Placeholder American Outdoor Grill L Series 30 Inch 3 Burner Built-In Gas Grill — BBQ Kitchen Pros
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Expertise You Can Trust: Family-Operated with 20 Years of Experience
Expertise You Can Trust: Family-Operated with 20 Years of Experience

American Outdoor Grill L Series 30 Inch 3 Burner Built-In Gas Grill With Rotisserie - 30NBL

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Original Price $3,424.00
Current Price $3,081.60
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AOG L Series 30-Inch 3 Burner Built-In Gas Grill With Rotisserie


Key Features

    • 304 stainless steel construction for ultimate durability against weather, rust, and what even Mother Nature throws your way.
    • Three 304 stainless steel U-burners with 45,000 BTUs total for maximum high heat and even heat distribution across your entire grill.
    • Diamond stainless steel cooking grids for maximum surface contact for even cooking and the perfect sear marks. 
    • 691 sq. inch cooking surface for up to 24 burgers or multiple dishes at once.
    • Heavy-duty warming rack with 151 sq. inch of space for toasting garlic bread or melting cheese on your burgers. 
    • Stainless steel vaporizer panels vaporize food drippings to enhance flavor, protect burners, and even distribute heat. 
    • Electronic push button ignition for a safe reliable start every time. Requires 120V plug-in power source to be plugged in.
    • Infrared rotisserie backburner with 12,000 BTU adds instant outdoor cooking versatility to your grill. 
    • Include an easy-to-clean rotisserie kit with a convenient handle and, a 4-prong adjustable meat holder to handle any type of meat with ease.
    • Pull-out grease tray on the bottom of your grill for quick and easy grease removal, keeping your grill safe and clean from flare-ups.
    • Dual built-in halogen lights for easy nighttime grilling safely.
    • Blue LED lights on the gas control panel for a modern professional look in your outdoor kitchen.
    • Require 120V plug-in power source for ignition interior and exterior lighting and infrared rotisserie burner.
    • It comes in natural gas and includes a propane conversion kit for a quick change. 
    • Manufactured and built in the USA giving you premium high-quality materials and construction.

American Outdoor Grills 30" L Series | USA Stainless Steel Construction

Elevate your grilling experience with the American Outdoor Grill 30-Inch Built-In L Series Gas Grill with Rotisserie, a masterpiece of culinary engineering that blends style, performance, and durability. This grill size is the most popular in the grilling industry because of its ample space to cook for large gatherings while also having the ability to cook multiple dishes at once with its large grilling capacity. Made from USA 304-grade stainless steel, this durable built-in gas grill stands up to all four seasons and whatever Mother Nature has in store. Made to withstand wear and tear from use and with its ultimate rust-resistant construction, this grill will give you years of long-lasting grilling Its superior stainless-steel construction, featuring a double-layered stainless steel satin finish hood with an analog temperature gauge, not only provides a professional stainless look to your outdoor kitchen or grill island but also provides an insulated grill hood that keeps your temperature consistent when grilling. Easily read the internal temperature of your grill with an extra easy-to-read temperature gauge right on your grill hood. Keep the heat in on those cold days for grilling perfection every time.

American Outdoor Grills built this grill not only to have industry-leading grilling performance, but also a professional modern look in your outdoor kitchen or grilling space. This grill pairs perfectly with the L-Series Side Burners and also pairs perfectly with the AOG Outdoor Door and Drawer storage components. 

AOG 30" Grill Comes with Three U-Shaped 45,000 BTU Burners 

Central to its superior cooking performance is the advanced high-quality 304 stainless steel U-shaped burners, delivering a total of 45,000 BTUs. These high-quality U-burners are designed for maximum heat output and even heat distribution across the entire grilling surface with their wide multi-fuel port shape, ensuring your steaks and vegetables cook evenly every time. Right above your high-powered burners are industry-leading Diamond Sear stainless steel cooking grids. Diamond Sear Cooking Grids by American Outdoor Grills feature a unique, patented diamond pattern design that increases the cooking surface, leading to better heat distribution and more efficient cooking. This design enhances the grilling experience by providing more direct heat and searing capability, which locks in juices and flavors for exceptionally tasty and visually appealing grill marks on your food. Get those perfect sear marks on your ribeye or cook delicate fish with ease with industry-leading Diamond Sear cooking grids. 

