Chicago Brick Oven CBO-750 Hybrid Countertop Residential Outdoor Pizza Oven w/ Skirt
Sale | Ends 12/3/24
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Chicago Brick Oven’s BFCM Event – Save Big!
From now until December 3, take advantage of exclusive Black Friday & Cyber Monday pricing on Chicago Brick Oven models! Choose from popular DIY, Hybrid, and countertop options, each crafted for exceptional outdoor cooking and authentic wood-fired flavor.
Don’t miss out on these incredible savings! Whether you’re planning your next backyard pizza night or upgrading your outdoor kitchen, this is your chance to grab a premium oven at an unbeatable price. Act fast to make this season unforgettable!
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Leaves our warehouse in 1-3 business days.
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- Description
- Spec & Dimensions
- Shipping & Delivery Info
- Easy Returns
Chicago Brick Oven CBO-750 Dual Fuel Pizza Oven w/ Skirt
Key Features
- Hybrid Fuel Flexibility: Cook with authentic wood-fired flavor or convenient natural gas—your choice for any mood or recipe.
- 12-Inch Elevated Skirt: Adds a polished, seamless countertop fit that elevates stability and complements your outdoor kitchen’s look.
- Powerful Burners: 36,000 BTU infrared hearth burner and 27,000 BTU ambient burner deliver intense, even heat for flawless results.
- FlameRoll Technology: Creates a rolling flame that circulates heat evenly, adding rich, smoky flavor to every cook.
- Three Cooking Methods in One: Enjoy the versatility of radiant heat, convection, and conduction for searing, baking, and slow-roasting.
- Customizable Smoky Flavor: Experiment with apple, cherry, mesquite, and more to add unique smoky notes to any dish.
- Spacious 38” x 28” Cooking Surface: Plenty of room for multiple pizzas or various dishes, perfect for family gatherings and entertaining.
- Quick Ignition & Safety: Electronic ignition fires up instantly, while the safety shut-off keeps burners active only in open-door mode.
- Certified Safe: Exceeds ANSI Z21.58, CSA 1.6, and NSF standards for top-notch safety and outdoor performance.
- Arrives Completely Assembled: Ready for countertop installation and gas connection (curing required prior to use).
- Accessory Kit Included: Includes pizza peel for cooking, brush for cleaning, and infrared thermometer for temperature checks.
-
Proudly Made in the USA
CBO-750 Hybrid Pizza Oven: Fuel Flexibility—Convenience Meets Authenticity
With the CBO-750 Hybrid, you don’t have to choose between gas and wood-fired cooking—you get both. Dual-fuel capability means quick, convenient gas ignition at the flip of a switch, ideal for when you need reliable heat fast. Want that deep, smoky wood-fired flavor? Just add wood, and the oven infuses every dish with that rich, unmistakable taste only a wood fire can bring. This hybrid design adapts to every cooking style and occasion, delivering both ease and authenticity.
The 12-inch skirt elevates your CBO-750 off the countertop, bringing it to a comfortable cooking height for standard 36-inch countertops. With a steel base and a black powder-coated finish, it’s designed for easy installation and a sleek, professional look. Available in three colors—silver vein, copper vein, and solar black—the oven blends seamlessly with your outdoor space, making it the standout centerpiece of your kitchen.
Chicago Brick Oven CBO-750 Hybrid: Blazing Heat & Precision Control
The dual-burner system in the CBO-750 Hybrid brings the heat and the control needed for versatile, high-quality cooking. The infrared hearth burner delivers a powerful 36,000 BTUs to the cooking surface, reaching up to 1000°F for fast, high-intensity cooking. Perfect for creating a crispy pizza crust, caramelizing vegetables, or searing meats to perfection, this burner’s direct heat ensures even cooking from below, enhancing flavors and textures across every dish.
