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Chicago Brick Oven CBO-750 Dual Fuel Pizza Oven w/ Skirt | Solar Black

Chicago Brick Oven CBO-750 Hybrid Countertop Commercial Outdoor Pizza Oven w/ Skirt

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    Chicago Brick Oven CBO-750 Dual Fuel Commercial Pizza Oven w/ Skirt

    Key Features

    • Hybrid Fuel Flexibility: Choose between authentic wood-fired flavor or the convenience of natural gas to suit any mood or recipe.
    • 12-Inch Elevated Skirt: Provides a polished countertop fit, adding stability and a seamless look to your outdoor kitchen.
    • Commercial Grade: Engineered for high-use environments, certified for indoor and outdoor applications, and built to meet the demands of professional kitchens.
    • Powerful Burners: Equipped with a 36,000 BTU infrared hearth burner and 27,000 BTU ambient burner for intense, even heat.
    • FlameRoll Technology: Delivers a rolling flame that evenly circulates heat, adding a rich, smoky flavor to every meal.
    • Three Cooking Methods in One: Enjoy radiant heat, convection, and conduction for versatile cooking—perfect for searing, baking, or slow-roasting.
    • Customizable Smoky Flavor: Experiment with apple, cherry, mesquite, and other wood types to add unique smoky flavors to your dishes.
    • Spacious 38” x 28” Cooking Surface: Generous space for multiple pizzas or a variety of dishes, ideal for family gatherings and entertaining.
    • Quick Ignition & Safety: Electronic ignition starts instantly, and a safety shut-off keeps burners active only in open-door mode.
    • Certified Safe: Exceeds ANSI Z21.58, CSA 1.6, and NSF standards, ensuring top safety and performance for outdoor use.
    • Arrives Fully Assembled: Ready for countertop installation and gas connection (curing required before use).
    • Accessory Kit Included: Comes with a pizza peel, cleaning brush, and infrared thermometer for perfect cooking control.
    • Proudly Made in the USA: Quality craftsmanship designed for reliable, long-lasting outdoor performance.

    CBO-750 Hybrid Commercial-Grade Pizza Oven: Fuel Versatility 

    With the CBO-750 Hybrid, you never have to choose between gas and wood-fired cooking. Its dual-fuel capability offers the convenience of instant gas ignition when you need quick, reliable heat, ideal for busy days or high-efficiency cooking. For those times when only a smoky wood-fired flavor will do, simply add wood, and the oven transforms every dish with that rich, authentic taste. This hybrid design easily adapts to any cooking style, bringing both convenience and traditional wood-fired authenticity to your culinary creations.

    The 12-inch elevated skirt positions your CBO-750 at the perfect cooking height on standard countertops, adding a polished, professional look to your outdoor setup. With its durable black powder-coated steel finish, the skirt enhances stability and ease of installation, creating a stylish focal point for your kitchen that blends effortlessly into any decor. Choose from silver vein, copper vein, or solar black to match your aesthetic and elevate your outdoor cooking experience.

    Chicago Brick Oven CBO-750 Hybrid: High Heat & Precision Control

    The dual-burner system in the CBO-750 Hybrid is designed for powerful and precise heat control. The infrared hearth burner brings intense 36,000 BTUs directly to the cooking surface, reaching up to 1000°F for fast, high-intensity cooking. Whether you’re searing meats, caramelizing vegetables, or achieving a perfect pizza crust, the hearth burner’s direct heat ensures even cooking and enhances flavors throughout.

    Meanwhile, the ambient burner at the back delivers 27,000 BTUs (or 18,000 BTUs with propane), maintaining steady, even heat across the oven. This setup reduces cold spots, creating a consistent temperature ideal for slow-roasting, baking, and other dishes that need low, stable heat. Together, these burners heat the oven to 700-800°F in just 45 minutes and sustain that temperature for hours, giving you smooth control over any recipe.

