Fire Magic Aurora A660I 30-Inch Built-In Gas Grill with Infrared Burner
SKU A660I-7LAN
Save 10%
Original Price
$6,735.00
Current Price
$6,061.50
+ Free Shipping
| /
Call for Unbeatable Price! —
888-678-3530
In Stock
Ships in 1-3 Business Days
Call For Lowest Price! 888-678-3530
No Sales Tax (Excl. NY)
Owner Operated Customer Service - Open 7 Days A Week
30-Day Easy Returns - No Restocking Fees
placeholder
- Description
- Specs & Dimensions
- Shipping & Delivery Info
- Easy Returns
Description
Fire Magic Aurora A660I Built-In Gas Grill with Infrared Burner
Key Features
- Diamond Sear Cooking Grids: Superior design for faster and even cooking with a patented design and extensive surface coverage.
- Infrared Drop-In Burner: One of your burners is replaced with a 25,000 BTU Sear Burner that heats up to 1200°F for the perfect seared steak.
- Hot Surface Ignition System: A hassle-free ignition process utilizing 120V electricity for quick and reliable grill startup.
- 90 Degree Double Walled Grill Hood: Enhanced heat retention and smooth operation with Teflon-coated spring assist, designed for efficiency and easy access.
- Three Cast-Stainless Steel E-Burners: 75,000 BTUs of grilling power across the entire grilling surface for high-heat grilling.
- Flavor Grids: for burner protection, providing even heat across your grilling surface, while vaporizing drippings to enhance grilling flavors.
- Adjustable Warming Rack: Toast your buns, melt cheese on your burgers, or move out of the way for larger grilling.
- Dual Interior Halogen Lights: For grilling perfection any time of the day or night.
- Pull-Out Grease Tray: For easy and safe removable grease preventing bad flavor and flare-ups.
- Built-in Analog Temperature Gauge: For easy temp control while you grill with the grill hood shut.
Fire Magic Aurora Grills Elite Diamond Sear Cooking Grids
Introducing the Fire Magic A660I Aurora 30-Inch Built-In Gas Grill. Take your grilling performance and outdoor grill to the next level. Fire Magic's feature-loaded grill starts at the heart of this grill with the Diamond Sear Cooking Grids.
Its patented design features smooth, flat-top trapezoidal-shaped bars, each stretching over 0.35 inches wide, covering an impressive expanse of cooking surface. These trapezoidal-shaped grids not only provide a non-stick surface but also ensure even grilling across your entire BBQ masterpiece, giving your dishes that perfect sear or even cook every time.
The A660I model by Fire Magic gives a spacious cooking area of 30" x 22" (660 sq. in.) for up to 24 burgers at once. The perfect compact grill size for anyone looking to entertain or grill for friends and family. Above your grilling surface is an adjustable warming rack with 240 sq. inches of warming rack space, giving you all the spare room you need to grill with ultimate convenience. Melt your cheese on your burgers, toast your buns, or move your warming rack out of the way to grill larger BBQ favorites with ample space.
Fire Magic A660I Grills With 25,000 BTUs of Searing Perfection
Equipped with a Fire Magic Aurora Drop-In Sear Burner for 25,000 BTUs of searing power right on your grill grates. This sear burner replaces one of your cast stainless steel burners, giving you ultimate grilling versatility on your all-in-one Fire Magic Aurora Grill.
To operate your Fire Magic Aurora Drop-In Infrared Sear Burner you simply control your infrared drop-in burner using your gas knob control on the front control panel. Reaching temperatures up to 1,200 °F, delivering intense heat to lock in juices and create a delicious caramelized crust, enhancing the flavor profile of steaks with that classic, grilled char flavor. Sear your ribeye to steakhouse quality right in your backyard or on your patio.
90-Degree Double Walled Grill Hood
Fire Magic continues its perfection in design with the 90-Degree Double Walled Grill Hood. Built from commercial grade 304 stainless steel, it is designed to retain heat efficiently, keeping your grill hot and temperature consistent with ease.
The grill hood's assisted hood design allows it to open to a full 90 degrees, providing easy access and effective heat and smoke exhaust. Combined with a Teflon-coated spring assist, open your heavy grill hood as if it were weightless. No more having the grill hood slam shut over struggle to lift your grill hood.