At the back, the ambient burner supplies 27,000 BTUs (or 18,000 BTUs on propane), providing steady, even heat throughout the oven. This back-positioned burner reduces cold spots and maintains a stable temperature, ideal for dishes that require slow, consistent heat, like roasts, breads, and casseroles. Together, these burners reach 700-800°F in just 45 minutes and maintain heat for hours, allowing smooth transitions between high-heat and low-temperature cooking. The dual-burner system gives you full flexibility for any recipe, letting you create restaurant-quality meals with the wood-fired authenticity of a traditional oven.
Signature FlameRoll Technology for Superior Heat Distribution
Only Chicago Brick Oven offers FlameRoll Technology, which uses a rolling flame in the low-dome design to circulate heat evenly across the oven. This signature feature ensures every inch of your food benefits from intense, consistent heat, eliminating hot and cold spots and adding that authentic smoky flavor to every bite. As flames roll through the dome, they create a mesmerizing visual display, adding both style and performance to your outdoor kitchen.
Chicago Brick Oven’s State-of-the-Art Durability
Built to withstand the elements, the CBO-750 Hybrid is crafted for long-lasting outdoor use. Made in the USA, the oven’s interior is lined with high-quality refractory cement, reinforced with stainless steel fibers to endure the toughest weather conditions. The 18-gauge galvanized steel exterior is rust-resistant and rugged, while the cast aluminum decorative door is lightweight but resilient, offering a stylish cover when the oven isn’t in use.
The Class A stainless steel double-wall chimney boosts heat retention and ensures efficient exhaust, meeting strict durability standards for high-heat operation. With these weather-resistant features, the CBO-750 Hybrid is built for professional-level performance year after year. For added protection, covering the oven during heavy rain or extreme cold will help maintain its appearance and functionality.
Spacious Cooking Area for Family Meals and Gatherings
With a roomy 38” x 28” hearth surface, the CBO-750 Hybrid easily accommodates two 12-inch pizzas or a variety of dishes at once, making it ideal for family gatherings and parties. The generous cooking area lets you prepare a full range of items simultaneously, from pizza to roasted meats, breads, and vegetables. Whether it’s a dinner party or a casual family night, this oven offers the flexibility to create a memorable meal every time.
Chicago Brick Oven CBO-750 Pizza Oven Comes Assembled
The Chicago Brick Oven CBO-750 arrives assembled and ready for countertop installation. Installation includes positioning the oven on a stable countertop or stand, securing the decorative door, and attaching the chimney. The manufacturer recommends professional installation to ensure proper setup and safe use, especially for gas connections. The CBO-750 is designed to integrate smoothly into an outdoor kitchen setup with minimal on-site assembly required beyond placement and connection.
Chicago Brick Oven Hybrid Gas Burner: Optimized Performance for Every Elevation
Chicago Brick Oven customizes the CBO-750 Hybrid Pizza Oven for your specific elevation to ensure optimal performance and safety. Adjustments to the gas burner system account for altitude differences, which affect air pressure and fuel efficiency. By tailoring the oven to your location, Chicago Brick Oven guarantees consistent heat, efficient gas use, and reliable cooking results, so you enjoy the perfect wood-fired experience anywhere.
Warranty
Chicago Brick Oven warrants its products to be free from defects in materials and workmanship for a period of one (1) year from the date of purchase. Labor not included. Refer to the manufacturer’s manual for full warranty details.
