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Coyote Asado Ceramic Freestanding Grill: BBQ Mastery!
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Free Shipping + No Sales Tax
Free Shipping + No Sales Tax

Coyote Asado Ceramic Freestanding Grill

SKU C1CHCS-FS
$1,574.00
+ Free Shipping
Coyote Authorized Dealer Authorized Dealer

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Coyote Asado Smoker Grill with Cart


Key Features

  • Superior ceramic construction for ultimate heat retention for perfect tender and juicy authentic charcoal and wood BBQ flavor. 
  • Includes Coyote Smoking Grate for even heat and authentic flavor distribution across your entire cooking surface.
  • Precision temperature control with fully-adjustable top and bottom venting gives you the ability to smoke, sear, bake, and grill to perfection. 
  • 254 square inches cooking grate for up to 13 burgers at once. 
  • Soft-closing piston hinge grill lid for effortless opening and closing. 
  • Includes stainless steel cradle cart, folding side shelves for an expanded cooking space, and an ash tool for grill maintenance.

Coyote Asado Ceramic Freestanding Grill: Elevate Your Outdoor Cooking 

Many kamado grills have limited functions, serving only as basic charcoal grills. Discover the expansive capabilities of the Coyote Asado Ceramic Grill. This top-tier, professional-grade Kamado grill is designed to smoke, sear, bake, and grill, unlocking a world of culinary possibilities right in your backyard. This traditional Asado grill blends tradition with innovation, revolutionizing your charcoal grilling experience. In addition, your grill features complete mobility in a compact way with its stainless steel cradle cart and finished wooden folding shelves, giving you an expanded cooking zone and easy storage when finished. 

Engineered for durability, the Coyote Asado is crafted with a durable ceramic shell and a glazed porcelain exterior that not only guarantees longevity but also maintains safety by containing heat within the grill and keeping the exterior cool at any grilling temperature. Its sleek black finish makes cleanup effortless, ensuring that your Coyote Ceramic Grill remains the highlight of your outdoor cooking space. The exceptional ceramic construction offers superior heat resistance, ensuring optimal heat retention for maintaining perfect cooking temperatures throughout your grilling session, resulting in tender, flavorful dishes that truly capture the essence of charcoal and wood-fired barbecue. The innovative ceramic design also addresses typical issues such as uneven cooking and excessive exterior heat, promoting safety and consistency with every use.

Unparalleled Flavor with Coyote Smoking Grate

The Coyote Asado distinguishes itself from the competition with its 304 Stainless Steel Coyote Smoking Grate, expertly engineered for even heat distribution and allowing your authentic charcoal smokey flavor to even circulate around your BBQ favorites. This specially vented smoking grate allows the authentic heat and flavor of charcoal and wood to envelop your barbecue favorites evenly, ensuring perfect flavor and tender results. It offers a spacious 254 square inches of cooking area. The stainless steel hinged grate ensures consistent heat across the grill, enhancing the flavor of everything from burgers to vegetables without the risk of over-charring—ideal for cooking up to 13 burgers simultaneously. Additionally, the hinge feature provides convenient access to the smoke grate and charcoal beneath, simplifying grill maintenance and cleaning.

Coyote Asado Smoker Brings Precision Temp Control

One common concern we hear from customers is the challenge of achieving the perfect cooking temperature on Kamado grills. The Coyote Asado Ceramic Grill addresses this with its fully-adjustable top and bottom venting system, which provides precise and abundant airflow, enabling temperature control up to 800°F. Whether you're aiming to sear at high temperatures or maintain low and slow heat for smoking, this grill offers the control needed for flawless culinary results. The vent system is innovatively numbered, facilitating consistent precision for repeat grilling sessions.

Additionally, the Coyote Kamado Ceramic Grill is equipped with a soft-closing piston that safeguards the ceramic when closing the lid, making opening and closing effortlessly smooth. The fireproof felt sealed gasket endures high temperatures and ensures that the smoky flavors of your authentic lump charcoal remain inside the grill, optimizing flavor. Furthermore, this sealed gasket enhances the durability of the grill lid, protecting it from damage during use.

Includes Coyote Kamado Grill Cart With Extras 

Your Coyote Kamado Grill  features a compact and functional cart that provides easy backyard and patio mobility and gives you additional cooking space for serving and grilling up your BBQ feast. Featuring dual folding wooden finished side tables, these side tables can be easily folded when done grilling making storage compact and easy.  Your stainless steel cart is not only stable and it also provides easy mobility with its four (4) caster wheels and locks, but also gives you a compact style perfect for smaller patios and outdoor cooking spaces. 