Cook Up To 24 Burgers At Once

AOG's L-Series 30-Inch Gas Grill comes with a generous 540 sq. inch main grilling area, complemented by a 151 sq. inch heavy-duty warming rack, making it perfect for both intimate family dinners and larger gatherings. Grill up to 24 burgers easily on your main grilling surface or simultaneously handle multiple dishes, this grill is perfect for large gatherings or grilling up a feast with multiple BBQ favorites for friends and family. Above your main grilling surface is your stainless steel warming rack, which is perfect for adding additional grilling space for heating food, melting your cheese on your burger, or toasting your buns. Below your grilling surface, AOG equipped the L-Series with stainless steel vaporizer panels. These vaporizer panels are a game-changer, vaporizing food drippings to enhance flavor, protect burners, and promote even heat distribution across your entire grilling surface, giving you that smoky rich grilling flavor every time on your grilled delights.

Requires 120V Plug-In Power Source

American Outdoor Grills provides grilling convenience from top to bottom. Featuring an easy-to-use electronic push-button ignition system. Requires no batteries and starts up in seconds with its push-start ignition located conveniently on the side of your grill control panel. The added convenience of a 120V plug-in power source means you're ready to grill at a moment's notice. All electric components on your AOG grill are dependent on the 120V plug-in power sources, which include your ignition system, infrared rotisserie burner, interior halogen lights, and exterior blue gas control panel lights. When the sun sets, the interior dual bright halogen lighting, easily activated by a button, makes night grilling a breeze, adding a touch of sophistication to your outdoor cooking sessions.

12,000 BTU Infrared Rotisserie Burner and Heavy-Duty Rotisserie Kit

For those who love the art of rotisserie cooking, the infrared rotisserie backburner with 12,000 BTUs adds versatility to your culinary repertoire. Easily controlled from your front gas control panel, this infrared burner is perfect for adding instant outdoor cooking versatility right into your backyard. This infrared burner uses a 120V plug-in power power source for power. The L-Series grill includes a heavy-duty rotisserie kit with a 4-prong adjustable meat holder that accommodates various types of meat, making it simple to roast anything from chicken to a large beef joint with finesse. No more buying rotisserie chicken that has been at the store all day, cooking juicy rotisserie chicken right in your backyard with perfection and freshness. Clean-up is just as efficient with the grill's innovative grease pull-out tray located at the bottom of your grill, funneling grease into an easily accessible drip tray, making post-cooking maintenance straightforward and preventing unwanted grease flare-ups from occurring the next time you grill. The American Outdoor Grill 30-inch Built-In L Series Gas Grill with Rotisserie is the ultimate solution for grill for outdoor grilling and adding luxury to your outdoor kitchen. Order now with free shipping!


Manufacturer Information

Click for the Owner Manual

Click here for the Cut-Out Dimensions

Click here for Gas Conversion Kit Instructions

Click here for Warranty Information

Click here for the Quick Start-Up Manual


Warranty

AOG offers a lifetime warranty on stainless steel burners, while other grill parts are covered for ten years. Ignition systems (batteries excluded) and accessories like side burners, motors, and thermometers have a one-year warranty from the purchase date, and vaporizer panels are covered for three years. In multi-user settings such as apartment complexes or schools, AOG provides a three-year warranty on stainless steel grill housing, burners, cooking grates, brass valves, inner lines, and manifold assemblies. All other components, barring batteries, are covered for 90 days. This multi-user warranty doesn't apply to restaurants or commercial-use settings. Labor costs are not included. For full warranty details, consult the manufacturer's manual.