Manufacturer Information
Chicago Brick Oven CBO-750 Dual Fuel Pizza Oven w/ Skirt |
|
---|---|
Model | CBO-O-CT-750-HYB |
Country of Origin | USA |
Class | Premium |
Fuel Type | Natural Gas, Propane, & Wood |
Collection | CBO 750 |
Configuration | Countertop w/ 12-Inch Skirt |
Exterior Material | Powder Coated Steel |
Exterior Colors |
|
Skirt/Countertop Stand Color | Black |
Width | 35.5" |
Height | 61" |
Depth | 43" |
Skirt/Countertop Stand Height | 12" |
Weight | 980 lbs. |
Total BTUs | 64,000 |
Number of Burners | 2 Burners |
Infrared Hearth Burner Output | 36,000 BTUs |
Ambient Burner Output | 27,000 BTUs (Natural Gas) |
Opening Door Width | 17" |
Cooking Grid Dimensions | 38" x 28" |
Total Grilling Area | 1064 Sq. Inches |
Pizza Count | 2 |
Maximum Temperature | 1000°F |
Hood Color Options | Silver Vein, Copper Vein |
Made in USA | Yes |
Commercial-Grade Multi-User | No |
Thermometer | No |
WiFi/Bluetooth Enabled | None |
Grill Lights | None |
Side Shelves | No |
Marine Grade | No |
Insulation | Ceramic Fiber |
Door Material | Cast Aluminum |
Interior Material | Refractory Cement |
Chimney Material | Powder Coated Steel |
Chimney Height | 24" |
Burner Material | Stainless Steel |
Front Shelf | No |
Shipping & Delivery Details
This Shipping Policy applies to orders shipped within the United States (excluding Hawaii & Alaska). By placing an order with us, you accept the policies contained herein.
Enjoy free shipping for orders over $99. Orders under $99 pay a flat shipping fee of $10.95. Benefit from complimentary shipping for your entire purchase delivered straight to your home, even for the larger items! *Applies only within the Continental US.
Estimated Delivery Time
Post shipment, anticipate your items within a timeframe of 3-5 business days. We utilize UPS and FedEx for smaller items. It's crucial to note that more substantial items and certain orders are dispatched via freight. Freight shipping is somewhat more intricate compared to regular parcel deliveries, hence understanding the process in advance ensures a smooth delivery experience.
Freight Shipment Specifics
The majority of freight items are shipped on pallets. Some delivery companies will reach out to fix a delivery slot, whereas others aim to drop off your order at the most accessible spot nearest to your home, preferably close to a garage. The shipping confirmation email will detail the specific delivery procedure to anticipate.
For Scheduled Delivery
Companies that arrange delivery slots necessitate your presence for the delivery and your signature for confirmation. Deliveries are made using a semi-truck with lift gate services, placing the shipment by the curb. Should you grant permission for the delivery to be left unsupervised, BBQ Kitchen Pros cannot assume responsibility for any ensuing damages. The process might seem daunting, but for a comprehensive understanding, we recommend you peruse our thorough freight delivery guide to prevent unforeseen challenges.
For Non-Scheduled Deliveries
Delivery services that don't operate on appointments don't mandate your presence or a scheduled delivery slot. There's also no signature required upon receipt. Without the hassle of scheduling or waiting around, let the delivery come to you. If you're home during the drop-off, the driver can be asked to place your items in the garage. If you're away, they'll position it close to the garage or main entry.
Dispatch Timeframe
Items are typically dispatched from our warehouse within 1-3 business days. Affordable $10.95 Flat-Rate Shipping Orders below $99+ benefit from a consistent shipping rate. As your purchase value goes up, your shipping charge remains unchanged!
Change of Address
Once your order is in transit, we cannot change the delivery address. If you need to change the delivery address, please contact us within 24 hours of placing your order at support@bbqkitchenpros.com.
Cancellations
You may cancel your order at any time before it has been dispatched. If your order has already been dispatched, please refer to our Return Policy.
Parcels Damaged in Transit
If you find that your parcel has been damaged in transit, please reject the parcel if possible and contact our customer service. If the parcel has been delivered without your presence, please contact customer service for further assistance.
If you have any questions or concerns regarding our Shipping Policy, please contact us at support@bbqkitchenpros.com.
BBQ Kitchen Pros Return Policy
At BBQ Kitchen Pros, we want our customers to be completely satisfied with their purchases. If for any reason you are not satisfied with your order, we offer a return and refund policy.