Manufacturer Information

Click here for the Instruction Manual

Click here for the Spec Sheet

Click here for Warranty Information


Warranty Information

Coyote Outdoor provides a limited lifetime warranty on the ceramic components of the Asado Smoker. This warranty guarantees that all ceramic parts are free from material and workmanship defects for as long as the original purchaser owns and uses the product. Additionally, all metal and cast iron components are covered for five years, while wooden components and the thermometer are covered for one year. Labor costs are not included under this warranty. Please consult the manufacturer's manual for complete warranty details.

Coyote Asado Grill

Model C1CHCS
Configuration Freestanding
Exterior Color Gloss Black
Exterior Material Ceramic
Cooking Grate Material Stainless Steel
Fire Grate Material Cast Iron
Band Material Steel 
Hinge Material Steel
Cart Material Stainless Steel
Side Table Material Finished Wood
Fuel Type Charcoal
Width 22.25"
Depth 28.5"
Height  50.5"
Weight 238 lbs.
Cut Out Depth 22 1/2"
Cut Out Height 50.5"
Cut Out Width 22 1/2"
Minimum Rear Clearance for Lid Clearance 8"
Grilling Surface Dimensions 19 3/8"
Total Grilling Area Surface 254 Sq. Inches
Burger Count 13 Burgers
Grill Lights None
Spring Hood Yes
Thermometer Analog
Coyote Asado Grill Overview

Shipping Quick Facts

  • Free Shipping: Available for orders over $99 within the Continental US.
  • Flat-Rate Shipping: $10.95 for orders under $99.
  • Free Curbside Liftgate Delivery: Included with all freight and LTL deliveries.
  • Scheduled Delivery Appointments: All freight and LTL deliveries include a scheduled appointment at your convenience to ensure you're home.
  • Cancellations: Allowed before dispatch; refer to our Return Policy if the order has already shipped.

Shipping & Delivery Details

This Shipping Policy applies to orders shipped within the United States (excluding Hawaii & Alaska). By placing an order with us, you accept the policies contained herein.

Enjoy free shipping for orders over $99. Orders under $99 pay a flat shipping fee of $10.95. Benefit from complimentary shipping for your entire purchase delivered straight to your home, even for the larger items! *Applies only within the Continental US.


Estimated Delivery Time

Post shipment, anticipate your items within a timeframe of 3-5 business days. We utilize UPS and FedEx for smaller items. It's crucial to note that more substantial items and certain orders are dispatched via freight. Freight shipping is somewhat more intricate compared to regular parcel deliveries, hence understanding the process in advance ensures a smooth delivery experience.


Freight Shipment Specifics

The majority of freight items are shipped on pallets. Some delivery companies will reach out to fix a delivery slot, whereas others aim to drop off your order at the most accessible spot nearest to your home, preferably close to a garage. The shipping confirmation email will detail the specific delivery procedures to anticipate.


For Scheduled Delivery

Companies that arrange delivery slots necessitate your presence for the delivery and your signature for confirmation. Deliveries are made using a semi-truck with lift gate service, placing the shipment by the curb. Should you grant permission for the delivery to be left unsupervised, BBQ Kitchen Pros cannot assume responsibility for any ensuing damages. The process might seem daunting, but for a comprehensive understanding, we recommend you peruse our thorough freight delivery guide to prevent unforeseen challenges.


For Non-Scheduled Deliveries

Delivery services that don't operate on appointments don't mandate your presence or a scheduled delivery slot. There's also no signature required upon receipt. Without the hassle of scheduling or waiting around, let the delivery come to you. If you're home during the drop-off, the driver can be asked to place your items in the garage. If you're away, they'll position it close to the garage or main entry.

Dispatch Timeframe

Items are typically dispatched from our warehouse within 1-3 business days. Affordable $10.95 Flat-Rate Shipping Orders below $99+ benefit from a consistent shipping rate. As your purchase value goes up, your shipping charge remains unchanged!


Change of Address

Once your order is in transit, we cannot change the delivery address. If you need to change the delivery address, please contact us within 24 hours of placing your order at support@bbqkitchenpros.com.


Cancellations

You may cancel your order at any time before it has been dispatched. If your order has already been dispatched, please refer to our Return Policy.


Parcels Damaged in Transit

If you find that your parcel has been damaged in transit, please reject the parcel if possible and contact our customer service. If the parcel has been delivered without your presence, please contact customer service for further assistance.