    CBO FlameRoll Technology for Ultimate Heat Distribution

    Only Chicago Brick Oven offers FlameRoll Technology, a signature feature that circulates a rolling flame within the oven’s low-dome design. This innovative system distributes heat evenly across the cooking surface, eliminating hot and cold spots and infusing each dish with an authentic smoky flavor. The captivating visual of flames rolling through the dome adds a striking element of style to your kitchen, enhancing both performance and ambiance.

    Chicago Brick Oven’s Extreme Durability

    The CBO-750 Commercial Grade Hybrid is built to endure outdoor conditions, season after season. Proudly made in the USA, the oven’s interior is constructed with high-quality refractory cement, reinforced with stainless steel fibers to withstand extreme temperatures. The 18-gauge galvanized steel exterior resists rust and is built to handle the elements, while the cast aluminum decorative door adds a durable, stylish cover when the oven isn’t in use.

    Equipped with a Class A stainless steel double-wall chimney, the CBO-750 Hybrid maximizes heat retention and exhaust efficiency, meeting stringent durability standards for high-heat applications. To maintain its appearance and performance, covering the oven during heavy rain or extreme cold is recommended.

    Spacious Cooking Area for Family Meals and Gatherings

    The 38” x 28” hearth surface offers ample space to cook multiple dishes at once, making it perfect for family meals and entertaining. From pizzas and roasted meats to breads and vegetables, this large cooking area accommodates a variety of menu options, so every gathering becomes an opportunity to create memorable meals.

    Chicago Brick Oven CBO-750 Pizza Oven Comes Assembled

    Your CBO-750 arrives fully assembled and ready for straightforward countertop installation. The oven is positioned on a stable countertop or stand, with the decorative door and chimney needing simple on-site setup. Professional installation is recommended for proper gas connections, ensuring a safe and efficient setup.

    Chicago Brick Oven Hybrid Gas Burner: Optimized Performance for Every Elevation

    To ensure optimal performance, Chicago Brick Oven customizes the CBO-750 Hybrid for your specific elevation. Gas burner adjustments tailored to your altitude account for air pressure variations, ensuring consistent heat, fuel efficiency, and reliability, wherever you’re located.

    Chicago Brick Oven CBO-750 Commercial Grade Pizza Oven

    Designed to meet the needs of both home and professional kitchens, the CBO-750 Hybrid Pizza Oven offers premium versatility and durability. For outdoor home use, the residential model provides the ideal setup with easy installation and dual-fuel capability, bringing authentic wood-fired flavor to your backyard. The commercial model, certified for indoor and outdoor use, is engineered to withstand high-demand environments, meeting strict standards such as UL 2162 and NFPA 96 for professional kitchens. With its premium durable design, the commercial-grade CBO-750 is ideal for chefs seeking quality, consistency, and adaptability in a versatile pizza oven.

    Warranty

    Chicago Brick Oven warrants its products to be free from defects in materials and workmanship for a period of one (1) year from the date of purchase. Labor not included. Refer to the manufacturer’s manual for full warranty details.

    Manufacturer Information

    Click here for the Specs

    Click here the Owner Manual


    Chicago Brick Oven CBO-750 Commercial Dual Fuel Pizza Oven
    Model CBO-O-CT-750-HYB
    Country of Origin USA
    Class Premium
    Fuel Type Natural Gas, Propane, & Wood
    Collection CBO 750
    Configuration Countertop w/ 12-Inch Skirt
    Exterior Material Powder Coated Steel
    Exterior Colors
    • Silver Vein
    • Solar Black
    • Copper Vein
    Skirt/Countertop Stand Color Black
    Width 35.5"
    Height 61"
    Depth 43"
    Skirt/Countertop Stand Height 12"
    Weight 980 lbs.
    Total BTUs 64,000
    Number of Burners 2 Burners
    Infrared Hearth Burner Output 36,000 BTUs
    Ambient Burner Output 27,000 BTUs (Natural Gas)
    Opening Door Width 17"
    Cooking Grid Dimensions 38" x 28"
    Total Grilling Area 1064 Sq. Inches
    Pizza Count 2
    Maximum Temperature 1000°F
    Made in USA Yes
    Commercial-Grade Multi-User Yes
    Thermometer No
    WiFi/Bluetooth Enabled None
    Grill Lights None
    Side Shelves No
    Marine Grade No
    Insulation Ceramic Fiber
    Door Material Cast Aluminum
    Interior Material Refractory Cement
    Chimney Material Powder Coated Steel
    Chimney Height 24"
    Burner Material Stainless Steel
    Front Shelf No