Fire Magic A660I Grills Equipped With Cast Stainless Steel E-Shaped Burners
When it comes to burners, the Fire Magic A660I Aurora 30-Inch Built-In Gas Grill doesn't compromise. The Three E-Shaped 1/4” Thick Cast 304 Stainless Steel Burners are built to last. Weighing up to 12 lbs, these non-corrosive burners give you up to 75,000 BTUs of grilling power for high heat grilling capabilities and give you perfect temperature control across your entire grilling surface with their precision porting.
Whether you're searing the perfect ribeye steak at high heat or cooking your favorite BBQ rib recipe low and slow, these precision burners have you covered with longevity and top-notch performance. Right above your high-performance burners sits the perfect addition to Aurora's grilling perfection.
To enrich your dishes with that smoky, grilled aroma, the grill is equipped with Stainless Steel Flavor Grids. These stainless steel grids heat up from your burner to provide even heat distribution, all the while vaporizing the dripping juices, and infusing your food with a delightful flavor. Additionally, they provide excellent protection for your powerful burners below to give you long-lasting burner performance.
Hot Surface Reliable Ignition System
The Fire Magic A660I Aurora 30-Inch Built-In Gas Grill features a Hot Surface Ignition System, which is the perfect safe and reliable ignition system for starting your grill effortlessly every time. With a simple push of the control knob, you can activate the hot surface, adjust the gas, and get grilling in no time.
The Aurora series features Flash Tubes giving you a safe alternative to light your with a match in case your primary system fails. Simply light a match and drop it into the flash tube that is located conveniently right in front of your grill grates for a safe and easy start-up.
12V Angled Bright Halogen Internal Lights
Fire Magic Aurora Series continues its grilling safety by providing 12V Angled Bright Halogen Internal Lights, ensuring clarity during those delightful evening barbecues. Covering your entire grilling surface, you're able to grill safely and with the same daytime precision without a flashlight or outdoor kitchen lights.
On the front control panel, Fire Magic provides sleek blue LED Gas Knob Lights for a professional sleek look in your outdoor cooking area. And for those who like to be in control, the hood houses an Analog Thermometer. Set at a forward angle and surrounded by a polished stainless steel bezel, it makes temperature monitoring straightforward and stylish.
Warranty Information
Fire Magic guarantees this product against material or craftsmanship flaws under regular household use for the following durations: The product's stainless steel burners, cooking grids, and housing are covered for the user's lifetime; brass parts, inner coverings, manifold setups, porcelain casings, and backburner setups (ignition parts not included) for fifteen (15) years; flavor enhancers and grill's infrared burners for five (5) years; side burners and other components of the Fire Magic grill (excluding ignition and electronics) for three (3) years; ignition systems (batteries not included), electronic elements (lights and temperature gauges included), and other grill accessories for one (1) year. Up to $120 of labor costs are covered for two (2) years.
Manufacturer Information
Click here for the User Manual
Click here for the Cut-Out Specs
Click here for a Quick Start Guide
Order now with free shipping!
Specs & Dimensions
Fire Magic Aurora A660I Gas Grill with Infrared Burner |
|
|---|---|
| Model | A660I |
| Exterior Material | 304 Stainless Steel |
| Configuration | Built-In |
| Width | 36.5" |
| Depth | 29.75" |
| Height | 27" |
| Weight | 215 lbs |
| Cut Out Depth | 23 1/2" |
| Cut Out Height | 11 1/2" |
| Cut Out Width | 31 1/4" |
| Burner Material | 304 Cast Stainless Steel |
| Number of Burners | 3 Burners |
| Burner Type | E-Shaped Burners |
| Total BTUs | 90,000 BTUs |
| Cooking Grate Material | Stainless Steel |
| Cooking Grate Type | Diamond Sear Cooking Grids |
| Grilling Surface Dimensions | 30" X 22" |
| Main Grilling Area Surface | 660 Sq Inches |
| Secondary Grilling Area Surface | 240 Sq Inches |
| Total Grilling Area Surface | 900 Sq Inches |
| Burger Count | 24 Burgers |
| Infrared Backburner | None |
| Infrared Drop-In Burner | Included |
| Infrared Drop-In Burner Total BTUs | 25,000 BTUs |
| Grill Lights | Internal / External Lights |
| Grill Hood Type | 90° Opening Grill Hood |
| Grill Hood Magic View Window | Not Included |
| Spring Grill Hood | Included |
| Thermometer | Analog |
Shipping & Delivery Info
Shipping Quick Facts
- Free Shipping: Available for orders over $99 within the Continental US.