30 Day Returns
We accept returns within 30 days of the date of purchase. If you wish to return an item, please contact our customer service department to receive an authorization number before shipping the item back to us. Please note that items returned without an authorization number will not be accepted. Items must be returned in new condition.
Return Shipping
We stand behind our products and want you to be satisfied with them. In the case that you decide to return your purchase, we will gladly refund you for the product in its entirety minus the cost of shipping and return shipping incurred by BBQ Kitchen Pros.
To qualify for return shipping, items must be returned in the original packaging, pallet, and within the continental US. Once your return is approved and processed, we will provide a prepaid return shipping label. Simply print the label and adhere it to the package. Please ensure the returned item is packed securely to avoid damage during transit.
Remember, returns only apply to items returned in the original packaging and pallet. If an item is returned in non-original or damaged packaging, the customer may be responsible for any return shipping costs. In addition, freight shipping is scheduled for pick-up at a specific date and time, which is agreed upon by the customer. and customers must be there at the scheduled time. Missing scheduled freight time will result in a dry run fee which is issued by the shipping company.
Damaged Items
If your order arrives damaged, defective, or incorrect, please make a note of it immediately when signing for delivery and send photos to support@bbqkitchenpros.com on the day of delivery.
Original Packaging Please keep all the original packaging and pallets for any items that need to be returned. Items that are not returned in their original packaging may not be accepted for return.
Non-Refundable Items that become damaged after use are non-refundable unless specified under warranty.
We hope that our return and refund policy makes it easy for you to shop with confidence at BBQ Kitchen Pros. If you have any questions or concerns about our policy, please don't hesitate to contact our customer service department.
A. 30 Day Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. Items must be returned in new condition. You’ll also need a receipt or proof of purchase.
B. Easy Return Process
To start a return, you can contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530. Once your return is accepted, we’ll send you a return shipping label as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Items that are not eligible for return include the following:
Custom-made, special-order, and made-to-order products. Items are marked non-returnable in the item description.
C. Damaged & Wrong Products & Issues
Please inspect your order upon reception and contact us immediately within 24 hours if the item is defective or damaged or if you received the wrong item so that we can evaluate the issue and make it right.
To return your product, you should contact our mail.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
D. Exchanges
We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530.
E. No Re-stocking Fees
For our products, there is no Restocking Fee.
F. Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded back to your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund too.
- Product Reviews
- Site Reviews
- Description
- Spec & Dimensions
- Shipping & Delivery Info
- Easy Returns
Chicago Brick Oven CBO-750 Dual Fuel Pizza Oven w/ Skirt
Key Features
- Hybrid Fuel Flexibility: Cook with authentic wood-fired flavor or convenient natural gas—your choice for any mood or recipe.
- 12-Inch Elevated Skirt: Adds a polished, seamless countertop fit that elevates stability and complements your outdoor kitchen’s look.
- Powerful Burners: 36,000 BTU infrared hearth burner and 27,000 BTU ambient burner deliver intense, even heat for flawless results.
- FlameRoll Technology: Creates a rolling flame that circulates heat evenly, adding rich, smoky flavor to every cook.
- Three Cooking Methods in One: Enjoy the versatility of radiant heat, convection, and conduction for searing, baking, and slow-roasting.
- Customizable Smoky Flavor: Experiment with apple, cherry, mesquite, and more to add unique smoky notes to any dish.
- Spacious 38” x 28” Cooking Surface: Plenty of room for multiple pizzas or various dishes, perfect for family gatherings and entertaining.
- Quick Ignition & Safety: Electronic ignition fires up instantly, while the safety shut-off keeps burners active only in open-door mode.
- Certified Safe: Exceeds ANSI Z21.58, CSA 1.6, and NSF standards for top-notch safety and outdoor performance.
- Arrives Completely Assembled: Ready for countertop installation and gas connection (curing required prior to use).
- Accessory Kit Included: Includes pizza peel for cooking, brush for cleaning, and infrared thermometer for temperature checks.