If you have any questions or concerns regarding our Shipping Policy, please contact us at support@bbqkitchenpros.com.

Easy Returns

  • 30-Day Returns Hassle-free returns within 30 days of purchase.
  • Easy Process – Contact us for quick approval and a prepaid return label.
  • No Restocking Fees – Enjoy full refunds without additional deductions.
  • Free Damage Protection – We’ll replace or refund damaged or incorrect items quickly, covering all shipping and additional costs for your convenience.
  • Custom Items Cannot Be Returned: All custom product sales are final. This includes Ready-To-Finish Outdoor Kitchens, color additions to grills and appliances, and special order items.
  • Prepaid Shipping Labels – Convenient return shipping within the continental US.
  • Return Shipping: We take care of all return logistics, and the shipping cost is deducted directly from your refund—no separate payments required.

 BBQ Kitchen Pros Return Policy

At BBQ Kitchen Pros, we want our customers to be completely satisfied with their purchases. If for any reason you are not satisfied with your order, we offer a return and refund policy.


30 Day Returns

We accept returns within 30 days of the date of purchase. If you wish to return an item, please contact our customer service department to receive an authorization number before shipping the item back to us. Please note that items returned without an authorization number will not be accepted. Items must be returned in new condition. 


Return Shipping

We stand behind our products and want you to be satisfied with them. In the case that you decide to return your purchase, we will gladly refund you for the product in its entirety minus the cost of shipping and return shipping incurred by BBQ Kitchen Pros.

To qualify for return shipping, items must be returned in the original packaging, and pallet, (if included) and within the continental US. Once your return is approved and processed, we will provide a prepaid return shipping label. Simply print the label and adhere to the package. Please ensure the returned item is packed securely to avoid damage during transit.

Remember, returns only apply to items returned in the original packaging. If an item is returned in non-original or damaged packaging, the customer may be responsible for any return shipping costs. In addition, freight shipping is scheduled for pick-up at a specific date and time, which is agreed upon by the customer. and customers must be there at the scheduled time. Missing scheduled freight time will result in a dry run fee which is issued by the shipping company. 


Damaged Items

If your order arrives damaged, defective, or incorrect, please make a note of it immediately when signing for delivery and send photos to support@bbqkitchenpros.com on the day of delivery. 

Original Packaging Please keep all the original packaging for any items that need to be returned. Items that are not returned in their original packaging may not be accepted for return.

Non-Refundable Items that become damaged after use are non-refundable unless specified under warranty.

We hope that our return and refund policy makes it easy for you to shop with confidence at BBQ Kitchen Pros. If you have any questions or concerns about our policy, please don't hesitate to contact our customer service department.


A. 30 Day Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. Items must be returned in new condition. You’ll also need a receipt or proof of purchase.


B. Easy Return Process

To start a return, you can contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530. Once your return is accepted, we’ll send you a return shipping label as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Items that are not eligible for return include the following:

Custom-made, special-order, and made-to-order products. Items are marked non-returnable in the item description. 


C. Damaged & Wrong Products & Issues

Please inspect your order upon reception and contact us immediately within 24 hours if the item is defective or damaged or if you received the wrong item so that we can evaluate the issue and make it right. To return your product, you should contact our mail. Depending on where you live, the time it may take for your exchanged product to reach you may vary.


D. Exchanges

We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530.


E. No Re-stocking Fees

For our products, there is no Restocking Fee.


F. Refunds

We will notify you once we’ve received and inspected your return and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded back to your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund too.

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Coyote Kamado Comparison

Coyote Asado Ceramic Built In Grill Coyote Asado Ceramic Built In Grill
Primo Round Ceramic Kamado Grill - PGCRH Primo Round Ceramic Kamado Grill - PGCRH
Big Green Egg Kamado Grill Big Green Egg Kamado Grill
Blaze 20 Inch Cast Aluminum Kamado Grill Blaze 20 Inch Cast Aluminum Kamado Grill
Class

Premium

Premium

Premium

Luxury

Fuel Type

Charcoal

Charcoal

Charcoal

Charcoal

Configuration

Built-In / Freestanding

Built-In / Freestanding

Built-In / Freestanding

Built-In / Freestanding

Exterior Material

Ceramic

Ceramic

Ceramic

Cast Aluminum

Color

Black

Black

Green

Silver

Kamado Thickness

1"

3/4"

3/4"

1"

