experience.


Freight Shipment Specifics

The majority of freight items are shipped on pallets. Some delivery companies will reach out to fix a delivery slot, whereas others aim to drop off your order at the most accessible spot nearest to your home, preferably close to a garage. The shipping confirmation email will detail the specific delivery procedures to anticipate.


For Scheduled Delivery

Companies that arrange delivery slots necessitate your presence for the delivery and your signature for confirmation. Deliveries are made using a semi-truck with lift gate service, placing the shipment by the curb. Should you grant permission for the delivery to be left unsupervised, BBQ Kitchen Pros cannot assume responsibility for any ensuing damages. The process might seem daunting, but for a comprehensive understanding, we recommend you peruse our thorough freight delivery guide to prevent unforeseen challenges.


For Non-Scheduled Deliveries

Delivery services that don't operate on appointments don't mandate your presence or a scheduled delivery slot. There's also no signature required upon receipt. Without the hassle of scheduling or waiting around, let the delivery come to you. If you're home during the drop-off, the driver can be asked to place your items in the garage. If you're away, they'll position it close to the garage or main entry.

Dispatch Timeframe

Items are typically dispatched from our warehouse within 1-3 business days. Affordable $10.95 Flat-Rate Shipping Orders below $99+ benefit from a consistent shipping rate. As your purchase value goes up, your shipping charge remains unchanged!


Change of Address

Once your order is in transit, we cannot change the delivery address. If you need to change the delivery address, please contact us within 24 hours of placing your order at support@bbqkitchenpros.com.


Cancellations

You may cancel your order at any time before it has been dispatched. If your order has already been dispatched, please refer to our Return Policy.


Parcels Damaged in Transit

If you find that your parcel has been damaged in transit, please reject the parcel if possible and contact our customer service. If the parcel has been delivered without your presence, please contact customer service for further assistance.

If you have any questions or concerns regarding our Shipping Policy, please contact us at support@bbqkitchenpros.com.

Easy Returns

  • 30-Day Returns Hassle-free returns within 30 days of purchase.
  • Easy Process – Contact us for quick approval and a prepaid return label.
  • No Restocking Fees – Enjoy full refunds without additional deductions.
  • Free Damage Protection – We’ll replace or refund damaged or incorrect items quickly, covering all shipping and additional costs for your convenience.
  • Custom Items Cannot Be Returned: All custom product sales are final. This includes Ready-To-Finish Outdoor Kitchens, color additions to grills and appliances, and special order items.
  • Prepaid Shipping Labels – Convenient return shipping within the continental US.
  • Return Shipping: We take care of all return logistics, and the shipping cost is deducted directly from your refund—no separate payments required.

 BBQ Kitchen Pros Return Policy

At BBQ Kitchen Pros, we want our customers to be completely satisfied with their purchases. If for any reason you are not satisfied with your order, we offer a return and refund policy.


30 Day Returns

We accept returns within 30 days of the date of purchase. If you wish to return an item, please contact our customer service department to receive an authorization number before shipping the item back to us. Please note that items returned without an authorization number will not be accepted. Items must be returned in new condition. 


Return Shipping

We stand behind our products and want you to be satisfied with them. In the case that you decide to return your purchase, we will gladly refund you for the product in its entirety minus the cost of shipping and return shipping incurred by BBQ Kitchen Pros.

To qualify for return shipping, items must be returned in the original packaging, and pallet, (if included) and within the continental US. Once your return is approved and processed, we will provide a prepaid return shipping label. Simply print the label and adhere to the package. Please ensure the returned item is packed securely to avoid damage during transit.

Remember, returns only apply to items returned in the original packaging. If an item is returned in non-original or damaged packaging, the customer may be responsible for any return shipping costs. In addition, freight shipping is scheduled for pick-up at a specific date and time, which is agreed upon by the customer. and customers must be there at the scheduled time. Missing scheduled freight time will result in a dry run fee which is issued by the shipping company. 


Damaged Items

If your order arrives damaged, defective, or incorrect, please make a note of it immediately when signing for delivery and send photos to support@bbqkitchenpros.com on the day of delivery. 

Original Packaging Please keep all the original packaging for any items that need to be returned. Items that are not returned in their original packaging may not be accepted for return.

Non-Refundable Items that become damaged after use are non-refundable unless specified under warranty.