    This Shipping Policy applies to orders shipped within the United States. By placing an order with us, you accept the policies contained herein.

    Shipping & Delivery Details

    Enjoy a shipping fee of only $10.95 for orders exceeding $99. Benefit from complimentary shipping for your entire purchase delivered straight to your home, even for the larger items! *Applies only within the Continental US.

    Estimated Delivery Time

    Post shipment, anticipate your items within a timeframe of 3-5 business days. We utilize UPS and FedEx for smaller items. It's crucial to note that more substantial items and certain orders are dispatched via freight. Freight shipping is somewhat more intricate compared to regular parcel deliveries, hence understanding the process in advance ensures a smooth delivery experience.

    Freight Shipment Specifics

    The majority of freight items are shipped on pallets. Some delivery companies will reach out to fix a delivery slot, whereas others aim to drop off your order at the most accessible spot nearest to your home, preferably close to a garage. The shipping confirmation email will detail the specific delivery procedure to anticipate.

    For Scheduled Delivery

    Companies that arrange delivery slots necessitate your presence for the delivery and your signature for confirmation. Deliveries are made using a semi-truck with lift gate services, placing the shipment by the curb. Should you grant permission for the delivery to be left unsupervised, BBQ Kitchen Pros cannot assume responsibility for any ensuing damages. The process might seem daunting, but for a comprehensive understanding, we recommend you peruse our thorough freight delivery guide to prevent unforeseen challenges.

    For Non-Scheduled Deliveries

    Delivery services that don't operate on appointments don't mandate your presence or a scheduled delivery slot. There's also no signature required upon receipt. Without the hassle of scheduling or waiting around, let the delivery come to you. If you're home during the drop-off, the driver can be asked to place your items in the garage. If you're away, they'll position it close to the garage or main entry.

    Dispatch Timeframe

    Items are typically dispatched from our warehouse within 1-3 business days. Affordable $10.95 Flat-Rate Shipping Orders below $99+ benefit from a consistent shipping rate. As your purchase value goes up, your shipping charge remains unchanged!

    Change of Address

    Once your order is in transit, we cannot change the delivery address. If you need to change the delivery address, please contact us within 24 hours of placing your order at support@bbqkitchenpros.com.

    Cancellations

    You may cancel your order at any time before it has been dispatched. If your order has already been dispatched, please refer to our Return Policy.

    Parcels Damaged in Transit

    If you find that your parcel has been damaged in transit, please reject the parcel if possible and contact our customer service. If the parcel has been delivered without your presence, please contact customer service for further assistance.

    If you have any questions or concerns regarding our Shipping Policy, please contact us at support@bbqkitchenpros.com.

    BBQ Kitchen Pros Return Policy

    At BBQ Kitchen Pros, we want our customers to be completely satisfied with their purchases. If for any reason you are not satisfied with your order, we offer a return and refund policy.

    30 Day Returns

    We accept returns within 30 days of the date of purchase. If you wish to return an item, please contact our customer service department to receive an authorization number before shipping the item back to us. Please note that items returned without an authorization number will not be accepted. Items must be returned in new condition. 

    Return Shipping

    We stand behind our products and want you to be satisfied with them. In the case that you decide to return your purchase, we will gladly refund you for the product in its entirety minus the cost of shipping and return shipping incurred by BBQ Kitchen Pros.