Cooking Grate Type

1 Piece Stainless Steel

1 Piece Stainless Steel

1 Piece Stainless Steel

Hinged Stainless Steel

Cooking Grid Dimensions

19 3/8" Diameter

18 1/2" Diameter

18 1/4 Diameter

20" Diameter

Cooking Area

254 Sq. Inches

280 Sq. Inches

262 Sq. Inches

400 Sq. Inches

Burger Count

13

11

--

14

Fire Grid Material

Stainless Steel

Cast Iron

Stainless Steel

Cast Iron

Made in USA

No

Yes

No

No

Width

22 1/4"

21 1/2"

23 1/2"

22"

Depth

28.5"

21.5"

27"

22"

Height

34"

29 3/4"

32 3/4"

34"

Weight

218 lbs.

220 lbs.

214 lbs.

161 lbs.

View product View product View product View product

Shop Coyote Outdoor Living

Price Match Promise

Lowest price guaranteed: if you see it cheaper, we’ll beat it

No Sales Tax

The price you see is final. No hidden fees, and no sales tax except in NY.

Fast, Free Shipping

Free shipping on orders $99+ in the continental U.S.

Owner Operated Support

Talk directly to the owner—20 years’ of real expertise.

Description

Coyote Asado Smoker Grill with Cart


Key Features

  • Superior ceramic construction for ultimate heat retention for perfect tender and juicy authentic charcoal and wood BBQ flavor. 
  • Includes Coyote Smoking Grate for even heat and authentic flavor distribution across your entire cooking surface.
  • Precision temperature control with fully-adjustable top and bottom venting gives you the ability to smoke, sear, bake, and grill to perfection. 
  • 254 square inches cooking grate for up to 13 burgers at once. 
  • Soft-closing piston hinge grill lid for effortless opening and closing. 
  • Includes stainless steel cradle cart, folding side shelves for an expanded cooking space, and an ash tool for grill maintenance.

Coyote Asado Ceramic Freestanding Grill: Elevate Your Outdoor Cooking 

Many kamado grills have limited functions, serving only as basic charcoal grills. Discover the expansive capabilities of the Coyote Asado Ceramic Grill. This top-tier, professional-grade Kamado grill is designed to smoke, sear, bake, and grill, unlocking a world of culinary possibilities right in your backyard. This traditional Asado grill blends tradition with innovation, revolutionizing your charcoal grilling experience. In addition, your grill features complete mobility in a compact way with its stainless steel cradle cart and finished wooden folding shelves, giving you an expanded cooking zone and easy storage when finished. 

Engineered for durability, the Coyote Asado is crafted with a durable ceramic shell and a glazed porcelain exterior that not only guarantees longevity but also maintains safety by containing heat within the grill and keeping the exterior cool at any grilling temperature. Its sleek black finish makes cleanup effortless, ensuring that your Coyote Ceramic Grill remains the highlight of your outdoor cooking space. The exceptional ceramic construction offers superior heat resistance, ensuring optimal heat retention for maintaining perfect cooking temperatures throughout your grilling session, resulting in tender, flavorful dishes that truly capture the essence of charcoal and wood-fired barbecue. The innovative ceramic design also addresses typical issues such as uneven cooking and excessive exterior heat, promoting safety and consistency with every use.

Unparalleled Flavor with Coyote Smoking Grate

The Coyote Asado distinguishes itself from the competition with its 304 Stainless Steel Coyote Smoking Grate, expertly engineered for even heat distribution and allowing your authentic charcoal smokey flavor to even circulate around your BBQ favorites. This specially vented smoking grate allows the authentic heat and flavor of charcoal and wood to envelop your barbecue favorites evenly, ensuring perfect flavor and tender results. It offers a spacious 254 square inches of cooking area. The stainless steel hinged grate ensures consistent heat across the grill, enhancing the flavor of everything from burgers to vegetables without the risk of over-charring—ideal for cooking up to 13 burgers simultaneously. Additionally, the hinge feature provides convenient access to the smoke grate and charcoal beneath, simplifying grill maintenance and cleaning.

Coyote Asado Smoker Brings Precision Temp Control

One common concern we hear from customers is the challenge of achieving the perfect cooking temperature on Kamado grills. The Coyote Asado Ceramic Grill addresses this with its fully-adjustable top and bottom venting system, which provides precise and abundant airflow, enabling temperature control up to 800°F. Whether you're aiming to sear at high temperatures or maintain low and slow heat for smoking, this grill offers the control needed for flawless culinary results. The vent system is innovatively numbered, facilitating consistent precision for repeat grilling sessions.