We hope that our return and refund policy makes it easy for you to shop with confidence at BBQ Kitchen Pros. If you have any questions or concerns about our policy, please don't hesitate to contact our customer service department.


A. 30 Day Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. Items must be returned in new condition. You’ll also need a receipt or proof of purchase.


B. Easy Return Process

To start a return, you can contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530. Once your return is accepted, we’ll send you a return shipping label as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Items that are not eligible for return include the following:

Custom-made, special-order, and made-to-order products. Items are marked non-returnable in the item description. 


C. Damaged & Wrong Products & Issues

Please inspect your order upon reception and contact us immediately within 24 hours if the item is defective or damaged or if you received the wrong item so that we can evaluate the issue and make it right. To return your product, you should contact our mail. Depending on where you live, the time it may take for your exchanged product to reach you may vary.


D. Exchanges

We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530.


E. No Re-stocking Fees

For our products, there is no Restocking Fee.


F. Refunds

We will notify you once we’ve received and inspected your return and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded back to your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund too.

Why Fire Magic Grills?

Fire Magic Aurora A790I Comparison

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Class

Premium +

Luxury

Luxury

Premium +

Exterior Material

304 Stainless Steel

304 Stainless Steel

304 Stainless Steel

304 Stainless Steel

Configuration

Built-In / Freestanding

Built-In / Freestanding

Built-In / Freestanding

Built-In / Freestanding

Fuel Type

Propane / Natural Gas

Propane / Natural Gas

Propane / Natural Gas

Propane / Natural Gas

Total BTUs

90,000

90,000

82,500

60,000

# of Burners

3

3

3

3

Burner Type

Cast Stainless Steel E-Burners

Cast Stainless Steel E-Burners

Titanium Stainless Steel U-Burners

Titanium Stainless Steel U-Burners

Rotisserie Backburner

Optional

Optional

Yes

Yes

Rotisserie Kit

Optional

Optional

Yes

Yes

Magic Window

Optional

Optional

None

None

Thermometer

Analog

Analog or Digital

Analog

Analog

Ignition Type

Hot Surface Ignition

Hot Surface Ignition

Hot Surface Ignition

Hot Surface Ignition

Grill Grate Type

Diamond Sear Cooking Grates

Diamond Sear Cooking Grates

3/8" Electro-Polished Non-Stick Grates

3/8" Electro-Polished Non-Stick Grates

Flame Tamers

Stainless Steel Flame Tamers

Stainless Steel Flame Tamers

Ceramic Briquettes

Ceramic Briquettes

Burger Count

28 Burgers

28 Burgers

24 Burgers

26 Burgers

Cooking Area Dimensions

36" X 22"

36" X 22"

31 5/16" X 19"

33 1/2" x 18"

Total Cooking Area

1080 Sq. Inches

1080 Sq. Inches

-- Sq. Inches

817 Sq. Inches

Main Cooking Area

792 Sq. Inches

792 Sq. Inches

660 Sq. Inches

603 Sq. Inches

Warming Rack Area

288 Sq. Inches

288 Sq. Inches

-- Sq. Inches

214 Sq. Inches

Grill Lights

Exterior / Interior

Exterior / Interior

Exterior / Interior

Exterior / Interior

Interior Lighting

Dual Halogen Lights

Dual Halogen Lights

Dual Halogen Lights

Dual Halogen Lights

Exterior Lighting

Blue Back Lit Gas Knobs

Blue Back Lit Gas Knobs

Amber Back Lit Gas Knobs

None

Spring Assisted Hood

Yes

Yes

Yes

Yes

Width

64 1/4"

64 1/4"

60.065"

61.375"

Depth

27"

27"

26.1875"

26.31"

Height

53"

53"

51.58"

49"

Made in USA

Yes

Yes

Yes

Yes

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Learn More About Us

Owner-Operated, Built with Passion, Driven by Expertise.

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Price Match Promise

Lowest price guaranteed: if you see it cheaper, we’ll beat it

No Sales Tax

The price you see is final. No hidden fees, and no sales tax except in NY.

Fast, Free Shipping

Free shipping on orders $99+ in the continental U.S.

Owner Operated Support

Talk directly to the owner—20 years’ of real expertise.