    To qualify for return shipping, items must be returned in the original packaging, pallet, and within the continental US. Once your return is approved and processed, we will provide a prepaid return shipping label. Simply print the label and adhere it to the package. Please ensure the returned item is packed securely to avoid damage during transit.

    Remember, returns only apply to items returned in the original packaging and pallet. If an item is returned in non-original or damaged packaging, the customer may be responsible for any return shipping costs. In addition, freight shipping is scheduled for pick-up at a specific date and time, which is agreed upon by the customer. and customers must be there at the scheduled time. Missing scheduled freight time will result in a dry run fee which is issued by the shipping company. 

    Damaged Items

    If your order arrives damaged, defective, or incorrect, please make a note of it immediately when signing for delivery and send photos to support@bbqkitchenpros.com on the day of delivery. 

    Original Packaging Please keep all the original packaging and pallets for any items that need to be returned. Items that are not returned in their original packaging may not be accepted for return.

    Non-Refundable Items that become damaged after use are non-refundable unless specified under warranty.

    We hope that our return and refund policy makes it easy for you to shop with confidence at BBQ Kitchen Pros. If you have any questions or concerns about our policy, please don't hesitate to contact our customer service department.

    A. 30 Day Return Policy

    We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. Items must be returned in new condition. You’ll also need a receipt or proof of purchase.

    B. Easy Return Process

    To start a return, you can contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530. Once your return is accepted, we’ll send you a return shipping label as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

    Items that are not eligible for return include the following:

    Custom-made, special-order, and made-to-order products. Items are marked non-returnable in the item description. 

    C. Damaged & Wrong Products & Issues

    Please inspect your order upon reception and contact us immediately within 24 hours if the item is defective or damaged or if you received the wrong item so that we can evaluate the issue and make it right.
    To return your product, you should contact our mail.
    Depending on where you live, the time it may take for your exchanged product to reach you may vary.

    D. Exchanges

    We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530.

    E. No Re-stocking Fees

    For our products, there is no Restocking Fee.

    F. Refunds

    We will notify you once we’ve received and inspected your return and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded back to your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund too.

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    Chicago Brick Oven CBO-750 Dual Fuel Commercial Pizza Oven w/ Skirt

    Key Features

    • Hybrid Fuel Flexibility: Choose between authentic wood-fired flavor or the convenience of natural gas to suit any mood or recipe.
    • 12-Inch Elevated Skirt: Provides a polished countertop fit, adding stability and a seamless look to your outdoor kitchen.
    • Commercial Grade: Engineered for high-use environments, certified for indoor and outdoor applications, and built to meet the demands of professional kitchens.
    • Powerful Burners: Equipped with a 36,000 BTU infrared hearth burner and 27,000 BTU ambient burner for intense, even heat.
    • FlameRoll Technology: Delivers a rolling flame that evenly circulates heat, adding a rich, smoky flavor to every meal.
    • Three Cooking Methods in One: Enjoy radiant heat, convection, and conduction for versatile cooking—perfect for searing, baking, or slow-roasting.
    • Customizable Smoky Flavor: Experiment with apple, cherry, mesquite, and other wood types to add unique smoky flavors to your dishes.
    • Spacious 38” x 28” Cooking Surface: Generous space for multiple pizzas or a variety of dishes, ideal for family gatherings and entertaining.
    • Quick Ignition & Safety: Electronic ignition starts instantly, and a safety shut-off keeps burners active only in open-door mode.
    • Certified Safe: Exceeds ANSI Z21.58, CSA 1.6, and NSF standards, ensuring top safety and performance for outdoor use.
    • Arrives Fully Assembled: Ready for countertop installation and gas connection (curing required before use).
    • Accessory Kit Included: Comes with a pizza peel, cleaning brush, and infrared thermometer for perfect cooking control.
    • Proudly Made in the USA: Quality craftsmanship designed for reliable, long-lasting outdoor performance.