- Flat-Rate Shipping: $10.95 for orders under $99.
- Free Curbside Liftgate Delivery: Included with all freight and LTL deliveries.
- White Glove & Installation Service Available: Call 888-678-3530 to arrange your installation and delivery.
- Scheduled Delivery Appointments: All freight and LTL deliveries include a scheduled appointment at your convenience to ensure you're home.
- Cancellations: Allowed before dispatch; refer to our Return Policy if the order has already shipped.
Shipping & Delivery Details
This Shipping Policy applies to orders shipped within the United States (excluding Hawaii & Alaska). By placing an order with us, you accept the policies contained herein.
Enjoy free shipping for orders over $99. Orders under $99 pay a flat shipping fee of $10.95. Benefit from complimentary shipping for your entire purchase delivered straight to your home, even for the larger items! *Applies only within the Continental US.
Estimated Delivery Time
Post shipment, anticipate receiving your items within a timeframe of 3-5 business days. We utilize UPS and FedEx for smaller items. It's crucial to note that more substantial items and certain orders are dispatched via freight. Freight shipping is somewhat more intricate compared to regular parcel deliveries, hence understanding the process in advance ensures a smooth delivery experience.
Freight Shipment Specifics
The majority of freight items are shipped on pallets. Some delivery companies will reach out to fix a delivery slot, whereas others aim to drop off your order at the most accessible spot nearest to your home, preferably close to a garage. The shipping confirmation email will detail the specific delivery procedures to anticipate.
For Scheduled Delivery
Companies that arrange delivery slots necessitate your presence for the delivery and your signature for confirmation. Deliveries are made using a semi-truck with lift gate service, placing the shipment by the curb. Should you grant permission for the delivery to be left unsupervised, BBQ Kitchen Pros cannot assume responsibility for any ensuing damages. The process might seem daunting, but for a comprehensive understanding, we recommend you peruse our thorough freight delivery guide to prevent unforeseen challenges.
For Non-Scheduled Deliveries
Delivery services that don't operate on appointments don't mandate your presence or a scheduled delivery slot. There's also no signature required upon receipt. Without the hassle of scheduling or waiting around, let the delivery come to you. If you're home during the drop-off, the driver can be asked to place your items in the garage. If you're away, they'll position it close to the garage or main entry.
Dispatch Timeframe
Items are typically dispatched from our warehouse within 1-3 business days. Affordable $10.95 Flat-Rate Shipping Orders below $99+ benefit from a consistent shipping rate. As your purchase value goes up, your shipping charge remains unchanged!
Change of Address
Once your order is in transit, we cannot change the delivery address. If you need to change the delivery address, please contact us within 24 hours of placing your order at support@bbqkitchenpros.com.
Cancellations
You may cancel your order at any time before it has been dispatched. If your order has already been dispatched, please refer to our Return Policy.
Parcels Damaged in Transit
If you find that your parcel has been damaged in transit, please reject the parcel if possible and contact our customer service. If the parcel has been delivered without your presence, please contact customer service for further assistance.
If you have any questions or concerns regarding our Shipping Policy, please contact us at support@bbqkitchenpros.com.
Easy Returns
Easy Returns
- 30-Day Returns – Hassle-free returns within 30 days of purchase.
- Easy Process – Contact us for quick approval and a prepaid return label.
- No Restocking Fees – Enjoy full refunds without additional deductions.
- Free Damage Protection – We’ll replace or refund damaged or incorrect items quickly, covering all shipping and additional costs for your convenience.
- Prepaid Shipping Labels – Convenient return shipping within the continental US.
- Return Shipping: We take care of all return logistics, and the shipping cost is deducted directly from your refund—no separate payments required.
BBQ Kitchen Pros Return Policy
At BBQ Kitchen Pros, we want our customers to be completely satisfied with their purchases. If for any reason you are not satisfied with your order, we offer a return and refund policy.