Additionally, the Coyote Kamado Ceramic Grill is equipped with a soft-closing piston that safeguards the ceramic when closing the lid, making opening and closing effortlessly smooth. The fireproof felt sealed gasket endures high temperatures and ensures that the smoky flavors of your authentic lump charcoal remain inside the grill, optimizing flavor. Furthermore, this sealed gasket enhances the durability of the grill lid, protecting it from damage during use.

Includes Coyote Kamado Grill Cart With Extras 

Your Coyote Kamado Grill  features a compact and functional cart that provides easy backyard and patio mobility and gives you additional cooking space for serving and grilling up your BBQ feast. Featuring dual folding wooden finished side tables, these side tables can be easily folded when done grilling making storage compact and easy.  Your stainless steel cart is not only stable and it also provides easy mobility with its four (4) caster wheels and locks, but also gives you a compact style perfect for smaller patios and outdoor cooking spaces. 


Manufacturer Information

Click here for the Instruction Manual

Click here for the Spec Sheet

Click here for Warranty Information


Warranty Information

Coyote Outdoor provides a limited lifetime warranty on the ceramic components of the Asado Smoker. This warranty guarantees that all ceramic parts are free from material and workmanship defects for as long as the original purchaser owns and uses the product. Additionally, all metal and cast iron components are covered for five years, while wooden components and the thermometer are covered for one year. Labor costs are not included under this warranty. Please consult the manufacturer's manual for complete warranty details.

Specs & Dimensions

Coyote Asado Grill

Model C1CHCS
Configuration Freestanding
Exterior Color Gloss Black
Exterior Material Ceramic
Cooking Grate Material Stainless Steel
Fire Grate Material Cast Iron
Band Material Steel 
Hinge Material Steel
Cart Material Stainless Steel
Side Table Material Finished Wood
Fuel Type Charcoal
Width 22.25"
Depth 28.5"
Height  50.5"
Weight 238 lbs.
Cut Out Depth 22 1/2"
Cut Out Height 50.5"
Cut Out Width 22 1/2"
Minimum Rear Clearance for Lid Clearance 8"
Grilling Surface Dimensions 19 3/8"
Total Grilling Area Surface 254 Sq. Inches
Burger Count 13 Burgers
Grill Lights None
Spring Hood Yes
Thermometer Analog
Product Videos
Coyote Asado Grill Overview
Shipping & Delivery

Shipping Quick Facts

  • Free Shipping: Available for orders over $99 within the Continental US.
  • Flat-Rate Shipping: $10.95 for orders under $99.
  • Free Curbside Liftgate Delivery: Included with all freight and LTL deliveries.
  • Scheduled Delivery Appointments: All freight and LTL deliveries include a scheduled appointment at your convenience to ensure you're home.
  • Cancellations: Allowed before dispatch; refer to our Return Policy if the order has already shipped.

Shipping & Delivery Details

This Shipping Policy applies to orders shipped within the United States (excluding Hawaii & Alaska). By placing an order with us, you accept the policies contained herein.

Enjoy free shipping for orders over $99. Orders under $99 pay a flat shipping fee of $10.95. Benefit from complimentary shipping for your entire purchase delivered straight to your home, even for the larger items! *Applies only within the Continental US.


Estimated Delivery Time

Post shipment, anticipate your items within a timeframe of 3-5 business days. We utilize UPS and FedEx for smaller items. It's crucial to note that more substantial items and certain orders are dispatched via freight. Freight shipping is somewhat more intricate compared to regular parcel deliveries, hence understanding the process in advance ensures a smooth delivery experience.


Freight Shipment Specifics

The majority of freight items are shipped on pallets. Some delivery companies will reach out to fix a delivery slot, whereas others aim to drop off your order at the most accessible spot nearest to your home, preferably close to a garage. The shipping confirmation email will detail the specific delivery procedures to anticipate.


For Scheduled Delivery

Companies that arrange delivery slots necessitate your presence for the delivery and your signature for confirmation. Deliveries are made using a semi-truck with lift gate service, placing the shipment by the curb. Should you grant permission for the delivery to be left unsupervised, BBQ Kitchen Pros cannot assume responsibility for any ensuing damages. The process might seem daunting, but for a comprehensive understanding, we recommend you peruse our thorough freight delivery guide to prevent unforeseen challenges.