Description

Fire Magic A790I Portable Gas Grill with Magic View Window & Infrared Burner


Key Features

  • Diamond Sear Cooking Grids – Special design for even heat distribution and a perfect sear.
  • Magic View Window – Monitor your food without opening the hood, keeping heat locked in.
  • Hot Surface Ignition – Electric-powered ignition for fast and reliable grill startup.
  • 90-Degree Double-Walled Hood – Holds in heat for better cooking and opens smoothly with a spring assist.
  • Three Cast Stainless Steel Burners – 90,000 BTUs of power for high-heat grilling.
  • Infrared Sear Burner – 25,000 BTUs of intense heat for steakhouse-quality searing.
  • Stainless Steel Flavor Grids – Evenly distribute heat and vaporize drippings for extra flavor.
  • Adjustable Warming Rack – Keeps food warm or moves out of the way for larger cuts.
  • Built-in Halogen Lights – Brighten your grill for easy night time cooking.
  • Pull-Out Grease Tray – Makes cleanup quick and mess-free.
  • Analog Temperature Gauge – Allows easy heat monitoring without opening the grill.
  • Includes Deluxe Grill Cart– Includes two soft-close drawers, an access door, folding side shelves, and sturdy caster wheels for easy movement.

Fire Magic Aurora A790I | High-Performance Cooking with a Clear View

The Fire Magic Aurora A790I Portable Gas Grill is built for those who want precision grilling with added convenience. The Magic View Window lets you watch your food cook without opening the hood, keeping the heat inside for consistent temperatures and faster cooking times. The 90-degree double-walled hood is crafted from 304 stainless steel, ensuring heat retention and durability while opening effortlessly with its spring-assisted design.

With 540 square inches of cooking space, this grill is large enough to cook 28 burgers at once—perfect for entertaining family and friends. An adjustable warming rack gives you extra space for toasting buns or melting cheese.


Steakhouse Searing Right in Your Backyard

Want perfectly seared steaks? The infrared sear burner delivers 25,000 BTUs of high-intensity heat, reaching temperatures of 1,200°F. This allows you to lock in juices and create a crispy, caramelized crust just like a professional steakhouse. The burner is easy to control with a simple knob adjustment on the front panel.


Power & Performance with 90,000 BTUs

The three E-shaped stainless steel burners provide 90,000 BTUs of total cooking power, delivering high-heat searing or low-and-slow BBQ cooking. Designed to last, these heavy-duty burners weigh up to 12 lbs each and resist corrosion for long-lasting performance.

The stainless steel flavor grids sit above the burners, ensuring even heat distribution while vaporizing drippings to enhance flavor. These grids also protect the burners from grease buildup, ensuring better longevity.


Hassle-Free Grilling Anytime

Lighting the grill is easy with the hot surface ignition system—just turn the knob, and you're ready to cook. As a backup, the grill includes flash tubes for manual ignition, ensuring you'll never be left without a way to fire up your grill.

For night grilling, the built-in halogen lights illuminate the entire cooking surface, so you can grill with the same precision as daytime. The blue LED gas control knobs not only look sleek but also enhance visibility while adjusting your settings.

An analog temperature gauge lets you monitor your grill’s heat without opening the hood, keeping cooking temperatures steady for better results.


Freestanding Cart for Convenience

The Fire Magic Aurora A790I comes with a deluxe portable cart, built from 304 stainless steel for long-lasting durability. It includes:

  • Folding Side Shelves – Expands prep space and folds down for compact storage.
  • Soft-Close Drawers & Access Door – Keeps grilling tools, utensils, and propane tanks organized.
  • Sliding Propane Tank Tray – Allows easy access and secure storage of the propane tank.
  • Ventilated Storage – Improves airflow and prevents gas buildup.
  • Locking Caster Wheels – Ensures stability while grilling and makes movement effortless.

This portable freestanding grill brings the power of a built-in model with the flexibility to move it anywhere in your backyard, deck, or patio.


Why Choose the Fire Magic Aurora A790I Portable Gas Grill?

  • Powerful Performance – 90,000 BTUs of grilling power with infrared searing and rotisserie capabilities.
  • Innovative Features – Magic View Window, Diamond Sear Grids, and an adjustable warming rack for added versatility.
  • Luxury Look & Feel – Blue LED control knobs, internal lighting, and a sleek 90-degree hood design.
  • Freestanding Convenience – Includes storage drawers, side shelves, and locking caster wheels for mobility.