30 Day Returns
We accept returns within 30 days of the date of purchase. If you wish to return an item, please contact our customer service department to receive an authorization number before shipping the item back to us. Please note that items returned without an authorization number will not be accepted. Items must be returned in new condition.
Return Shipping
We stand behind our products and want you to be satisfied with them. In the case that you decide to return your purchase, we will gladly refund you for the product in its entirety minus the cost of shipping and return shipping incurred by BBQ Kitchen Pros.
To qualify for return shipping, items must be returned in the original packaging, and pallet, (if included) and within the continental US. Once your return is approved and processed, we will provide a prepaid return shipping label. Simply print the label and adhere to the package. Please ensure the returned item is packed securely to avoid damage during transit.
Remember, returns only apply to items returned in the original packaging. If an item is returned in non-original or damaged packaging, the customer may be responsible for any return shipping costs. In addition, freight shipping is scheduled for pick-up at a specific date and time, which is agreed upon by the customer. and customers must be there at the scheduled time. Missing scheduled freight time will result in a dry run fee which is issued by the shipping company.
Damaged Items
If your order arrives damaged, defective, or incorrect, please make a note of it immediately when signing for delivery and send photos to support@bbqkitchenpros.com on the day of delivery.
Original Packaging Please keep all the original packaging for any items that need to be returned. Items that are not returned in their original packaging may not be accepted for return.
Non-Refundable Items that become damaged after use are non-refundable unless specified under warranty.
We hope that our return and refund policy makes it easy for you to shop with confidence at BBQ Kitchen Pros. If you have any questions or concerns about our policy, please don't hesitate to contact our customer service department.
A. 30 Day Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. Items must be returned in new condition. You’ll also need a receipt or proof of purchase.
B. Easy Return Process
To start a return, you can contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530. Once your return is accepted, we’ll send you a return shipping label as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Items that are not eligible for return include the following:
Custom-made, special-order, and made-to-order products. Items are marked non-returnable in the item description.
C. Damaged & Wrong Products & Issues
Please inspect your order upon reception and contact us immediately within 24 hours if the item is defective or damaged or if you received the wrong item so that we can evaluate the issue and make it right. To return your product, you should contact our mail. Depending on where you live, the time it may take for your exchanged product to reach you may vary.
D. Exchanges
We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530.
E. No Re-stocking Fees
For our products, there is no Restocking Fee.
F. Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded back to your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund too.
Authorized Dealer
- Description
- Specs & Dimensions
- Shipping & Delivery Info
- Easy Returns
Description
Fire Magic Aurora A660I Built-In Gas Grill with Infrared Burner
Key Features
- Diamond Sear Cooking Grids: Superior design for faster and even cooking with a patented design and extensive surface coverage.
- Infrared Drop-In Burner: One of your burners is replaced with a 25,000 BTU Sear Burner that heats up to 1200°F for the perfect seared steak.
- Hot Surface Ignition System: A hassle-free ignition process utilizing 120V electricity for quick and reliable grill startup.
- 90 Degree Double Walled Grill Hood: Enhanced heat retention and smooth operation with Teflon-coated spring assist, designed for efficiency and easy access.
- Three Cast-Stainless Steel E-Burners: 75,000 BTUs of grilling power across the entire grilling surface for high-heat grilling.
- Flavor Grids: for burner protection, providing even heat across your grilling surface, while vaporizing drippings to enhance grilling flavors.
- Adjustable Warming Rack: Toast your buns, melt cheese on your burgers, or move out of the way for larger grilling.
- Dual Interior Halogen Lights: For grilling perfection any time of the day or night.
- Pull-Out Grease Tray: For easy and safe removable grease preventing bad flavor and flare-ups.
- Built-in Analog Temperature Gauge: For easy temp control while you grill with the grill hood shut.
Fire Magic Aurora Grills Elite Diamond Sear Cooking Grids
Introducing the Fire Magic A660I Aurora 30-Inch Built-In Gas Grill. Take your grilling performance and outdoor grill to the next level. Fire Magic's feature-loaded grill starts at the heart of this grill with the Diamond Sear Cooking Grids.