American Outdoor Grills Learning Center


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American Outdoor Grill L Series 30" Gas Grill w/ Rotisserie

Models 
  • Natural Gas: 30NBL
  • Propane: Conversion Included
Collection L Series
Material 304 Stainless Steel 
Fuel Type Natural Gas or Propane
Propane Conversion Kit Type Included
Configuration Built In
Primary Color Stainless Steel
Dimensions
  • Width: 34"
  • Depth: 26.25"
  • Height: 20.07"
Cut Out Dimensions
  • Cut Out Width: 30.75"
  • Cut Out Depth: 19.5"
  • Cut Out Height: 8.5"
Burner Material 304 Stainless Steel
Burner Type U-Burner
Number of Burners 3 Burners
Total Grilling BTUs 45,000
Total Grilling Area  691 Sq In
Main Grilling Area 540 Sq In
Warming Rack Area 151 Sq In
Grilling Grid Dimensions 30" X 18"
Burger Count 24
120V Plug-In Power Source Included
Infrared Rotisserie Burner (120V Power Source Required) Included
Infrared Rotisserie Burner BTUs 12,000 BTUs
Rotisserie Kit Included
Primary Ignition Type Electronic Push Start (120V Power Source Required)
Flash Tubes (Secondary Ignition) No
Gas Hose Included Yes
Spring Assisted Hood No
Thermometer Analog on Grill Hood
Grilling Lights Internal/External
Interior Grilling Lights Dual Halogen Lights (120V Power Source Required)
Exterior Grilling Lights Blue LED Control Panel Lights (120V Power Source Required)
Made in the USA Yes

 

This Shipping Policy applies to orders shipped within the United States. By placing an order with us, you accept the policies contained herein.

Shipping & Delivery Details

Enjoy a shipping fee of only $10.95 for orders exceeding $99. Benefit from complimentary shipping for your entire purchase delivered straight to your home, even for the larger items! *Applies only within the Continental US.

Estimated Delivery Time

Post shipment, anticipate your items within a timeframe of 3-5 business days. We utilize UPS and FedEx for smaller items. It's crucial to note that more substantial items and certain orders are dispatched via freight. Freight shipping is somewhat more intricate compared to regular parcel deliveries, hence understanding the process in advance ensures a smooth delivery experience.

Freight Shipment Specifics

The majority of freight items are shipped on pallets. Some delivery companies will reach out to fix a delivery slot, whereas others aim to drop off your order at the most accessible spot nearest to your home, preferably close to a garage. The shipping confirmation email will detail the specific delivery procedure to anticipate.

For Scheduled Delivery

Companies that arrange delivery slots necessitate your presence for the delivery and your signature for confirmation. Deliveries are made using a semi-truck with lift gate services, placing the shipment by the curb. Should you grant permission for the delivery to be left unsupervised, BBQ Kitchen Pros cannot assume responsibility for any ensuing damages. The process might seem daunting, but for a comprehensive understanding, we recommend you peruse our thorough freight delivery guide to prevent unforeseen challenges.

For Non-Scheduled Deliveries

Delivery services that don't operate on appointments don't mandate your presence or a scheduled delivery slot. There's also no signature required upon receipt. Without the hassle of scheduling or waiting around, let the delivery come to you. If you're home during the drop-off, the driver can be asked to place your items in the garage. If you're away, they'll position it close to the garage or main entry.

Dispatch Timeframe

Items are typically dispatched from our warehouse within 1-3 business days. Affordable $10.95 Flat-Rate Shipping Orders below $99+ benefit from a consistent shipping rate. As your purchase value goes up, your shipping charge remains unchanged!

Change of Address

Once your order is in transit, we cannot change the delivery address. If you need to change the delivery address, please contact us within 24 hours of placing your order at support@bbqkitchenpros.com.

Cancellations

You may cancel your order at any time before it has been dispatched. If your order has already been dispatched, please refer to our Return Policy.

Parcels Damaged in Transit

If you find that your parcel has been damaged in transit, please reject the parcel if possible and contact our customer service. If the parcel has been delivered without your presence, please contact customer service for further assistance.

If you have any questions or concerns regarding our Shipping Policy, please contact us at support@bbqkitchenpros.com.

BBQ Kitchen Pros Return Policy

At BBQ Kitchen Pros, we want our customers to be completely satisfied with their purchases. If for any reason you are not satisfied with your order, we offer a return and refund policy.

30 Day Returns

We accept returns within 30 days of the date of purchase. If you wish to return an item, please contact our customer service department to receive an authorization number before shipping the item back to us. Please note that items returned without an authorization number will not be accepted. Items must be returned in new condition. 

Return Shipping

We stand behind our products and want you to be satisfied with them. In the case that you decide to return your purchase, we will gladly refund you for the product in its entirety minus the cost of shipping and return shipping incurred by BBQ Kitchen Pros.