    CBO-750 Hybrid Commercial-Grade Pizza Oven: Fuel Versatility 

    With the CBO-750 Hybrid, you never have to choose between gas and wood-fired cooking. Its dual-fuel capability offers the convenience of instant gas ignition when you need quick, reliable heat, ideal for busy days or high-efficiency cooking. For those times when only a smoky wood-fired flavor will do, simply add wood, and the oven transforms every dish with that rich, authentic taste. This hybrid design easily adapts to any cooking style, bringing both convenience and traditional wood-fired authenticity to your culinary creations.

    The 12-inch elevated skirt positions your CBO-750 at the perfect cooking height on standard countertops, adding a polished, professional look to your outdoor setup. With its durable black powder-coated steel finish, the skirt enhances stability and ease of installation, creating a stylish focal point for your kitchen that blends effortlessly into any decor. Choose from silver vein, copper vein, or solar black to match your aesthetic and elevate your outdoor cooking experience.

    Chicago Brick Oven CBO-750 Hybrid: High Heat & Precision Control

    The dual-burner system in the CBO-750 Hybrid is designed for powerful and precise heat control. The infrared hearth burner brings intense 36,000 BTUs directly to the cooking surface, reaching up to 1000°F for fast, high-intensity cooking. Whether you’re searing meats, caramelizing vegetables, or achieving a perfect pizza crust, the hearth burner’s direct heat ensures even cooking and enhances flavors throughout.

    Meanwhile, the ambient burner at the back delivers 27,000 BTUs (or 18,000 BTUs with propane), maintaining steady, even heat across the oven. This setup reduces cold spots, creating a consistent temperature ideal for slow-roasting, baking, and other dishes that need low, stable heat. Together, these burners heat the oven to 700-800°F in just 45 minutes and sustain that temperature for hours, giving you smooth control over any recipe.

    CBO FlameRoll Technology for Ultimate Heat Distribution

    Only Chicago Brick Oven offers FlameRoll Technology, a signature feature that circulates a rolling flame within the oven’s low-dome design. This innovative system distributes heat evenly across the cooking surface, eliminating hot and cold spots and infusing each dish with an authentic smoky flavor. The captivating visual of flames rolling through the dome adds a striking element of style to your kitchen, enhancing both performance and ambiance.

    Chicago Brick Oven’s Extreme Durability

    The CBO-750 Commercial Grade Hybrid is built to endure outdoor conditions, season after season. Proudly made in the USA, the oven’s interior is constructed with high-quality refractory cement, reinforced with stainless steel fibers to withstand extreme temperatures. The 18-gauge galvanized steel exterior resists rust and is built to handle the elements, while the cast aluminum decorative door adds a durable, stylish cover when the oven isn’t in use.

    Equipped with a Class A stainless steel double-wall chimney, the CBO-750 Hybrid maximizes heat retention and exhaust efficiency, meeting stringent durability standards for high-heat applications. To maintain its appearance and performance, covering the oven during heavy rain or extreme cold is recommended.

    Spacious Cooking Area for Family Meals and Gatherings

    The 38” x 28” hearth surface offers ample space to cook multiple dishes at once, making it perfect for family meals and entertaining. From pizzas and roasted meats to breads and vegetables, this large cooking area accommodates a variety of menu options, so every gathering becomes an opportunity to create memorable meals.

    Chicago Brick Oven CBO-750 Pizza Oven Comes Assembled

    Your CBO-750 arrives fully assembled and ready for straightforward countertop installation. The oven is positioned on a stable countertop or stand, with the decorative door and chimney needing simple on-site setup. Professional installation is recommended for proper gas connections, ensuring a safe and efficient setup.

    Chicago Brick Oven Hybrid Gas Burner: Optimized Performance for Every Elevation

    To ensure optimal performance, Chicago Brick Oven customizes the CBO-750 Hybrid for your specific elevation. Gas burner adjustments tailored to your altitude account for air pressure variations, ensuring consistent heat, fuel efficiency, and reliability, wherever you’re located.