Its patented design features smooth, flat-top trapezoidal-shaped bars, each stretching over 0.35 inches wide, covering an impressive expanse of cooking surface. These trapezoidal-shaped grids not only provide a non-stick surface but also ensure even grilling across your entire BBQ masterpiece, giving your dishes that perfect sear or even cook every time.
The A660I model by Fire Magic gives a spacious cooking area of 30" x 22" (660 sq. in.) for up to 24 burgers at once. The perfect compact grill size for anyone looking to entertain or grill for friends and family. Above your grilling surface is an adjustable warming rack with 240 sq. inches of warming rack space, giving you all the spare room you need to grill with ultimate convenience. Melt your cheese on your burgers, toast your buns, or move your warming rack out of the way to grill larger BBQ favorites with ample space.
Fire Magic A660I Grills With 25,000 BTUs of Searing Perfection
Equipped with a Fire Magic Aurora Drop-In Sear Burner for 25,000 BTUs of searing power right on your grill grates. This sear burner replaces one of your cast stainless steel burners, giving you ultimate grilling versatility on your all-in-one Fire Magic Aurora Grill.
To operate your Fire Magic Aurora Drop-In Infrared Sear Burner you simply control your infrared drop-in burner using your gas knob control on the front control panel. Reaching temperatures up to 1,200 °F, delivering intense heat to lock in juices and create a delicious caramelized crust, enhancing the flavor profile of steaks with that classic, grilled char flavor. Sear your ribeye to steakhouse quality right in your backyard or on your patio.
90-Degree Double Walled Grill Hood
Fire Magic continues its perfection in design with the 90-Degree Double Walled Grill Hood. Built from commercial grade 304 stainless steel, it is designed to retain heat efficiently, keeping your grill hot and temperature consistent with ease.
The grill hood's assisted hood design allows it to open to a full 90 degrees, providing easy access and effective heat and smoke exhaust. Combined with a Teflon-coated spring assist, open your heavy grill hood as if it were weightless. No more having the grill hood slam shut over struggle to lift your grill hood.
Fire Magic A660I Grills Equipped With Cast Stainless Steel E-Shaped Burners
When it comes to burners, the Fire Magic A660I Aurora 30-Inch Built-In Gas Grill doesn't compromise. The Three E-Shaped 1/4” Thick Cast 304 Stainless Steel Burners are built to last. Weighing up to 12 lbs, these non-corrosive burners give you up to 75,000 BTUs of grilling power for high heat grilling capabilities and give you perfect temperature control across your entire grilling surface with their precision porting.
Whether you're searing the perfect ribeye steak at high heat or cooking your favorite BBQ rib recipe low and slow, these precision burners have you covered with longevity and top-notch performance. Right above your high-performance burners sits the perfect addition to Aurora's grilling perfection.
To enrich your dishes with that smoky, grilled aroma, the grill is equipped with Stainless Steel Flavor Grids. These stainless steel grids heat up from your burner to provide even heat distribution, all the while vaporizing the dripping juices, and infusing your food with a delightful flavor. Additionally, they provide excellent protection for your powerful burners below to give you long-lasting burner performance.
Hot Surface Reliable Ignition System
The Fire Magic A660I Aurora 30-Inch Built-In Gas Grill features a Hot Surface Ignition System, which is the perfect safe and reliable ignition system for starting your grill effortlessly every time. With a simple push of the control knob, you can activate the hot surface, adjust the gas, and get grilling in no time.
The Aurora series features Flash Tubes giving you a safe alternative to light your with a match in case your primary system fails. Simply light a match and drop it into the flash tube that is located conveniently right in front of your grill grates for a safe and easy start-up.
12V Angled Bright Halogen Internal Lights
Fire Magic Aurora Series continues its grilling safety by providing 12V Angled Bright Halogen Internal Lights, ensuring clarity during those delightful evening barbecues. Covering your entire grilling surface, you're able to grill safely and with the same daytime precision without a flashlight or outdoor kitchen lights.
On the front control panel, Fire Magic provides sleek blue LED Gas Knob Lights for a professional sleek look in your outdoor cooking area. And for those who like to be in control, the hood houses an Analog Thermometer. Set at a forward angle and surrounded by a polished stainless steel bezel, it makes temperature monitoring straightforward and stylish.