To qualify for return shipping, items must be returned in the original packaging, pallet, and within the continental US. Once your return is approved and processed, we will provide a prepaid return shipping label. Simply print the label and adhere it to the package. Please ensure the returned item is packed securely to avoid damage during transit.

Remember, returns only apply to items returned in the original packaging and pallet. If an item is returned in non-original or damaged packaging, the customer may be responsible for any return shipping costs. In addition, freight shipping is scheduled for pick-up at a specific date and time, which is agreed upon by the customer. and customers must be there at the scheduled time. Missing scheduled freight time will result in a dry run fee which is issued by the shipping company. 

Damaged Items

If your order arrives damaged, defective, or incorrect, please make a note of it immediately when signing for delivery and send photos to support@bbqkitchenpros.com on the day of delivery. 

Original Packaging Please keep all the original packaging and pallets for any items that need to be returned. Items that are not returned in their original packaging may not be accepted for return.

Non-Refundable Items that become damaged after use are non-refundable unless specified under warranty.

We hope that our return and refund policy makes it easy for you to shop with confidence at BBQ Kitchen Pros. If you have any questions or concerns about our policy, please don't hesitate to contact our customer service department.

A. 30 Day Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. Items must be returned in new condition. You’ll also need a receipt or proof of purchase.

B. Easy Return Process

To start a return, you can contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530. Once your return is accepted, we’ll send you a return shipping label as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Items that are not eligible for return include the following:

Custom-made, special-order, and made-to-order products. Items are marked non-returnable in the item description. 

C. Damaged & Wrong Products & Issues

Please inspect your order upon reception and contact us immediately within 24 hours if the item is defective or damaged or if you received the wrong item so that we can evaluate the issue and make it right.
To return your product, you should contact our mail.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.

D. Exchanges

We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530.

E. No Re-stocking Fees

For our products, there is no Restocking Fee.

F. Refunds

We will notify you once we’ve received and inspected your return and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded back to your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund too.

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    • Product Reviews
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    12/27/2021
    Daniel W.
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    High quality, easy to use, plenty of room for several large Thanksgiving turkeys. First and last smoker I'll likely have to purchase!
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    AOG L Series 30-Inch 3 Burner Built-In Gas Grill With Rotisserie


    Key Features

      • 304 stainless steel construction for ultimate durability against weather, rust, and what even Mother Nature throws your way.
      • Three 304 stainless steel U-burners with 45,000 BTUs total for maximum high heat and even heat distribution across your entire grill.
      • Diamond stainless steel cooking grids for maximum surface contact for even cooking and the perfect sear marks. 
      • 691 sq. inch cooking surface for up to 24 burgers or multiple dishes at once.
      • Heavy-duty warming rack with 151 sq. inch of space for toasting garlic bread or melting cheese on your burgers. 
      • Stainless steel vaporizer panels vaporize food drippings to enhance flavor, protect burners, and even distribute heat. 
      • Electronic push button ignition for a safe reliable start every time. Requires 120V plug-in power source to be plugged in.
      • Infrared rotisserie backburner with 12,000 BTU adds instant outdoor cooking versatility to your grill. 
      • Include an easy-to-clean rotisserie kit with a convenient handle and, a 4-prong adjustable meat holder to handle any type of meat with ease.
      • Pull-out grease tray on the bottom of your grill for quick and easy grease removal, keeping your grill safe and clean from flare-ups.
      • Dual built-in halogen lights for easy nighttime grilling safely.
      • Blue LED lights on the gas control panel for a modern professional look in your outdoor kitchen.
      • Require 120V plug-in power source for ignition interior and exterior lighting and infrared rotisserie burner.
      • It comes in natural gas and includes a propane conversion kit for a quick change. 
      • Manufactured and built in the USA giving you premium high-quality materials and construction.