    Chicago Brick Oven CBO-750 Commercial Grade Pizza Oven

    Designed to meet the needs of both home and professional kitchens, the CBO-750 Hybrid Pizza Oven offers premium versatility and durability. For outdoor home use, the residential model provides the ideal setup with easy installation and dual-fuel capability, bringing authentic wood-fired flavor to your backyard. The commercial model, certified for indoor and outdoor use, is engineered to withstand high-demand environments, meeting strict standards such as UL 2162 and NFPA 96 for professional kitchens. With its premium durable design, the commercial-grade CBO-750 is ideal for chefs seeking quality, consistency, and adaptability in a versatile pizza oven.

    Warranty

    Chicago Brick Oven warrants its products to be free from defects in materials and workmanship for a period of one (1) year from the date of purchase. Labor not included. Refer to the manufacturer’s manual for full warranty details.

    Manufacturer Information

    Click here for the Specs

    Click here the Owner Manual


    Chicago Brick Oven CBO-750 Commercial Dual Fuel Pizza Oven
    Model CBO-O-CT-750-HYB
    Country of Origin USA
    Class Premium
    Fuel Type Natural Gas, Propane, & Wood
    Collection CBO 750
    Configuration Countertop w/ 12-Inch Skirt
    Exterior Material Powder Coated Steel
    Exterior Colors
    • Silver Vein
    • Solar Black
    • Copper Vein
    Skirt/Countertop Stand Color Black
    Width 35.5"
    Height 61"
    Depth 43"
    Skirt/Countertop Stand Height 12"
    Weight 980 lbs.
    Total BTUs 64,000
    Number of Burners 2 Burners
    Infrared Hearth Burner Output 36,000 BTUs
    Ambient Burner Output 27,000 BTUs (Natural Gas)
    Opening Door Width 17"
    Cooking Grid Dimensions 38" x 28"
    Total Grilling Area 1064 Sq. Inches
    Pizza Count 2
    Maximum Temperature 1000°F
    Made in USA Yes
    Commercial-Grade Multi-User Yes
    Thermometer No
    WiFi/Bluetooth Enabled None
    Grill Lights None
    Side Shelves No
    Marine Grade No
    Insulation Ceramic Fiber
    Door Material Cast Aluminum
    Interior Material Refractory Cement
    Chimney Material Powder Coated Steel
    Chimney Height 24"
    Burner Material Stainless Steel
    Front Shelf No

    This Shipping Policy applies to orders shipped within the United States. By placing an order with us, you accept the policies contained herein.

    Shipping & Delivery Details

    Enjoy a shipping fee of only $10.95 for orders exceeding $99. Benefit from complimentary shipping for your entire purchase delivered straight to your home, even for the larger items! *Applies only within the Continental US.

    Estimated Delivery Time

    Post shipment, anticipate your items within a timeframe of 3-5 business days. We utilize UPS and FedEx for smaller items. It's crucial to note that more substantial items and certain orders are dispatched via freight. Freight shipping is somewhat more intricate compared to regular parcel deliveries, hence understanding the process in advance ensures a smooth delivery experience.

    Freight Shipment Specifics

    The majority of freight items are shipped on pallets. Some delivery companies will reach out to fix a delivery slot, whereas others aim to drop off your order at the most accessible spot nearest to your home, preferably close to a garage. The shipping confirmation email will detail the specific delivery procedure to anticipate.

    For Scheduled Delivery

    Companies that arrange delivery slots necessitate your presence for the delivery and your signature for confirmation. Deliveries are made using a semi-truck with lift gate services, placing the shipment by the curb. Should you grant permission for the delivery to be left unsupervised, BBQ Kitchen Pros cannot assume responsibility for any ensuing damages. The process might seem daunting, but for a comprehensive understanding, we recommend you peruse our thorough freight delivery guide to prevent unforeseen challenges.