If you’re looking for a high-performance gas grill with advanced features, professional-grade heat control, and a convenient freestanding design, the Fire Magic Aurora A790I is your ultimate backyard grilling solution.


Warranty Information

Fire Magic guarantees this product against material or craftsmanship flaws under regular household use for the following durations: The product's stainless steel burners, cooking grids, and housing are covered for the user's lifetime; brass parts, inner coverings, manifold setups, porcelain casings, and backburner setups (ignition parts not included) for fifteen (15) years; flavor enhancers and grill's infrared burners for five (5) years; side burners and other components of the Fire Magic grill (excluding ignition and electronics) for three (3) years; ignition systems (batteries not included), electronic elements (lights and temperature gauges included), and other grill accessories for one (1) year. Up to $120 of labor costs are covered for two (2) years.


Manufacturer Information

Click here for the User Manual

Click here for the Cart Assembly Guide

Click here for a Quick Start Guide


Order now with free shipping!

Specs & Dimensions


Fire Magic Aurora A790I Portable Grill with Magic View Window, Infrared Burner, & Rotisserie

Model  A790I
Exterior Material 304 Stainless Steel 
Configuration Freestanding
Width 64 1/4" (44 1/4" Shelves Down)
Depth 27"
Height 53"
Weight 473 lbs.
Burner Material 304 Cast Stainless Steel
Number of Burners 3 Burners
Burner Type E-Shaped Burners
Total BTUs 90,000 BTUs
Cooking Grate Material Stainless Steel
Cooking Grate Type Diamond Sear Cooking Grids
Grilling Surface Dimensions 36" X 22"
Main Grilling Area Surface 792 Sq Inches
Secondary Grilling Area Surface 288 Sq Inches
Total Grilling Area Surface 1080 Sq Inches
Burger Count 28 Burgers
Infrared Backburner Included
Infrared Backburner BTU Total 25,000
Infrared Drop-In Burner Included
Rotisserie Kit None
Grill Lights Internal / External Lights
Grill Hood Type 90° Opening Grill Hood
Magic View Window Included
Spring Hood Yes
Thermometer Analog
Shipping & Delivery

Shipping Quick Facts

  • Free Shipping: Available for orders over $99 within the Continental US.
  • Flat-Rate Shipping: $10.95 for orders under $99.
  • Free Curbside Liftgate Delivery: Included with all freight and LTL deliveries.
  • Scheduled Delivery Appointments: All freight and LTL deliveries include a scheduled appointment at your convenience to ensure you're home.
  • Cancellations: Allowed before dispatch; refer to our Return Policy if the order has already shipped.

Shipping & Delivery Details

This Shipping Policy applies to orders shipped within the United States (excluding Hawaii & Alaska). By placing an order with us, you accept the policies contained herein.

Enjoy free shipping for orders over $99. Orders under $99 pay a flat shipping fee of $10.95. Benefit from complimentary shipping for your entire purchase delivered straight to your home, even for the larger items! *Applies only within the Continental US.


Estimated Delivery Time

Post shipment, anticipate your items within a timeframe of 3-5 business days. We utilize UPS and FedEx for smaller items. It's crucial to note that more substantial items and certain orders are dispatched via freight. Freight shipping is somewhat more intricate compared to regular parcel deliveries, hence understanding the process in advance ensures a smooth delivery experience.


Freight Shipment Specifics

The majority of freight items are shipped on pallets. Some delivery companies will reach out to fix a delivery slot, whereas others aim to drop off your order at the most accessible spot nearest to your home, preferably close to a garage. The shipping confirmation email will detail the specific delivery procedures to anticipate.


For Scheduled Delivery

Companies that arrange delivery slots necessitate your presence for the delivery and your signature for confirmation. Deliveries are made using a semi-truck with lift gate service, placing the shipment by the curb. Should you grant permission for the delivery to be left unsupervised, BBQ Kitchen Pros cannot assume responsibility for any ensuing damages. The process might seem daunting, but for a comprehensive understanding, we recommend you peruse our thorough freight delivery guide to prevent unforeseen challenges.


For Non-Scheduled Deliveries

Delivery services that don't operate on appointments don't mandate your presence or a scheduled delivery slot. There's also no signature required upon receipt. Without the hassle of scheduling or waiting around, let the delivery come to you. If you're home during the drop-off, the driver can be asked to place your items in the garage. If you're away, they'll position it close to the garage or main entry.