-
Proudly Made in the USA
CBO-750 Hybrid Pizza Oven: Fuel Flexibility—Convenience Meets Authenticity
With the CBO-750 Hybrid, you don’t have to choose between gas and wood-fired cooking—you get both. Dual-fuel capability means quick, convenient gas ignition at the flip of a switch, ideal for when you need reliable heat fast. Want that deep, smoky wood-fired flavor? Just add wood, and the oven infuses every dish with that rich, unmistakable taste only a wood fire can bring. This hybrid design adapts to every cooking style and occasion, delivering both ease and authenticity.
The 12-inch skirt elevates your CBO-750 off the countertop, bringing it to a comfortable cooking height for standard 36-inch countertops. With a steel base and a black powder-coated finish, it’s designed for easy installation and a sleek, professional look. Available in three colors—silver vein, copper vein, and solar black—the oven blends seamlessly with your outdoor space, making it the standout centerpiece of your kitchen.
Chicago Brick Oven CBO-750 Hybrid: Blazing Heat & Precision Control
The dual-burner system in the CBO-750 Hybrid brings the heat and the control needed for versatile, high-quality cooking. The infrared hearth burner delivers a powerful 36,000 BTUs to the cooking surface, reaching up to 1000°F for fast, high-intensity cooking. Perfect for creating a crispy pizza crust, caramelizing vegetables, or searing meats to perfection, this burner’s direct heat ensures even cooking from below, enhancing flavors and textures across every dish.
At the back, the ambient burner supplies 27,000 BTUs (or 18,000 BTUs on propane), providing steady, even heat throughout the oven. This back-positioned burner reduces cold spots and maintains a stable temperature, ideal for dishes that require slow, consistent heat, like roasts, breads, and casseroles. Together, these burners reach 700-800°F in just 45 minutes and maintain heat for hours, allowing smooth transitions between high-heat and low-temperature cooking. The dual-burner system gives you full flexibility for any recipe, letting you create restaurant-quality meals with the wood-fired authenticity of a traditional oven.
Signature FlameRoll Technology for Superior Heat Distribution
Only Chicago Brick Oven offers FlameRoll Technology, which uses a rolling flame in the low-dome design to circulate heat evenly across the oven. This signature feature ensures every inch of your food benefits from intense, consistent heat, eliminating hot and cold spots and adding that authentic smoky flavor to every bite. As flames roll through the dome, they create a mesmerizing visual display, adding both style and performance to your outdoor kitchen.
Chicago Brick Oven’s State-of-the-Art Durability
Built to withstand the elements, the CBO-750 Hybrid is crafted for long-lasting outdoor use. Made in the USA, the oven’s interior is lined with high-quality refractory cement, reinforced with stainless steel fibers to endure the toughest weather conditions. The 18-gauge galvanized steel exterior is rust-resistant and rugged, while the cast aluminum decorative door is lightweight but resilient, offering a stylish cover when the oven isn’t in use.
The Class A stainless steel double-wall chimney boosts heat retention and ensures efficient exhaust, meeting strict durability standards for high-heat operation. With these weather-resistant features, the CBO-750 Hybrid is built for professional-level performance year after year. For added protection, covering the oven during heavy rain or extreme cold will help maintain its appearance and functionality.
Spacious Cooking Area for Family Meals and Gatherings
With a roomy 38” x 28” hearth surface, the CBO-750 Hybrid easily accommodates two 12-inch pizzas or a variety of dishes at once, making it ideal for family gatherings and parties. The generous cooking area lets you prepare a full range of items simultaneously, from pizza to roasted meats, breads, and vegetables. Whether it’s a dinner party or a casual family night, this oven offers the flexibility to create a memorable meal every time.