For Non-Scheduled Deliveries

Delivery services that don't operate on appointments don't mandate your presence or a scheduled delivery slot. There's also no signature required upon receipt. Without the hassle of scheduling or waiting around, let the delivery come to you. If you're home during the drop-off, the driver can be asked to place your items in the garage. If you're away, they'll position it close to the garage or main entry.

Dispatch Timeframe

Items are typically dispatched from our warehouse within 1-3 business days. Affordable $10.95 Flat-Rate Shipping Orders below $99+ benefit from a consistent shipping rate. As your purchase value goes up, your shipping charge remains unchanged!


Change of Address

Once your order is in transit, we cannot change the delivery address. If you need to change the delivery address, please contact us within 24 hours of placing your order at support@bbqkitchenpros.com.


Cancellations

You may cancel your order at any time before it has been dispatched. If your order has already been dispatched, please refer to our Return Policy.


Parcels Damaged in Transit

If you find that your parcel has been damaged in transit, please reject the parcel if possible and contact our customer service. If the parcel has been delivered without your presence, please contact customer service for further assistance.

If you have any questions or concerns regarding our Shipping Policy, please contact us at support@bbqkitchenpros.com.

Easy Returns

Easy Returns

  • 30-Day Returns Hassle-free returns within 30 days of purchase.
  • Easy Process – Contact us for quick approval and a prepaid return label.
  • No Restocking Fees – Enjoy full refunds without additional deductions.
  • Free Damage Protection – We’ll replace or refund damaged or incorrect items quickly, covering all shipping and additional costs for your convenience.
  • Custom Items Cannot Be Returned: All custom product sales are final. This includes Ready-To-Finish Outdoor Kitchens, color additions to grills and appliances, and special order items.
  • Prepaid Shipping Labels – Convenient return shipping within the continental US.
  • Return Shipping: We take care of all return logistics, and the shipping cost is deducted directly from your refund—no separate payments required.

 BBQ Kitchen Pros Return Policy

At BBQ Kitchen Pros, we want our customers to be completely satisfied with their purchases. If for any reason you are not satisfied with your order, we offer a return and refund policy.


30 Day Returns

We accept returns within 30 days of the date of purchase. If you wish to return an item, please contact our customer service department to receive an authorization number before shipping the item back to us. Please note that items returned without an authorization number will not be accepted. Items must be returned in new condition. 


Return Shipping

We stand behind our products and want you to be satisfied with them. In the case that you decide to return your purchase, we will gladly refund you for the product in its entirety minus the cost of shipping and return shipping incurred by BBQ Kitchen Pros.

To qualify for return shipping, items must be returned in the original packaging, and pallet, (if included) and within the continental US. Once your return is approved and processed, we will provide a prepaid return shipping label. Simply print the label and adhere to the package. Please ensure the returned item is packed securely to avoid damage during transit.

Remember, returns only apply to items returned in the original packaging. If an item is returned in non-original or damaged packaging, the customer may be responsible for any return shipping costs. In addition, freight shipping is scheduled for pick-up at a specific date and time, which is agreed upon by the customer. and customers must be there at the scheduled time. Missing scheduled freight time will result in a dry run fee which is issued by the shipping company. 


Damaged Items

If your order arrives damaged, defective, or incorrect, please make a note of it immediately when signing for delivery and send photos to support@bbqkitchenpros.com on the day of delivery. 

Original Packaging Please keep all the original packaging for any items that need to be returned. Items that are not returned in their original packaging may not be accepted for return.

Non-Refundable Items that become damaged after use are non-refundable unless specified under warranty.

We hope that our return and refund policy makes it easy for you to shop with confidence at BBQ Kitchen Pros. If you have any questions or concerns about our policy, please don't hesitate to contact our customer service department.


A. 30 Day Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. Items must be returned in new condition. You’ll also need a receipt or proof of purchase.


B. Easy Return Process

To start a return, you can contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530. Once your return is accepted, we’ll send you a return shipping label as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Items that are not eligible for return include the following:

Custom-made, special-order, and made-to-order products. Items are marked non-returnable in the item description. 


C. Damaged & Wrong Products & Issues

Please inspect your order upon reception and contact us immediately within 24 hours if the item is defective or damaged or if you received the wrong item so that we can evaluate the issue and make it right. To return your product, you should contact our mail. Depending on where you live, the time it may take for your exchanged product to reach you may vary.


D. Exchanges

We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530.


E. No Re-stocking Fees

For our products, there is no Restocking Fee.


F. Refunds

We will notify you once we’ve received and inspected your return and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded back to your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund too.