Dispatch Timeframe

Items are typically dispatched from our warehouse within 1-3 business days. Affordable $10.95 Flat-Rate Shipping Orders below $99+ benefit from a consistent shipping rate. As your purchase value goes up, your shipping charge remains unchanged!


Change of Address

Once your order is in transit, we cannot change the delivery address. If you need to change the delivery address, please contact us within 24 hours of placing your order at support@bbqkitchenpros.com.


Cancellations

You may cancel your order at any time before it has been dispatched. If your order has already been dispatched, please refer to our Return Policy.


Parcels Damaged in Transit

If you find that your parcel has been damaged in transit, please reject the parcel if possible and contact our customer service. If the parcel has been delivered without your presence, please contact customer service for further assistance.

If you have any questions or concerns regarding our Shipping Policy, please contact us at support@bbqkitchenpros.com.

Easy Returns

Easy Returns

  • 30-Day Returns Hassle-free returns within 30 days of purchase.
  • Easy Process – Contact us for quick approval and a prepaid return label.
  • No Restocking Fees – Enjoy full refunds without additional deductions.
  • Free Damage Protection – We’ll replace or refund damaged or incorrect items quickly, covering all shipping and additional costs for your convenience.
  • Custom Items Cannot Be Returned: All custom product sales are final. This includes Ready-To-Finish Outdoor Kitchens, color additions to grills and appliances, and special order items.
  • Prepaid Shipping Labels – Convenient return shipping within the continental US.
  • Return Shipping: We take care of all return logistics, and the shipping cost is deducted directly from your refund—no separate payments required.

 BBQ Kitchen Pros Return Policy

At BBQ Kitchen Pros, we want our customers to be completely satisfied with their purchases. If for any reason you are not satisfied with your order, we offer a return and refund policy.


30 Day Returns

We accept returns within 30 days of the date of purchase. If you wish to return an item, please contact our customer service department to receive an authorization number before shipping the item back to us. Please note that items returned without an authorization number will not be accepted. Items must be returned in new condition. 


Return Shipping

We stand behind our products and want you to be satisfied with them. In the case that you decide to return your purchase, we will gladly refund you for the product in its entirety minus the cost of shipping and return shipping incurred by BBQ Kitchen Pros.

To qualify for return shipping, items must be returned in the original packaging, and pallet, (if included) and within the continental US. Once your return is approved and processed, we will provide a prepaid return shipping label. Simply print the label and adhere to the package. Please ensure the returned item is packed securely to avoid damage during transit.

Remember, returns only apply to items returned in the original packaging. If an item is returned in non-original or damaged packaging, the customer may be responsible for any return shipping costs. In addition, freight shipping is scheduled for pick-up at a specific date and time, which is agreed upon by the customer. and customers must be there at the scheduled time. Missing scheduled freight time will result in a dry run fee which is issued by the shipping company. 


Damaged Items

If your order arrives damaged, defective, or incorrect, please make a note of it immediately when signing for delivery and send photos to support@bbqkitchenpros.com on the day of delivery. 

Original Packaging Please keep all the original packaging for any items that need to be returned. Items that are not returned in their original packaging may not be accepted for return.

Non-Refundable Items that become damaged after use are non-refundable unless specified under warranty.

We hope that our return and refund policy makes it easy for you to shop with confidence at BBQ Kitchen Pros. If you have any questions or concerns about our policy, please don't hesitate to contact our customer service department.


A. 30 Day Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. Items must be returned in new condition. You’ll also need a receipt or proof of purchase.


B. Easy Return Process

To start a return, you can contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530. Once your return is accepted, we’ll send you a return shipping label as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Items that are not eligible for return include the following:

Custom-made, special-order, and made-to-order products. Items are marked non-returnable in the item description. 


C. Damaged & Wrong Products & Issues

Please inspect your order upon reception and contact us immediately within 24 hours if the item is defective or damaged or if you received the wrong item so that we can evaluate the issue and make it right. To return your product, you should contact our mail. Depending on where you live, the time it may take for your exchanged product to reach you may vary.


D. Exchanges

We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530.


E. No Re-stocking Fees

For our products, there is no Restocking Fee.


F. Refunds

We will notify you once we’ve received and inspected your return and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded back to your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund too.