Chicago Brick Oven CBO-750 Pizza Oven Comes Assembled
The Chicago Brick Oven CBO-750 arrives assembled and ready for countertop installation. Installation includes positioning the oven on a stable countertop or stand, securing the decorative door, and attaching the chimney. The manufacturer recommends professional installation to ensure proper setup and safe use, especially for gas connections. The CBO-750 is designed to integrate smoothly into an outdoor kitchen setup with minimal on-site assembly required beyond placement and connection.
Chicago Brick Oven Hybrid Gas Burner: Optimized Performance for Every Elevation
Chicago Brick Oven customizes the CBO-750 Hybrid Pizza Oven for your specific elevation to ensure optimal performance and safety. Adjustments to the gas burner system account for altitude differences, which affect air pressure and fuel efficiency. By tailoring the oven to your location, Chicago Brick Oven guarantees consistent heat, efficient gas use, and reliable cooking results, so you enjoy the perfect wood-fired experience anywhere.
Warranty
Chicago Brick Oven warrants its products to be free from defects in materials and workmanship for a period of one (1) year from the date of purchase. Labor not included. Refer to the manufacturer’s manual for full warranty details.
Manufacturer Information
Chicago Brick Oven CBO-750 Dual Fuel Pizza Oven w/ Skirt |
|
---|---|
Model | CBO-O-CT-750-HYB |
Country of Origin | USA |
Class | Premium |
Fuel Type | Natural Gas, Propane, & Wood |
Collection | CBO 750 |
Configuration | Countertop w/ 12-Inch Skirt |
Exterior Material | Powder Coated Steel |
Exterior Colors |
|
Skirt/Countertop Stand Color | Black |
Width | 35.5" |
Height | 61" |
Depth | 43" |
Skirt/Countertop Stand Height | 12" |
Weight | 980 lbs. |
Total BTUs | 64,000 |
Number of Burners | 2 Burners |
Infrared Hearth Burner Output | 36,000 BTUs |
Ambient Burner Output | 27,000 BTUs (Natural Gas) |
Opening Door Width | 17" |
Cooking Grid Dimensions | 38" x 28" |
Total Grilling Area | 1064 Sq. Inches |
Pizza Count | 2 |
Maximum Temperature | 1000°F |
Hood Color Options | Silver Vein, Copper Vein |
Made in USA | Yes |
Commercial-Grade Multi-User | No |
Thermometer | No |
WiFi/Bluetooth Enabled | None |
Grill Lights | None |
Side Shelves | No |
Marine Grade | No |
Insulation | Ceramic Fiber |
Door Material | Cast Aluminum |
Interior Material | Refractory Cement |
Chimney Material | Powder Coated Steel |
Chimney Height | 24" |
Burner Material | Stainless Steel |
Front Shelf | No |
Shipping & Delivery Details
This Shipping Policy applies to orders shipped within the United States (excluding Hawaii & Alaska). By placing an order with us, you accept the policies contained herein.
Enjoy free shipping for orders over $99. Orders under $99 pay a flat shipping fee of $10.95. Benefit from complimentary shipping for your entire purchase delivered straight to your home, even for the larger items! *Applies only within the Continental US.
Estimated Delivery Time
Post shipment, anticipate your items within a timeframe of 3-5 business days. We utilize UPS and FedEx for smaller items. It's crucial to note that more substantial items and certain orders are dispatched via freight. Freight shipping is somewhat more intricate compared to regular parcel deliveries, hence understanding the process in advance ensures a smooth delivery experience.
Freight Shipment Specifics
The majority of freight items are shipped on pallets. Some delivery companies will reach out to fix a delivery slot, whereas others aim to drop off your order at the most accessible spot nearest to your home, preferably close to a garage. The shipping confirmation email will detail the specific delivery procedure to anticipate.
For Scheduled Delivery
Companies that arrange delivery slots necessitate your presence for the delivery and your signature for confirmation. Deliveries are made using a semi-truck with lift gate services, placing the shipment by the curb. Should you grant permission for the delivery to be left unsupervised, BBQ Kitchen Pros cannot assume responsibility for any ensuing damages. The process might seem daunting, but for a comprehensive understanding, we recommend you peruse our thorough freight delivery guide to prevent unforeseen challenges.