Warranty Information
Fire Magic guarantees this product against material or craftsmanship flaws under regular household use for the following durations: The product's stainless steel burners, cooking grids, and housing are covered for the user's lifetime; brass parts, inner coverings, manifold setups, porcelain casings, and backburner setups (ignition parts not included) for fifteen (15) years; flavor enhancers and grill's infrared burners for five (5) years; side burners and other components of the Fire Magic grill (excluding ignition and electronics) for three (3) years; ignition systems (batteries not included), electronic elements (lights and temperature gauges included), and other grill accessories for one (1) year. Up to $120 of labor costs are covered for two (2) years.
Manufacturer Information
Click here for the User Manual
Click here for the Cut-Out Specs
Click here for a Quick Start Guide
Order now with free shipping!
Specs & Dimensions
Fire Magic Aurora A660I Gas Grill with Infrared Burner |
|
|---|---|
| Model | A660I |
| Exterior Material | 304 Stainless Steel |
| Configuration | Built-In |
| Width | 36.5" |
| Depth | 29.75" |
| Height | 27" |
| Weight | 215 lbs |
| Cut Out Depth | 23 1/2" |
| Cut Out Height | 11 1/2" |
| Cut Out Width | 31 1/4" |
| Burner Material | 304 Cast Stainless Steel |
| Number of Burners | 3 Burners |
| Burner Type | E-Shaped Burners |
| Total BTUs | 90,000 BTUs |
| Cooking Grate Material | Stainless Steel |
| Cooking Grate Type | Diamond Sear Cooking Grids |
| Grilling Surface Dimensions | 30" X 22" |
| Main Grilling Area Surface | 660 Sq Inches |
| Secondary Grilling Area Surface | 240 Sq Inches |
| Total Grilling Area Surface | 900 Sq Inches |
| Burger Count | 24 Burgers |
| Infrared Backburner | None |
| Infrared Drop-In Burner | Included |
| Infrared Drop-In Burner Total BTUs | 25,000 BTUs |
| Grill Lights | Internal / External Lights |
| Grill Hood Type | 90° Opening Grill Hood |
| Grill Hood Magic View Window | Not Included |
| Spring Grill Hood | Included |
| Thermometer | Analog |
Shipping & Delivery Info
Shipping Quick Facts
- Free Shipping: Available for orders over $99 within the Continental US.
- Flat-Rate Shipping: $10.95 for orders under $99.
- Free Curbside Liftgate Delivery: Included with all freight and LTL deliveries.
- White Glove & Installation Service Available: Call 888-678-3530 to arrange your installation and delivery.
- Scheduled Delivery Appointments: All freight and LTL deliveries include a scheduled appointment at your convenience to ensure you're home.
- Cancellations: Allowed before dispatch; refer to our Return Policy if the order has already shipped.
Shipping & Delivery Details
This Shipping Policy applies to orders shipped within the United States (excluding Hawaii & Alaska). By placing an order with us, you accept the policies contained herein.
Enjoy free shipping for orders over $99. Orders under $99 pay a flat shipping fee of $10.95. Benefit from complimentary shipping for your entire purchase delivered straight to your home, even for the larger items! *Applies only within the Continental US.
Estimated Delivery Time
Post shipment, anticipate receiving your items within a timeframe of 3-5 business days. We utilize UPS and FedEx for smaller items. It's crucial to note that more substantial items and certain orders are dispatched via freight. Freight shipping is somewhat more intricate compared to regular parcel deliveries, hence understanding the process in advance ensures a smooth delivery experience.
Freight Shipment Specifics
The majority of freight items are shipped on pallets. Some delivery companies will reach out to fix a delivery slot, whereas others aim to drop off your order at the most accessible spot nearest to your home, preferably close to a garage. The shipping confirmation email will detail the specific delivery procedures to anticipate.
For Scheduled Delivery
Companies that arrange delivery slots necessitate your presence for the delivery and your signature for confirmation. Deliveries are made using a semi-truck with lift gate service, placing the shipment by the curb. Should you grant permission for the delivery to be left unsupervised, BBQ Kitchen Pros cannot assume responsibility for any ensuing damages. The process might seem daunting, but for a comprehensive understanding, we recommend you peruse our thorough freight delivery guide to prevent unforeseen challenges.