    American Outdoor Grills 30" L Series | USA Stainless Steel Construction

    Elevate your grilling experience with the American Outdoor Grill 30-Inch Built-In L Series Gas Grill with Rotisserie, a masterpiece of culinary engineering that blends style, performance, and durability. This grill size is the most popular in the grilling industry because of its ample space to cook for large gatherings while also having the ability to cook multiple dishes at once with its large grilling capacity. Made from USA 304-grade stainless steel, this durable built-in gas grill stands up to all four seasons and whatever Mother Nature has in store. Made to withstand wear and tear from use and with its ultimate rust-resistant construction, this grill will give you years of long-lasting grilling Its superior stainless-steel construction, featuring a double-layered stainless steel satin finish hood with an analog temperature gauge, not only provides a professional stainless look to your outdoor kitchen or grill island but also provides an insulated grill hood that keeps your temperature consistent when grilling. Easily read the internal temperature of your grill with an extra easy-to-read temperature gauge right on your grill hood. Keep the heat in on those cold days for grilling perfection every time.

    American Outdoor Grills built this grill not only to have industry-leading grilling performance, but also a professional modern look in your outdoor kitchen or grilling space. This grill pairs perfectly with the L-Series Side Burners and also pairs perfectly with the AOG Outdoor Door and Drawer storage components. 

    AOG 30" Grill Comes with Three U-Shaped 45,000 BTU Burners 

    Central to its superior cooking performance is the advanced high-quality 304 stainless steel U-shaped burners, delivering a total of 45,000 BTUs. These high-quality U-burners are designed for maximum heat output and even heat distribution across the entire grilling surface with their wide multi-fuel port shape, ensuring your steaks and vegetables cook evenly every time. Right above your high-powered burners are industry-leading Diamond Sear stainless steel cooking grids. Diamond Sear Cooking Grids by American Outdoor Grills feature a unique, patented diamond pattern design that increases the cooking surface, leading to better heat distribution and more efficient cooking. This design enhances the grilling experience by providing more direct heat and searing capability, which locks in juices and flavors for exceptionally tasty and visually appealing grill marks on your food. Get those perfect sear marks on your ribeye or cook delicate fish with ease with industry-leading Diamond Sear cooking grids. 

    Cook Up To 24 Burgers At Once

    AOG's L-Series 30-Inch Gas Grill comes with a generous 540 sq. inch main grilling area, complemented by a 151 sq. inch heavy-duty warming rack, making it perfect for both intimate family dinners and larger gatherings. Grill up to 24 burgers easily on your main grilling surface or simultaneously handle multiple dishes, this grill is perfect for large gatherings or grilling up a feast with multiple BBQ favorites for friends and family. Above your main grilling surface is your stainless steel warming rack, which is perfect for adding additional grilling space for heating food, melting your cheese on your burger, or toasting your buns. Below your grilling surface, AOG equipped the L-Series with stainless steel vaporizer panels. These vaporizer panels are a game-changer, vaporizing food drippings to enhance flavor, protect burners, and promote even heat distribution across your entire grilling surface, giving you that smoky rich grilling flavor every time on your grilled delights.

    Requires 120V Plug-In Power Source

    American Outdoor Grills provides grilling convenience from top to bottom. Featuring an easy-to-use electronic push-button ignition system. Requires no batteries and starts up in seconds with its push-start ignition located conveniently on the side of your grill control panel. The added convenience of a 120V plug-in power source means you're ready to grill at a moment's notice. All electric components on your AOG grill are dependent on the 120V plug-in power sources, which include your ignition system, infrared rotisserie burner, interior halogen lights, and exterior blue gas control panel lights. When the sun sets, the interior dual bright halogen lighting, easily activated by a button, makes night grilling a breeze, adding a touch of sophistication to your outdoor cooking sessions.

    12,000 BTU Infrared Rotisserie Burner and Heavy-Duty Rotisserie Kit

    For those who love the art of rotisserie cooking, the infrared rotisserie backburner with 12,000 BTUs adds versatility to your culinary repertoire. Easily controlled from your front gas control panel, this infrared burner is perfect for adding instant outdoor cooking versatility right into your backyard. This infrared burner uses a 120V plug-in power power source for power. The L-Series grill includes a heavy-duty rotisserie kit with a 4-prong adjustable meat holder that accommodates various types of meat, making it simple to roast anything from chicken to a large beef joint with finesse. No more buying rotisserie chicken that has been at the store all day, cooking juicy rotisserie chicken right in your backyard with perfection and freshness. Clean-up is just as efficient with the grill's innovative grease pull-out tray located at the bottom of your grill, funneling grease into an easily accessible drip tray, making post-cooking maintenance straightforward and preventing unwanted grease flare-ups from occurring the next time you grill. The American Outdoor Grill 30-inch Built-In L Series Gas Grill with Rotisserie is the ultimate solution for grill for outdoor grilling and adding luxury to your outdoor kitchen. Order now with free shipping!