    For Non-Scheduled Deliveries

    Delivery services that don't operate on appointments don't mandate your presence or a scheduled delivery slot. There's also no signature required upon receipt. Without the hassle of scheduling or waiting around, let the delivery come to you. If you're home during the drop-off, the driver can be asked to place your items in the garage. If you're away, they'll position it close to the garage or main entry.

    Dispatch Timeframe

    Items are typically dispatched from our warehouse within 1-3 business days. Affordable $10.95 Flat-Rate Shipping Orders below $99+ benefit from a consistent shipping rate. As your purchase value goes up, your shipping charge remains unchanged!

    Change of Address

    Once your order is in transit, we cannot change the delivery address. If you need to change the delivery address, please contact us within 24 hours of placing your order at support@bbqkitchenpros.com.

    Cancellations

    You may cancel your order at any time before it has been dispatched. If your order has already been dispatched, please refer to our Return Policy.

    Parcels Damaged in Transit

    If you find that your parcel has been damaged in transit, please reject the parcel if possible and contact our customer service. If the parcel has been delivered without your presence, please contact customer service for further assistance.

    If you have any questions or concerns regarding our Shipping Policy, please contact us at support@bbqkitchenpros.com.

    BBQ Kitchen Pros Return Policy

    At BBQ Kitchen Pros, we want our customers to be completely satisfied with their purchases. If for any reason you are not satisfied with your order, we offer a return and refund policy.

    30 Day Returns

    We accept returns within 30 days of the date of purchase. If you wish to return an item, please contact our customer service department to receive an authorization number before shipping the item back to us. Please note that items returned without an authorization number will not be accepted. Items must be returned in new condition. 

    Return Shipping

    We stand behind our products and want you to be satisfied with them. In the case that you decide to return your purchase, we will gladly refund you for the product in its entirety minus the cost of shipping and return shipping incurred by BBQ Kitchen Pros.

    To qualify for return shipping, items must be returned in the original packaging, pallet, and within the continental US. Once your return is approved and processed, we will provide a prepaid return shipping label. Simply print the label and adhere it to the package. Please ensure the returned item is packed securely to avoid damage during transit.

    Remember, returns only apply to items returned in the original packaging and pallet. If an item is returned in non-original or damaged packaging, the customer may be responsible for any return shipping costs. In addition, freight shipping is scheduled for pick-up at a specific date and time, which is agreed upon by the customer. and customers must be there at the scheduled time. Missing scheduled freight time will result in a dry run fee which is issued by the shipping company. 

    Damaged Items

    If your order arrives damaged, defective, or incorrect, please make a note of it immediately when signing for delivery and send photos to support@bbqkitchenpros.com on the day of delivery. 

    Original Packaging Please keep all the original packaging and pallets for any items that need to be returned. Items that are not returned in their original packaging may not be accepted for return.

    Non-Refundable Items that become damaged after use are non-refundable unless specified under warranty.

    We hope that our return and refund policy makes it easy for you to shop with confidence at BBQ Kitchen Pros. If you have any questions or concerns about our policy, please don't hesitate to contact our customer service department.

    A. 30 Day Return Policy

    We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. Items must be returned in new condition. You’ll also need a receipt or proof of purchase.

    B. Easy Return Process

    To start a return, you can contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530. Once your return is accepted, we’ll send you a return shipping label as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

    Items that are not eligible for return include the following:

    Custom-made, special-order, and made-to-order products. Items are marked non-returnable in the item description. 

    C. Damaged & Wrong Products & Issues

    Please inspect your order upon reception and contact us immediately within 24 hours if the item is defective or damaged or if you received the wrong item so that we can evaluate the issue and make it right.
    To return your product, you should contact our mail.
    Depending on where you live, the time it may take for your exchanged product to reach you may vary.

    D. Exchanges

    We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530.

    E. No Re-stocking Fees

    For our products, there is no Restocking Fee.

    F. Refunds

    We will notify you once we’ve received and inspected your return and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded back to your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund too.