For Non-Scheduled Deliveries
Delivery services that don't operate on appointments don't mandate your presence or a scheduled delivery slot. There's also no signature required upon receipt. Without the hassle of scheduling or waiting around, let the delivery come to you. If you're home during the drop-off, the driver can be asked to place your items in the garage. If you're away, they'll position it close to the garage or main entry.
Dispatch Timeframe
Items are typically dispatched from our warehouse within 1-3 business days. Affordable $10.95 Flat-Rate Shipping Orders below $99+ benefit from a consistent shipping rate. As your purchase value goes up, your shipping charge remains unchanged!
Change of Address
Once your order is in transit, we cannot change the delivery address. If you need to change the delivery address, please contact us within 24 hours of placing your order at support@bbqkitchenpros.com.
Cancellations
You may cancel your order at any time before it has been dispatched. If your order has already been dispatched, please refer to our Return Policy.
Parcels Damaged in Transit
If you find that your parcel has been damaged in transit, please reject the parcel if possible and contact our customer service. If the parcel has been delivered without your presence, please contact customer service for further assistance.
If you have any questions or concerns regarding our Shipping Policy, please contact us at support@bbqkitchenpros.com.
Easy Returns
Easy Returns
- 30-Day Returns – Hassle-free returns within 30 days of purchase.
- Easy Process – Contact us for quick approval and a prepaid return label.
- No Restocking Fees – Enjoy full refunds without additional deductions.
- Free Damage Protection – We’ll replace or refund damaged or incorrect items quickly, covering all shipping and additional costs for your convenience.
- Prepaid Shipping Labels – Convenient return shipping within the continental US.
- Return Shipping: We take care of all return logistics, and the shipping cost is deducted directly from your refund—no separate payments required.
BBQ Kitchen Pros Return Policy
At BBQ Kitchen Pros, we want our customers to be completely satisfied with their purchases. If for any reason you are not satisfied with your order, we offer a return and refund policy.
30 Day Returns
We accept returns within 30 days of the date of purchase. If you wish to return an item, please contact our customer service department to receive an authorization number before shipping the item back to us. Please note that items returned without an authorization number will not be accepted. Items must be returned in new condition.
Return Shipping
We stand behind our products and want you to be satisfied with them. In the case that you decide to return your purchase, we will gladly refund you for the product in its entirety minus the cost of shipping and return shipping incurred by BBQ Kitchen Pros.
To qualify for return shipping, items must be returned in the original packaging, and pallet, (if included) and within the continental US. Once your return is approved and processed, we will provide a prepaid return shipping label. Simply print the label and adhere to the package. Please ensure the returned item is packed securely to avoid damage during transit.
Remember, returns only apply to items returned in the original packaging. If an item is returned in non-original or damaged packaging, the customer may be responsible for any return shipping costs. In addition, freight shipping is scheduled for pick-up at a specific date and time, which is agreed upon by the customer. and customers must be there at the scheduled time. Missing scheduled freight time will result in a dry run fee which is issued by the shipping company.
Damaged Items
If your order arrives damaged, defective, or incorrect, please make a note of it immediately when signing for delivery and send photos to support@bbqkitchenpros.com on the day of delivery.
Original Packaging Please keep all the original packaging for any items that need to be returned. Items that are not returned in their original packaging may not be accepted for return.
Non-Refundable Items that become damaged after use are non-refundable unless specified under warranty.
We hope that our return and refund policy makes it easy for you to shop with confidence at BBQ Kitchen Pros. If you have any questions or concerns about our policy, please don't hesitate to contact our customer service department.
A. 30 Day Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. Items must be returned in new condition. You’ll also need a receipt or proof of purchase.
B. Easy Return Process
To start a return, you can contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530. Once your return is accepted, we’ll send you a return shipping label as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Items that are not eligible for return include the following:
Custom-made, special-order, and made-to-order products. Items are marked non-returnable in the item description.
C. Damaged & Wrong Products & Issues
Please inspect your order upon reception and contact us immediately within 24 hours if the item is defective or damaged or if you received the wrong item so that we can evaluate the issue and make it right. To return your product, you should contact our mail. Depending on where you live, the time it may take for your exchanged product to reach you may vary.
D. Exchanges
We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530.
E. No Re-stocking Fees
For our products, there is no Restocking Fee.
F. Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded back to your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund too.