    Manufacturer Information

    Click for the Owner Manual

    Click here for the Cut-Out Dimensions

    Click here for Gas Conversion Kit Instructions

    Click here for Warranty Information

    Click here for the Quick Start-Up Manual


    Warranty

    AOG offers a lifetime warranty on stainless steel burners, while other grill parts are covered for ten years. Ignition systems (batteries excluded) and accessories like side burners, motors, and thermometers have a one-year warranty from the purchase date, and vaporizer panels are covered for three years. In multi-user settings such as apartment complexes or schools, AOG provides a three-year warranty on stainless steel grill housing, burners, cooking grates, brass valves, inner lines, and manifold assemblies. All other components, barring batteries, are covered for 90 days. This multi-user warranty doesn't apply to restaurants or commercial-use settings. Labor costs are not included. For full warranty details, consult the manufacturer's manual.


    American Outdoor Grills Learning Center


    Buy now and enjoy free shipping!

    American Outdoor Grill L Series 30" Gas Grill w/ Rotisserie

    Models 
    • Natural Gas: 30NBL
    • Propane: Conversion Included
    Collection L Series
    Material 304 Stainless Steel 
    Fuel Type Natural Gas or Propane
    Propane Conversion Kit Type Included
    Configuration Built In
    Primary Color Stainless Steel
    Dimensions
    • Width: 34"
    • Depth: 26.25"
    • Height: 20.07"
    Cut Out Dimensions
    • Cut Out Width: 30.75"
    • Cut Out Depth: 19.5"
    • Cut Out Height: 8.5"
    Burner Material 304 Stainless Steel
    Burner Type U-Burner
    Number of Burners 3 Burners
    Total Grilling BTUs 45,000
    Total Grilling Area  691 Sq In
    Main Grilling Area 540 Sq In
    Warming Rack Area 151 Sq In
    Grilling Grid Dimensions 30" X 18"
    Burger Count 24
    120V Plug-In Power Source Included
    Infrared Rotisserie Burner (120V Power Source Required) Included
    Infrared Rotisserie Burner BTUs 12,000 BTUs
    Rotisserie Kit Included
    Primary Ignition Type Electronic Push Start (120V Power Source Required)
    Flash Tubes (Secondary Ignition) No
    Gas Hose Included Yes
    Spring Assisted Hood No
    Thermometer Analog on Grill Hood
    Grilling Lights Internal/External
    Interior Grilling Lights Dual Halogen Lights (120V Power Source Required)
    Exterior Grilling Lights Blue LED Control Panel Lights (120V Power Source Required)
    Made in the USA Yes

     

    This Shipping Policy applies to orders shipped within the United States. By placing an order with us, you accept the policies contained herein.

    Shipping & Delivery Details

    Enjoy a shipping fee of only $10.95 for orders exceeding $99. Benefit from complimentary shipping for your entire purchase delivered straight to your home, even for the larger items! *Applies only within the Continental US.

    Estimated Delivery Time

    Post shipment, anticipate your items within a timeframe of 3-5 business days. We utilize UPS and FedEx for smaller items. It's crucial to note that more substantial items and certain orders are dispatched via freight. Freight shipping is somewhat more intricate compared to regular parcel deliveries, hence understanding the process in advance ensures a smooth delivery experience.

    Freight Shipment Specifics

    The majority of freight items are shipped on pallets. Some delivery companies will reach out to fix a delivery slot, whereas others aim to drop off your order at the most accessible spot nearest to your home, preferably close to a garage. The shipping confirmation email will detail the specific delivery procedure to anticipate.

    For Scheduled Delivery

    Companies that arrange delivery slots necessitate your presence for the delivery and your signature for confirmation. Deliveries are made using a semi-truck with lift gate services, placing the shipment by the curb. Should you grant permission for the delivery to be left unsupervised, BBQ Kitchen Pros cannot assume responsibility for any ensuing damages. The process might seem daunting, but for a comprehensive understanding, we recommend you peruse our thorough freight delivery guide to prevent unforeseen challenges.