For Non-Scheduled Deliveries
Delivery services that don't operate on appointments don't mandate your presence or a scheduled delivery slot. There's also no signature required upon receipt. Without the hassle of scheduling or waiting around, let the delivery come to you. If you're home during the drop-off, the driver can be asked to place your items in the garage. If you're away, they'll position it close to the garage or main entry.
Dispatch Timeframe
Items are typically dispatched from our warehouse within 1-3 business days. Affordable $10.95 Flat-Rate Shipping Orders below $99+ benefit from a consistent shipping rate. As your purchase value goes up, your shipping charge remains unchanged!
Change of Address
Once your order is in transit, we cannot change the delivery address. If you need to change the delivery address, please contact us within 24 hours of placing your order at support@bbqkitchenpros.com.
Cancellations
You may cancel your order at any time before it has been dispatched. If your order has already been dispatched, please refer to our Return Policy.
Parcels Damaged in Transit
If you find that your parcel has been damaged in transit, please reject the parcel if possible and contact our customer service. If the parcel has been delivered without your presence, please contact customer service for further assistance.
If you have any questions or concerns regarding our Shipping Policy, please contact us at support@bbqkitchenpros.com.
BBQ Kitchen Pros Return Policy
At BBQ Kitchen Pros, we want our customers to be completely satisfied with their purchases. If for any reason you are not satisfied with your order, we offer a return and refund policy.
30 Day Returns
We accept returns within 30 days of the date of purchase. If you wish to return an item, please contact our customer service department to receive an authorization number before shipping the item back to us. Please note that items returned without an authorization number will not be accepted. Items must be returned in new condition.
Return Shipping
We stand behind our products and want you to be satisfied with them. In the case that you decide to return your purchase, we will gladly refund you for the product in its entirety minus the cost of shipping and return shipping incurred by BBQ Kitchen Pros.
To qualify for return shipping, items must be returned in the original packaging, pallet, and within the continental US. Once your return is approved and processed, we will provide a prepaid return shipping label. Simply print the label and adhere it to the package. Please ensure the returned item is packed securely to avoid damage during transit.
Remember, returns only apply to items returned in the original packaging and pallet. If an item is returned in non-original or damaged packaging, the customer may be responsible for any return shipping costs. In addition, freight shipping is scheduled for pick-up at a specific date and time, which is agreed upon by the customer. and customers must be there at the scheduled time. Missing scheduled freight time will result in a dry run fee which is issued by the shipping company.
Damaged Items
If your order arrives damaged, defective, or incorrect, please make a note of it immediately when signing for delivery and send photos to support@bbqkitchenpros.com on the day of delivery.
Original Packaging Please keep all the original packaging and pallets for any items that need to be returned. Items that are not returned in their original packaging may not be accepted for return.
Non-Refundable Items that become damaged after use are non-refundable unless specified under warranty.
We hope that our return and refund policy makes it easy for you to shop with confidence at BBQ Kitchen Pros. If you have any questions or concerns about our policy, please don't hesitate to contact our customer service department.
A. 30 Day Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. Items must be returned in new condition. You’ll also need a receipt or proof of purchase.
B. Easy Return Process
To start a return, you can contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530. Once your return is accepted, we’ll send you a return shipping label as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Items that are not eligible for return include the following:
Custom-made, special-order, and made-to-order products. Items are marked non-returnable in the item description.
C. Damaged & Wrong Products & Issues
Please inspect your order upon reception and contact us immediately within 24 hours if the item is defective or damaged or if you received the wrong item so that we can evaluate the issue and make it right.
To return your product, you should contact our mail.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
D. Exchanges
We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530.
E. No Re-stocking Fees
For our products, there is no Restocking Fee.
F. Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded back to your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund too.