    For Non-Scheduled Deliveries

    Delivery services that don't operate on appointments don't mandate your presence or a scheduled delivery slot. There's also no signature required upon receipt. Without the hassle of scheduling or waiting around, let the delivery come to you. If you're home during the drop-off, the driver can be asked to place your items in the garage. If you're away, they'll position it close to the garage or main entry.

    Dispatch Timeframe

    Items are typically dispatched from our warehouse within 1-3 business days. Affordable $10.95 Flat-Rate Shipping Orders below $99+ benefit from a consistent shipping rate. As your purchase value goes up, your shipping charge remains unchanged!

    Change of Address

    Once your order is in transit, we cannot change the delivery address. If you need to change the delivery address, please contact us within 24 hours of placing your order at support@bbqkitchenpros.com.

    Cancellations

    You may cancel your order at any time before it has been dispatched. If your order has already been dispatched, please refer to our Return Policy.

    Parcels Damaged in Transit

    If you find that your parcel has been damaged in transit, please reject the parcel if possible and contact our customer service. If the parcel has been delivered without your presence, please contact customer service for further assistance.

    If you have any questions or concerns regarding our Shipping Policy, please contact us at support@bbqkitchenpros.com.

    BBQ Kitchen Pros Return Policy

    At BBQ Kitchen Pros, we want our customers to be completely satisfied with their purchases. If for any reason you are not satisfied with your order, we offer a return and refund policy.

    30 Day Returns

    We accept returns within 30 days of the date of purchase. If you wish to return an item, please contact our customer service department to receive an authorization number before shipping the item back to us. Please note that items returned without an authorization number will not be accepted. Items must be returned in new condition. 

    Return Shipping

    We stand behind our products and want you to be satisfied with them. In the case that you decide to return your purchase, we will gladly refund you for the product in its entirety minus the cost of shipping and return shipping incurred by BBQ Kitchen Pros.

    To qualify for return shipping, items must be returned in the original packaging, pallet, and within the continental US. Once your return is approved and processed, we will provide a prepaid return shipping label. Simply print the label and adhere it to the package. Please ensure the returned item is packed securely to avoid damage during transit.

    Remember, returns only apply to items returned in the original packaging and pallet. If an item is returned in non-original or damaged packaging, the customer may be responsible for any return shipping costs. In addition, freight shipping is scheduled for pick-up at a specific date and time, which is agreed upon by the customer. and customers must be there at the scheduled time. Missing scheduled freight time will result in a dry run fee which is issued by the shipping company. 

    Damaged Items

    If your order arrives damaged, defective, or incorrect, please make a note of it immediately when signing for delivery and send photos to support@bbqkitchenpros.com on the day of delivery. 

    Original Packaging Please keep all the original packaging and pallets for any items that need to be returned. Items that are not returned in their original packaging may not be accepted for return.

    Non-Refundable Items that become damaged after use are non-refundable unless specified under warranty.

    We hope that our return and refund policy makes it easy for you to shop with confidence at BBQ Kitchen Pros. If you have any questions or concerns about our policy, please don't hesitate to contact our customer service department.

    A. 30 Day Return Policy

    We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. Items must be returned in new condition. You’ll also need a receipt or proof of purchase.

    B. Easy Return Process

    To start a return, you can contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530. Once your return is accepted, we’ll send you a return shipping label as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

    Items that are not eligible for return include the following:

    Custom-made, special-order, and made-to-order products. Items are marked non-returnable in the item description. 

    C. Damaged & Wrong Products & Issues

    Please inspect your order upon reception and contact us immediately within 24 hours if the item is defective or damaged or if you received the wrong item so that we can evaluate the issue and make it right.
    To return your product, you should contact our mail.
    Depending on where you live, the time it may take for your exchanged product to reach you may vary.

    D. Exchanges

    We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530.

    E. No Re-stocking Fees

    For our products, there is no Restocking Fee.

    F. Refunds

    We will notify you once we’ve received and inspected your return and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded back to your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund too.